Paradigm Oral Surgery

Role and Responsibilities The Practice Administrator works in collaboration with the director of patient experience, will direct and supervise the staff and day-to-day operations in the assigned practice, ensuring delivery of quality patient experience and achievement of productivity goals. Control the customer service experience, including the hiring of effective staff, the training of said staff, provide feedback based on observations and constantly look for ways to improve Have the pulse of the practice including customer (patient and referral) experience, team member satisfaction, doctor satisfaction, opportunity for improvement/growth Monitor the environment and facilities - make changes when needed Ensure policies, protocols, procedures are being followed Assists with HR management to include, schedules, terminations, collaboration with supervisors, employee reviews etc... Communication with team members and doctors Change implementation Trouble shooting practice issues as they occur, and proactively working to avoid issues Performs other related duties as required Qualifications and Education Requirements Five years of related experience with at least two years of supervisory experience, preferred High school diploma or equivalent required, college education preferred Basic office skill such as typing and filing Extensive knowledge of office management procedures Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management abilities with a proven ability to meet deadlines Proficient with Microsoft Office Suit or related software Ability to work cross functionally with other team members