American Airlines

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a part of Lounge Product Team within the Customer Experience Product Design Organization. The Lounge Product Team focuses on providing an elevated and competitive travel experience through development of premium touchpoints geared towards our high-value customers. Responsible for driving cross-departmental efforts across a variety of functional areas in pursuit of Customer Experience strategic objectives as it relates to Lounges and premium ground experience. Thrive in in big picture conceptual environment and influence the overall premium journey for our customers What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Recommends plans, requirements, and investment spending for lounge projects Leads the review, development, and design of multiple concurrent new construction and refurbishment efforts Collaborate with design, real estate, operations, culinary, partnerships, marketing, and communications teams to create multi-sensory, engaging premium guest experience Provides analytical support, conducts needed background research, and develops presentations and documents to support business cases and funding requests for lounge projects Works with multiple Corporate Real Estate Project Managers and Premium Guest Services Field Managers to identify and manage needed facility improvements Liaises with external architectural & engineering firms, general contractors and subcontractors, Corporate Real Estate department, and Premium Guest Services operational management throughout the design and development process Develops, maintains, and implements facility design standards to establish "best practices" and brand consistency Works with Procurement to negotiate favorable pricing for furniture, carpeting and other required facility materials and products Coordinates with the Information Technology department on customer-facing technology requirements and employee-use IT equipment Develops multi-million-dollar annual capital investment and refurbishment plans with Corporate Real Estate and Finance departments Works with the Finance team to ensure accuracy of month-end close financials relative to project status and spending Monitors competitive OA and non-airline industry peers from a hospitality and customer offering standpoint Must be willing to travel in the U.S. and internationally when needed for business (approximately 25-40%) All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree with specialization in architecture or interior design; or equivalent experience/training 3 years related work experience Expertise in facility design, construction, and refurbishment Understanding of premium environments and hospitality experience Experience in project budgeting and capital investment Preferred Qualifications- Education & Prior Job Experience Close familiarity with Premium Services products as well as hospitality, restaurant and/or airport environments Professional Architect license and LEED accreditation Skills, Licenses & Certifications Knowledge of competitive landscape and trends in the hospitality industry Ability to identify short- and long-term facility improvements to address a changing customer demographic Ability to develop funding request packages and justification for presentation at most senior levels at AA Experience in writing and delivering presentations Ability to accept ownership, responsibility and accountability of functional obligations Ability to interact effectively with all levels of management across a variety of functional areas Strong negotiation, interpersonal, and business writing skills Detail oriented, with demonstrated organizational ability and excellent project management Ability to make independent and non-procedural decisions Ability to work in a team environment and within deadlines Ability to conceptualize and support strategic product development Excel, Word and Power Point skills What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Analyst/Sr Analyst, Line Operations Safety Audits (LOSA) reports to the Manager, Line Operations Safety Audits (LOSA) You'll be involved in leading initiatives and supporting day-to-day operations for American Airlines' LOSA Program. In this role, you'll be responsible for administering the Dispatcher LOSA program. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Supports the American Airlines Safety Management System (SMS) in hazard identification and risk mitigation. Collects observation data, conducts analysis, and creates presentations. Supports the data analytics and reporting requirements for Safety Assurance, Flight Operations, Inflight, Dispatch, and other AA stakeholders. Attends, facilitates, and presents analysis and recommendations to leadership at monthly SMS meetings. Supports the selection, training, and monthly scheduling of LOSA observers. Coordinates with and ensures proper accommodation of LOSA observers. Maintains collected LOSA data within confidential data archive. Maintains secure access to data (Safety Data SharePoint site and Tableau). Establishes and coordinates data-derived targets for safety enhancements. All you'll need for success Minimum Requirements - Education & Prior Job Experience Bachelor's degree in a related field or equivalent experience Experience with Line Operations Safety Audits (LOSA), Aviation Safety Action Programs (ASAP), Flight Operational Quality Assurance (FOQA), and/or Air Safety Investigations Preferred Requirements - Education & Prior Job Experience Degree or specialization in Aviation or Human Factors Experience in Line Operations Safety Audits Masters degree Skills, Licenses & Certifications Understanding of Threat & Error Management concept and how it is applied within a safety organization. Strong interpersonal skills with demonstrated ability to influence and effectively communicate with all levels of employees across the organization. Excellent verbal and written communication skills, including professional presentation skills. The ability to effectively interact with employees at all levels within the organization, as well as external agencies to include the FAA and labor associations. Excellent analytical skills, with the ability to prepare reports based on data analysis. Proficiency in MS Office suite. Previous experience with Tableau preferred. Preferred FAA Certificate of Demonstrated Proficiency and/or operational airline experience What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Strategic Planning & Analysis group contributes to the airline's long-term profitability by supporting Alliances, Loyalty, Network Planning, Revenue Management, Sales, and others through rigorous planning and forecasting of critical assets and resulting capacity and revenue; action-oriented analytics; and effective coordination and execution of cross-functional initiatives and partnerships. This group includes Commercial Analysis, Revenue Analysis, Commercial Planning, Fleet & Infrastructure Analysis, and Network Innovation. This job is a member of the XX team within the Revenue Division. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Leads forecasting and planning initiatives regarding American's strategic resources (fleet, infrastructure, partnerships, etc.) Leads a team of analysts responsible for production and analysis of multiple enterprise forecasts, including annual budgets, quarterly five-year-plan high-level forecasts and monthly rolling level updates of capacity, level of operations and revenue Partners with various teams including Network Planning, Revenue Management, Revenue Analysis, Regional Planning, Financial Planning, and Crew Planning, among other internal stakeholders, to ensure delivery of inputs necessary for the production and dissemination of company forecasts Leverage analysis of current performance and future forecasts to identify opportunities for improving and optimizing utilization of assets and resources including crew hours and aircraft Leads a team to identify and quantify revenue opportunities through in-depth analysis of data. Develops and recommends practical revenue management solutions, taking a strong leadership role in a wide variety of revenue initiatives, collaborating with other departments including Pricing, Yield Management, Network Planning, Sales, Finance, AAdvantage, and Marketing. Drives forward top priority commercial initiatives that span across the company and our partner airlines, bringing alignment around commercial strategies, maintaining clear communication across teams, and ensuring cross-functional actions are completed Drives and coordinates projects with other departments and presents analyses and recommendations to senior management Ensures continuous training and provides development opportunities for the analyst pool Contributes to and drives forward a thriving team culture exemplified by personal integrity and accountability, respect and inclusiveness, collaboration, adaptability, positivity, and care for others Must be willing to travel for business when needed All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in relevant field or equivalent experience/training 5 years work experience Preferred Qualifications- Education & Prior Job Experience Experience directly or indirectly leading teams with significant enterprise and/or top line revenue responsibility Demonstrated ability to solve and lead others in solving complex analytical problems Master's degree in business-related discipline Skills, Licenses & Certifications Ability to manage a team and support critical business decisions in a dynamic, fast-paced environment Ability to build collaborative relationships with and consensus amongst multiple stakeholders with varying points of view at all levels of the organization Ability to solve and to lead others in solving complex analytical problems Independent work ethic, inquisitive nature and history of challenging the status-quo Ability to thrive in an unstructured role, work through ambiguous problems and be resilient in the face of criticism and constructive feedback Demonstrated ability to take a project from conceptualization through implementation Ability to develop and adhere to timelines, manage projects with minimal supervision, and work well in team environment Ability to take action through intelligent risk taking, innovation and entrepreneurship Knowledge of Microsoft Office What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is part of the Currency Partnerships Team within the Commercial Division. Responsible for executing and reporting on initiatives that drive innovation and growth for our co-brand portfolio. What you'll do Identify and plan initiatives to enhance employee participation and engagement in the live selling credit card channels to drive acquisitions and meet portfolio objectives Collaborates with issuer, network, agency, and internal stakeholders to plan and execute innovative projects Develop and update reports to analyze results of promotions, initiatives, and ongoing employee engagement to validate the health of the business portfolio Develops presentations to keep leadership, internal, and external partners aligned with and aware of key initiatives and projects Manage the relationship with our third party agency that powers our live selling credit card channels and assist with project managing open initiatives Serve as an internal advocate for co-brand card products in cross-functional working groups and business teams All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Marketing, Finance, Economics, or equivalent experience/training 3 years of work experience Preferred Qualifications- Education & Prior Job Experience Master of Business Administration or graduate degree in Marketing, Advertising, Economics or related field Prior experience in loyalty marketing, credit card marketing, or financial services Skills, Licenses & Certifications Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset Knowledge of AAdvantage co-brand credit card products and propositions as well as consumer alternatives Strong quantitative skills with demonstrated experience in data modeling and analysis Effective organizational and project management skills with ability to manage multiple and shifting priorities Compelling written and oral communication skills capable of influencing others across levels of the organization Initiative to identify areas of interest beyond those that are specifically assigned What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Corporate Security Department at American Airlines is tasked with securing the company's team members, customers, and assets from all unlawful interference both in the air and on the ground. The Director, Global Security Operations and Risk oversees three functional groups, each led by a dedicated Manager/Senior Manager: Security Operations, Geopolitical Risk, and International Security. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Leads American Airlines 24/7 Security Operations, Geopolitical Risk, and International Security teams. • Oversees the company's interactions with all foreign aviation security and intelligence agencies, as well as foreign airline and airport security departments. • Creates and implements robust plans for both international Corporate Security team members and contracted service providers. • Assigns roles and responsibilities to relevant security leaders to execute operational oversight, risk and threat management, security vendor support and implementation of integrated organizational plans, policies, procedures, and strategies. Collaborates with Inflight, Flight, Airport Operations, and IOC stakeholders to implement consistent and effective security policies and procedures. • Oversees and manages the Facility Clearance program for all Department of War classified contracts and cleared team members. All you'll need for success Minimum Qualifications - Education & Prior Job Experience • Bachelor's degree in relevant field or equivalent experience/training • 7 years of leadership experience in aviation security, compliance, operations, or related field • Ability to obtain and maintain SECRET level clearance • Experience in managing a global team and operating within the confines of international regulations • Experience in risk assessment and mitigation plan development Preferred Qualifications - Education & Prior Job Experience • Advanced degree preferred • 7 years of aviation security experience with an international focus • Understanding of airline reservation and departure control technology platforms • Established relationships within aviation security community • Project management experience • Security program (technical and procedural) development and deployment experience Skills, Licenses, and Certifications • Demonstrates the highest standards of personal ethics and integrity • Grasp of geopolitics and current and historical threat vectors • Understanding of emerging technologies and security theories • Strong knowledge of aviation security regulations and practices, including country specific aviation security regulations and international standards (ICAO and 17) • Superior problem solving, analytical, and critical thinking skills • Strong business acumen and ability to effectively present and advocate ideas to all levels of the organization, including executive/senior leadership • Ability to present and explain complex security topics to non-security leadership and adequately convey operational and economic implications • Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills • Ability to build alliances and reach effective solutions across multiple departments and external parties • Ability to manage multiple tasks and demonstrate a high degree of initiative • Ability to think creatively and demonstrate a can-do attitude • Ability to adapt to unexpected events, new facts, and rapidly changing circumstances • Ability to thrive in a sense-of-urgency environment and leverage best practices • Ability to lead, motivate, coach, and counsel team members • Ability to work effectively in a fast-paced and dynamic environment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Technology Strategy & User Experience (UX) team within the Information Technology division at American Airlines. We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position, you'll work within a cross-functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation. This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise. You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research and UX strategy. What you'll do This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations. Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies. Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions. Collect, analyze, present and action feedback and manage changes to UX deliverables. Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills. Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc. Communicate effectively with all team members to get work done. Design the visual style, interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system. Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking and information architecture. Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations. Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas. Lead end-to-end UX design processes, from ideation through execution. Mentor and guide other Designers to foster growth and collaboration. Ensure designs are responsive and adaptive for both desktop and mobile platforms. All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar Experience working closely with Engineers from inception through implementation in an agile environment Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms Experience in responsive, adaptive and accessible designs Experience with design for mobile app (iOS and Android), desktop and web applications Preferred Qualifications - Education & Prior Job Experience Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar Experience with accessibility standards, including WCAG 2.0+ AA compliance, localization and inclusive design Ability to adopt and contribute to design systems and promote design standardization across the enterprise Proven ability to work in Product and DesignOps environments to meet evolving organizational needs Skills, Licenses, and Certifications Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.) Understanding of HTML, CSS, JavaScript and other frontend development languages Advanced analytical skills dealing with complex data problems and implementing sustainable solutions Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus Ability to manage multiple concurrent projects and communicate effectively with non-technical users In-depth understanding of both qualitative and quantitative research methods Strong understanding of user-centered design principles and a solid grasp of trends in web and app design Familiarity with emerging technology such as generative AI and spatial computing Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status Storytelling and presentation skills to effectively communicate design decisions What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Sr Manager, Merchandising Strategy is part of the Digital Ancillary Offers Team within the Customer Experience Digital Transformation Organization and leads the strategy, roadmap, and execution of American's Ancillary portfolio, spanning products like Prepaid Bags, Instant Upgrades, Seats, and Inflight Entertainment. This leader collaborates closely with partners across Customer Experience, Revenue Management, Technology, Finance, Airports, Tech Ops, and others to advance key commercial initiatives and deliver meaningful financial impact. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Help set the vision, define the strategy, and own the roadmap for the Digital Ancillary Offers team. • Drive the creation of technology forward, flexible digital assets that enable innovation and faster delivery cycles. • Define product objectives and key results (OKRs) and support the team in making data driven decisions to achieve them. • Lead large, complex initiatives requiring close partnership with Revenue Management, Operations, Commercial, and Technology teams to innovate and transform the digital customer experience. • Develop strong product capabilities by coaching, empowering, and creating growth opportunities for Product Owners and Associate Product Managers. • Foster a culture of collaboration and continuous improvement by embedding delivery transformation principles into day to day ways of working. • Engage and empower the team to continuously prioritize the backlog, deliver measurable business outcomes, and champion delivery transformation that improves product quality, time to market, and team member satisfaction. • Promote a data first mindset by ensuring experimentation, A/B testing, and analytics inform every product decision. • Engage customers, team members, and the broader organization to demonstrate ongoing product value, share success, and incorporate voice of customer insights to continuously improve the experience. All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Bachelor's degree or equivalent experience/training • 7 years+ work experience • At least 2 years' experience in a product and/or technology leadership role • Experience managing large technology transformation efforts to drive business outcomes Preferred Qualifications- Education & Prior Job Experience • Experience with digital technology • Experience with airline technology • Experience with product strategy and development • Prior experience as Product Owner and/or Product Manager desired Skills, Licenses & Certifications • Strong problem solving, negotiation, and critical thinking ability • Demonstrated ability to perform both independently and as a leader, handle multiple assignments, and respond to changing priorities • Excellent verbal and written communication skills • Believes in and promotes the American Airlines five leadership attributes: caring, collaboration, development, results, future What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.