Peoples Bank

Job Description Job Description Position Title: Retail Banker Reports To: Location President Classification: Non-Exempt Revised: May 2026 Scope: Reporting to the Location President, the Retail Banker is responsible for assisting with the daily operations of the Location, helping to lead lending and business development initiatives of the location. The quality and nature of this leadership will result in meeting the needs of the customers, staff and bank while achieving both the short and long-term goals of the bank. The Retail Banker is responsible for generating, negotiating, underwriting, and coordinating the closing of routine consumer loans and mortgage loans in compliance with the bank's lending policies and procedures. This position is also responsible for the maintenance of loans, and in the event of delinquency, the collection of loan payments. As part of this, the Retail Banker is responsible for public relations and generation of new business in accordance with the goals and objectives of the bank. Represents the bank in the local community through active participation in community affairs. Accountabilities: Loan Portfolio Management: 55% Responsible for generating routine consumer loans and mortgage loans within guidelines set by bank policy and growth targets. This will include interviewing the customer and completing the loan application. Responsible for all aspects of loan origination. This includes underwriting the loan within credit policy and personal credit approval limits. Also, responsible for credit quality, credit approval, processing, and the closing of the loan. This person is responsible to control the past due loans of their personal loan portfolio, including collecting delinquent payments. This position is responsible to close the loan with the customer. At that time, the loan will be given to a loan processor for documentation. The lender will be responsible for all documentation and ensure that the bank's position is secured. This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. Business Development: 30% This position will be familiar with all bank offerings. This person will refer customers to the appropriate department for service and cross-sell customers to other banking services. This may include a referral to the WMG or cross-selling deposit products, investment products, insurance products or any other product the customer may be a candidate for. Support the overall Location sales effort. Direct sales goals may be established by management for such items as IRA's, HSA's, CD's, ATM cards, direct deposit, automated banking, or referrals for other bank products. Must help attract prospects to the bank. This person will make calls on specific prospects. Responsible for generating new consumer loans and mortgage loans for the bank. This will include soliciting new business relationships and strengthening relationships with existing customers. Location Administration: 10% Support the atmosphere within the location that attains and maintains a high level of morale and embraces our Vision, Mission, Values and Service Standards. Provide leadership for location specific promotions and initiatives. Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness, and safety. Other: 5% Active involvement in key community, banking and civic organizations and activities, as appropriate, to represent the bank in the community. As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities as assigned. Competencies: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Consider themselves as part of a larger bank team and helps build teamwork. Attention to Detail: Regard for all important details to ensure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to ensure that important activities are not missed. Customer Orientation: Recognize and respond sensitively to the overall financial needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty. Financial Analysis: Must clearly understand all aspects of accounting and finance in a community bank environment. This includes understanding reconcilement, general ledger, budgeting, and pricing along with the ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Negotiation and Sales Skills: Must understand the concepts of negotiating and sales as it pertains to selling financial service products in a community bank. Must be able to cross sell customers and make referrals to other areas of the bank. Must be able to develop a "win-win" approach to problem solving with customers. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear, and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Time and Work Management: Ability to effectively manage one's time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks. Education and Special Requirements: Business administration degree or related field along with three to five years of prior sales and/or banking experience preferred. This job requires skills needed in a typical office environment. This includes communications skills, computer skills such as, but not limited to Word and Excel as well as utilization of typical office equipment. Internal Education: BAI Courses: All Staff, Personal/Retail/Ag Banker, Real Estate Department Physical Requirements Ability to remain in a stationary position (e.g., standing or sitting) for extended periods. Frequent use of hands and fingers for data entry, handling cash, and operating office equipment. Visual acuity to read documents, computer screens, and currency. Manual dexterity for typing and handling paperwork. Occasional travel to client sites or other bank locations (if applicable). If you are a registered MLO, you will also have the following duties: Responsible for the generation of real estate loans for the bank within guidelines set by bank policy and growth targets. This will include soliciting new business relationships and deepening relationships with existing customers. This position will handle phone inquiries regarding mortgage rates and requirements for getting a loan with the bank. During the loan process, this person will assist customers through the mortgage process and handle issues as they arise. This position is responsible to close the loan with the customer. This person is responsible to control the past due loans on the real estate portfolio. Maintain current mortgages and collect delinquent payments. This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. PI44d0c5-

Job Description Job Description: Position Title: Personal Banker Reports To: Location President Classification: Non-Exempt Revised: May 2026 Scope: Reporting to the Location President, the Personal Banker is responsible for assisting with the daily operations of the location, helping to lead lending and business development initiatives of the location, and assisting with the supervision of location staff. The quality and nature of this leadership will result in meeting the needs of the customers, staff and bank while achieving both the short and long-term goals of the bank. The Personal Banker is responsible for generating, negotiating, underwriting, and coordinating the closing of routine consumer loans and mortgage loans in compliance with the Bank's lending policies and procedures. This position is also responsible for the maintenance of loans, and in the event of delinquency, the collection of loan payments. As part of this, the Personal Banker is responsible for public relations and generation of new business in accordance with the goals and objectives of the bank. Represents the bank in the local community through active participation in community affairs. Accountabilities: Loan Portfolio Management: 45%Responsible for generating routine consumer loans and mortgage loans within guidelines set by bank policy and growth targets. This will include interviewing the customer and completing the loan application.Responsible for all aspects of loan origination. This includes underwriting the loan within credit policy and personal credit approval limits. Also, responsible for credit quality, credit approval, processing, and the closing of the loan.This person is responsible to control the past due loans of their personal loan portfolio, including collecting delinquent payments.This position is responsible to close the loan with the customer. At that time, the loan will be given to a loan processor for documentation. The lender will be responsible for all documentation and ensure that the bank's position is secured.This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. Business Development: 30%This position will be familiar with all bank offerings. This person will refer customers to the appropriate department for service and cross-sell customers to other banking services. This may include a referral to the WMG or cross-selling deposit products, investment products, insurance products or any other product the customer may be a candidate for. Support the overall location sales effort. Direct sales goals may be established by management for such items as IRA's, HSA's, CD's, ATM cards, direct deposit, automated banking, or referrals for other bank products.Must help attract prospects to the bank. This person will make calls on specific prospects. Responsible for generating new consumer loans and mortgage loans for the bank. This will include soliciting new business relationships and strengthening relationships with existing customers. Location Administration: 10%Support the atmosphere within the location that attains and maintains a high level of morale and embraces our Vision, Mission, Values and Service Standards.Assist with training staff, implementing, and ensuring all bank policies and procedures are known and followed at the location.Provide leadership for location specific promotions and initiatives. Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness, and safety. Supervision: 10 %Directly manage a team of professionals and assume responsibility for implementation of tactics in their area of responsibility. Assist with the selection and motivation of staff and help develop a culture that will help determine the effectiveness of the staff in getting their respective jobs accomplished. Will develop tactics to ensure implementation of the bank's strategic direction. These tactics can include goals for growth, products, staff, and the like. Will ensure implementation of the tactics through assigning responsibility and developing the tracking needed to ensure that desired results are achieved and ensure that the staff is achieving their individual goals. Other: 5%Active involvement in key community, banking and civic organizations and activities, as appropriate, to represent the bank in the community.As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities as assigned. Competencies: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Must be willing to express and support management's ideas to affected staff. Consider themselves as part of a larger bank team and help build teamwork. Attention to Detail: Regard for all important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to ensure that important activities are not missed. Financial Analysis: Must clearly understand all aspects of accounting and finance in a community bank environment. This includes understanding reconcilement, general ledger, budgeting, and pricing along with the ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Negotiation and Sales Skills: Must understand the concepts of negotiating and sales as it pertains to selling financial service products in a community bank. Must be able to cross sell customers and make referrals to other areas of the bank. Must be able to develop a "win-win" approach to problem solving with customers. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Must be willing to express and support management's ideas to affected staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Promotes the bank's image of a supportive corporate citizen within the community. Fiduciary responsibility for safekeeping confidential and sensitive information requires ethics and professionalism beyond reproach. Supervision: Offers proper training and coaching for new and current employees and set and measure performance standards. Must be able to set targets, develop action plans, provide feedback and praise/discipline as warranted and be able to motivate staff using both monetary and non-monetary rewards to recognize good performance and meet the goals that have been developed. Must have the ability to resolve personnel issues and conflicts that arise in such a way that maintains a positive work environment. Consider themselves as part of a larger bank team and help build teamwork. Time and Work Management: The capacity to manage one's work, outline overall project plans, determine necessary steps for its completion and delegation of tasks to the appropriate staff to ensure the project is finished accurately, on time and within budget. Must have the ability to set targets, develop action plans, and measure results against the defined target goals. The ability to prioritize tasks to make the best use of time for high priority tasks is vital. Makes prudent decisions; creates policies and procedures; provides managerial direction and leadership at a high level of accountability. Seeks opportunities to develop personal abilities. Education and Special Requirements:Four-year degree in business administration or related experience along with three to five years of prior sales experience.Previous supervisory experience preferred.This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.Internal: BAI Courses: All Staff, Personal/Retail/Ag Banker, Real Estate (if applicable) Physical Requirements:Prolonged periods of working on a computer.Occasionally lift and carry up to 15-25 pounds (e.g., coin bags, office supplies).Ability to remain in a stationary position (e.g., standing or sitting) for extended periods.Frequent use of hands and fingers for data entry, handling cash, and operating office equipment.Visual acuity to read documents, computer screens, and currency.Manual dexterity for typing and handling paperwork.Occasional travel to client sites or bank locations (if applicable). If you are a registered MLO, you will also have the following duties:Responsible for the generation of real estate loans for the bank within guidelinesset by bank policy and growth targets. This will include soliciting new businessrelationships and deepening relationships with existing customers.This position will handle phone inquiries regarding mortgage rates andrequirements for getting a loan with the bank.During the loan process, this person will assist customers through the mortgageprocess and handle issues as they arise.This position is responsible to close the loan with the customer. Position Title: Lead Customer Service Representative Reports to: Location President Classification: Non-Exempt Revised: June 2026 Scope: The Lead Customer Service Representative position is responsible for demonstrating excellent customer service in accordance with bank's core values, supervise, schedule, and lead the location CSR team. Greet and assist customers in a friendly and timely manner via telephone, email and in person. Handle daily transactions such as checking and savings deposits, withdrawals, payments, advances . click apply for full job details

Job Description Job Description Position Title: Human Resources Specialist Report To: Human Resources Officer Classification: Non-Exempt Revised: June 2026 Physical work location to be determined by Human Resources at time of offer Scope: Reporting to the Human Resources Officer, the Human Resources Specialist is responsible for providing HR support to the entire bank staff and handling the HR administrative functions. Specific responsibilities include recruitment, benefit administration, education coordination and other functions of human resource management. Will work closely with the Director of Learning & Development on Education related matters and events to reach the Learning & Development Department goals and objectives. Accountabilities: Human Resources Administration: 45% Perform initial screening of and initial interviews with candidates. Initiate all applicable pre-employment screenings and pre-employment assessments. Conduct new employee orientations; conduct reference checks and exit interviews. Help maintain company organizational charts and employee directory. Maintain and interpret HR policies and procedures for all staff. Register users and maintain NMLS database, site administration. Assist with time off and employee clocking changes as necessary through payroll system. Maintain Separation of Duties calendar. Assist with timecard changes and PTO requests. Coordinate annual flu shots for employees. Act as a liaison between benefit provider and employees when questions or concerns arise. Maintains and models effective communication, both written and verbal. Provide outstanding customer service to the entire bank. Education Coordination: 40% Responsible for coordinating training including but not limited to All Staff meetings, Supervisor trainings, new hire orientation, etc. This includes both in-house and out-sourced training for all personnel. Arrange the booking of trainers, venues, travel, accommodation and facilities for Educational events along with materials, classroom setup, A/V support, registrations, etc. Provide administrative support to staff and managers in the planning and delivery of L&D events and strategy. Oversee BAI online learning site, maintaining all records, updating personnel and staying up to date on changes in courses. Maintain record of all internal and external educational opportunities completed by staff. Compile reports for various audit purposes as needed. Personnel Handbook Committee: 10% Provide support of committee Chair/Co-Chair Assist with meetings annually as needed. Record minutes from each meeting and provide to committee Chair in a timely manner for distribution to committee members. Ensure all policies are up to date on Intranet. Other: 5% Perform any necessary governmental reporting related to HR and Education as requested. Active involvement in key community, banking and civic organizations and activities, as appropriate, to represent the bank in the community. As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. Competencies: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Must be willing to express and support management's ideas to affected staff. Consider themselves as part of a larger bank team and helps build teamwork. Attention to Detail: Regard for all important details to ensure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to ensure that important activities are not missed. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear, and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Must be willing to express and support management's ideas to affected staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Promotes the bank's image of a supportive corporate citizen within the community. Fiduciary responsibility for safekeeping confidential and sensitive information requires ethics and professionalism beyond reproach. Strategic Direction: Understand overall bank strategies relative to a community bank environment. Time and Work Management: The capacity to manage one's own work, outline overall project plans, determine necessary steps for its completion and delegation of tasks to the appropriate staff to ensure the project is finished accurately, on time and within budget. Must have the ability to set targets, develop action plans, and measure results against the defined target goals. The ability to prioritize tasks to make the best use of time for high priority tasks is vital. Makes prudent decisions; creates policies and procedures; provides managerial direction and leadership at a high level of accountability. Seeks opportunities to develop personal abilities. Education and Special Requirements: Two- or four-year degree from an accredited institution. 3-5 years HR experience and/or related experience and/or training. Specialized training in human resources related school, etc. (i.e. ABA Human Resources School, SHRM certification of PHR/SPHR, GSB HR Management School) preferred but not required. This job requires skills needed in a typical office environment. This includes communications skills, computer skills such as, but not limited to Word and Excel as well as utilization of typical office equipment. Internal: BAI Courses: All Staff, Human Resources Physcial Requirements Ability to remain in a stationary position (e.g., standing or sitting) for extended periods. Frequent use of hands and fingers for data entry and operating office equipment. Visual acuity to read documents, computer screens, and currency. Manual dexterity for typing and handling paperwork. Travel to other bank locations. PI2eefb9bb5-

Job Description Job Description POSITION TITLE:Mortgage Loan Processing Specialist REPORTS TO:Mortgage Loan Underwriter Officer CLASSIFICATION:Non-Exempt REVISED:June 2026 SCOPE: The Mortgage Loan Processing Specialist reports directly to the Mortgage Loan Underwriter Officer. The primary responsibilities of this position include the processing, document preparation, and funding of new loans. This position will also be responsible for paying all bills related to the loan file, tracking exception items, and performing post-closing functions. Other duties covered by this position include escrow maintenance, HMDA reporting and assisting customers with loan questions, payments, and payoffs. ACCOUNTABILITIES: Loan Processing/Closing/Funding: 70% Provide loan processing support for the bank. This will involve timely underwriting support, documentation preparation and maintenance to ensure that all information is accurate. Managing the loan pipeline to make sure all files are processed in a timely manner. Handle incoming customer calls to help solve customer problems during loan origination and on an ongoing basis. Pre-closing duties include creating files, obtaining financial information, ordering appraisals, obtaining title work and submitting loan packages. Initial preparation of all closing packages for review. Post-closing duties include such items as funding loans, recording documents, and ordering final title, ensuring the Bank's position is secured. This will also include paying bills to third parties and balancing purchase advices from investors. Maintain a loan tickler system. This will include periodic audits on files for missing documentation. Administrative Support: 15% Provide administrative support for the Real Estate Department which will include filing, imaging all loan packages, title policies and the like. Answer customer questions that may arise anytime during the loan process and make any necessary corrections to the customer's file. Assist in answering incoming phone calls and directing them to the proper department or person. Be knowledgeable, competent and comply with all service standards. Filing. Loan Support: 10% Identify track and report HMDA information for the real estate files. Set up and maintain escrow accounts for taxes and insurance. Process escrow distributions and work with escrow analysis. Other: 5% As part of the overall bank team employees, this position may be requested to assist in the support of other bank activities. COMPETENCIES: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Attention to Detail: Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Customer Orientation: Recognize and respond sensitively to the overall financial needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty. Financial Analysis: Ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Oral/Written Communication: The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form, to a variety of audiences and to all levels of staff. Professionalism: Project a positive image of the bank to all internal and external customers along with the ability to work well with others. Time Management: Ability to effectively manage one's time to complete work in a timely fashion. EDUCATION & SPECIAL REQUIREMENTS: Two- or four-year degree in business administration or related field along with two to four years of related work experience. This job requires skills needed in a typical office environment. This includes communications skills, computer skills such as, but not limited to Word and Excel as well as utilization of office equipment. Internal: BAI Courses All Staff, Real Estate Department PHYSICAL REQUIREMENTS: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for data entry, handling cash, and operating office equipment. Visual acuity to read documents, computer screens, and currency. Manual dexterity for typing and handling paperwork. Occasional travel to client sites or other bank locations (if applicable). PI7701fecba2a3-2261