09/28/2020
Full time
JDA TSG, is looking for Active Directory Security experts to join our team as a Customer Engineer (CE) in support of one of our critical client relationships. This is a knowledge transfer role where you'll be presenting solutions & remediation strategies to a range of technical & non-technical audiences on a regular basis. CE's are some of the most distinguished & highly accredited engineers in the world. They are subject matter experts called upon to service & support our client's Premier customers, typically F1000 organizations all across the country. This is an opportunity to elevate your skills & knowledge base to an extraordinary level. You will provide support for a range of issues delivering guidance, education & adherence to best practices. It's a dynamic & challenging role best suited for intellectually & professionally curious, & of course talented engineers. Travel : CE's are home based & travel to customer locations to provide services. Typically, you'll be on-site Mon - Thurs about 3 times per month. A valid driver's license is required for the position. Core Accountabilities: You will be responsible for customer satisfaction, deployment, adoption & support of Active Directory Security services. You will be working & supporting customers with building, deploying, operating & optimizing large complex enterprise environments. This role requires a deep understanding of Active Directory Security protocol . Additionally, a broad understanding of supporting technologies that are core to the delivery across the enterprises. The CE scope of work is extensive & all candidates must have a broad range of Microsoft functional & technical capabilities. The primary work (typically under 1 week's duration per client) to be performed include: Standard Product Work Shops - Training In-Depth Product Reviews - White Board (Chalk Talk) Sessions Health Checks / Assessments Post Operational Review of Product Implementations Product Upgrade / Migration Assessments Systems Performance Reviews Effectively communicating strategies, tactics, remediation etc. with C-Suite executives & stakeholders Serve as a trusted advisor for Active Directory Security Management services & products Provide best practice guidance on setting up & maintaining a solid Active Directory in a secure environment Required Skills & Experience: Able to build & deliver Executive Level presentations, discuss findings & complimentary products at a solutions level Technical product depth with Active Directory Security Management 5+ years of engineering & design experience supporting Microsoft platform products including: Active Directory Active Directory Security & Delegation Active Directory Federation Services / Certificate Services Active Directory Rights Management Service Security best practices & implementation for Microsoft technologies Reviewing & oversight of major changes to the Active Directory Security Management & associated Windows Server settings for multiple customers · 5 + years' experience supporting Enterprise customers with PKI administration including systems development, network operations & software support · 4+ years' industry experience with Microsoft Server products 3+ years On-Premises support or consulting work for Enterprise customer base 3+ years Advanced troubleshooting Awareness of corporate environments & their business requirements Candidates must be able to work independently as well in a team environment · Excellent written, oral & presentation skills · Good understanding of ITIL/Service Management · Strong experience with security services; Windows Server, O365, Configuration Wizard · Networking (Protocols & Firewalls) · Risk analysis Desired Skills & Experience: · Characteristics of importance include but are not limited to customer service, problem solving & the ability to read/interpret the needs/wants of customer executives & leaders · Ability to handle customer critical issues & work in difficult situations · Perform self-directed learning in a rapidly changing environment · Advanced Microsoft certifications are preferred - provided by Dice