Health One Alliance, LLC

Description: Job Purpose The Customer Service Representative addresses inquiries, questions and concerns in all areas including enrollment, eligibility, claims, benefit interpretation, and referrals/authorizations for medical care. The position is responsible for receiving, responding to, and directing member, broker and provider phone calls and other communications and provides available information upon request and escalates issues as appropriate. . Requirements: Duties and Responsibilities Receives customer calls or inquiries, which include potential/current/previous members, brokers and providers, and routes appropriately Provides timely and accurate information to customers Processes customer requests according to established department policies and procedures Completes research and investigative activities to address customer inquiries Works closely with other departments to gather information Provides timely feedback to customers through outbound calling, email, mail or fax Provides timely feedback to the company regarding service failures, systemic issues or customer concerns Assists in the completion of special projects Assists in the documentation, evaluation and revision of department policies and procedures Meets or exceeds service level agreements in call center metrics Attends and participates in meetings and trainings as required Regular and predictable attendance Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice Maintains work area in a clean and orderly condition and ensures safe operating conditions within area of responsibility Works to encourage and promote Company culture throughout the organization Other duties as may be assigned Qualifications Requires a high school diploma or its equivalent preferred Bilingual preferred Ability to learn quickly and be self-motivated Knowledge of healthcare billing and claims preferred Insurance experience preferred Competencies Ethics - Honest, accountable, maintains confidentiality. Reliability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. Sense of Urgency - Meets deadlines, establishes appropriate priority, gets the job done in a timely manner. Customer Service - Works will with customers, promotes a positive image of the company, strives to solve issues raised by customers. Communication Skills - Possesses effective communication skills: oral, written, listening. Computer Skills - Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance. Conflict Management - Good listener, committed to finding solution to problems, works well with difficult people. Cooperation - Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and materials. Initiative - Takes action, seeks new opportunities, strives to see projects to completion Job knowledge - Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures, and materials. Organizational Skills - Information organized and accessible, maintains efficient workspace, manages time well. Problem Solving - Displays ability to recognize a problem, trouble shoots to ascertain the extent of the problem, and selects appropriate alternative to investigate or resolve the problem. Physical, Mental, Environmental & Working Conditions Significant amount of sitting and typing. Moderate amount of walking and writing. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties. Needs flexibility and adaptability to change. Candidate must be self-disciplined and a self-starter and able to work independently with a flexible work schedule. PI

Description: Job Purpose The Graphic Designer is responsible for creating and executing all design needs for the company, in addition to assisting with other marketing and communications projects. The Graphic Designer supports the Company's internal and external communications and marketing programs with design work, including but not limited to: sales tools, marketing collateral, advertisements, websites, community and internal events. This role will also support all other marketing and communications projects and events. The Graphic Designer will act as the champion of the Company's brand identity and brand ambassador. . Requirements: Duties and Responsibilities Works with content owners to create new forms and maintain existing forms, documents and templates used internally and externally Creates and designs print and digital ads, signage, forms, flyers, websites, social media, apps, marketing and sales materials, templates, etc., and coordinates the internal review process and final production in a timely manner Understands technical requirements of designing various forms of production including but not limited to print, web and social media Works with vendors for timely and accurate completion of print and other types of projects Assists with the creation and maintenance of internal employee documents, materials and communications, including but not limited to employee badges and other materials Serves on the Employee Relations Committee as a representative of the Marketing and Communications Department, providing design and other assistance as needed Photographs and lightly edits employee photos Photographs and edits as required for marketing, advertising, sales and communications projects; ensures appropriate releases are executed, organized and filed appropriately Works collaboratively and independently on tasks and projects, as appropriate Assists with marketing events, sponsorships, community events and Employee Relations Committee Events and provides creative design work and other assistance as needed Regular and predictable attendance Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice Maintains work area in a clean and orderly condition and ensures safe operating conditions within area of responsibility Works to encourage and promote Company culture throughout the organization Other duties as may be assigned Qualifications Associates degree or equivalent work history in graphic design, marketing, advertising, business management or related field Three to five years' experience in marketing or related function History of community involvement Experience with Adobe Creative Cloud (specifically Photo Shop, InDesign, DreamWeaver and Illustrator) Excellent knowledge of Microsoft Office (specifically Word, Excel, Publisher, Power Point, SharePoint, Planner, Teams, Outlook and OneNote) Healthcare industry experience preferred Competencies Ethics - Honest, accountable, maintains confidentiality Reliability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. Sense of Urgency - Meets deadlines, establishes appropriate priority, gets the job done in a timely manner Communication - Communicates well, delivers presentations, has good listening skills Computer Skills - Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance Dependability - Completes job assignment and projects with minimal supervision. Meets schedules and deadlines. Initiative - Takes action, seeks new opportunities, strives to see projects to completion Innovation - Knowledge of approaches, tools and techniques for promoting creative, original thinking and applying it to existing and emerging situations Interpersonal Skills - Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback Organization Skills - Information organized and accessible, maintains efficient workspace, manages time well Physical, Mental, Environmental & Working Conditions Moderate amount of walking, sitting, and writing. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties. Needs flexibility and adaptability to change. Candidate must be self-disciplined and a self-starter and able to work PI

Description: The Marketing Center Representative makes and receives calls to promote and sell Company products to new and existing customers. Daily activities include inbound and outbound calling, setting appointments, performing presentations to customers, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development. . Requirements: Duties and responsibilities Quotes and enrolls prospects into Company products and services Obtains and maintains a Georgia Department of Insurance license. Obtains and maintains CMS certification for enrolling prospects on the marketplace, or other required platforms Identifies leads and tracks sales activities Responds to customer inquiries by following standard scripts and procedures Receives customer calls or inquiries, which include potential/current/previous members, brokers and providers, and routes appropriately Provides timely and accurate information to customers Processes customer requests according to established department policies and procedures Completes research and investigative activities to address customer inquiries Provides timely feedback to customers through outbound calling, email, mail or fax Assists in the completion of special projects Assists in the documentation, evaluation and revision of department policies and procedures Attends and participates in meetings and trainings as required Gains product/service knowledge, working knowledge of telephony technology and industry Maintains regular and predictable attendance Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice Maintains work area in a clean and orderly condition and ensures safe operating conditions within area of responsibility Works to encourage and promote Company culture throughout the organization - waiting on this to be approved Other duties as may be assigned Qualifications Requires a high school diploma or its equivalent Preferred Georgia Department of Insurance license and CMS certified for enrolling prospects on the marketplace (or other required platforms) Related experience preferred Bilingual preferred Confidentiality and time management skills Ability to learn quickly and be self-motivated Insurance experience preferred Competencies Ethics - Honest, accountable, maintains confidentiality. Reliability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent. Sense of Urgency - Meets deadlines, establishes appropriate priority, gets the job done in a timely manner. Customer Service - Works will with customers, promotes a positive image of the company, strives to solve issues raised by customers. Communication Skills - Possesses effective communication skills: oral, written, listening. Computer Skills - Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance. Conflict Management - Good listener, committed to finding solution to problems, works well with difficult people. Cooperation - Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and materials. Initiative - Takes action, seeks new opportunities, strives to see projects to completion Job knowledge - Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures, and materials. Organizational Skills - Information organized and accessible, maintains efficient workspace, manages time well. Problem Solving - Displays ability to recognize a problem, trouble shoots to ascertain the extent of the problem, and selects appropriate alternative to investigate or resolve the problem. Physical, Mental, Environmental & Working Conditions Moderate amount of walking, sitting, and writing. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day events in the execution of job duties. Needs flexibility and adaptability to change. Candidate must be self-disciplined and a self-starter and able to work independently with a flexible work schedule. PI