Canon USA

Location: US-NJ-Mount Laurel Requisition ID: 24863 Category: Customer Service/Support Position Type: Full-Time Overview Canon Financial Services, Inc. (CFS) located in Mount Laurel, NJ is currently seeking a Major Accounts Representative I (Representative, Major Acct I). This individual will provide premier customer and dealer support, as single point of contact, in the collections and customer service process. Responsibilities - Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates - Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases. Resolve customer delinquency to ensure resolution prior to 90 days - Responsible for servicing all aspects of the customer relationship, including but not limited to: - Understanding customer requirements for purchase orders, invoicing and payments. Review, prepare, and send manual invoicing both timely and accurately if warranted by customer requirements. Collecting on delinquent accounts, answering incoming customer/dealer inquiries via phone or email, account reconciliations, billing/invoicing inquiries, updating customer Purchase Orders, process and apply payments as customer intended, insurance/property and sales tax inquiries, buyout and upgrade quotes, scheduling equipment removal and termination of contracts - Update core systems with case management while updating and maintaining both the contact and virtual account database - Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image - Identify recurring issues, identify root causes (with the assistance of management or mentor), and propose process improvement solutions - Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time - Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers - Successfully completes other projects as assigned by management - Achieve delinquency goal, as assigned monthly - Achieve quality and activity goals, as assigned monthly - Achieve other goals as assigned by management - Demonstrate excellent customer service/listening skills and provide timely follow-up - Ability to work independently, consistently providing quality work with minimal management supervision - Demonstrates a positive attitude, quality work ethic, works well with others, and respectful of other associates at all times Qualifications - Bachelor's degree or equivalent experience preferred - 1-3 years of Collections/Customer Service experience preferred - Strong verbal and written communication skills - Intermediate knowledge level of Microsoft Office products - Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met - Experience with large customers containing multiple schedules - Experience with understanding payment application and payment reconciliations - Proven analytical problem solving skills and basic math skills required - Ability to multitask and excel in a fast paced environment - Strong ability to prioritize, with excellent time management skills - Successful utilization of systems: SalesForce, Unified Desktop The company will not pursue or support visa sponsorship for this position. Company Overview About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. About Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on For media inquiries, please contact . † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CFS Posting Tags #PM19 #LI-AV1 #CFS PI

Location: US-NJ-Mount Laurel Requisition ID: 24769 Category: Risk Management Position Type: Full-Time Overview Canon Financial Services, Inc. (CFS) located in Mount Laurel, NJ is currently seeking a Collections Workout Specialist (Specialist, Workout). The Workout Specialist initiates collection activities on delinquent contracts in excess of 90 days delinquent and distressed/defaulted contracts as identified and assigned by management. Responsibilities - Manage troubled/distressed/defaulted contracts and develop win-win strategies for both the customer and CFS - Manage 31+ and 91+ Workout Department and Individual portfolio delinquency - Manage company losses within budget - Manage individual losses within established budget in assigned portfolio - Generate daily phone calls within established parameters as established by management - Complete all required monthly reporting, status updates and coding within prescribed deadlines by management (Top 50, Monthly charge-off recommendations, CPC Top 50, Ray Morgan Delinquency, Syndicated Contract status updates, etc) - Maintain call quality standards as established by management including monthly review and acknowledgment of all monitored calls - Make strategic recommendations for resolution of defaulted contracts - Ensure proper cash posting for monies received on assigned portfolio including review and posting of unapplied cash - Recommend and complete advanced workout resolutions in the form of contract settlements, extensions, restructures and payment plans as necessary - Assign equipment repossessions as necessary - Track and monitor all equipment returns as necessary - Develop and/or revise department owned business rules as assigned and/or necessary - Partner with internal and external parties (dealers, customer service, collections, legal, credit etc) as necessary to resolve customer issues - Utilize all tools and systems to resolve defaults and cure delinquency within company policy and assigned authorities - Special projects as assigned by management - Recognize and appreciate the differences within the diverse population and treat all with respect - Ensure highest level of customer service - Maintain a positive work environment - Resolve customer issues in a timely manner - Develop and cultivate strategic business contacts both within and outside the company Qualifications - Requires a bachelor's degree in a related area or equivalent work experience - 3+ years experience in Workout or advanced Collections experience - Prior leasing experience a plus The company will not pursue or support visa sponsorship for this position. Company Overview About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. About Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on For media inquiries, please contact . † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at . #CFS Posting Tags #PM19 #LI-AV1 #CFS PI

Location: US-NY-New York Requisition ID: 24272 Category: Facilities Position Type: Full-Time Overview Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Responsibilities Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. (Select primary function(s) for job posting) Copy/Print Production/Copy Center: -Responsible for prompt and accurate reproduction of all print requests. -Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check. -Receives, logs, delivers and tracks all activity for reporting purposes. -Responds to customer requests. -Performs routine upkeep and basic maintenance of equipment. -Records and tracks customer inquiries and fulfillment of requests. -Performs daily convenience care functions as needed. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. File Room/Records File Services: -Ensures all filing assignments from the current and previous day have been filed. -Creates, maintains, updates, and monitors files, file database and file rooms. -Coordinates special projects and other functions assigned by client contact and Site Manager. -Ensures all file rooms are intact at all times. Device Maintenance: -Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location. -Follows daily, established maintenance processes and procedures. -Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. -Evaluates equipment issues and notifies service department if unable to resolve. -Delivers paper. -Assists end-users in basic functionality of equipment. -Records meter reads. -Maintains service activity reports. -Monitors supplies and restocks inventory. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. Qualifications Typically requires general education and/or vocational training but little to no experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-NL1 #PM20 PI

Location: US-PA-Philadelphia Requisition ID: 24631 Category: Customer Service/Support Position Type: Full-Time Overview Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships. Responsibilities Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures. - Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications. - Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing). Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. - Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration and Reporting - Performs data entry. - Supervises supply inventory and record keeping. - Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff. Results Expected - Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing. Qualifications Typically requires general education and/or vocational training plus 6 or more years of related experience. - Associates degree or equivalent required. - Strong customer service and communication skills are required. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Must be able to lift up to 50lbs. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-NL1 #PM20 PI

Location: US-KY-Louisville Requisition ID: 24460 Category: Facilities Position Type: Full-Time Overview Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team. Responsibilities Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures. - Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines. - Supervises efficient and economical utilization of equipment, materials and labor. Supervision and Employee Relations - Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel. - Determines developmental goals and conducts periodic performance reviews with direct reports. Client Relationship Management - Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings. - Resolves complaints escalated by the customer or other end users in a timely manner. People Management and Development - Ensures effective performance management with direct reports and oversee the overall process. - Ensures effective two-way communication with direct reports and within area of responsibility. Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. - Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration and Reporting - Maintains targeted levels of profitability. - Manages and controls inventory and assets. Results Expected - Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Qualifications Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Associates degree or equivalent required. - Strong customer service and communication skills are required. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary). - Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary). - Must be able to lift up to 50lbs. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #PM20 #CSACB PI

Location: US-PA-Mechanicsburg Requisition ID: 24448 Category: Field Service Position Type: Full-Time Overview Services and maintains Canon Solutions America supported cut sheet products and certain large format products in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities - Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified. - Services and repairs designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required. - Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. - Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs. - Properly maintains all technical information, FSR's, Expense Reports and Canon property assigned. - Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas. - Possesses good customer communication and satisfaction skills. - Responsible for maintaining the performance of machines to which you are assigned as the primary engineer. - Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. Qualifications Typically requires general education and/or vocational training but little to no experience. - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. - Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class. - May require some travel (valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment, perform shift work and do on-call rotations (applies to those servicing PPS\LFS equipment). - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-NL1 #PM20 PI

Location: US-IL-Schaumburg Requisition ID: 24151 Category: Administrative/Clerical Position Type: Full-Time Overview Responsible for the administration and billing of service agreements under close supervision. Requires working in a collaborative environment with Sales, other administrative departments and Service Management while always keeping the customers' requirements and satisfaction as a top priority. Responsibilities - Works in a busy, dynamic, professional office environment. - Manages billing and takes ownership of an appropriate number of commercial customers. - Interacts with customers regularly to ensure accurate and timely billing. - Reviews and validates pricing and terms of service agreements and purchase orders. - Responsible for data entry by entering and updating service agreement billing and terms in custom operating system. - Handles routine dispute resolution and resolves all internal and customer inquiries through phone, email and customer ticketing system in a timely manner. - Escalates unresolved issues to Lead or Supervisor. - Works hand in hand with Sales, Service and other internal customers. - Responsible for retrieval and entry of meter reads. - Responsible for retrieval of purchase orders for contract renewal. Qualifications - Associates degree or equivalent. - Prior administration experience with strong Microsoft Excel skills required along with effective analytical ability. - Oracle or SAP experience preferred. - Ability to complete a high level of data entry with robust problem solving skills are necessary. - Limited processing errors. - Some overtime required, especially at month end. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #PM20 PI

Location: US-MI-Grand Rapids Requisition ID: 24429 Category: Field Service Position Type: Full-Time Overview The Field Service Technician services and maintains Canon Solutions America supported, multi-functional equipment in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses mechanical and system issues using established procedures and performs basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities - Diagnoses mechanical and system issues, using established procedures for products on which you are certified. - Services and repairs designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required. - Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. - Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs. - Properly maintains all technical information, FSR's, Expense Reports and Canon property assigned. - Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas. - Responsible for maintaining the performance of machines to which you are assigned as the primary engineer. - Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. Qualifications - Typically requires general education and/or vocational training but little to no experience. - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. - Possesses a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class. - Possesses good customer communication and satisfaction skills. - Will require local travel (valid driver's license and acceptable driving record necessary. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). *New technicians participate in Canon's 7 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-KG1 #CSACB #PM20 PI

Location: US-TX-Coppell Requisition ID: 24587 Category: Field Service Position Type: Full-Time Overview Works on Production equipment, including Canon and Oce industry-leading products. Provide operational, maintenance and networking support for customers, by executing the highest level of service with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards. Responsibilities - Diagnoses mechanical, software, network and system failures, using established procedures. - Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications. - Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and record-keeping. - Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention. - Meets customer demands by providing efficient, responsive and accurate flow of service information. - Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same. - Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested. Qualifications - Typically requires general education and/or vocational or military training, plus 1 to 2 years of related experience. - Associates degree in electronics, electrical, mechanical, or similar capacity from an accredited college or technical school, or equivalent in experience; military experience is a big plus! - Possess a basic understanding of internet environments. - May require some travel for instructor led training programs. - Valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment by participating in on-call rotations. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #CSACB #PM20 PI

Location: US-KY-Lexington Requisition ID: 24356 Category: Field Service Position Type: Full-Time Overview The Field Service Technician services and maintains Canon Solutions America supported, multi-functional equipment in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses mechanical and system issues using established procedures and performs basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities - Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified. - Services and repairs designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required. - Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. - Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs. - Properly maintains all technical information, FSR's, Expense Reports and Canon property assigned. - Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas. - Possesses good customer communication and satisfaction skills. - Responsible for maintaining the performance of machines to which you are assigned as the primary engineer. - Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. Qualifications - Typically requires general education and/or vocational training but little to no experience. - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. - Possesses a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class. - Possesses good customer communication and satisfaction skills. - Will require local travel (valid driver's license and acceptable driving record necessary. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). *New technicians participate in Canon's 7 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-KG1 #CSACB #PM20 PI

Location: US-TX-Coppell Requisition ID: 24223 Category: Field Service Position Type: Full-Time Overview Services and maintains Canon Solutions America's Production equipment in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities - Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified. - Services and repairs designated equipment to Canon standards and specifications and are successful on those repairs with support as required. - Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. - Meets customer demands by providing efficient, responsive and accurate on-site repairs. - Properly maintains all technical information, expense reports and Canon property assigned. - Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas. - Possesses good customer communication and satisfaction skills. - Responsible for maintaining the performance of machines to which you are assigned as the primary engineer. - Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. Qualifications - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school, or high school diploma and equivalent experience. Military experience a plus. - Possess a basic understanding of Internet environments. - May require some travel; valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment, perform shift work and do on-call rotations. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #PM20 PI

Location: US-KS-Overland Park Requisition ID: 24527 Category: Field Service Position Type: Full-Time Overview Works on Production equipment - Canon and Oce industry-leading products. Provides operational, maintenance and networking support for customers through your extensive product and customer skills knowledge. Works closely with Field Service Managers, Branch Service Managers and other engineers to provide the high level technical support with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards. Responsibilities - Diagnoses mechanical, software, network and system failures, using established procedures. - Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications. - Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and record-keeping. - Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention. - Meets customer demands by providing efficient, responsive and accurate flow of service information. - Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same. - Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested. Qualifications - Typically requires general education and/or vocational or military training, plus 1 to 2 years of related experience. - Associates degree in electronics, electrical, mechanical, or similar capacity from an accredited college or technical school, or equivalent in experience; military experience is a big plus! - Possess a basic understanding of internet environments. - May require some travel for instructor led training programs. - Valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment by participating in on-call rotations. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #CSACB #PM20 PI

Location: US-CT-New Haven Requisition ID: 24532 Category: Field Service Position Type: Full-Time Overview Provides operational, maintenance and networking support for customers through your extensive product and customer skills knowledge. Works closely with Field Service Managers, Branch Service Managers and other engineers to provide the high level technical support with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards. Responsibilities - Diagnoses mechanical, software, network and system failures, using established procedures. - Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications. - Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and recordkeeping. - Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention. - Meets customer demands by providing efficient, responsive and accurate flow of service information. - Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same. - Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested. Qualifications Typically requires general education and/or vocational training plus 1 to 2 years of related experience. - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. - Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class. - May require some travel (valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment, perform shift work and do on-call rotations (applies to those servicing PPS\LFS equipment). - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-NL1 #PM20 PI

Location: US-KS-Overland Park Requisition ID: 24358 Category: Field Service Position Type: Full-Time Overview Works on Production equipment - Canon and Oce industry-leading products. Provides operational, maintenance and networking support for customers through your extensive product and customer skills knowledge. Works closely with Field Service Managers, Branch Service Managers and other engineers to provide the high level technical support with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards. Responsibilities - Diagnoses mechanical, software, network and system failures, using established procedures. - Services and Repairs designated equipment, in an assigned territory, to Canon standards and specifications. - Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and record-keeping. - Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention. - Meets customer demands by providing efficient, responsive and accurate flow of service information. - Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same. - Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested. Qualifications - Typically requires general education and/or vocational or military training, plus 1 to 2 years of related experience. - Associates degree in electronics, electrical, mechanical, or similar capacity from an accredited college or technical school, or equivalent in experience; military experience is a big plus! - Possess a basic understanding of internet environments. - May require some travel for instructor led training programs. - Valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment by participating in on-call rotations. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #PM20 #CSACB PI

Location: US-IL-Monee Requisition ID: 24220 Category: Field Service Position Type: Full-Time Overview Services and maintains Canon Solutions America's Production equipment in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities - Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified. - Services and repairs designated equipment to Canon standards and specifications and are successful on those repairs with support as required. - Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. - Meets customer demands by providing efficient, responsive and accurate on-site repairs. - Properly maintains all technical information, expense reports and Canon property assigned. - Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas. - Possesses good customer communication and satisfaction skills. - Responsible for maintaining the performance of machines to which you are assigned as the primary engineer. - Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. Qualifications - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school, or high school diploma and equivalent experience. Military experience a plus. - Possess a basic understanding of Internet environments. - May require some travel; valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment, perform shift work and do on-call rotations. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #PM20 PI

Location: US-KS-Topeka Requisition ID: 23996 Category: Field Service Position Type: Full-Time Overview The Field Service Technician services and maintains Canon Solutions America supported, multi-functional equipment in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses mechanical and system issues using established procedures and performs basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities - Diagnoses mechanical and system issues, using established procedures for products on which you are certified. - Services and repairs designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required. - Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. - Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs. - Properly maintains all technical information, FSR's, Expense Reports and Canon property assigned. - Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas. - Responsible for maintaining the performance of machines to which you are assigned as the primary engineer. - Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. Qualifications - Typically requires general education and/or vocational training but little to no experience. - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. - Possesses a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class. - Possesses good customer communication and satisfaction skills. - Will require local travel (valid driver's license and acceptable driving record necessary. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). *New technicians participate in Canon's 7 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-KG1 #CSACB #PM20

Location: US-AL-Montgomery | US-AL-Birmingham Requisition ID: 24169 Category: Sales/Business Development Position Type: Full-Time Overview Responsible for selling Canon's hardware and software technology-based solutions to companies within an assigned account list and within an established territory. Responsibilities - Maintains and establishes business partnership with account list, both new and existing customers. - Prospects for new business opportunities through cold calling, both in person and via telephone, in assigned territory. This should lead to gaining new market share. - Assists with upgrading existing customers in assigned territory. - Implements creative sales strategies in order to meet customer needs. - Performs extensive customer needs analyses and site surveys at customer locations. - Prepares proposals, presentations, and conducts product demonstrations. - Established relationships with customer base in assigned territory. Qualifications - Bachelor's degree in a relevant field or equivalent experience, plus related experience. - May require some travel within the territory (valid driver's license and acceptable driving record necessary). - A minimum of 1 year recent business to business, outside sales experience. - Strong communication skills including the desire to build solid working relationships with a variety of businesses. - An interest in learning new technology in an evolving industry. - The ability to work autonomously and excellent time management skills. Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-LB1 #PM20

Location: US-TX-Coppell Requisition ID: 24223 Category: Field Service Position Type: Full-Time Overview Services and maintains Canon Solutions America's Production equipment in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. Responsibilities - Diagnoses routine mechanical and system failures, using established procedures for products on which you are certified. - Services and repairs designated equipment to Canon standards and specifications and are successful on those repairs with support as required. - Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping. - Meets customer demands by providing efficient, responsive and accurate on-site repairs. - Properly maintains all technical information, expense reports and Canon property assigned. - Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas. - Possesses good customer communication and satisfaction skills. - Responsible for maintaining the performance of machines to which you are assigned as the primary engineer. - Responsible for maintaining performance at a level which help to achieve the districts overall metric targets. Qualifications - Associates degree in electronics or electrical engineering capacity from an accredited college or technical school, or high school diploma and equivalent experience. Military experience a plus. - Possess a basic understanding of Internet environments. - May require some travel; valid driver's license and acceptable driving record necessary. - Must be able to work in a 24x7 environment, perform shift work and do on-call rotations. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Posting Tags #LI-EF1 #PM20