Augusta University

Vice President, Communications & Marketing Job ID: 291289 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: Job Summary Reporting to the Executive Vice President for Strategic Effectiveness and Chief of Staff, the Vice President of Communications and Marketing at Augusta University serves as the strategic leader responsible for shaping and executing a comprehensive communications and marketing vision that advances the universitys mission and brand. This role oversees internal and external communications, media relations, crisis communication, and marketing initiatives across digital and traditional platforms. The VP fosters collaborative partnerships with university leadership and stakeholders, ensures alignment with institutional goals, and drives engagement through integrated messaging strategies. With a focus on team development, strategic messaging, and mission-aligned outreach, the position plays a critical role in enhancing visibility, trust, and community within and beyond the university. The Vice President will strive to develop communications and marketing programs that illustrate AUs competitive advantages and position AU to reach its vision to be a top-tier university that is a destination of choice for education, health care, discovery, creativity, and innovation. Responsibilities Brand Management & Communications Strategy Lead the development and execution of an integrated communications and marketing strategy that aligns divisions and units to build and protect the Augusta University brand and enhance outreach and engagement through earned, owned, and paid media. Assure that our marketing strategy and tactics are tightly integrated with internal communications, student recruitment, and media relations strategies and that they support the business objectives of AU and its affiliates. Internal Communications Develop and implement a proactive internal communications program. Ensure it is sustained and substantive. Monitor campus issues regularly. Promote transparency and share timely information with students, faculty, staff, and support personnel, using all appropriate formats'web, electronic, and other media. Foster a sense of shared purpose, strengthen shared governance, and build community. Guide internal stakeholders through transitions with clear, empathetic, and transparent communication. Build trust, reduce uncertainty, and support a unified institutional culture. Team Development Recruit, develop, and retain highly motivated, talented team members who thrive in a fast-paced environment. Coach team to execute their communications, marketing, digital plans, and strategies to effectively represent the messaging maps, amplifying Augusta University's competitive advantages and increasing stakeholder engagement. Provide oversight, development, training, and constructive feedback to communicators assigned to the academic colleges and other divisions across campus. Assessment, Evaluation, and Stewardship Evaluate the effectiveness of communications and marketing efforts across the university to ensure that planned objectives and metrics are attained. Routinely monitor vendor performance to ensure that contracted deliverables are obtained. Vigilantly measure performance and results to optimize return on the university's investment. Collaborative Partnerships Form productive, collaborative partnerships with university leaders to develop and execute communications and marketing strategies and plans to advance the mission of Augusta University. Partner with senior leadership to ensure editorial and brand standards are reflected in all messaging on behalf of AU. Foster collaborative working relationships with University System of Georgia staff and AU administrators, faculty, staff, students, and community stakeholders. Serve on the Enrollment Planning Council, the Administrative Cabinet, and the President's Cabinet. Crisis Communication Develop and implement crisis communications and continuity of operations plans. Collaborate with Critical Events Preparedness and Response (CEPaR) to ensure that we are prepared to respond to critical events. Develop and maintain drafts of messaging for likely and emerging scenarios Required Qualifications Bachelors degree with a major in marketing, communications, public relations, journalism, business administration or a related field is required. At least seven years of experience in marketing and/or communications in one or more of the following settings: higher education, research, government, business and/or industry, is required. At least five years of management experience (e.g., staff development, budgeting, is required, as is experience in one or more of these areas: marketing, public relations, media relations, news and information, video production, photography, publications or communications. The ideal candidate will bring strategic vision and hands-on experience managing comprehensive communications programs, including media relations and marketing initiatives that advance organizational goals; be a communications leader with proven expertise in writing and editing across print and digital media; have the ability to develop and implement strategic communications and research-based marketing plans; and demonstrate expertise in making presentations and negotiating with the media. Preferred Qualifications A masters degree and/or a professional certification in marketing or public relations is preferred. Shift/Salary/Benefits Shift: Days/M-F (work outside of normal business hours will likely be required of an employee in an exempt level position) The intended work commitment or full-time equivalent (FTE) for this position is 1.0 and considered full-time. Salary and compensation is commensurate with education, experience, and achievements. The salary is subject to availability of funds. Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University Our Health Sciences Campus: th Street, Augusta, GA 30912 Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive patient, student, employee, financial, business, etc. information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups . click apply for full job details

Associate Dean for Research - School of Computer and Cyber Sciences Job ID: 267391 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: Job Summary Augusta University's School of Computer and Cyber Sciences is seeking a dynamic academic leader to serve as the Associate Dean for Research. This position reports directly to the Dean of the School of Computer and Cyber Sciences and is a key member of the academic leadership team. The Associate Dean for Research is responsible for providing visionary leadership in building the Schools research momentum, sustaining and developing current graduate programs in alignment with the institutions mission statement and strategic plan. As a member of the Deans leadership team, the Associate Dean will be acquainted with all aspects of the Schools growth and will represent and advocate all issues of research and graduate education in strategic planning associated with the students, faculty and academic programs. The Associate Dean works closely and collaboratively with the Associate Dean for Academic Affairs at the school, the Dean of the Graduate School, and the research leadership of other colleges at Augusta University. The Associate Dean will be focused on the Schools mission of providing a rich intellectual, academic and research environment for educating students to become leaders in the discovery and dissemination of knowledge and in its application. This position will be at the rank of Professor and tenured. Responsibilities The Associate Dean for Research will report directly to the Dean, work closely with the Associate Dean for Academic Affairs, and partner with the Dean of the Graduate School. The Associate Dean for Research will be responsible for the following: Actively advise and notify school faculty of opportunities for applying for externally sponsored research and mentor faculty (particularly junior faculty) on grant writing, grant submission process, and managing existing awards Build and enhance research relationships with existing partners of the School, including Georgia Cyber Center, Savannah River National Lab, other colleges on AU campus, and DOD organizations at Fort Eisenhower, and help create collaboration opportunities for school faculty Work in conjunction with the Director of the Cyber Institute at the school on new applied research initiatives that will enhance and grow research expenditures at the school Work with the Associate Dean for Academic Affairs in supporting existing, new, and emerging graduate programs in the School, and interact with the Graduate School Participate in working with the other colleges to expand strategically the multi-disciplinary graduate program offerings to other degrees and disciplines Assist in developing graduate research curricula and courses in consultation with the School faculty Assist in supporting doctoral students in terms of problem resolution and career development Support the recruitment of outstanding faculty and provide input to the Appointment, Promotion & Tenure process for Graduate Faculty. Assist and mentor junior faculty in moving their research programs forward and obtaining extramural funding. Assist with the recruitment of doctoral students Participate in speaking engagements to convey the School programs, initiatives, student accomplishments and benefits to the community and state Identifying opportunities to connect college resources to student needs Required Qualifications An earned doctoral degree in computer science/engineering, information systems, or a related discipline. The candidate will need a minimum of seven to ten years full time experience and bring a substantial personal record in research and education. Professor- this rank requires a doctoral degree in computer science, information systems, cybersecurity, computer engineering or related disciplines. At least five years at the rank of Associate Professor or comparable training, background, and experience are required. The candidate must have an active externally-funded research program and a strong record of competitive federal or state research funding. The candidate must have an outstanding record of publications appearing in high quality venues, including journals and conference proceedings, and commensurate with being a recognized research leader in their discipline. The candidate must be highly visible within their research community as indicated by chairing the technical program committees of established conferences and/or by serving on the editorial boards of leading journals. The candidate must have a proven record of mentoring doctoral students and successfully leading them to graduation. The candidate must bring professional maturity and documentation to support the following skills and characteristics: Documented leadership skills. Extensive mentorship experience. Successful experience with the supervision of staff in a complex organization and the successful management of multiple programs in a higher education setting. Highly developed human relations skills, leading to the ability to work well with staff and volunteers of all levels and backgrounds in the organization. Strong communication skills: written, oral, public speaking and listening. Strong planning and organizational skills, including ability to manage multiple relationships in a highly matrixed organization. Budget and financial management experience. Desire and ability to enact change, strong task orientation and high level of energy. Personal characteristics associate with successful academic professionals, including a vigorous work ethic, sound judgment, impeccable integrity, demonstrated initiative, appropriate professional appearance, attitude and personality to work effectively with colleagues, senior leadership of the university, volunteers, and constituents. Affinity with the overall mission of Augusta University. Shift/Salary/Benefits This position is fiscal year based and works year-round. The intended work commitment or full-time equivalent (FTE) for this position is 1.0 and considered full-time. Professor - Salary and compensation is commensurate with education, experience, and achievements. The salary is subject to availability of funds. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation leave, sick leave, generous retirement plans, tuition waiver, wellness options, and much more! Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Rank and salary are determined at the time of hire and are based on a variety of factors including but not limited to experience, education, credentials, specialty, training, etc. while also considering internal equity and market data. Advancement through the faculty ranks at Augusta University is only through the annual Promotion and Tenure process in which faculty may apply if eligible (typically five-year increments). For more information on ranks, please review the Augusta University Promotion and Tenure Website: College/Department Information Founded in 1828 and located in Augusta, Georgia, Augusta University is a public research university and medical center dedicated to training the next generation of innovators, leaders and health care providers. Home to four campuses in Augusta and various satellite locations across Georgia, Augusta University is at the forefront of groundbreaking research focused on improving and enriching the human experience. The university enrolls more than 10,000 students, has more than 2,000 faculty, and its annual research expenditures exceed $125M. The School of Computer and Cyber Sciences was established in 2017 with the mission to provide high-engagement, state-of-the-art technology education and research across its computer science, information technology and cybersecurity disciplines. The School is undergoing an unprecedented transformation, as we are becoming a comprehensive research college, with national prominence, and a leader in computing and cybersecurity education and research. Our faculty has quintupled from 10 in 2018 to 50 in 2024. The school is building a strong momentum in externally funded research with increasing number of awards from the National Science Foundation, National Security Agency, Office of Naval Research, and other agencies. The school offers Bachelor of Science degrees in computer science, information technology, cybersecurity, cyber operations, cybersecurity engineering, and biomedical systems engineering. At the graduate level, we offer a Master of Science degree in Information Security Management, a Master of Science degree in Computer Science, and since 2021 a Doctor of Philosophy program in Computer and Cyber Sciences. Our enrollment is at an all-time high with over 800 students, including more than 100 graduate students. The School headquarters are located at the Georgia Cyber Center. The Center is nestled along the Savannah River at the University's Riverfront Campus, located in Augusta's growing cybersecurity corridor. The center includes a cutting-edge cyber range, a 340-seat auditorium, secure briefing space, incubator space for innovation and entrepreneurship, and classrooms; as well as proximity to industry professionals and innovative start-ups. About Us . click apply for full job details

DCG Clinics Support Specialist Job ID: 286822 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University - Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia. Job Summary DCG requires staff to deliver high-quality customer service. This position is a representation of that friendly, welcoming customer service atmosphere. The incumbent must deliver professional customer service in person and over the phone to patients, providers, and staff. The position is responsible for the registration of new patients including gathering, verifying, and entering patient personal, contact, and insurance information onto the patient accounts within AxiUm system. Responsible for coordinating and scheduling appointments for providers within the clinic to maximize provider production. Responsible for greeting patients and verifying that all patient information is accurate at the time the patient checks in for his appointment and for checking patients in for their respective appointments. Responsible for posting payments to patient accounts, including payments received by mail, phone, and online as well as those received in person. Responsible for handling incoming calls from new patients who are calling to inquire about services offered by the clinic. Confirms patient appointments for those not confirmed by the automated calling system. Attempt to reschedule all failed or canceled appointments. Manage referrals and patient recall lists. Also responsible for making requested changes in appointments by providers and patients as they arise. Responsible for balancing their bank at the end of each business day. Responsible for assisting students, residents, faculty, staff, and patients in analyzing patient accounts to ensure that charges, payments, and balances are correct. These tasks must be performed while adhering to DCG's high customer service standards with every transaction. Responsibilities The duties include, but are not limited to: SCHEDULE: Accountable for maintaining a productive schedule for the providers to meet the production and financial goals of the practice. This requires maintaining lists of patients waiting for appointments who can be contacted as cancellations occur, concentrating on the current day first, the next day, etc., as the current day takes priority. This includes advising patients of payment policies at the time an appointment is scheduled for new patients. Also requires keeping an up-to-date recall list to ensure patients are appropriately treated on a regular recall basis. COMPLIANCE WITH CUSTOMER SERVICE STANDARDS: DCG has a high standard of customer service. Must provide friendly, welcoming customer service to patients, providers & staff in person and on the phone always. This requires a positive demeanor and cheerful disposition. CUSTOMER SERVICE: Must adhere to DCG's high customer service standards by greeting each patient with a friendly and welcoming reception. Responsible for assisting in checking in patients as they arrive for appointments. This includes updating patient information, insurance verification, receiving/posting payments from patients, and/or consulting with patients about various payment options. Ensures that all patients are either scheduled for their next appointment, pending appointments are created or recalls are established for all active patients upon completion of their appointments. Check out patients and collect and post any payments due. Notify the patient of their financial obligations for their next appointment. ADMINISTRATIVE DUTIES:Must be courteous and professional when handling incoming calls from new patients to meet high customer service standards. They may be calling to inquire about the services offered by the DCG so they could potentially become new clients. Includes registering patients into axiUm computer system with accurate and complete information, as well as generating and sending a new patient welcome letter. APPOINTMENTS AND REFERRALS:Must deliver pleasant and responsive customer service when contacting patients to reschedule appointments as providers become unavailable due to conflicts in schedules or sickness. Maintains referrals in the order that they are received, schedules referral appointments, and monitors referral status. Generates follow-up correspondence to referring providers. GENERAL OFFICE DUTIES:Responsible for assisting in answering incoming general calls in a considerate and proficient manner to provide quality customer service. This could be, but is not limited to handling inquiries regarding patient accounts, requests for scheduling or rescheduling appointments, or redirecting calls to the appropriate department as determined by the nature of the call. It may also include patients with emergency dental needs and scheduling them appropriately. REPORTS: Responsible for generating reports in axiUm of unscheduled treatment and contacting patients for scheduling of continued care. This includes but is not limited to the failed appointments list, pending appointments list, and recall lists. Mail merger of letters for efficient patient management. PATIENT ACCOUNTS:Assist patients in accessing accounts to determine charges as well as account balances. Assist residents, faculty, staff, and patients with appropriate account information. Ensure that any changes, discrepancies, or corrections regarding an account are directed to the appropriate areas of responsibility. RECONCILIATION:Balance their bank by reconciliation of payments posted for each business day. OTHER DUTIES:Perform all other job-related duties as assigned. Required Qualifications Associate's degree from an accredited college or university. OR High school diploma, GED or equivalent from a recognized State or Federal accrediting organization, and two years of relevant experience. Must be capable of performing high-level customer service at all times. Preferred Qualifications Previous front office experience in a multi-provider dental practice, Knowledge of dental procedures and terminology, Extensive customer service experience/training, Responsibility for patient schedules, and ability to speak Spanish is a plus. Knowledge, Skills, & Abilities KNOWLEDGE Responsible for coordinating and scheduling appointments for providers with the clinic to maximize provider production for faculty providers and hygienists. Responsible for greeting patients and verifying that all patient information is accurate at the time the patient checks in for his appointment and for checking patients in for their respective appointments click apply for full job details

Associate Director of Philanthropy, Georgia Cancer Center Job ID: 285675 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information Our mission is to generate greater engagement and philanthropic support from individuals, corporations, foundations, and the community at large for the teaching, scholarship, research, clinical, and service missions of Augusta University. Our goal is to be an enabling force in our organization by helping the university, our donors, partners, and friends to discover what's next. Job Summary Personally identifies, cultivates, solicits and stewards philanthropic gifts of $25,000 or more for the Georgia Cancer Center at Augusta University, with special emphasis on major gifts of $100,000 or more, by strategically managing a portfolio of approximately 125 confirmed major gifts prospects. Responsibilities The responsibilities include but are not limited to: Personally identifies, cultivates, solicits and stewards philanthropic gifts of $25,000 or more for the Georgia Cancer Center at Augusta University, with special emphasis on major gifts of $100,000 or more, by strategically managing a portfolio of approximately 125 confirmed major gifts prospects. Performance is evaluated annually based upon predetermined and weighted performance of the responsibilities of the employee: - Scheduling of and participation in face-to-face meetings with major gift prospective donors, and/or donors - Identification and qualification of new major gift prospects - Number of major gift proposals presented - Number of major gifts solicitations closed - Total dollars raised Specific targets and weighting for all categories are based upon the breadth and maturity of the Director of Philanthropy major gifts prospect portfolio on an annual basis. Works closely with the Georgia Cancer Center Director, department chairs and faculty to develop and communicate the philanthropic cases for support for the priorities of the Georgia Cancer Center. Utilize the expertise and professional relationships of the Director, department chairs and faculty to identify and cultivate major gift prospects and craft major gift proposals to alumni, grateful patients, friends, corporations and foundations. Appropriate and timely documentation of all donor interactions and donor relationship activities within the database of record. Works collaboratively with other Augusta University philanthropy professionals in the successful planning and execution of multiple college and university-wide alumni and donor engagement, stewardship and fundraising events. Other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university with a minimum of 3 years of experience/training in fundraising, sales, marketing or similar. Professional or volunteer exposure to fundraising in a non-profit organization. Preferred Qualifications Master's degree from an accredited college or university with three or more years of major gift fundraising experience in higher education or non-profit organization, specifically experience in personally identifying, cultivating, soliciting and stewarding private philanthropic gifts. Demonstrative success closing multiple gifts of $10,000 or more. Knowledge, Skills, & Abilities ABILITIES A high energy level, integrity and sincerity. Ability to multi-task, think creatively and handle a heavy workload. Requires adaptability, good judgement and initiative. Ability to work effectively with people of all ages and backgrounds, including healthcare professionals, community leaders, as well as patients, families, volunteers and employees. Willingness to work occasional evenings, weekends and conduct multi-day business trips. KNOWLEDGE Knowledge of standard event management tasks and resources. SKILLS Experience with databases (especially Raiser's Edge) and internet searches. Excellent interpersonal, organizational, verbal/written communications skills, attention to detail and analytical abilities. Shift/Salary/Benefits Shift: Days/M-F (work outside of normal business hours will likely be required of an employee in an exempt level position) Pay Band: B14 Salary: $75,300/annually - $96,000/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: 5/21/25 - Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive patient, student, employee, financial, business, etc. information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Other Information This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply Consider applying with us today! Select University Faculty & Staff > External Applicants if you are a candidate from outside the university Select University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at To apply . click apply for full job details

Clinical Research Operations Director-GCC Job ID: 283612 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Georgia Cancer Center is on a mission for providing industry-leading cancer research and care that benefits patients locally and globally. Our ultimate goal is to eradicate cancer and we are proudly making progress every day. When we say patient care is a priority, we mean it. We assemble custom teams of field experts to address each individual's unique needs. The research and innovations developed at the Georgia Cancer Center ultimately influence the global network of cancer care. Our team fights for far more than just Georgians. The learnings achieved through the care of local patients has wide-reaching implications for creating tomorrow's standard of cancer care. Through facilitating first-in-the-nation trials and growing a depth of understanding only available through a multidisciplinary approach, the Georgia Cancer Center team is equipped to deliver treatment advancements that will be applied in facilities across the world. The team offers a proving ground that paves the way for patients in other areas to have access to new options. Job Summary The Director Clinical Research Operations Is responsible for defining the clinical research strategy for Georgia Cancer Center-Augusta University, aligning research operations with the strategy, vision, and mission of the organization. The Director is responsible for ensuring the clinical research infrastructure provides efficient, compliant, and customer service-oriented support to meet the needs of the research community. The Director will work to create a culture of collaboration and financial sustainability to attract sponsors and external collaborators. The Director works cooperatively with administration and physician and faculty leadership, maintaining open communication with respect to clinical research strategy and infrastructure support. The Director provides strategic direction for all activities associated with clinical research programs and services provided centrally, as well as providing oversight for all clinical research activities provided locally, to ensure that clinical research is conducted in compliance with all applicable laws, regulations, and institutional policies. The Director sets direction for developing and implementing unified policies, procedures, and education and training for investigators and staff conducting clinical research. Responsibilities The responsibilities include, but are not limited to: STRATEGIC PLANNING Responsible for the overall strategic direction of research operations with an overall aim of establishing best-In-class clinical research Infrastructure and operations Assists In institutional and new business development (e.g., increased utilization of research services, recruitment of pharmaceutical sponsored studies, improved capabilities to enhance NIH awards) Promotes customer service through the development and implementation of programs and quality standards Defines goals and objectives related to clinical research administration. Directs the development of metrics and reports to demonstrate achievement of identified goals. Submits quarterly reports to the leadership team Contributes to planning and development of infrastructure support to meet strategic goals Collaborates with other research administration, ancillary, and support departments and participates in institutional initiatives to enhance overall research operations across the research enterprise. PROFESSIONAL DEVELOPMENT Oversees staff and evaluates performance against communicated expectations and competencies; mentors, coaches, counsels, and disciplines staff; develops professional growth opportunities Develops and applies a competency framework for research staff aligned to a clear professional ladder Develops and enforces quality and productivity standards through use of performance metrics, compliance with policies and procedures, and use of systems Maintains staff by recruiting, selecting, and onboarding employees Oversees development and deployment of training and education opportunities for the clinical research community Serves as the liaison with Human Resources in all staff related issues, Including recruitment, retention, and professional development opportunities. OPERATIONS Provides fiscal management oversight for research activities across the research portfolio. Monitors monthly utilization and budgetary allocations; assesses resource needs based on utilization analysis and projections Implements and enforces use of policies and procedures to ensure consistent and quality conduct of research. Ensures IT systems are utilized to maximize efficiencies, including targeting opportunities to integrate systems; oversees implementations and Integrations of systems for clinical research administration Serves as an expert resource to researchers for research processes and exhibits sound problem-solving skills Applies expert knowledge of regulatory requirements ICH, FDA, GCP, institutional and departmental, etc.) to research operations Coordinates with investigators to ensure timely, high quality customer service and compliance with internal policies and external regulatory agencies Holds research staff accountable for maintaining internal controls, accuracy, policy compliance, and high-level interpersonal service PROCESS IMPROVEMENT AND QUALITY ASSURANCE Implements and ensures efficient processes for research activities. Monitors effectiveness and fiscal integrity Provides strategic leadership and ensures alignment of policies and procedures to technology systems Oversees quality assurance activities across clinical research operations Systematically measures collected data and uses data, quality assurance, and customer feedback as part of continuous process Improvement; designs, plans and delegates new initiatives Oversees the development, implementation, and updating of SOPs to ensure consistent, safe and efficient management of clinical trials and continuous Improvement. Represents 1he GCC on Institutional committees and task forces. Serves as liaison to advance clinical trial interests. Performs other duties as assigned. Required Qualifications Educational Requirements Advanced degree from an accredited college or university in a related discipline (MHA, MBA, MSN). Required Experience Ten years of progressive management experience in clinical research operations. Knowledge, Skills, & Abilities SKILLS: Demonstrated organization, leadership, and management skills, including change leadership that enables self and others to align to, plan for, lead through, and embrace changes. Strategic thinking and entrepreneurial spirit that anticipates the impact of technological, social, and economic trends on the institution and the role of the research enterprise in a major teaching hospital and university setting. Effective interpersonal and communication skills with the ability to effectively lead and manage a team and engage resources in a complex, decentralized environment. Record of accomplishment working with faculty and institutional administration. . click apply for full job details

Director, Undergraduate Admissions Job ID: 284974 Location: Summerville Campus Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 Job Summary The Director of Undergraduate Admissions leads the Office of Undergraduate Admissions by offering a strategic vision and collaborative framework to recruitment initiatives, partnering with institutional stakeholders to attract and enroll new undergraduate students who will thrive in Augusta Universitys distinctive academic environment and strengthen our academic profile as outlined in the University's strategic plan. Reporting to the Associate Vice President for Enrollment Management, the Director is responsible for meeting enrollment goals through the recruitment and admission processing/decisioning of all new undergraduate students including first-year, dual-enrolled, transfer, international, non-degree, and former students. The Director provides collaborative leadership, exceptional communication, technological expertise, and a commitment to students and education. Responsibilities Lead the Office of Undergraduate Admissions Provide strategic direction for the staff and initiatives that align with the Strategic Plans for Augusta University and the Division of Enrollment and Student Affairs. Hire, train, supervise, evaluate and provide ongoing development and mentorship for staff members and student employees and volunteers. Ensure staff and practices adhere to USG, institutional, divisional, and policies. Ensure staff are performing to their highest ability to meet goals and complete tasks/projects in a timely manner. Coordinate and maintain updated records, reports, SOPs, data, print materials, and website for the department. Disseminate information up and down without the organizational flow to ensure all staff are up-to-date on institutional and departmental announcements and priorities. Serve as a champion for exceptional student and family service in the recruitment and process. Set and Implement Recruitment Strategies to Meet New Student Set data-informed, strategic recruitment plans that align with best practice and institutional priorities. Regularly assess the effectiveness of recruitment strategies and make appropriate adjustments to meet goals. Ensure recruitment strategies align with institutional goals for unique student populations and academic quality. Collaborate with university Marketing and Communications to ensure brand integrity and seamless recruitment messaging that aligns with institutional messaging. Design and implement a comprehensive and personalized communication plan to promote Augusta Universitys distinct culture, academic programs, and quality of student life to prospective students, applicants, family members, high school counselors, and other stakeholders. Serve as the primary resource for academic departments in their recruitment and admission of undergraduate students. Remain current in recruitment and marketing best practices as well as national, regional, and state trends; maintain membership and active participation in professional organizations and USG working groups. Lead and Maintain Admission Processes to Meet New Student Enrollment Goals Develop and manage an expedient and efficient application processing plan utilizing Technolutions Slate CRM and integrated systems. Set processes and criteria for the review and evaluation of applications, ensuring a fair and consistent process. Ensure accurate and detailed documentation of policies and processes are maintained and regularly updated. Collaborate with capacity-limited and Professional Scholars program faculty on admission processes and decisions. Understand technological innovations and lead the process of harnessing emerging technologies and new technological investments to support efficiency and best practice. Develop and maintain departmental admission policies that adhere to and complement USG policies and other institutional and system regulations. Collaborate with Slate team members to ensure system optimization and staff training that meets departmental needs. Lead admission appeal and conduct review processes that align with institutional goals. Perform Complex Data Analysis and Enrollment Projections Create and maintain updated enrollment projections and funnel goals by student type per term. Analyze and interpret historical university admission and enrollment patterns and trends. Utilize USG and institutional data to understand system and institutional enrollment, transfer, and competition trends. Serve as institutional Data Steward for undergraduate admissions data. Effectively Manage Departmental Budgets Maintain close projection, revenue, and spending records that are consistently reconciled against university records and ensure compliant and frugal use of all fiscal resources that align with departmental goals. Set annual forecasted spending allocations by fund and monitor/update regularly to have up-to-date spending plans at all times. Ensure all spending stays within allocated budgets and anticipated revenue and is compliant with varied fund-type spending rules. Maintain and shepard approvals/renewals of all third-party contracts for services used within Undergraduate Admissions. Actively Contribute to Institutional Enrollment and Retention Efforts Serve and actively engage on various institution, division, and unit committees to contribute to overall undergraduate student enrollment, retention, and success. These include, but are not limited to: Enrollment Management Council, Division of Enrollment & Student Affairs Directors Team, Enrollment Management Leadership Team, Fall Cohort Planning teams, and other advisory and student success teams as they relate to this position. All other related duties/tasks as assigned. Required Qualifications Master's degree from an accredited college or university. Five years of progressive experience in college admissions. Two or more years of supervisory experience. Preferred Qualifications Seven years of progressive experience in college admissions. Strong knowledge of and experience in Technolutions Slate CRM. Experience working with Ellucian Banner SIS. Knowledge, Skills, & Abilities ABILITIES Ability to maintain confidentiality. Demonstrated ability to lead a department. Demonstrated ability to analyze, interpret, and utilize complex admission and enrollment data. Ability to respond to sensitive inquiries or students in challenging/crisis situations. KNOWLEDGE Understanding of emergent and best practices in the field of recruitment and admission. Commitment to the development of a student-centered, residential campus environment through student-centered, collaborative teamwork across units and divisions. SKILLS Successful experience in budgeting and strategic fiscal management. Excellent interpersonal, written and verbal communication skills. Proficient in Microsoft Office and other computer software/databases. Demonstrated strong communication, independent judgement, initiative, computer competency, and organizational skills. Demonstrated project management skills. Demonstrated event planning skills . click apply for full job details

Section Chief in Gastroenterology/Hepatology Job ID: 277306 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: Job Summary Job ID 277306 Position # Augusta University's Medical College of Georgia, Department of Medicine, Division of Gastroenterology/Hepatology is seeking a faculty member to serve as Section Chief at rank of Associate Professor or Professor. Competitive candidates should have a proven history of excellent clinical skills, involvement with research, and a strong desire to be involved with resident teaching. The successful candidate will bring an outstanding basic-science or clinical/ translational research program in an area relevant to Gastroenterology/Hepatology. This position offers significant opportunities to provide leadership to a division that is poised for rapid programmatic growth across its clinical, research, and teaching missions. The position will offer the candidate the opportunity to recruit a number of faculty positions that can vary in their research, clinical, and teaching commitments. This position is not considered to be on tenure track. Responsibilities Position will have oversight of the following: Faculty Members, Physician Extenders and Administrative Staff for the Division. Identifying opportunities for growth of the division's clinical, research and educational programs. Developing division-specific research/scholarship, educational and clinical goals and monitoring the division's progress in achieving these goals. Developing individual faculty development plans for each faculty member of the division that outlines goals and expectations (education, research and clinical). Conducting annual performance reviews with each division faculty member, including written feedback regarding expectations/goals outlines in the individual faculty development plan. Monitoring the academic progress for divisional faculty. Monitoring and maintaining fund sources and exercising fiscal responsibility regarding the financial status of the Division. Ensuring divisional faculty members comply with clinical practice billing and documentation rules and regulations. Overseeing the delivery of clinical care provided throughout the division and ensuring that the quality of care delivered meets accepted standards. Maximizing patient access for the division. Ensuring the maintenance of on-call and clinical schedules. Ensuring compliance with all internal policies and procedures promulgated by the university, medical college, department, medical center and external regulatory agencies. Patient Care/Service Provide high-quality, comprehensive care in gastroenterology in an effort to improve quality, safety and patient satisfaction. Participate in assigned clinical duties, to include on call coverage, with other faculty in your division. Meet all metrics associated with Ongoing Professional Practice Evaluation (OPPE). Become increasingly productive through the provision of clinical services in gastroenterology/hepatology. Meet and maintain productivity targets as set forth by the department chair and MCG Dean's Office through clinical services provided. Productivity targets are subject to change. Promote good professional relationships and build referral patterns with Augusta University physicians and physicians outside of Augusta University (referring physicians in community, region, and state). Provide prompt feedback to referring physicians. Teaching/Instruction Provide education and training to residents, medical students and staff which includes but is not limited to clinical supervision, consultation, and didactics. Achieve and maintain teaching evaluation scores at or above the department mean. Attend 50% or more or Grand Rounds presentations and monthly faculty meetings. Required Qualifications MD/DO/MBBS degree or equivalent and be board certified in Gastroenterology/Hepatology. Must have or be able to obtain a State of Georgia medical license and federal DEA. CPR certification is required. Associate Professor- Mid level career faculty member with at least five years at rank of Assistant Professor or comparable training, background, and experience. Professor- Senior level career faculty member with at least five years at the rank of Associate Professor or comparable training, background, and experience. Required faculty employment qualifications for all USG institutions and all academic ranks within these institutions shall be: - Consistent with the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)'s requirements for institutional accreditation; - Evidence of ability as a teacher; - Evidence of activity as a scholar and ability in all other duties assigned; - Successful experience (which will necessarily be waived for those just entering the academic profession who meet all other requirements); and, - Desirable personal qualities judged on the basis of personal interview, complete biographical data, and recommendations. Shift/Salary/Benefits This position is fiscal year based and works year-round. The intended work commitment or full-time equivalent (FTE) for this position is 1.0 and considered full-time. Associate Professor- Salary and compensation is commensurate with education, experience, and achievements. The salary is subject to availability of funds. Professor- Salary and compensation is commensurate with education, experience, and achievements. The salary is subject to availability of funds. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation leave, sick leave, generous retirement plans, tuition waiver, wellness options, and much more! Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Rank and salary are determined at the time of hire and are based on a variety of factors including but not limited to experience, education, credentials, specialty, training, etc. while also considering internal equity and market data. Advancement through the faculty ranks at Augusta University is only through the annual Promotion and Tenure process in which faculty may apply if eligible (typically five-year increments). For more information on ranks, please review the Augusta University Promotion and Tenure Website: College/Department Information The Medical College of Georgia is one of the nation's largest medical schools by class size, with 260 students per class. The educational experience is anchored by the main campus in Augusta, regional clinical campuses for third- and fourth-year students across the state and a second four-year campus in Athens in partnership with the University of Georgia. MCG's expanding partnerships with physicians and hospitals across Georgia currently provides about 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to more than 500 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide. About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Our Health Sciences Campus: th Street, Augusta, GA 30912 Conditions of Employment . click apply for full job details

Director, GCITC Outreach and Engagement Job ID: 288327 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University - Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Georgia Cyber Innovation and Training Center is the single largest investment in a cybersecurity facility in the nation to date. The $100 million facility will help to fill the current and growing shortage of cybersecurity talent in the state and nation. The Georgia Cyber Innovation and Training Center represents a unique public/private partnership that includes Augusta University, Augusta Technical College, the University System of Georgia's research institutions, the Georgia Bureau of Investigation, and other state, federal, and private-sector partners working together to meet this workforce demand and to innovate, train, and strengthen defenses. The state-of-the-art Center is located in the growing cybersecurity corridor in Augusta, Georgia, that is also home to the U.S. Army Cyber Command and Cyber School of Excellence at Fort Eisenhower. The Center is located on the downtown campus of Augusta University and houses the School of Computer and Cyber Sciences. Job Summary This position builds awareness within the state of Georgia of GCITC's presence, programs, product offerings, and partnership opportunities. Serves as the GCITC's principal liaison to AU's Department of Communications and Marketing. Promotes GCITC leasing opportunities by developing leads and marketing strategies, and by representing the GCITC to potential leaseholders/partners. Promotes the GCITC via digital, physical, print, and airwave channels. Serves as GCITC brand steward. Cultivates the Georgia cybersecurity community by hosting GCITC promotional and partnership events, and working with Georgia and regional partners to make the area more attractive for industry talents. Responsibilities The duties include, but are not limited to: Mission and Strategy: Works with the GCITC Executive Director and staff to ensure that the GCITC vision and mission are fulfilled in support of AU cybersecurity educational programs. This will be accomplished through marketing and communication planning and programs. Drives promotion of GCITC programs and facilities to ensure that the GCITC is well-positioned to fulfill its marketing strategy and goals. Implements promotional programs to drive awareness and support of GCITC programs, to support business development opportunities, and help the GCITC reach its overall mission. General Governance: Works with GCITC Leadership, in conjunction with Augusta University, Augusta Tech, and other executive stakeholders, to properly promote the GCITC to the cybersecurity community and industry at large. Ensures the success of the GCITC's positive brand and image, and recognition of the GCITC as the leader in cybersecurity training, education, innovation, and practice. Represents GCITC programs to the cybersecurity community and industry at large. Serves as the GCITC's principal liaison to AU's Department of Communications and Marketing. Aligns branding and appropriate marketing efforts in conjunction with AU's standards and guidelines Develops and manages an annual marketing and communication budget. Develops relationships and opportunities with cybersecurity community contacts, including GCITC prospects and clients. Remains competent and current on latest cybersecurity advancements and market opportunities through self- directed professional reading, professional networking, and training. Promotion and Advocacy: Works with GCITC Leadership and staff to coordinate community outreach, connecting GCITC programs with the needs of the cybersecurity community and other key stakeholders. Responsible for planning and implementing marketing and promotional program/product development programs, both short and long-term, targeted toward existing and new markets and clients. Supports the GCITC Executive Director (GCITC's primary spokesperson to constituents, the media, and the public) and engages the GCITC Executive Director and other GCITC leadership for needed promotional activities. Builds, enhances, and manages, the GCITC's image and brand by being active and visible in the community, developing, and attending promotional programming, and by working closely with professional, civic, and private organizations. Identifies, coordinates, and delivers promotional events and activities to drive positive awareness of the GCITC programs, offerings, and partnership opportunities. Promotes GCITC leasing opportunities by developing leads and marketing strategies, and by representing the GCITC to potential leaseholders/partners. Identifies and manages channels for promoting GCITC programs, offerings, opportunities, successes, and accomplishments, to include digital and traditional media channels. Collaborates with the GCITC Executive Director and other GCITC directors to make decisions on GCITC brand definition and management (including visuals, logos, advertisements, etc.). Drives customer lead generation for GCITC programs, in collaboration with GCITC program leadership, to develop customer pipelines. Executive Oversight of Outreach and Engagement Operations: Oversees and develops resources to ensure appropriate operation of the Outreach and Engagement unit. Oversees marketing and communication initiatives pertaining to the Cyber Range, GCITC Training and Services, Research, Entrepreneurship programs, and GCITC facilities. Assists GCITC Leadership with hiring and retention of qualified, competent Outreach and Engagement staff. Oversees employment and administrative policies and procedures for the Outreach and Engagement team, and for day-to-day business operations. Prepares and presents budget and revenue statements, which accurately reflect the financial performance of Outreach and Engagement programs. OTHER DUTIES: Perform all other job-related duties assigned. Required Qualifications Bachelor's degree from an accredited college or university in Business, Marketing, or Communications and a minimum of 5 years of demonstrated successful experience leading marketing or business development efforts in marketing and communication-related fields management experience. Preferred Qualifications Preferred Educational Qualifications: Master's degree in business, marketing, communications, or a related field. Preferred Experience: At least 8 years of demonstrated successful experience leading marketing or business development efforts. Work experience in marketing research. Work experience in both traditional media relations and social media. Work experience in event management. Knowledge, Skills, & Abilities KNOWLEDGE Brand management experience Experienced in use of industry standard office productivity and promotional software packages Familiarity and knowledge of information technology and cybersecurity industry SKILLS Strong organizational skill including planning, delegating, marketing strategy and program development and task facilitation. Strong oral and written communication skills ABILITIES Demonstrated ability to develop and oversee marketing and communication strategy, relationships with current clients, and growth of client base click apply for full job details

Associate Vice President, Division of Sponsored Programs Administration Job ID: 278110 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: Job Summary The Associate Vice President, Division of Sponsored Programs Administration will report directly to the Senior Vice President for Research and be an integral and vital part of the university's leadership team. The Associate Vice President will be responsible for providing positive leadership, support, and strategic direction for all sponsored programs administration activities. The Division of Sponsored Programs Administration and the Augusta University Research Institute serves as the central unit to coordinate and support Augusta University's internal and external sponsored projects. The Division has four units: Pre-Award, Contracts, Operations, and Post-Award. The Division aims to identify, support, and advance opportunities for research, training, teaching, and scholarly activities by managing the entire lifecycle of sponsored projects- from proposal and grant development and submission, to contract preparation, award management, and project close out management. The DSPA seeks to advance extramural support programs for the institution by providing administrative, informational, and logistical assistance to faculty and staff, while ensuring compliance with pertinent policies and regulations of the institution, extramural sponsors, and federal oversight agencies. This position is considered an administrative officer and serves at the pleasure of the president. Responsibilities Administrative & Financial Functions - 50% Oversees daily administration of the Division of Sponsored Programs Administration, oversight of all Sponsored Program activities, development of effective administrative compliance procedures, assurance of proper resource allocation, identifying funding sources, funding acquisition, regulatory compliance, recordkeeping, and systems for all grants and awards. As Executive Director for AURI, the incumbent will develop, oversee, and manage the AURI accounts, expenses, and budgets ensuring that the following: Preparation and completion of quarterly reports and annual summaries. Preparation of annual budget and planned development Investment opportunities. Provision of support for annual external audit processes. Management and oversight for all expenses, investments, and acquisitions. Oversee the complete life-cycle of sponsored programs administration including but not limited to: Pre-award responsibilities for coordination, review and approval of documents requiring institutional/administrative approval. All regulatory and compliance office requirements as required by law, policy, or agreement/grant/contract have been met Award receipt and account establishment, expense monitoring, re-budgeting Account Closeout activities Development of reports to ensure compliance with requirements of sponsors, local, state, or federal sponsors/agencies Effort reporting. Development and negotiation of AU's federal Facilities and Administrative Cost Rate Agreement. Maintains and expands research/contract opportunities and provides on-going support for the development of grants and contract opportunities. Management & Leadership - 25% Provide leadership, direction, and management of all staff and activities within the Division of Sponsored Programs Administration ensuring that all contractual and financial obligations are managed and compliant with institutional, state, and federal regulations. Responsible for the overall direction and effective management of the Division of Sponsored, Programs Administration including, hiring, training, supporting, developing and supervising personnel. Allocate workload to maximize Division effectiveness Facilitate professional growth of staff by accurately assessing learning needs, styles, and barriers to learning and coordinating learning opportunities for staff. Provide opportunities for ongoing professional development for self and staff while maintaining a collegial working environment. Work collaboratively with internal and external constituents such as vice presidents, deans, faculty, etc. in the development and implementation of AU goals and objectives Participate in AU committees and meetings . Represent AU at local, state, and national meetings pertaining to sponsored projects . Policy Development & Strategic Planning - 20% Serve as a resource for AU investigators and leaders ensuring that they have the information needed to effectively and compliantly obtain, manage, and close grants and contracts. Work collaboratively with the University's Office of Legal Affairs to ensure efficient, effective, and compliant contract review and approval processes, and appropriate delegation where appropriate. Develop policies and procedures for process improvements and metrics for reporting improvements in all aspects of Division of Sponsored Programs Administration activities and programs. Understand and disseminate information pertaining to local, state, and federal regulations as they relate to sponsored program administration. Create and implement an approved strategic plan to leverage the existing infrastructure while identifying opportunities for further growth and expansion of research programs at AU. Develop institutional policies to be consistent with USG, state. and federal guidelines. Other - 5% Other duties as assigned Required Qualifications Educational Requirements Master's degree or equivalent Preferred Qualifications Doctorate degree A Certified Public Accountant (CPA) license and a Law degree are also preferred. (It is noted the incumbent will NOT be functioning as an attorney or paralegal.) The ideal candidate will have 10+ years combined experience in financial management, sponsored programs administration, contract negotiations, and research program administration. Shift/Salary/Benefits This position is fiscal year based and works year-round. The intended work commitment or full-time equivalent (FTE) for this position is 1.0 and considered full-time. Salary and compensation is commensurate with education, experience, and achievements. The salary is subject to availability of funds. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation leave, sick leave, generous retirement plans, tuition waiver, wellness options, and much more! Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Rank and salary are determined at the time of hire and are based on a variety of factors including but not limited to experience, education, credentials, specialty, training, etc. while also considering internal equity and market data. Advancement through the faculty ranks at Augusta University is only through the annual Promotion and Tenure process in which faculty may apply if eligible (typically five-year increments). For more information on ranks, please review the Augusta University Promotion and Tenure Website: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University - Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. . click apply for full job details

Director, GCITC Outreach and Engagement Job ID: 288327 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University - Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Georgia Cyber Innovation and Training Center is the single largest investment in a cybersecurity facility in the nation to date. The $100 million facility will help to fill the current and growing shortage of cybersecurity talent in the state and nation. The Georgia Cyber Innovation and Training Center represents a unique public/private partnership that includes Augusta University, Augusta Technical College, the University System of Georgia's research institutions, the Georgia Bureau of Investigation, and other state, federal, and private-sector partners working together to meet this workforce demand and to innovate, train, and strengthen defenses. The state-of-the-art Center is located in the growing cybersecurity corridor in Augusta, Georgia, that is also home to the U.S. Army Cyber Command and Cyber School of Excellence at Fort Eisenhower. The Center is located on the downtown campus of Augusta University and houses the School of Computer and Cyber Sciences. Job Summary This position builds awareness within the state of Georgia of GCITC's presence, programs, product offerings, and partnership opportunities. Serves as the GCITC's principal liaison to AU's Department of Communications and Marketing. Promotes GCITC leasing opportunities by developing leads and marketing strategies, and by representing the GCITC to potential leaseholders/partners. Promotes the GCITC via digital, physical, print, and airwave channels. Serves as GCITC brand steward. Cultivates the Georgia cybersecurity community by hosting GCITC promotional and partnership events, and working with Georgia and regional partners to make the area more attractive for industry talents. Responsibilities The duties include, but are not limited to: Mission and Strategy: Works with the GCITC Executive Director and staff to ensure that the GCITC vision and mission are fulfilled in support of AU cybersecurity educational programs. This will be accomplished through marketing and communication planning and programs. Drives promotion of GCITC programs and facilities to ensure that the GCITC is well-positioned to fulfill its marketing strategy and goals. Implements promotional programs to drive awareness and support of GCITC programs, to support business development opportunities, and help the GCITC reach its overall mission. General Governance: Works with GCITC Leadership, in conjunction with Augusta University, Augusta Tech, and other executive stakeholders, to properly promote the GCITC to the cybersecurity community and industry at large. Ensures the success of the GCITC's positive brand and image, and recognition of the GCITC as the leader in cybersecurity training, education, innovation, and practice. Represents GCITC programs to the cybersecurity community and industry at large. Serves as the GCITC's principal liaison to AU's Department of Communications and Marketing. Aligns branding and appropriate marketing efforts in conjunction with AU's standards and guidelines Develops and manages an annual marketing and communication budget. Develops relationships and opportunities with cybersecurity community contacts, including GCITC prospects and clients. Remains competent and current on latest cybersecurity advancements and market opportunities through self- directed professional reading, professional networking, and training. Promotion and Advocacy: Works with GCITC Leadership and staff to coordinate community outreach, connecting GCITC programs with the needs of the cybersecurity community and other key stakeholders. Responsible for planning and implementing marketing and promotional program/product development programs, both short and long-term, targeted toward existing and new markets and clients. Supports the GCITC Executive Director (GCITC's primary spokesperson to constituents, the media, and the public) and engages the GCITC Executive Director and other GCITC leadership for needed promotional activities. Builds, enhances, and manages, the GCITC's image and brand by being active and visible in the community, developing, and attending promotional programming, and by working closely with professional, civic, and private organizations. Identifies, coordinates, and delivers promotional events and activities to drive positive awareness of the GCITC programs, offerings, and partnership opportunities. Promotes GCITC leasing opportunities by developing leads and marketing strategies, and by representing the GCITC to potential leaseholders/partners. Identifies and manages channels for promoting GCITC programs, offerings, opportunities, successes, and accomplishments, to include digital and traditional media channels. Collaborates with the GCITC Executive Director and other GCITC directors to make decisions on GCITC brand definition and management (including visuals, logos, advertisements, etc.). Drives customer lead generation for GCITC programs, in collaboration with GCITC program leadership, to develop customer pipelines. Executive Oversight of Outreach and Engagement Operations: Oversees and develops resources to ensure appropriate operation of the Outreach and Engagement unit. Oversees marketing and communication initiatives pertaining to the Cyber Range, GCITC Training and Services, Research, Entrepreneurship programs, and GCITC facilities. Assists GCITC Leadership with hiring and retention of qualified, competent Outreach and Engagement staff. Oversees employment and administrative policies and procedures for the Outreach and Engagement team, and for day-to-day business operations. Prepares and presents budget and revenue statements, which accurately reflect the financial performance of Outreach and Engagement programs. OTHER DUTIES: Perform all other job-related duties assigned. Required Qualifications Bachelor's degree from an accredited college or university in Business, Marketing, or Communications and a minimum of 5 years of demonstrated successful experience leading marketing or business development efforts in marketing and communication-related fields management experience. Preferred Qualifications Preferred Educational Qualifications: Master's degree in business, marketing, communications, or a related field. Preferred Experience: At least 8 years of demonstrated successful experience leading marketing or business development efforts. Work experience in marketing research. Work experience in both traditional media relations and social media. Work experience in event management. Knowledge, Skills, & Abilities KNOWLEDGE Brand management experience Experienced in use of industry standard office productivity and promotional software packages Familiarity and knowledge of information technology and cybersecurity industry SKILLS Strong organizational skill including planning, delegating, marketing strategy and program development and task facilitation. Strong oral and written communication skills ABILITIES Demonstrated ability to develop and oversee marketing and communication strategy, relationships with current clients, and growth of client base click apply for full job details

Associate Dean for Research - School of Computer and Cyber Sciences Job ID: 267391 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: Job Summary Augusta University's School of Computer and Cyber Sciences is seeking a dynamic academic leader to serve as the Associate Dean for Research. This position reports directly to the Dean of the School of Computer and Cyber Sciences and is a key member of the academic leadership team. The Associate Dean for Research is responsible for providing visionary leadership in building the Schools research momentum, sustaining and developing current graduate programs in alignment with the institutions mission statement and strategic plan. As a member of the Deans leadership team, the Associate Dean will be acquainted with all aspects of the Schools growth and will represent and advocate all issues of research and graduate education in strategic planning associated with the students, faculty and academic programs. The Associate Dean works closely and collaboratively with the Associate Dean for Academic Affairs at the school, the Dean of the Graduate School, and the research leadership of other colleges at Augusta University. The Associate Dean will be focused on the Schools mission of providing a rich intellectual, academic and research environment for educating students to become leaders in the discovery and dissemination of knowledge and in its application. This position will be at the rank of Professor and tenured. Responsibilities The Associate Dean for Research will report directly to the Dean, work closely with the Associate Dean for Academic Affairs, and partner with the Dean of the Graduate School. The Associate Dean for Research will be responsible for the following: Actively advise and notify school faculty of opportunities for applying for externally sponsored research and mentor faculty (particularly junior faculty) on grant writing, grant submission process, and managing existing awards Build and enhance research relationships with existing partners of the School, including Georgia Cyber Center, Savannah River National Lab, other colleges on AU campus, and DOD organizations at Fort Eisenhower, and help create collaboration opportunities for school faculty Work in conjunction with the Director of the Cyber Institute at the school on new applied research initiatives that will enhance and grow research expenditures at the school Work with the Associate Dean for Academic Affairs in supporting existing, new, and emerging graduate programs in the School, and interact with the Graduate School Participate in working with the other colleges to expand strategically the multi-disciplinary graduate program offerings to other degrees and disciplines Assist in developing graduate research curricula and courses in consultation with the School faculty Assist in supporting doctoral students in terms of problem resolution and career development Support the recruitment of outstanding faculty and provide input to the Appointment, Promotion & Tenure process for Graduate Faculty. Assist and mentor junior faculty in moving their research programs forward and obtaining extramural funding. Assist with the recruitment of doctoral students Participate in speaking engagements to convey the School programs, initiatives, student accomplishments and benefits to the community and state Identifying opportunities to connect college resources to student needs Required Qualifications An earned doctoral degree in computer science/engineering, information systems, or a related discipline. The candidate will need a minimum of seven to ten years full time experience and bring a substantial personal record in research and education. Professor- this rank requires a doctoral degree in computer science, information systems, cybersecurity, computer engineering or related disciplines. At least five years at the rank of Associate Professor or comparable training, background, and experience are required. The candidate must have an active externally-funded research program and a strong record of competitive federal or state research funding. The candidate must have an outstanding record of publications appearing in high quality venues, including journals and conference proceedings, and commensurate with being a recognized research leader in their discipline. The candidate must be highly visible within their research community as indicated by chairing the technical program committees of established conferences and/or by serving on the editorial boards of leading journals. The candidate must have a proven record of mentoring doctoral students and successfully leading them to graduation. The candidate must bring professional maturity and documentation to support the following skills and characteristics: Documented leadership skills. Extensive mentorship experience. Successful experience with the supervision of staff in a complex organization and the successful management of multiple programs in a higher education setting. Highly developed human relations skills, leading to the ability to work well with staff and volunteers of all levels and backgrounds in the organization. Strong communication skills: written, oral, public speaking and listening. Strong planning and organizational skills, including ability to manage multiple relationships in a highly matrixed organization. Budget and financial management experience. Desire and ability to enact change, strong task orientation and high level of energy. Personal characteristics associate with successful academic professionals, including a vigorous work ethic, sound judgment, impeccable integrity, demonstrated initiative, appropriate professional appearance, attitude and personality to work effectively with colleagues, senior leadership of the university, volunteers, and constituents. Affinity with the overall mission of Augusta University. Shift/Salary/Benefits This position is fiscal year based and works year-round. The intended work commitment or full-time equivalent (FTE) for this position is 1.0 and considered full-time. Professor - Salary and compensation is commensurate with education, experience, and achievements. The salary is subject to availability of funds. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation leave, sick leave, generous retirement plans, tuition waiver, wellness options, and much more! Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Rank and salary are determined at the time of hire and are based on a variety of factors including but not limited to experience, education, credentials, specialty, training, etc. while also considering internal equity and market data. Advancement through the faculty ranks at Augusta University is only through the annual Promotion and Tenure process in which faculty may apply if eligible (typically five-year increments). For more information on ranks, please review the Augusta University Promotion and Tenure Website: College/Department Information Founded in 1828 and located in Augusta, Georgia, Augusta University is a public research university and medical center dedicated to training the next generation of innovators, leaders and health care providers. Home to four campuses in Augusta and various satellite locations across Georgia, Augusta University is at the forefront of groundbreaking research focused on improving and enriching the human experience. The university enrolls more than 10,000 students, has more than 2,000 faculty, and its annual research expenditures exceed $125M. The School of Computer and Cyber Sciences was established in 2017 with the mission to provide high-engagement, state-of-the-art technology education and research across its computer science, information technology and cybersecurity disciplines. The School is undergoing an unprecedented transformation, as we are becoming a comprehensive research college, with national prominence, and a leader in computing and cybersecurity education and research. Our faculty has quintupled from 10 in 2018 to 50 in 2024. The school is building a strong momentum in externally funded research with increasing number of awards from the National Science Foundation, National Security Agency, Office of Naval Research, and other agencies. The school offers Bachelor of Science degrees in computer science, information technology, cybersecurity, cyber operations, cybersecurity engineering, and biomedical systems engineering. At the graduate level, we offer a Master of Science degree in Information Security Management, a Master of Science degree in Computer Science, and since 2021 a Doctor of Philosophy program in Computer and Cyber Sciences. Our enrollment is at an all-time high with over 800 students, including more than 100 graduate students. The School headquarters are located at the Georgia Cyber Center. The Center is nestled along the Savannah River at the University's Riverfront Campus, located in Augusta's growing cybersecurity corridor. The center includes a cutting-edge cyber range, a 340-seat auditorium, secure briefing space, incubator space for innovation and entrepreneurship, and classrooms; as well as proximity to industry professionals and innovative start-ups. About Us . click apply for full job details

DCG Clinics Support Specialist Job ID: 286822 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University - Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia. Job Summary DCG requires staff to deliver high-quality customer service. This position is a representation of that friendly, welcoming customer service atmosphere. The incumbent must deliver professional customer service in person and over the phone to patients, providers, and staff. The position is responsible for the registration of new patients including gathering, verifying, and entering patient personal, contact, and insurance information onto the patient accounts within AxiUm system. Responsible for coordinating and scheduling appointments for providers within the clinic to maximize provider production. Responsible for greeting patients and verifying that all patient information is accurate at the time the patient checks in for his appointment and for checking patients in for their respective appointments. Responsible for posting payments to patient accounts, including payments received by mail, phone, and online as well as those received in person. Responsible for handling incoming calls from new patients who are calling to inquire about services offered by the clinic. Confirms patient appointments for those not confirmed by the automated calling system. Attempt to reschedule all failed or canceled appointments. Manage referrals and patient recall lists. Also responsible for making requested changes in appointments by providers and patients as they arise. Responsible for balancing their bank at the end of each business day. Responsible for assisting students, residents, faculty, staff, and patients in analyzing patient accounts to ensure that charges, payments, and balances are correct. These tasks must be performed while adhering to DCG's high customer service standards with every transaction. Responsibilities The duties include, but are not limited to: SCHEDULE: Accountable for maintaining a productive schedule for the providers to meet the production and financial goals of the practice. This requires maintaining lists of patients waiting for appointments who can be contacted as cancellations occur, concentrating on the current day first, the next day, etc., as the current day takes priority. This includes advising patients of payment policies at the time an appointment is scheduled for new patients. Also requires keeping an up-to-date recall list to ensure patients are appropriately treated on a regular recall basis. COMPLIANCE WITH CUSTOMER SERVICE STANDARDS: DCG has a high standard of customer service. Must provide friendly, welcoming customer service to patients, providers & staff in person and on the phone always. This requires a positive demeanor and cheerful disposition. CUSTOMER SERVICE: Must adhere to DCG's high customer service standards by greeting each patient with a friendly and welcoming reception. Responsible for assisting in checking in patients as they arrive for appointments. This includes updating patient information, insurance verification, receiving/posting payments from patients, and/or consulting with patients about various payment options. Ensures that all patients are either scheduled for their next appointment, pending appointments are created or recalls are established for all active patients upon completion of their appointments. Check out patients and collect and post any payments due. Notify the patient of their financial obligations for their next appointment. ADMINISTRATIVE DUTIES:Must be courteous and professional when handling incoming calls from new patients to meet high customer service standards. They may be calling to inquire about the services offered by the DCG so they could potentially become new clients. Includes registering patients into axiUm computer system with accurate and complete information, as well as generating and sending a new patient welcome letter. APPOINTMENTS AND REFERRALS:Must deliver pleasant and responsive customer service when contacting patients to reschedule appointments as providers become unavailable due to conflicts in schedules or sickness. Maintains referrals in the order that they are received, schedules referral appointments, and monitors referral status. Generates follow-up correspondence to referring providers. GENERAL OFFICE DUTIES:Responsible for assisting in answering incoming general calls in a considerate and proficient manner to provide quality customer service. This could be, but is not limited to handling inquiries regarding patient accounts, requests for scheduling or rescheduling appointments, or redirecting calls to the appropriate department as determined by the nature of the call. It may also include patients with emergency dental needs and scheduling them appropriately. REPORTS: Responsible for generating reports in axiUm of unscheduled treatment and contacting patients for scheduling of continued care. This includes but is not limited to the failed appointments list, pending appointments list, and recall lists. Mail merger of letters for efficient patient management. PATIENT ACCOUNTS:Assist patients in accessing accounts to determine charges as well as account balances. Assist residents, faculty, staff, and patients with appropriate account information. Ensure that any changes, discrepancies, or corrections regarding an account are directed to the appropriate areas of responsibility. RECONCILIATION:Balance their bank by reconciliation of payments posted for each business day. OTHER DUTIES:Perform all other job-related duties as assigned. Required Qualifications Associate's degree from an accredited college or university. OR High school diploma, GED or equivalent from a recognized State or Federal accrediting organization, and two years of relevant experience. Must be capable of performing high-level customer service at all times. Preferred Qualifications Previous front office experience in a multi-provider dental practice, Knowledge of dental procedures and terminology, Extensive customer service experience/training, Responsibility for patient schedules, and ability to speak Spanish is a plus. Knowledge, Skills, & Abilities KNOWLEDGE Responsible for coordinating and scheduling appointments for providers with the clinic to maximize provider production for faculty providers and hygienists. Responsible for greeting patients and verifying that all patient information is accurate at the time the patient checks in for his appointment and for checking patients in for their respective appointments click apply for full job details