About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. The Power Plant Manager is responsible for the operation, maintenance, and oversight of the community college's power plant and associated systems, ensuring a safe, reliable, and energy-efficient environment. The Power Plant Manager assists the Director of Facilities & Engineering in the operation of the power plant and equipment within acceptable environmental compliance limits. Ensures that the college meets the safety standards as determined by the Department of Higher Education, Department of Capital Asset Maintenance and Management (DCAMM) and other State entities. Essential Duties & Responsibilities: Plant Operations: Operate and monitor boilers, generators, and other power plant equipment.Maintain optimal efficiency and safety of the power plant systems.These systems include high pressure steam, condensate and associated systems as assignedConduct regular inspections and document operational data.Ensure the generator is properly functioning. Maintenance and Repairs: Responsible for ordering fuel oil, chemicals and supplies for plant and mechanical room systems.Diagnose and repair mechanical, electrical, and pneumatic equipment as needed.Coordinate with vendors and contractors for specialized repairs or upgrades. Compliance and Safety: Adhere to all local, state, and federal regulations, including the Department of Labor. Schedules and oversees the annual and semi-annual inspections for pressure vessels and additional state and federal requirements. This includes scheduling inspections and working with state agencies.Maintain proper records for inspections, certifications, and repairs.Ensure compliance with environmental and emissions standards. Emergency Response: Respond promptly to equipment failuresParticipate in drills and maintain readiness for emergency situations. Documentation and Reporting: Maintain accurate records of daily operations, maintenance activities, and system performance.Provide regular reports to supervisors and recommend improvements or upgrades. Supervising :Manages the Utility Plant Operators roles. Other duties as assigned. Required Qualifications: Three to five years' experience in steam plant engineering field with a minimum of three years' experience as an operating engineer. Possession of a current Massachusetts Second Class or higher Stationary Engineers license. Demonstrated supervisory experience with proven ability to lead and support staff. Preferred Qualifications: Bachelor's degree in mechanical engineering or related field.Experience with energy management systems and supervision of a three-shift power plant operation. Equivalent Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Full-Time, Benefitted Non-Unit Position: Compensation: Grade 7, $86,438.76 - $95,435.88/year. Working Conditions: The position is primarily located within the campus power plant, with occasional work in other facilities across the college. This role requires on-call availability, including evenings, weekends, and holidays. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
10/18/2025
Full time
About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. The Power Plant Manager is responsible for the operation, maintenance, and oversight of the community college's power plant and associated systems, ensuring a safe, reliable, and energy-efficient environment. The Power Plant Manager assists the Director of Facilities & Engineering in the operation of the power plant and equipment within acceptable environmental compliance limits. Ensures that the college meets the safety standards as determined by the Department of Higher Education, Department of Capital Asset Maintenance and Management (DCAMM) and other State entities. Essential Duties & Responsibilities: Plant Operations: Operate and monitor boilers, generators, and other power plant equipment.Maintain optimal efficiency and safety of the power plant systems.These systems include high pressure steam, condensate and associated systems as assignedConduct regular inspections and document operational data.Ensure the generator is properly functioning. Maintenance and Repairs: Responsible for ordering fuel oil, chemicals and supplies for plant and mechanical room systems.Diagnose and repair mechanical, electrical, and pneumatic equipment as needed.Coordinate with vendors and contractors for specialized repairs or upgrades. Compliance and Safety: Adhere to all local, state, and federal regulations, including the Department of Labor. Schedules and oversees the annual and semi-annual inspections for pressure vessels and additional state and federal requirements. This includes scheduling inspections and working with state agencies.Maintain proper records for inspections, certifications, and repairs.Ensure compliance with environmental and emissions standards. Emergency Response: Respond promptly to equipment failuresParticipate in drills and maintain readiness for emergency situations. Documentation and Reporting: Maintain accurate records of daily operations, maintenance activities, and system performance.Provide regular reports to supervisors and recommend improvements or upgrades. Supervising :Manages the Utility Plant Operators roles. Other duties as assigned. Required Qualifications: Three to five years' experience in steam plant engineering field with a minimum of three years' experience as an operating engineer. Possession of a current Massachusetts Second Class or higher Stationary Engineers license. Demonstrated supervisory experience with proven ability to lead and support staff. Preferred Qualifications: Bachelor's degree in mechanical engineering or related field.Experience with energy management systems and supervision of a three-shift power plant operation. Equivalent Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Full-Time, Benefitted Non-Unit Position: Compensation: Grade 7, $86,438.76 - $95,435.88/year. Working Conditions: The position is primarily located within the campus power plant, with occasional work in other facilities across the college. This role requires on-call availability, including evenings, weekends, and holidays. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required. Transmits messages from a radio communications base station in accordance with the rules and regulations of the FCC.Monitors various radio frequencies to receive, evaluate and forward information.Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.Searches files to obtain information in response to inquiries.Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.Checks operation condition of equipment and reports malfunctions to proper authority.Observes, through a closed circuit television system, traffic movements and conditions such as accidents, fires and other hazards affecting traffic in tunnels and on highways or other related structures in order to monitor traffic flow.Operates computer data/programs and equipment to receive and transmit messages.Other duties as assigned. Minimum Qualifications: Knowledge of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities; Knowledge of the proper telephone procedures for making and receiving agency calls;Skill in operating DCJIS equipment; Skill in operating emergency notification systems, access control systems, CCTV equipment and public address systems; Knowledge of the methods of operating radio communication equipment; Knowledge of clerical office practices and procedures including office record keeping, office correspondence, and the types of office equipment and supplies and business letter preparation; Excellent computer skills; Experience in Microsoft Suite; Proficiency in oral, written communication; Excellent interpersonal skills; Demonstrated ability to maintain confidentiality and exercise sound judgment; Ability to work effectively with a diverse faculty, staff and student body. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications: Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications; Knowledge of the methods of operating fixed radio and mobile communications equipment; APCO certified, or able to obtain certification. Special Qualifications: After appointment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. Working Conditions: Communications Dispatchers may be required to work varied shifts, weekends, holidays or nights; and may be subject to a standby (on call) work status. Full-time, AFSCME - Position: Biweekly salary: $1,727.99; Grade 11. (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Vice President of People & Talent), plus a comprehensive State benefits package. Funding Source: State Hours: 40 hours per week Shift Available: To be determined; may be required to work varied shifts, weekends, holidays or nights and may be subject to a standby (on call) work status. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
10/14/2025
Full time
About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required. Transmits messages from a radio communications base station in accordance with the rules and regulations of the FCC.Monitors various radio frequencies to receive, evaluate and forward information.Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.Searches files to obtain information in response to inquiries.Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.Checks operation condition of equipment and reports malfunctions to proper authority.Observes, through a closed circuit television system, traffic movements and conditions such as accidents, fires and other hazards affecting traffic in tunnels and on highways or other related structures in order to monitor traffic flow.Operates computer data/programs and equipment to receive and transmit messages.Other duties as assigned. Minimum Qualifications: Knowledge of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities; Knowledge of the proper telephone procedures for making and receiving agency calls;Skill in operating DCJIS equipment; Skill in operating emergency notification systems, access control systems, CCTV equipment and public address systems; Knowledge of the methods of operating radio communication equipment; Knowledge of clerical office practices and procedures including office record keeping, office correspondence, and the types of office equipment and supplies and business letter preparation; Excellent computer skills; Experience in Microsoft Suite; Proficiency in oral, written communication; Excellent interpersonal skills; Demonstrated ability to maintain confidentiality and exercise sound judgment; Ability to work effectively with a diverse faculty, staff and student body. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications: Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications; Knowledge of the methods of operating fixed radio and mobile communications equipment; APCO certified, or able to obtain certification. Special Qualifications: After appointment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. Working Conditions: Communications Dispatchers may be required to work varied shifts, weekends, holidays or nights; and may be subject to a standby (on call) work status. Full-time, AFSCME - Position: Biweekly salary: $1,727.99; Grade 11. (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Vice President of People & Talent), plus a comprehensive State benefits package. Funding Source: State Hours: 40 hours per week Shift Available: To be determined; may be required to work varied shifts, weekends, holidays or nights and may be subject to a standby (on call) work status. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. Under the direct supervision of the Associate Director of Admissions, Technology and Operations, this position processes general college applications, as well as serving as the primary internal Admission contact and administrative support for high school students enrolled at Holyoke Community College, as well as providing logistical support, data entry, customer service, and contributing to a culture of process improvement. This position also assists students, staff and the general public on a variety of admissions-related matters, including applying to HCC, scheduling appointments, and answering the main Admissions phone line. The following competencies are also required: demonstrate the ability to work effectively in a diversified environment, critical thinking, relationship building, organizational and problem-solving skills. Provides data entry and assists with data cleanup of prospective student information and completes follow-up via College data systems, including, but not limited to CRM (Ellucian Recruit), Banner student information system, internal tracking sheets, and EAB Navigate360. Assists Associate Directors and CRM Manager in identifying and implementing technology-based process improvement related to special program application processes. Ensures initial recruitment follow-up in English/Spanish (sends inquiry acknowledgements and "next steps" to prospective students) via electronic student information platforms, email, or phone with regard to the listed areas of responsibility. Coordinates the collection and processing of special admission program applications and supporting documentation - ensures timely and accurate communication with Directors and related staff regarding status of applications. Coordinates the collection and processing of high school students taking classes at HCC (Gateway to College, MAHIE, Dual Enrollment, etc.) applications and supporting documentation - ensures timely and accurate communication with Directors and related staff regarding status of applications. Reviews application documentation for completeness, authenticity, and readiness for file review and acceptance into the college.Processes attendance in student applications for admission events and information sessions.Corresponds in English/Spanish with applicants to special-admission programs regarding requirements and completeness of the application process. Manage and maintain the organization of Admissions' file server documentation.Manages inventory of supplies and giveaways for the Admissions office.Manages outreach mailing lists such as the area school counselor list, community-based organizations, etc. Serves as front-desk staff to assist visitors and students in person and via phone and e-mail, providing admission forms, quick information, and other related enrollment service materials and admission status information to prospective applicants. Serves as backup to receiving, processing, and distributing the Admissions office mail. Serve as a collaborative member of the HCC community in support of student success and campus governance by serving on departmental, divisional, and campus-wide committees Serves as administrative backup to the Assessment Office as needed. Available to work some evenings and weekends as required. Performs other duties as assigned. A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the "Clerk Series" series. Required Qualifications: Demonstrated commitment to diversity, equity, and inclusion and the ability to work effectively with all faculty, staff, and students; Three years of full-time or equivalent part-time experience in office work; Computer proficiency with: Google Workspace; Microsoft office programs, such as Word and Excel; customer relationship management (CRM) platforms; Ability to work in a fast-paced, high-volume office; Ability to work as part of the College's frontline team, as well as working independently; Excellent communication, organizational, and writing skills. A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the "Clerk Series" series. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications: Experience with administrative or clerical work in a college admissions setting;Banner and/or Ellucian Recruiter Information System and/or EAB Navigate360experience;Familiarity with outreach and recruitment policies and procedures in a communitycollege setting;Bilingual (English/Spanish);Associate's degree or higher. Full-time, AFSCME unit position Bi-Weekly salary: $1,894.66 (Grade 13), plus a comprehensive State benefits package. Funding Source: State. Additional Details: Please Note: a skills assessment or presentation may be required as part of the interview process. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
10/04/2025
Full time
About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. Under the direct supervision of the Associate Director of Admissions, Technology and Operations, this position processes general college applications, as well as serving as the primary internal Admission contact and administrative support for high school students enrolled at Holyoke Community College, as well as providing logistical support, data entry, customer service, and contributing to a culture of process improvement. This position also assists students, staff and the general public on a variety of admissions-related matters, including applying to HCC, scheduling appointments, and answering the main Admissions phone line. The following competencies are also required: demonstrate the ability to work effectively in a diversified environment, critical thinking, relationship building, organizational and problem-solving skills. Provides data entry and assists with data cleanup of prospective student information and completes follow-up via College data systems, including, but not limited to CRM (Ellucian Recruit), Banner student information system, internal tracking sheets, and EAB Navigate360. Assists Associate Directors and CRM Manager in identifying and implementing technology-based process improvement related to special program application processes. Ensures initial recruitment follow-up in English/Spanish (sends inquiry acknowledgements and "next steps" to prospective students) via electronic student information platforms, email, or phone with regard to the listed areas of responsibility. Coordinates the collection and processing of special admission program applications and supporting documentation - ensures timely and accurate communication with Directors and related staff regarding status of applications. Coordinates the collection and processing of high school students taking classes at HCC (Gateway to College, MAHIE, Dual Enrollment, etc.) applications and supporting documentation - ensures timely and accurate communication with Directors and related staff regarding status of applications. Reviews application documentation for completeness, authenticity, and readiness for file review and acceptance into the college.Processes attendance in student applications for admission events and information sessions.Corresponds in English/Spanish with applicants to special-admission programs regarding requirements and completeness of the application process. Manage and maintain the organization of Admissions' file server documentation.Manages inventory of supplies and giveaways for the Admissions office.Manages outreach mailing lists such as the area school counselor list, community-based organizations, etc. Serves as front-desk staff to assist visitors and students in person and via phone and e-mail, providing admission forms, quick information, and other related enrollment service materials and admission status information to prospective applicants. Serves as backup to receiving, processing, and distributing the Admissions office mail. Serve as a collaborative member of the HCC community in support of student success and campus governance by serving on departmental, divisional, and campus-wide committees Serves as administrative backup to the Assessment Office as needed. Available to work some evenings and weekends as required. Performs other duties as assigned. A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the "Clerk Series" series. Required Qualifications: Demonstrated commitment to diversity, equity, and inclusion and the ability to work effectively with all faculty, staff, and students; Three years of full-time or equivalent part-time experience in office work; Computer proficiency with: Google Workspace; Microsoft office programs, such as Word and Excel; customer relationship management (CRM) platforms; Ability to work in a fast-paced, high-volume office; Ability to work as part of the College's frontline team, as well as working independently; Excellent communication, organizational, and writing skills. A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the "Clerk Series" series. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications: Experience with administrative or clerical work in a college admissions setting;Banner and/or Ellucian Recruiter Information System and/or EAB Navigate360experience;Familiarity with outreach and recruitment policies and procedures in a communitycollege setting;Bilingual (English/Spanish);Associate's degree or higher. Full-time, AFSCME unit position Bi-Weekly salary: $1,894.66 (Grade 13), plus a comprehensive State benefits package. Funding Source: State. Additional Details: Please Note: a skills assessment or presentation may be required as part of the interview process. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required. Transmits messages from a radio communications base station in accordance with the rules and regulations of the FCC.Monitors various radio frequencies to receive, evaluate and forward information.Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.Searches files to obtain information in response to inquiries.Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.Checks operation condition of equipment and reports malfunctions to proper authority.Observes, through a closed circuit television system, traffic movements and conditions such as accidents, fires and other hazards affecting traffic in tunnels and on highways or other related structures in order to monitor traffic flow.Operates computer data/programs and equipment to receive and transmit messages.Other duties as assigned. Minimum Qualifications: Knowledge of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities; Knowledge of the proper telephone procedures for making and receiving agency calls;Skill in operating DCJIS equipment; Skill in operating emergency notification systems, access control systems, CCTV equipment and public address systems; Knowledge of the methods of operating radio communication equipment; Knowledge of clerical office practices and procedures including office record keeping, office correspondence, and the types of office equipment and supplies and business letter preparation; Excellent computer skills; Experience in Microsoft Suite; Proficiency in oral, written communication; Excellent interpersonal skills; Demonstrated ability to maintain confidentiality and exercise sound judgment; Ability to work effectively with a diverse faculty, staff and student body. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications: Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications; Knowledge of the methods of operating fixed radio and mobile communications equipment; APCO certified, or able to obtain certification. Special Qualifications: After appointment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. Working Conditions: Communications Dispatchers may be required to work varied shifts, weekends, holidays or nights; and may be subject to a standby (on call) work status. Full-time, AFSCME - Position: Biweekly salary: $1,727.99; Grade 11. (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Vice President of People & Talent), plus a comprehensive State benefits package. Funding Source: State Hours: 40 hours per week Shift Available: To be determined; may be required to work varied shifts, weekends, holidays or nights and may be subject to a standby (on call) work status. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
10/02/2025
Full time
About Holyoke Community College: Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission : Educate. Inspire. Connect. Values: Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required. Transmits messages from a radio communications base station in accordance with the rules and regulations of the FCC.Monitors various radio frequencies to receive, evaluate and forward information.Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.Searches files to obtain information in response to inquiries.Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.Checks operation condition of equipment and reports malfunctions to proper authority.Observes, through a closed circuit television system, traffic movements and conditions such as accidents, fires and other hazards affecting traffic in tunnels and on highways or other related structures in order to monitor traffic flow.Operates computer data/programs and equipment to receive and transmit messages.Other duties as assigned. Minimum Qualifications: Knowledge of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities; Knowledge of the proper telephone procedures for making and receiving agency calls;Skill in operating DCJIS equipment; Skill in operating emergency notification systems, access control systems, CCTV equipment and public address systems; Knowledge of the methods of operating radio communication equipment; Knowledge of clerical office practices and procedures including office record keeping, office correspondence, and the types of office equipment and supplies and business letter preparation; Excellent computer skills; Experience in Microsoft Suite; Proficiency in oral, written communication; Excellent interpersonal skills; Demonstrated ability to maintain confidentiality and exercise sound judgment; Ability to work effectively with a diverse faculty, staff and student body. Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Preferred Qualifications: Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications; Knowledge of the methods of operating fixed radio and mobile communications equipment; APCO certified, or able to obtain certification. Special Qualifications: After appointment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. Working Conditions: Communications Dispatchers may be required to work varied shifts, weekends, holidays or nights; and may be subject to a standby (on call) work status. Full-time, AFSCME - Position: Biweekly salary: $1,727.99; Grade 11. (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Vice President of People & Talent), plus a comprehensive State benefits package. Funding Source: State Hours: 40 hours per week Shift Available: To be determined; may be required to work varied shifts, weekends, holidays or nights and may be subject to a standby (on call) work status. Disability Accommodations: Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at . Background Check: Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.