Park Village Pines
Kalamazoo, Michigan
Description: Summary: Responsible for receiving and handling the needs of guests, visitors, residents, employees, vendors, and all others as a first point of contact for PVP. Responsible for coordinating the administrative function of PVP services as the first point of contact for most transactions and interactions. Provide regular duties of support to the CEO, Business and Event Coordinator, Community Relations Manager, as well as other departments as needed. Essential Job Duties (not limited to): Manage reception desk weekdays, Monday- Friday 8 am-4:30 pm Provide excellent customer service to residents, families, visitors, and employees. Develop friendships with residents and families. Create a warm and friendly environment for all who enter or contact Park Village Pines. Answer phones and transfer calls to the appropriate department. Serve as a backup problem solver for phone issues Answer in-person questions (directions, resident room #'s, mealtimes, etc.) from residents, families, visitors, and employees. Maintain room and phone lists of all residents. Post a large list in the entryway regularly. Maintain Director, Manager, and department phone lists- email to all department heads when there are updates. Keep the front desk, front conference room, copy room, and kitchen area clean, sanitized, neat, and organized. Perform specific opening and closing tasks each day. Ensure office supplies are in stock and order office supplies as needed (see procedure manual). Deliver administrative staff mail to the copy room. Sort mail for residents and email the Activities team when it's been completed. Email Directors when they have packages that have been delivered. Call in work orders as requested or observed. Responsible for maintenance of or scheduling of office equipment such as copy machine, monitor shredding pick-up needs, and ensure overall office needs run smoothly. Monitor resident sign-in sheets. File a week at a time, print blank copies to keep in the book, and provide a pen. Check pamphlets in the front lobby and fill business cards (all Directors/Managers) daily. Report to the Business Coordinator when the business card box is half full to place a new order. HFA Resident Register- review daily when there has been an admission or discharge. Update forms accordingly. Administrative Support: Assist the CEO with Board of Directors relations, correspondence, and binders; marketing and other assistance as needed (see procedure manual). Assist Business and Events Coordinator with basic clerical aspects of accounting, such as Excel data transfers, the entire Petty Cash process, and Resident Fund Accounts (see procedure manual). Assist Community Relations Manager (CRM) with the ability to give standard explanation of PVP and/or answer questions as asked; serve as first point of contact for potential residents' families before handing off to CRM; be well-versed in providing tours for walk-ins or when necessary to fill in for CRM (see procedure manual). Assist with mail merges for resident and family mailings, accounting, marketing, fund development, community relations, and any other department as needed (see procedure manual). Assist Leadership Team and Management Team as needed. Problem- solve and ask when the answer is unknown. Resident Relations: Direct residents to the proper staff when needed. Ability to de-escalate resident situations when necessary and alert the Resident Care Director. Develop and maintain friendships with residents and families. Requirements: Job Requirements: High School Diploma or equivalent, plus a minimum of one year of administrative experience required. Excellent communication and human relations skills with Residents, Families, Visitors, Employees, and all who enter PVP. Above-average knowledge in MS Word, Excel, PowerPoint, and Outlook. Excellent attention to detail. Ability to problem-solve unique situations. Comfortable with and proficient in multi-tasking between visitors, residents, employees, phones, etc. Ability to manage the overall function of the front reception area. Self-starter Comfortable working with seniors with health issues. Ability to lift a minimum of 25 pounds, bend/twist, sit for extended periods of time, and walk up to 10 minutes at a time. Adhere to all policies and procedures as stated in the employee handbook. PI10e7882af5-
Description: Summary: Responsible for receiving and handling the needs of guests, visitors, residents, employees, vendors, and all others as a first point of contact for PVP. Responsible for coordinating the administrative function of PVP services as the first point of contact for most transactions and interactions. Provide regular duties of support to the CEO, Business and Event Coordinator, Community Relations Manager, as well as other departments as needed. Essential Job Duties (not limited to): Manage reception desk weekdays, Monday- Friday 8 am-4:30 pm Provide excellent customer service to residents, families, visitors, and employees. Develop friendships with residents and families. Create a warm and friendly environment for all who enter or contact Park Village Pines. Answer phones and transfer calls to the appropriate department. Serve as a backup problem solver for phone issues Answer in-person questions (directions, resident room #'s, mealtimes, etc.) from residents, families, visitors, and employees. Maintain room and phone lists of all residents. Post a large list in the entryway regularly. Maintain Director, Manager, and department phone lists- email to all department heads when there are updates. Keep the front desk, front conference room, copy room, and kitchen area clean, sanitized, neat, and organized. Perform specific opening and closing tasks each day. Ensure office supplies are in stock and order office supplies as needed (see procedure manual). Deliver administrative staff mail to the copy room. Sort mail for residents and email the Activities team when it's been completed. Email Directors when they have packages that have been delivered. Call in work orders as requested or observed. Responsible for maintenance of or scheduling of office equipment such as copy machine, monitor shredding pick-up needs, and ensure overall office needs run smoothly. Monitor resident sign-in sheets. File a week at a time, print blank copies to keep in the book, and provide a pen. Check pamphlets in the front lobby and fill business cards (all Directors/Managers) daily. Report to the Business Coordinator when the business card box is half full to place a new order. HFA Resident Register- review daily when there has been an admission or discharge. Update forms accordingly. Administrative Support: Assist the CEO with Board of Directors relations, correspondence, and binders; marketing and other assistance as needed (see procedure manual). Assist Business and Events Coordinator with basic clerical aspects of accounting, such as Excel data transfers, the entire Petty Cash process, and Resident Fund Accounts (see procedure manual). Assist Community Relations Manager (CRM) with the ability to give standard explanation of PVP and/or answer questions as asked; serve as first point of contact for potential residents' families before handing off to CRM; be well-versed in providing tours for walk-ins or when necessary to fill in for CRM (see procedure manual). Assist with mail merges for resident and family mailings, accounting, marketing, fund development, community relations, and any other department as needed (see procedure manual). Assist Leadership Team and Management Team as needed. Problem- solve and ask when the answer is unknown. Resident Relations: Direct residents to the proper staff when needed. Ability to de-escalate resident situations when necessary and alert the Resident Care Director. Develop and maintain friendships with residents and families. Requirements: Job Requirements: High School Diploma or equivalent, plus a minimum of one year of administrative experience required. Excellent communication and human relations skills with Residents, Families, Visitors, Employees, and all who enter PVP. Above-average knowledge in MS Word, Excel, PowerPoint, and Outlook. Excellent attention to detail. Ability to problem-solve unique situations. Comfortable with and proficient in multi-tasking between visitors, residents, employees, phones, etc. Ability to manage the overall function of the front reception area. Self-starter Comfortable working with seniors with health issues. Ability to lift a minimum of 25 pounds, bend/twist, sit for extended periods of time, and walk up to 10 minutes at a time. Adhere to all policies and procedures as stated in the employee handbook. PI10e7882af5-
Park Village Pines
Kalamazoo, Michigan
Description: The Beautician provides hair and nail care services to residents in an assisted living facility. This role helps enhance residents' appearance, dignity, and emotional well-being by delivering safe, compassionate, and personalized beauty services. To improve residents' confidence, comfort, and emotional well-being by helping them maintain their personal grooming and appearance in a respectful, supportive environment. Reports to Activities Manager Requirements: Key Responsibilities: Provide services such as haircuts, perms, styling, coloring, shampooing, and basic treatments. Perform additional services such as manicures or nail cutting. Consult with residents to determine preferences and appropriate treatments. Recommend products and care routines for hair and nails. Build respectful, supportive relationships with elderly residents. Promote residents' self-esteem, comfort, and quality of life. Adapt services based on physical, cognitive, or mobility limitations. Report any concerns about a resident's health or condition to the nursing staff and Activities Manager Schedule and manage appointments with residents and through families. Coordinate with caregivers or nursing staff to ensure resident safety. Maintain flexibility to meet residents' needs and routines. Maintain accurate records of services, client preferences, and appointments. The beauticians would need to bring their own supplies. Provide service records for billing or reporting purposes. Maintain a clean, sanitary, and safe salon/work environment. Qualifications: Active state Cosmetology or Beautician License (required). Experience working with seniors or individuals with disabilities (preferred). Knowledge of sanitation, infection control, and safety practices. Strong communication and interpersonal skills. Compassionate, patient, and service-oriented attitude. Hair and nail techniques Customer service and communication Attention to detail and sanitation practices Time management and organization Work Environment: Assisted living or senior care facility. May work as a contracted service provider. Flexible or part-time schedules of 1-2 days a week. PI9fb31a150b8d-9168
Description: The Beautician provides hair and nail care services to residents in an assisted living facility. This role helps enhance residents' appearance, dignity, and emotional well-being by delivering safe, compassionate, and personalized beauty services. To improve residents' confidence, comfort, and emotional well-being by helping them maintain their personal grooming and appearance in a respectful, supportive environment. Reports to Activities Manager Requirements: Key Responsibilities: Provide services such as haircuts, perms, styling, coloring, shampooing, and basic treatments. Perform additional services such as manicures or nail cutting. Consult with residents to determine preferences and appropriate treatments. Recommend products and care routines for hair and nails. Build respectful, supportive relationships with elderly residents. Promote residents' self-esteem, comfort, and quality of life. Adapt services based on physical, cognitive, or mobility limitations. Report any concerns about a resident's health or condition to the nursing staff and Activities Manager Schedule and manage appointments with residents and through families. Coordinate with caregivers or nursing staff to ensure resident safety. Maintain flexibility to meet residents' needs and routines. Maintain accurate records of services, client preferences, and appointments. The beauticians would need to bring their own supplies. Provide service records for billing or reporting purposes. Maintain a clean, sanitary, and safe salon/work environment. Qualifications: Active state Cosmetology or Beautician License (required). Experience working with seniors or individuals with disabilities (preferred). Knowledge of sanitation, infection control, and safety practices. Strong communication and interpersonal skills. Compassionate, patient, and service-oriented attitude. Hair and nail techniques Customer service and communication Attention to detail and sanitation practices Time management and organization Work Environment: Assisted living or senior care facility. May work as a contracted service provider. Flexible or part-time schedules of 1-2 days a week. PI9fb31a150b8d-9168