MCI Careers

Job DescriptionJob Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive customer service and policy management approach. Participate in ongoing training and professional development to maintain licensure and improve skills. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities: High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed) Two 21" monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems. You must provide your own headset. Specific models will be recommended during the interview process.

Job DescriptionJob Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dynamic and driven Bilingual Spanish Recruiter to join our team and support high-volume recruitment across diverse roles. The ideal candidate will possess strong interpersonal skills, fluency in both English and Spanish, and a passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track record of successful work history are essential for success in this role. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: Source, screen, and interview candidates for various roles, with a focus on Spanish-speaking talent. Manage the full recruitment lifecycle, from job posting to offer acceptance. Conduct interviews in both English and Spanish, ensuring cultural fit and role alignment. Collaborate with hiring managers to understand hiring needs and develop tailored recruitment strategies. Maintain candidate pipelines for current and future hiring needs. Utilize applicant tracking systems (ATS) and other tools to manage and track candidate activity. Represent the company at job fairs and recruitment events (virtual and in-person). Ensure compliance with company policies and employment laws throughout the hiring process. Provide a positive candidate experience through timely communication and professionalism. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years of age or older High school diploma or equivalent required, Associate's or Bachelor's degree in HR, Business, or related field preferred. Bilingual in English and Spanish (fluent/professional level required). Proven work history with a record of reliability, professionalism, and results. Minimum 1-2 years of recruiting experience, preferably in a high-volume or call center environment. Prior call center experience (as a recruiter or agent) is strongly preferred. Strong knowledge of sourcing techniques and recruitment tools (LinkedIn, job boards, ATS). Excellent communication, organizational, and time management skills. Ability to thrive in a fast-paced, deadline-driven environment.