Tempus Unlimited Inc.

Position Title: Compliance, Fraud, Waste and Abuse Supervisor Location: Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Compliance and Quality Assurance Supervisor is responsible for all activities and personnel associated with performing tasks and work processes assigned to the group. Actively participate as a member of the department management team and the larger organization in support of business objectives. Essential Job Functions Fraud Oversight Oversee the review and documentation of potential fraud, waste, and abuse concerns (FWA). Ensure cases are tracked, reviewed, and closed within required timeframes. Assist with gathering information for reports or follow-up requests from internal teams or external agencies. Identify patterns and bring forward trends or issues for review. Handle the research of PA and MA Grievances Inboxes, providing information to Compliance Manager. Coordinate the MA Grievance Semi Annual spreadsheets for submission to MassHealth (Jan and July). Develop, measure, and report meaningful key metrics. Identify, design, and implement process improvements. Records Request Management Supervise processing of records, medical records, subpoenas, authorizations, and general information requests. Make sure requests are handled accurately, securely, and within required turnaround times. Serve as the escalation point for complex or urgent requests. Maintain tracking logs and ensure proper documentation. Supervisory Responsibilities Provide daily supervision, coaching, and guidance to assigned staff. Assign and monitor workload to ensure service standards are met. Support training, onboarding, and ongoing development or team members. Conduct performance reviews and support corrective action when needed. Coordinate with other functions in payroll & billing to streamline workflows/handoffs. Lead department meetings. Supporting other department functions as necessary. Perform other duties as assigned. Compliance & Reporting Maintain organized documentation to support audits and internal reviews. Prepare regular reports on fraud cases, record requests, and FI activity. Assist with internal compliance projects and workflow improvements. Participate in internal reviews, privacy matters, and follow-up actions as needed. Other Support overall mission and objectives of Tempus Unlimited Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C.). Requirements Ability to supervise and direct staff Excellent organizational skills Attention to accuracy and detail Strong interpersonal skills - telephone skills Excellent oral and written communication Good computer and analytical skills Innovative thinking Travel Travel to company sites and agencies as required. Other Skills/Abilities Familiarity with Fraud functions & PCA program procedures and regulations Ability to maintain confidentiality Required Education and Experience High School Diploma Experience working with confidential information. Strong attention to detail and accuracy. Ability to communicate clearly and professionally. Basic proficiency with Microsoft Office (Word, Excel, Outlook). Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Referral bonus Work/Life Balance - flexible work schedules Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Supervisor Job Function: Supervisory Pay Type: Hourly Hiring Rate: 28 USD Travel Required: Yes Compensation details: 28-28 Hourly Wage PIbf04f92d0c11-5581

Position Title: Regional Liaison Location: Pittsburgh, PA 15218, USA Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Regional Liaison will work with walk-in traffic, as well as provide customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community HealthChoices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution. Essential Functions Act as a liaison between Participants and/or DCWs and Tempus Respond to Participant and/or DCW inquiries and complaints Provide in-person assistance, either scheduled or ad-hoc, related to F/EA documentation or program related questions Help resolve inaccuracies or discrepancies related to reporting of time worked Work with applicable parties to address and resolve DCW payment issues Respond to issues that have been escalated by Participants and/or DCWs. Assure ongoing compliance with Tempus quality and FMS contract requirements. Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority. Competencies Professional, friendly & understanding personality Punctuality and dependability Ability to work efficiently as a team player as well as individually with minimal direction Competent with data entry and basic formula understanding and application Self-motivation Ability to consistently maintain and build positive working relationships Excellent organizational skills Ability to multi-task and meet deadlines Fluency in Spanish or other languages a plus Familiarity with office machines, equipment and software Ability to respect and maintain confidentiality Attention to accuracy and detail Strong interpersonal and analytical skills Experience with Excel and Spreadsheets Preferred Experience Proficiency in Microsoft Office software Call Center and customer service experience highly preferred Bilingual a plus Required Education High School Diploma Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel Some travel may be required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Referral bonus Work/Life Balance - flexible work schedules Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long-Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit-based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: 20 USD Travel Required: Yes Compensation details: 20-20 Hourly Wage PI3efebd9dbccd-3640

Position Title: Regional Liaison Associate Location: King of Prussia Office, King of Prussia, Pennsylvania, United States of America Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. The Regional Liaison will work with walk-in traffic, as well as, provide call center customer service (phones) at an assigned region. The primary responsibilities are assisting participants and DCWs with inquiries: enrollment and documentation related to the overall Pennsylvania Community HealthChoices Participant-Directed Services program. The Regional Liaison will also be trained and capable of providing training and support for the Tempus Electronic Visit Verification (EVV) solution. Essential Functions Act as a liaison between Participants and/or DCWs and Tempus Provide Call Center Customer Service in a high volume inbound and outbound calls center Respond to Participant and/or DCW inquiries and complaints Provide in-person assistance, either scheduled or ad-hoc, related to Fiscal/Employer Agent (F/EA) documentation or program related questions Help resolve inaccuracies or discrepancies related to reporting of time worked Work with applicable parties to address and resolve DCW payment issues Respond to issues that have been escalated by Participants and/or DCWs. Assure ongoing compliance with Tempus quality and FMS contract requirements. Must report all suspected incidents of Fraud, Waste, and Abuse to appropriate reporting authority. Competencies Professional, friendly & understanding personality Punctuality and dependability Ability to work efficiently as a team player as well as individually with minimal direction Competent with data entry and basic formula understanding and application Self-motivation Ability to consistently maintain and build positive working relationships Excellent organizational skills Ability to multi-task and meet deadlines Fluency in Spanish or other languages a plus Familiarity with office machines, equipment and software Ability to respect and maintain confidentiality Attention to accuracy and detail Strong interpersonal and analytical skills Experience with Excel and Spreadsheets Preferred Experience Proficiency in Microsoft Office software Call Center and customer service experience highly preferred Bilingual a plus Required Education High School Diploma Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel Some travel may be required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Referral bonus Work/Life Balance - flexible work schedules Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: 20 USD Travel Required: Yes Compensation details: 20-20 Hourly Wage PIc828634e7afd-1370

Position Title: Personal Care Management Skills Training Location: Quincy, MA 02169, USA Requisition Number: Req Job Description Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes. • Bilingual English preferred in any languages • Full time position, 35 hours a week • Monday - Friday, 8:30 am to 4:30pm • Travel required, cover a 60 mile radius of your home address • Must have a valid driver's license • Must have reliable vehicle to travel throughout assigned service area • Mileage reimbursement • 2 day orientation in Stoughton in person Essential Job Functions Follow-up on assigned functional skills training in a timely manner as determined by contract. Assess consumers and/or surrogate ability to manage PCA services. Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract. Maintain confidentiality in all consumer related issues. Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager. Demonstrate a working knowledge of program policies and procedures and Mass Health regulations. Demonstrate a commitment to the Independent Living philosophy of consumer control. Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC). Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines. Assigned referrals and intake documentation Service Agreements and Assessments for re-evaluations Supportive documentation for intakes and re-evaluations as needed Return all phone calls from surrogates and consumers within 72 business hours Work within policies to complete and submit internal requirements : Progress Notes Dayforce, Outlook Schedule Mileage and Expense Forms Return all required email communications within 48 business hours. Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports: Non-billing, overbilling and ineligible consumers Provide training and ongoing support for EVV Major problems requiring skills training Consumer status updates Intake, Quarterly and Annual Reviews Perform other duties as assigned by the Skills Trainer Supervisor Qualifications Experience providing services for people with disabilities and knowledge of PCA programs is preferred. Experience or education in teaching or counseling is helpful. Knowledge of community resources and social service systems is beneficial. Excellent communication, organizational, and writing skills. Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases. Specialized training provided as needed. Required Education Bachelor's Degree preferred; GED or High School Diploma required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. Travel: Travel is required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area. Other Duties: Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience. Sign on bonus Referral bonus Work/Life Balance - flexible work schedules Paid time off - 25 days per year for full time staff 14 paid Holidays Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA Basic Life, Short Term and Long Term Disability On-site gym (Stoughton Location) and wellness initiatives Annual Reviews with merit based increases Employee Recognition Program Financial Wellness - 403(b) Retirement Plan with matching Continuing Education, Training and Advancement opportunities Work Authorization/Security Clearance All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts. EEO Statement Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job Family: Associate Job Function: Non-Supervisor Pay Type: Hourly Hiring Rate: 20 USD Travel Required: Yes Compensation details: 20-20 Hourly Wage PIf2f6101a267c-1152