Join Our Award-Winning Team as the Vice President of Service Center Operations! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025 , for the third consecutive year ! Are you a visionary leader with a passion for fostering growth and excellence? Do you have a track record of inspiring teams, achieving ambitious goals, and delivering outstanding results? If you're ready to make a meaningful impact on our members' lives and our community, we'd love to meet you! What We Offer: Competitive Salary: $63,851 - $95,777, commensurate with experience. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure sound portfolio performance while safeguarding members and the Credit Union. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Make a difference in the lives of members and the communities we serve. Opportunity Overview: As the Vice President of Service Center Operations, you'll lead and inspire our team in our Tell City, Indiana Service Center driving strategic initiatives, optimizing branch efficiency, and cultivating a culture of exceptional service. In this pivotal role, you will be at the forefront of our mission to deliver outstanding financial services while making a positive difference in the communities we serve. What You'll Do: Lead Branch Operations: Oversee day-to-day operations and ensure profitability while maintaining high standards of service and efficiency. Drive Growth: Identify market needs, develop innovative solutions, and expand our services to meet those needs and increase market share. Develop Talent: Mentor and inspire team members, helping them reach their highest potential and achieve our business objectives. Enhance Member Experience: Serve as a trusted advisor, deepen relationships with members, generate new memberships, and focus on delivering exceptional service. Optimize Resources: Manage branch resources effectively to enhance performance and achieve operational goals. Foster Collaboration: Work closely with other business units to align strategies, share insights, and drive collective success. Lead by Example: Ensure that all branch activities comply with regulations and internal policies and identify areas for improvement. Champion Community Engagement: Actively participate in community activities and initiatives to strengthen our local presence and impact. What We're Looking For: Education & Experience: A 2-4-year degree in Business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must. Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance. Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results. Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're a driven leader ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply! PM19 Compensation $63,851 - $95,777 per year Compensation details: 7 Hourly Wage PI940455ad217d-7652
10/23/2025
Full time
Join Our Award-Winning Team as the Vice President of Service Center Operations! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025 , for the third consecutive year ! Are you a visionary leader with a passion for fostering growth and excellence? Do you have a track record of inspiring teams, achieving ambitious goals, and delivering outstanding results? If you're ready to make a meaningful impact on our members' lives and our community, we'd love to meet you! What We Offer: Competitive Salary: $63,851 - $95,777, commensurate with experience. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure sound portfolio performance while safeguarding members and the Credit Union. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Make a difference in the lives of members and the communities we serve. Opportunity Overview: As the Vice President of Service Center Operations, you'll lead and inspire our team in our Tell City, Indiana Service Center driving strategic initiatives, optimizing branch efficiency, and cultivating a culture of exceptional service. In this pivotal role, you will be at the forefront of our mission to deliver outstanding financial services while making a positive difference in the communities we serve. What You'll Do: Lead Branch Operations: Oversee day-to-day operations and ensure profitability while maintaining high standards of service and efficiency. Drive Growth: Identify market needs, develop innovative solutions, and expand our services to meet those needs and increase market share. Develop Talent: Mentor and inspire team members, helping them reach their highest potential and achieve our business objectives. Enhance Member Experience: Serve as a trusted advisor, deepen relationships with members, generate new memberships, and focus on delivering exceptional service. Optimize Resources: Manage branch resources effectively to enhance performance and achieve operational goals. Foster Collaboration: Work closely with other business units to align strategies, share insights, and drive collective success. Lead by Example: Ensure that all branch activities comply with regulations and internal policies and identify areas for improvement. Champion Community Engagement: Actively participate in community activities and initiatives to strengthen our local presence and impact. What We're Looking For: Education & Experience: A 2-4-year degree in Business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must. Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance. Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results. Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're a driven leader ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply! PM19 Compensation $63,851 - $95,777 per year Compensation details: 7 Hourly Wage PI940455ad217d-7652
Join Our Award-Winning Team as the Vice President of Service Center Operations! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025 , for the third consecutive year ! Are you a visionary leader with a passion for fostering growth and excellence? Do you have a track record of inspiring teams, achieving ambitious goals, and delivering outstanding results? If you're ready to make a meaningful impact on our members' lives and our community, we'd love to meet you! What We Offer: Competitive Salary: $63,851 - $95,777, commensurate with experience. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure sound portfolio performance while safeguarding members and the Credit Union. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Make a difference in the lives of members and the communities we serve. Opportunity Overview: As the Vice President of Service Center Operations, you'll lead and inspire our team in our Paoli, Indiana Service Center driving strategic initiatives, optimizing branch efficiency, and cultivating a culture of exceptional service. In this pivotal role, you will be at the forefront of our mission to deliver outstanding financial services while making a positive difference in the communities we serve. What You'll Do: Lead Branch Operations: Oversee day-to-day operations and ensure profitability while maintaining high standards of service and efficiency. Drive Growth: Identify market needs, develop innovative solutions, and expand our services to meet those needs and increase market share. Develop Talent: Mentor and inspire team members, helping them reach their highest potential and achieve our business objectives. Enhance Member Experience: Serve as a trusted advisor, deepen relationships with members, generate new memberships, and focus on delivering exceptional service. Optimize Resources: Manage branch resources effectively to enhance performance and achieve operational goals. Foster Collaboration: Work closely with other business units to align strategies, share insights, and drive collective success. Lead by Example: Ensure that all branch activities comply with regulations and internal policies and identify areas for improvement. Champion Community Engagement: Actively participate in community activities and initiatives to strengthen our local presence and impact. What We're Looking For: Education & Experience: A 2-4-year degree in Business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must. Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance. Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results. Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're a driven leader ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply! PM19 Compensation $63,851 - $95,777 per year Compensation details: 7 Hourly Wage PIbb0888b2fd58-7651
10/23/2025
Full time
Join Our Award-Winning Team as the Vice President of Service Center Operations! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025 , for the third consecutive year ! Are you a visionary leader with a passion for fostering growth and excellence? Do you have a track record of inspiring teams, achieving ambitious goals, and delivering outstanding results? If you're ready to make a meaningful impact on our members' lives and our community, we'd love to meet you! What We Offer: Competitive Salary: $63,851 - $95,777, commensurate with experience. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure sound portfolio performance while safeguarding members and the Credit Union. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Make a difference in the lives of members and the communities we serve. Opportunity Overview: As the Vice President of Service Center Operations, you'll lead and inspire our team in our Paoli, Indiana Service Center driving strategic initiatives, optimizing branch efficiency, and cultivating a culture of exceptional service. In this pivotal role, you will be at the forefront of our mission to deliver outstanding financial services while making a positive difference in the communities we serve. What You'll Do: Lead Branch Operations: Oversee day-to-day operations and ensure profitability while maintaining high standards of service and efficiency. Drive Growth: Identify market needs, develop innovative solutions, and expand our services to meet those needs and increase market share. Develop Talent: Mentor and inspire team members, helping them reach their highest potential and achieve our business objectives. Enhance Member Experience: Serve as a trusted advisor, deepen relationships with members, generate new memberships, and focus on delivering exceptional service. Optimize Resources: Manage branch resources effectively to enhance performance and achieve operational goals. Foster Collaboration: Work closely with other business units to align strategies, share insights, and drive collective success. Lead by Example: Ensure that all branch activities comply with regulations and internal policies and identify areas for improvement. Champion Community Engagement: Actively participate in community activities and initiatives to strengthen our local presence and impact. What We're Looking For: Education & Experience: A 2-4-year degree in Business or a related field, with 3-5 years of management experience in a retail or financial services setting. Lending experience is a must. Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance. Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results. Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're a driven leader ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply! PM19 Compensation $63,851 - $95,777 per year Compensation details: 7 Hourly Wage PIbb0888b2fd58-7651
Join Our Award-Winning Team as a Compliance Analyst! Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indianas Top Three Credit Unions again in 2025for the third consecutive year! Do you enjoy working in a fast-paced, collaborative environment where compliance isnt just about rulesbut about enabling safe, smart banking? Are you an expert in consumer lending compliance like Reg B and HMDA? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve? If so, this may be the opportunity for you. What We Offer: Competitive Salary: $21.92 $32.87, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure regulatory compliance in consumer banking, mortgage reporting, and playing vital role in Fair Lending Compliance. Supportive Environment: Be part of a collaborative compliance team that values your contributions. Growth Opportunities: Advance your career while gaining specialized compliance expertise. A Rewarding Career: Join a team dedicated to making a positive difference in members lives and our communities. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model where you can work remote 1-2 days a week after completion of initial onboarding. Opportunity Overview: As a Compliance Analyst at Hoosier Hills Credit Union, youll help ensure our lending operations run smoothly, responsibly, and in full compliance with State, Federal, and investor guidelines. Youll serve as the resident expert on HMDA and Rule 1071, ensuring accurate, timely reporting for these critical regulations. Youll also support the broader compliance program by providing guidance, training, and monitoring that safeguard the Credit Union while enabling growth and efficiency. What Youll Do: As a Compliance Analyst with Hoosier Hills Credit Union, you will be an integral part of the Compliance and Audit team, helping us live out our mission: To be better for our members by making a positive difference in their lives and the communities we serve. In this role, you will: Deliver outstanding service to internal and external members in alignment with HHCUs Mission and Strategic Plan. Research regulatory issues and respond to compliance questions from Credit Union personnel via the Compliance Service Desk, utilizing regulatory reference materials, guidance from regulatory agencies, and resources from professional associations and organizations as appropriate. Partner with the Training Department to develop and facilitate compliance education programs. Conduct periodic reviews to confirm compliance across Credit Union operations. Prepare reports on compliance matters for the Board of Directors, Senior Management, and the Supervisory Committee. Assist in the development, coordination, and ongoing enhancement of the Credit Unions Compliance Management System, including the implementation of compliance policies and procedures. Ensure the accurate compilation and timely submission of HMDA and Rule 1071 Small Business Filings. Oversee the Member Complaint Program, ensuring timely tracking and resolution of issues. Manage legal requests, including subpoenas, by gathering documents, responding, and maintaining accurate records. Stay current on banking laws, regulatory changes, and industry trends; advise management on their impact and recommend process improvements. Assist with website updates related to payment examples when Credit Union rates change. Administer the Credit Unions Document Retention & Destruction Policy and coordinate the annual shred day. Represent Compliance on internal teams and committees as directed. Ensure adherence to all applicable laws, regulations, and internal policies, including Regulation CC, BSA, OFAC, and USA PATRIOT Act/CIP requirements. Safeguard member information by maintaining strict confidentiality at all times. Contribute to long-term planning efforts by advising on the compliance impact of strategic initiatives and regulatory changes. Complete annual compliance and Bank Secrecy Act/OFAC training, and stay up to date on all required certifications. Perform other duties as assigned to support the Credit Unions mission and success. What Were Looking For: Associates degree in a business-related field (or equivalent experience). 13 years of experience in compliance, banking, or a related field (financial institution experience preferred). Expertise in HMDA and Rule 1071 compliance, with a strong understanding of reporting and regulatory requirements. Working knowledge of credit union policies, procedures, and products. Strong attention to detail, organizational, and time management skills. Ability to communicate effectively with individuals at all levels of the organization. Professional integrity and discretion in handling sensitive information. Intermediate math skills (percentages, fractions, decimals). Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If youre ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environmentapply today to join our award-winning team! PM19 Compensation $21.92 - $32.87 per hour Compensation details: 21.92-32.87 Hourly Wage PI79dc80900b92-4152 Required Preferred Job Industries Other
10/02/2025
Full time
Join Our Award-Winning Team as a Compliance Analyst! Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indianas Top Three Credit Unions again in 2025for the third consecutive year! Do you enjoy working in a fast-paced, collaborative environment where compliance isnt just about rulesbut about enabling safe, smart banking? Are you an expert in consumer lending compliance like Reg B and HMDA? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve? If so, this may be the opportunity for you. What We Offer: Competitive Salary: $21.92 $32.87, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure regulatory compliance in consumer banking, mortgage reporting, and playing vital role in Fair Lending Compliance. Supportive Environment: Be part of a collaborative compliance team that values your contributions. Growth Opportunities: Advance your career while gaining specialized compliance expertise. A Rewarding Career: Join a team dedicated to making a positive difference in members lives and our communities. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model where you can work remote 1-2 days a week after completion of initial onboarding. Opportunity Overview: As a Compliance Analyst at Hoosier Hills Credit Union, youll help ensure our lending operations run smoothly, responsibly, and in full compliance with State, Federal, and investor guidelines. Youll serve as the resident expert on HMDA and Rule 1071, ensuring accurate, timely reporting for these critical regulations. Youll also support the broader compliance program by providing guidance, training, and monitoring that safeguard the Credit Union while enabling growth and efficiency. What Youll Do: As a Compliance Analyst with Hoosier Hills Credit Union, you will be an integral part of the Compliance and Audit team, helping us live out our mission: To be better for our members by making a positive difference in their lives and the communities we serve. In this role, you will: Deliver outstanding service to internal and external members in alignment with HHCUs Mission and Strategic Plan. Research regulatory issues and respond to compliance questions from Credit Union personnel via the Compliance Service Desk, utilizing regulatory reference materials, guidance from regulatory agencies, and resources from professional associations and organizations as appropriate. Partner with the Training Department to develop and facilitate compliance education programs. Conduct periodic reviews to confirm compliance across Credit Union operations. Prepare reports on compliance matters for the Board of Directors, Senior Management, and the Supervisory Committee. Assist in the development, coordination, and ongoing enhancement of the Credit Unions Compliance Management System, including the implementation of compliance policies and procedures. Ensure the accurate compilation and timely submission of HMDA and Rule 1071 Small Business Filings. Oversee the Member Complaint Program, ensuring timely tracking and resolution of issues. Manage legal requests, including subpoenas, by gathering documents, responding, and maintaining accurate records. Stay current on banking laws, regulatory changes, and industry trends; advise management on their impact and recommend process improvements. Assist with website updates related to payment examples when Credit Union rates change. Administer the Credit Unions Document Retention & Destruction Policy and coordinate the annual shred day. Represent Compliance on internal teams and committees as directed. Ensure adherence to all applicable laws, regulations, and internal policies, including Regulation CC, BSA, OFAC, and USA PATRIOT Act/CIP requirements. Safeguard member information by maintaining strict confidentiality at all times. Contribute to long-term planning efforts by advising on the compliance impact of strategic initiatives and regulatory changes. Complete annual compliance and Bank Secrecy Act/OFAC training, and stay up to date on all required certifications. Perform other duties as assigned to support the Credit Unions mission and success. What Were Looking For: Associates degree in a business-related field (or equivalent experience). 13 years of experience in compliance, banking, or a related field (financial institution experience preferred). Expertise in HMDA and Rule 1071 compliance, with a strong understanding of reporting and regulatory requirements. Working knowledge of credit union policies, procedures, and products. Strong attention to detail, organizational, and time management skills. Ability to communicate effectively with individuals at all levels of the organization. Professional integrity and discretion in handling sensitive information. Intermediate math skills (percentages, fractions, decimals). Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If youre ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environmentapply today to join our award-winning team! PM19 Compensation $21.92 - $32.87 per hour Compensation details: 21.92-32.87 Hourly Wage PI79dc80900b92-4152 Required Preferred Job Industries Other
Join Our Award-Winning Team as a Member Advisor at our Spencer County Service Center! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year ! Do you have a strong grasp of retail and Credit Union products and services, along with a proven track record of sales and service excellence? Are you ready to be the key player in delivering outstanding member service? Are you skilled at providing personalized advice and connecting members with the right products and services? If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you! What We offer: Competitive Salary: $19.62 - $29.43, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more. A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community. Opportunity Overview: As a Member Advisor (MA) at Hoosier Hills Credit Union (HHCU), you'll be the cornerstone of our commitment to delivering exceptional member service. Your role is pivotal in establishing and nurturing relationships with members, ensuring they receive personalized advice, and connecting them with products and services tailored to their financial goals. You will handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations. What You'll Do: Deliver Exceptional Service: Conduct transactions, from teller functions to loan processing, with precision and efficiency. Provide Financial Guidance: Offer insightful budget counseling and financial advice tailored to individual member needs. Ensure Compliance: Follow procedures for daily operations and stay updated with regulatory requirements. Build Trusted Relationships: Act as a reliable resource, resolving issues from start to finish with professionalism and care. Achieve Sales Goals: Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets. Exceed Expectations: Deliver service aligned with HHCU's Service Promises, prioritizing member interests. Foster Positive Interactions: Build rapport with friendly and informative communication to understand and meet member needs. Enhance Member Satisfaction: Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction. Collaborate and Contribute: Communicate effectively with your team, share important updates, and support branch events and community outreach. Maximize Member Value: Utilize your knowledge of HHCU products to create meaningful value for members and align with our organizational goals. Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development. What We're Looking For: Educational Background: High school diploma or equivalent required. Relevant Experience: 1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience. Expert Knowledge: Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence. Lending Knowledge: Loan training and an understanding of lending principles are preferred. Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful. Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through. Analytical and Judicious : Ability to analyze data and make informed decisions in various situations. Relationship Builder : Skill in maintaining positive relationships with management, peers, and vendors. Apply Now and take the next step in your career with Hoosier Hills Credit Union. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. PM19 Compensation $19.62 - $29.43 per hour Compensation details: 19.62-29.43 Hourly Wage PI96e55c59dcf4-5801
10/01/2025
Full time
Join Our Award-Winning Team as a Member Advisor at our Spencer County Service Center! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year ! Do you have a strong grasp of retail and Credit Union products and services, along with a proven track record of sales and service excellence? Are you ready to be the key player in delivering outstanding member service? Are you skilled at providing personalized advice and connecting members with the right products and services? If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you! What We offer: Competitive Salary: $19.62 - $29.43, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more. A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community. Opportunity Overview: As a Member Advisor (MA) at Hoosier Hills Credit Union (HHCU), you'll be the cornerstone of our commitment to delivering exceptional member service. Your role is pivotal in establishing and nurturing relationships with members, ensuring they receive personalized advice, and connecting them with products and services tailored to their financial goals. You will handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations. What You'll Do: Deliver Exceptional Service: Conduct transactions, from teller functions to loan processing, with precision and efficiency. Provide Financial Guidance: Offer insightful budget counseling and financial advice tailored to individual member needs. Ensure Compliance: Follow procedures for daily operations and stay updated with regulatory requirements. Build Trusted Relationships: Act as a reliable resource, resolving issues from start to finish with professionalism and care. Achieve Sales Goals: Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets. Exceed Expectations: Deliver service aligned with HHCU's Service Promises, prioritizing member interests. Foster Positive Interactions: Build rapport with friendly and informative communication to understand and meet member needs. Enhance Member Satisfaction: Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction. Collaborate and Contribute: Communicate effectively with your team, share important updates, and support branch events and community outreach. Maximize Member Value: Utilize your knowledge of HHCU products to create meaningful value for members and align with our organizational goals. Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development. What We're Looking For: Educational Background: High school diploma or equivalent required. Relevant Experience: 1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience. Expert Knowledge: Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence. Lending Knowledge: Loan training and an understanding of lending principles are preferred. Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful. Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through. Analytical and Judicious : Ability to analyze data and make informed decisions in various situations. Relationship Builder : Skill in maintaining positive relationships with management, peers, and vendors. Apply Now and take the next step in your career with Hoosier Hills Credit Union. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. PM19 Compensation $19.62 - $29.43 per hour Compensation details: 19.62-29.43 Hourly Wage PI96e55c59dcf4-5801
Join Our Award-Winning Team as an Associate Member Advisor! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year! Are you passionate about creating outstanding member experiences? Are you eager to take on a role that puts you at the forefront of member satisfaction? Are you skilled in managing a variety of tasks, including handling transactions and account service needs? If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you! What We offer: Competitive Salary: $15.93/hr - $23.90/hr, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more. Impactful Work: Your efforts will directly contribute to members' satisfaction and financial success. Supportive Environment: Work with a team that values your contributions and supports your professional growth. Growth Opportunities: Gain valuable experience and advance your career in a dynamic and rewarding field. A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community. If you are dedicated to delivering top-notch service and are excited about making a difference in members' financial journeys, apply today and take the next step in your career with Hoosier Hills Credit Union. Opportunity overview: As an Associate Member Advisor (AMA), you will be at the forefront of creating outstanding member experiences. Your role is essential in fostering strong relationships with both new and existing members, ensuring they receive the right products and services tailored to their financial needs. You will handle a variety of tasks including advising, cross-selling, and completing transactions and general account service needs, which includes transaction and account maintenance requests, and product and service inquiries. What You'll Do: Mission and Service: Provide exceptional service aligned with Hoosier Hills Credit Union's mission and Service Promises. Build Relationships: Forge and maintain strong connections with new and existing members, delivering outstanding service. Manage Transactions: Execute transactions and manage account service requests efficiently and accurately. Maintain Accounts: Perform transaction processing and account maintenance, addressing related inquiries promptly. Transactional Excellence: Ensure precise and professional handling of transactions and interactions. Adhere to security guidelines for transactions and account maintenance. Follow protocols for supervisor overrides, safeguard cash, and assist with account and Service Center procedures. Adhere to BSA/AML regulations. Member and Business Focus: Assist with online banking, statements, card activation, wire transfers, and general account maintenance. Act as a knowledgeable resource, support problem resolution, and always act in the best interest of the members. Recommend Products & Services: Identify and suggest HHCU products that meet members' needs, enhancing their overall experience. Provide information on additional products and services that may help members achieve their financial goals. Teamwork and Collaboration: Communicate clearly with supervisors and team members. Contribute to planning, share improvement ideas, and engage in self-evaluation. Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development. What We're Looking For: Educational Background: High school diploma or equivalent required. Relevant Experience: 1-2 years' experience working in a retail setting with daily customer interaction. Knowledge: Experience in cash handling and clerical office work preferred Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful. Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through. Analytical and Judicious : Ability to analyze data and make informed decisions in various situations. Relationship Builder : Skill in maintaining positive relationships with management, peers, and vendors. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. PM19 Compensation $15.93 - $23.90 per hour Compensation details: 15.93-23.9 Hourly Wage PI2b182440c1d2-7610
10/01/2025
Full time
Join Our Award-Winning Team as an Associate Member Advisor! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year! Are you passionate about creating outstanding member experiences? Are you eager to take on a role that puts you at the forefront of member satisfaction? Are you skilled in managing a variety of tasks, including handling transactions and account service needs? If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you! What We offer: Competitive Salary: $15.93/hr - $23.90/hr, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more. Impactful Work: Your efforts will directly contribute to members' satisfaction and financial success. Supportive Environment: Work with a team that values your contributions and supports your professional growth. Growth Opportunities: Gain valuable experience and advance your career in a dynamic and rewarding field. A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community. If you are dedicated to delivering top-notch service and are excited about making a difference in members' financial journeys, apply today and take the next step in your career with Hoosier Hills Credit Union. Opportunity overview: As an Associate Member Advisor (AMA), you will be at the forefront of creating outstanding member experiences. Your role is essential in fostering strong relationships with both new and existing members, ensuring they receive the right products and services tailored to their financial needs. You will handle a variety of tasks including advising, cross-selling, and completing transactions and general account service needs, which includes transaction and account maintenance requests, and product and service inquiries. What You'll Do: Mission and Service: Provide exceptional service aligned with Hoosier Hills Credit Union's mission and Service Promises. Build Relationships: Forge and maintain strong connections with new and existing members, delivering outstanding service. Manage Transactions: Execute transactions and manage account service requests efficiently and accurately. Maintain Accounts: Perform transaction processing and account maintenance, addressing related inquiries promptly. Transactional Excellence: Ensure precise and professional handling of transactions and interactions. Adhere to security guidelines for transactions and account maintenance. Follow protocols for supervisor overrides, safeguard cash, and assist with account and Service Center procedures. Adhere to BSA/AML regulations. Member and Business Focus: Assist with online banking, statements, card activation, wire transfers, and general account maintenance. Act as a knowledgeable resource, support problem resolution, and always act in the best interest of the members. Recommend Products & Services: Identify and suggest HHCU products that meet members' needs, enhancing their overall experience. Provide information on additional products and services that may help members achieve their financial goals. Teamwork and Collaboration: Communicate clearly with supervisors and team members. Contribute to planning, share improvement ideas, and engage in self-evaluation. Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development. What We're Looking For: Educational Background: High school diploma or equivalent required. Relevant Experience: 1-2 years' experience working in a retail setting with daily customer interaction. Knowledge: Experience in cash handling and clerical office work preferred Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful. Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through. Analytical and Judicious : Ability to analyze data and make informed decisions in various situations. Relationship Builder : Skill in maintaining positive relationships with management, peers, and vendors. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. PM19 Compensation $15.93 - $23.90 per hour Compensation details: 15.93-23.9 Hourly Wage PI2b182440c1d2-7610
Join Our Award-Winning Team as a Compliance Analyst! Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indiana's Top Three Credit Unions again in 2025-for the third consecutive year! Do you enjoy working in a fast-paced, collaborative environment where compliance isn't just about rules-but about enabling safe, smart banking? Are you an expert in consumer lending compliance like Reg B and HMDA? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve? If so, this may be the opportunity for you. What We Offer: Competitive Salary: $21.92- $32.87, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure regulatory compliance in consumer banking, mortgage reporting, and playing vital role in Fair Lending Compliance. Supportive Environment: Be part of a collaborative compliance team that values your contributions. Growth Opportunities: Advance your career while gaining specialized compliance expertise. A Rewarding Career: Join a team dedicated to making a positive difference in members' lives and our communities. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model where you can work remote 1-2 days a week after completion of initial onboarding. Opportunity Overview: As a Compliance Analyst at Hoosier Hills Credit Union, you'll help ensure our lending operations run smoothly, responsibly, and in full compliance with State, Federal, and investor guidelines. You'll serve as the resident expert on HMDA and Rule 1071, ensuring accurate, timely reporting for these critical regulations. You'll also support the broader compliance program by providing guidance, training, and monitoring that safeguard the Credit Union while enabling growth and efficiency. What You'll Do: As a Compliance Analyst with Hoosier Hills Credit Union, you will be an integral part of the Compliance and Audit team, helping us live out our mission: "To be better for our members by making a positive difference in their lives and the communities we serve." In this role, you will: Deliver outstanding service to internal and external members in alignment with HHCU's Mission and Strategic Plan. Research regulatory issues and respond to compliance questions from Credit Union personnel via the Compliance Service Desk, utilizing regulatory reference materials, guidance from regulatory agencies, and resources from professional associations and organizations as appropriate. Partner with the Training Department to develop and facilitate compliance education programs. Conduct periodic reviews to confirm compliance across Credit Union operations. Prepare reports on compliance matters for the Board of Directors, Senior Management, and the Supervisory Committee. Assist in the development, coordination, and ongoing enhancement of the Credit Union's Compliance Management System, including the implementation of compliance policies and procedures. Ensure the accurate compilation and timely submission of HMDA and Rule 1071 Small Business Filings. Oversee the Member Complaint Program, ensuring timely tracking and resolution of issues. Manage legal requests, including subpoenas, by gathering documents, responding, and maintaining accurate records. Stay current on banking laws, regulatory changes, and industry trends; advise management on their impact and recommend process improvements. Assist with website updates related to payment examples when Credit Union rates change. Administer the Credit Union's Document Retention & Destruction Policy and coordinate the annual shred day. Represent Compliance on internal teams and committees as directed. Ensure adherence to all applicable laws, regulations, and internal policies, including Regulation CC, BSA, OFAC, and USA PATRIOT Act/CIP requirements. Safeguard member information by maintaining strict confidentiality at all times. Contribute to long-term planning efforts by advising on the compliance impact of strategic initiatives and regulatory changes. Complete annual compliance and Bank Secrecy Act/OFAC training, and stay up to date on all required certifications. Perform other duties as assigned to support the Credit Union's mission and success. What We're Looking For: Associate's degree in a business-related field (or equivalent experience). 1-3 years of experience in compliance, banking, or a related field (financial institution experience preferred). Expertise in HMDA and Rule 1071 compliance, with a strong understanding of reporting and regulatory requirements. Working knowledge of credit union policies, procedures, and products. Strong attention to detail, organizational, and time management skills. Ability to communicate effectively with individuals at all levels of the organization. Professional integrity and discretion in handling sensitive information. Intermediate math skills (percentages, fractions, decimals). Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environment-apply today to join our award-winning team! PM19 Compensation $21.92 - $32.87 per hour Compensation details: 21.92-32.87 Hourly Wage PI43d5-
10/01/2025
Full time
Join Our Award-Winning Team as a Compliance Analyst! Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indiana's Top Three Credit Unions again in 2025-for the third consecutive year! Do you enjoy working in a fast-paced, collaborative environment where compliance isn't just about rules-but about enabling safe, smart banking? Are you an expert in consumer lending compliance like Reg B and HMDA? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve? If so, this may be the opportunity for you. What We Offer: Competitive Salary: $21.92- $32.87, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure regulatory compliance in consumer banking, mortgage reporting, and playing vital role in Fair Lending Compliance. Supportive Environment: Be part of a collaborative compliance team that values your contributions. Growth Opportunities: Advance your career while gaining specialized compliance expertise. A Rewarding Career: Join a team dedicated to making a positive difference in members' lives and our communities. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model where you can work remote 1-2 days a week after completion of initial onboarding. Opportunity Overview: As a Compliance Analyst at Hoosier Hills Credit Union, you'll help ensure our lending operations run smoothly, responsibly, and in full compliance with State, Federal, and investor guidelines. You'll serve as the resident expert on HMDA and Rule 1071, ensuring accurate, timely reporting for these critical regulations. You'll also support the broader compliance program by providing guidance, training, and monitoring that safeguard the Credit Union while enabling growth and efficiency. What You'll Do: As a Compliance Analyst with Hoosier Hills Credit Union, you will be an integral part of the Compliance and Audit team, helping us live out our mission: "To be better for our members by making a positive difference in their lives and the communities we serve." In this role, you will: Deliver outstanding service to internal and external members in alignment with HHCU's Mission and Strategic Plan. Research regulatory issues and respond to compliance questions from Credit Union personnel via the Compliance Service Desk, utilizing regulatory reference materials, guidance from regulatory agencies, and resources from professional associations and organizations as appropriate. Partner with the Training Department to develop and facilitate compliance education programs. Conduct periodic reviews to confirm compliance across Credit Union operations. Prepare reports on compliance matters for the Board of Directors, Senior Management, and the Supervisory Committee. Assist in the development, coordination, and ongoing enhancement of the Credit Union's Compliance Management System, including the implementation of compliance policies and procedures. Ensure the accurate compilation and timely submission of HMDA and Rule 1071 Small Business Filings. Oversee the Member Complaint Program, ensuring timely tracking and resolution of issues. Manage legal requests, including subpoenas, by gathering documents, responding, and maintaining accurate records. Stay current on banking laws, regulatory changes, and industry trends; advise management on their impact and recommend process improvements. Assist with website updates related to payment examples when Credit Union rates change. Administer the Credit Union's Document Retention & Destruction Policy and coordinate the annual shred day. Represent Compliance on internal teams and committees as directed. Ensure adherence to all applicable laws, regulations, and internal policies, including Regulation CC, BSA, OFAC, and USA PATRIOT Act/CIP requirements. Safeguard member information by maintaining strict confidentiality at all times. Contribute to long-term planning efforts by advising on the compliance impact of strategic initiatives and regulatory changes. Complete annual compliance and Bank Secrecy Act/OFAC training, and stay up to date on all required certifications. Perform other duties as assigned to support the Credit Union's mission and success. What We're Looking For: Associate's degree in a business-related field (or equivalent experience). 1-3 years of experience in compliance, banking, or a related field (financial institution experience preferred). Expertise in HMDA and Rule 1071 compliance, with a strong understanding of reporting and regulatory requirements. Working knowledge of credit union policies, procedures, and products. Strong attention to detail, organizational, and time management skills. Ability to communicate effectively with individuals at all levels of the organization. Professional integrity and discretion in handling sensitive information. Intermediate math skills (percentages, fractions, decimals). Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environment-apply today to join our award-winning team! PM19 Compensation $21.92 - $32.87 per hour Compensation details: 21.92-32.87 Hourly Wage PI43d5-
Job Type: Full-time Salary Range: $19.21-$32.38 Join our growing Hoosier Hills Credit Union (HHCU) team as part of our newest, full-service financial Service Center in Ellettsville, Indiana! Our Ellettsville location is currently under construction, and we are now hiring dynamic, community focused sales and service professionals to bring our mission, products, and services to the Ellettsville/Monroe County Market. Summary/Objective The Member Advisor (MA) ensures that HHCU members are consistently satisfied in the service they receive and are being offered the right products and services to meet their financial needs. Responsible for establishing new member relationships and strengthening existing ones. Through friendly consultation and collaboration, the MA identifies and recommends HHCU products and services in a way that creates a member experience that surpasses expectations with every interaction. The MA is responsible for advising, cross-selling, and completing transactions and general account service needs, which range from transaction and account maintenance requests, product and service inquiries, new account applications, and loan applications. Responsibilities Mission and Service - Is an integral part of the Hoosier Hills Credit Union and Service Center team in living out our corporate mission; To be better for our members by making a positive difference in their lives and the communities we serve." Consistently delivers outstanding service to both internal and external members that is in alignment with the Credit Union's Service Promises. Always acts in the best interest of the member and the Credit Union. Maintains the highest level of professionalism when interacting with members through friendly, informative, and helpful communications, which are key to understanding and identifying member needs, solving problems and in representing the Credit Union. Increases member satisfaction by taking ownership of each request and being highly responsive to the needs of members and in finding solutions that meet or exceed their expectations. Builds rapport by establishing credible relationships with members and prospective members through consistent high-quality service. Utilizes other business units as needed to assist members. Member and Business Focus - Continuously champions knowledge of and experience with member interactions to be a trusted resource in developing and expanding the membership with each opportunity for member interaction. Creates business value for the membership and aligns the organization with success by constantly targeting and selecting product and service solutions that are best for the member so that their financial goals may be achieved. Serves as a trusted resource to members and fellow team members by possessing strong knowledge of HHCU products, services, and member experience standards, and always acts in the best interest of the member. Engages in problem resolution from start to finish by clarifying the issue, determining the cause, and following up to ensure there is a resolution. Achieves expected sales and service results by taking personal ownership of referral and cross-selling processes and aligning personal goals with the goals of the organization. Acumen and Technical Savvy - Possesses proficiency in account maintenance, lending, banking systems, and process knowledge to ensure records accuracy, policy compliance and member satisfaction with every transaction. Performs teller transactions, account maintenance, opening of new accounts, and processing loans in a proficient and accurate manner within security guidelines and with few errors. Resolves problems or discrepancies concerning member accounts and transitions between responsibilities effectively and efficiently to meet the needs of the members. Underwrites consumer loans according to established policies, guidelines, and procedures to find solutions that fit member needs while minimizing risk. Advises and assists with budget counseling, consolidations, pay methods, and other areas relating to member's financial needs. Performs branch opening and closing procedures as assigned by supervisor. Completes annual Bank Secrecy/OFAC and any related training annually as assigned by Training or Compliance Staff. Comply with all applicable BSA/AML laws, rules, regulations, policies, and business practices established by Credit Union management. Teamwork and Collaboration - The consistent focus on team involvement and in personal growth through sharing and implementation of creative ideas that provide membership business value and enhance a positive work environment. Maintains supportive communication with supervisor and team members, reports problems, developments, changes, and other important information regarding responsibilities. Makes plans happen through awareness, involvement, constant communication, and continual learning. Shares opportunities for improvement with appropriate managers. Performs on-going self-evaluation. Attends and supports branch events and other community outreach efforts as needed and attends to operational needs and issues as they arise. Strives to improve self and team to create strategies for future focused positive results. For company use only - PM19 Knowledge Requirements Excellent communications skills (both oral and written) Professional appearance and demeanor, good interpersonal relations skills, and positive and optimistic outlook Strong knowledge of retail delivery products and other Credit Union products and services Strong and consistent sales and service performance Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines Ability to gather and analyze data Ability to establish and maintain positive working relationship with management, peers, employees, and vendors Education and/or Experience High school diploma, or equivalent 1-2 years' experience working in retail setting with daily customer interaction Experience preferred in cash handling and clerical office work Loan trained and qualified with knowledge of the fundamentals of lending, policies, and principles, preferred Work Environment/Physical Demands Normal accessibility of branch and corporate work sites required for the position Normal physical mobility and agility, which includes movement from place to place on the job, and the ability to maneuver body while in place Normal dexterity of hands and fingers Normal coordination, including eye-hand, hand-foot Works in typical administrative setting with climate control and appropriate lighting Work requires occasionally lifting and carrying up to 50 pounds, taking frequency into consideration Other Duties Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. PI
01/29/2021
Full time
Job Type: Full-time Salary Range: $19.21-$32.38 Join our growing Hoosier Hills Credit Union (HHCU) team as part of our newest, full-service financial Service Center in Ellettsville, Indiana! Our Ellettsville location is currently under construction, and we are now hiring dynamic, community focused sales and service professionals to bring our mission, products, and services to the Ellettsville/Monroe County Market. Summary/Objective The Member Advisor (MA) ensures that HHCU members are consistently satisfied in the service they receive and are being offered the right products and services to meet their financial needs. Responsible for establishing new member relationships and strengthening existing ones. Through friendly consultation and collaboration, the MA identifies and recommends HHCU products and services in a way that creates a member experience that surpasses expectations with every interaction. The MA is responsible for advising, cross-selling, and completing transactions and general account service needs, which range from transaction and account maintenance requests, product and service inquiries, new account applications, and loan applications. Responsibilities Mission and Service - Is an integral part of the Hoosier Hills Credit Union and Service Center team in living out our corporate mission; To be better for our members by making a positive difference in their lives and the communities we serve." Consistently delivers outstanding service to both internal and external members that is in alignment with the Credit Union's Service Promises. Always acts in the best interest of the member and the Credit Union. Maintains the highest level of professionalism when interacting with members through friendly, informative, and helpful communications, which are key to understanding and identifying member needs, solving problems and in representing the Credit Union. Increases member satisfaction by taking ownership of each request and being highly responsive to the needs of members and in finding solutions that meet or exceed their expectations. Builds rapport by establishing credible relationships with members and prospective members through consistent high-quality service. Utilizes other business units as needed to assist members. Member and Business Focus - Continuously champions knowledge of and experience with member interactions to be a trusted resource in developing and expanding the membership with each opportunity for member interaction. Creates business value for the membership and aligns the organization with success by constantly targeting and selecting product and service solutions that are best for the member so that their financial goals may be achieved. Serves as a trusted resource to members and fellow team members by possessing strong knowledge of HHCU products, services, and member experience standards, and always acts in the best interest of the member. Engages in problem resolution from start to finish by clarifying the issue, determining the cause, and following up to ensure there is a resolution. Achieves expected sales and service results by taking personal ownership of referral and cross-selling processes and aligning personal goals with the goals of the organization. Acumen and Technical Savvy - Possesses proficiency in account maintenance, lending, banking systems, and process knowledge to ensure records accuracy, policy compliance and member satisfaction with every transaction. Performs teller transactions, account maintenance, opening of new accounts, and processing loans in a proficient and accurate manner within security guidelines and with few errors. Resolves problems or discrepancies concerning member accounts and transitions between responsibilities effectively and efficiently to meet the needs of the members. Underwrites consumer loans according to established policies, guidelines, and procedures to find solutions that fit member needs while minimizing risk. Advises and assists with budget counseling, consolidations, pay methods, and other areas relating to member's financial needs. Performs branch opening and closing procedures as assigned by supervisor. Completes annual Bank Secrecy/OFAC and any related training annually as assigned by Training or Compliance Staff. Comply with all applicable BSA/AML laws, rules, regulations, policies, and business practices established by Credit Union management. Teamwork and Collaboration - The consistent focus on team involvement and in personal growth through sharing and implementation of creative ideas that provide membership business value and enhance a positive work environment. Maintains supportive communication with supervisor and team members, reports problems, developments, changes, and other important information regarding responsibilities. Makes plans happen through awareness, involvement, constant communication, and continual learning. Shares opportunities for improvement with appropriate managers. Performs on-going self-evaluation. Attends and supports branch events and other community outreach efforts as needed and attends to operational needs and issues as they arise. Strives to improve self and team to create strategies for future focused positive results. For company use only - PM19 Knowledge Requirements Excellent communications skills (both oral and written) Professional appearance and demeanor, good interpersonal relations skills, and positive and optimistic outlook Strong knowledge of retail delivery products and other Credit Union products and services Strong and consistent sales and service performance Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines Ability to gather and analyze data Ability to establish and maintain positive working relationship with management, peers, employees, and vendors Education and/or Experience High school diploma, or equivalent 1-2 years' experience working in retail setting with daily customer interaction Experience preferred in cash handling and clerical office work Loan trained and qualified with knowledge of the fundamentals of lending, policies, and principles, preferred Work Environment/Physical Demands Normal accessibility of branch and corporate work sites required for the position Normal physical mobility and agility, which includes movement from place to place on the job, and the ability to maneuver body while in place Normal dexterity of hands and fingers Normal coordination, including eye-hand, hand-foot Works in typical administrative setting with climate control and appropriate lighting Work requires occasionally lifting and carrying up to 50 pounds, taking frequency into consideration Other Duties Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. PI