Description: If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to take a look at our Customer Services Representative opportunity with our Hearing Healthy Solutions division. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization. Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life Work Environmental: Medical office environment. Mondays-Fridays 8:00 a.m. - 5:00 p.m. Occasional overtime may be required The Customer plays a critical role ensuring a seamless patient experience within a clinical environment characterized by high telephone volume and a focus on patient care. Responsibilities include answering patient calls for all (6) office locations, route calls to the appropriate office, registering patients and scheduling appointments. The position requires exceptional communication skills, empathy and the ability to manage multiple tasks efficiently. This role not only supports operational efficiency but also contributes significantly to patient satisfactions and care quality. Essential Functions: Serve as the first point of contact for patients, addressing inquiries related to appointments, medical services and billing. Register new patients and update established patient demographics. Manage a high volume of incoming calls with professionalism and courtesy. Prioritize patient needs, ensuring timely response and resolution of issues. Assist patients with questions regarding testing, services and retail products. Provide clear and accurate information to enhance patient understanding and satisfaction. Efficiently manage appointment bookings, cancellations, and rescheduling, coordinating with medical staff to optimize patient flow and clinic operations. Accurately input and update patient information in the EMR, ensuring compliance with privacy regulations. Indexing of office records. Handle patient concerns and complaints in a professional and courteous manner. Other general office duties as assigned, such as assisting with invoicing, checking-in patients, and assisting with checking in supplies. PM20 Requirements: Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable. Excellent oral and written communication skills required. Knowledge of GE-Athena practice management software beneficial but not required. Knowledge of Microsoft Office software beneficial but not required. Ability to operate a computer and basic office equipment required Ability to operate a multi-line telephone system. Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers. Must be well organized and detail oriented. PIdfa7498ecbb8-3696
10/30/2025
Full time
Description: If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to take a look at our Customer Services Representative opportunity with our Hearing Healthy Solutions division. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization. Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life Work Environmental: Medical office environment. Mondays-Fridays 8:00 a.m. - 5:00 p.m. Occasional overtime may be required The Customer plays a critical role ensuring a seamless patient experience within a clinical environment characterized by high telephone volume and a focus on patient care. Responsibilities include answering patient calls for all (6) office locations, route calls to the appropriate office, registering patients and scheduling appointments. The position requires exceptional communication skills, empathy and the ability to manage multiple tasks efficiently. This role not only supports operational efficiency but also contributes significantly to patient satisfactions and care quality. Essential Functions: Serve as the first point of contact for patients, addressing inquiries related to appointments, medical services and billing. Register new patients and update established patient demographics. Manage a high volume of incoming calls with professionalism and courtesy. Prioritize patient needs, ensuring timely response and resolution of issues. Assist patients with questions regarding testing, services and retail products. Provide clear and accurate information to enhance patient understanding and satisfaction. Efficiently manage appointment bookings, cancellations, and rescheduling, coordinating with medical staff to optimize patient flow and clinic operations. Accurately input and update patient information in the EMR, ensuring compliance with privacy regulations. Indexing of office records. Handle patient concerns and complaints in a professional and courteous manner. Other general office duties as assigned, such as assisting with invoicing, checking-in patients, and assisting with checking in supplies. PM20 Requirements: Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable. Excellent oral and written communication skills required. Knowledge of GE-Athena practice management software beneficial but not required. Knowledge of Microsoft Office software beneficial but not required. Ability to operate a computer and basic office equipment required Ability to operate a multi-line telephone system. Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers. Must be well organized and detail oriented. PIdfa7498ecbb8-3696
Description: We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative , you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients. Essential Functions: Professionally greet all patients. Register all new patients. Update all established patient demographics. Accurately enter all insurance information Schedule patient appointments for consultations, medical procedures, and follow-up visits. Process all incoming consultation requests-1st and 2nd calls to patients and return paperwork to the requesting physician office. Indexing of consultation requests and external office records. Professionally handle patient complaints. Follow all policies and protocols of the Central Scheduling Manager, Clinical Manager, and Billing Director. If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to apply for the Centralized Scheduling Representative position. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization. Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules. Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life PM20 Requirements: Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable. Excellent oral and written communication skills required. Knowledge of GE-athenaPractice management software beneficial but not required. Knowledge of Microsoft Office software beneficial but not required. Ability to operate a computer and basic office equipment required. Ability to operate a multi-line telephone system. Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers. Must be well organized and detail oriented. Work hours: Full Time Monday-Friday 7:30am-4:30pm with occasional overtime PI6cf8dd042bce-5626
10/07/2025
Full time
Description: We are looking for an enthusiastic and professional Centralized Scheduling Representative to join our growing team. As a Centralized Scheduling Representative , you will be the primary point of contact for our patients and will play a key role in creating a positive experience for them. You will be responsible for greeting patients, routing calls, scheduling appointments, processing consults, registering and scheduling patients. Essential Functions: Professionally greet all patients. Register all new patients. Update all established patient demographics. Accurately enter all insurance information Schedule patient appointments for consultations, medical procedures, and follow-up visits. Process all incoming consultation requests-1st and 2nd calls to patients and return paperwork to the requesting physician office. Indexing of consultation requests and external office records. Professionally handle patient complaints. Follow all policies and protocols of the Central Scheduling Manager, Clinical Manager, and Billing Director. If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to apply for the Centralized Scheduling Representative position. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization. Looking for a better work/life balance? Our career opportunities have Monday-Fridays work schedules. Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life PM20 Requirements: Qualified Applicant should have at least 1 year experience in customer service environment, medical office preferable. Excellent oral and written communication skills required. Knowledge of GE-athenaPractice management software beneficial but not required. Knowledge of Microsoft Office software beneficial but not required. Ability to operate a computer and basic office equipment required. Ability to operate a multi-line telephone system. Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers. Must be well organized and detail oriented. Work hours: Full Time Monday-Friday 7:30am-4:30pm with occasional overtime PI6cf8dd042bce-5626
Description: Summary of Duties: The Triage Licensed Practical Nurse conducts phone triage services for acute and chronic medical complaints. Utilizes electronic health record (EHR) for documentation of patient interactions regarding triage protocols, appointment scheduling, and prescription coordination. If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to take a look at our Triage Licensed Practical Nurse opportunity. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization. Competitive Pay & Benefits: Looking for a better work/life balance? Our career opportunities have Monday-Fridays (8:00am-4:30pm) work schedules. Med/Dental/Vision Paid Personal Time Paid Holidays 401K Paid STD/LTD/Life Locations: Bethel Road Office, Columbus 43214 Essential Functions: Professionally answers all patient calls to the triage line. Returns calls to all patients who leave messages on the triage line in a timely manner and provide answers to the patients' questions/concerns. Gather necessary information to assist the patient and/or read office notes, chart notes, etc to provide answers to the patients. Appropriately documents patient's question in the medical record. Schedule appointments for patients Distributes/Routes faxes, test results, referral letters, etc. as necessary. Provide primary response, oversight, and support to patient calls and voicemail messages to the physician(s) and practice, including medical counsel, prescription coordination, and appointment scheduling. Serve as liaison between the physician and patient in the coordination of patient care. Review and maintain accurate letters for multiple physicians. Chart reports for multiple physicians. PM20 Requirements: Skills/Experience: Qualified Applicant should have at least 1 year experience in a medical office environment. -LPN RN Licensed Excellent oral and written communication skills required. Knowledge of GE-Centricity software preferred Prior experience with an Electronic Health Record is required. Knowledge of Microsoft Office software beneficial but not required. Ability to operate a computer and basic office equipment. Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers. Adheres to all HIPAA privacy and security regulations and guidelines. Education: LPN or RN certification/degree and High School Diploma or GED required. PI1cb19087c80a-4126
10/02/2025
Full time
Description: Summary of Duties: The Triage Licensed Practical Nurse conducts phone triage services for acute and chronic medical complaints. Utilizes electronic health record (EHR) for documentation of patient interactions regarding triage protocols, appointment scheduling, and prescription coordination. If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to take a look at our Triage Licensed Practical Nurse opportunity. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization. Competitive Pay & Benefits: Looking for a better work/life balance? Our career opportunities have Monday-Fridays (8:00am-4:30pm) work schedules. Med/Dental/Vision Paid Personal Time Paid Holidays 401K Paid STD/LTD/Life Locations: Bethel Road Office, Columbus 43214 Essential Functions: Professionally answers all patient calls to the triage line. Returns calls to all patients who leave messages on the triage line in a timely manner and provide answers to the patients' questions/concerns. Gather necessary information to assist the patient and/or read office notes, chart notes, etc to provide answers to the patients. Appropriately documents patient's question in the medical record. Schedule appointments for patients Distributes/Routes faxes, test results, referral letters, etc. as necessary. Provide primary response, oversight, and support to patient calls and voicemail messages to the physician(s) and practice, including medical counsel, prescription coordination, and appointment scheduling. Serve as liaison between the physician and patient in the coordination of patient care. Review and maintain accurate letters for multiple physicians. Chart reports for multiple physicians. PM20 Requirements: Skills/Experience: Qualified Applicant should have at least 1 year experience in a medical office environment. -LPN RN Licensed Excellent oral and written communication skills required. Knowledge of GE-Centricity software preferred Prior experience with an Electronic Health Record is required. Knowledge of Microsoft Office software beneficial but not required. Ability to operate a computer and basic office equipment. Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers. Adheres to all HIPAA privacy and security regulations and guidelines. Education: LPN or RN certification/degree and High School Diploma or GED required. PI1cb19087c80a-4126