Downtown Emergency Service Center

Description: Days Off: Sunday, Monday, Tuesday Shift: Night (11:00pm - 9:30am) Shift Differential: $1.00 per hour Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder. About Mobile Rapid Response Crisis Team (MRRCT): The Mobile Rapid Response Crisis Team (MRRCT or "Meerkat") at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade. As a nonprofit with over 45 years of experience focused on serving our community's adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. JOB DEFINITION: Each Crisis Outreach Shift Supervisor is responsible for ensuring their team's timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary. As part of the MRRCT each shift supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment. MAJOR DUTIES AND RESPONSIBILITIES: Understand the expectations of MRRCT as described in King County's Provider Manual. Oversee maintenance and upkeep of employee files and records for compliance to program requirements. Co-lead the day-to-day operations of their assigned shift. Dispatch to outreaches as needed alongside team. Co-host and participate in all required team meetings. Provide 1:1 supervision with supervisees 2x/ month at minimum. Coordinate day -to-day schedule, making changes and adjustment due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO. Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly. Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same. Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files. Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same. Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community. Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff. Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination. Help staff build conflict resolution skills and understand how to give and receive feedback. Actively participate in hiring functions to ensure full staffing across all shifts and position types. Requirements: MINIMUM QUALIFICATIONS: Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses. One or more years' experience in community based behavioral health services. Experience working with adults experiencing homelessness, mental illness and/or substance use disorders. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT). Be able to pass a Washington State Criminal background check. Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices. Knowledge of Harm Reduction strategies. Strong working knowledge of DSM V. Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients. Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control. Possess strong communication and writing skills. Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary. Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present. Familiar with King County crisis response system and methods of access. Ability to communicate with and supervise staff from diverse backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in the State of Washington. Licensed Substance Use Disorder Professional (SUDP) in the state of Washington. Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates. Crisis Outreach and/or Crisis Intervention experience. Bilingual in Spanish/English. Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC definition). Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing . click apply for full job details

Description: Days Off: Sunday, Monday, Tuesday Shift: Swing (3pm to 1:30am) Shift Differential: $0.50 per hour Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder. JOB DESCRIPTION: Each Crisis Outreach Shift Supervisor is responsible for ensuring their team's timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary. As part of the MRRCT each Shift Supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment, in collaboration with Mental Health Professionals on staff. MAJOR DUTIES AND RESPONSIBILITIES: Understand the expectations of MRRCT as described in King County's Provider Manual. Oversee maintenance and upkeep of employee files and records for compliance to program requirements. Co-lead the day-to-day operations of their assigned shift. Dispatch to outreaches as needed alongside team. Co-host and participate in all required team meetings. Provide 1:1 supervision with supervisees 2x/ month at minimum. Coordinate day -to-day schedule, making changes and adjustment due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO. Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly. Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same. Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files. Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same. Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community. Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff. Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination. Help staff build conflict resolution skills and understand how to give and receive feedback. Actively participate in hiring functions to ensure full staffing across all shifts and position types. Requirements: MINIMUM QUALIFICATIONS: Current Certified Peer Support Specialist (CPSS) credential through the Washington State Department of Health or ability to gain certification within 60 days of hire. Proof of successful completion of the Washington State Health Care Authority's Certified Peer Support Specialist Training prior to hire. Completion of "Crisis Awareness and Communication in Peer Support (CACPS)" training or ability to complete within 90 days of hire. Ability to gain certification as an approved peer support specialist supervisor through the Washington State Department of Health: Obtain 1,000 hours of experience as a peer support specialist, Obtain 500 hours of joint peer supervision experience with an approved supervisor, Complete the Washington State Health Care Authority Peer Supervisor Training. One or more years' experience in community based behavioral health services or like industry serving a diverse client/participant population. Two or more years' experience leveraging personal peer story as a peer specialist. Experience working with adults experiencing homelessness, mental illness and/or substance use disorders. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Demonstrated crisis management ability. Be able to pass a Washington State Criminal background check. Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices. Knowledge of Harm Reduction strategies. Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control. Possess strong communication and writing skills. Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary. Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present. Ability to communicate with and supervise staff from diverse backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. PREFERRED QUALIFICATIONS: At least one year's experience providing supervision to peers prior to July 1, 2025, and completion of peer specialist supervisor training provided by the health care authority. Case management and supervisory experience. Bilingual Spanish/English. Crisis Outreach and/or Crisis Intervention experience. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. IND123 Compensation details: .2 Yearly Salary PI9d70e5-

Description: Shift: Swing (3pm - 11:30pm) Days Off : Friday, Saturday Shift Differential: $0.50 Per Hour Insurance Benefits : Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home. DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder. JOB DEFINITION: Crisis Solutions Center is a residential treatment facility that provides stabilization services to clients experiencing acute or ongoing behavioral health crises. Substance Use Disorder Counselors work within a multi-disciplinary team to create and implement detailed, client-centered care and safety plans; facilitate group and individual counseling; and ensure services are fully integrated with mental health, substance use, and primary care teams. Substance Use Disorder Counselors will complete screenings and perform assessments, maintain a comprehensive list of community partners and client resources; and maintain a safe and therapeutic environment. MAJOR DUTIES AND RESPONSIBILITIES: Perform alcohol and drug use assessments to develop and support client-driven treatment plans; facilitate linkages to collaborative resources when appropriate. Plan, organize, and facilitate treatment and support groups for clients Provide substance use consultations and trainings to Crisis Solutions Center staff as appropriate; serve as a subject matter expert on harm reduction and best practices by providing trauma informed care/destigmatization in SUD language and documentation. Advocate for client access to community resources and services; consult and collaborate with community providers to ensure continuity of care. Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients admitted to the CSC. Participate in verbal de-escalation in emergent situations; work as a team to maintain a safe, therapeutic environment including 15-minute client wellness checks. Maintain current and complete clinical and administrative records, including but not limited to goal planners, progress notes, safety and risk assessments, shift summary notes, and care-coordination between internal and/or external partners. Demonstrate DESC core values and professionalism in all client and staff interactions; follow agency clinical policies and procedures; participate in quality assurance reviews when assigned Provide phone consultation for referents to the CSC, monitor office security cameras, answer phone calls, and other administrative duties. Serve food, do laundry and change linens, help clean common areas, and occasionally clean up bodily fluids and biohazardous waste using appropriate PPE. Provide transportation for clients as necessary. Attend a 2-week onboarding process upon hire and attend a full day of mandatory training during employment. Other duties as assigned. Requirements: MINIMUM QUALIFICATIONS: Licensed by the State of Washington as a Substance Use Disorder Professional in good standing. Ability to drive an agency or conduct agency-related business. A current Washington State driver's license and insurable driving record are required. Ability to obtain a Washington State Food Handler's Permit. Interest in working with individuals who are experiencing mental illness and/or substance use disorders who may be difficult to engage in other treatment programs. Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity. Possess strong written and verbal communication skills; ability to collaborate and work effectively with consumers and staff from diverse backgrounds. Be able to pass a Washington State Criminal background check. PREFERRED QUALIFICATIONS: Associates degree in a relevant social science. Knowledge of de-escalation skills, crisis intervention & stabilization, and harm reduction strategies. Familiarity of relevant community resources and methods for accessing them Experience working with adults living with mental illness and/or co-occurring disorders Bilingual Candidates with diverse cultural backgrounds and experiences are encouraged to apply PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, walk when completing rounds several times a day, move quickly during de-escalations, communicate with other persons by talking and hearing, and lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Compensation details: 37.78-41.72 Hourly Wage PIada7-0828