Immanuel

Overview The overall purpose of this job is to provide support for both sales and administration for leadership and staff in a community. Sales responsibilities of this job include assembling sales packets, organizing marketing events, scheduling tours, answering questions from prospects and conducting community tours if/as the need arises. The role will provide equal amounts of time supporting both the operations of the community as well as the community Senior Living Consultant. This role reports to the Senior Living Consultant. Administrative responsibilities include providing clerical and administrative support to management, generating reports, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Front Desk Support (when needed) Answers and directs phone calls to appropriate parties or takes messages. Greets visitors, residents, guests, families, and vendors; provides assistance or defers as appropriate. Sales Support Answers sales calls and assists in light-discovery with prospects and families as needed. Assists prospects with information as determined by the Senior Living Consultant (SLC). Responsible in understanding and using Immanuel's DEI sales fundamentals to provide support. Responsible in assisting SLC in maintaining and keeping Customer Relationship Management (CRM) system current and accurate. Assembles sales and other promotional materials for sales process. Organizes and supports day-of activities for marketing events at direction of SLC. Manages marketing and promotional item inventory, coordinating with home office to maintain inventory levels. Conducts prospect/family and sales discussions tours when the SLC is unavailable. Answers prospect/family questions when SLC is unavailable. Office Support Completes administrative tasks for management and staff as needed. Serves as point-of-contact for questions and concerns from interested parties (as assigned). Drafts, copies and distributes documents (e.g. community calendars, resident memos, bulletin board notices) to appropriate audiences, as needed. Sorts and forwards mail, interoffice envelopes, and other business related items. Provides backup support when needs arise. Office Maintenance Maintains office equipment including arranging service calls, trouble shooting, and refilling paper, toner, etc. Maintains office supply inventory by ordering, distributing, and storing supplies. Special Projects Supports special projects as determined by SLC and Executive Director. Coordinates or assists with activities for employees or residents at the direction of Executive Director. Other Performs other duties as assigned or requested by supervisor and Executive Director. Qualifications Education- Associate's degree in marketing, communication, public relations, or a related field. Equivalent years of experience may be substituted for education requirement Experience- Two (2) years of direct administrative/secretarial or related experience is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Skills in all Microsoft Office suite offerings, including: Outlook, Word, Excel, Publisher, etc. Skills in database entry, ability to quickly learn CRM. Skills in editing documents for proper punctuation and spelling. Skills in providing excellent customer service. Skills in professional written and verbal communication. Ability to pay attention to detail . Ability to prioritize, multitask, and to be organized. Ability to remain flexible/adaptable as daily priorities change. Ability to work with all types of people in a professional and courteous manner. Ability to work with frequent interruptions. Ability to take initiative to follow through in completing task/projects as assigned.

Overview The overall purpose of this job is to provide customer service and administrative support for management and staff in a long term care community. The responsibilities of this job include providing clerical and administrative support to management, generating reports, keeping records, coordinating activities, supporting special projects, assisting with healthcare staffing, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Office Administration Completes administrative tasks for management and staff as needed . Uses computer to input information such as accounts payable/ receivable data. Generates and distributes documents (e.g., reports and letters) as needed. Sorts and forwards mail, interoffice notices, and other business related items. Completes daily census, One Hub and Admission paperwork. Documents admissions, discharges and hospitalizations in Point Click Care and notifies DHHS of monthly admits and discharges. Assists in managing resident's accounts. Schedules and coordinates varies meetings. Provides backup support when needs arise (e.g., assisting the Unit Secretary or Business Office Manager). Clinical Reimbursement Assists with transcribing and transmitting physician's orders. Maintains resident medical records under the supervision of a registered nurse. Understands the uses of medical terminology in order completion and record maintenance. As directed, documents vital signs, intake and output, allergies, and other resident information as defined on the resident medical record in a timely manner. Maintains appropriate stock and equipment inventories if needed and appropriately charges/credits for items used. Assists with the coordination of resident transfers. Assists in the transportation of residents for discharge and transfers as needed. Authorized to make entries in the medical record, consistent with and limited to the scope of the job duties and any applicable licensure. Office Maintenance Maintains office supply inventory by ordering, distributing, and storing supplies. Maintains a dependable and efficient workspace and surrounding office area. Special Projects Supports special projects as determined by community needs and Executive Director specifications. Coordinates or assists with activities for employees or residents at the direction of management. Staffing / Scheduling Aides with staffing responsibilities by ensuring staffing is in accordance with established standards, including management of call-ins and replacements, and time-off requests and approvals. Assists with new hire paperwork, employee key fobs and name tags. Collects and orders employee uniforms. Assists in tracking licensures and renewals. Creates and maintains daily staffing reports. Reports any inconsistencies or open job positions to the DON to ensure vacancies are filled timely. Ensure any staffing changes are in alignment with budgeted staffing plan. Consults with nursing departments to ensure their needs are fulfilled, before a staff crises arises. Other Performs other duties as assigned or requested. May perform receptionist duties as needed. Qualifications Education- High School Diploma/GED is required. Associate Degree or college level Administrative/Secretarial courses preferred. Experience- Two (2) years of direct administrative/secretarial or related experience is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Skills in Microsoft Outlook, word, Excel, and Publisher. Skills in editing documents for proper punctuation and spelling. Skills in providing excellent customer service. Skills in professional written and verbal communication. Ability to pay attention to detail . Ability to prioritize, multitask, and to be organized. Ability to remain flexible as daily priorities change. Ability to work with all types of people in a professional and courteous manner. Ability to work with frequent interruptions.

Overview The overall purpose of this job is to provide customer service to visitors and residents, and administrative support for management. The responsibilities of this job include welcoming visitors, answering phone calls, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Reception Answers and directs phone calls to appropriate parties or takes messages. Greets visitors, residents, guests, families, and vendors; provides assistance or defers as appropriate. Assists residents with transportation, guest rooms, etc. Office Administration Completes administrative tasks for management and staff as needed. Uses computer to input information such as accounts payable/receivable data. Enters records and accounting information such as dining charges. Generates and distributes documents (e.g., reports and letters) as needed. Sorts and forwards mail, interoffice notices, and other business related items. Provides backup support when needs arise (e.g., assisting the gift shop). Office Maintenance Maintains office equipment including arranging service calls, trouble shooting, and refilling paper, toner, etc. Maintains office supply inventory by ordering, distributing, and storing supplies. Schedules housekeeping services as needed. Special Projects Supports special projects, such as editing and inputting information into newsletters, printing and sending invitations or notices. Other Performs other duties as assigned or requested. Qualifications Education- High School Diploma/GED is required. Administrative/Secretarial Trade or Vocational Schooling is preferred. Experience- One (1) year of general administrative/secretarial or related experience is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Skills in Microsoft Outlook, Word, and Excel. Skills in editing documents for proper punctuation and spelling. Skills in providing excellent customer service. Skills in professional written and verbal communication. Ability to pay attention to detail. Ability to prioritize, multi-task, and organize work. Ability to remain flexible as daily priorities change. Ability to work with all types of people in a professional and courteous manner. Ability to maintain extreme confidentiality. Ability to work with frequent interruptions.

Overview The overall purpose of this job is to provide customer service and administrative support for management and staff in a community. The responsibilities of this job include providing clerical and administrative support to management, generating reports, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Office Administration Completes administrative tasks for management and staff as needed . Uses computer to input information such as accounts payable/ receivable data. Enters records and accounting information such as dining charges. Generates and distributes documents (e.g., reports and letters) as needed. Sorts and forwards mail, interoffice notices, and other business related items. Provides backup support when needs arise (e.g., assisting the gift shop). Office Maintenance Maintains office supply inventory by ordering, distributing, and storing supplies. Schedules housekeeping services as needed. Maintains a dependable and efficient workspace and surrounding office area. Special Projects Supports special projects as determined by community/center needs and Executive Director/Center specifications. Coordinates or assists with activities for employees or residents at the direction of management. Other Performs other duties as assigned or requested. May perform receptionist duties as needed. Qualifications Education- High School Diploma/GED is required. Associate Degree or college level Administrative/Secretarial courses preferred. Experience- Two (2) years of direct administrative/secretarial or related experience is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Skills in Microsoft Outlook, word, Excel, and Publisher. Skills in editing documents for proper punctuation and spelling. Skills in providing excellent customer service. Skills in professional written and verbal communication. Ability to pay attention to detail . Ability to prioritize, multitask, and to be organized. Ability to remain flexible as daily priorities change. Ability to work with all types of people in a professional and courteous manner. Ability to work with frequent interruptions.

Overview The overall purpose of this job is to oversee a larger community that has a continuum of care with three (3) or more of the following business lines: Independent Living, Assisted Living, Memory Support, Skilled-Nursing, Long Term Care and/or Pathways. The Executive Director ensures quality care and customer service are delivered as measured by levels of occupancy, resident satisfaction, employee satisfaction, and operating margin. The primary responsibilities of this job include overseeing the daily operations of the community, ensuring appropriate staff members are hired and trained, directing the marketing efforts to attain full occupancy, and to operate the community within budget. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities KEY RESPONSIBILITIES Key Areas Key Responsibilities and Duties of the Job Day-to-Day Operations Responsible for the day to day operation of the community/campus including maintaining a safe, healthy, clean and attractive environment. Provides written and verbal information to staff, residents, families and visitors to meet and/or exceed the expectations set by Immanuel. Ensures compliance with all applicable regulatory agencies and licensure requirements for assisted living facilities. Directs the coordination of services within the community/campus to meet and/or exceed the expectations for customer service. Maintains all necessary documentation, reports and other necessary records or paperwork as required Sales & Marketing Directs and coordinates the marketing efforts of the community to achieve designated occupancy goals including development and implementation of effective sales and marketing strategies to achieve the same. Consults with corporate sales and marketing staff to enhance strategies and obtain organizational perspective and support that includes marketing strategies, seasonal or needs based on marketing events, budgetary issues, development of marketing materials to maximize ability of attracting new leads, closing sales, and enhancing buyer value. Staff Management Ensures adequate staffing and proper hiring and training as well as on-going training, coaching, counseling and discipline in a timely manner to meet or exceed standards for performance expectations. Ensures compliance of regulated orientation, training and reporting is completed and recorded as required and according to Immanuel or Federal/State/Local regulations. Financial Develops, implements and manages annual budget according to Immanuel plan, maximizing resources within the constraints of the budget to meet operating ratios. Other Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree in Management, Health Sciences, or related field is required. Equivalent years of experience may be substituted for educational qualifications. Experience- Six (6) years of progressive job growth in managing a continuum-of- care, assisted living, or skilled care community for senior citizens is preferred. Three (3) years management experience preferably in a geriatric health care setting. Management experience in a community based long term care program preferred. Demonstrated experience associated with regulatory and legal requirements required. Equivalent years of education may be substituted for experience qualifications. Other Requirements Must be licensed and/or registered as an Assisted Living Facility Administrator Licensed as a Nursing Home Administrator through the State of Nebraska DHHS is preferred. Must have medical clearance for communicable diseases and up-to-date immunizations before having direct resident contact. Must have a valid driver's license, proof of insurance and have means of transportation. Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aid (FA). KSA- Knowledge Skills and Abilities- Knowledge of applicable regulations related to all facets of the continuum of care including Independent Living, Assisted Living, Memory Support, Long-term Care and Skilled Nursing. Knowledge and demonstrated competency in the management of healthcare programs for the elderly. Knowledge of physical, mental, and social needs of the frail elderly and their families. Skilled in establishing and maintaining effective working relationships with residents, staff members, co-workers, family members, and vendors. Knowledge of quality improvement and cost containment systems. Skilled in making decisions and leadership principles. Skilled in managing and supervising managerial and professional staff members. Ability to lead teams in effective operations and quality care. Knowledge of business management and finance principles. Knowledge of staffing processes and procedures. Skilled in critical thinking to solve problems for residents and staff members. Skilled in verbal and written communication to enhance clear understanding. Ability to listen effectively seeking first to understand, then to be understood. Ability to independently manage multiple projects in a fast paced environment. Ability to work as a self-directed, highly organized individual with the ability to meet required deadlines. Ability to effectively lead teams, especially those with individuals with diverse backgrounds and experiences. Proven experience and basic computer proficiency (internet, email, Microsoft Office) Ability to effectively and efficiently plan, prioritize and follow-up on delegated responsibilities. Ability to apply creative problem-solving skills to complex issues. Ability to foster collaborative working relationships.

Overview This is a great opportunity for someone who has started their career in HR and is ready to develop new skills and benefit from joining a team of HR professionals who would love to share their knowledge and experience! Ready for a growth opportunity?! Responsibilities Key Areas Key Responsibilities and Duties of the Job Human Resources Supports the onboarding process of new hires. Assists staff in policy implementation. Provide timely and pertinent customer service to all levels of employees. Aids in the understanding of benefit enrollment for newly eligible employees and assists with employee questions. Assists the Human Resources Business Partner(s) and the Organizational Development and Training director to develop, plan and facilitate training for staff. Supports and participates in evaluation and monitoring of training programs to support reporting and ensure training objectives are met. Assists with recruitment efforts depending on business needs. Develop, recommend and assist in coordinating activities, functions or programs designed to impact associate retention. Enhances job knowledge in all functional areas of HR by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations. Compliance Provides HR policy guidance and interpretation. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Ensure compliance of state and federal employment laws and regulations. Other Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree in Human Resources, Business Administration, or related field required. Equivalent years of experience may substitute for education requirement. Experience- Two (2) years of human resource generalist or related experience is required. Equivalent years of education may substitute for experience requirement. Other Requirements Reliable transportation meeting all state vehicle requirements is required as this position will require travel between locations. KSA- Knowledge Skills and Abilities- Excellent verbal and written communication skills. Excellent interpersonal and conflict resolution skills. Excellent organizational and time management skills. Strong analytical and problem-solving skills. Thorough knowledge of employment-related laws and regulations. Must be able to maintain confidentiality. Knowledge of and experience with varied human resource information systems. Proficient with Microsoft Office or related software. Must maintain the highest level of integrity and lead by example in all areas.

Overview Purpose of the Job: The overall purpose of this job is to ensure high-quality food is prepared, apportioned, and presented in an appealing manner to participants. The responsibilities of this job include all types of food preparation, including yet not limited to baking, grilling, stove-top and oven cooking; and cleaning the kitchen and dishes. The incumbent assists in any duty needed done in the kitchen area. Supports and lives out Immanuel's mission and CHRIST Promises. Responsibilities Requirements of the Job: Be medically cleared of all communicable diseases and have all immunizations up to date before engaging in direct participant care. Meet standardized competencies for the specific position description established by the PACE organization and approved by CMS before working independently. KEY RESPONSIBILITIES Key Areas Key Responsibilities and Duties of the Job Food Preparation Prepares nutritious and delicious food for participants. Apportions and presents food in an appealing manner. Cleans, cuts, and cooks meat, fish, and poultry. Bakes breads, rolls, and other pastries. Prepares food following recipes and special dietary restrictions.. Kitchen Assistance Cleans and inspects galley equipment and appliances. Cleans and sanitizes work areas including surfaces, towels, utensils, and dispensers. Maintains safety of work areas. Maintains stock in kitchen and food prep areas. Assists with food prep as needed. Follows all procedures and regulations as written by management. Other Performs other duties as assigned or requested. Qualifications QUALIFICATIONS Education- High School Diploma/GED is required. Culinary Trade or Vocational Schooling is preferred. Experience- One (1) year of culinary experience is required. Equivalent years of education may substitute for experience requirement. One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly population must be completed within the first six months of hire. Other Requirements- Food Handler certificate is preferred. Serve Safe certificate is preferred. Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA). KSA- Knowledge Skills and Abilities- Knowledge of the kitchen's ordering process. Knowledge of food handlers' regulations and responsibilities. Knowledge of sanitation requirements. Knowledge of State safety standards. Skills in using various kitchen utensils and cooking methods. Skills in safely handling food. Skills in cooking food to appropriate temperature, consistency, and texture. Ability to verbally communicate effectively. Ability to manage multiple tasks. Ability to read and write. Ability to follow recipes.

Overview Provides assistance to the Clinic Healthcare team in the day-to-day operations of the Immanuel Pathways Center. Provides support to the healthcare team in administrative responsibilities, coordinates or leads special projects, and acts as a point of contact for participants and staff. Assists the Medical Director and Clinic Manager in providing an experience that is exceptionally positive for participants and their families. Processes medical records and leads and fulfills objectives of special projects. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job 50% Administrative Support Answers telephone and routes calls to appropriate person in a professional and timely manner. Documents messages and ensures appropriate staff member receives message. Schedules clinic appointments with appropriate disciplines. May serve as a back-up for scheduling, coordinating and notifying responsible parties of contracted services. Contacts and reminds participants of internal appointments. Monitors and follows up on clinic task list in Mediture. Monitor and scan from clinic fax cue. Schedules and coordinates clinic assessments. Collaborate with the Medical Records Coordinator on contracted service documentation. Ensures all scheduled events for the day are completed on the schedule. Manages the Primary Care Providers assessment schedule for the 30/60/90 day visits to skilled nursing facilities and/or long-term care. May attend IDT morning meeting to scribe, organize and prepares the agenda as requested. In addition, may attend and scribe during Care Planning sessions or for Huddles. Monitors clinical and participant supply inventory and orders supplies as necessary. Ensures office machines such as the fax and copy machines are stocked with supplies. 30% Record keeping Scans clinical information for participant's health records. Prepares/obtains medical records and other information/ documentation pertinent to participant encounters and to support plan of care. 10% Communication Coordinates information to IDT, Healthcare Team and Information Systems. Demonstrates a professional attitude and approach with participants, families, and all others while ensuring confidentiality of participant and organizational information. Receives, prioritizes documents and responds to incoming calls as appropriate. Works with Clinic Nurse Supervisor to verify fulfilled procurements and contracted services. 5% Compliance Maintains compliance with established departmental and organizational policies, procedures and objectives. Follows all Immanuel Pathways policies and procedures and OSHA safety guidelines. Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by Immanuel Pathways-PACE and department. Maintains and promotes a professional attitude by providing safe and effective support and assistance to co-workers in the delivery of participant care. 5% Other Perform other duties as required or requested. Qualifications Education- Post high-school Associate Degree or Certification required, preferably in a healthcare related field. Equivalent years of experience may substitute for education requirement. Experience- Two (2) years in administrative job, preferably in the healthcare industry. Experience with the types of software used in the medical field. One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly population must be completed within the first six months of hire. Other Requirements- Must have medical clearance for communicable diseases and up-to-date immunizations before having participant contact. Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA). KSA Knowledge Skills Abilities - Knowledge of phone systems and phone etiquette. Skills in professionalism and communicating with a pleasant demeanor. Skills in professional written and verbal communication. Knowledge of general office procedures. Skills in operating office equipment. Ability to organize work effectively and manage time efficiently. Ability to multitask with frequent interruptions. Ability to work with all types of people in a professional and courteous manner. Ability to maintain extreme confidentiality. Ability to apply and adapt skills and knowledge acquired through training and development opportunities. Ability to chart via Electronic Health Records. Proven experience and basic computer proficiency (internet, email, Microsoft Office).

Overview What if everything you did actually mattered? It's what life is like every day for people who work at Immanuel. At our core, we are motivated to create extraordinary employee experiences and work with great people serving the greater good. The Immanuel HR Operations Team is a coalition of business partners and talent advisors that discover, hire, and retain the best talent that senior care has to offer! Immanuel is a senior care leader and a best place to work in the Omaha, Lincoln, and Des Moines areas. Our HR Business Partners are employee champions and change agents, aligning business objectives with an engaged workforce. Our days are spent in our communities and centers, working shoulder to shoulder with our staff, helping them navigate through issues they encounter in life and celebrating their successes. We provide coaching and consultation to our management teams, empowering them to build morale, develop their employees and increase engagement and retention. Benefits designed for work/life integration: Volunteer Time Off Parental Leave and Adoption Assistance Over $5200 annually for Career Education Assistance Helping Hands and Living The Mission programs our way of lending a hand to those we work alongside by donating PTO or funds Our core benefits are also incredible. Check them out at Responsibilities KEY RESPONSIBILITIES Key Areas Key Responsibilities and Duties of the Job HR Operational Support 60% Conducts and participates in regular meetings with respective business units. Consults with management, providing HR guidance when appropriate. Assists managers with and resolves complex employee relations issues. Provides performance management guidance to managers (e.g., coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase engagement and retention. Analyzes trends, metrics, business and employee needs in partnership with others to develop solutions, programs and develop policies and procedures. Assists staff in policy implementation. In collaboration with Total Rewards and the manager, offers guidance and input on business unit restructures, workforce planning and succession planning. Advises Organizational Development and Training Director of business unit development and training needs. Collaborates with Managers to identify individual coaching needs at all levels. Works with the Organizational Development and Training director to develop, plan and facilitate training for staff. Supports and participates in evaluation and monitoring of training programs to support reporting and ensure training objectives are met. Supports the onboarding process of new hires. Aids in the understanding of benefit enrollment for newly eligible employees and assists with employee questions. Coordinates and assists managers and employees with reasonable accommodation requests. Assists with recruitment efforts depending on business needs. Enhances job knowledge in all functional areas of HR by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations. Compliance 35% Provides HR policy guidance and interpretation. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Ensure compliance of state and federal employment laws and regulations. Educates managers in employment law compliance. Other 5% Performs other duties as assigned or requested. Qualifications Bachelor's degree required or related experience is required. Minimum of (4) years of HR Generalist experience is preferred. Excellent relationship-building, problem resolution and networking skills

Overview The overall purpose of this job is to make a favorable first impression when welcoming visitors, residents, participants, staff, and family members to a facility. The responsibilities of this job include greeting persons upon entry of a facility, answering phones, providing customer service information, setting appointments, and open and forwarding mail. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Reception Answers phone calls to provide information, direct calls to the appropriate party, or takes a message. Greets visitors, residents, participants, guests, family members, and vendors upon entry to a location. Sets appointments for staff upon request. Office Administration Receives, sorts, and distributes documents, copies, filings, mail, e-mails, and faxes on a daily basis. Enters and tracks data in computer system. Other Performs other duties as assigned or requested. Qualifications Education- High School Diploma/GED is required. Administrative/Secretarial Trade or Vocational Schooling is preferred. Experience- One (1) year of direct experience as a receptionist, customer service representative, or related position is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Knowledge of office procedures. Skills in operating Microsoft Word, Excel, and Outlook. Skills in professionalism and communicating with a pleasant demeanor. Ability to create a favorable first impression. Ability to provide excellent customer service. Ability to effectively communicate with all types of people. Ability to multitask and change focus as needed

Overview The overall purpose of this job is to make a favorable first impression when welcoming visitors, residents, participants, staff, and family members to a facility. The responsibilities of this job include greeting persons upon entry of a facility, answering phones, providing customer service information, setting appointments, and open and forwarding mail. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Reception Answers phone calls to provide information, direct calls to the appropriate party, or takes a message. Greets visitors, residents, participants, guests, family members, and vendors upon entry to a location. Sets appointments for staff upon request. Office Administration Receives, sorts, and distributes documents, copies, filings, mail, e-mails, and faxes on a daily basis. Enters and tracks data in computer system. Other Performs other duties as assigned or requested. Qualifications Education- High School Diploma/GED is required. Administrative/Secretarial Trade or Vocational Schooling is preferred. Experience- One (1) year of direct experience as a receptionist, customer service representative, or related position is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Knowledge of office procedures. Skills in operating Microsoft Word, Excel, and Outlook. Skills in professionalism and communicating with a pleasant demeanor. Ability to create a favorable first impression. Ability to provide excellent customer service. Ability to effectively communicate with all types of people. Ability to multitask and change focus as needed

Overview The overall purpose of this job is to provide customer service and administrative support for management and staff in a community. The responsibilities of this job include providing clerical and administrative support to management, generating reports, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Office Administration Completes administrative tasks for management and staff as needed . Uses computer to input information such as accounts payable/ receivable data. Enters records and accounting information such as dining charges. Generates and distributes documents (e.g., reports and letters) as needed. Sorts and forwards mail, interoffice notices, and other business related items. Provides backup support when needs arise (e.g., assisting the gift shop). Office Maintenance Maintains office supply inventory by ordering, distributing, and storing supplies. Schedules housekeeping services as needed. Maintains a dependable and efficient workspace and surrounding office area. Special Projects Supports special projects as determined by community/center needs and Executive Director/Center specifications. Coordinates or assists with activities for employees or residents at the direction of management. Other Performs other duties as assigned or requested. May perform receptionist duties as needed. Qualifications Education- High School Diploma/GED is required. Associate Degree or college level Administrative/Secretarial courses preferred. Experience- Two (2) years of direct administrative/secretarial or related experience is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Skills in Microsoft Outlook, word, Excel, and Publisher. Skills in editing documents for proper punctuation and spelling. Skills in providing excellent customer service. Skills in professional written and verbal communication. Ability to pay attention to detail . Ability to prioritize, multitask, and to be organized. Ability to remain flexible as daily priorities change. Ability to work with all types of people in a professional and courteous manner. Ability to work with frequent interruptions.

Overview The overall purpose of this job is to ensure resident satisfaction by providing exceptional hospitality to residents, potential residents and guests of the Community. The primary responsibilities of this job include proactively greeting and assisting residents, potential residents and guests while providing administrative support to the Community. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Customer Service Greets residents and guests entering the Community. Promotes Community amenities by providing residents with knowledge of dining venues, events, activities and other services. Makes reservations and/or registers residents and guests to attend. Communicates with residents and guests regarding questions or concerns and takes steps to resolve issues or refers them to the appropriate employee. Maintains knowledge and provides information to residents regarding available services and upcoming events in the city. Establishes and maintains ongoing contact with sources of information within the and outside of the Community. Makes dinner, theater and local recreation reservations for residents. May assist with the coordination of transportation services including assisting residents with services such as Uber, Lyft, etc. Administrative Support Assists with administrative tasks for management and staff as needed . Uses computer to input information. Enters records and accounting information. Answers incoming phone calls and directs inquiries to the appropriate staff. Generates and distributes documents (e.g., reports and letters) as needed. Sorts and forwards mail, interoffice notices, and other business related items and delivers packages. Supports special projects as determined by Community needs and the Executive Director's specifications. Other Performs other duties as assigned or requested. May perform Receptionist duties as needed. Qualifications Education- High School Diploma/GED is required. Associate Degree or college level Administrative and/or Hospitality courses preferred. Experience- Two (2) years of administrative/secretarial or related experience is required. Concierge experience in the hospitality industry preferred. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Skills in providing excellent customer service. Skills in anticipating the needs, feelings and capabilities of others. Skills in actively looking for ways to help others. Knowledge of the local area, service providers and events. Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Ability to work with all types of people in a professional and courteous manner. Ability to make independent decisions. Ability to prioritize, multitask, and to be organized. Ability to remain flexible as daily priorities change. Ability to communicate information and ideas in speaking so others will understand. Skills in managing one's own time and the time of others. Knowledge of phone systems and phone etiquette. Skills in Microsoft Outlook, word, Excel, and Publisher. Skills in editing documents for proper punctuation and spelling. Skills in professional written and verbal communication. Ability to pay attention to detail . Ability to work with frequent interruptions.

Overview Your welcoming smile and presence will be the first introduction to our amazing community of committed staff. We are looking for someone to work on Saturday and Sunday, daytime hours. You serve as the first point of contact and first impression for all who enter the Community. Responsible for recording daily resident occupancy and monitoring internal security systems during hours of operation. Provides support to the Community. Receives and directs all phone communication and assists with internal communication to staff, residents, families, and visitors as directed. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Approx. Time Requirement Key Responsibilities and Duties of the Job Greeting and Screening Guests S erves as the first contact and first impression for visitors, guests, residents and employees who are calling or seeking entry to the Community , exhibiting a high level of customer service. Performs security functions as required for visitors, such as; asking them to sign in, to explain reason for seeking entry, and to present appropriate credentials. Print Daily Census Reports from Point Click Care. Announces visitors to appropriate Community staff members and allows visitors to enter secured entrance(s). Answers general phone line for the Community, assisting callers and/or transferring them to respective departments. Ensures goods and resources are delivered to respective areas. Unlock front door and activate or inactivate all appropriate alarms. Submit work order requests as identified by Executive Director. Administrative Support Supports Executive Director by completing assigned tasks and responsibilities . Prepares documents and spreadsheets for Executive Director or other leaders as directed. Restocks printers and reception desk with appropriate supplies. Other Performs other duties as assigned or requested. Qualifications Education- High School Diploma/GED is required. Advanced schooling is preferred. Experience- Two (2) years of general and related experience in a receptionist, customer service or related job is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of receptionist work. Skilled in computer software, such Microsoft Outlook, Excel and Word. Skilled in use of multiple line phone systems to include transferring calls, voice mail, parking calls, picking up calls, etc. Ability to exhibit a high level of customer service. Ability to administer a friendly and effective way of screening visitors. Ability to deal professionally and diplomatically with people. Ability to react calmly and effectively in an emergency situation. Ability to be flexible and able to coordinate multiple tasks at once. Ability to handle information in a confidential manner at all times. Ability to chart via Electronic Health Records. Proven experience and basic computer proficiency (internet, email, Microsoft Office).

Overview The overall purpose of this job is to support the Chief Financial Officer and Corporate Controller in various company accounting activities including revenue, accounts payable administration including sales & use tax review, preparing and posting various journal entries to the general ledger, drafting of periodic financial projections and statements, completion of financial and operational analysis, treasury management fundamentals, and other related projects as assigned. The responsibilities of this job may also include periodic activities such as audit support, business line support, tax return preparation and internal audit functions. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities (Due to volume, there may be a distribution of duties between Accountants) Key Areas Key Responsibilities and Duties of the Job Journal Entries Assists with financial statements through journal entries and posting to the general ledger for multiple areas. Responsible for recurring journal entries across all entities including accrual based. Reviews journal reporting for accuracy. Revenue Responsibilities may include: Supports staff in reviewing and processing monthly charges and payments for Communities into accounting software. Provides back-up support for HUD and PACE business lines. Assists in the training of offsite staff on the billing process and accounting software. Maintains billing tables/rates in accounting software, including preparation and update of annual rate increases. Administration for Resident Funds tracking for Communities, including monthly reconciliation to the general ledger and preparation of any related journal entries. Audit and track all paperwork and funds associated with Resident move ins/out, including compliance with all contract guidelines. Balances and reconciles various bank accounts, resident and participant accounts, revenue tracking and reconciliation. Cash management, including verifying bank and general ledger balances to determine monies that can be transferred. Monthly transfer of funds. Reconciles payments submitted versus received. Tax Responsibilities may include: Processes Sales & Use tax for Immanuel entities including Foundations. Runs reports and analyzes data to complete monthly returns. Accounts Payable Responsibilities may include: Maintain vendor records in accounting software. Reconcile vendor statements to general ledger. Financial Reporting/Audits Assists in the preparation of periodic financial statements supported by the underlying accounting records of the organization. Assists with answering questions during mid-term and annual audits. Prepares work papers in preparation of audits. Other Reviews and approves invoices for capital projects, repairs & maintenance, and prepaid expenses. Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree in Accounting, Business, or a related field is required. Equivalent years of experience may substitute for education requirement. Experience- Two (2) years of finance and/or accounting or related experience is required. Experience in a non-profit environment is desirable. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of GAAP (Generally Accepted Accounting Principles). Strong working knowledge of Microsoft Excel. Skilled in research and analytical abilities. Ability to understand and learn a variety of software packages. Strong mathematical skills with attention to detail and accuracy. Ability to work collaboratively with individuals inside and outside the organization. Ability to assist in making decisions within ethical, moral, legal and accountability frameworks that contribute to the attainment of individual, team, department and organizations goals. Ability to use critical thinking skills to solve problems quickly, adding value beyond customer expectations. Excellent verbal and written communication skills to maintain working relationships with all levels within and outside the organization. Ability to resolve problems in a logical and professional manner. Ability to manage multiple priorities. Ability to work with tight deadlines and identify priorities in a fast-paced, highly visible environment, while maintaining attention to detail. Demonstrates functional expertise in areas of responsibility. Ability to implement, and measure goals that are linked to the department or organization.

Overview We are looking for an employee and culture champion who is passionate about providing extraordinary customer service that is in alignment with our business objectives. The overall purpose of this job is to provide consultative support to management in all areas related to our employees. The role assesses and anticipates human resources related needs and well challenge you to roll up your sleeves and get creative on how to approach resolution of those needs. Our job title outlines our main focus - to form partnerships, both internal and external, to help Immanuel find, hire, onboard, develop and retain exceptional staff who are committed to both those they serve and those they serve with. Responsibilities KEY RESPONSIBILITIES Key Areas Key Responsibilities and Duties of the Job HR Operational Support 60% Conducts and participates in regular meetings with respective business units. Consults with management, providing HR guidance when appropriate. Assists managers with and resolves complex employee relations issues. Provides performance management guidance to managers (e.g., coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase engagement and retention. Analyzes trends, metrics, business and employee needs in partnership with others to develop solutions, programs and develop policies and procedures. Assists staff in policy implementation. In collaboration with Total Rewards and the manager, offers guidance and input on business unit restructures, workforce planning and succession planning. Advises Organizational Development and Training Director of business unit development and training needs. Collaborates with Managers to identify individual coaching needs at all levels. Works with the Organizational Development and Training director to develop, plan and facilitate training for staff. Supports and participates in evaluation and monitoring of training programs to support reporting and ensure training objectives are met. Supports the onboarding process of new hires. Aids in the understanding of benefit enrollment for newly eligible employees and assists with employee questions. Coordinates and assists managers and employees with reasonable accommodation requests. Assists with recruitment efforts depending on business needs. Enhances job knowledge in all functional areas of HR by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations. Compliance 35% Provides HR policy guidance and interpretation. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Ensure compliance of state and federal employment laws and regulations. Educates managers in employment law compliance. Other 5% Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree required, with a concentration in Human Resources is preferred. Equivalent years of experience may substitute for education requirement. Experience- Four (4) years of employee relations or related experience is required. Equivalent years of education may substitute for experience requirement. Other Requirements Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification is preferred. Reliable transportation meeting all state vehicle requirements is required as this position will require travel between locations. KSA- Knowledge Skills and Abilities- Knowledge of multiple human resource disciplines including compensation practices, organizational diagnosis, employee relations, diversity, performance and performance management. Knowledge of federal and state employment laws. Skilled in business acumen. Skilled in effective and appropriate verbal/written communication. Skilled in identifying problems or issues, thinking of alternatives for solution, and being part of the solution. Skilled in facilitating group interaction processes. Skills in consulting, conflict management, and strong interpersonal and negotiation skills. Skills in relationship management. Skills in cultural awareness. Ability to develop strong, trusting relationships in order to gain support and achieve results. Flexibility and ability to interact with employees at all levels is critical . Ability to be sensitive to employee needs, business needs and corporate needs. Ability and willingness to provide assistance in a timely and professional manner. Must be self-directed and motivated. Ability to calmly and respectfully deal with disgruntled or irritated employees, managers and customers using emotional intelligence. Ability to exhibit high standard of ethics, accountability and responsibility. Ability to establish, implement, and measure goals that are linked to the department or organization. Ability to understand how one's decisions impact an individual or the organization.

Overview The overall purpose of this job is to oversee a Long-Term Care (LTC) and Skilled Nursing community ensuring quality care and customer service are delivered as measured by census levels, resident satisfaction, employee satisfaction, regulatory compliance, and operating margin. The primary responsibilities of this job include overseeing the daily operations of the community, ensuring appropriate staff members are hired and trained, directing the admission efforts to attain desired census, and to operate the community within budget. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Day-to-Day Operations Responsible for the day to day operation of the community/campus including maintaining a safe, healthy, clean and attractive environment. Provides written and verbal information to staff, residents, families and visitors to meet and/or exceed the expectations set by Immanuel. Ensures compliance with all applicable regulatory agencies and licensure requirements for long-term care and skilled nursing facilities. Directs the coordination of services within the community/campus to meet and/or exceed the expectations for customer service. Maintains all necessary documentation, reports and other necessary records or paperwork as required. Ensures deficiencies are at or below state benchmarks and that no substandard deficiencies exist. Maintains licensure and certification of the Care Community; ensures compliance with local, state and federal regulations; maintains administrator's license. Admission & Census Directs and coordinates the marketing efforts of the community to achieve designated census goals including development and implementation of effective sales and marketing strategies to achieve the same. Manage census and revenue development to include: Total occupancy including bed management and admission process. Medicare and managed care occupancy Rehabilitation management Consults with corporate marketing to evaluate needs and budgets for marketing materials and referral outreach. Staff Management Ensures adequate staffing and proper hiring and training as well as on-going training, coaching, counseling and discipline in a timely manner to meet or exceed standards for performance expectations. Ensures compliance of regulated orientation, training and reporting is completed and recorded as required and according to Immanuel or Federal/State/Local regulations. Exercise ethical and sound leadership decision, delegating responsibility to the appropriate staff in order to carry out the work of the community. Meet regularly with the health care team to assure care and treatment to produce the best possible outcomes. Financial Develops implements and manages annual budget according to Immanuel plan, maximizing resources within the constraints of the budget to meet operating ratios. Other Ensures expense and revenue management by actively managing labor hours, expenses and resident census mix. Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree in Management, Health Sciences, Gerontology, or related field is required. Equivalent years of experience may be substituted for educational qualifications. Experience- Five (5) years of progressive job growth in managing a continuum-of-care, long-term care senior living environment, or skilled care community is required. Demonstrated experience associated with regulatory and legal requirements required. Equivalent years of education may be substituted for experience qualifications. Other Requirements Active licensed Nebraska Nursing Home Administrator in good standing. Must have medical clearance for communicable diseases and up-to-date immunizations before having direct resident contact. Must have a valid driver's license, proof of insurance and have means of transportation. KSA- Knowledge Skills and Abilities- Knowledge of applicable regulations related to all facets of Long-Term Care and Skilled Nursing. Knowledge of physical, mental, spiritual, and social needs of the frail elderly or senior population and their families. Knowledge of business management and finance principles. Knowledge of staffing processes and procedures. Ability to lead teams in effective operations and quality care. Demonstrated skills and knowledge designing and executing strategy and goals to increase census. Skilled in identifying problems or issues, thinking of alternatives for solution, and determining the solution/making the decision. Skilled in organization, planning and follow through. Skilled in establishing and maintaining effective working relationships with residents, staff members, co-workers, family members, and vendors. Skilled in effective and appropriate oral and written communication. Ability to use a continuous improvement approach in daily business practices. Ability to implement quality practices in personal behavior and job/department outcomes. Ability to exhibit high standard of ethics, accountability and responsibility. Ability to listen effectively seeking first to understand, then to be understood. Ability to react calmly and effectively in an emergency situation. Ability to organize and effectively use time, resources, and talents. Ability to independently manage multiple projects in a fast paced environment. Ability to work as a self-directed, highly organized individual with the ability to meet required deadlines.

Overview The overall purpose of this job is to recruit the best and brightest employees to Immanuel. The responsibilities of this job include working closely with hiring managers to ensure that job descriptions are correct, that qualified candidates are presented to the managers, and that managers are trained and coached in utilizing effective interview techniques to make decisions about qualified candidates. The Talent Acquisition Specialist is responsible for driving applicant flow, brand awareness in the community and market area. This role is a brand ambassador of the organization. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job Recruitment Recruits internal and external candidates by: Conducts effective intake meetings with hiring managers to understand job details. Coordinating recruitment plans for each open position. Advertising external positions using current and new venues. Attending career fairs. Using networks and key referral source contacts to build a database of candidates. Providing career guidance to internal candidates. Promoting the referral bonus program. Acquainting recruitment firms of Immanuel's hiring needs. Maintains candidate records in applicant tracking system. Sourcing Develops a talent sourcing strategy for passive and active candidates utilizing progressing sourcing techniques such as job boards, advertising, database and internet searches, networking, referrals, and cold calling. Develops and leads campus recruiting and community outreach events and programs. Responsible for developing a strong pipeline of candidates for open positions. Anticipates organizational needs by ensuring ongoing strategic talent pipelines. Hiring Employees Implements the Hiring Process by: Pre-screening applicants to present qualified candidates to hiring managers. Working with hiring managers to deliver professional and legal interview techniques, develop interview guides, rate candidates, and assist them through the interview process. Ensuring effective hiring techniques and processes. Ensures consistency, efficiency and compliance with federal, state and local laws, including company policies. Coordinates on-boarding of new hires with HR support staff. Manager Training & Education Provides training to new managers on the hiring process. Educates managers in employment law compliance. Trains managers on the latest trends within the talent acquisition space. Other Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree in Human Resources is required. Equivalent years of experience may substitute for education requirement. Experience- Three (3) years of recruiting and/or talent management is required. Equivalent years of education may substitute for experience requirement. Other Requirements- Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification is preferred. KSA- Knowledge Skills and Abilities- Knowledge of full life cycle recruiting process. Knowledge of federal and state employment laws. Skills in attention to detail and accuracy. Skilled in effective and appropriate verbal/written communication. Skills in organizing information and work, dealing with frequent change, and managing competing demands. Skills in Microsoft Office and programs such as applicant tracking and job posting. Ability to problem solve by identifying and resolving them in a timely manner. Ability to maintain confidentiality. Ability to build and maintain relationships. Knowledge of HRIS systems. Ability and willingness to provide assistance in a timely and professional manner. Must be self-directed and motivated. Ability to exhibit high standard of ethics, accountability and responsibility. Ability to establish, implement, and measure goals that are linked to the department or organization. Ability to negotiate compensation packages.

Overview Provides assistance to the Clinic Healthcare team in the day-to-day operations of the Immanuel Pathways Center. Provides support to the healthcare team in administrative responsibilities, coordinates or leads special projects, and acts as a point of contact for participants and staff. Assists the Medical Director and Clinic Manager in providing an experience that is exceptionally positive for participants and their families. Processes medical records and leads and fulfills objectives of special projects. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities Key Areas Key Responsibilities and Duties of the Job 50% Administrative Support Answers telephone and routes calls to appropriate person in a professional and timely manner. Documents messages and ensures appropriate staff member receives message. Schedules clinic appointments with appropriate disciplines. May serve as a back-up for scheduling, coordinating and notifying responsible parties of contracted services. Contacts and reminds participants of internal appointments. Monitors and follows up on clinic task list in Mediture. Monitor and scan from clinic fax cue. Schedules and coordinates clinic assessments. Collaborate with the Medical Records Coordinator on contracted service documentation. Ensures all scheduled events for the day are completed on the schedule. Manages the Primary Care Providers assessment schedule for the 30/60/90 day visits to skilled nursing facilities and/or long-term care. May attend IDT morning meeting to scribe, organize and prepares the agenda as requested. In addition, may attend and scribe during Care Planning sessions or for Huddles. Monitors clinical and participant supply inventory and orders supplies as necessary. Ensures office machines such as the fax and copy machines are stocked with supplies. 30% Record keeping Scans clinical information for participant's health records. Prepares/obtains medical records and other information/ documentation pertinent to participant encounters and to support plan of care. 10% Communication Coordinates information to IDT, Healthcare Team and Information Systems. Demonstrates a professional attitude and approach with participants, families, and all others while ensuring confidentiality of participant and organizational information. Receives, prioritizes documents and responds to incoming calls as appropriate. Works with Clinic Nurse Supervisor to verify fulfilled procurements and contracted services. 5% Compliance Maintains compliance with established departmental and organizational policies, procedures and objectives. Follows all Immanuel Pathways policies and procedures and OSHA safety guidelines. Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by Immanuel Pathways-PACE and department. Maintains and promotes a professional attitude by providing safe and effective support and assistance to co-workers in the delivery of participant care. 5% Other Perform other duties as required or requested. Qualifications Education- Post high-school Associate Degree or Certification required, preferably in a healthcare related field. Equivalent years of experience may substitute for education requirement. Experience- Two (2) years in administrative job, preferably in the healthcare industry. Experience with the types of software used in the medical field. One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly population must be completed within the first six months of hire. Other Requirements- Must have medical clearance for communicable diseases and up-to-date immunizations before having participant contact. Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA). KSA Knowledge Skills Abilities - Knowledge of phone systems and phone etiquette. Skills in professionalism and communicating with a pleasant demeanor. Skills in professional written and verbal communication. Knowledge of general office procedures. Skills in operating office equipment. Ability to organize work effectively and manage time efficiently. Ability to multitask with frequent interruptions. Ability to work with all types of people in a professional and courteous manner. Ability to maintain extreme confidentiality. Ability to apply and adapt skills and knowledge acquired through training and development opportunities. Ability to chart via Electronic Health Records. Proven experience and basic computer proficiency (internet, email, Microsoft Office).

Overview The overall purpose of this job is to provide customer service and administrative support for management and staff in a community. The responsibilities of this job include providing clerical and administrative support to management, generating reports, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities KEY RESPONSIBILITIES Key Areas Key Responsibilities and Duties of the Job Reception Answers and directs phone calls to appropriate parties or takes messages. Greets visitors, residents, guests, families, and vendors; provides assistance or defers as appropriate. Accounting Support Processes monthly billings and completes transfer of bank deposits. Works with accounting department to solve problems. Office Support Completes administrative tasks for management and staff as needed. Serves as point-of-contact for questions and concerns from residents, family members, and staff questions. Drafts, copies and distributes documents (e.g. community calendars, resident memos, bulletin board notices) to appropriate audiences, as needed. Sorts and forwards mail, interoffice envelopes, and other business related items. Provides backup support when needs arise (e.g. commodities, community tours) Office Maintenance Maintains office equipment including arranging service calls, trouble shooting, and refilling paper, toner, etc. Maintains office supply inventory by ordering, distributing, and storing supplies. Special Projects Supports special projects as determined by community and Executive Director specifications. Coordinates or assists with activities for employees or residents at the direction of management. Other Performs other duties as assigned or requested. Qualifications QUALIFICATIONS Education- High School Diploma/GED is required. Associate Degree or college level Administrative/Secretarial courses preferred. Experience- Two (2) years of direct administrative/secretarial or related experience is required. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of phone systems and phone etiquette. Skills in Microsoft Outlook, word, Excel, and Publisher. Skills in editing documents for proper punctuation and spelling. Skills in providing excellent customer service. Skills in professional written and verbal communication. Ability to pay attention to detail . Ability to prioritize, multitask, and to be organized. Ability to remain flexible as daily priorities change. Ability to work with all types of people in a professional and courteous manner. Ability to work with frequent interruptions.