Geneva Consulting Group
09/30/2020
Full time
REMOTE Contract to Hire Develop and maintain effective client relationships to ensure the provision of products and service offerings are in line with client expectations. Key contact for client decision maker. Responsibilities include the management of client accounts with a wide array of products and services spanning multiple businesses. Focus on thorough understanding of client's business in order to effectively influence strategic direction of current and future needs. • Client Relationship: Key Contact for the client's decision maker and/or the senior executive responsible for the TCS relationship. Engages client during implementation and throughout the remainder of client life cycle. Responsible for client retention, satisfaction, reference-ability and compliance/revenue/profitability growth. • Engages client decision makers to understand client vision and goals for Tax Credit Services. Identifies new service and/or product opportunities. Communicates and promotes key initiatives: i.e.... User Groups, Product Announcements/Enhancements. Uses surveys and/or promotes client participation in focus groups to solicit feedback on product and/or service initiatives. • Client Meetings: Executes quarterly account reviews with client executives. Collect, schedule and present data for monthly reporting, including challenges, trends, highlights, action plans, account status and planning. Regularly provides client with additional product and services information to increase account revenue. Develops presentations outlining products/service benefits in conjunction with clients' strategic plans. • Internal Communications: Key liaison with all entities to proactively communicate and monitor service and product issues. Manage activities of functional team members to ensure delivery of optimal service, client satisfaction, retention, and profitability. • Contract Administration: Ensure Master Services Agreements (MSA) are in place and negotiated before they expire. Accountable for contract negotiation. Education: Bachelor's degree Experience: 5+ years of related sales, consulting, business development, account management, marketing, or other experience related to the job duties above. - provided by Dice