Electric Materials

SUMMARY: The Sales Department Administrator is responsible for supporting the sales team and engaging with customers on behalf of the company, addressing customer needs, and ensuring they provide a positive experience. To perform this role, you need to possess high-level customer service skills. This skill set includes qualities like active listening, empathy, problem-solving, and communication. The ability to understand and convey technical information regarding Electric Materials products and services is necessary for concise communication with both customers and other departments within the company. ESSENTIAL DUTIES AND RESPONSIBILITIES : Manage large amounts of incoming calls and emails; Enter and process customer purchase orders (and any subsequent changes) accurately and efficiently; Provide accurate order acknowledgements; Process customer estimates; Identify and assess customers' needs to achieve satisfaction; Work closely with production planning and manufacturing to confirm, convey and monitor delivery dates and changes to customer deliveries; Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents; Build sustainable relationships and trust with customer accounts through open and interactive communication; Provide accurate, valid and complete information by using the right methods/tools. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum 5 years of administrative experience in a manufacturing environment (preferred); Associate degree (Business or related field), is preferred; Highly proficient in Microsoft Office, particularly Excel, Power Point and Word; Well-developed communication skills (verbal and written); Detailed oriented and very comfortable performing and reviewing data analysis; Strong communication skills, able to multi-task, and desire to work in a fast paced and team-oriented environment. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES: Good working knowledge of computers and related software as job entails are required. Data entry and retrieval of such information on a regular basis. A successful candidate should also be able to work with a sense of urgency, when required, and have a strong desire for learning the principles of the business. PI07135d42bdeb-3355