Children's Hospital & Medical Center - Omaha

Schedule: 8:00-4:30. We re searching for a Charge Administrative Specialist for Surgical Services is a hybrid role responsible for several essential duties in Surgical Services business areas. The position is responsible for billing surgical charges, providing anesthesia administrative duties, and surgical scheduling. The position is responsible for reviewing all surgical charges for appropriate billing prior to the charges being posted and sent for payment. Administrative support is also provided to Leadership that may span across various teams and levels within the department and/or business unit. The individual will also serve as a scheduler in the surgical office. A strong applicant must be computer savvy, be able to work independently, and have a high attention to detail. ESSENTIAL FUNCTIONS Responsible for ensuring that all billing charges are captured in an appropriate manner. Identifies, analyzes, and reconciles billing errors or omissions. Reviews patient charts to determine appropriate charges. Inputs surgical department s time and supply charges into appropriate computer systems accurately and in a timely fashion. Confirms RN charge documentation is complete at discharge from assigned departments. Ensures all services documented in the procedure report are charged/coded appropriately. When services/diagnoses are not documented appropriately, seek to attain proper documentation. Achieve and maintain a high level of productivity and accuracy. Coordinates projects and audits to improve processes related to revenue cycle, efficiency of charging and billing, and collection efforts. Reconciles daily reports compared to actual charges, codes and documentation. Reviews and updates departmental charge documents and audits sheets appropriate Provide administrative support to Leadership that may span across various teams and levels within the department and/or business unit. Coordinate management, department or professional(s) schedule(s). Ability to proactively identify needs, plan and prioritize projects based on repetitive events under delegated autonomy to support recurring business needs. Regularly demonstrates strong organization and coordination, multi-tasking, interpersonal, and verbal/written communication skills. Locate and organize materials for various reports, briefings, and conferences. May serve as a communication liaison between various levels of personnel by relaying instructions and information, and following commitments through to completion. Generally, follows prescribed or established procedures for most tasks. Identify and escalate complex problems to management and/or professional(s) for their direct involvement. May troubleshoot and resolve moderate level problems within defined scope, policies and/or procedures. May assist with less experienced administrative staff. Arrange conference calls, organize and coordinate meetings, and/or manage travel arrangements Gather and compile requested information, prepare invoices, perform research as instructed Prepare correspondence, prepares presentation materials, receive visitors, maintain records and other administrative duties as assigned. Schedules procedures, interacting closely with physicians, physician s office staff, anesthesiologists, nursing management and access staff. Completes case information sheets, calculates necessary room time using MD case time database and turnover time standard. Answers scheduling calls promptly and courteously. Schedules in accordance with scheduling policy and pays attention of details of scheduling parameters. Is familiar with the Operating Room Information System scheduling software and uses correctly. Prepares and distributes surgery schedule to the appropriate departments on a timely basis daily. Encumbers in the computer the necessary surgical equipment. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of medical terminology. Experience with EPIC experience preferred, but not required. Able to read, write, type, and follow oral and written directions. Ability to work independently to effectively and efficiently perform assigned duties. EDUCATION AND EXPERIENCE High school diploma or G.E.D. required Minimum 2 years of medical experience required, preferably in an acute facility Previous experience with charge capture or operating room experience preferred. Previous experience with Medical Job Codes preferred. Previous data entry experience preferred EOE/Vets/Disabled

We are currently searching for a Public Relations Strategist to be responsible for the ongoing management and growth of Children s Hospital & Medical Center (Children s) social media presence in addition to fostering relationships with news media resulting in earned, owned and paid media placements. Plans and executes social and news media strategies and tactics in alignment with the overall marketing strategy. Manages and engages in online communities. Communicates and promotes the mission, brand and services of Children s through social and news media. Employs measurement tools to provide progress reports and mine insights, while continually finding ways to improve on those metrics through testing and new initiatives. Serves as Children s liaison with news media and proactively pitches stories to media, developing positive working relationships with reporters with goal of securing positive coverage that positions Children s as the expert in child health. Exceptional news writing, storytelling and copy editing skills required along with the ability to manage multiple projects simultaneously in a fast paced business environment. Essential Functions Social Media Management Oversees day-to-day operations, content development and posting for Children s social media sites; ensures authenticity and consistency of voice, messaging and brand standards. Adheres to social media policies and best practices. Develops the overarching social media strategy and plan for each respective channel, optimizing each channel to support search, engagement and growth. Builds, interacts with, and engages with the Children s social media communities; participates in real time online conversations offering solutions and mediating conversations as needed. Collaborates with marketing, communications, web and public relations teams in development of plans that optimize social media as a channel to reach and engage with key stakeholders. Cultivates social ambassadors throughout the organization, providing them training and support to increase the capture of content. Cultivates and maintains excellent working relationships with Children s staff, physicians and others to generate stories, images and other social media content. Monitors reviews on social sites and notifies Children s leaders of issues that arise, ensuring timely and appropriate response back to the consumer. Keeps abreast of the competitive environment, clinical advances, technological enhancements, and other trends to strengthen public relations plans and activities. Builds strong relationship with operational partners and communicates information to key stakeholders. Measures and reports on performance; recommends adjustments to social media strategies and tactics. Media Relations Management Handle day-to-day media relations activities, both responsive and proactive. Prepare Children s experts for interviews, including helping to hone clear, effective messaging. Cultivates and manage relationships with reporters, journalists and key influencers, including creating targeted media lists, sharing collateral on an on-going basis, and regularly arranging meetings and press briefings between experts and influential journalists. Design and implement communications plans and media outreach strategies. Write press materials including news releases, media advisories and pitches. Provides guidance on and places op-eds written by Children s experts.. Utilize all communications tools (online outreach, podcasts, events, publications, video, social media) to maximize media coverage, and contribute creative ideas to better leverage these channels. Manage/escort media attendees on Children s properties and at events. Track and analyze the quality and quantity of media coverage. Inform leadership of media coverage by producing weekly media updates and a monthly media report. Help prepare content for website as needed. Serves on media on-call rotation team and responds to calls from the media during and after regular working hours, on weekends and holidays. Responds to routine, sensitive or urgent information requests in accordance with organization policies and guidelines and HIPPA regulations. Gathers information and escalates sensitive issues to appropriate management. Prepares and distributes media responses and press releases as needed. KNOWLEDGE, SKILLS AND ABILITIES Excellent project management, planning and communications skills; creative, diplomatic and composed under pressure; exercises good judgment in engaging with others in online environments. Ability to collaborate with and counsel leadership and others on social media strategies, functions and applications to achieve marketing and communications goals. Highly organized, with a strong ability to manage multiple projects in a fast-paced environment. Ability to build a strategic media relations plan and implement multiple media outreach strategies simultaneously. Knowledge of the news cycle, and traditional and online media outlets. Ability to understand complex research and synthesize it into clear and concise oral and written communications for social and news media. Ability to build, in collaboration with experts, effective messages that resonate with key audiences. Ability to think strategically about how Children s mission and expertise might align with, influence or support community interests. Must be a creative and enthusiastic team player, with good sense of humor. EDUCATION AND EXPERIENCE Bachelor s degree with focus on communications, marketing and/or journalism required. Minimum of 3 years demonstrated experience coordinating and managing social and news media in a corporate communications environment. with preference for formal PR training/background. Experienced and proficient with social media platforms, including, but not limited to blogs, Facebook, Twitter, Instagram, Pinterest, YouTube, TikTok, SnapChat, LinkedIn and other new and emerging channels. Experience in writing, editing, curating and crafting content for the social media space; excellent editing and proofreading skills. Experience pitching and placing op-eds. Experience with media monitoring software (e.g, Vocus or Cision). Experience training experts for on-camera, radio and print interviews CERTIFICATIONS/LICENSURE REQUIREMENTS Accredited member of the Public Relations Society of America preferred SPECIAL REQUIREMENTS Evening and weekend work is often required EOE/Vets/Disabled

When you work at Children s, you re part of a treasured place of healing in the Omaha community and beyond. Join our team of highly engaged, caring professionals who believe deeply in the organization s mission to improve the life of every child. We support equity, diversity and inclusion, and as you apply your skills and expertise to helping children, you too will have opportunities to grow your career. In 2021, we ll open the new Hubbard Center for Children, tripling our capacity to serve children. When children are your everything, anything can be Children's is searching for a Nurse Continuity Coordinator, Children s Physicians to coordinate and provide leadership and direction in collaboration with Lead RN s concerning processes, standards including and ongoing education to provide Continuity of Care at Children s Physician s. Serves as a liaison between physician s, office staff, and Children s Physician s administration, Support Services, and vendors. Perform Value Analysis of equipment, supplies, medications and vaccines. Maintain up-to-date on quality level of care for age appropriate patient care and identify and recommend areas of improvement. Promotes clinical and technical growth and development for department staff. Promotes a team based approach to patient care both within and among all Children s Physician s offices. Develop, support and monitor office and organization quality goals. Long Posting Description Performs treatments, procedures, and medication / immunization administration in a professional and compassionate manner according to Children s Physicians policy and procedures. Completes an accurate assessment of physical, mental, emotional, developmental and social conditions when interviewing all patients and families in the office and on the telephone. Coordinates the scheduling of diagnostic tests and procedures with the patient /family, other physicians/hospitals and insurance providers as determined by the needs of the patient Coordinates, provides, and appropriately documents patient and family education Demonstrates knowledge of and provides care based on age-specific or developmental milestones for infants, toddlers, preschool, school age, and adolescents according to Children s Physicians protocols Completes all required patient care documentation in an accurate and timely manner within the electronic medical record according to Children s Physicians policy and procedures. Responds appropriately in crisis situations or life threatening emergencies Directs other team members in the delivery of nursing care as determined by the needs of the office and the direction of the office manager or physicians. Demonstrates proficiency and use of critical thinking skills when performing phone triage. Fulfills expectation of complete and accurate phone documentation by utilizing EMR workflows as directed. Returns phone calls within determined response time ranges. Promotes and encourages use of Children s Connect by communicating with parents via online portal whenever feasible. Takes ownership of quality metrics as a reflection of our commitment to continuously improving the quality of care for all patients. Works quality reports as directed, utilizing appropriate established workflows. Maintains clean and professional appearance of exam rooms at all times. Attends required meetings and educational sessions as directed. Attends lead nurse meeting as directed and communicates all follow up information to staff. Works at all times to promote teamwork within and among all CP locations. Lead Coordinator; Mentor and coordinate activities and functions of Children s Physician s offices to ensure effective, efficient, and continuity of high quality operations in collaboration with Lead RN s. Provide initial and ongoing education of processes and standards. Ensures accountability for performance objectives, outcomes, goals, timetables, and commitment s. Assists in monitoring clinical operations, quality metrics, patient satisfaction and outputs making recommendations and implementing changes that adjust operations to meet goals. Provides input on and assists on new Lead Nurse interview and selection. Mentoring new employees in reference to new orientation, training, corrective action/progressive discipline. Providing employee performance feedback as necessary. Collaborates with Medical Director, Chief Administrative Officer, Physicians, Providers and clinical staff concerning continuity of care, supplies, and up to date industry practices to ensure quality of care. Ensure Interpretation of CP goals, objectives and policies for staff is consistent throughout Children s Physician s offices. Act as a point of contact for policy clarification, review, and continuous implementation. Perform Value Analysis of supplies, medications, vaccines and daily operations. Attend workflow discussion meetings, as needed. Collaborate with construction manager, office manager and supply vendors for new office buildings to maintain consistency within Children s Physicians. Develop and maintain consistent medical equipment, medication, vaccine and supply organization within all Children s Physicians offices. Coordinate with Medical, Vaccine and Drug representatives; to evaluate contracting, requests for proposals, quality and workflow changes. Collaborate and ensure consistent implementation of care flows that reflect best industry practice including the validation of workflows and identification and addressing of gaps. Accounting and Finance Work with accounting and finance to troubleshoot discrepancies with equipment, supplies and vaccines. Provide support and assistance with system implementation rollout, testing, and troubleshooting. Assist with system go-lives as requested including assisting with testing system and training end-users. Assist billing with issues related to vaccine errors Completes assigned projects in a timely and accurate manner. Receive requests, prioritize, and develop achievable timelines as necessary Assist in developing strategies for process improvement and implement when necessary. Performs other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: Excellent skills in communication, listening, customer service, organization. Excellent clinical skills providing direct and indirect nursing care in an office setting. Intermediate to advanced computer skills. Ability to type, navigate an electronic system, and adapt to changes in workflows as they occur. Excellent oral and written communication skills. EDUCATION AND EXPERIENCE: Bachelor s Degree from an accredited college or university in nursing required; 5 years experience in a lead or supervisory role may be substituted for education. Minimum of three years experience in a healthcare setting required. Previous pediatric nursing experience preferred. Previous experience working in EPIC preferred. CERTIFICATIONS/LICENSURE REQUIREMENTS: Current and valid RN license for the state of Nebraska/or Compact license required. Current and valid Basic Life Support (BLS) through the American Heart Association is required. Current Certified Pediatric Nurse Certification required. Special Job Requirements Bilingual (English-Spanish) may be required for some personnel. Non-Violent crisis intervention training required, every two years. A valid driver s license and an acceptable motor vehicle/driving record required. EOE/Vets/Disabled

We re searching for a Medical Assistant who is responsible for assisting the physician in caring for our patients and families in accordance with Children s Physicians protocols, policies and procedures. Essential Functions Assists in the assessment of the health status of individuals including the delivery of patient care to patients and families under the direction of RN or LPN. Performs treatments, procedures, diagnostic testing and medication/immunization administration in a compassionate manner under the direction of a licensed practitioner. Collects data regarding patient s vital signs and growth and development when interviewing patients/families in the office. Coordinates the scheduling of diagnostic tests and procedures with the patient/family, physicians/hospitals and the insurance companies as directed by the provider. Assists the physician or pediatric nurse practitioner in patient teaching as directed or according to clinic protocol. Demonstrates knowledge and provides care based on age-specific or developmental milestones for infant, toddler, preschool, school age or adolescent according to protocol. Completes all required patient care documentation and reporting in accurate and timely manner within the electronic medical record. Responds appropriately in crisis situations or life threatening emergencies. Takes direction from the physician or pediatric nurse practitioner in the delivery on patient care. Assists with clerical duties as directed by the office manager. KNOWLEDGE, SKILLS AND ABILITIES Excellent oral and written communication skills EDUCATION AND EXPERIENCE Completion of a Medical Assistant Program or current and valid national certification as a Medical Assistant (NCMA) required CERTIFICATIONS/LICENSURE REQUIREMENTS Current and valid Basic Life Support (BLS) through the American Heart Association is required Current and valid Medical Assistant (AAMA) certification preferred Current and valid Medication Aide Registration with the Nebraska State Medication Aide Registry required, within 90 days of hire EOE/Vets/Disabled

Schedule: 8a-8p; rotating holidays and weekend shifts We re searching for a Receptionist who will facilitate the entry of visitors and guests to the department/patient care area and provide secretarial support to the department. Essential Functions Operates an efficient entrance point into the patient care area. Takes initiative to greet, escort, and meet needs of visitors/customers using positive, effective personal/professional communication skills. Consistently screens visitors per unit policy for Infectious disease and appropriateness of visitation. Answers telephones, routes calls to appropriate persons/area, and takes messages professionally, timely, and accurately, and arranges for appropriate phone coverage as needed. Obtains and assures patient/family references are readily available for display (i.e. brochures, on CMH services, video library, in parent waiting area, patient rooms, etc.) When away from the reception area, will ensure that visitors/customers can identify how to reach someone on the unit. Provides the unit with secretarial support. Maintains work area in a clean and orderly fashion to include working knowledge, preventive maintenance and minor repairs of area copy/fax machine in addition to other equipment/furniture/supplies as directed. Demonstrates ability to prioritize visitor/customer needs while maintaining secretarial responsibilities. Assists system/staff correspondence on the unit to include filing, copying requests, organizing educational materials, faxing, mail delivery, maintenance of unit materials, and admission/procedure packets. Distributes/organizes information/communication for the unit including phone lists, call schedules, initiates broadcast email to unit staff as requested, and ensures appropriate forms and supplies are stocked in the alcoves. Typed minutes, reports, and presentations are completed with attention to detail, accuracy, sentence structure, flow of content, and presentation style in the identified time frames. Assists the unit in staffing services (i.e., calling in staff, canceling shifts, and preparing staff assignment sheets and collating careplans for change of shift). Schedules classes, appointments, rooms i.e., NICU: NICU follow-up clinic appointments, circumcision, CPR classes; Med Surg: annual skills validation, special inservices; etc. Perform other duties assigned. Accepts assignments to float to other units utilizing appropriate resources, delegating when appropriate. Professionally supports the assigned unit. Accepts assignments to share/teach knowledge and provide support for unit staff to including serving as a preceptor for new receptionists and others to cover receptionist duties. Willingly seeks opportunities to help teammates during shift as needed. Accepts and completes other assigned tasks in a professional manner. Requires excellent verbal, written, and interpersonal skills. Knowledge and experience with computers/ word processing packages to include ability to analyze/edit Ability to operate basic office equipment (i.e. copier, printer, fax) Must be able to perform a variety of duties, often changing from one task to another, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritization skills Self directed, attentive to details Demonstrates abilities to maintain confidentiality EDUCATION AND EXPERIENCE Requires a High School Diploma or GED equivalent preferred or equivalent ability to read, write and follow oral and written directions Prefer experience with secretarial/ receptionist duties Prefer knowledge of medical terminology EOE/Vets/Disabled IND123

FT; 2:00pm - 10:30 pm, Rotating Weekend/Holiday; Sign-on bonus $10,000 (external candidates only) We re searching for a Medical Laboratory Scientist, performs patient laboratory testing, instrument calibration, maintenance troubleshooting, quality control testing, and equipment function verification in the areas of Hematology, Microscopy, Coagulation, Chemistry, Microbiology, Virology and Serology. Reports and interprets laboratory test results. Advises and consults with the Medical Staff, nursing staff, and laboratory staff. ESSENTIAL FUNCTIONS Performs laboratory tests on patient specimens in the areas of Hematology, Chemistry, Microscopy, Coagulation, Microbiology, Virology and Serology to assist in identifying medical disorders and to monitor ongoing patient therapy. Utilizes LIS for reporting patient results, documenting quality control and distribution of data. Checks instrument calibration and reagent reactivity by assaying quality control specimens to assure accurate patient test results. Evaluates results of patient testing, quality control and survey testing, takes appropriate action to prevent compromises in patient care. Participates throughout the calendar year in proficiency testing. Performs troubleshooting, function checks and maintenance procedures to keep equipment and instruments in proper working order. Maintains adequate inventory levels and stocking of supplies and reagents. Supports new staff in training as necessary. Prepares specimens to be sent to referral laboratories and reports test results as they are returned. Consults with physicians, nurses and other healthcare professionals concerning requested services and test results. Performs the duties of Charge Technologist as stated in the Policies and Procedures Manual when assigned. KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively both verbally and in writing. EDUCATION AND EXPERIENCE Bachelor s degree from an accredited college or university in Medical Laboratory Science or related science, which includes a one-year internship in an approved clinical laboratory required. CERTIFICATIONS/LICENSURE REQUIREMENTS Current and valid Medical Laboratory Scientist (MLS) or equivalent certification with the American Society of Clinical Pathology or other equivalent certifying agency required, within 6 months of hire. EOE/Vets/Disabled IND123

We re searching for a Senior Organizational Development Consultant to contribute to the achievement of the organization s strategic plan and desired business results via the identification, design, development, and implementation of Organization Development initiatives in areas such as leadership development, employee and physician engagement; talent and performance management, behavioral competencies, coaching, staff training and development, team development, organizational culture and change management. Maintains strong partnerships and collaborates with leaders and their teams to assist in successful completion of goals and objectives. ESSENTIAL FUNCTIONS Provides consultative support and developmental services to Children s Hospital & Medical Center leaders, staff, and physicians for strategic and operational goals related to leadership development; team performance; culture enhancement, change management, engagement, and other organization development practices and interventions. Collaborates with subject matter experts on instructional strategies and design for instructor led and online virtual learning; Designs, develops, delivers, and serves as subject matter expert for facilitating leadership and staff development programs including orientation, onboarding, change management, coaching, and competencies skill-building. Collaborates with internal and external leadership and subject matter experts to develop and deliver cost effective programs and services. Consults with and coaches executives and department and team leaders to diagnose and build more productive and engaged teams. Plans and conducts diagnostic team assessments. Facilitates team development and engagement processes and events. Researches and stays abreast of latest Organization Development, industry trends, tools, and techniques. KNOWLEDGE, SKILLS AND ABILITIES: Must have excellent knowledge of organization development theory and practices; including but not limited to group dynamics; change management; and culture. Must have strong analytical abilities and critical thinking skills, including a preferred knowledge of process improvement techniques and tools. Must be able to conduct all phases of a needs assessment including; planning; data gathering; and presenting findings and recommendations to key stakeholders. Knowledge of and ability to use assessment instruments related to change; teams; and individual development. Knowledge of talent management strategies including succession planning, leadership and staff curriculum development, high potential identification and development, talent reviews, competency models, etc. Mastery of educational technology; instructional design and development and techniques and adult learning principles for both face to face and virtual settings. Must be able to plan, manage and evaluate projects and programs. Must have strong group facilitation and presentation skills in both face to face and virtual settings. Must be knowledgeable about leadership development trends and issues. Must be able to work efficiently and independently majority of time as well as in a team setting. Must be able to use Microsoft Office products. EDUCATION AND EXPERIENCE: Bachelor s degree from an accredited college or university in Organization Development, Human Resources, Education, Instructional Design, Curriculum Development, Education Technology or related field required Master s degree from an accredited college or university in Organization Development, Human Resources, Education, Industrial/Organizational Psychology, Instructional Design, Curriculum Development, or Education Technology preferred. Minimum of 4 years experience in organization development or leadership development required including minimum of 2 years experience working with executive level leaders and experience in designing, developing, and implementing talent management tools required. Experience in Healthcare preferred. CERTIFICATIONS/LICENSURE REQUIREMENTS: SPHR, PHR, or CPLP certifications preferred. Certified in one or more assessment instruments (Hogan, DiSC, MBTI, Birkman, etc.) for individual and/or team development preferred. ICF Coaching Certification preferred. EOE/Vets/Disabled

**$1,500 REFERRAL BONUS** We re searching for a Patient Access Specialist who's responsible for greeting and checking in families and other customers in a professional manner consistently exceeding customer service expectations. Monitor, maintain, and verify all required patient information with consistency and accuracy. Work with clinical team to ensure a team based approach to care. Ensure accurate and consistent point of service collections. Ensure a positive interaction in each patient and family encounter. May be expected to work in either the clinic location and/or in the Centralized Scheduling Center. ESSENTIAL FUNCTIONS Registers new patients with complete and accurate demographics according to procedure. Checks patients in and out. Verifies all patient/family demographic information and enters accurately in the computer at each visit. May need to electronically verify address. Provides, collects and accurately documents all required patient paperwork according to procedure. Schedules patients accurately using the automated appointment system following office protocols. Maintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionist. Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information. Verifies patient s insurance eligibility and benefits using established automated process at each visit. Initiates the Children s Connect sign up process for all new or inactive patients at the beginning of each visit. Responds to Children s Connect appointment messaging within defined timeframes. Pulls patient s charts as needed, releases information as needed in accordance with organizational protocols. Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol. Collects co-pays and balances on past due accounts following organizational protocol. Posts payments collected directly into the computer. Completes end-of-day balancing and accurately prepares bank deposit. Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriate. Completes work queues daily to compile missing demographic and insurance information for billing purposes. Supports patient care quality initiatives as directed. Completes miscellaneous reports and letters as needed. Opens and distributes mail in a timely manner. Assembles patient packets as directed. Pulls and processes all fax transmittals as directed, scans patient reports as directed. Prepares and sends hospital charges as directed. Performs opening and closing duties as assigned by the office manager or designee. Assists in the orientation and training of new employees as requested. Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy. Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms KNOWLEDGE, SKILLS AND ABILITIES Excellent skills in communication, listening, customer service, organization Basic computer skills and knowledge of Microsoft operating environment Ability to read, write and perform arithmetic calculations Ability to operate basic office equipment: personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile Knowledge of billing and insurance programs Knowledge of patient appointment scheduling systems in a medical office EDUCATION AND EXPERIENCE High school diploma or GED equivalent required Minimum one year customer service experience required One year experience working in a health care or insurance setting preferred CERTIFICATIONS/LICENSURE REQUIREMENTS Basic Life Support Certification from the American Heart Association preferred within 6 months of hire date Based on departmental need bilingual may be required Based on position medical interpretation certificate may be required EOE/Vets/Disabled

We re searching for a Patient Access Specialist who's responsible for greeting and checking in families and other customers in a professional manner consistently exceeding customer service expectations. Monitor, maintain, and verify all required patient information with consistency and accuracy. Work with clinical team to ensure a team based approach to care. Ensure accurate and consistent point of service collections. Ensure a positive interaction in each patient and family encounter. May be expected to work in either the clinic location and/or in the Centralized Scheduling Center. ESSENTIAL FUNCTIONS Registers new patients with complete and accurate demographics according to procedure. Checks patients in and out. Verifies all patient/family demographic information and enters accurately in the computer at each visit. May need to electronically verify address. Provides, collects and accurately documents all required patient paperwork according to procedure. Schedules patients accurately using the automated appointment system following office protocols. Maintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionist. Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information. Verifies patient s insurance eligibility and benefits using established automated process at each visit. Initiates the Children s Connect sign up process for all new or inactive patients at the beginning of each visit. Responds to Children s Connect appointment messaging within defined timeframes. Pulls patient s charts as needed, releases information as needed in accordance with organizational protocols. Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol. Collects co-pays and balances on past due accounts following organizational protocol. Posts payments collected directly into the computer. Completes end-of-day balancing and accurately prepares bank deposit. Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriate. Completes work queues daily to compile missing demographic and insurance information for billing purposes. Supports patient care quality initiatives as directed. Completes miscellaneous reports and letters as needed. Opens and distributes mail in a timely manner. Assembles patient packets as directed. Pulls and processes all fax transmittals as directed, scans patient reports as directed. Prepares and sends hospital charges as directed. Performs opening and closing duties as assigned by the office manager or designee. Assists in the orientation and training of new employees as requested. Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy. Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms KNOWLEDGE, SKILLS AND ABILITIES Excellent skills in communication, listening, customer service, organization Basic computer skills and knowledge of Microsoft operating environment Ability to read, write and perform arithmetic calculations Ability to operate basic office equipment: personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile Knowledge of billing and insurance programs Knowledge of patient appointment scheduling systems in a medical office EDUCATION AND EXPERIENCE High school diploma or GED equivalent required Minimum one year customer service experience required One year experience working in a health care or insurance setting preferred CERTIFICATIONS/LICENSURE REQUIREMENTS Basic Life Support Certification from the American Heart Association preferred within 6 months of hire date Based on departmental need bilingual may be required Based on position medical interpretation certificate may be required EOE/Vets/Disabled

Just like the children we serve, Children's is growing quickly and hiring a Flex Registered Nurse (RN) for Children s Physicians Clinics. This role provides direct and indirect nursing care based on established patient care protocol and the nursing process. This position coordinates with coworkers to provide a team based approached to care. ESSENTIAL FUNCTIONS Performs treatments, procedures, and medication / immunization administration in a professional and compassionate manner according to Children s Physicians policy and procedures. Completes an accurate assessment of physical, mental, emotional, developmental and social conditions when interviewing all patients and families in the office and on the telephone. Coordinates the scheduling of diagnostic tests and procedures with the patient /family, other physicians/hospitals and insurance providers as determined by the needs of the patient. Coordinates, provides, and appropriately documents patient and family education. Demonstrates knowledge of and provides care based on age-specific or developmental milestones for infants, toddlers, preschool, school age, and adolescents according to Children s Physicians protocols Completes all required patient care documentation in an accurate and timely manner within the electronic medical record according to Children s Physicians policy and procedures. Responds appropriately in crisis situations or life threatening emergencies Directs other team members in the delivery of nursing care as determined by the needs of the office and the direction of the office manager or physicians. Demonstrates proficiency and use of critical thinking skills when performing phone triage. Fulfills expectation of complete and accurate phone documentation by utilizing EMR workflows as directed. Returns phone calls within determined response time ranges. Maintain up to date knowledge and compliance with laboratory standards and guidelines as directed. Promotes and encourages use of Children s Connect by communicating with parents via online portal whenever feasible. Takes ownership of quality metrics as a reflection of our commitment to continuously improving the quality of care for all patients. Works quality reports as directed, utilizing appropriate established workflows. Maintains clean and professional appearance of exam rooms at all times. Maintains supply and linen levels appropriately. Attends required meetings and educational sessions as directed. KNOWLEDGE, SKILLS AND ABILITIES Excellent skills in communication, listening, customer service, organization. Excellent clinical skills providing direct and indirect nursing care in an office setting. Intermediate to advanced computer skills. Ability to type, navigate an electronic system, and adapt to changes in workflows as they occur. EDUCATION AND EXPERIENCE: Graduate from an accredited school of nursing required Bachelor s degree from an accredited college or university in nursing preferred Previous pediatric nursing experience preferred Previous experience with EPIC preferred. CERTIFICATIONS/LICENSURE REQUIREMENTS: Current and valid Nebraska RN license/RN Compact license required. Current and valid Basic Life Support (BLS) through the American Heart Association is required. Current and valid Pediatric Emergency Assessment Recognition & Stabilization (PEARS) required within 6-months of hire, exceptions to this requirement are as follows: Incumbent holds another position within Children s where PALS is required, PALS will be required in lieu of PEARS. Incumbent holds active PALS, PALS will be accepted in lieu of PEARS until it expires, at which time PEARS will be required prior to the expiration of PALS. SPECIAL REQUIREMENTS: Bilingual (English-Spanish) may be required for some personnel. Non-Violent Intervention Training preferred, every 2 years EOE/Vets/Disabled