VCU Health

Remote role preferably within commuting distance of Richmond City VA, with other viable states including AL, AR, FL, GA, KS, KY, MD, MI, MO, NC, OH, SC, TN, TX, VA, WV. This is an exciting opportunity for a motivated, proactive, detail-oriented professional with solid experience in IT Configuration Management Systems (CMS/CMDB), ready to take ownership and drive maturity across all aspects of the CMDB. Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of the Information Technology Infrastructure Library (ITIL) Configuration Management in ServiceNow, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and documentation of the IT department's standards. They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM) process lifecycles, applying expertise with a broad knowledge of ITIL disciplines and methodologies, leading, supporting and/or coordinating business and department projects, to develop new, or enhance existing services, lifecycles, processes, procedures and standards. This role is essential in maintaining a reliable source of truth for IT services and their relationships, supporting all IT Service Management processes, and enabling informed decision-making. 1. 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles. 2. Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. 3. Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM. 4. Experience with dashboards, reporting, trend analysis and metrics. 5. Experience in large IT environments, with a technical background or previous Healthcare experience advantageous. 6. ITIL v3/v4 Foundation or higher. Essential Job Statements Configuration Management : Define, manage and govern the IT C onfiguration Management System (C MS ) , CMDB, and CSDM ITIL Configuration Management (CM) process lifecycle s in ServiceNow, ensuring architectural alignment through best-practice service design, governance, strategy, roadmaps, development, testing, training, reporting, metrics, and C ontinual Service I mprovement. Operational Support: Facilitate and deliver day-to-day work queues for Configuration Management (CM) updates, roadmaps, and projects . Project Management : Develop and l e a d medium> sized customer or partner engagements and d eliveries , for new or existing processes, services or solutions through to completion with limited guidance or supervision. Team Support: Manage CM development , CM upgrade activities, and the review of new IT services, ensuring compliance. Process: D efin e , document, and maintain a Configuration Management Plan (CMP) and associated CM policies , process es , procedures and standards , f acilitat ing audits and track ing compliance . Metrics & Reporting : Define dashboards and report s, presenting metrics and insights related to process quality, efficiency, and effectiveness. Ensure responsibility and visible commitment of diversity equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health. Patient Populatio n : N/A Employment Qualifications Required Education: Associate 's degree in I nformation Technology , Business , or related; or, equivalent combination of related education and experience. Preferred Education: Bachelo r's degree in IT or relevant higher-level education Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: ITIL v3/v4 Foundation or higher. ServiceNow certifications. CMDB/Asset Management certifications. SDLC, Project, BA, Process & Change Methodologies. Minimum Qualifications Years and Type of Required Experience: 3 + years of experience in C onfiguration Management System s (CMS) and CMDB ITIL Configuration Management process lifecycle s or an equivalent combination of related education and experience. Experience in IT Service Management (ITSM) and ITIL, including business process analysis, design, implementation, support, training and Continual Service Improvement. Experience in ServiceNow or similar ITSM system , with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. E xperience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM. Experience with dashboards, reporting, trend analysis and metrics . Developed and lead medium> sized customer or partner engagements and d eliveries , for new or existing processes, services, or solutions. Experience in large IT environments , with a technical background or Healthcare experience advantageous . Other Knowledge, Skills and Abilities Required: Mentors the organization on Configuration Management concepts, policies, procedures and standards. Experience in adult education theories, concepts, and delivery techniques for product and process training. Other Knowledge, Skills and Abilities Preferred: 4 + years of relevant experience. Experience with SDLC, Agile and other delivery methodologies. Working knowledge of SCCM, SCOM, Okta, Epic and Workday advantageous. Combination of education and experience in lieu of a degree. Working Conditions: Periods of high stress and fluctuating workloads may occur . General office environment . Required to car travel to off-site locations, occasionally in adverse weather conditions . May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Stoop, Kneel, Squat, Crawling Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - far, Acuity - near Hazards: Depth perception Mental/Sensory - Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

The Manager of End-User Computing Services (EUC) is responsible for maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing. This job will maintain and improve the staffing, infrastructure, vendor relationship management for the organization. This job provides leadership and direction for the planning and management of all end-user technology platforms. This job also partners with various functional teams across the organization and IT departments to support the strategic vision and mission. Experience REQUIRED: Five (5) years experience in relevant IT field and three years of leadership experience. Experience PREFERRED: Ten (10) years' experience in relevant IT field and five years of leadership experience. Education/training REQUIRED: Bachelor's Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience. Education/training PREFERRED: Master's Degree in Computer Science, Information Systems, Business, or related field from an accredited program. Related certification preferred Independent action(s) required: Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness. Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances. Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture. Works well under pressure and manage several responsibilities with ease and composure. Advanced interpersonal, written and oral communication skills. Solid leadership skills. Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs. Activities: Prolonged standing, Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

$20,000 sign-on bonus for offers accepted from December 1, 2025 through February 28, 2026. Terms and conditions apply The Real Estate Planning Project Manager, Senior, in a healthcare setting is responsible for overseeing the strategic planning, development, and execution of real estate and facility projects. This role ensures that healthcare facilities are designed, constructed, and maintained to support clinical operations, regulatory compliance, and long-term organizational goals. Essential Job Statements Strategic Planning & Development Collaborate with real estate team and senior leadership to align real estate strategies with healthcare delivery goals. Conduct feasibility studies, site selection, schematic design, design development, construction document/administration and space utilization analysis. Participate in the development of facility master plans as required Project Management Lead capital projects from concept through completion, including renovations, expansions, and new construction. Lead the development of the request for bids and/or request for proposal scope of projects in coordination with supply chain Oversee project scope, budget, timeline, and quality standards. Establish clear expectations of other team members by documenting roles and responsibilities timelines, standards for quality, and measures of success. Interface with senior management on all aspects of construction planning when required . Select and negotiate with supply chain and legal appropriate contracts for architectural and engineering services Manage project scope, budget, timeline, and quality standards. Leads design meetings with architects, engineers, contractors, and internal stakeholders Coordinate completed design projects for handoff to construction teams Manage project to ensure the scope is within the parameters established to meet budget and timeline Document information for design meetings and information/communication records for the real estate portfolio. Ensure smooth handoff of complete designs to construction teams. Regulatory Compliance & Risk Management Ensure all projects comply with healthcare regulations (e.g., Joint Commission, OSHA, ADA, CMS, FGI,). Oversee environmental and safety risk assessments. Ensure all processes and policies are followed to include significant transaction processes required by the Board of Directors. Identify potential issues and implement mitigation strategies to keep projects on track. Financial Oversight Prepare and manager project budget and forecasts. Create workday and strata documents to support the project Evaluate cost-saving opportunities and return on investment. Develop SBAR for justification of project overruns Maintain accurate schedules and forecasts in e-Builder and Smartsheet. Stakeholder Communication Serve as the liaison between clinical departments, administration, and external vendors. Provide regular updates to executive leadership and board members. Patient Populatio n: N/A Employment Qualifications Required Education: Bachelor's degree in Project Management , Facilities Management, Engineering, Architecture, or a related field. Preferred Education: A Master's degree in Project Management , Facilities Management, Engineering, Architecture, or a related field. Licensing/ Certification Licensure/Certification Required: PMP certification, Lean, Six Sigma Green Belt or Black Belt certification Licensure/Certification Preferred: N/A Minimum Qualifications Years and Type of Required Experience: Years and Type of Required Experience : 8+ years of experience in facility management, construction, or project management on health care projects . Other Knowledge, Skills and Abilities Required: Proficiency in standard Microsoft desktop software including MS Projects, AutoCAD or Revit, e-Builder. Strong organizational, communication, and leadership skills. Deep understanding of healthcare facility requirements, including infection control, patient flow, and medical equipment integration. Strong leadership and interpersonal skills to manage diverse teams and communicate with senior stakeholders. Other Knowledge, Skills and Abilities Preferred: Ability to juggle multiple goals and deadlines in the context of the big picture. Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups. Excellent written, interpersonal and oral communication skills. Proven analytical and problem-solving abilities. Combination of education and experience in lieu of a degree. Working Conditions: Periods of high stress and fluctuating workloads may occur . Required to car travel to off-site locations, occasionally in adverse weather conditions . Required to car travel to off-site locations, occasionally in adverse weather conditions . May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Stoop, Kneel , Squat Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements Hazards: Exposure to dust/fumes Mental/Sensory - Emotional Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

$20,000 sign on bonus for offers accepted from December 1, 2025 through February 28, 2026. Terms and conditions apply The Senior Construction Project Manager plans, organizes, implements and completes Capital construction projects in accordance with Owner requirements. The Senior Construction Project Manager plans and organizes the work of multiple entities including internal and external customers as well as architects and engineers. Implementation of the Design Package includes working with Purchasing and Finance to fund and bid the work. The Senior Construction Project Manager implements the Scope of Work including interacting closely with Code officials, multiple contractors, in-house inspectors, special inspectors, end users and other intra-agency entities (Security, IT ), and move-in/occupancy. This position is responsible for the overall success of the project as measured by adherence to the scope of work, the budget and schedule, and the satisfaction of the end users. This role is also responsible for managing the execution of contracts to ensure that their costs remain within budget, and driving the schedule of the project. Essential Job Statements Establishes, monitors and controls construction budgets, project costs and initiates requests for additional funding as required. Leads project execution, including coordination and communication with key stakeholders and senior leaders. Demonstrates flexibility in managing multiple priorities and independently manages resources to meet needs. Maintains proposed schedules of construction and holds consultants accountable to schedules. Coordinates user activities with pending construction work to minimize the disruption due to construction. Makes necessary provisions to ensure seamless transition from Design to Construction. Exercises discretion and independent judgment in utilizing authority to issue "stop work" orders when an infection prevention, safety, or other significant error has been observed. Reviews working drawings and specifications to assure constructability, code compliance, and cost and schedule constraints. Monitors and manages project budgets (including change orders), schedules move-in occupancy, post occupancy evaluations. Drives the projects to completion by closely monitoring and directing all contractors as needed to meet project goals. Assist with the education and training of other team members on new processes, medical equipment planning, policies, and procedures and functions as a role model to other team members. Patient Population: N/A Employment Qualifications Required Education: Bachelor degree in Architecture, Engineering, Construction Management, Business, Project Management, Healthcare Administration or a directly related field Preferred Education: Master degree in a directly related field is highly desirable Licensing/ Certification Licensure/Certification Required: RA, PE, CCM, PMP, CHC or CHFM Licensure/Certification Preferred: N/A Minimum Qualifications Years and Type of Required Experience: 10 years of healthcare and/or institutional construction project management including large, complex, and fast track projects, including those with special funding arrangements is required. In-depth working knowledge of principles and practices of architecture, engineering, cost management (estimating, budgeting, monitoring), design, construction and project management pertaining to the healthcare built environment. Must possess superior written and oral communication skills and be able to interact effectively within a broad category of individuals. Ability to effectively lead or follow (and the judgment to know when to do which) project teams through the complete programming-design-bidding-contracting-construction-occupancy-closeout process. Must be able to operate independently with little direct supervision and assume the role as the Owner's Representative and effectively apply the above knowledge, skills and behaviors. Experience PREFERRED: Professional certification in one's field (AIA, NSPE, CMAA, PMI, AHA ) is also preferred. Other Knowledge, Skills and Abilities Required: N/A Cultural Responsiveness: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Other Knowledge, Skills and Abilities Preferred: N/A Working Conditions: General office environment. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to high noise levels and bright lights. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Climbing, Balance, Bending Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Hear alarms/telephone/tape recorder, Reach above shoulder Hazards: Exposure to moving mechanical parts, Exposure to potential electrical shock, Exposure to high pitched noises Mental/Sensory - Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.