Installation & Repair Technician Reports to: Installation and Repair Supervisor Department: Installation and Repair Location: Massillon, Ohio Type of Position: Full-time Hours: Tuesday through Saturday, 8am - 5pm Compensation: based on experience and skill level Posting Period: through 09/10/2021 Description Responsible for installation and repair of all services including Internet, TV and phone. The I/R Technician must be able troubleshoot technical issues related to all services. The work for this position may be scheduled appointments, on-going tasks, or unplanned. Essential Duties and Responsibilities In this role, the Installation & Repair Technician (I/R Technician) has primary responsibility for: Perform installations for converters, high speed data and digital telephone Perform disconnects, reconnects, theft checks, traps and audits Understand and communicate the function of RF wire routing, telephone wire routing, RG and twisted pair wiring, converters, remote controls, digital telephone MTA's and high-speed data modems Follow proper procedure for installation from internal/external house to tap troubleshooting company and customer equipment from tap to home Reading and understanding maps and RF layout Willingness to learn additional skills and work with Plant Maintenance to locate and repair fiber breaks, distribution and signal problems The Installation & Repair Technician must successfully utilize the following tools/equipment in order to complete their responsibilities: Basic hand tools such as hammer, saw, screwdriver and pliers Basic power tools such as drills, saws, impact drivers Meters, PC's, Tablets, cell/smart phone other testing equipment Physical requirements - Carry and setup ladder, Lift 80+ pounds, be able to work at heights of 30+ feet, perform duties outdoors in any type of weather, working in tight spaces with various temperatures (crawl space, attic, etc.) Qualifications Must successfully complete background check and drug test. High School Diploma or GED required. Previous cable/telecommunications or related experience is a plus but will train qualified candidate. Demonstrated knowledge of using meters and testing equipment is a plus but will train qualified candidate. Candidate should be willing to learn a variety of telecommunications processes. Ability to multi-task with a variety of systems, tools, customers and co-workers. Excellent verbal communication with customers and co-workers. Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter and resume to (see below) (please include job title in your email)
09/21/2021
Full time
Installation & Repair Technician Reports to: Installation and Repair Supervisor Department: Installation and Repair Location: Massillon, Ohio Type of Position: Full-time Hours: Tuesday through Saturday, 8am - 5pm Compensation: based on experience and skill level Posting Period: through 09/10/2021 Description Responsible for installation and repair of all services including Internet, TV and phone. The I/R Technician must be able troubleshoot technical issues related to all services. The work for this position may be scheduled appointments, on-going tasks, or unplanned. Essential Duties and Responsibilities In this role, the Installation & Repair Technician (I/R Technician) has primary responsibility for: Perform installations for converters, high speed data and digital telephone Perform disconnects, reconnects, theft checks, traps and audits Understand and communicate the function of RF wire routing, telephone wire routing, RG and twisted pair wiring, converters, remote controls, digital telephone MTA's and high-speed data modems Follow proper procedure for installation from internal/external house to tap troubleshooting company and customer equipment from tap to home Reading and understanding maps and RF layout Willingness to learn additional skills and work with Plant Maintenance to locate and repair fiber breaks, distribution and signal problems The Installation & Repair Technician must successfully utilize the following tools/equipment in order to complete their responsibilities: Basic hand tools such as hammer, saw, screwdriver and pliers Basic power tools such as drills, saws, impact drivers Meters, PC's, Tablets, cell/smart phone other testing equipment Physical requirements - Carry and setup ladder, Lift 80+ pounds, be able to work at heights of 30+ feet, perform duties outdoors in any type of weather, working in tight spaces with various temperatures (crawl space, attic, etc.) Qualifications Must successfully complete background check and drug test. High School Diploma or GED required. Previous cable/telecommunications or related experience is a plus but will train qualified candidate. Demonstrated knowledge of using meters and testing equipment is a plus but will train qualified candidate. Candidate should be willing to learn a variety of telecommunications processes. Ability to multi-task with a variety of systems, tools, customers and co-workers. Excellent verbal communication with customers and co-workers. Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter and resume to (see below) (please include job title in your email)
Underground Construction Laborer Reports to: Plant Engineering Manager Location: Massillon, OH Department: Underground Construction Type of Position: Full-time Hours: M-F, 7am to 4pm with weekend or evening work as needed. Posting Period: through September 24, 2021 Description Responsible for installation of underground cable (coax and fiber) throughout the MCTV external plant. Essential Duties and Responsibilities In this role, the Underground Construction Laborer has primary responsibility for: Operate and maintain equipment used in underground construction Work outdoors in all weather and environmental conditions Communicate with and assist the Underground Construction team to accomplish goals/tasks Use power and hand tools to accomplish tasks Operate company owned vehicle legally, properly and safely Use basic hand tools such as screw driver, wrench, pliers, etc. Use basic power tools such as drill, etc. Will work in any/all weather conditions Will work outdoors in all types of weather and environments Qualifications Experience with working outdoors in a physical capacity Must be able to handle extreme hot and cold weather conditions Ability to communicate well with others to complete tasks Ability to multitask Valid driver's license Must have or be willing to obtain Commercial Driver's License (CDL) Must be able to lift and carry up to 100 lbs Experience with boring/digging/excavating construction equipment a plus Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter, resume and open position title to (see below) (please include job title in your email)
09/20/2021
Full time
Underground Construction Laborer Reports to: Plant Engineering Manager Location: Massillon, OH Department: Underground Construction Type of Position: Full-time Hours: M-F, 7am to 4pm with weekend or evening work as needed. Posting Period: through September 24, 2021 Description Responsible for installation of underground cable (coax and fiber) throughout the MCTV external plant. Essential Duties and Responsibilities In this role, the Underground Construction Laborer has primary responsibility for: Operate and maintain equipment used in underground construction Work outdoors in all weather and environmental conditions Communicate with and assist the Underground Construction team to accomplish goals/tasks Use power and hand tools to accomplish tasks Operate company owned vehicle legally, properly and safely Use basic hand tools such as screw driver, wrench, pliers, etc. Use basic power tools such as drill, etc. Will work in any/all weather conditions Will work outdoors in all types of weather and environments Qualifications Experience with working outdoors in a physical capacity Must be able to handle extreme hot and cold weather conditions Ability to communicate well with others to complete tasks Ability to multitask Valid driver's license Must have or be willing to obtain Commercial Driver's License (CDL) Must be able to lift and carry up to 100 lbs Experience with boring/digging/excavating construction equipment a plus Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. To Apply Interested candidates may send cover letter, resume and open position title to (see below) (please include job title in your email)
Customer Care/Technical Support Representative Reports to: Customer Care Manager Department: Customer Care Center Location: Massillon, Ohio Type of Position: Full-time Hours: Evenings and Weekends Compensation: Hourly (based on experience) Submission Deadline: January 22, 2021 About MCTV MCTV "goes the extra smile" for its customers, adding high -touch service to high-tech telecommunications. Since 1965, MCTV's 17 0 local employees have been serving their neighbors with a full complement of advanced broadband products including High-Speed Internet, Digital TV, residential and commercial phone, television advertising, dedicated fiber optic connections and security systems. More than 50,000 homes and businesses in Stark, Wayne, Summit, Carroll, Monroe, Jefferson, Columbiana and Tuscarawas Counties rely on MCTV for their telecommunications needs. Description Responsible for managing incoming calls, e-mails and online chat inquiries from customers; generating sales leads that develop into new customers and identifying and assessing customers' needs to achieve satisfaction. THIS POSITION IS TEMPORARILY A "WORK FROM HOME" POSITION, DUE TO COVID -19. THIS IS SUBJECT TO CHANGE. UNTIL FURTHER NOTICE, TRAINING WILL TAKE PLACE REMOTELY AND ON-SITE FOLLOWING SOCIAL DISTANCING GUIDELINES. CANDIDATE MUST HAVE SUITABLE ARRANGEMENT TO WORK FROM HOME WITH MINIMAL INTERRUPTIONS. Essential Duties and Responsibilities In this role, the Customer Care/Technical Support Representative has primary responsibility to: Sell MCTV services - Internet, cable television, phone, and security packages Be able to work with telephone system, computer network, and common office equipment Answer customer questions regarding billing, TV services, including set-top boxes, common computer/cable modem questions, telephone service issues and display proper phone etiquette Communicate clearly to customers through active listening, answering questions accurately and completely, resolve problems with one phone call Physically sit at Workstation for 8 hours per day. The Customer Care/Technical Support Representative must successfully complete the training process to show: Thorough understanding of MCTV's billing system to access customer and unit inquiries, account balances, and work order and service call creation Thorough understanding of MCTV's internal monitoring systems, system maps, service call history, statements and campaigns Thorough knowledge of troubleshooting techniques for customers' cable television, Internet, and telephone issues Qualifications Must submit to successfully complete background check and drug test High School Diploma or GED required Previous sales experience preferred Previous employment as Customer Service/Technical Support Representative preferred Excellent verbal skills Technical knowledge of computers, email and Internet preferred Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. Benefits include medical, vision, dental, life insurance, profit sharing, holiday and vacation time.
01/28/2021
Full time
Customer Care/Technical Support Representative Reports to: Customer Care Manager Department: Customer Care Center Location: Massillon, Ohio Type of Position: Full-time Hours: Evenings and Weekends Compensation: Hourly (based on experience) Submission Deadline: January 22, 2021 About MCTV MCTV "goes the extra smile" for its customers, adding high -touch service to high-tech telecommunications. Since 1965, MCTV's 17 0 local employees have been serving their neighbors with a full complement of advanced broadband products including High-Speed Internet, Digital TV, residential and commercial phone, television advertising, dedicated fiber optic connections and security systems. More than 50,000 homes and businesses in Stark, Wayne, Summit, Carroll, Monroe, Jefferson, Columbiana and Tuscarawas Counties rely on MCTV for their telecommunications needs. Description Responsible for managing incoming calls, e-mails and online chat inquiries from customers; generating sales leads that develop into new customers and identifying and assessing customers' needs to achieve satisfaction. THIS POSITION IS TEMPORARILY A "WORK FROM HOME" POSITION, DUE TO COVID -19. THIS IS SUBJECT TO CHANGE. UNTIL FURTHER NOTICE, TRAINING WILL TAKE PLACE REMOTELY AND ON-SITE FOLLOWING SOCIAL DISTANCING GUIDELINES. CANDIDATE MUST HAVE SUITABLE ARRANGEMENT TO WORK FROM HOME WITH MINIMAL INTERRUPTIONS. Essential Duties and Responsibilities In this role, the Customer Care/Technical Support Representative has primary responsibility to: Sell MCTV services - Internet, cable television, phone, and security packages Be able to work with telephone system, computer network, and common office equipment Answer customer questions regarding billing, TV services, including set-top boxes, common computer/cable modem questions, telephone service issues and display proper phone etiquette Communicate clearly to customers through active listening, answering questions accurately and completely, resolve problems with one phone call Physically sit at Workstation for 8 hours per day. The Customer Care/Technical Support Representative must successfully complete the training process to show: Thorough understanding of MCTV's billing system to access customer and unit inquiries, account balances, and work order and service call creation Thorough understanding of MCTV's internal monitoring systems, system maps, service call history, statements and campaigns Thorough knowledge of troubleshooting techniques for customers' cable television, Internet, and telephone issues Qualifications Must submit to successfully complete background check and drug test High School Diploma or GED required Previous sales experience preferred Previous employment as Customer Service/Technical Support Representative preferred Excellent verbal skills Technical knowledge of computers, email and Internet preferred Diverse Workforce/EEO MCTV recognizes and strongly supports the benefits of a diverse workforce, and strives to provide a culture that recognizes the unique contributions of each of our employees. MCTV requires a drug test, background check, employment and education verification as conditions of employment. MCTV is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, and the presence of a non- job related handicap or disability, or any other legally protected status. Benefits include medical, vision, dental, life insurance, profit sharing, holiday and vacation time.
