Hoosier Hills Credit Union

Join Our Award-Winning Team as an Associate Member Advisor! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year! Are you passionate about creating outstanding member experiences? Are you eager to take on a role that puts you at the forefront of member satisfaction? Are you skilled in managing a variety of tasks, including handling transactions and account service needs? If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you! What We offer: Competitive Salary: $15.93/hr. - $23.90/hr., commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more. Impactful Work: Your efforts will directly contribute to members' satisfaction and financial success. Supportive Environment: Work with a team that values your contributions and supports your professional growth. Growth Opportunities: Gain valuable experience and advance your career in a dynamic and rewarding field. A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community. If you are dedicated to delivering top-notch service and are excited about making a difference in members' financial journeys, apply today and take the next step in your career with Hoosier Hills Credit Union. Opportunity overview: As an Associate Member Advisor (AMA), you will be at the forefront of creating outstanding member experiences. Your role is essential in fostering strong relationships with both new and existing members, ensuring they receive the right products and services tailored to their financial needs. You will handle a variety of tasks including advising, cross-selling, and completing transactions and general account service needs, which includes transaction and account maintenance requests, and product and service inquiries. What You'll Do: Mission and Service: Provide exceptional service aligned with Hoosier Hills Credit Union's mission and Service Promises. Build Relationships: Forge and maintain strong connections with new and existing members, delivering outstanding service. Manage Transactions: Execute transactions and manage account service requests efficiently and accurately. Maintain Accounts: Perform transaction processing and account maintenance, addressing related inquiries promptly. Transactional Excellence: Ensure precise and professional handling of transactions and interactions. Adhere to security guidelines for transactions and account maintenance. Follow protocols for supervisor overrides, safeguard cash, and assist with account and Service Center procedures. Adhere to BSA/AML regulations. Member and Business Focus: Assist with online banking, statements, card activation, wire transfers, and general account maintenance. Act as a knowledgeable resource, support problem resolution, and always act in the best interest of the members. Recommend Products & Services: Identify and suggest HHCU products that meet members' needs, enhancing their overall experience. Provide information on additional products and services that may help members achieve their financial goals. Teamwork and Collaboration: Communicate clearly with supervisors and team members. Contribute to planning, share improvement ideas, and engage in self-evaluation. Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development. What We're Looking For: Educational Background: High school diploma or equivalent required. Relevant Experience: 1-2 years' experience working in a retail setting with daily customer interaction. Knowledge: Experience in cash handling and clerical office work preferred Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful. Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through. Analytical and Judicious : Ability to analyze data and make informed decisions in various situations. Relationship Builder : Skill in maintaining positive relationships with management, peers, and vendors. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. PM19 Compensation $15.93 - $23.90 per hour Compensation details: 15.93-23.9 Hourly Wage PI0e62dd44d5-

Join Our Award-Winning Team as a Bilingual Member Advisor at our Jasper Service Center! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year ! Do you have a strong grasp of retail and Credit Union products and services, along with a proven track record of sales and service excellence? Are you ready to be the key player in delivering outstanding member service? Are you skilled at providing personalized advice and connecting Members with the right products and services? If you're ready to make a meaningful impact in our members' lives and our community, we'd love to meet you! What We offer: Competitive Salary: $22.51 - $33.76, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off and much more. A Rewarding Career: Be part of a team that's dedicated to making a difference in the lives of our members and the community. Opportunity Overview: As a Bilingual Member Advisor (MA) at Hoosier Hills Credit Union (HHCU), you'll be the cornerstone of our commitment to delivering exceptional Member service. Your role is pivotal in establishing and nurturing relationships with Members, ensuring they receive personalized advice, and connecting them with products and services tailored to their financial goals. You will handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations. What You'll Do: Deliver Exceptional Service: Conduct transactions, from teller functions to loan processing, with precision and efficiency. Provide Financial Guidance: Offer insightful budget counseling and financial advice tailored to individual Member needs. Ensure Compliance: Follow procedures for daily operations and stay updated with regulatory requirements. Build Trusted Relationships: Act as a reliable resource, resolving issues from start to finish with professionalism and care. Achieve Sales Goals: Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets. Exceed Expectations: Deliver service aligned with HHCU's Service Promises, prioritizing Member interests. Foster Positive Interactions: Build rapport with friendly and informative communication to understand and meet member needs. Enhance Member Satisfaction: Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction. Collaborate and Contribute: Communicate effectively with your team, share important updates, and support branch events and community outreach. Maximize Member Value: Utilize your knowledge of HHCU products to create meaningful value for Members and align with our organizational goals. Grow and Learn: Engage in continuous learning and self-improvement to drive personal and team development. What We're Looking For: Educational Background: High school diploma or equivalent required. Language Knowledge: Must be fluent in both Spanish and English, with strong verbal and written communication skills in both languages. Ability to translate documents, interpret conversations, and communicate effectively with Spanish-speaking Members and Team Members. Relevant Experience: 1-2 years in a retail or customer service role in the financial industry with cash handling and clerical experience. Expert Knowledge: Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence. Lending Knowledge: Loan training and an understanding of lending principles are preferred. Top-Notch Communication Skills: Outstanding verbal and written communication that makes every interaction impactful. Professional and Positive Attitude: A professional demeanor, and a can-do attitude that shines through. Analytical and Judicious : Ability to analyze data and make informed decisions in various situations. Relationship Builder : Skill in maintaining positive relationships with management, peers, and vendors. Apply Now and take the next step in your career with Hoosier Hills Credit Union. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. PM19 Compensation $22.51 - $33.76 per hour Compensation details: 22.51-33.76 Hourly Wage PI9eea5a1abc91-6002

Join Our Award-Winning Team as the BSA Officer! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025 , for the third consecutive year ! Are you passionate about administering and ensuring compliance within all aspects of the Bank Secrecy Act (BSA) and other regulations within a dynamic financial environment? Do you have a keen eye for detail and a commitment to operational integrity? If you're ready to make a meaningful impact on our members' lives and our community, we'd love to meet you! What We Offer: Competitive Salary: $45,586 - $68,379 per year, commensurate with experience. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more. Impactful Work: Ensure sound portfolio performance while safeguarding members and the Credit Union. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Make a difference in the lives of members and the communities we serve. Work Environment: This position is based on-site in Bedford, IN. Following the completion of your initial onboarding and training, you will have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model depending on performance and operational requirements. Opportunity Overview: As the BSA Officer, you'll lead and inspire our team in a critical compliance role responsible for administering and ensuring adherence to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, OFAC requirements, and the USA PATRIOT Act. This position oversees the enterprise-wide BSA/AML compliance program, manages risk assessments, and serves as the designated BSA and OFAC Officer for Hoosier Hills Credit Union. What You'll Do: Administer and oversee the organization's BSA/AML compliance program, ensuring adherence to federal regulations and internal policies. Monitor member transactions for suspicious activity, investigate potential fraud, and file SARs and CTRs as required. Conduct risk assessments and customer due diligence (CDD), including enhanced due diligence (EDD) for high-risk members. Develop and deliver BSA/AML/OFAC training for staff and the Board of Directors to maintain compliance awareness. Maintain and update compliance policies, procedures, and programs, including annual Board reviews and approvals . Manage regulatory examinations and audits, compile requested information and coordinate timely responses to findings. Implement and maintain automated BSA/AML software systems, ensuring effectiveness and regulatory updates. Serve as the subject matter expert for BSA/AML/OFAC compliance, providing guidance and responding to inquiries across the organization. Prepare reports for management and regulatory agencies, including board reports and compliance documentation. What We're Looking For: Educational Background : An associates degree or equivalent experience is required; a bachelor's degree is preferred. Relevant Experience : 3+ years of experience in regulatory management or compliance, with a preference for experience in the financial industry. Certifications : BSA/AML certification within the first year of employment. Knowledge : Expertise in BSA/AML laws, rules and regulations. Decision-Making Skills : Strong analytical and investigative abilities, with excellent attention to detail and accuracy. Professionalism : A high level of interpersonal skills and the ability to interact effectively with team members at all levels of the organization. Communication : Ability to effectively communicate complex regulatory concepts to both internal and external stakeholders. Technology Skills : Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and the ability to adapt to new software applications. Relationship Building : Proven ability to collaborate with colleagues across all levels to achieve organizational goals. Work Environment: Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer. If you're a driven financial expert and ready to make a meaningful impact and contribute to our continued success and growth, we invite you to apply! PM19 Compensation $45,586 - $68,379 per year Compensation details: 9 Hourly Wage PIc69bd19fde0c-1589