Cyber-Ark Software, Inc.

Privilege Cloud Consultant About CyberArk: (Pacific or Mountain time zone) CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industry's most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world's leading organizations, including more than 50 percent of the Fortune 500, to protect against external attackers and malicious insiders. Job Description: Privilege Cloud is CyberArk's new "as a service" privileged access security solution. CyberArk Privilege Cloud is a strategic offering that provides customers of all sizes with a cloud-native, SaaS solution to protect privileged access in their organization. CyberArk's Global Privilege Cloud team is looking for an experienced technical expert with a customer focused mindset to join our fast-growing Privilege Cloud team. The Privilege Cloud Consultant will work closely with the customer throughout the full deployment life cycle and will be responsible for the delivery and ongoing success of the CyberArk Privilege Cloud. This includes planning, deploying, consulting, expanding and securing the customer's environment using the service. The Privilege Cloud Consultant is expected to become a trusted expert and advisor for our customers and executive sponsors to drive product adoption and to ensure that CyberArk offerings are utilized to its full business value. Responsibilities: Plan and oversee the execution of the Guided Success Plan, a privileged access management program, created and customized according to the customer's needs for ensuring the success in meeting the customer's Privilege Access Management goals. Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Assume overall customer adoption responsibility and act as a critical issue management role. Serve as the primary point of contact during planning, deployment and post implementation. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' needs. Through usage and adoption analysis drive renewal of subscription, expansion, and product improvement. Collaborate with internal R&D and Product Management teams on service usage, user experience, automation, and other topics, influencing the product roadmap Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Deploy and configure with the customer the On-Premises Components, and integrate the service with the customer's environment Assist Privilege Cloud customers with service requests and technical issues. Requirements: 5+ years of professional work experience as part of an enterprise software company or systems integrator 3+ years of experience at a SaaS or security vendor in a consultancy or customer success role A wide understanding of technologies and technical disciplines, including databases, networking, systems administration, application development, and information security Experience setting up and installing enterprise grade software on both Windows and Unix platforms Experience with Active Directory and IDP systems in Enterprise environments Ability to understand critical issues and bring appropriate resolution to complex problems Ability to anticipate risks and devise solutions in the moment Ability to understand Enterprise customers and their drives for success Excellent organizational skills with the ability to manage multiple projects Strong written and verbal communication skills; ability to communicate to different target audiences Security+, or similar security certifications preferred CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. - provided by Dice

Privilege Cloud Consultant About CyberArk: (Pacific Time Zone or Mountain Time Zone) CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industry's most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world's leading organizations, including more than 50 percent of the Fortune 500, to protect against external attackers and malicious insiders. Job Description: Privilege Cloud is CyberArk's new "as a service" privileged access security solution. CyberArk Privilege Cloud is a strategic offering that provides customers of all sizes with a cloud-native, SaaS solution to protect privileged access in their organization. CyberArk's Global Privilege Cloud team is looking for an experienced technical expert with a customer focused mindset to join our fast-growing Privilege Cloud team. The Privilege Cloud Consultant will work closely with the customer throughout the full deployment life cycle and will be responsible for the delivery and ongoing success of the CyberArk Privilege Cloud. This includes planning, deploying, consulting, expanding and securing the customer's environment using the service. The Privilege Cloud Consultant is expected to become a trusted expert and advisor for our customers and executive sponsors to drive product adoption and to ensure that CyberArk offerings are utilized to its full business value. Responsibilities: Plan and oversee the execution of the Guided Success Plan, a privileged access management program, created and customized according to the customer's needs for ensuring the success in meeting the customer's Privilege Access Management goals. Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value. Assume overall customer adoption responsibility and act as a critical issue management role. Serve as the primary point of contact during planning, deployment and post implementation. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' needs. Through usage and adoption analysis drive renewal of subscription, expansion, and product improvement. Collaborate with internal R&D and Product Management teams on service usage, user experience, automation, and other topics, influencing the product roadmap Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product. Deploy and configure with the customer the On-Premises Components, and integrate the service with the customer's environment Assist Privilege Cloud customers with service requests and technical issues. Requirements: 5+ years of professional work experience as part of an enterprise software company or systems integrator 3+ years of experience at a SaaS or security vendor in a consultancy or customer success role A wide understanding of technologies and technical disciplines, including databases, networking, systems administration, application development, and information security Experience setting up and installing enterprise grade software on both Windows and Unix platforms Experience with Active Directory and IDP systems in Enterprise environments Ability to understand critical issues and bring appropriate resolution to complex problems Ability to anticipate risks and devise solutions in the moment Ability to understand Enterprise customers and their drives for success Excellent organizational skills with the ability to manage multiple projects Strong written and verbal communication skills; ability to communicate to different target audiences Security+, or similar security certifications preferred CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. - provided by Dice

(Remote position based out of the Mountain time or Pacific time zone) About CyberArk: CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industry's most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world's leading organizations, including more than 50 percent of the Fortune 500, to protect against external attackers and malicious insiders. Job Description: CyberArk Enterprise Support Engineers provide front-line technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Access Management solutions, and resolve the customer's technical problems by interacting with them via web, phone, and email. With CyberArk being a market leading, innovative software company, the Enterprise Support Engineers are working to learn, develop, and progress within the IT Security world and CyberArk's global enterprise customers. As such, they have both breadth and depth of knowledge with the company's line of products covering Enterprise IT, Cloud, and the security world. They resolve customer technical issues through diligent research, reproduction and troubleshooting utilizing all the knowledge they have acquired. They have an eagerness to learn new technologies, take on new challenges, and drive key initiatives with the view to ensure the long-term success of CyberArk's customers and the company. CyberArk's Enterprise Support Engineers have excellent communication skills, and as well as supporting CyberArk's customers, look to support their colleagues and peers throughout the organization. Responsibilities: Respond to customer inquiries and technical problems through web portal, live sessions, and telephone. Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge. Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms. Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company. Requirements: At least 5 years' experience in Technical Support or a position of similar nature in a software company. Capable of understanding the technical aspects of a complex system. Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause. Must have excellent communication skills and a passion for providing world-class service. Experience of directly supporting enterprise-level customers. Ability and desire to learn products and technologies. Must be able to work independently as well as with others, as part of a domestic and international team. Excellent time management, decision making, prioritization and organization skills. Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server Participate in on-call rotation on a quarterly basis in order to provide 24/7 support for the customers Nice to have Cyberark experience CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. - provided by Dice