ARC Document Solutions
Sacramento, California
Position Title: Customer Service Representative Description ARC Document Solutions is currently searching for a Customer Service Representative to join our Sacramento Team. The successful candidate is someone who enjoys working in a print environment while building relationships with clients. The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products . Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! ARC Document Solutions ( ) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands. Work Hours: 8:00 AM - 4:30 PM Key requirements to successfully perform the job: Strong customer service and communication skills. The successful candidate must be comfortable interfacing directly with customers in person, by phone, and through email, as well as communicating within the NorCal team to coordinate orders. Must have estimating experience focusing on large format color and finishing to understand job specifications, materials, finishing requirements, and to accurately generate quotes. Print industry knowledge: Familiarity with large format printing, substrates, mounting, laminating, cutting, and common finishing processes, is a must. Strong attention to detail and organization skills in order to manage multiple orders and quotes in a fast-paced environment while maintaining accuracy. Computer knowledge: Must be proficient and have the ability to learn quickly. Estimating experience is a requirement to use the company's order-entry software. We will train on our specific systems. Duties and responsibilities include : Greet Clients in a Friendly Manner as they Enter the Facility Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders Make suggestions regarding paper, binding, and other finishing options to meet customer needs. Assist with Quoting and Billing Print Projects using MFG Software E-mail and/or Call Clients with Questions Regarding Orders when Appropriate Assist Clients in Proof Review & Approval Generate quotes to inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc. Work with the front desk CSR to track orders to ensure timely delivery and keep customer informed. Follow-up with Clients in Order to Keep them Informed of the Status of their Projects Identify and generate sales leads Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules Work Together with Drivers and Courier Services to Schedule Deliveries Pack and Ship Finished Orders via FedEx, UPS, or USPS Maintain Office Supplies and Packaging Inventory Sell Add-ons and New Services/Merchandise to Clients Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge Perform other Tasks, Duties, or Functions as Assigned Help in Production Department if needed Skills and Qualifications : Communicate Effectively with Clients and Team Members. Ability to effectively promote the products and services of the company. Thorough knowledge of materials and equipment utilized in the duplicating/print process. Experience in a printing , finishing and/or customer service position. Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus. Ability to quickly learn new software and procedures A willingness to learn MFG billing software. Time management skills in a fast paced on demand environment. Able to multi-task while maintaining quality and accuracy. Excellent customer service skills. Attention to detail , an eye for color, and a positive attitude . Compensation: $18 - $23 Hourly (Dependent on Experience and Qualifications) Benefits: ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits. Reasonable Accommodation : If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line. We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. PM20 To all recruitment agencies: ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. PI4e84c0685bd5-9484
Position Title: Customer Service Representative Description ARC Document Solutions is currently searching for a Customer Service Representative to join our Sacramento Team. The successful candidate is someone who enjoys working in a print environment while building relationships with clients. The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products . Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! ARC Document Solutions ( ) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands. Work Hours: 8:00 AM - 4:30 PM Key requirements to successfully perform the job: Strong customer service and communication skills. The successful candidate must be comfortable interfacing directly with customers in person, by phone, and through email, as well as communicating within the NorCal team to coordinate orders. Must have estimating experience focusing on large format color and finishing to understand job specifications, materials, finishing requirements, and to accurately generate quotes. Print industry knowledge: Familiarity with large format printing, substrates, mounting, laminating, cutting, and common finishing processes, is a must. Strong attention to detail and organization skills in order to manage multiple orders and quotes in a fast-paced environment while maintaining accuracy. Computer knowledge: Must be proficient and have the ability to learn quickly. Estimating experience is a requirement to use the company's order-entry software. We will train on our specific systems. Duties and responsibilities include : Greet Clients in a Friendly Manner as they Enter the Facility Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders Make suggestions regarding paper, binding, and other finishing options to meet customer needs. Assist with Quoting and Billing Print Projects using MFG Software E-mail and/or Call Clients with Questions Regarding Orders when Appropriate Assist Clients in Proof Review & Approval Generate quotes to inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc. Work with the front desk CSR to track orders to ensure timely delivery and keep customer informed. Follow-up with Clients in Order to Keep them Informed of the Status of their Projects Identify and generate sales leads Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules Work Together with Drivers and Courier Services to Schedule Deliveries Pack and Ship Finished Orders via FedEx, UPS, or USPS Maintain Office Supplies and Packaging Inventory Sell Add-ons and New Services/Merchandise to Clients Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge Perform other Tasks, Duties, or Functions as Assigned Help in Production Department if needed Skills and Qualifications : Communicate Effectively with Clients and Team Members. Ability to effectively promote the products and services of the company. Thorough knowledge of materials and equipment utilized in the duplicating/print process. Experience in a printing , finishing and/or customer service position. Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus. Ability to quickly learn new software and procedures A willingness to learn MFG billing software. Time management skills in a fast paced on demand environment. Able to multi-task while maintaining quality and accuracy. Excellent customer service skills. Attention to detail , an eye for color, and a positive attitude . Compensation: $18 - $23 Hourly (Dependent on Experience and Qualifications) Benefits: ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits. Reasonable Accommodation : If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line. We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. PM20 To all recruitment agencies: ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. PI4e84c0685bd5-9484
ARC Document Solutions
San Jose, California
Position Title: Print Production Operator - Large Format Color (6:30 AM-3:00 PM) Description ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at . Work Schedule: 6:30 AM - 3:00 PM Who were looking for: We are seeking a skilled Large Format Print Operator to join our team. The ideal candidate will have experience in color reprographics and be proficient in utilizing large format printers , specifically Canon Arizona , Canon Colorado and the Vutek printer. As a Wide Format Print Operator, you will be responsible for receiving orders, processing color print work, and overseeing the entire production process to ensure the highest quality output. In this role you will : Receive, process, and prioritize orders for wide format printers, including color print services. This role will also have an opportunity between various tasks. Study production schedule and estimate hour requirements for job assignments. Process PDF and graphics files using Adobe Creative Suite. Troubleshoot and address problems during job submission or printing process. Inspect finished work for quality assurance and make adjustments as necessary. Provide excellent customer service to maintain client satisfaction. Maintain equipment and perform minor maintenance functions as needed. Assist in other departments as required, including customer service and packaging for shipment. Requirements: AA degree or advanced technical training in the graphics field, BA/BS preferred. 2+ years' experience in color reprographics field using graphic applications. Proficiency in Adobe Creative Suite and Microsoft products. Experience with Canon Arizona and Canon Colorado printers is necessary. Strong attention to detail and ability to prioritize tasks effectively. Excellent communication and problem-solving skills. What We offer: Excellent Company support and resources. Excellent Company Reputation because we consistently receive 5-star customer reviews. Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching. A management team that supports you and want s to see you be successful. Culture of caring for our employees. Hourly Range: $19.00 - $21.00 If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line. We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. T o all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. PM20 PI0bcb0abe437a-9483
Position Title: Print Production Operator - Large Format Color (6:30 AM-3:00 PM) Description ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at . Work Schedule: 6:30 AM - 3:00 PM Who were looking for: We are seeking a skilled Large Format Print Operator to join our team. The ideal candidate will have experience in color reprographics and be proficient in utilizing large format printers , specifically Canon Arizona , Canon Colorado and the Vutek printer. As a Wide Format Print Operator, you will be responsible for receiving orders, processing color print work, and overseeing the entire production process to ensure the highest quality output. In this role you will : Receive, process, and prioritize orders for wide format printers, including color print services. This role will also have an opportunity between various tasks. Study production schedule and estimate hour requirements for job assignments. Process PDF and graphics files using Adobe Creative Suite. Troubleshoot and address problems during job submission or printing process. Inspect finished work for quality assurance and make adjustments as necessary. Provide excellent customer service to maintain client satisfaction. Maintain equipment and perform minor maintenance functions as needed. Assist in other departments as required, including customer service and packaging for shipment. Requirements: AA degree or advanced technical training in the graphics field, BA/BS preferred. 2+ years' experience in color reprographics field using graphic applications. Proficiency in Adobe Creative Suite and Microsoft products. Experience with Canon Arizona and Canon Colorado printers is necessary. Strong attention to detail and ability to prioritize tasks effectively. Excellent communication and problem-solving skills. What We offer: Excellent Company support and resources. Excellent Company Reputation because we consistently receive 5-star customer reviews. Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching. A management team that supports you and want s to see you be successful. Culture of caring for our employees. Hourly Range: $19.00 - $21.00 If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line. We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. T o all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. PM20 PI0bcb0abe437a-9483
ARC Document Solutions
Philadelphia, Pennsylvania
Position Title: Outside Sales Rep - Graphics and Color Description Job Title: Outside Sales Brand Graphics, Visual Display Sales & Digital Printing Location: Philadelphia, PA Company: ARC Document Solutions / Riot Creative Imaging On-Target Earning OTE: $100,000-$125,000 Benefits: Full health/dental/vision benefits, 401(k), paid time off, and cutting-edge creative sales support. MUST HAVE: Proven experience selling color print solutions. At Riot, you wont just sell commercial printing-you will partner with marketing leaders, agency creative directors, and national brand teams to create high-impact, physical brand moments that go viral. Supported by our national production scale, 3D spatial visualization tools, AI-driven rendering capabilities, and eco-friendly/PVC-free substrate options, you will lead consultative sales cycles from initial concept to installation. See What We Create : Check out our high-profile brand installations and innovative visual graphics solutions at ARC Document Solutions and Riot Creative Imaging Why Join Us? No Territory Restrictions : Build strategic enterprise relationships locally, regionally, or nationally or internationally without geographic limits. Tech-Forward Execution : Work with cutting-edge 3D spatial visualization and AI tools that make pitching high-concept solutions easy and visual. Sustainable Innovation : Offer clients eco-friendly substrates and sustainable printing options that align with modern corporate ESG goals. Uncapped Earning Potential : Build a lucrative pipeline backed by full internal design, project management, and global fulfillment teams. Several technology and print solutions: You can sell multiple services ARC has on the same customer base. (Document scanning Managed print services etc.) What Youll Do Drive Enterprise Sales : Partner with marketing managers, brand architects, and creative agencies pitch premium large-format graphics, environmental displays, trade show exhibits, and custom visual experiences. Consultative Selling : Conduct discovery and present high-concept visual solutions using our portfolio and digital rendering tools. Cross-Functional Collaboration : Work closely with our internal design, production, and installation teams to ensure flawless execution on complex campaigns. Account Retention : Develop and retain a strong portfolio of recurring B2B accounts across corporate, retail, entertainment, and commercial spaces. What Were Looking For Proven Track Record : 3 + years of successful B2B sales experience in color print, large-format graphics, experiential marketing, or visual display solutions. Consultative Selling Mindset : Ability to translate brand strategies into physical visual executions and pitch high-concept solutions to agency directors and brand leaders. Industry Network : Existing relationships or experience working alongside marketing, advertising, creative, or store planning departments. Executive Presence : Exceptional communication, discovery, and closing skills confident presenting to decision-makers in person and over Zoom. Self-Driven : High autonomy, high energy, and the drive to manage full sales cycles independently in a hybrid environment. Technical Aptitude : Proficiency with CRMs (HubSpot preferred), Microsoft Office, virtual presentation platforms, and pipeline management. Bonus : Experience selling digital signage or blending physical and digital brand experiences. About ARC Document Solutions & Riot Creative Imaging ARC Document Solutions is a leading provider of digital printing, document management, and technology services, supporting over 60,000 customers through a global network of service centers. We help businesses enhance their brand presence and improve access to critical information across a wide range of industries. Riot Creative Imaging, ARC's visual graphics division, specializes in large-format printing, environmental graphics, event branding, and display solutions that transform spaces into impactful brand experiences. See our work: Visua l Graphics Portfolio Lea rn More: Riot Cre a tive Imaging Your Mission : Empower Brands to Be Unforgettable Are you passionate about helping brands make bold statements through visual graphics, experiential displays, and high-impact environments ? Uncapped Earning Potential: Top performers in this role earn $160,000+ through zero territory limits and recurring account commissions. Unmatched Competitive Advantage: Close deals 2x faster by using our proprietary 3D spatial tools and in-house AI rendering team to present exact, high-concept mockups to clients before they buy. Bringing a Portfolio? Ask us about custom transition guarantees and accelerated ramp rates during your interview Base Salary Range : $55,000 $75,000/year (excludes uncapped commissions, car allowance, and benefits). If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line. We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. To all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. PM20 PI75646ff8a5-
Position Title: Outside Sales Rep - Graphics and Color Description Job Title: Outside Sales Brand Graphics, Visual Display Sales & Digital Printing Location: Philadelphia, PA Company: ARC Document Solutions / Riot Creative Imaging On-Target Earning OTE: $100,000-$125,000 Benefits: Full health/dental/vision benefits, 401(k), paid time off, and cutting-edge creative sales support. MUST HAVE: Proven experience selling color print solutions. At Riot, you wont just sell commercial printing-you will partner with marketing leaders, agency creative directors, and national brand teams to create high-impact, physical brand moments that go viral. Supported by our national production scale, 3D spatial visualization tools, AI-driven rendering capabilities, and eco-friendly/PVC-free substrate options, you will lead consultative sales cycles from initial concept to installation. See What We Create : Check out our high-profile brand installations and innovative visual graphics solutions at ARC Document Solutions and Riot Creative Imaging Why Join Us? No Territory Restrictions : Build strategic enterprise relationships locally, regionally, or nationally or internationally without geographic limits. Tech-Forward Execution : Work with cutting-edge 3D spatial visualization and AI tools that make pitching high-concept solutions easy and visual. Sustainable Innovation : Offer clients eco-friendly substrates and sustainable printing options that align with modern corporate ESG goals. Uncapped Earning Potential : Build a lucrative pipeline backed by full internal design, project management, and global fulfillment teams. Several technology and print solutions: You can sell multiple services ARC has on the same customer base. (Document scanning Managed print services etc.) What Youll Do Drive Enterprise Sales : Partner with marketing managers, brand architects, and creative agencies pitch premium large-format graphics, environmental displays, trade show exhibits, and custom visual experiences. Consultative Selling : Conduct discovery and present high-concept visual solutions using our portfolio and digital rendering tools. Cross-Functional Collaboration : Work closely with our internal design, production, and installation teams to ensure flawless execution on complex campaigns. Account Retention : Develop and retain a strong portfolio of recurring B2B accounts across corporate, retail, entertainment, and commercial spaces. What Were Looking For Proven Track Record : 3 + years of successful B2B sales experience in color print, large-format graphics, experiential marketing, or visual display solutions. Consultative Selling Mindset : Ability to translate brand strategies into physical visual executions and pitch high-concept solutions to agency directors and brand leaders. Industry Network : Existing relationships or experience working alongside marketing, advertising, creative, or store planning departments. Executive Presence : Exceptional communication, discovery, and closing skills confident presenting to decision-makers in person and over Zoom. Self-Driven : High autonomy, high energy, and the drive to manage full sales cycles independently in a hybrid environment. Technical Aptitude : Proficiency with CRMs (HubSpot preferred), Microsoft Office, virtual presentation platforms, and pipeline management. Bonus : Experience selling digital signage or blending physical and digital brand experiences. About ARC Document Solutions & Riot Creative Imaging ARC Document Solutions is a leading provider of digital printing, document management, and technology services, supporting over 60,000 customers through a global network of service centers. We help businesses enhance their brand presence and improve access to critical information across a wide range of industries. Riot Creative Imaging, ARC's visual graphics division, specializes in large-format printing, environmental graphics, event branding, and display solutions that transform spaces into impactful brand experiences. See our work: Visua l Graphics Portfolio Lea rn More: Riot Cre a tive Imaging Your Mission : Empower Brands to Be Unforgettable Are you passionate about helping brands make bold statements through visual graphics, experiential displays, and high-impact environments ? Uncapped Earning Potential: Top performers in this role earn $160,000+ through zero territory limits and recurring account commissions. Unmatched Competitive Advantage: Close deals 2x faster by using our proprietary 3D spatial tools and in-house AI rendering team to present exact, high-concept mockups to clients before they buy. Bringing a Portfolio? Ask us about custom transition guarantees and accelerated ramp rates during your interview Base Salary Range : $55,000 $75,000/year (excludes uncapped commissions, car allowance, and benefits). If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line. We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. To all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. PM20 PI75646ff8a5-
