Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries. Our location in Alameda, California, currently has an opportunity for a Senior Manager, Public Affairs - Diabetes Care. The Public Affairs function for Abbott's diabetes care business has global responsibility for public relations activities for the world-leading sensing technology platform including FreeStyle Libre for people with diabetes and Abbott's Libre Sense Glucose Sport Biosensor designed for athletic performance. The successful candidate is passionate about consumer technology and its impact on human health. Seeking a candidate who is a strong storyteller in consumer, tech, and health, and has a proven-track record of top-tier media relations skills, can create compelling internal and external content, manage and anticipate crisis and issues, and develop international PR programming. The candidate will be self-motivated and nimble, thrive in a fast-paced dynamic environment, and have experience in supporting and executing successful PR and communications programs. Seeking a candidate with an ability to manage multiple projects across time zones, experience in working with other PR teams, agencies and has experience in managing crisis scenarios (pro-active and reactive), and supporting employee communications. The position will report directly to the the Head of Public Affairs for Abbott's diabetes care business. All division PA functions have a line reporting relationship to Corporate Public Affairs. WHAT YOU'LL DO Provide strategic counsel to marketing groups, internal/external clients, and country-level leadership on business-related efforts and initiatives; partner with various stakeholders including regulatory affairs, operations, quality, R&D, HR, government affairs, investor relations, legal, finance and senior management. Support the development and execution of external public relations strategies and approaches for key global product launches/filings, key clinical and real-world data, product awareness programs/outreach and influencer programming. Work extensively with U.S. and international business, including affiliates and public affairs colleagues outside of the U.S. as well as agency partners. Assist director in developing plans, content, and supporting communication needs of country managers and affiliates around the world. Oversee PR agency management and/or PR agency selection process as needed. Work extensively with top-tier business, technology, lifestyle and consumer reporters (both proactively and reactively) to enhance and protect the company's reputation as well as advance business objectives. Develop compelling consumer-focused storylines, positioning and key messaging for the business. Assist with executive communications strategy and development of internal communication materials. Identify and anticipate issues and working with appropriate functions to counsel management on reputation/business impact and influence business decision making process. Develop multimedia, content and social and digital strategies to complement key Public Affairs campaigns. Bring to the table an understanding of today's communications environment amongst earned, owned, social and paid media and how to align and maximize opportunities provided by these channels for Abbott's glucose sensing technology. Set metrics to measure effectiveness of internal and external communication efforts. Coach senior divisional executives, businesses, regions and third-party spokespeople on delivery of key messages. EDUCATION AND EXPERIENCE YOU'LL BRING Required A bachelor's degree in journalism, public relations, communications, business, marketing or related field is required. 7+ years of experience in public relations and media relations, with a deep understanding of how to use external communications to enhance reputation. Preferred Experience in healthcare, technology and/or direct-to-consumer communications preferred. Strong contacts and working relationships with a variety of top tier media. Proven ability in placing media stories and managing relationships with U.S. top-tier technology, lifestyle, consumer and business media; experience with international media and media landscapes. Consistent track record of excellent professional writing, communication and project management skills. Strong experience in developing compelling content for product communications and developing key positioning, messaging, toolkits. Experience in working in a regulated environment. Able to achieve results while dealing with ambiguity, discretion, and a rapid pace of change. Experience working with and counseling senior management. Exhibits strong judgement and executive presence. Experience in crisis communication and exhibits anticipatory thinking. Proven experience in leading digital, social media and influencer projects to build brands. WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on
09/11/2021
Full time
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries. Our location in Alameda, California, currently has an opportunity for a Senior Manager, Public Affairs - Diabetes Care. The Public Affairs function for Abbott's diabetes care business has global responsibility for public relations activities for the world-leading sensing technology platform including FreeStyle Libre for people with diabetes and Abbott's Libre Sense Glucose Sport Biosensor designed for athletic performance. The successful candidate is passionate about consumer technology and its impact on human health. Seeking a candidate who is a strong storyteller in consumer, tech, and health, and has a proven-track record of top-tier media relations skills, can create compelling internal and external content, manage and anticipate crisis and issues, and develop international PR programming. The candidate will be self-motivated and nimble, thrive in a fast-paced dynamic environment, and have experience in supporting and executing successful PR and communications programs. Seeking a candidate with an ability to manage multiple projects across time zones, experience in working with other PR teams, agencies and has experience in managing crisis scenarios (pro-active and reactive), and supporting employee communications. The position will report directly to the the Head of Public Affairs for Abbott's diabetes care business. All division PA functions have a line reporting relationship to Corporate Public Affairs. WHAT YOU'LL DO Provide strategic counsel to marketing groups, internal/external clients, and country-level leadership on business-related efforts and initiatives; partner with various stakeholders including regulatory affairs, operations, quality, R&D, HR, government affairs, investor relations, legal, finance and senior management. Support the development and execution of external public relations strategies and approaches for key global product launches/filings, key clinical and real-world data, product awareness programs/outreach and influencer programming. Work extensively with U.S. and international business, including affiliates and public affairs colleagues outside of the U.S. as well as agency partners. Assist director in developing plans, content, and supporting communication needs of country managers and affiliates around the world. Oversee PR agency management and/or PR agency selection process as needed. Work extensively with top-tier business, technology, lifestyle and consumer reporters (both proactively and reactively) to enhance and protect the company's reputation as well as advance business objectives. Develop compelling consumer-focused storylines, positioning and key messaging for the business. Assist with executive communications strategy and development of internal communication materials. Identify and anticipate issues and working with appropriate functions to counsel management on reputation/business impact and influence business decision making process. Develop multimedia, content and social and digital strategies to complement key Public Affairs campaigns. Bring to the table an understanding of today's communications environment amongst earned, owned, social and paid media and how to align and maximize opportunities provided by these channels for Abbott's glucose sensing technology. Set metrics to measure effectiveness of internal and external communication efforts. Coach senior divisional executives, businesses, regions and third-party spokespeople on delivery of key messages. EDUCATION AND EXPERIENCE YOU'LL BRING Required A bachelor's degree in journalism, public relations, communications, business, marketing or related field is required. 7+ years of experience in public relations and media relations, with a deep understanding of how to use external communications to enhance reputation. Preferred Experience in healthcare, technology and/or direct-to-consumer communications preferred. Strong contacts and working relationships with a variety of top tier media. Proven ability in placing media stories and managing relationships with U.S. top-tier technology, lifestyle, consumer and business media; experience with international media and media landscapes. Consistent track record of excellent professional writing, communication and project management skills. Strong experience in developing compelling content for product communications and developing key positioning, messaging, toolkits. Experience in working in a regulated environment. Able to achieve results while dealing with ambiguity, discretion, and a rapid pace of change. Experience working with and counseling senior management. Exhibits strong judgement and executive presence. Experience in crisis communication and exhibits anticipatory thinking. Proven experience in leading digital, social media and influencer projects to build brands. WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. Thatu2019s why weu2019re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. Weu2019re revolutionizing the way people monitor their glucose levels with our new sensing technology. Our location in Alameda, CA currently has an opportunity for a Senior Regulatory Affairs Specialist.u00A0 u00A0 This new Senior Regulatory Affairs Specialist position at ADC will focus on US regulatory submissions and change management for our next generation sensing products. Prior FDA submission experience or a background in software products is preferred, as well as project management experience. This is an exciting opportunity to lead submissions for new products in evolving regulatory areas such as the digital space. u00A0 u00A0 u00A0 As an individual contributor, the function of a Senior Regulatory Affairs Specialist is to provide support for the regulatory department to ensure efficient and compliant business processes and environment.u00A0 The individual may execute tasks and play a consultative role by partnering across business functions, contract manufacturers, and suppliers.u00A0 The individual may assist in identifying data needed, obtaining these data and ensuring that they are effectively presented for FDA submission.u00A0 The individual may prepare and submit documentation needed for registration worldwide or may oversee such preparation. This is a broad scoped position with strong opportunity for growth and career development. u00A0 WHAT YOUu2019LL DO Assist in SOP development and review Provide regulatory input to product lifecycle planning Continue to revisit and compare regulatory outcomes with initial product concepts to make recommendations on future actions Assist in the development of regional regulatory strategy Understand, investigate and evaluate regulatory history/background of class, disease/ therapeutic/diagnostic context in order to assess regulatory implications for approval Determine trade issues to anticipate regulatory obstacle Determine and communicate submission and approval requirements Participate in risk benefit analysis for regulatory compliance Assess the acceptability of quality, preclinical and clinical documentation for submission filing Compile, prepare, review and submit regulatory submission to authorities Monitor impact of changing regulations on submission strategies Monitor applications under regulatory review Evaluate proposed preclinical, clinical and manufacturing changes for regulatory filing strategies Negotiate and interact with regulatory authorities during the development and review process to ensure submission approval Assist compliance with product post marketing approval requirements Review regulatory aspects of contracts Assist with label development and review for compliance before release Submit and review change controls to determine the level of change and consequent submission requirements Provide regulatory input for product recalls and recall communications. u00A0 EDUCATION AND EXPERIENCE YOUu2019LL BRING u00A0 At least three (3) years of regulatory affairs experience within medical devices (preferred) or pharma, ideally with class III PMA products. FDA/EU or international regulatory experience is required. Bachelors degree (or equivalent); Bachelors degree in science (biology, chemistry, microbiology, immunology, medical technology, pharmacy, pharmacology), math, engineering, or medical fields is preferred.u00A0 Certification is a plus (such as RAC from the Regulatory Affairs Professionals Society.) WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: A fast-paced work environment where your contribution is essential to success Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully:u00A0 u00A0 Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. u00A0 Connect with us at , on Facebook at and on
01/15/2021
Full time
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. Thatu2019s why weu2019re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. Weu2019re revolutionizing the way people monitor their glucose levels with our new sensing technology. Our location in Alameda, CA currently has an opportunity for a Senior Regulatory Affairs Specialist.u00A0 u00A0 This new Senior Regulatory Affairs Specialist position at ADC will focus on US regulatory submissions and change management for our next generation sensing products. Prior FDA submission experience or a background in software products is preferred, as well as project management experience. This is an exciting opportunity to lead submissions for new products in evolving regulatory areas such as the digital space. u00A0 u00A0 u00A0 As an individual contributor, the function of a Senior Regulatory Affairs Specialist is to provide support for the regulatory department to ensure efficient and compliant business processes and environment.u00A0 The individual may execute tasks and play a consultative role by partnering across business functions, contract manufacturers, and suppliers.u00A0 The individual may assist in identifying data needed, obtaining these data and ensuring that they are effectively presented for FDA submission.u00A0 The individual may prepare and submit documentation needed for registration worldwide or may oversee such preparation. This is a broad scoped position with strong opportunity for growth and career development. u00A0 WHAT YOUu2019LL DO Assist in SOP development and review Provide regulatory input to product lifecycle planning Continue to revisit and compare regulatory outcomes with initial product concepts to make recommendations on future actions Assist in the development of regional regulatory strategy Understand, investigate and evaluate regulatory history/background of class, disease/ therapeutic/diagnostic context in order to assess regulatory implications for approval Determine trade issues to anticipate regulatory obstacle Determine and communicate submission and approval requirements Participate in risk benefit analysis for regulatory compliance Assess the acceptability of quality, preclinical and clinical documentation for submission filing Compile, prepare, review and submit regulatory submission to authorities Monitor impact of changing regulations on submission strategies Monitor applications under regulatory review Evaluate proposed preclinical, clinical and manufacturing changes for regulatory filing strategies Negotiate and interact with regulatory authorities during the development and review process to ensure submission approval Assist compliance with product post marketing approval requirements Review regulatory aspects of contracts Assist with label development and review for compliance before release Submit and review change controls to determine the level of change and consequent submission requirements Provide regulatory input for product recalls and recall communications. u00A0 EDUCATION AND EXPERIENCE YOUu2019LL BRING u00A0 At least three (3) years of regulatory affairs experience within medical devices (preferred) or pharma, ideally with class III PMA products. FDA/EU or international regulatory experience is required. Bachelors degree (or equivalent); Bachelors degree in science (biology, chemistry, microbiology, immunology, medical technology, pharmacy, pharmacology), math, engineering, or medical fields is preferred.u00A0 Certification is a plus (such as RAC from the Regulatory Affairs Professionals Society.) WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: A fast-paced work environment where your contribution is essential to success Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully:u00A0 u00A0 Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. u00A0 Connect with us at , on Facebook at and on
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. Thatu2019s why weu2019re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. Weu2019re revolutionizing the way people monitor their glucose levels with our new sensing technology.u00A0 Our location in Alameda, CA currently has an opportunity for a Regulatory Affairs Specialist that is focused on exciting new product registrations and existing products maintenance from a Canada and Latin America perspective, and also working with commercial on advertising & promotional review (ad promo). This is not a remote role and we are not providing relocation assistance. WHAT YOU'LL DO u00A0 As an individual contributor in the function of a Regulatory Affairs Specialist you will provide support for the regulatory department to ensure efficient and compliant business processes and environment.u00A0 The individual may execute tasks and play a consultative role by partnering across business functions.u00A0 The individual may assist in identifying data needed, obtaining these data and ensuring that they are effectively presented for the registration of products in Canada and Latin America.u00A0 The individual may prepare and submit documentation needed for registration or may oversee such preparation. This is a broad scoped position with strong opportunity for growth and career development. Assist in SOP development and review. Experience with submission for NPI and on market products (510K and PMA). Provide regulatory input to product lifecycle planning. Continue to revisit and compare regulatory outcomes with initial product concepts to make recommendations on future actions. Assist in the development of regional regulatory strategy. Understand, investigate and evaluate regulatory history/background of class, disease/therapeutic/diagnostic context in order to assess regulatory implications for approval. Determine trade issues to anticipate regulatory obstacles. Determine and communicate submission and approval requirements. Compile, prepare, review and submit regulatory submission to authorities. Evaluate proposed preclinical, clinical and manufacturing changes for regulatory filing strategies. Assist compliance with product post marketing approval requirements. Assist with label development and review for compliance before release. Review promotional and advertising materials working with marketing to provide regulatory compliance input. EDUCATION AND EXPERIENCE YOU'LL BRING: Bacheloru2019s degree (or equivalent) with 2 to 5 years of regulatory affairs experience within medical devices in Canada and Latin America. Experience with class III PMA products or CE marked product is preferred. Diagnostics and pharmaceuticals regulatory affairs experience is considered. Experience with review of labeling, promotional, and or advertising materials is desired. 510k and PMA submission highly desired. Software mobile app or cyber security product experience desired. WHAT WE OFFER u00A0 At Abbott, you can have a good job that can grow into a great career. We offer: A fast-paced work environment where your contribution is essential to success Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully:u00A0 u00A0 Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. u00A0 Connect with us at , on Facebook at and on
01/15/2021
Full time
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. Thatu2019s why weu2019re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. Weu2019re revolutionizing the way people monitor their glucose levels with our new sensing technology.u00A0 Our location in Alameda, CA currently has an opportunity for a Regulatory Affairs Specialist that is focused on exciting new product registrations and existing products maintenance from a Canada and Latin America perspective, and also working with commercial on advertising & promotional review (ad promo). This is not a remote role and we are not providing relocation assistance. WHAT YOU'LL DO u00A0 As an individual contributor in the function of a Regulatory Affairs Specialist you will provide support for the regulatory department to ensure efficient and compliant business processes and environment.u00A0 The individual may execute tasks and play a consultative role by partnering across business functions.u00A0 The individual may assist in identifying data needed, obtaining these data and ensuring that they are effectively presented for the registration of products in Canada and Latin America.u00A0 The individual may prepare and submit documentation needed for registration or may oversee such preparation. This is a broad scoped position with strong opportunity for growth and career development. Assist in SOP development and review. Experience with submission for NPI and on market products (510K and PMA). Provide regulatory input to product lifecycle planning. Continue to revisit and compare regulatory outcomes with initial product concepts to make recommendations on future actions. Assist in the development of regional regulatory strategy. Understand, investigate and evaluate regulatory history/background of class, disease/therapeutic/diagnostic context in order to assess regulatory implications for approval. Determine trade issues to anticipate regulatory obstacles. Determine and communicate submission and approval requirements. Compile, prepare, review and submit regulatory submission to authorities. Evaluate proposed preclinical, clinical and manufacturing changes for regulatory filing strategies. Assist compliance with product post marketing approval requirements. Assist with label development and review for compliance before release. Review promotional and advertising materials working with marketing to provide regulatory compliance input. EDUCATION AND EXPERIENCE YOU'LL BRING: Bacheloru2019s degree (or equivalent) with 2 to 5 years of regulatory affairs experience within medical devices in Canada and Latin America. Experience with class III PMA products or CE marked product is preferred. Diagnostics and pharmaceuticals regulatory affairs experience is considered. Experience with review of labeling, promotional, and or advertising materials is desired. 510k and PMA submission highly desired. Software mobile app or cyber security product experience desired. WHAT WE OFFER u00A0 At Abbott, you can have a good job that can grow into a great career. We offer: A fast-paced work environment where your contribution is essential to success Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully:u00A0 u00A0 Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. u00A0 Connect with us at , on Facebook at and on
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics. Summary Our Diagnostics Business has an opportunity for an AlinIQ Informatics Support Analyst to provide post implementation support to customers for AlinIQ products. This is a remote position that can be based anywhere in the US near an airport and will be required to cover a 10:00am to 7:00pm (Eastern Time) shift. The position requires up to 25% travel and will rotate on call responsibilities. What You'll Do Become a trusted advisor to customers Serve as a technical liaison into other parts of Abbott, AlinIQ Professional Services Center of Excellence, R&D, and Quality, for customer reported issues Provide feature/ product enhancement input based on customer feedback Maintain and assume accountability for a culture of high customer service Provide phone and email customer support and troubleshooting assistance along with taking care of all relevant documentation for AlinIQ informatics products Track and report on customer support activities and related metrics Revise and keep up to date, all relevant systems of record Participate in team and customer meetings effectively Education And Experience You'll Bring Required Bachelor's degree in Science, Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines 4-6 years of relevant experience installing, configuring and/ or maintaining and supporting diagnostics laboratory informatics applications Sound understanding of diagnostics laboratory workflows and related technologies Demonstrated understanding of one or more products such as laboratory information systems, middleware, or inventory management systems used in diagnostics laboratories Hands on experience with customer troubleshooting and support for one or more laboratory information systems Independently able to provide customer support with a high degree of commitment and quality, and an aptitude to understand customer problems & pain points, identify root cause, and provide remediation Technical proficiency with general business applications such as MS Office, SmartSheet Attention to detail and a concern for quality Able to innovate; willing to bring ideas forward, escalate issues and risks in a positive way Preferred Implementation and configuration experience for laboratory informatics software, laboratory information systems (LIS), laboratory workflow and operations Hands on experience with Abbott Diagnostics instrument systems and AlinIQ Expert level knowledge of Windows Operating systems (server and workstation), in networking and non-networking environments and experience with Linux Proficiency with system architecture and networking concepts Background in medical technology or laboratory LIS Experience with Lab Automation Strong verbal and written communication skills with excellent customer facing capabilities WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on CTS/CS/PROF2/4004
01/14/2021
Full time
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics. Summary Our Diagnostics Business has an opportunity for an AlinIQ Informatics Support Analyst to provide post implementation support to customers for AlinIQ products. This is a remote position that can be based anywhere in the US near an airport and will be required to cover a 10:00am to 7:00pm (Eastern Time) shift. The position requires up to 25% travel and will rotate on call responsibilities. What You'll Do Become a trusted advisor to customers Serve as a technical liaison into other parts of Abbott, AlinIQ Professional Services Center of Excellence, R&D, and Quality, for customer reported issues Provide feature/ product enhancement input based on customer feedback Maintain and assume accountability for a culture of high customer service Provide phone and email customer support and troubleshooting assistance along with taking care of all relevant documentation for AlinIQ informatics products Track and report on customer support activities and related metrics Revise and keep up to date, all relevant systems of record Participate in team and customer meetings effectively Education And Experience You'll Bring Required Bachelor's degree in Science, Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines 4-6 years of relevant experience installing, configuring and/ or maintaining and supporting diagnostics laboratory informatics applications Sound understanding of diagnostics laboratory workflows and related technologies Demonstrated understanding of one or more products such as laboratory information systems, middleware, or inventory management systems used in diagnostics laboratories Hands on experience with customer troubleshooting and support for one or more laboratory information systems Independently able to provide customer support with a high degree of commitment and quality, and an aptitude to understand customer problems & pain points, identify root cause, and provide remediation Technical proficiency with general business applications such as MS Office, SmartSheet Attention to detail and a concern for quality Able to innovate; willing to bring ideas forward, escalate issues and risks in a positive way Preferred Implementation and configuration experience for laboratory informatics software, laboratory information systems (LIS), laboratory workflow and operations Hands on experience with Abbott Diagnostics instrument systems and AlinIQ Expert level knowledge of Windows Operating systems (server and workstation), in networking and non-networking environments and experience with Linux Proficiency with system architecture and networking concepts Background in medical technology or laboratory LIS Experience with Lab Automation Strong verbal and written communication skills with excellent customer facing capabilities WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on CTS/CS/PROF2/4004