Goodwill Southern California

The Loss Prevention Safety Specialist focuses on customer service and provides a hands-off approach at Goodwill SoCal locations.The LP Safety Specialist monitors surveillance camera systems, secures building, provides reception, administrative and informational services, creates reports and provides exceptional customer service in the process.This role observes and reports conditions and incidents to the Regional Loss Prevention Representative with high standard of alertness, responsibility, and confidentiality, greets customers, prevents shoplifting by using strong customer service skills and provides direction and assists in emergencies. Essential Duties & Responsibilities In a non-Security Officer role, provides alert, professional assistance to the Loss Prevention team in their role of protecting company facilities, company assets, Ambassadors and guest. Provides excellent and professional customer service to all employees and guests. Reacts effectively and professionally to needed and requested assistance. Uses effective and professional written communication skills to prepare incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports. Assists the Regional Loss Prevention Managers with special projects and assignments. Daily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focuses on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents. Promptly reports serious incidents such as medical emergencies, crimes of violence, disasters, fires, acts of vandalism, theft, illegal entry, burglaries, serious or unusual incidents or circumstances and any other such incidents to the appropriate parties. Effectively deals with difficult or aggressive individuals in a professional manner. Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors. Assist Regional Loss Prevention Managers with projects and administrative duties as required. Education & Experience 1 year or more of Loss Prevention and/or Security experience. High school diploma or general education degree (GED) required. Multi-tasking, able to communicate with Law Enforcement in a clear detailed manner. Ability to write reports, emails and camera log effectively. Must have basic knowledge of computer programs in a Windows environment, including Word, Excel, Teams and E-mail. Knowledge of Camera surveillance systems:Verkada, Transcendent, Blue Iris, any other similar systems Ability to deal quickly with problems in a professional and courteous manner. Possesses a valid driver's license and state-required auto insurance. This position may require some travel. Shift flexibility and overtime when needed. Ability to handle confidential information. Ability to work with minimal supervision. Strong interpersonal communication skills shown by understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others. Ability to relate well to people from diverse backgrounds and with disabilities. High standards of integrity, honesty and ethical conduct. High level of effort and commitment with a strong work ethic. Flexibility: ability to adapt quickly to changes. Comfortable in both directing others and taking orders. Punctual and dependable attendance. Background and drug screen required.

The Retail General Manager is responsible for the efficient operation of Goodwill SoCal's Los Feliz retail store.The Retail General Manager manages and leads store team to achieve established goals for sales, production, customer service, payroll, safety and expense control. Essential Duties & Responsibilities Ensures excellent service and team relations. Engages with Ambassadors, customers and donors, while presenting a friendly and cooperative attitude. Ensures all safety rules are followed and team exercises caution in work related activities. Leads team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures and personal protective equipment policies are followed. Achieves financial objectives by monitoring weekly budget; scheduling expenditures; analyzing variances; coaching ambassadors and initiating corrective actions. Manages and ensures donated goods are received using the tablet, processed timely and meet company standards of quantity and quality goals. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems. Follows up on all assigned projects. Follows proper auditing procedures, customer relations, regulatory compliance and reporting. Reviews merchandising needs on a daily basis; leads to team to achieve daily production goals to support daily sales goals and upcoming promotions. Authorizes price markdowns when appropriate and promptly reacts to sell-through. Writes, manages and submits schedules; and monitors, edits and authorizes timesheets per company policy. Ensures store asset control and security policies and procedures are enforced. Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards. Attends meetings and training as required. If required to drive for a work event, you should have a valid CDL and required auto insurance. Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location. Supervises 9-35 Ambassadors. Education & Experience 3-5 Years of supervisory experience in a customer focused management role. Retail experience preferred. High school diploma or general education degree (GED) required, College degree helpful. Ability to multitask projects of varying scope and complexity with minimum supervision. Bilingual in Spanish helpful. Must be proficient in using personal computers and other technology necessary to complete the activities assigned. Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks. Strong Communication, training, developing and people skills. Computer skills Include time-keepng systems, Microsoft Words, Excel and Outlook, POS system, Personal computers, Microsoft Outlook, Daily usage of technology and tracking applications to complete tasks Demonstrated success with process accountability and multi-tasking. Ability to handle confidential information. Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence. Clear screening processes which include: Background and Drug Screening

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused - on our mission, on our people, and on our future. It's always a GOOD day in SoCal! Primary Responsibility / Summary Responsible for the efficient operation of a retail store. Under the direction of the General Manager, leads store team to achieve established goals for sales, production, customer service, payroll, safety and expense control. Closely collaborates with General Manager to achieve store standards and goals. Essential Duties & Responsibilities 1. Ensures excellent service and team relations. Engages with ambassadors, customers and donors, while presenting a friendly and cooperative attitude. Under direction of General Manager, provides appropriate training as needed. 2. Leads team to maintain a clean and safe environment by ensuring company safety standards are met, social distancing procedures and personal protective equipment policies are followed. 3. Under the guidance of the General Manager, achieves financial objectives by monitoring weekly budget; analyzing variances; and initiating corrective actions. 4. Leads and ensures donated goods are received using the tablet, processed timely and meet company standards of quantity and quality goals. 5. Supervisory responsibilities include; assisting in interviewing, and training ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of General Manager. 6. Follows proper auditing procedures, customer relations, regulatory compliance and reporting. 7. Reviews merchandising needs on a daily basis, leads team to achieve daily production goals to support daily sales goals and upcoming promotions. 8. Ensures store asset control and security policies and procedures are enforced. 9. Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards. 10. Attends meetings and training as required. If required to drive for a work event, you should have a valid CDL and required auto insurance. 11. Work flexible shifts; including nights, weekends, holidays and overtime when needed. 12. May be required to work at a near by location. Supervisory Responsibilities • This job supervises 5-15 ambassadors when acting as Manager-on-duty. Education & Experience • High school diploma or general education degree (GED) preferred. • Min 2 year of retail store experience required. • Good communication and people skills. • Demonstrated maturity and leadership skills in leading entry-level ambassadors. • Abilities to work with minimal supervision; self-starter is a plus. • Excellent customer relations skills. • Must be proficient in using personal computers and other technology necessary to complete the activities assigned. • Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks. Other Qualifications • Ability to handle confidential information. • Punctual and dependable attendance. • Free from alcohol and drug abuse. • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. • Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence. Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State Law Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability. Other details Pay Type Hourly Apply Now

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused - on our mission, on our people, and on our future. It's always a GOOD day in SoCal! Primary Responsibility / Summary Responsible for the efficient operation of a retail store. Under the direction of the General Manager, leads store team to achieve established goals for sales, production, customer service, payroll, safety and expense control. Closely collaborates with General Manager to achieve store standards and goals. Essential Duties & Responsibilities 1. Ensures excellent service and team relations. Engages with ambassadors, customers and donors, while presenting a friendly and cooperative attitude. Under direction of General Manager, provides appropriate training as needed. 2. Leads team to maintain a clean and safe environment by ensuring company safety standards are met, social distancing procedures and personal protective equipment policies are followed. 3. Under the guidance of the General Manager, achieves financial objectives by monitoring weekly budget; analyzing variances; and initiating corrective actions. 4. Leads and ensures donated goods are received using the tablet, processed timely and meet company standards of quantity and quality goals. 5. Supervisory responsibilities include; assisting in interviewing, and training ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of General Manager. 6. Follows proper auditing procedures, customer relations, regulatory compliance and reporting. 7. Reviews merchandizing needs on a daily basis, leads team to achieve daily production goals to support daily sales goals and upcoming promotions. 8. Ensures store asset control and security policies and procedures are enforced. 9. Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards. 10. Attends meetings and training as required. If required to drive for a work event, you should have a valid CDL and required auto insurance. 11. Work flexible shifts; including nights, weekends, holidays and overtime when needed. 12. May be required to work at a near by location. Supervisory Responsibilities • This job supervises 5-15 ambassadors when acting as Manager-on-duty. Education & Experience • High school diploma or general education degree (GED) preferred. • Min 2 year of retail store experience required. • Good communication and people skills. • Demonstrated maturity and leadership skills in leading entry-level ambassadors. • Abilities to work with minimal supervision; self-starter is a plus. • Excellent customer relations skills. • Must be proficient in using personal computers and other technology necessary to complete the activities assigned. • Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks. Other Qualifications • Ability to handle confidential information. • Punctual and dependable attendance. • Free from alcohol and drug abuse. • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. • Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence. Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State Law Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply. Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law. Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant. It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability. Other details Pay Type Hourly Apply Now

Primary Responsibility / Summary Assists the E-Books Supervisor in the efficient operation of the the Company's E-Books operation; manages and leads staff to achieve established goals for sales, production, customer service, payroll, safety and expense control. Essential Duties & Responsibilities 1.Assists in maintaining inventory replenishment and rotation schedules . 2.Processes orders and shipping of goods. 3.Ensures quality of merchandise by performing audits. 4.Responds to customer questions and resolve concerns as needed. 5.Maintains structural, electrical and equipment of operation as needed. 6.Leads and encourages staff. 7.Provides staff training; assigns specific duties and follows-up. 8.Coaches and counsels staff. 9.Prepares, maintains and submits required financial reporting. 10.Receives and records donations from public. 11.Loads and unloads trucks. Additional Duties & Responsibilities 12.Other duties and special projects as assigned. 13•Performs limited supervisory duties in the absence of the E-Commerce Supervisor. 14•This job supervises 5-7 staff. Education & Experience •1-2 years of supervisory experience. •1-2 years of e-commerce experience. •High school diploma or general education degree (GED) preferred. Other Qualifications •Shift flexibility and overtime when needed. •Ability to handle confidential information. •Ability to work with minimal supervision. •Punctual and dependable attendance. •Free from alcohol and drug abuse. •Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. •Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence. Other details Pay Type Hourly Apply Now