Peoples Bank

The Customer Service Representative position is responsible for demonstrating excellent customer service in accordance with the bank's core values. Greet and assist customers in a friendly and timely manner via telephone, email and in person. Handle daily transactions such as checking and savings deposits, withdrawals, payments, advances, purchases, balancing, etc., while ensuring a positive interaction with customers. Have a working knowledge of bank products and services and cross sell when appropriate. The CSR is responsible for understanding the daily routines of the department and assists the Lead CSR or other management with duties as needed. Maintain a complete understanding of regulatory and compliance policies and procedures. Must be able to work flexible hours and days & responsible for fulfillment of all job accountabilities. In addition, the CSR will assist the customer in financial planning. This may include opening new deposit accounts such checking, savings, CDs, IRAs, safe deposit boxes as well as many other additional products such as debit cards, online banking, mobile banking, e-statements, direct deposit, etc. Customer Service: 50% • Develop and demonstrate a working knowledge of the Vertex, Synergy and Silverlake system for correct processing of transactions. • Perform paying and receiving functions for customers. This will include taking deposits, withdrawals, and transfers from customers. Additionally, the CSR may sell prepaid Access cards, gift cards, bank money orders and help customers with additional related services. • Provide a high level of customer service. This includes understanding customer needs as well as understanding the bank products and services offered. Go above and beyond what the customer expects. • Support customers with maintenance questions concerning their accounts. This will include address changes, check orders, help with reconciling checkbooks and the like. • Support customers with additional services such as online banking, bill pay, mobile banking, e-statements, etc., • Process night deposits including recording items and certifying currency. • Follow procedures for allowing access to safe deposit boxes. Cash Handling: 25% • Must keep cash drawer within assigned drawer limits. • Ensure that the assigned cash balances on a daily basis and is kept secure at all times. • Assist with vault, day vault and coin vault transactions and balancing. • Assist with daily and weekly ATM functions and balancing. Business Development: 20% • Support the overall location sales effort. Direct sales goals may be established by management for such items as ATM cards, direct deposit, online banking, or referrals for other bank products. • Participate as part of various retail product campaigns the bank initiates. • Know and understand other products and services the bank offers. In that capacity, this person will refer customers to the appropriate department in the bank for service. This may include deposit products, loans, WMG, private banking and the like. • Understand and comply with the related laws and compliance regulations that pertain such as but not limited to BSA, Privacy, Funds Availability Policy, etc. • Complete required educational opportunities in a timely manner and attend all necessary meetings and educational opportunities as recommended. • Open and Close the location following bank procedures. Other: 5% • As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. Competencies Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Consider themselves as part of a larger bank team and helps build teamwork. Customer Orientation: Recognize and respond sensitively to the overall financial needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty. Take ownership of customer issues, placing priority on customer follow-up and striving for error free work. Mathematical Skills: Possess the ability to perform basic mathematical calculations. Those include the understanding of the relationships of numbers and how to perform basic calculations. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Projects a professional image in dress, manner, communication, and focus. Fiduciary responsibility for safekeeping confidential and sensitive information requires ethics and professionalism beyond reproach. Sales Skills: The potential to understand and effectively apply selling techniques to open, develop and close a sale; must be able to create interest in a product and actively cross-sell other products and services. Participate in bank sales campaigns and promotions. Time and Work Management: Ability to effectively manage one's time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks. Willingness to travel to other locations for support or training opportunities. Education and Special Requirements: • Prefer a high school degree or equivalent along with one to two years of work-related experience. • This job requires skills needed in a typical office environment. This includes computer skills and a working knowledge of Word and Excel, must be able to type, use of ten key, communications skills, and utilization of typical office equipment. • Must have the ability to lift up to 20 pounds. • Internal Education: BAI: All Staff, CSRs PI832fb-1701

Scope: Reporting to the Location President, the Senior Ag/Business Banking Officer is responsible for assisting with the daily operations of the branch, helping to lead lending and business development initiatives of the location and supervision of staff. The quality and nature of this leadership will result in meeting the needs of the customers, staff and bank while achieving both the short and long-term goals of the bank. The Senior Ag/Business Banking Officer is responsible for developing and servicing loan volume for the market in which it operates. As part of this, the Senior Ag/Business Banking Officer is responsible for public relations and generation of new business in accordance with the goals and objectives of the bank. Represents the bank in the local community through active participation in community affairs. Accountabilities: Lending: 45% • Assist in developing and achieving goals for loan growth, quality, and pricing for the location. • Responsible for generating individual loans within guidelines set by bank policy and growth targets. • Assist with implementing bank policy regarding the lending function. • Assist with the overseeing of the location lending function in such a way that the resulting efficiency, quality, and consistency of loan delivery maximize both customer service quality and bank profitability. • Follow up with delinquent loans to maintain the quality of the loan portfolio. • Responsible for strengthening customer relationships with existing customers and help attract prospects to the bank. This will be accomplished through understanding the full account relationships with customers and making sales calls to those customers to solicit additional product sales. Business Development: 30% • Help to develop strategies and establish goals for increasing location volume of deposits, loans, and other bank services. • Work with location staff in establishing and meeting goals aimed at expanding existing customer relationships and building new ones. • Must help cross-sell customers to other (non-lending) bank products and services. This may include checking accounts, certificates, cash management products or the like. Branch Administration: 15% • Support the atmosphere within the location that attains and maintains a high level of morale and embraces our Vision, Mission, Values and Service Standards. • Assist with training staff, implementing, and ensuring all bank policies and procedures are known and followed at the location. • Assist in setting and achieving location budgets. • Provide leadership for location specific promotions and initiatives. • Assist with annual performance evaluations and coaching and mentoring staff daily. • Assure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness, and safety. Supervision: 5 % • Directly manage a team of professionals and assume responsibility for implementation of tactics in their area of responsibility. • Assist with the selection and motivation of staff and help develop a culture that will help determine the effectiveness of the staff in getting their respective jobs accomplished. • Will develop tactics to ensure implementation of the bank's strategic direction. These tactics can include goals for growth, products, staff, and the like. • Will ensure implementation of the tactics through assigning responsibility and developing the tracking needed to assure that desired results are achieved and ensure that the staff is achieving their individual goals. Other: 5% • Active involvement in key community, banking and civic organizations and activities, as appropriate, to represent the bank in the community. • As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. Competencies: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Must be willing to express and support management's ideas to affected staff. Consider themselves as part of a larger bank team and helps build teamwork. Attention to Detail: Regard for all important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to assure that important activities are not missed. Financial Analysis: Must clearly understand all aspects of accounting and finance in a community bank environment. This includes understanding reconcilement, general ledger, budgeting, and pricing along with the ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Negotiation and Sales Skills: Must understand the concepts of negotiating and sales as it pertains to selling financial service products in a community bank. Must be able to cross sell customers and make referrals to other areas of the bank. Must be able to develop a "win-win" approach to problem solving with customers. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear, and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Must be willing to express and support management's ideas to affected staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Promotes the bank's image of a supportive corporate citizen within the community. Fiduciary responsibility for safekeeping confidential and sensitive information requires ethics and professionalism beyond reproach. Supervision: Offers the proper training and coaching for new and current employees and set and measure performance standards. Must be able to set targets, develop action plans, provide feedback and praise/discipline as warranted and be able to motivate staff using both monetary and non-monetary rewards to recognize good performance and meet the goals that have been developed. Must have the ability to resolve personnel issues and conflicts that arise in such a way that maintains a positive work environment. Consider themselves as part of a larger bank team and helps build teamwork. Time and Work Management: The capacity to manage one's work, outline overall project plans, determine necessary steps for its completion and delegation of tasks to the appropriate staff to assure the project is finished accurately, on time and within budget. Must have the ability to set targets, develop action plans, and measure results against the defined target goals. The ability to prioritize tasks to make the best use of time for high priority tasks is vital. Makes prudent decisions; creates policies and procedures; provides managerial direction and leadership at a high level of accountability. Seeks opportunities to develop personal abilities. Education and Special Requirements: • Four-year degree in business or related field along with fifteen years of experience preferably in a community bank lending environment. • Previous supervisory experience preferred. • This job requires skills needed in a typical office environment. This includes computer skills as well as utilization of typical office equipment. • Internal: BAI Courses: All Staff, Personal/Retail/Ag Banker, Real Estate Department (if applicable) If you are a registered MLO, you will also have the following duties: • Responsible for the generation of real estate loans for the bank within guidelines set by bank policy and growth targets. This will include soliciting new business relationships and deepening relationships with existing customers. • This position will handle phone inquiries regarding mortgage rates and requirements for getting a loan with the bank. • During the loan process, this person will assist customers through the mortgage process and handle issues as they arise. • This position is responsible to close the loan with the customer. • This person is responsible to control the past due loans on the real estate portfolio. Maintain current mortgages and collect delinquent payments. • This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. PI71c540fc5-

Scope: Reporting to the Location President, the Senior Ag/Business Banking Officer is responsible for assisting with the daily operations of the branch, helping to lead lending and business development initiatives of the location and supervision of staff. The quality and nature of this leadership will result in meeting the needs of the customers, staff and bank while achieving both the short and long-term goals of the bank. The Senior Ag/Business Banking Officer is responsible for developing and servicing loan volume for the market in which it operates. As part of this, the Senior Ag/Business Banking Officer is responsible for public relations and generation of new business in accordance with the goals and objectives of the bank. Represents the bank in the local community through active participation in community affairs. Accountabilities: Lending: 45% • Assist in developing and achieving goals for loan growth, quality, and pricing for the location. • Responsible for generating individual loans within guidelines set by bank policy and growth targets. • Assist with implementing bank policy regarding the lending function. • Assist with the overseeing of the location lending function in such a way that the resulting efficiency, quality, and consistency of loan delivery maximize both customer service quality and bank profitability. • Follow up with delinquent loans to maintain the quality of the loan portfolio. • Responsible for strengthening customer relationships with existing customers and help attract prospects to the bank. This will be accomplished through understanding the full account relationships with customers and making sales calls to those customers to solicit additional product sales. Business Development: 30% • Help to develop strategies and establish goals for increasing location volume of deposits, loans, and other bank services. • Work with location staff in establishing and meeting goals aimed at expanding existing customer relationships and building new ones. • Must help cross-sell customers to other (non-lending) bank products and services. This may include checking accounts, certificates, cash management products or the like. Branch Administration: 15% • Support the atmosphere within the location that attains and maintains a high level of morale and embraces our Vision, Mission, Values and Service Standards. • Assist with training staff, implementing, and ensuring all bank policies and procedures are known and followed at the location. • Assist in setting and achieving location budgets. • Provide leadership for location specific promotions and initiatives. • Assist with annual performance evaluations and coaching and mentoring staff daily. • Assure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness, and safety. Supervision: 5 % • Directly manage a team of professionals and assume responsibility for implementation of tactics in their area of responsibility. • Assist with the selection and motivation of staff and help develop a culture that will help determine the effectiveness of the staff in getting their respective jobs accomplished. • Will develop tactics to ensure implementation of the bank's strategic direction. These tactics can include goals for growth, products, staff, and the like. • Will ensure implementation of the tactics through assigning responsibility and developing the tracking needed to assure that desired results are achieved and ensure that the staff is achieving their individual goals. Other: 5% • Active involvement in key community, banking and civic organizations and activities, as appropriate, to represent the bank in the community. • As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. Competencies: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Must be willing to express and support management's ideas to affected staff. Consider themselves as part of a larger bank team and helps build teamwork. Attention to Detail: Regard for all important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to assure that important activities are not missed. Financial Analysis: Must clearly understand all aspects of accounting and finance in a community bank environment. This includes understanding reconcilement, general ledger, budgeting, and pricing along with the ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Negotiation and Sales Skills: Must understand the concepts of negotiating and sales as it pertains to selling financial service products in a community bank. Must be able to cross sell customers and make referrals to other areas of the bank. Must be able to develop a "win-win" approach to problem solving with customers. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear, and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Must be willing to express and support management's ideas to affected staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Promotes the bank's image of a supportive corporate citizen within the community. Fiduciary responsibility for safekeeping confidential and sensitive information requires ethics and professionalism beyond reproach. Supervision: Offers the proper training and coaching for new and current employees and set and measure performance standards. Must be able to set targets, develop action plans, provide feedback and praise/discipline as warranted and be able to motivate staff using both monetary and non-monetary rewards to recognize good performance and meet the goals that have been developed. Must have the ability to resolve personnel issues and conflicts that arise in such a way that maintains a positive work environment. Consider themselves as part of a larger bank team and helps build teamwork. Time and Work Management: The capacity to manage one's work, outline overall project plans, determine necessary steps for its completion and delegation of tasks to the appropriate staff to assure the project is finished accurately, on time and within budget. Must have the ability to set targets, develop action plans, and measure results against the defined target goals. The ability to prioritize tasks to make the best use of time for high priority tasks is vital. Makes prudent decisions; creates policies and procedures; provides managerial direction and leadership at a high level of accountability. Seeks opportunities to develop personal abilities. Education and Special Requirements: • Four-year degree in business or related field along with fifteen years of experience preferably in a community bank lending environment. • Previous supervisory experience preferred. • This job requires skills needed in a typical office environment. This includes computer skills as well as utilization of typical office equipment. • Internal: BAI Courses: All Staff, Personal/Retail/Ag Banker, Real Estate Department (if applicable) If you are a registered MLO, you will also have the following duties: • Responsible for the generation of real estate loans for the bank within guidelines set by bank policy and growth targets. This will include soliciting new business relationships and deepening relationships with existing customers. • This position will handle phone inquiries regarding mortgage rates and requirements for getting a loan with the bank. • During the loan process, this person will assist customers through the mortgage process and handle issues as they arise. • This position is responsible to close the loan with the customer. • This person is responsible to control the past due loans on the real estate portfolio. Maintain current mortgages and collect delinquent payments. • This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. PI59b4cec8baeb-4212

The Wealth Management Group Operations Specialist reports directly to the Wealth Management Group Lead Operations Specialist and is responsible for assisting WMG Officers in management of client relationships and maintaining client account files and relationship in conformity with bank policy and regulatory requirements. Administration: 65% Assist with annual property and casualty life insurance, auto, homeowners, farm policies to ensure premiums are paid and current. Responsible for entering in daily trades for Peoples Bank and other databases. Connect to Fifth Third for Peoples Bank and other databases for both Advance Custody and Mutual Fund Trading. Post reinvested dividends for both databases. Run daily Broadridge report for both databases. Generate Monthly reports for various accounts including a group account summary report and Annual accrual report. Responsible for preparing annual privacy notice and preparing all outgoing mail that must go out at the end of the day. Reconcile month end statements, department cash, assets, and accounts, keeping all departmental functions in balance for Peoples Bank. Monthly reports, excess cash, mutual fund values, info packets for department Monthly and quarterly mailing of statements for Peoples Bank database. Reconcile Peoples Bank checking and Peoples Bank Sweep accounts monthly. Provide WMG with administrative support. This includes typing correspondence such as filing comments, preparing check requests from invoices, making copies of correspondence. Serve as the lead for the other databases to; write checks, wires, and billing statements. Serve as primary operations for the Profinium database. Including but not limited to new and closed accounts- purge accounts on the Profinium trust accounting system. Update FDIC Limit quarterly reviews, responsible for reports such as savings bonds, CD rates, High Yield CD rates due diligence, Asset Returns. Generate client portfolio comparisons & Morningstar mutual fund research, Portfolio Modeling Returns, Investment Returns-Qualified Retirement Plans. Complete Security Litigation Forms; generate OFAC, and FinCen Updates. Monitor asset maturities coordinating reinvestment options with Profinium's supervising Trust Officer and monthly dollar cost average purchases. Responsible for Accunet for Peoples Bank data base. WMG Services: 20% Address changes and client confirmation letters. Provide assistance with the preparation of various tax documents. Customer Service: 10% Provide high level of customer service through greeting scheduled visitors, answering, and screening telephone calls, managing the schedule and arranging conference calls. This position will know other products the bank offers. In that capacity, this person will refer customers to the appropriate department in the bank for service. This may include loans, retail, and the like. Other: 5% Obtain various rates monthly. As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. Look for ways for the department to increase efficiency. Other duties as may be assigned. Competencies: Attention to Detail: Regard for all important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to assure that important activities are not missed. Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship with customers to gain their respect and loyalty. Mathematical Skills: Possess the ability to perform basic mathematical calculations. Those include the understanding of the relationships of numbers and how to perform basic calculations. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear, and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Education and Special Requirements: Two- or four-year degree in accounting or related field along with two to three years of accounting or related experience. This job requires skills needed in a typical office environment. This includes communications skills, computer skills such as, but not limited to, Word and Excel as well as utilization of typical office equipment. Internal: BAI Courses All Staff, Wealth Management Group PIe8faa489544e-8085 Required Preferred Job Industries Management