Tempus Unlimited Inc.

Position Title: Lead System Analyst Location: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Lead Systems Analyst serves as a strategic and technical liaison between business stakeholders, Tempus IT, Tempus business partners/vendors and our MassHealth client. This role will deeply understand current system design, integrations, and business processes, and will guide system evolution by advising on architecture, development, new testing procedures, and operational practices. This role is responsible for having expert knowledge of Tempus systems, business and program requirements, and existing technology gaps. They will also lead the efforts for analyzing systems for efficiency, determining fit with organizational goals and program requirements, and translating and documenting new business/system requirements. The Lead System Analyst will create new policies and standard operating procedures to ensure technical projects deliver the needed results on time, within budget, with the needed requirements, with reliable testing methods used to ensure successful deployments. The ideal candidate is someone who can lead project teams and act as the primary interface between internal stakeholders, external technical solution providers, and our client. System Analysis & Technical Leadership Gain deep understanding of existing custom-developed systems, modules, integrations, and data flows Evaluate current system architecture and advise on system design, efficiency, enhancements, scalability, and maintainability Translate business needs into clear functional and technical requirements; manage traceability matrix (RTM) Provide expertise on development standards, testing strategies, and deployment practices Vendor & Solution Provider Management Act as the company's advocate and primary technical point of contact with external technical solution providers Review, clarify, and manage Statements of Work (SOWs), ensuring scope, assumptions, and deliverables align with business needs Evaluate vendor proposals, designs, technical approaches and pricing and consult on needed changes Track vendor deliverables, dependencies, risks, and timelines Governance, Documentation & Compliance Develop, review, and maintain Standard Operating Procedures (SOPs) related to system development, testing, release, and support Ensure processes, policies, and documentation remain current and aligned with system changes Identify gaps in controls, documentation, or operating procedures and recommend improvements Process & Continuous Improvement Review existing business and technical processes; identify inefficiencies or risks Recommend and implement process improvements across business, technology, and vendor interactions Ensure changes are clearly documented and communicated to stakeholders Stakeholder Engagement & Facilitation Lead, or assist with leading kick-off meetings for new teams to ensure clarity and alignment Facilitate working sessions and meetings with business users, internal technology teams, and external vendors Communicate complex technical concepts in clear, business-focused language Drive decisions, follow-ups, and accountability across cross-functional teams Ownership & Execution Work independently and with teams to drive tasks, milestones, and deliverables to completion Proactively identify issues, risks, and dependencies and recommend mitigation strategies Serve as a trusted advisor to leadership on system-related decisions Competencies Strong leadership skills across complex stakeholder groups and ability to lead teams Strong analytical and problem-solving skills Ability to balance technical depth with business pragmatism Confident decision-maker and effective advocate Organized, detail-oriented, and execution-focused Comfortable working across business, technology, and vendor teams Required Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience) 8+ years of experience in systems engineering, systems analysis, or a similar role supporting custom-developed systems Strong understanding of system architecture, application development lifecycles, and testing methodologies Experience working with and managing third-party technical solution providers or system integrators Demonstrated experience writing and maintaining SOPs, SOWs, and technical documentation Ability to independently manage workstreams and deliver results with minimal supervision Excellent facilitation, communication, and stakeholder management skills Preferred Qualifications Experience in regulated or highly controlled environments Familiarity with SDLC, Agile, and hybrid delivery models Experience assessing legacy systems and guiding modernization efforts Background in process improvement or operational governance Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times. Travel Travel may be required for this position. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Work/Life Balance Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Professionals Job Function: Non-Supervisor Pay Type: Salary Travel Required: Yes PI22b2fd0126e3-7793

Position Title: Personal Care Management Skills Trainer Location: Worcester, MA 01604, USA Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. Summary/Objective A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes. • Bilingual English preferred in any languages • Full time position, 35 hours a week • Monday - Friday, 8:30 am to 4:30pm • Travel required, cover a 60 mile radius of your home address • Must have a valid driver's license • Must have reliable vehicle to travel throughout assigned service area • Mileage reimbursement • 2 day orientation in Stoughton in person Essential Job Functions Follow-up on assigned functional skills training in a timely manner as determined by contract. Assess consumers and/or surrogate ability to manage PCA services. Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract. Maintain confidentiality in all consumer related issues. Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager. Demonstrate a working knowledge of program policies and procedures and Mass Health regulations. Demonstrate a commitment to the Independent Living philosophy of consumer control. Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC). Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines. Assigned referrals and intake documentation Service Agreements and Assessments for re-evaluations Supportive documentation for intakes and re-evaluations as needed Return all phone calls from surrogates and consumers within 72 business hours Work within policies to complete and submit internal requirements : Progress Notes Dayforce, Outlook Schedule Mileage and Expense Forms Return all required email communications within 48 business hours . Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports: Non-billing, overbilling and ineligible consumers Provide training and ongoing support for EVV Major problems requiring skills training Consumer status updates Intake, Quarterly and Annual Reviews Perform other duties as assigned by the Skills Trainer Supervisor Qualifications Experience providing services for people with disabilities and knowledge of PCA programs is preferred. Experience or education in teaching or counseling is helpful. Knowledge of community resources and social service systems is beneficial. Excellent communication, organizational, and writing skills. Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases. Specialized training provided as needed. Required Education Bachelor's Degree preferred; GED or High School Diploma required . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . While performing the duties of this job, the employee is regularly required to talk and/or hear . The employee is frequently required to sit, stand, walk, use hands to finger , handle or feel; and reach with hands and arms . Travel: Travel is required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties: Note this job description is not designed to cover or contain a comprehensive listing of activities , duties or responsibilities that are required of the employee for this job. Duties , responsibilities and activities may change at any time with or without notice . Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Work/Life Balance Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Pay Type: Hourly Hiring Rate: 21 USD Travel Required: Yes Compensation details: 21-21 Hourly Wage PI1a374aae28cb-7095

Position Title: Direct Support Professional Location: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Community-Based Direct Support Professional provides personcentered instruction, support, and supervision to adults with intellectual and developmental disabilities in both program and community settings. This role promotes independence by teaching essential life skills, supporting community participation, implementing Individuals Service Plan (ISP) goals, and maintaining a safe, respectful, inclusive environment. Responsibilities include activities of daily living (ADL) and independent living services (ILS) support, community engagement, vocational exploration, behavioral support consistent with Positive Behavior Supports (PBS), accurate documentation, dispense medications as needed, and collaboration with families, clinicians, and interdisciplinary teams. The CBDS Professional serves as a positive role model while fostering personal growth, meaningful relationships, and full community membership Essential Job Duties 1). Person-centered Support Demonstrates respect for individual preferences, choices, and autonomy Supports participation in activities based on individual interests and goals 2). Life Skills & Daily Living Support Provides assistance with ADLs and IADLS as needed Encourages independence through gentle prompting, coaching, and modeling 3). Community Participation Assists individuals in participating in community activities, recreation, and social opportunities Will assist in transport of individuals to activities as assigned; will be asked to drive company vehicles. 4). Safety & Environment Management Ensures a safe, clean, and organized environment Maintains awareness of individual needs during meals, breaks, and transitions Dispense medication as needed Follows established systems to ensure quality health care of the individuals 5). Professional Communication & Documentation Completes shift notes, attendance, and other documentation accurately Communicates effectively with coworkers, supervisors, and families 6). Teamwork & Collaboration Works cooperatively with team members to provide consistent support Participates in meetings and shares relevant observations Perform any and all duties deemed essential to support the agency, office, team, or people we support. 7). Dependability & Professional Conduct Arrives prepared, follows schedules, and maintains a positive, respectful demeanor Acts as a role model for professionalism and reliability 8). Physical Readiness Able to assist with mobility, transfers, and basic physical support as needed 9). Perform all other duties as may be required. Competencies Professional, friendly and understanding Attention to details Able to work efficiently as a team player as well as individually with minimal direction Self-motivated Ability to consistently maintain and build positive working relationships Willing to learn new information daily Great organizational skills Ability to multi-task and meet deadlines Punctual and dependable Familiarity with office machines, equipment and software Ability to maintain confidentiality Requirements At least 1 year experience working with individuals with all types of disabilities. High School Diploma or equivalent required. Experience in Human Services preferred. Obtains and maintains the necessary MAP Certification within 6 months of employment. Obtains and maintains required CPR/First Aid certification within 30 days of employment Successful completion of all state and agency-mandated training courses. Travel Travel to community sites required. Work Environment This job operates in both a professional office setting as well as in the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Physically assist members as necessary, including but not limited to using the restroom, vehicle transfers and wheelchair transfers. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Work/Life Balance Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: 21 USD Travel Required: Yes Compensation details: 21-21 Hourly Wage PI79bbe6303d0c-2013