Job Summary The Senior Director of Nursing Patient Care Operations guides and supports pediatric nursing practice and patient care operational leaders across a wide range of nursing, patient care, and clinical programs. This role provides efficient and effective management of the Department of Nursing and leads the development and execution of its strategic plan. The Senior Director partners with hospital leadership, management, medical staff, and clinical areas in decision-making processes related to patient care programs, policies, and the hospitals overall plan for delivering patient care. The Senior Director embodies Boston Childrens Hospitals core values in all interactions with patients, families, and colleagues. Key Responsibilities Determine and develop strategic nursing and interdisciplinary programs that align with the mission, values, and goals of Boston Childrens Hospital. Develop and implement equitable criteria and processes for staff selection, evaluation, promotion, and termination within designated areas of responsibility, ensuring compliance with system standards. Create strategies that foster the cultural change necessary to advance nursing practice across the continuum of care. Ensure continuous compliance with all applicable regulatory bodies (e.g., The Joint Commission, CMS, Department of Public Health). Oversee compliance with nursing policies, standards of patient care, and nursing practice. Develop and evaluate budgets, administrative strategies, and systems to support clinical programs. Provide leadership and oversight to individuals and workgroups, fostering a culture of quality improvement and accountability to achieve desired outcomes. Create and sustain an environment that fosters excellence, sensitivity, leadership, and mentorship. Anticipate and prepare for knowledge needs required for complex multi-system change. Provide leadership for the development of and/or participation in studies, research, publications, and professional presentations. Collaborate with senior leaders to shape and advance the organizational mission and vision. Direct the integration of nursing and nursing-related activities in the achievement of shared organizational goals. Enhance the quality and effectiveness of the facilitys overall health care program by coordinating and advancing patient care operations. Required Qualifications Current Massachusetts state licensure as a Registered Nurse. Masters degree in Nursing (MSN/MS) required; doctoral degree (PhD, DrPH, DNSc, or DNP) preferred, with demonstrated clinical data management skills. Minimum of 10 years of RN experience, including at least 8 years of leadership in a complex, research-intensive, academic clinical setting; pediatric nursing leadership strongly preferred. Advanced analytical skills to resolve scientific, clinical, human resources, legal, financial, or administrative challenges requiring innovative solutions. Proven ability to develop financial and operational plans for large hospital departments/divisions. Demonstrated leadership skills with the ability to manage staff effectively and collaborate with senior leaders, peer department heads, and external agencies. Strong strategic planning, decision-making, and communication skills, with a track record of advancing patient care and operational excellence in academic health care. Required Preferred Job Industries Other
10/25/2025
Full time
Job Summary The Senior Director of Nursing Patient Care Operations guides and supports pediatric nursing practice and patient care operational leaders across a wide range of nursing, patient care, and clinical programs. This role provides efficient and effective management of the Department of Nursing and leads the development and execution of its strategic plan. The Senior Director partners with hospital leadership, management, medical staff, and clinical areas in decision-making processes related to patient care programs, policies, and the hospitals overall plan for delivering patient care. The Senior Director embodies Boston Childrens Hospitals core values in all interactions with patients, families, and colleagues. Key Responsibilities Determine and develop strategic nursing and interdisciplinary programs that align with the mission, values, and goals of Boston Childrens Hospital. Develop and implement equitable criteria and processes for staff selection, evaluation, promotion, and termination within designated areas of responsibility, ensuring compliance with system standards. Create strategies that foster the cultural change necessary to advance nursing practice across the continuum of care. Ensure continuous compliance with all applicable regulatory bodies (e.g., The Joint Commission, CMS, Department of Public Health). Oversee compliance with nursing policies, standards of patient care, and nursing practice. Develop and evaluate budgets, administrative strategies, and systems to support clinical programs. Provide leadership and oversight to individuals and workgroups, fostering a culture of quality improvement and accountability to achieve desired outcomes. Create and sustain an environment that fosters excellence, sensitivity, leadership, and mentorship. Anticipate and prepare for knowledge needs required for complex multi-system change. Provide leadership for the development of and/or participation in studies, research, publications, and professional presentations. Collaborate with senior leaders to shape and advance the organizational mission and vision. Direct the integration of nursing and nursing-related activities in the achievement of shared organizational goals. Enhance the quality and effectiveness of the facilitys overall health care program by coordinating and advancing patient care operations. Required Qualifications Current Massachusetts state licensure as a Registered Nurse. Masters degree in Nursing (MSN/MS) required; doctoral degree (PhD, DrPH, DNSc, or DNP) preferred, with demonstrated clinical data management skills. Minimum of 10 years of RN experience, including at least 8 years of leadership in a complex, research-intensive, academic clinical setting; pediatric nursing leadership strongly preferred. Advanced analytical skills to resolve scientific, clinical, human resources, legal, financial, or administrative challenges requiring innovative solutions. Proven ability to develop financial and operational plans for large hospital departments/divisions. Demonstrated leadership skills with the ability to manage staff effectively and collaborate with senior leaders, peer department heads, and external agencies. Strong strategic planning, decision-making, and communication skills, with a track record of advancing patient care and operational excellence in academic health care. Required Preferred Job Industries Other
The Division of Medical Critical Care within the Department of Pediatrics at Boston Children s Hospital and Harvard Medical School is seeking a Medical Director for the Medical Intensive Care Unit (MICU). The ideal candidate will be board-certified in Pediatric Critical Care Medicine with at least five years of experience as an attending Pediatric Intensivist and possess demonstrated leadership experience, clinical excellence, and a commitment to advancing quality and safety in pediatric critical care. The MICU is a 22-bed unit at Boston Children s Hospital, a leading freestanding children s hospital. We admit patients with a mix of acute medical critical illness including respiratory failure, sepsis, diabetic ketoacidosis, ingestions, metabolic disorders, pulmonary hypertension, renal failure, and GI bleeding. We also care for patients with acute on chronic critical illness and patients with technology dependence admitted during decompensations. This leadership role includes oversight of clinical operations and multidisciplinary team coordination within the MICU. The Medical Director will work closely with nursing leadership, advanced practice clinicians, and administrative partners to ensure high-quality, patient-centered care. Responsibilities include developing and implementing protocols, fostering a culture of safety and continuous learning, mentoring faculty and trainees, and contributing to strategic planning for the unit. The Medical Director will also serve as a key liaison between the MICU, other ICUs and hospital departments, promoting collaboration and innovation in care delivery. This position includes an academic appointment at Harvard Medical School at the level of Instructor, Assistant Professor, or Associate Professor, commensurate with experience and qualifications. Opportunities for research, education, and leadership development are available in collaboration with Boston Children s faculty. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law. About Boston Children's Hospital Boston Children s Hospital is dedicated to improving and advancing the health and well-being of children around the world through its life-changing work in clinical care, biomedical research, medical education and community engagement. Boston Children's is ranked among the best pediatric hospitals in the world by Newsweek and among best in the nation by U.S. News and World Report. It is home to the world's largest pediatric research enterprise, and it is the leading recipient of pediatric research funding from the National Institutes of Health. It is the primary pediatric teaching hospital for Harvard Medical School. Boston Children s treats more children with rare diseases and complex conditions than any other hospital. Boston Children s is dedicated to creating a culture where all patients, families, clinicians, researchers, staff, and communities feel empowered and supported. We are committed to working together to support health equity and promote anti-racist practices. This is not merely an aspirational goal, and in August 2020, we shared our formal Declaration on Equity, Diversity and Inclusivity that will be our guiding compass in making this goal a reality.
10/18/2025
Full time
The Division of Medical Critical Care within the Department of Pediatrics at Boston Children s Hospital and Harvard Medical School is seeking a Medical Director for the Medical Intensive Care Unit (MICU). The ideal candidate will be board-certified in Pediatric Critical Care Medicine with at least five years of experience as an attending Pediatric Intensivist and possess demonstrated leadership experience, clinical excellence, and a commitment to advancing quality and safety in pediatric critical care. The MICU is a 22-bed unit at Boston Children s Hospital, a leading freestanding children s hospital. We admit patients with a mix of acute medical critical illness including respiratory failure, sepsis, diabetic ketoacidosis, ingestions, metabolic disorders, pulmonary hypertension, renal failure, and GI bleeding. We also care for patients with acute on chronic critical illness and patients with technology dependence admitted during decompensations. This leadership role includes oversight of clinical operations and multidisciplinary team coordination within the MICU. The Medical Director will work closely with nursing leadership, advanced practice clinicians, and administrative partners to ensure high-quality, patient-centered care. Responsibilities include developing and implementing protocols, fostering a culture of safety and continuous learning, mentoring faculty and trainees, and contributing to strategic planning for the unit. The Medical Director will also serve as a key liaison between the MICU, other ICUs and hospital departments, promoting collaboration and innovation in care delivery. This position includes an academic appointment at Harvard Medical School at the level of Instructor, Assistant Professor, or Associate Professor, commensurate with experience and qualifications. Opportunities for research, education, and leadership development are available in collaboration with Boston Children s faculty. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law. About Boston Children's Hospital Boston Children s Hospital is dedicated to improving and advancing the health and well-being of children around the world through its life-changing work in clinical care, biomedical research, medical education and community engagement. Boston Children's is ranked among the best pediatric hospitals in the world by Newsweek and among best in the nation by U.S. News and World Report. It is home to the world's largest pediatric research enterprise, and it is the leading recipient of pediatric research funding from the National Institutes of Health. It is the primary pediatric teaching hospital for Harvard Medical School. Boston Children s treats more children with rare diseases and complex conditions than any other hospital. Boston Children s is dedicated to creating a culture where all patients, families, clinicians, researchers, staff, and communities feel empowered and supported. We are committed to working together to support health equity and promote anti-racist practices. This is not merely an aspirational goal, and in August 2020, we shared our formal Declaration on Equity, Diversity and Inclusivity that will be our guiding compass in making this goal a reality.
Job Summary The Senior Director of Nursing Patient Care Operations guides and supports pediatric nursing practice and patient care operational leaders across a wide range of nursing, patient care, and clinical programs. This role provides efficient and effective management of the Department of Nursing and leads the development and execution of its strategic plan. The Senior Director partners with hospital leadership, management, medical staff, and clinical areas in decision-making processes related to patient care programs, policies, and the hospitals overall plan for delivering patient care. The Senior Director embodies Boston Childrens Hospitals core values in all interactions with patients, families, and colleagues. Key Responsibilities Determine and develop strategic nursing and interdisciplinary programs that align with the mission, values, and goals of Boston Childrens Hospital. Develop and implement equitable criteria and processes for staff selection, evaluation, promotion, and termination within designated areas of responsibility, ensuring compliance with system standards. Create strategies that foster the cultural change necessary to advance nursing practice across the continuum of care. Ensure continuous compliance with all applicable regulatory bodies (e.g., The Joint Commission, CMS, Department of Public Health). Oversee compliance with nursing policies, standards of patient care, and nursing practice. Develop and evaluate budgets, administrative strategies, and systems to support clinical programs. Provide leadership and oversight to individuals and workgroups, fostering a culture of quality improvement and accountability to achieve desired outcomes. Create and sustain an environment that fosters excellence, sensitivity, leadership, and mentorship. Anticipate and prepare for knowledge needs required for complex multi-system change. Provide leadership for the development of and/or participation in studies, research, publications, and professional presentations. Collaborate with senior leaders to shape and advance the organizational mission and vision. Direct the integration of nursing and nursing-related activities in the achievement of shared organizational goals. Enhance the quality and effectiveness of the facilitys overall health care program by coordinating and advancing patient care operations. Required Qualifications Current Massachusetts state licensure as a Registered Nurse. Masters degree in Nursing (MSN/MS) required; doctoral degree (PhD, DrPH, DNSc, or DNP) preferred, with demonstrated clinical data management skills. Minimum of 10 years of RN experience, including at least 8 years of leadership in a complex, research-intensive, academic clinical setting; pediatric nursing leadership strongly preferred. Advanced analytical skills to resolve scientific, clinical, human resources, legal, financial, or administrative challenges requiring innovative solutions. Proven ability to develop financial and operational plans for large hospital departments/divisions. Demonstrated leadership skills with the ability to manage staff effectively and collaborate with senior leaders, peer department heads, and external agencies. Strong strategic planning, decision-making, and communication skills, with a track record of advancing patient care and operational excellence in academic health care. Required Preferred Job Industries Other
10/06/2025
Full time
Job Summary The Senior Director of Nursing Patient Care Operations guides and supports pediatric nursing practice and patient care operational leaders across a wide range of nursing, patient care, and clinical programs. This role provides efficient and effective management of the Department of Nursing and leads the development and execution of its strategic plan. The Senior Director partners with hospital leadership, management, medical staff, and clinical areas in decision-making processes related to patient care programs, policies, and the hospitals overall plan for delivering patient care. The Senior Director embodies Boston Childrens Hospitals core values in all interactions with patients, families, and colleagues. Key Responsibilities Determine and develop strategic nursing and interdisciplinary programs that align with the mission, values, and goals of Boston Childrens Hospital. Develop and implement equitable criteria and processes for staff selection, evaluation, promotion, and termination within designated areas of responsibility, ensuring compliance with system standards. Create strategies that foster the cultural change necessary to advance nursing practice across the continuum of care. Ensure continuous compliance with all applicable regulatory bodies (e.g., The Joint Commission, CMS, Department of Public Health). Oversee compliance with nursing policies, standards of patient care, and nursing practice. Develop and evaluate budgets, administrative strategies, and systems to support clinical programs. Provide leadership and oversight to individuals and workgroups, fostering a culture of quality improvement and accountability to achieve desired outcomes. Create and sustain an environment that fosters excellence, sensitivity, leadership, and mentorship. Anticipate and prepare for knowledge needs required for complex multi-system change. Provide leadership for the development of and/or participation in studies, research, publications, and professional presentations. Collaborate with senior leaders to shape and advance the organizational mission and vision. Direct the integration of nursing and nursing-related activities in the achievement of shared organizational goals. Enhance the quality and effectiveness of the facilitys overall health care program by coordinating and advancing patient care operations. Required Qualifications Current Massachusetts state licensure as a Registered Nurse. Masters degree in Nursing (MSN/MS) required; doctoral degree (PhD, DrPH, DNSc, or DNP) preferred, with demonstrated clinical data management skills. Minimum of 10 years of RN experience, including at least 8 years of leadership in a complex, research-intensive, academic clinical setting; pediatric nursing leadership strongly preferred. Advanced analytical skills to resolve scientific, clinical, human resources, legal, financial, or administrative challenges requiring innovative solutions. Proven ability to develop financial and operational plans for large hospital departments/divisions. Demonstrated leadership skills with the ability to manage staff effectively and collaborate with senior leaders, peer department heads, and external agencies. Strong strategic planning, decision-making, and communication skills, with a track record of advancing patient care and operational excellence in academic health care. Required Preferred Job Industries Other
Position Summary/ Department Summary: Under minimal supervision, the Administrative Associate III plans, organizes, and provides secretarial and administrative support for a business unit using independent judgment and discretion in planning, prioritizing, and organizing work. Key Responsibilities: Support special projects: compile/analyze data, create charts/spreadsheets, and produce complex reports/documents. Prepare, transcribe, format, and proofread technical/scientific correspondence and materials using desktop publishing/graphics tools. Answer/screen calls; greet visitors; provide routine information; draft and route correspondence. Manage calendars and meetings; secure rooms/equipment; prepare agendas/materials; arrange travel; coordinate conferences/seminars and registrations. Maintain files, records, and databases; enter data; generate periodic reports/labels; manage office reference library. Monitor office equipment and supplies; reorder and coordinate repairs; reconcile orders/invoices; resolve billing issues; liaise with support services. Prepare, route, and track administrative forms; obtain approvals; resolve delays/errors with other departments. Lead office support staff: assign/prioritize work, monitor performance, provide feedback, interpret policies, train/orient new staff, and assist with hiring and training as appropriate. Minimum Qualifications Education: High school diploma or GED required. Experience: One (1) year of related work experience required. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
10/06/2025
Full time
Position Summary/ Department Summary: Under minimal supervision, the Administrative Associate III plans, organizes, and provides secretarial and administrative support for a business unit using independent judgment and discretion in planning, prioritizing, and organizing work. Key Responsibilities: Support special projects: compile/analyze data, create charts/spreadsheets, and produce complex reports/documents. Prepare, transcribe, format, and proofread technical/scientific correspondence and materials using desktop publishing/graphics tools. Answer/screen calls; greet visitors; provide routine information; draft and route correspondence. Manage calendars and meetings; secure rooms/equipment; prepare agendas/materials; arrange travel; coordinate conferences/seminars and registrations. Maintain files, records, and databases; enter data; generate periodic reports/labels; manage office reference library. Monitor office equipment and supplies; reorder and coordinate repairs; reconcile orders/invoices; resolve billing issues; liaise with support services. Prepare, route, and track administrative forms; obtain approvals; resolve delays/errors with other departments. Lead office support staff: assign/prioritize work, monitor performance, provide feedback, interpret policies, train/orient new staff, and assist with hiring and training as appropriate. Minimum Qualifications Education: High school diploma or GED required. Experience: One (1) year of related work experience required. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Position Summary/ Department Summary: We are seeking a highly organized, detail-oriented professional with strong customer service skills and experience in administrative and operational support. This role supports the daily functions of the Facilities Engineering department and involves regular interaction with internal teams, hospital staff, and external vendors. It requires clear communication, strong follow-through, and the ability to manage multiple tasks efficiently. Key Responsibilities: Monitor and process service requests using Maximo, ensuring work order accuracy and providing follow-up communication. Support department budgeting and financial tracking using Microsoft Excel, including preparing reports and maintaining spreadsheets and summaries for leadership review. Manage procurement tasks in PeopleSoft, including creating purchase requisitions, tracking purchase orders, and submitting invoices to ensure timely and accurate payments. Oversee and maintain office supply inventory, ensuring timely procurement to support departmental needs. Provide professional and courteous customer service via phone and email by managing the department office phone line and customer service email inbox, ensuring timely and accurate responses in coordination with internal teams. Send daily departmental communications such as sick call reports, attendance reports, and employee updates. Serve as the on-site point of contact for the Data Team, providing support and communicating issues to remote team members. Use Smartsheet to track shared tasks and deliverables, supporting coordination and communication across teams. Provide administrative support for monthly department training sessions and select leadership meetings. Take accurate, professional meeting minutes and distribute follow-ups as needed. Organize and maintain filing systems, including records for regulatory compliance. Other duties as assigned. Minimum Qualifications Education: High school diploma or GED required. Experience: Two (2) years of related experience required. Skills/Knowledge Proven experience in delivering responsive customer service and handling a variety of administrative tasks Excellent organizational and time management skills, with the ability to stay organized while managing shifting priorities Strong written and verbal communication skills, with the ability to interact courteously with customers and collaborate effectively with internal teams Strong command of Microsoft Outlook to efficiently manage communications and appointments Strong skills in Microsoft Excel to support financial tracking, create summaries, and assist with routine reporting Experience with PeopleSoft or comparable administrative and financial systems is preferred Familiarity with Maximo or similar service request management software is a plus BCH offers competitive compensation and unmatched benefits.
10/06/2025
Full time
Position Summary/ Department Summary: We are seeking a highly organized, detail-oriented professional with strong customer service skills and experience in administrative and operational support. This role supports the daily functions of the Facilities Engineering department and involves regular interaction with internal teams, hospital staff, and external vendors. It requires clear communication, strong follow-through, and the ability to manage multiple tasks efficiently. Key Responsibilities: Monitor and process service requests using Maximo, ensuring work order accuracy and providing follow-up communication. Support department budgeting and financial tracking using Microsoft Excel, including preparing reports and maintaining spreadsheets and summaries for leadership review. Manage procurement tasks in PeopleSoft, including creating purchase requisitions, tracking purchase orders, and submitting invoices to ensure timely and accurate payments. Oversee and maintain office supply inventory, ensuring timely procurement to support departmental needs. Provide professional and courteous customer service via phone and email by managing the department office phone line and customer service email inbox, ensuring timely and accurate responses in coordination with internal teams. Send daily departmental communications such as sick call reports, attendance reports, and employee updates. Serve as the on-site point of contact for the Data Team, providing support and communicating issues to remote team members. Use Smartsheet to track shared tasks and deliverables, supporting coordination and communication across teams. Provide administrative support for monthly department training sessions and select leadership meetings. Take accurate, professional meeting minutes and distribute follow-ups as needed. Organize and maintain filing systems, including records for regulatory compliance. Other duties as assigned. Minimum Qualifications Education: High school diploma or GED required. Experience: Two (2) years of related experience required. Skills/Knowledge Proven experience in delivering responsive customer service and handling a variety of administrative tasks Excellent organizational and time management skills, with the ability to stay organized while managing shifting priorities Strong written and verbal communication skills, with the ability to interact courteously with customers and collaborate effectively with internal teams Strong command of Microsoft Outlook to efficiently manage communications and appointments Strong skills in Microsoft Excel to support financial tracking, create summaries, and assist with routine reporting Experience with PeopleSoft or comparable administrative and financial systems is preferred Familiarity with Maximo or similar service request management software is a plus BCH offers competitive compensation and unmatched benefits.
Position Summary: The Division of Immunology at Boston Children's Hospital provides evaluation and treatment for patients with asthma, allergies, immune system disorders, skin diseases, and rheumatologic and inflammatory conditions. Learn more about the Division here. Key Responsibilities: Transcribes and types correspondence, forms, reports, manuscripts, and other materials from recorded dictation, shorthand, or rough draft. Prepares documents requiring stylized formats and lettering or graphics using specialized commercial software, such as desktop publishing or graphics packages. Proofreads and edits materials for grammar, punctuation, and spelling. Answers, screens, and routes telephone calls and greets and directs patients/families, visitors and staff. Provides routine and/or standardized information within scope of knowledge and authority. Drafts responses to routine correspondence. Schedules appointments and meetings and maintains personal calendars for physician/supervisor(s). Reserves meeting locations, orders refreshments, and prepares meeting agenda and other materials. Prepares travel arrangements as necessary. Assists in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Maintains departmental files, records, and databases. Enters information from source documents into computer databases and/or spreadsheets, compiling, printing, and distributing periodic reports, mailing labels, and other information as needed. Monitors and maintains office equipment and supply inventory. Reorders standard office supplies according to established guidelines and requests equipment repair services as needed. Communicate with hospital support service departments to request needed services. Prepares, routes, and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays and errors. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials, and sorting, collating, and distributing documents. Provides positive and effective customer service that supports departmental and hospital operations. Minimum Qualifications Education: High school diploma/GED required. Experience: Basic computer skills required. Previous administrative or customer service experience preferred. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
10/06/2025
Full time
Position Summary: The Division of Immunology at Boston Children's Hospital provides evaluation and treatment for patients with asthma, allergies, immune system disorders, skin diseases, and rheumatologic and inflammatory conditions. Learn more about the Division here. Key Responsibilities: Transcribes and types correspondence, forms, reports, manuscripts, and other materials from recorded dictation, shorthand, or rough draft. Prepares documents requiring stylized formats and lettering or graphics using specialized commercial software, such as desktop publishing or graphics packages. Proofreads and edits materials for grammar, punctuation, and spelling. Answers, screens, and routes telephone calls and greets and directs patients/families, visitors and staff. Provides routine and/or standardized information within scope of knowledge and authority. Drafts responses to routine correspondence. Schedules appointments and meetings and maintains personal calendars for physician/supervisor(s). Reserves meeting locations, orders refreshments, and prepares meeting agenda and other materials. Prepares travel arrangements as necessary. Assists in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Maintains departmental files, records, and databases. Enters information from source documents into computer databases and/or spreadsheets, compiling, printing, and distributing periodic reports, mailing labels, and other information as needed. Monitors and maintains office equipment and supply inventory. Reorders standard office supplies according to established guidelines and requests equipment repair services as needed. Communicate with hospital support service departments to request needed services. Prepares, routes, and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays and errors. Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials, and sorting, collating, and distributing documents. Provides positive and effective customer service that supports departmental and hospital operations. Minimum Qualifications Education: High school diploma/GED required. Experience: Basic computer skills required. Previous administrative or customer service experience preferred. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Summary: The Senior Epic Security Analyst serves as a subject-matter expert in Epic security design, build, and maintenance. This role ensures proper access, compliance, and operational efficiency across Epic applications and integrated systems. The analyst works closely with clinical, business, and IT stakeholders to manage user access provisioning, maintain security policies, conduct audits, and support enterprise security initiatives. Key Responsibilities: Lead the design, configuration, testing, and maintenance of Epic security, including user templates, providers, provider blueprints, roles, and profiles. Partner with application and operational teams to define access requirements, ensuring least-privilege access and role-based security standards. Manage user provisioning/deprovisioning workflows and troubleshoot security-related issues. Serve as an escalation point for complex Epic security requests and incidents. Collaborate with Information Security teams on enterprise-wide initiatives, including identity management and multi-factor authentication. Document security processes, build guides, and train junior analysts or operational staff. Support go-live activities, upgrades, and new module implementations with a focus on security readiness. Participate in on-call rotation Qualifications: Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or related field (or equivalent experience). 5+ years of experience supporting Epic applications, with at least 3 years specializing in Epic security preferred. Epic Security certification optional (may include Epic Security Coordinator or relevant Epic module certifications). Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and collaboration skills with both technical and non-technical stakeholders. Preferred Qualifications: Previous experience in a senior or lead Epic security role. Knowledge of audit tools, reporting, and compliance frameworks. Experience in large, complex healthcare organizations.
10/05/2025
Full time
Summary: The Senior Epic Security Analyst serves as a subject-matter expert in Epic security design, build, and maintenance. This role ensures proper access, compliance, and operational efficiency across Epic applications and integrated systems. The analyst works closely with clinical, business, and IT stakeholders to manage user access provisioning, maintain security policies, conduct audits, and support enterprise security initiatives. Key Responsibilities: Lead the design, configuration, testing, and maintenance of Epic security, including user templates, providers, provider blueprints, roles, and profiles. Partner with application and operational teams to define access requirements, ensuring least-privilege access and role-based security standards. Manage user provisioning/deprovisioning workflows and troubleshoot security-related issues. Serve as an escalation point for complex Epic security requests and incidents. Collaborate with Information Security teams on enterprise-wide initiatives, including identity management and multi-factor authentication. Document security processes, build guides, and train junior analysts or operational staff. Support go-live activities, upgrades, and new module implementations with a focus on security readiness. Participate in on-call rotation Qualifications: Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or related field (or equivalent experience). 5+ years of experience supporting Epic applications, with at least 3 years specializing in Epic security preferred. Epic Security certification optional (may include Epic Security Coordinator or relevant Epic module certifications). Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and collaboration skills with both technical and non-technical stakeholders. Preferred Qualifications: Previous experience in a senior or lead Epic security role. Knowledge of audit tools, reporting, and compliance frameworks. Experience in large, complex healthcare organizations.
Position Summary: The Senior IT Epic Analyst for Revenue Cycle Reporting plays a key role in supporting the organization's financial and operational goals through the development, optimization, and maintenance of Epic revenue cycle reporting solutions. This individual will serve as a subject matter expert in Epic reporting tools, collaborating with revenue cycle, finance, and IT stakeholders to deliver accurate, actionable insights. The Sr. Analyst ensures reporting solutions aligning with business requirements, regulatory standards, and organizational strategy, while mentoring junior analysts and leading complex projects. Key Responsibilities: Lead the design, development, testing, and deployment of Epic-based revenue cycle reports and dashboards (Clarity, Caboodle, Reporting Workbench, Radar, SlicerDicer). Partner with revenue cycle, finance, and operational leaders to understand reporting needs and deliver insights that support billing, collections, coding, compliance, and reimbursement. Ensure accuracy, timeliness, and data integrity across all reports and analytics solutions. Translate business requirements into technical specifications and develop reporting solutions to improve revenue cycle efficiency and outcomes. Maintain Epic certifications relevant to Revenue Cycle and Reporting; stay up to date on system upgrades and new functionality. Provide advanced troubleshooting and root cause analysis for reporting issues. Support ad hoc data requests, performance metrics, and regulatory/compliance reporting needs. Lead or participate in projects involving revenue cycle optimization, process improvement, and system enhancement. Mentor and provide guidance to junior analysts in reporting tools, data interpretation, and best practices. Collaborate with IT, finance, compliance, and clinical teams to ensure cross-functional alignment on reporting standards and governance. Qualifications: Bachelor's degree in information systems, Computer Science, Healthcare Administration, Finance, or related field (master's preferred). 5+ years of Epic reporting experience with emphasis on revenue cycle modules. Strong SQL development skills and experience with data warehouses and BI tools. Deep understanding of healthcare revenue cycle workflows, KPIs, and regulatory requirements. Experience leading projects, gathering requirements, and working directly with stakeholders at all organizational levels. Strong analytical, problem-solving, and communication skills. Ability to work independently while managing multiple priorities in a fast-paced environment. Epic Certifications - Required: Epic Clarity Data Model - Revenue Cycle (e.g., Resolute Professional Billing, Resolute Hospital Billing, Tapestry, Cadence) Epic Clarity (Advanced) Epic Caboodle Epic Reporting Workbench Epic Cogito Preferred Skills: Experience with visualization tools (Tableau, Power BI, Qlik). Prior experience mentoring or leading other analysts Familiarity with healthcare financial reporting, payer reimbursement models, and compliance reporting.
10/05/2025
Full time
Position Summary: The Senior IT Epic Analyst for Revenue Cycle Reporting plays a key role in supporting the organization's financial and operational goals through the development, optimization, and maintenance of Epic revenue cycle reporting solutions. This individual will serve as a subject matter expert in Epic reporting tools, collaborating with revenue cycle, finance, and IT stakeholders to deliver accurate, actionable insights. The Sr. Analyst ensures reporting solutions aligning with business requirements, regulatory standards, and organizational strategy, while mentoring junior analysts and leading complex projects. Key Responsibilities: Lead the design, development, testing, and deployment of Epic-based revenue cycle reports and dashboards (Clarity, Caboodle, Reporting Workbench, Radar, SlicerDicer). Partner with revenue cycle, finance, and operational leaders to understand reporting needs and deliver insights that support billing, collections, coding, compliance, and reimbursement. Ensure accuracy, timeliness, and data integrity across all reports and analytics solutions. Translate business requirements into technical specifications and develop reporting solutions to improve revenue cycle efficiency and outcomes. Maintain Epic certifications relevant to Revenue Cycle and Reporting; stay up to date on system upgrades and new functionality. Provide advanced troubleshooting and root cause analysis for reporting issues. Support ad hoc data requests, performance metrics, and regulatory/compliance reporting needs. Lead or participate in projects involving revenue cycle optimization, process improvement, and system enhancement. Mentor and provide guidance to junior analysts in reporting tools, data interpretation, and best practices. Collaborate with IT, finance, compliance, and clinical teams to ensure cross-functional alignment on reporting standards and governance. Qualifications: Bachelor's degree in information systems, Computer Science, Healthcare Administration, Finance, or related field (master's preferred). 5+ years of Epic reporting experience with emphasis on revenue cycle modules. Strong SQL development skills and experience with data warehouses and BI tools. Deep understanding of healthcare revenue cycle workflows, KPIs, and regulatory requirements. Experience leading projects, gathering requirements, and working directly with stakeholders at all organizational levels. Strong analytical, problem-solving, and communication skills. Ability to work independently while managing multiple priorities in a fast-paced environment. Epic Certifications - Required: Epic Clarity Data Model - Revenue Cycle (e.g., Resolute Professional Billing, Resolute Hospital Billing, Tapestry, Cadence) Epic Clarity (Advanced) Epic Caboodle Epic Reporting Workbench Epic Cogito Preferred Skills: Experience with visualization tools (Tableau, Power BI, Qlik). Prior experience mentoring or leading other analysts Familiarity with healthcare financial reporting, payer reimbursement models, and compliance reporting.
Position Summary / Department Summary The Senior. Epic Analyst - Cadence/Referrals plays a critical role in supporting and optimizing Epic applications within the scheduling and referral workflows. This position is responsible for advanced system design, configuration, testing, and maintenance to ensure smooth integration across supported systems and operational processes. As an experienced Epic resource, Senior Analyst works closely with operational leaders, end-users, and IT partners to deliver effective solutions, troubleshoot complex issues, and drive improvements. The role also provides mentorship to junior analysts and contributes to process enhancements that support the hospital's mission of delivering high-quality patient care. Key Responsibilities Serve as a subject matter expert for Epic Cadence and Referrals applications, with deep knowledge of scheduling and referral workflows. Perform advanced system build and configuration, including moderately complex logic, security settings, workflows, and templates. Collaborate with operational stakeholders to analyze needs, recommend enhancements, and translate requirements into system solutions. Conduct unit, integrated, and regression testing for upgrades, enhancements, and new implementations. Research Epic vendor functionality and recommend system features, customizations, or integrations to optimize workflows. Support Epic vendor integrations and coordinate testing with cross-application teams. Troubleshoot and resolve escalated issues, partnering with IT peers and vendors as needed. Prepare and maintain documentation, including system build records, workflows, and technical specifications. Collaborate with peers across IT to ensure downstream impacts (billing, admitting, provider access, etc.) are properly addressed. Assist in upgrade readiness by reviewing release notes, documenting system changes, and testing new features. Mentor junior analysts in Epic build, troubleshooting approaches, and best practices. Participate in team meetings, cross-departmental workgroups, and user forums to ensure alignment and knowledge sharing. Contribute to process improvement initiatives and provide input on optimizing support operations. May attend Epic user groups, trainings, or certification conferences to maintain expertise. Minimum Qualifications Education: Bachelor's degree required, or an equivalent combination of education, certifications, and relevant work experience. Experience: Minimum 6 years of Epic application support experience, with at least 3 years of Epic build responsibilities. Prior experience with scheduling and referral workflows highly preferred. Experience supporting complex builds, integrations, and upgrades. Experience collaborating directly with operational stakeholders to translate business needs into system solutions. Demonstrated ability to contribute to multi-application projects and lead assigned workstreams effectively. Epic Certifications - Required Epic Cadence Epic Certifications - Preferred Epic Referrals Epic Decision Tree Badge Lean Six Sigma Green Belt certification (preferred) Additional Epic certifications beyond Cadence/Referrals (e.g., Prelude, Grand Central, Welcome, Resolute) strongly preferred.
10/05/2025
Full time
Position Summary / Department Summary The Senior. Epic Analyst - Cadence/Referrals plays a critical role in supporting and optimizing Epic applications within the scheduling and referral workflows. This position is responsible for advanced system design, configuration, testing, and maintenance to ensure smooth integration across supported systems and operational processes. As an experienced Epic resource, Senior Analyst works closely with operational leaders, end-users, and IT partners to deliver effective solutions, troubleshoot complex issues, and drive improvements. The role also provides mentorship to junior analysts and contributes to process enhancements that support the hospital's mission of delivering high-quality patient care. Key Responsibilities Serve as a subject matter expert for Epic Cadence and Referrals applications, with deep knowledge of scheduling and referral workflows. Perform advanced system build and configuration, including moderately complex logic, security settings, workflows, and templates. Collaborate with operational stakeholders to analyze needs, recommend enhancements, and translate requirements into system solutions. Conduct unit, integrated, and regression testing for upgrades, enhancements, and new implementations. Research Epic vendor functionality and recommend system features, customizations, or integrations to optimize workflows. Support Epic vendor integrations and coordinate testing with cross-application teams. Troubleshoot and resolve escalated issues, partnering with IT peers and vendors as needed. Prepare and maintain documentation, including system build records, workflows, and technical specifications. Collaborate with peers across IT to ensure downstream impacts (billing, admitting, provider access, etc.) are properly addressed. Assist in upgrade readiness by reviewing release notes, documenting system changes, and testing new features. Mentor junior analysts in Epic build, troubleshooting approaches, and best practices. Participate in team meetings, cross-departmental workgroups, and user forums to ensure alignment and knowledge sharing. Contribute to process improvement initiatives and provide input on optimizing support operations. May attend Epic user groups, trainings, or certification conferences to maintain expertise. Minimum Qualifications Education: Bachelor's degree required, or an equivalent combination of education, certifications, and relevant work experience. Experience: Minimum 6 years of Epic application support experience, with at least 3 years of Epic build responsibilities. Prior experience with scheduling and referral workflows highly preferred. Experience supporting complex builds, integrations, and upgrades. Experience collaborating directly with operational stakeholders to translate business needs into system solutions. Demonstrated ability to contribute to multi-application projects and lead assigned workstreams effectively. Epic Certifications - Required Epic Cadence Epic Certifications - Preferred Epic Referrals Epic Decision Tree Badge Lean Six Sigma Green Belt certification (preferred) Additional Epic certifications beyond Cadence/Referrals (e.g., Prelude, Grand Central, Welcome, Resolute) strongly preferred.
Position Summary The IT Epic Analyst II - Professional Billing is responsible for supporting, configuring, and optimizing the Epic Professional Billing (PB) application to meet organizational and departmental goals. This role partners with revenue cycle, finance, clinical, and IT stakeholders to ensure the effective use of Epic PB, driving improvements in workflows, system functionality, and overall user satisfaction. The Analyst II level indicates advanced knowledge of Epic PB, independent project execution, and the ability to serve as a resource to junior analysts. Key Responsibilities Serve as the subject matter expert (SME) for Epic Professional Billing (PB) functionality, workflows, and best practices. Analyze business processes and translate operational needs into system requirements and solutions within Epic PB. Configure, build, test, and implement changes in Epic PB to support billing workflows, claims processing, payments, and revenue cycle initiatives. Troubleshoot and resolve complex system issues; collaborate with end users, IT peers, and Epic support as needed. Provide system maintenance, monitoring, and upgrades to ensure stability and compliance with industry and organizational standards. Develop and maintain technical and functional documentation, including workflows, system specifications, and training materials. Partner with stakeholders to evaluate, design, and implement system enhancements and upgrades. Participate in Epic upgrades, testing cycles, and optimization projects. Mentor and provide guidance to junior analysts on Epic PB workflows and configuration. Support end-user training and act as a liaison between IT and revenue cycle departments. Ensure compliance with HIPAA, security policies, and organizational change management procedures. Qualifications Required: Bachelor's degree in Information Systems, Healthcare Administration, Business, or related field, or equivalent work experience. Current Epic Professional Billing (PB) Certification Minimum 2-4 years of experience supporting Epic applications, with at least 1-2 years specifically in Professional Billing. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently with minimal supervision while managing multiple priorities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical, financial, and IT stakeholders. Preferred: Additional Epic certifications (e.g., Hospital Billing, Resolute, Claims, or related revenue cycle modules). Experience with revenue cycle operations, billing, and reimbursement processes in a healthcare setting. Knowledge and hands-on experience with Epic Charge Router and/or Charging workflows. Knowledge of SQL, reporting tools, or data extracts. Experience with project management methodologies and tools.
10/05/2025
Full time
Position Summary The IT Epic Analyst II - Professional Billing is responsible for supporting, configuring, and optimizing the Epic Professional Billing (PB) application to meet organizational and departmental goals. This role partners with revenue cycle, finance, clinical, and IT stakeholders to ensure the effective use of Epic PB, driving improvements in workflows, system functionality, and overall user satisfaction. The Analyst II level indicates advanced knowledge of Epic PB, independent project execution, and the ability to serve as a resource to junior analysts. Key Responsibilities Serve as the subject matter expert (SME) for Epic Professional Billing (PB) functionality, workflows, and best practices. Analyze business processes and translate operational needs into system requirements and solutions within Epic PB. Configure, build, test, and implement changes in Epic PB to support billing workflows, claims processing, payments, and revenue cycle initiatives. Troubleshoot and resolve complex system issues; collaborate with end users, IT peers, and Epic support as needed. Provide system maintenance, monitoring, and upgrades to ensure stability and compliance with industry and organizational standards. Develop and maintain technical and functional documentation, including workflows, system specifications, and training materials. Partner with stakeholders to evaluate, design, and implement system enhancements and upgrades. Participate in Epic upgrades, testing cycles, and optimization projects. Mentor and provide guidance to junior analysts on Epic PB workflows and configuration. Support end-user training and act as a liaison between IT and revenue cycle departments. Ensure compliance with HIPAA, security policies, and organizational change management procedures. Qualifications Required: Bachelor's degree in Information Systems, Healthcare Administration, Business, or related field, or equivalent work experience. Current Epic Professional Billing (PB) Certification Minimum 2-4 years of experience supporting Epic applications, with at least 1-2 years specifically in Professional Billing. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently with minimal supervision while managing multiple priorities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical, financial, and IT stakeholders. Preferred: Additional Epic certifications (e.g., Hospital Billing, Resolute, Claims, or related revenue cycle modules). Experience with revenue cycle operations, billing, and reimbursement processes in a healthcare setting. Knowledge and hands-on experience with Epic Charge Router and/or Charging workflows. Knowledge of SQL, reporting tools, or data extracts. Experience with project management methodologies and tools.
Position Summary / Department Summary In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed Serves as a subject matter expert on core applications Guides analysts through design, configuration, testing, implementation, and maintenance Acts as an escalation point for complex issues Applies Epic expertise and consultative skills to identify business solutions Analyzes technology and operations, recommending new features, vendors, or integrations Researches vendor functionality, assesses integration needs, and recommends customizations Leads multi-month projects from inception to implementation Performs advanced configurations and customizations Implements edits (e.g., security classes), moderately complex logic, or new templates Ensures downstream impacts (billing, admitting, provider access) are addressed Conducts unit, integrated, and specialty testing Manages Epic-eligible vendor integrations and upgrades Coordinates testing for multi-application projects Partners with IT and vendors on non-Epic integrations Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed Leads team meetings, maintains cross-team communication, and provides updates to leadership Represents the team in internal and external meetings Reviews schedules, raises performance concerns, and ensures coverage Supports onboarding, training, and mentoring Audits work for quality and provides performance feedback Develops or contributes to online and in-person training materials Assists with process improvements, escalates resource needs, and supports implementation May present at national Epic forums and attend trainings or conferences for certification Qualifications Bachelor's degree required (Associate's +2 years, or HS diploma/GED +4 years may substitute). 8 years Epic application support experience, including complex builds/integrations. At least 4 years Epic build experience with responsibility for complex builds/integrations. Epic Certifications - Required Epic Cadence Epic Certifications - Preferred Epic Referral Epic Decision Tree Badge Lean Six Sigma Green Belt certification.
10/05/2025
Full time
Position Summary / Department Summary In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed Serves as a subject matter expert on core applications Guides analysts through design, configuration, testing, implementation, and maintenance Acts as an escalation point for complex issues Applies Epic expertise and consultative skills to identify business solutions Analyzes technology and operations, recommending new features, vendors, or integrations Researches vendor functionality, assesses integration needs, and recommends customizations Leads multi-month projects from inception to implementation Performs advanced configurations and customizations Implements edits (e.g., security classes), moderately complex logic, or new templates Ensures downstream impacts (billing, admitting, provider access) are addressed Conducts unit, integrated, and specialty testing Manages Epic-eligible vendor integrations and upgrades Coordinates testing for multi-application projects Partners with IT and vendors on non-Epic integrations Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed Leads team meetings, maintains cross-team communication, and provides updates to leadership Represents the team in internal and external meetings Reviews schedules, raises performance concerns, and ensures coverage Supports onboarding, training, and mentoring Audits work for quality and provides performance feedback Develops or contributes to online and in-person training materials Assists with process improvements, escalates resource needs, and supports implementation May present at national Epic forums and attend trainings or conferences for certification Qualifications Bachelor's degree required (Associate's +2 years, or HS diploma/GED +4 years may substitute). 8 years Epic application support experience, including complex builds/integrations. At least 4 years Epic build experience with responsibility for complex builds/integrations. Epic Certifications - Required Epic Cadence Epic Certifications - Preferred Epic Referral Epic Decision Tree Badge Lean Six Sigma Green Belt certification.
Position Summary Serves as a team resource and a member of the department's initial support for the assigned Epic application and end-users. Work requires an understanding of the context and the relationships between operations and Epic related systems in addition to understanding the basis for current configurations in order to resolve moderately complex problems. With deepening knowledge, begins to specialize in a particular area of a broad process. Key Responsibilities Serves as a team resource with growing expertise in assigned operations, the related Epic application, and its relationships with other Epic products. Begins to specialize in a specific area of a broader process (e.g., revenue cycle, inpatient, ambulatory). Requires understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with downstream impacts. Solutions often involve data, rules, and templates. Engages end-users to understand business needs (process, data, reporting) and the context for current state. Clarifies and finalizes request scope with end-user/client. Conducts technology and operations analyses. Participates in ticket analysis to troubleshoot issues and identify needs for project work (e.g., enhancements, system modifications). Independently performs moderately complex configuration following departmental protocol. Modifies rules with multiple variables, new elements/properties, templates, and straightforward custom logic. Coordinates implementation of solutions impacting the supported application, vendor, end users, and technical teams. Researches and analyzes vendor and internal application functionality related to the supported application. Participates in upgrades by reviewing release notes, outlining necessary build/testing for review, communicating milestones, and managing timelines. Creates/updates test scripts. Performs system maintenance (e.g., interface errors, annual industry edits). Communicates with super-users and managers about supported application and processes. Uses strong communication skills to explain moderately complex issues and influence solutions. Regularly obtains feedback from super-users and managers. May provide specialty training to user groups. Guides less experienced team members in build and testing. Participates in professional development, forums, and knowledge-sharing. May attend/present at external forums (e.g., Epic XGM Support). Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 1 year of experience directly supporting Epic applications, including builds or template management. Experience in operational analysis, system/application support, and training or advising end-users. Preferred: 3 years of Epic application support experience, including builds or template management. Direct work experience in the operational domain supported (e.g., ambulatory workflows, revenue cycle, scheduling, billing). Experience as a super-user of an EHR (Epic preferred). Licensure / Certifications Required: Epic certification in the core application (Ambulatory). Preferred: Epic certification in ancillary/non-core applications. Lean Six Sigma Yellow Belt. Non-Epic specialty certifications, as applicable.
10/05/2025
Full time
Position Summary Serves as a team resource and a member of the department's initial support for the assigned Epic application and end-users. Work requires an understanding of the context and the relationships between operations and Epic related systems in addition to understanding the basis for current configurations in order to resolve moderately complex problems. With deepening knowledge, begins to specialize in a particular area of a broad process. Key Responsibilities Serves as a team resource with growing expertise in assigned operations, the related Epic application, and its relationships with other Epic products. Begins to specialize in a specific area of a broader process (e.g., revenue cycle, inpatient, ambulatory). Requires understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with downstream impacts. Solutions often involve data, rules, and templates. Engages end-users to understand business needs (process, data, reporting) and the context for current state. Clarifies and finalizes request scope with end-user/client. Conducts technology and operations analyses. Participates in ticket analysis to troubleshoot issues and identify needs for project work (e.g., enhancements, system modifications). Independently performs moderately complex configuration following departmental protocol. Modifies rules with multiple variables, new elements/properties, templates, and straightforward custom logic. Coordinates implementation of solutions impacting the supported application, vendor, end users, and technical teams. Researches and analyzes vendor and internal application functionality related to the supported application. Participates in upgrades by reviewing release notes, outlining necessary build/testing for review, communicating milestones, and managing timelines. Creates/updates test scripts. Performs system maintenance (e.g., interface errors, annual industry edits). Communicates with super-users and managers about supported application and processes. Uses strong communication skills to explain moderately complex issues and influence solutions. Regularly obtains feedback from super-users and managers. May provide specialty training to user groups. Guides less experienced team members in build and testing. Participates in professional development, forums, and knowledge-sharing. May attend/present at external forums (e.g., Epic XGM Support). Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 1 year of experience directly supporting Epic applications, including builds or template management. Experience in operational analysis, system/application support, and training or advising end-users. Preferred: 3 years of Epic application support experience, including builds or template management. Direct work experience in the operational domain supported (e.g., ambulatory workflows, revenue cycle, scheduling, billing). Experience as a super-user of an EHR (Epic preferred). Licensure / Certifications Required: Epic certification in the core application (Ambulatory). Preferred: Epic certification in ancillary/non-core applications. Lean Six Sigma Yellow Belt. Non-Epic specialty certifications, as applicable.
Position Summary The IT Epic Analyst II - Professional Billing is responsible for supporting, configuring, and optimizing the Epic Professional Billing (PB) application to meet organizational and departmental goals. This role partners with revenue cycle, finance, clinical, and IT stakeholders to ensure the effective use of Epic PB, driving improvements in workflows, system functionality, and overall user satisfaction. The Analyst II level indicates advanced knowledge of Epic PB, independent project execution, and the ability to serve as a resource to junior analysts. Key Responsibilities Serve as the subject matter expert (SME) for Epic Professional Billing (PB) functionality, workflows, and best practices. Analyze business processes and translate operational needs into system requirements and solutions within Epic PB. Configure, build, test, and implement changes in Epic PB to support billing workflows, claims processing, payments, and revenue cycle initiatives. Troubleshoot and resolve complex system issues; collaborate with end users, IT peers, and Epic support as needed. Provide system maintenance, monitoring, and upgrades to ensure stability and compliance with industry and organizational standards. Develop and maintain technical and functional documentation, including workflows, system specifications, and training materials. Partner with stakeholders to evaluate, design, and implement system enhancements and upgrades. Participate in Epic upgrades, testing cycles, and optimization projects. Mentor and provide guidance to junior analysts on Epic PB workflows and configuration. Support end-user training and act as a liaison between IT and revenue cycle departments. Ensure compliance with HIPAA, security policies, and organizational change management procedures. Qualifications Required: Bachelor's degree in Information Systems, Healthcare Administration, Business, or related field, or equivalent work experience. Current Epic Professional Billing (PB) Certification Minimum 2-4 years of experience supporting Epic applications, with at least 1-2 years specifically in Professional Billing. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently with minimal supervision while managing multiple priorities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical, financial, and IT stakeholders. Preferred: Additional Epic certifications (e.g., Hospital Billing, Resolute, Claims, or related revenue cycle modules). Experience with revenue cycle operations, billing, and reimbursement processes in a healthcare setting. Knowledge and hands-on experience with Epic Charge Router and/or Charging workflows. Knowledge of SQL, reporting tools, or data extracts. Experience with project management methodologies and tools.
10/02/2025
Full time
Position Summary The IT Epic Analyst II - Professional Billing is responsible for supporting, configuring, and optimizing the Epic Professional Billing (PB) application to meet organizational and departmental goals. This role partners with revenue cycle, finance, clinical, and IT stakeholders to ensure the effective use of Epic PB, driving improvements in workflows, system functionality, and overall user satisfaction. The Analyst II level indicates advanced knowledge of Epic PB, independent project execution, and the ability to serve as a resource to junior analysts. Key Responsibilities Serve as the subject matter expert (SME) for Epic Professional Billing (PB) functionality, workflows, and best practices. Analyze business processes and translate operational needs into system requirements and solutions within Epic PB. Configure, build, test, and implement changes in Epic PB to support billing workflows, claims processing, payments, and revenue cycle initiatives. Troubleshoot and resolve complex system issues; collaborate with end users, IT peers, and Epic support as needed. Provide system maintenance, monitoring, and upgrades to ensure stability and compliance with industry and organizational standards. Develop and maintain technical and functional documentation, including workflows, system specifications, and training materials. Partner with stakeholders to evaluate, design, and implement system enhancements and upgrades. Participate in Epic upgrades, testing cycles, and optimization projects. Mentor and provide guidance to junior analysts on Epic PB workflows and configuration. Support end-user training and act as a liaison between IT and revenue cycle departments. Ensure compliance with HIPAA, security policies, and organizational change management procedures. Qualifications Required: Bachelor's degree in Information Systems, Healthcare Administration, Business, or related field, or equivalent work experience. Current Epic Professional Billing (PB) Certification Minimum 2-4 years of experience supporting Epic applications, with at least 1-2 years specifically in Professional Billing. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently with minimal supervision while managing multiple priorities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical, financial, and IT stakeholders. Preferred: Additional Epic certifications (e.g., Hospital Billing, Resolute, Claims, or related revenue cycle modules). Experience with revenue cycle operations, billing, and reimbursement processes in a healthcare setting. Knowledge and hands-on experience with Epic Charge Router and/or Charging workflows. Knowledge of SQL, reporting tools, or data extracts. Experience with project management methodologies and tools.