PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates. MAJOR RESPONSIBILITIES Customer Service A member of the store Junior Management Team. Act and work in a manner that is consistent with company's core values. Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures. Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service. Greet every customer in a helpful and courteous manner. Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out). Process customers at checkout using the point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Open and close registers. Follow established cash, check and charge card acceptance procedures. Answer the telephone according to accepted guidelines. Stock and tag merchandise displays as required. Create price tags and merchandise signs. Review and assess the performance of associates on a timely basis Train, develop and supervise and define workload for associates. Monitor associate retention and career development; communicate ideas to General Manager. Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling. Ensure compliance to scheduling, hiring, payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems. MINIMUM ELIGIBILITY REQUIREMENTS One year customer service/cashier supervisory experience and proven ability direct operations. Ability to perform in a high volume, highly complex location. Ability to demonstrate initiative and be a self-starter. Demonstrated proficiency in training associates. Excellent communication, delegation, follow-up, and analytical skills. Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency. This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/25/2021
Full time
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates. MAJOR RESPONSIBILITIES Customer Service A member of the store Junior Management Team. Act and work in a manner that is consistent with company's core values. Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures. Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service. Greet every customer in a helpful and courteous manner. Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out). Process customers at checkout using the point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Open and close registers. Follow established cash, check and charge card acceptance procedures. Answer the telephone according to accepted guidelines. Stock and tag merchandise displays as required. Create price tags and merchandise signs. Review and assess the performance of associates on a timely basis Train, develop and supervise and define workload for associates. Monitor associate retention and career development; communicate ideas to General Manager. Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling. Ensure compliance to scheduling, hiring, payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems. MINIMUM ELIGIBILITY REQUIREMENTS One year customer service/cashier supervisory experience and proven ability direct operations. Ability to perform in a high volume, highly complex location. Ability to demonstrate initiative and be a self-starter. Demonstrated proficiency in training associates. Excellent communication, delegation, follow-up, and analytical skills. Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency. This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Must have a valid driver's license and proof of automobile insurance WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/25/2021
Full time
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Must have a valid driver's license and proof of automobile insurance WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through F&D. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. Pay Range: $16.00 - $18.77
09/25/2021
Full time
Purpose: Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through F&D. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. Pay Range: $16.00 - $18.77
Purpose: Floor and Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through FandD. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel and environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/25/2021
Full time
Purpose: Floor and Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through FandD. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel and environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Must have a valid driver's license and proof of automobile insurance WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/25/2021
Full time
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Must have a valid driver's license and proof of automobile insurance WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: Floor and Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through FandD. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel and environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/25/2021
Full time
Purpose: Floor and Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through FandD. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel and environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: Floor and Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through FandD. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel and environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/24/2021
Full time
Purpose: Floor and Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through FandD. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel and environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose The Design Assistant Department Manager is responsible for the training and development of the Design Consultants, and for driving sales for Floor and Decor. Additionally, the Design Department Assistant Managers ensures customers have a positive sales experience by receiving exceptional customer service through design services. Minimum Eligibility Requirements Associate or bachelor's degree in Interior Design preferred Two (2) years of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and minimum of one (1) year of retail experience preferred Knowledge of hard surface flooring is a plus Excellent customer service skills Proficient in basic mathematical skills Must be self-motivated and able to multi-task in a fast paced environment Ability to identify and resolve problems in a timely manner Willing to work retail hours Excellent verbal, written, and interpersonal skills Basic computer knowledge, including Microsoft Office suite Perform other duties as assigned Essential Job Functions Greet every customer in a helpful and courteous manner Seeks new customers and supports store walk in needs Sells tile, wood, stone, and accessories products to complete the design plan Meet and exceed established goals Train, motivate and coach Design Consultants Complete specialist and certified training Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler Maintain customer contact at a high level and understand relationship selling Maintain consistent communication with store leadership to support company goals and vision Conduct performance evaluations with Design Consultants In absence of Design Department Manager, maintain designer's appointment availability in the online design appointment scheduler Responsible for Design Gallery maintenance and maintaining company visual standards Stay current on design trends and have an understanding of trends in your market Participate in Product Line Reviews in the absence of Design Department Manager Working Conditions (travel, environment) Limited travel required including car travel While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) ACKNOWLEDGEMENT: I acknowledge that I am applying to a position at Floor & Decor as a Designer and as part of the interview process I may be asked to complete a design skill assessment exercise. If I am asked to complete a design skill assessment exercise, I understand that the interview process will not be completed until I have completed the design skill assessment exercise. I understand that throughout the interview process I am not an employee and that Floor & Decor has no obligation to treat me as an employee. I understand that I am not guaranteed a job at Floor & Decor upon the completion of the interview process. I have no expectation of pay during the interview process. I understand that, during the interview process, I may use or create F&D tools, materials, designs, and other resources, all of which will remain at all times the properties and interests of the company. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/23/2021
Full time
Purpose The Design Assistant Department Manager is responsible for the training and development of the Design Consultants, and for driving sales for Floor and Decor. Additionally, the Design Department Assistant Managers ensures customers have a positive sales experience by receiving exceptional customer service through design services. Minimum Eligibility Requirements Associate or bachelor's degree in Interior Design preferred Two (2) years of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and minimum of one (1) year of retail experience preferred Knowledge of hard surface flooring is a plus Excellent customer service skills Proficient in basic mathematical skills Must be self-motivated and able to multi-task in a fast paced environment Ability to identify and resolve problems in a timely manner Willing to work retail hours Excellent verbal, written, and interpersonal skills Basic computer knowledge, including Microsoft Office suite Perform other duties as assigned Essential Job Functions Greet every customer in a helpful and courteous manner Seeks new customers and supports store walk in needs Sells tile, wood, stone, and accessories products to complete the design plan Meet and exceed established goals Train, motivate and coach Design Consultants Complete specialist and certified training Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler Maintain customer contact at a high level and understand relationship selling Maintain consistent communication with store leadership to support company goals and vision Conduct performance evaluations with Design Consultants In absence of Design Department Manager, maintain designer's appointment availability in the online design appointment scheduler Responsible for Design Gallery maintenance and maintaining company visual standards Stay current on design trends and have an understanding of trends in your market Participate in Product Line Reviews in the absence of Design Department Manager Working Conditions (travel, environment) Limited travel required including car travel While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) ACKNOWLEDGEMENT: I acknowledge that I am applying to a position at Floor & Decor as a Designer and as part of the interview process I may be asked to complete a design skill assessment exercise. If I am asked to complete a design skill assessment exercise, I understand that the interview process will not be completed until I have completed the design skill assessment exercise. I understand that throughout the interview process I am not an employee and that Floor & Decor has no obligation to treat me as an employee. I understand that I am not guaranteed a job at Floor & Decor upon the completion of the interview process. I have no expectation of pay during the interview process. I understand that, during the interview process, I may use or create F&D tools, materials, designs, and other resources, all of which will remain at all times the properties and interests of the company. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose The Design Assistant Department Manager is responsible for the training and development of the Design Consultants, and for driving sales for Floor and Decor. Additionally, the Design Department Assistant Managers ensures customers have a positive sales experience by receiving exceptional customer service through design services. Minimum Eligibility Requirements Associate or bachelor's degree in Interior Design preferred Two (2) years of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and minimum of one (1) year of retail experience preferred Knowledge of hard surface flooring is a plus Excellent customer service skills Proficient in basic mathematical skills Must be self-motivated and able to multi-task in a fast paced environment Ability to identify and resolve problems in a timely manner Willing to work retail hours Excellent verbal, written, and interpersonal skills Basic computer knowledge, including Microsoft Office suite Perform other duties as assigned Essential Job Functions Greet every customer in a helpful and courteous manner Seeks new customers and supports store walk in needs Sells tile, wood, stone, and accessories products to complete the design plan Meet and exceed established goals Train, motivate and coach Design Consultants Complete specialist and certified training Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler Maintain customer contact at a high level and understand relationship selling Maintain consistent communication with store leadership to support company goals and vision Conduct performance evaluations with Design Consultants In absence of Design Department Manager, maintain designer's appointment availability in the online design appointment scheduler Responsible for Design Gallery maintenance and maintaining company visual standards Stay current on design trends and have an understanding of trends in your market Participate in Product Line Reviews in the absence of Design Department Manager Working Conditions (travel, environment) Limited travel required including car travel While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) ACKNOWLEDGEMENT: I acknowledge that I am applying to a position at Floor & Decor as a Designer and as part of the interview process I may be asked to complete a design skill assessment exercise. If I am asked to complete a design skill assessment exercise, I understand that the interview process will not be completed until I have completed the design skill assessment exercise. I understand that throughout the interview process I am not an employee and that Floor & Decor has no obligation to treat me as an employee. I understand that I am not guaranteed a job at Floor & Decor upon the completion of the interview process. I have no expectation of pay during the interview process. I understand that, during the interview process, I may use or create F&D tools, materials, designs, and other resources, all of which will remain at all times the properties and interests of the company. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/23/2021
Full time
Purpose The Design Assistant Department Manager is responsible for the training and development of the Design Consultants, and for driving sales for Floor and Decor. Additionally, the Design Department Assistant Managers ensures customers have a positive sales experience by receiving exceptional customer service through design services. Minimum Eligibility Requirements Associate or bachelor's degree in Interior Design preferred Two (2) years of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company and minimum of one (1) year of retail experience preferred Knowledge of hard surface flooring is a plus Excellent customer service skills Proficient in basic mathematical skills Must be self-motivated and able to multi-task in a fast paced environment Ability to identify and resolve problems in a timely manner Willing to work retail hours Excellent verbal, written, and interpersonal skills Basic computer knowledge, including Microsoft Office suite Perform other duties as assigned Essential Job Functions Greet every customer in a helpful and courteous manner Seeks new customers and supports store walk in needs Sells tile, wood, stone, and accessories products to complete the design plan Meet and exceed established goals Train, motivate and coach Design Consultants Complete specialist and certified training Responsible for understanding, utilizing, and managing design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler Maintain customer contact at a high level and understand relationship selling Maintain consistent communication with store leadership to support company goals and vision Conduct performance evaluations with Design Consultants In absence of Design Department Manager, maintain designer's appointment availability in the online design appointment scheduler Responsible for Design Gallery maintenance and maintaining company visual standards Stay current on design trends and have an understanding of trends in your market Participate in Product Line Reviews in the absence of Design Department Manager Working Conditions (travel, environment) Limited travel required including car travel While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) ACKNOWLEDGEMENT: I acknowledge that I am applying to a position at Floor & Decor as a Designer and as part of the interview process I may be asked to complete a design skill assessment exercise. If I am asked to complete a design skill assessment exercise, I understand that the interview process will not be completed until I have completed the design skill assessment exercise. I understand that throughout the interview process I am not an employee and that Floor & Decor has no obligation to treat me as an employee. I understand that I am not guaranteed a job at Floor & Decor upon the completion of the interview process. I have no expectation of pay during the interview process. I understand that, during the interview process, I may use or create F&D tools, materials, designs, and other resources, all of which will remain at all times the properties and interests of the company. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
PURPOSE This position is responsible for designing, building and maintaining store product displays. Full-Time and Part-Time Positions Available. MAJOR RESPONSIBILITIES THE FUNCTION FOR THIS ROLE INCLUDE, BUT ARE NOT LIMITED TO: Design and build store product displays per the Department Manager in each department. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. Builder is expected to create 20 - 25 displays per week. Work with the Inventory Control Specialist to submit write-offs and maintain inventory for materials Crate a calendar for each month with a plan for all displays being built. MINIMUM ELIGIBILITY REQUIREMENTS One year of construction or building experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Demonstrated ability to abide by and exhibit proactive adherence to all safety regulations and policies Demonstrated experience in Wood working Tile setting Use of power tools Use of measuring tools Use of basic tools (e.g., hammer, nails, T-square, saw, etc.) WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate noisy. PHYSICAL/SENSORY REQUIREMENTS Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/22/2021
Full time
PURPOSE This position is responsible for designing, building and maintaining store product displays. Full-Time and Part-Time Positions Available. MAJOR RESPONSIBILITIES THE FUNCTION FOR THIS ROLE INCLUDE, BUT ARE NOT LIMITED TO: Design and build store product displays per the Department Manager in each department. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. Builder is expected to create 20 - 25 displays per week. Work with the Inventory Control Specialist to submit write-offs and maintain inventory for materials Crate a calendar for each month with a plan for all displays being built. MINIMUM ELIGIBILITY REQUIREMENTS One year of construction or building experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Demonstrated ability to abide by and exhibit proactive adherence to all safety regulations and policies Demonstrated experience in Wood working Tile setting Use of power tools Use of measuring tools Use of basic tools (e.g., hammer, nails, T-square, saw, etc.) WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate noisy. PHYSICAL/SENSORY REQUIREMENTS Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through F&D. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/22/2021
Full time
Purpose: Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available. Qualities we look for: Friendly and enthusiastic Entrepreneur and hard-working Honest and accountable Excellent communication and listening skills Essential Job Functions: Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. Provide above and beyond customer service and exceed customer expectations when assisting customers. Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe. Work in cooperation with management and team members to achieve sales goals. Process customers at checkout using point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Follow established cash, check and credit card acceptance procedures. Create price tags and merchandise signs. Stock, tag and display merchandise. Act and work in a manner consistent with the company's core values. Demonstrate and understand compliance of the company's safety processes. Answer telephone according to the company guidelines. Be available to assist in other areas of the store as needed. Work in a fast pace environment with accuracy. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Customer service experience. Ability to handle multiple tasks and work well under pressure. Some positions may require completion of forklift certifications through F&D. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: As a warehouse associate at Floor & Decor, you are the backbone of our retail location. Your key responsibilities will be compiling orders and replenishing and moving merchandise, whether it be on the sales floor or to a customer's vehicle. Your day will be spent checking inventory and orders, interacting with customers and operating a forklift. If you are friendly, organized, hard-working and someone who thrives in a warehouse environment, Floor & Decor is the place for you. Full-Time and Part-Time Positions Available. Qualities we look for: Friendly and enthusiastic Entrepreneurial A team player Customer service orientated Honest and accountable Good communication Essential Job Functions: Demonstrate and understand compliance of the company's safety processes. Work in a fast pace environment with accuracy. Provide above and beyond customer service and exceed customer expectations. Act and work in a manner consistent with the company's core values. Restock our show floor with product. Organize merchandise to company standards to ensure customers may shop with ease. Load out customers with the correct product. Help customers find products as needed and answer customer questions. Be available to assist in other areas of the store as needed. Keep work area clean and safe. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Warehouse experience. Customer service experience. Experience with heavy machinery, forklifts, or farm equipment preferred but not required. Ability to handle multiple tasks and work well under pressure. Completion of forklift certifications through F&D. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/22/2021
Full time
Purpose: As a warehouse associate at Floor & Decor, you are the backbone of our retail location. Your key responsibilities will be compiling orders and replenishing and moving merchandise, whether it be on the sales floor or to a customer's vehicle. Your day will be spent checking inventory and orders, interacting with customers and operating a forklift. If you are friendly, organized, hard-working and someone who thrives in a warehouse environment, Floor & Decor is the place for you. Full-Time and Part-Time Positions Available. Qualities we look for: Friendly and enthusiastic Entrepreneurial A team player Customer service orientated Honest and accountable Good communication Essential Job Functions: Demonstrate and understand compliance of the company's safety processes. Work in a fast pace environment with accuracy. Provide above and beyond customer service and exceed customer expectations. Act and work in a manner consistent with the company's core values. Restock our show floor with product. Organize merchandise to company standards to ensure customers may shop with ease. Load out customers with the correct product. Help customers find products as needed and answer customer questions. Be available to assist in other areas of the store as needed. Keep work area clean and safe. Minimum Eligibility Requirements: Must be 18 years or older. Knowledge of basic math skills. Warehouse experience. Customer service experience. Experience with heavy machinery, forklifts, or farm equipment preferred but not required. Ability to handle multiple tasks and work well under pressure. Completion of forklift certifications through F&D. Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test. Working Conditions (travel & environment) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Physical/Sensory Requirements Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
PURPOSE This position is responsible for designing, building and maintaining store product displays. Full-Time and Part-Time Positions Available. MAJOR RESPONSIBILITIES THE FUNCTION FOR THIS ROLE INCLUDE, BUT ARE NOT LIMITED TO: Design and build store product displays per the Department Manager in each department. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. Builder is expected to create 20 - 25 displays per week. Work with the Inventory Control Specialist to submit write-offs and maintain inventory for materials Crate a calendar for each month with a plan for all displays being built. MINIMUM ELIGIBILITY REQUIREMENTS One year of construction or building experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Demonstrated ability to abide by and exhibit proactive adherence to all safety regulations and policies Demonstrated experience in Wood working Tile setting Use of power tools Use of measuring tools Use of basic tools (e.g., hammer, nails, T-square, saw, etc.) WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate noisy. PHYSICAL/SENSORY REQUIREMENTS Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/22/2021
Full time
PURPOSE This position is responsible for designing, building and maintaining store product displays. Full-Time and Part-Time Positions Available. MAJOR RESPONSIBILITIES THE FUNCTION FOR THIS ROLE INCLUDE, BUT ARE NOT LIMITED TO: Design and build store product displays per the Department Manager in each department. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. Builder is expected to create 20 - 25 displays per week. Work with the Inventory Control Specialist to submit write-offs and maintain inventory for materials Crate a calendar for each month with a plan for all displays being built. MINIMUM ELIGIBILITY REQUIREMENTS One year of construction or building experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Demonstrated ability to abide by and exhibit proactive adherence to all safety regulations and policies Demonstrated experience in Wood working Tile setting Use of power tools Use of measuring tools Use of basic tools (e.g., hammer, nails, T-square, saw, etc.) WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate noisy. PHYSICAL/SENSORY REQUIREMENTS Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Must have a valid driver's license and proof of automobile insurance WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/22/2021
Full time
PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects' contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver "executive-level" presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Must have a valid driver's license and proof of automobile insurance WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose The Overnight Receiving Supervisor is responsible for directing and overseeing the warehouse operations of each retail store. In addition, the Overnight Receiving Supervisor is responsible for supervising warehouse specialists, order pickers and forklift operators; will manage the daily freight schedule based on customer and inventory needs. Minimum Eligibility Requirements 1-3 years of previous supervisory experience required (preferably in a warehouse or distribution center environment) Excellent interpersonal, team building, delegating and follow-up skills Ability to work with and maintain effective working relationships with other departments in the company Effective communication skills (oral and written) Competent in performing basic mathematical calculations Strong computer skills, with the ability to work in Windows-based systems Ability to work in a fast paced environment and meet established deadlines Available to work extended hours, especially during peak seasons Essential Functions Responsible for the daily scheduling of warehouse personnel to ensure proper manning in order to ship and receive products at the store in a productive and cost-efficient manner Direct the day-to day activities of the warehouse. Such activities include shipping, receiving, maintenance, inventory control, etc. Responsible for the warehouse as it pertains to Storage Buy transactions, receiving errors, and staging of products Responsible for maintenance of warehouse equipment, providing both preventive maintenance programs and communicating all necessary repairs to CEM and/or Operations Manager. Ensure that the warehouse personnel have safe, efficient equipment in order to perform the distribution functions Responsible for warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OSHA local and state regulations Ensure all associates are trained and following all standard operating procedures Responsible for the progressive disciplinary process in the area of counseling, oral and written warnings; ensures a productive labor climate in the warehouse operation Handle general employee inquiries and solves problems Coordinate with other departments to facilitate efficient warehouse operations Complete necessary Activity Reports for management Monitor the flow of paperwork from Receiving to Inventory Control Specialist for timely data entry Resolve discrepancies with shipping, invoices, packing slips, and receiver reports Responsible for the execution of the Storage Buy Audit COP. Ensure products are staged for counting and inspection Ensure products are stored properly to conserve space and comply with safety procedures Oversee the rotation of inventories within the warehouse Perform other related duties as directed by management Working Conditions (travel, hours, environment) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/22/2021
Full time
Purpose The Overnight Receiving Supervisor is responsible for directing and overseeing the warehouse operations of each retail store. In addition, the Overnight Receiving Supervisor is responsible for supervising warehouse specialists, order pickers and forklift operators; will manage the daily freight schedule based on customer and inventory needs. Minimum Eligibility Requirements 1-3 years of previous supervisory experience required (preferably in a warehouse or distribution center environment) Excellent interpersonal, team building, delegating and follow-up skills Ability to work with and maintain effective working relationships with other departments in the company Effective communication skills (oral and written) Competent in performing basic mathematical calculations Strong computer skills, with the ability to work in Windows-based systems Ability to work in a fast paced environment and meet established deadlines Available to work extended hours, especially during peak seasons Essential Functions Responsible for the daily scheduling of warehouse personnel to ensure proper manning in order to ship and receive products at the store in a productive and cost-efficient manner Direct the day-to day activities of the warehouse. Such activities include shipping, receiving, maintenance, inventory control, etc. Responsible for the warehouse as it pertains to Storage Buy transactions, receiving errors, and staging of products Responsible for maintenance of warehouse equipment, providing both preventive maintenance programs and communicating all necessary repairs to CEM and/or Operations Manager. Ensure that the warehouse personnel have safe, efficient equipment in order to perform the distribution functions Responsible for warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OSHA local and state regulations Ensure all associates are trained and following all standard operating procedures Responsible for the progressive disciplinary process in the area of counseling, oral and written warnings; ensures a productive labor climate in the warehouse operation Handle general employee inquiries and solves problems Coordinate with other departments to facilitate efficient warehouse operations Complete necessary Activity Reports for management Monitor the flow of paperwork from Receiving to Inventory Control Specialist for timely data entry Resolve discrepancies with shipping, invoices, packing slips, and receiver reports Responsible for the execution of the Storage Buy Audit COP. Ensure products are staged for counting and inspection Ensure products are stored properly to conserve space and comply with safety procedures Oversee the rotation of inventories within the warehouse Perform other related duties as directed by management Working Conditions (travel, hours, environment) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Store Hours: Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM BENEFITS & REWARDS: Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase Plan Referral Bonus Program Corporate Discount Programs Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria) Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: This position is perfect for career-driven individuals who are looking to develop their leadership skills and grow with the company. This fast-paced environment requires excellent communication skills and the ability to multitask. The CAS responsible for operational strategy, ensure high levels of customer satisfaction and maintain consistent customer experience practices to promote positive customer retention. This position requires excellent communication skills, organizational agility, strong planning skills, and the ability to drive initiatives to completion successfully. The successful candidate will be a self-motivated, customer-centric, highly professional individual. He or she will deliver a strong sense of ownership, urgency, and desire to provide high-quality service. Minimum Eligibility Requirements: High School Diploma or Equivalent required Open availability Experience in multi -tasking (using dual computer monitors, typing and talking) Successful candidates will have prior customer care, sales or technical experience in a service environment Excellent communications skills when speaking or writing to customers and employees Ability to listen actively and show empathy to customer's concerns Problem-solving, collaboration, patience, tech-savviness A background in a customer service environment Essential Job Functions: Contribute to overall positive Customer Experience Clarify customer requirements multiple form of communication (phone/email/chat); probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Prepare complete and accurate work including appropriately notating cases/shipping as required Participate in activities designed to improve customer satisfaction and business performance Ability to de-escalate and solve complex problems Offer additional products and/or services Track, document and retrieve information in case management system Follow communication procedures, guidelines and policies Take the extra mile to engage customers Collaborate with management teams to stay updated on new products, services, and policies Ability to multi-task, prioritize, and manage time effectively Collaborate with management teams to stay updated on new products, services, and policies Ability to multi-task, prioritize, and manage time effectively Organized and detailed oriented Excellent verbal, written and interpersonal communication skills. Must be team oriented Problem-solving, collaboration, patience, tech-savviness A background in a customer service environment Working Conditions (travel & environment) Limited travel required including air and car travel. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Work-from-home availability (Prerequisite of a quiet and distraction-free working space, must maintain internet and WiFi access.) PHYSICAL/SENSORY REQUIREMENTS Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/15/2021
Full time
Purpose: This position is perfect for career-driven individuals who are looking to develop their leadership skills and grow with the company. This fast-paced environment requires excellent communication skills and the ability to multitask. The CAS responsible for operational strategy, ensure high levels of customer satisfaction and maintain consistent customer experience practices to promote positive customer retention. This position requires excellent communication skills, organizational agility, strong planning skills, and the ability to drive initiatives to completion successfully. The successful candidate will be a self-motivated, customer-centric, highly professional individual. He or she will deliver a strong sense of ownership, urgency, and desire to provide high-quality service. Minimum Eligibility Requirements: High School Diploma or Equivalent required Open availability Experience in multi -tasking (using dual computer monitors, typing and talking) Successful candidates will have prior customer care, sales or technical experience in a service environment Excellent communications skills when speaking or writing to customers and employees Ability to listen actively and show empathy to customer's concerns Problem-solving, collaboration, patience, tech-savviness A background in a customer service environment Essential Job Functions: Contribute to overall positive Customer Experience Clarify customer requirements multiple form of communication (phone/email/chat); probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Prepare complete and accurate work including appropriately notating cases/shipping as required Participate in activities designed to improve customer satisfaction and business performance Ability to de-escalate and solve complex problems Offer additional products and/or services Track, document and retrieve information in case management system Follow communication procedures, guidelines and policies Take the extra mile to engage customers Collaborate with management teams to stay updated on new products, services, and policies Ability to multi-task, prioritize, and manage time effectively Collaborate with management teams to stay updated on new products, services, and policies Ability to multi-task, prioritize, and manage time effectively Organized and detailed oriented Excellent verbal, written and interpersonal communication skills. Must be team oriented Problem-solving, collaboration, patience, tech-savviness A background in a customer service environment Working Conditions (travel & environment) Limited travel required including air and car travel. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Work-from-home availability (Prerequisite of a quiet and distraction-free working space, must maintain internet and WiFi access.) PHYSICAL/SENSORY REQUIREMENTS Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: The Customer Advocate for Case handles inbound customer service inquiries to handle complex customer issues to resolution. The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. The advocate will understand the customers' needs and will focus on delivering solutions that meets those needs. Minimum Eligibility Requirements: High School Diploma or Equivalent Experience required 2 + Years of experience in a high-volume Contact Center Ability to work Customer Service Hours (Monday - Thursday 8 am to 8pm; Friday 8am to 7pm, Saturday 8 am to 8 pm and Sunday 10 am to 6 pm) Experience in multi -tasking, maneuvering through up to 10 systems and/or Applications Successful candidates will have prior customer care, sales or technical experience in a service environment Excellent communications skills when speaking or writing to customers and employees Ability to read detailed notes and find root cause of inquiry/concern Show empathy to customer's concerns and ability to efficiently resolve Ability to prioritize work efforts and has strong attention to detail Essential Job Functions: Act as a subject matter expert on the Floor & Decor customer journey and offer solutions to provide the ideal customer experience. Manage a case load of a minimum of 50 cases per day from inception to resolution. Probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Ability to demonstrate empathy and build rapport Prepare complete and accurate work to include appropriately notating cases/shipping as required Participate in activities designed to improve customer satisfaction and business performance Ability to de-escalate and solve complex problems Offer additional products and/or services Track, document and retrieve information in case management system Follow communication procedures, guidelines and policies Collaborate with management teams to stay updated on new products, services, and policies Working Conditions (travel & environment) Travel may be required including air and car travel The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/14/2021
Full time
Purpose: The Customer Advocate for Case handles inbound customer service inquiries to handle complex customer issues to resolution. The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. The advocate will understand the customers' needs and will focus on delivering solutions that meets those needs. Minimum Eligibility Requirements: High School Diploma or Equivalent Experience required 2 + Years of experience in a high-volume Contact Center Ability to work Customer Service Hours (Monday - Thursday 8 am to 8pm; Friday 8am to 7pm, Saturday 8 am to 8 pm and Sunday 10 am to 6 pm) Experience in multi -tasking, maneuvering through up to 10 systems and/or Applications Successful candidates will have prior customer care, sales or technical experience in a service environment Excellent communications skills when speaking or writing to customers and employees Ability to read detailed notes and find root cause of inquiry/concern Show empathy to customer's concerns and ability to efficiently resolve Ability to prioritize work efforts and has strong attention to detail Essential Job Functions: Act as a subject matter expert on the Floor & Decor customer journey and offer solutions to provide the ideal customer experience. Manage a case load of a minimum of 50 cases per day from inception to resolution. Probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Ability to demonstrate empathy and build rapport Prepare complete and accurate work to include appropriately notating cases/shipping as required Participate in activities designed to improve customer satisfaction and business performance Ability to de-escalate and solve complex problems Offer additional products and/or services Track, document and retrieve information in case management system Follow communication procedures, guidelines and policies Collaborate with management teams to stay updated on new products, services, and policies Working Conditions (travel & environment) Travel may be required including air and car travel The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose Responsible for the fulfillment (order picking and shipping) of eCommerce sample orders to customers, the Floor & Decor Express (FDX) special order sample program replenishment to stores, and the Custom Countertop sample program replenishment to stores. Essential Functions Key activities and duties are listed below, but additional duties may be assigned, and functions may be modified according to business needs. Processing orders for eCommerce sample sales: tasks include order picking, packaging and shipping to customers. Processing orders to replenish the FDX and Custom Countertop sample program: tasks include order picking, creating transfers, packing and shipping to stores, and communicating the order transfer and tracking numbers to the store's teams. Operates RF scanners/data capture devices so that orders are accurately picked, and inventory is consumed correctly. Operates handling equipment and ensures safety regulations and company policy are followed. Loads and/or assist in the loading of all outbound samples into delivery vehicles. Must cross-train in the conversion function and support the conversion process when workload or demand requires it as determined by the leadership team. Performs other general warehouse duties as needed. Minimum Eligibility Requirements Minimum 1 year experience in a warehouse order picking/fulfillment, eCommerce fulfillment, and/or outbound processing roles. Experienced in the use of warehouse scanning and/or data capture technology equipment and systems. (Ex: Mobile Devices, RF scan technology, Warehouse Management Systems) Ability to work independently and as a team in a fast paced and high volume work environment. Must be self-motivated and operate with a sense of urgency to meet tasks deadlines. Must be detail-oriented, highly organized and able to multi-task. Must be customer service oriented and strive to provide the highest level of customer satisfaction. Working Conditions (travel, environment) While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. Able to operate lift equipment, power tools, shrink wrapping equipment, and other tools such as wood/wet saws. The noise level in the work environment is typically moderate. Physical/Sensory Requirements Ability to exert up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to exert 10 to 25 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Ability to exert 25-50 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: All duties and responsibilities listed are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/14/2021
Full time
Purpose Responsible for the fulfillment (order picking and shipping) of eCommerce sample orders to customers, the Floor & Decor Express (FDX) special order sample program replenishment to stores, and the Custom Countertop sample program replenishment to stores. Essential Functions Key activities and duties are listed below, but additional duties may be assigned, and functions may be modified according to business needs. Processing orders for eCommerce sample sales: tasks include order picking, packaging and shipping to customers. Processing orders to replenish the FDX and Custom Countertop sample program: tasks include order picking, creating transfers, packing and shipping to stores, and communicating the order transfer and tracking numbers to the store's teams. Operates RF scanners/data capture devices so that orders are accurately picked, and inventory is consumed correctly. Operates handling equipment and ensures safety regulations and company policy are followed. Loads and/or assist in the loading of all outbound samples into delivery vehicles. Must cross-train in the conversion function and support the conversion process when workload or demand requires it as determined by the leadership team. Performs other general warehouse duties as needed. Minimum Eligibility Requirements Minimum 1 year experience in a warehouse order picking/fulfillment, eCommerce fulfillment, and/or outbound processing roles. Experienced in the use of warehouse scanning and/or data capture technology equipment and systems. (Ex: Mobile Devices, RF scan technology, Warehouse Management Systems) Ability to work independently and as a team in a fast paced and high volume work environment. Must be self-motivated and operate with a sense of urgency to meet tasks deadlines. Must be detail-oriented, highly organized and able to multi-task. Must be customer service oriented and strive to provide the highest level of customer satisfaction. Working Conditions (travel, environment) While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. Able to operate lift equipment, power tools, shrink wrapping equipment, and other tools such as wood/wet saws. The noise level in the work environment is typically moderate. Physical/Sensory Requirements Ability to exert up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to exert 10 to 25 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Ability to exert 25-50 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: All duties and responsibilities listed are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose: The Customer Advocate for Chat handles inbound customer service inquiries chat and messaging to handle complex customer issues. The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity and a honest desire to make a difference to ensure each customer experience is exceptional. The advocate will understand the customers' needs and will focus on delivering solutions that meets those needs. Minimum Eligibility Requirements: High School Diploma or Equivalent Experience required 2 + Years of experience in a high-volume Contact Center Ability to work Customer Service Hours (Monday - Thursday 8 am to 8pm; Friday 8am to 7pm, Saturday 8 am to 8 pm and Sunday 10 am to 6 pm) Experience in multi -tasking, maneuvering through up to 10 systems and/or Applications Successful candidates will have prior customer care, sales or technical experience in a service environment Excellent communications skills when speaking or writing to customers and employees Ability to read detailed notes and find root cause of inquiry/concern Show empathy to customer's concerns and ability to efficiently resolve Ability to prioritize work efforts and has strong attention to detail Essential Job Functions: Actively listen to customers via Live Chats and Messaging, while offering solutions to resolve customer accounts and provide a remarkable experience Manage chats with a minimum of 5 customer simultaneously to research requests regarding various product aspects, order status, etc. Probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Ability to demonstrate empathy and build rapport via webchat Prepare complete and accurate work to include appropriately notating cases/shipping as required Participate in activities designed to improve customer satisfaction and business performance Ability to de-escalate and solve complex problems in webchat Offer additional products and/or services Track, document and retrieve information in case management system Follow communication procedures, guidelines and policies Collaborate with management teams to stay updated on new products, services, and policies Working Conditions (travel & environment) Travel may be required including air and car travel The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/14/2021
Full time
Purpose: The Customer Advocate for Chat handles inbound customer service inquiries chat and messaging to handle complex customer issues. The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity and a honest desire to make a difference to ensure each customer experience is exceptional. The advocate will understand the customers' needs and will focus on delivering solutions that meets those needs. Minimum Eligibility Requirements: High School Diploma or Equivalent Experience required 2 + Years of experience in a high-volume Contact Center Ability to work Customer Service Hours (Monday - Thursday 8 am to 8pm; Friday 8am to 7pm, Saturday 8 am to 8 pm and Sunday 10 am to 6 pm) Experience in multi -tasking, maneuvering through up to 10 systems and/or Applications Successful candidates will have prior customer care, sales or technical experience in a service environment Excellent communications skills when speaking or writing to customers and employees Ability to read detailed notes and find root cause of inquiry/concern Show empathy to customer's concerns and ability to efficiently resolve Ability to prioritize work efforts and has strong attention to detail Essential Job Functions: Actively listen to customers via Live Chats and Messaging, while offering solutions to resolve customer accounts and provide a remarkable experience Manage chats with a minimum of 5 customer simultaneously to research requests regarding various product aspects, order status, etc. Probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Ability to demonstrate empathy and build rapport via webchat Prepare complete and accurate work to include appropriately notating cases/shipping as required Participate in activities designed to improve customer satisfaction and business performance Ability to de-escalate and solve complex problems in webchat Offer additional products and/or services Track, document and retrieve information in case management system Follow communication procedures, guidelines and policies Collaborate with management teams to stay updated on new products, services, and policies Working Conditions (travel & environment) Travel may be required including air and car travel The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Sedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Purpose An Inventory Control Coordinator (ICC) is responsible for the accuracy and integrity of the Sample Fulfillment Center (SFC) inventory of raw materials and sample cuts for eCommerce customer orders and the FDX program fulfillment to stores. In addition, the ICC performs inventory functions for the PRC (Loc. 798) such as inbound receiving, outbound transfers, and inventory adjustments. Essential Functions Perform scheduled cycle counts and maintain all cycle count paperwork per SOP Research all inventory-related discrepancies and make appropriate adjustments in the inventory system Communicate to the Inventory Control Supervisor the discrepancies found during the scheduled CCYL Propose solutions to fix the issues which may have caused and or potential may cause shrink Audit the NIR daily in accordance with the Inventory Control SOP Daily reconciliation of the Allocated Sales Report (ASR) Work the weekly SILVON generated reports provided by the Inventory Control Supervisor for the following inventory codes: EX, AD, WO, VA, US & DM. to ensure correct system inventory disposition was performed. Correct discrepancies and report to the Inventory Control Supervisor for review. Archive monthly in the cycle count drawer Conduct weekly review of the less than 50 report (SILVON) and Top 150 OH (SILVON) for exception handling Audit all incoming and outgoing trucks, reviewing shipping and receiving documents for accuracy Bring to the attention of the Inventory Control Supervisor any discrepancies noticed in tagging or SKU issues with merchandise Perform system receipt of inbound POs and transfers Aid the Inventory Control Supervisor during the physical inventory period Minimum Eligibility Requirements Working experience: 1 to 3 years of inventory operations in a warehouse environment is preferred Experience in the use of RF scanning/Data capture device technology applied to warehouse management systems is desired Business analysis experience is a plus Must be detail oriented and highly organized Ability to multi-task, meet deadlines, and work in a fast-paced environment Must possess excellent customer service skills and work well under pressure Working Conditions (environment) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Ability to exert 10-50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Ability to exert up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
09/14/2021
Full time
Purpose An Inventory Control Coordinator (ICC) is responsible for the accuracy and integrity of the Sample Fulfillment Center (SFC) inventory of raw materials and sample cuts for eCommerce customer orders and the FDX program fulfillment to stores. In addition, the ICC performs inventory functions for the PRC (Loc. 798) such as inbound receiving, outbound transfers, and inventory adjustments. Essential Functions Perform scheduled cycle counts and maintain all cycle count paperwork per SOP Research all inventory-related discrepancies and make appropriate adjustments in the inventory system Communicate to the Inventory Control Supervisor the discrepancies found during the scheduled CCYL Propose solutions to fix the issues which may have caused and or potential may cause shrink Audit the NIR daily in accordance with the Inventory Control SOP Daily reconciliation of the Allocated Sales Report (ASR) Work the weekly SILVON generated reports provided by the Inventory Control Supervisor for the following inventory codes: EX, AD, WO, VA, US & DM. to ensure correct system inventory disposition was performed. Correct discrepancies and report to the Inventory Control Supervisor for review. Archive monthly in the cycle count drawer Conduct weekly review of the less than 50 report (SILVON) and Top 150 OH (SILVON) for exception handling Audit all incoming and outgoing trucks, reviewing shipping and receiving documents for accuracy Bring to the attention of the Inventory Control Supervisor any discrepancies noticed in tagging or SKU issues with merchandise Perform system receipt of inbound POs and transfers Aid the Inventory Control Supervisor during the physical inventory period Minimum Eligibility Requirements Working experience: 1 to 3 years of inventory operations in a warehouse environment is preferred Experience in the use of RF scanning/Data capture device technology applied to warehouse management systems is desired Business analysis experience is a plus Must be detail oriented and highly organized Ability to multi-task, meet deadlines, and work in a fast-paced environment Must possess excellent customer service skills and work well under pressure Working Conditions (environment) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Ability to exert 10-50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Ability to exert up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Equal Employment Opportunity: Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.