Heartland Family Service

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK Agency-wide professional responsibilities and very specific, highly developed skills are necessary. Highly developed interpersonal, problem solving, supervisory, time management and decision-making skills are required to be successful. The position requires a high degree of attention to detail. Ongoing training and supervision is required. Work Schedule: Monday through Friday, 8:30 a.m. - 5:00 p.m. Essential Duties and Responsibilities *Collaborates with and assists the Contract and Grant Coordinators in their efforts to secure new grants and manage existing grants including the preparation of annual grant budgets. *Prepares billings and reports for grants as assigned. *Verifies contracts and grants are billed according to terms. *Works closely with VP's, Program Directors and other program staff; assures that on all assigned grants that all reporting requirements and compliance regulations are met. *Reconciles Accounts Receivable to billings as assigned. *Reconciles bank statements as assigned. *Maintains accounting records for subsidiaries and related entities; assures that all reporting requirements and compliance regulations are met. *Assists in the preparation of financial statements for board, administration, and other entities, including journal entries, reconciliations, analysis, audit preparation, and other duties as identified. Act as a representative on various organizational teams or committees as needed. Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency. Cooperates and collaborates with program area staff, volunteers, and other Agency staff. *Is dependable and punctual regarding scheduling and attendance. Abides by all specific program and Agency procedures, policies and requirements. Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media. *Creates, maintains and shares as appropriate a dynamic self-care plan. *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts. *Essential functions of this job are to be performed on company physical work site. Performs other program related duties as assigned. *DENOTES ESSENTIAL JOB FUNCTIONS MINIMUM QUALIFICATIONS Bachelor's Degree in Accounting Five years' experience COMPETENCIES Adaptability - Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure. Organization Time Management : Determines the appropriate allocation of time. Task Management : Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines. Communication Skills -Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business. Customer Service - Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor. Team Player - Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals. Judgment - Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance. Proactive/Resourceful -Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK This Landlord Engagement Specialist will work as a part of the housing search team working in collaboration with housing programs. These programs provide financial assistance and support services to individuals and families who are experiencing homeless and residing in Douglas, Sarpy and Pottawattamie Counties. This position will work to recruit and retain landlords and property managers to work with the supportive housing programs. This position is also responsible for partnering closely with Housing Advocates to identify appropriate housing options for program participants. This position requires some on call hours outside the traditional schedule. Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., plus on-call hours. Essential Duties and Responsibilities *Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords *Facilitates a culture that encourages staff members to have a healthy view of landlords and their importance to our work. *Maintain regular contact with existing or previous landlords in order to keep eligibility information up to date and maintain positive working relationships *Maintain an updated database of all participating landlords and relevant property information and applicant eligibility criteria *Locate unit vacancies and maintain up to date database of available units on a daily basis, including ensuring that identified units meet the needs of program participants *Assist with matching units to participants who are searching for housing *Foster positive working relationships to increase retention of landlords through mediation, crisis resolution, utilization of mitigation funds and ongoing contact and collaboration. *Participate in ongoing quality improvement efforts, including administering landlord satisfaction surveys and compiling results *Participate in weekly team meetings to collaborate with the housing search team *Coordinate with PSH Case Managers to identity available units and landlords for new clients or existing clients seeking new housing, including maintaining weekly contact with staff and the PSH program coordinator and updating the client database. *Work with Housing Advocates and landlords to identify creative solutions to address housing needs of program participants *Process requests from staff and partner agencies for use of landlord mitigation funds. *Attend quarterly meetings with staff and partner agencies to review use of mitigation funds and landlord recruitment efforts. *Ensure required information is collected, entered into prescribed formats, and reported in a timely manner - as outlined by federal funding and internal reporting guidelines. Documentation includes, but is not limited to, documentation of all contacts and services. *Assist with conducting initial and annual inspections of housing units into which a program participant will be living as needed, including compliance with lead based paint requirements, fair market rent and rent reasonableness *Assist Housing Advocates and/or Case Managers as need with housing search as needed, including providing transportation, viewing units and assisting with the application/move-in processes *Work is completed in office space and community-based/non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed. *Travel is required, included use of personal vehicle. May be required to transport clients as deemed necessary (limited to housing search or other relevant appointments). Is able to work both independently, with little supervision, and as a part of a team. Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics. Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency. Abides by all specific program and Agency procedures, policies, and requirements. Cooperates and collaborates with program area staff, volunteers, and other Agency staff. Is dependable and punctual regarding scheduling and attendance Able to evaluate program services and make recommendations. Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media. Work outside traditional hours may be required while on call. Performs other program related duties as assigned. *DENOTES ESSENTIAL JOB FUNCTIONS MINIMUM QUALIFICATIONS Associates Degree & 1-2 years experience (property management or real estate) OR Bachelor's Degree & no experience Valid Drivers License and acceptable driving record COMPETENCIES Communication - Clearly conveying and receiving messages to meet the needs of all, expressing oneself effectively, understanding underlying issues and adapting communication for the situation. Teamwork - Working cooperatively and productively with others to achieve results by actively participating in the team and involving other team members. Problem Solving & Judgment - Ability to assess options and implications in order to identify a solution by breaking down problems, recognizing basic and multiple relationships and can develop complex plans and/or analyses. Adaptability - Personal willingness and ability to work in and adapt to change, valuing the need for adaptability, demonstrating adaptability through adapting approach and strategy. Client Focus - Understanding and meeting or exceeding client needs through responsive client service and contributing to positive outcomes for the client, meeting long term client needs. Innovation Using original and creative thinking to make improvements and/or develop and initiate new approaches for own job/area as well as the organization and does things new to the organization. Relationship Building - Developing and maintaining win/win relationships and partnerships through establishing formal working relationships. Service Facilitation - Creates networks to ensure required services are delivered effectively, providing information as required. Organizational Awareness & Commitment - Understands the structure and culture of the organization and supports the organization's values, principles and goals; demonstrating an understanding of the organization beyond own workgroup and can anticipate and meet organizational needs. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK Heartland Family Service provides a continuum of care for at-risk youth. We understand the importance of building rapport with this population and it is more likely that youth will participate in ongoing treatment if they have a positive working relationship with their therapist. Our agency offers continued mental health treatment by the same therapist despite level of care when deemed appropriate by the therapist, Clinical Supervisor, youth and youth's family. The levels of care would include detention-based and shelter crisis intervention/stabilization, mental health and substance use outpatient services and in-home therapy. Professionals at this level are experienced and able to work with a minimum amount of supervision. High production standards are especially required at this level. The therapist assigned to this program is expected to have a high level of skill in adolescent assessment, treatment and therapeutic family interventions, and to be familiar with evidence based practices as appropriate to this population. Training in supervision and management is encouraged. The therapist who is given duties at a lead therapist level is recognized for their clinical expertise. This is an opportunity to gain experience in clinical and program leadership. Lead Therapists may be assigned to tasks such as the following, depending on program needs: crisis availability for their location, documentation review and compliance, clinical program change projects, monitoring of program fidelity, QI reports, or other tasks. They may be assigned to provide orientation of new staff, licensure supervision, or supervision of interns. In programs with a small number of clinical staff, (usually, fewer than three) a Lead Therapist may be assigned to provide on site clinical supervision. Assignments may entail a wide knowledge base, decision-making, problem solving and the ability to be flexible with scheduling. The ability to work with a wide range of employees and clients is necessary for this position. The lead therapist must be detail oriented, organized and able to meet deadlines. Organized, constructive, and team oriented problem solving ability is critical. Work Schedule: Monday through Friday, 8:30 a.m to 5:00 p.m., may include one evening per week. Essential Duties and Responsibilities *Works with Mental Health (MH) team staff at Douglas County Youth Center (DCYC) to provide therapeutic services, optimizing accessibility to mental health services for youth. *Conducts a comprehensive intake assessment on all youth entering the facility. *Conducts individual suicide assessments and reassessments as necessary, provides subsequent recommendations to MH team members and DCYC staff. *Determines whether client needs mental health, substance abuse, and/or family therapy; determines needed level of care; refers to appropriate level of care. *Provides services including coping skills training, problem solving and stress management education through individual, group and family consultation. *Provides counseling to individuals and families in group or individual settings, monitors progress. *Handles cases involving adolescent and family issues of increasing complexity. *Provides consultation and training to DCYC staff including training, education on indicators to assist in early recognition of problem areas, assistance to staff in implementing transition plans for youth. *Assists MH team in monitoring and managing DCYC environment to maximize safety and prevent crisis situations. *Provides mental health crisis intervention as needed. *Refers to other Heartland Family Service programs and other community services, as necessary upon discharge; follows up with Case Manager to complete referral. *Is dependable and punctual regarding scheduling and attendance. *Provide program leadership in implementation of services provided by juvenile justice facilities. *Assist leadership, when necessary, to implement program changes to meet audit requirements. Meets clinical requirements of third party payers (authorizations, reviews, documentation) and provides information necessary for prompt and accurate billing. Maintains relationships with referral sources. Coordinates care when provided by multiple practitioners. Completes all case documentation for clinical and billing purposes. Maintains clinical record, meeting established standards of timeliness and completeness. Is prompt and accurate in completing all required reports, statistics and other requirements. Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency and DCYC. *Maintain an advanced clinical practice, meeting assigned productivity standard and meeting relevant documentation timelines in their own work. *Assist Program Director and Clinical Supervisor in implementing program changes to meet fidelity, contract, audit, or other requirements. Provide supervision of clinical interns and/or other assigned staff with licensure related supervision needs. As assigned, provide orientation to newly hired therapists Provide back up/crisis availability in assigned location. *As designated, review evaluations and other clinical documentation to ensure appropriateness and training progression. Cooperate and collaborate with program area staff, volunteers, and other Agency staff. Abide by all specific program and Agency procedures, policies and requirements. Creates, maintains and shares as appropriate a dynamic self-care plan. * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts. * Essential functions of this job is to be performed on company physical work site Perform other program related duties as assigned. *DENOTES ESSENTIAL JOB FUNCTIONS MINIMUM QUALIFICATIONS Master's Degree in Counseling or Social Work Three years or more experience with Child Welfare Services or Juvenile Services LMHP or LCSW required; LADC preferred. Valid drivers license/ acceptable driving record COMPETENCIES Non-Judgmental Self-care- Practices good self-care; maintains effective emotional regulation and manages stress. Integrity-An authentic and honest therapist plays a key role in the client's recovery. Often, a therapist will inadvertently become a role model for the client. That means the therapist should conduct their personal and professional lives with honesty and integrity. Critical thinking- A therapist needs to have the ability to see beyond the surface of the clients issues. Continuous learning- stay updated on the latest research and treatment plans to help clients in the best way possible. Active listening Organization and Time-Management Strategies-Responsible for keeping track of paperwork, fees for clients. Communication -Exhibits clear and concise verbal and written communications; communicates honestly and directly. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. SUMMARY DESCRIPTION OF WORK This position will provide administrative support to the various programs in Housing & Support Services, In-Home Services and Community Education, in addition to assisting the Office Manager with the administrative functions and processes of the office and providing back up to the front desk administrative assistant. The ability to work with a diverse population is necessary for this position. Very detail oriented, organized and able to meet deadlines is a necessity. Work Schedule: 9:30 a.m. to 1:30 p.m. (20 hours per week) Compensation: $12.97 to $16.87 Essential Duties and Responsibilities *Responsible for entering confidential client information in the MyEvolv system. Working with assigned staff to ensure all information is entered and up to date. *Coordinates information flow (mail, telephone calls, intra-agency requests) to appropriate person(s) as required. Processes closed client files and maintains client file documentation standards for storage. Assist with organizing donations, stocking supplies and assembling move-in kits as needed. *Establishes a positive, professional working relationship with community resources. *Completes necessary reports and collects data consistent with contract requirements. *Observes confidentiality of clients and their record. *Ensures that client databases are maintained per established procedures. Displays a courteous and caring attitude at all times to clientele, volunteers, and visitors of the Agency. Cooperates and collaborates with program area staff, volunteers and other Agency staff. *Maintains regular, prompt attendance at the office on a consistent and reliable basis. Abides by all specific program and Agency procedures, policies and requirements. Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media. *Creates, maintains and shares as appropriate a dynamic self-care plan. *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency's ongoing fundraising and friend-raising efforts. *Essential functions of this job are to be performed on company physical work site. Performs other program related duties as assigned. *Maintains system for ordering all supplies necessary for smooth operation of programs through Office Manager. Assigned special projects requested by Program Directors and perform other program related duties as assigned. *DENOTES ESSENTIAL JOB FUNCTION MINIMUM QUALIFICATIONS High School Diploma Two years' experience Experience in Microsoft Office Suite, Adobe Pro and Database Management COMPETENCIES Adaptability: Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure Organization Time Management : Determines the appropriate allocation of time. Task Management : Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines. Communication Skills: Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business. Customer Service: Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor. Team Player: Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals. Judgment: Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person(s) when necessary. Works effectively without constant and direct supervision or guidance. Proactive/Resourceful: Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs. AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT (Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.