Keys Auto Center

Service Manager - Keys Auto Center US-FL-Key West Job ID: Type: Full-Time # of Openings: 1 Category: Management Keys Auto Center Overview We are seeking for a Service Manager for our stores in Key West! The right candidate must be available to join us in Q1 of 2026. The Service Manager's key responsibility is maximizing the efficiency, revenue and productivity of the service department. Responsibilities Plans and directs departmental goals and objectives to be in line with the company's mission and vision. Responsible for driving improvement and productivity of the service department by developing, maintaining and ensuring adherence to standard operating procedures (SOP's),and company/factory policies. Promotes the sale of appropriate services, parts and accessories and associated service needs. Leading and managing a dedicated technical team and monitoring efficiency and productivity. Audits/monitors various risk areas for compliance such as cash register, safety compliance, dealer license plates, flag/flat rate practices, applicable federal, state and local regulations as they relate to working permits and other key areas. Monitors service financial statements. Maintains cash, warranty/extended warranty, work in process, service policy and sublet schedules. Expedite internal repairs and pre-owned reconditioning. Reviews all aging repair orders with staff on a daily basis. Checks vehicles for open recalls and arrange for repair. Maintain MPI pricing and ensure proper usage by employees. Administer alternate transportation programs. Administer customer retention programs and remove all non-retained from inner circle. Maintains reporting of various processes and systems and keeps GM abreast of all items. Develops the capability of the technical team by planning and coordinating appropriate technical training and certification for technician completion to support dealership objectives. Ensures up-to-date compliance on factory related/mandated training. Maintain shop equipment ensuring proper maintenance schedule is followed. Sets, monitors and drives the achievement of performance targets of Service Consultants, Technicians and support staff. Maintains relationships with customers and ensures exceptional customer satisfaction index and mystery shop scores are achieved to meet or exceed manufacturer standards. Interfaces with department managers to improve operations, performance and profitability. Understands and ensures compliance with manufacturer warranty and policy procedures. Develops and implements marketing plans to promote new and repeat business. Maintains outstanding business relationships with manufacturer. Oversees technician shop hours and proper submission to payroll. Collaborates with human resources for employee hiring, terminations, performance review and discipline. Qualifications 5+ years previous automotive service management experience at a high volume store, preferably with multiple brands. Strong automotive knowledge. CDK experience preferred. Valid driver license and clean driving record. Outstanding leadership skills which focus on treating employees with respect. Strong time management skills. Comfortable with ambiguity in a dynamic, changing environment. Unwavering commitment to ethical business practices. Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc. PI3f186ed919e0-0475

Service Manager - Keys Auto Center US-FL-Key West Job ID: Type: Full-Time # of Openings: 1 Category: Management Keys Auto Center Overview We are seeking for a Service Manager for our stores in Key West! The right candidate must be available to join us in Q1 of 2026. The Service Manager's key responsibility is maximizing the efficiency, revenue and productivity of the service department. Responsibilities Plans and directs departmental goals and objectives to be in line with the company's mission and vision. Responsible for driving improvement and productivity of the service department by developing, maintaining and ensuring adherence to standard operating procedures (SOP's),and company/factory policies. Promotes the sale of appropriate services, parts and accessories and associated service needs. Leading and managing a dedicated technical team and monitoring efficiency and productivity. Audits/monitors various risk areas for compliance such as cash register, safety compliance, dealer license plates, flag/flat rate practices, applicable federal, state and local regulations as they relate to working permits and other key areas. Monitors service financial statements. Maintains cash, warranty/extended warranty, work in process, service policy and sublet schedules. Expedite internal repairs and pre-owned reconditioning. Reviews all aging repair orders with staff on a daily basis. Checks vehicles for open recalls and arrange for repair. Maintain MPI pricing and ensure proper usage by employees. Administer alternate transportation programs. Administer customer retention programs and remove all non-retained from inner circle. Maintains reporting of various processes and systems and keeps GM abreast of all items. Develops the capability of the technical team by planning and coordinating appropriate technical training and certification for technician completion to support dealership objectives. Ensures up-to-date compliance on factory related/mandated training. Maintain shop equipment ensuring proper maintenance schedule is followed. Sets, monitors and drives the achievement of performance targets of Service Consultants, Technicians and support staff. Maintains relationships with customers and ensures exceptional customer satisfaction index and mystery shop scores are achieved to meet or exceed manufacturer standards. Interfaces with department managers to improve operations, performance and profitability. Understands and ensures compliance with manufacturer warranty and policy procedures. Develops and implements marketing plans to promote new and repeat business. Maintains outstanding business relationships with manufacturer. Oversees technician shop hours and proper submission to payroll. Collaborates with human resources for employee hiring, terminations, performance review and discipline. Qualifications 5+ years previous automotive service management experience at a high volume store, preferably with multiple brands. Strong automotive knowledge. CDK experience preferred. Valid driver license and clean driving record. Outstanding leadership skills which focus on treating employees with respect. Strong time management skills. Comfortable with ambiguity in a dynamic, changing environment. Unwavering commitment to ethical business practices. Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc. PI379bab5-

Certified Ford, Toyota, or CDJR Technician - Eligible for Relocation Assistance! US-FL-Key West Job ID: 2 Type: Full-Time # of Openings: 3 Category: Skilled Labor-Trades Keys Auto Center Overview Keys Auto Center is a division of the Warren Henry Auto Group, Automotive News' Best Dealerships To Work For. If you have the drive, we have the career for you. We are looking to add 3 trained Automotive Technicians (Chrysler/Jeep/Dodge/Ram/Ford) to our team. Relocation assistance in addition to competitive pay is available! This position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Responsibilities Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause of any malfunction and performs repair with use of testing and diagnostic equipment. Communicates with parts department to obtain needed parts. Saves and tags parts of the job if under warranty or if requested by the customer. Examines assigned vehicle to determine if further safety or service work is required or recommended using checklists. Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Provides labor and time estimates for additional work. Documents all work performed and recommended on the repair order. Road tests vehicles when required or refers to the test technician. Participates in manufacturer-sponsored training programs, schools, and events. Keeps abreast of manufacturer technical bulletins. Supervises work of any apprentice technicians as assigned. Reports machinery defects or malfunctions to supervisor. Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Operates all tools and equipment in a safe manner. Reports any safety issues immediately to management. Qualifications COMPETENCIES: Technical Aptitude - Ability to comprehend complex technical topics and specialized information. Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Analytical Skills - Ability to use thinking and reasoning to solve a problem. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. Judgment - The ability to formulate a sound decision using the available information. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. MINIMUM QUALIFICATIONS: High School Graduate or General Education Degree (GED) is required. Valid Driver License. Ability to read and comprehend instruction and information. Ability to use a computer to search for bulletins or technical information. OTHER QUALIFICATIONS: Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share). ASE certification is preferred. Must supply your own OSHA approved footwear. PHYSICAL DEMANDS KEY: N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day Physical Demands: Lift/Carry C Stand C Walk C Sit C Manually Manipulate C Grasp C Reach Outward C Reach Above Shoulder C Speak C Climb F Crawl C Squat or Kneel C Bend C 10 lbs or less C 11-20 lbs C 21-50 lbs C 51-100 lbs C Over 100 lbs O Push/Pull 12 lbs or less F 13-25 lbs F 26-40 lbs F 41-100 lbs F Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound - diagnostic equipment, tones, mechanics Sense of Touch Sense of Balance Ability to wear Personal Protective Equipment (PPE) - back brace, safety goggles, ear plugs, gloves, etc. Summary of Benefits: In addition to a competitive compensation package we offer awesome benefits like these: Health Insurance Wellness Incentives Dental Vision Relocation Assistance Long-term disability income protection (100% employer paid premium) Optional Short-term disability Life and Accident insurance (100% employer paid premium) Optional life buy-up, spousal and child coverages Supplemental insurance 401K retirement plan with employer contributions Legal service Lending service

Sales Consultant - Keys Auto Center US-FL-Key West Job ID: 2 Type: Full-Time # of Openings: 1 Category: Sales Keys Auto Center Overview In this position incumbent will be highly motivated to reach sales goals. Sales Consultants build rapport with customers quickly by using their interpersonal and oral communication skills to ascertain the customers' needs and desires and demonstrates characteristics, capabilities, and features of vehicles; and converts walk-in inquiries to buyers by closing sales. Responsibilities Greet customers and ascertain what each customer wants or needs. Describe vehicle features and explain use, operation, and care to customers. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Compute sales prices and total purchases. Maintain updated on product knowledge to be able to answer customer inquiries. Develops buyers by maintaining rapport with previous customers; by greeting walk-in customers; meeting prospects at community activities; responding to inquiries; recommending sales campaigns and promotions. Maintain records related to sales. Demonstrate use, operation and features through test drives. Place special orders. Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Updates and maintains product knowledge by taking advantage of training whether voluntary or mandatory. Qualifications High school diploma or general education degree (GED) required. Clean driving record and valid Driver License as this position operates motor vehicles. Flexibility to work various hours and weekends. Excellent communication skills both oral and written. Proper email and telephone etiquette. Must be comfortable with public communication. Intermediate level of competency using Microsoft Office Suite. Ability to frequently lift and /or move up to 90 pounds. Must have legal authority to work in the US. Competencies: Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Ambition - The drive to achieve personal advancement. Tenacious - Ability to hold steadfast and complete a goal. Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. Tactful - Ability to show consideration for and maintain good relations with others. Communication, Oral - Ability to communicate effectively with others using the spoken word. Presentation Skills - Ability to effectively present information publicly. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Energetic - Ability to work at a sustained pace and produce quality work. Enthusiastic - Ability to bring energy to the performance of a task. Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

Sales Porter - Keys Auto Center US-FL-Key West Job ID: 2 Type: Temporary # of Openings: 1 Category: Sales Keys Auto Center Overview The Sales Porter/Driver's responsibility is to provide a vehicle pickup and delivery service for clients, greet guests in the event that the consultants are unable to come out of the office, keep traffic and parking flowing efficiently, assisting the Sales Consultants with needed requests, errands, maintenance and upkeep of all stock vehicles and the lot. Responsibilities Keeps vehicle lot neat and orderly, moving cars as directed by the Sales Manager and in accordance with dealership display standards. Cleans interior and exterior of vehicles, including the trunk, glove compartment, tires, windows, etc. as needed. Picks up vehicles from and delivers vehicles to customers as directed by management. Starts vehicles daily and reports any problems or concerns. Picks up parts from parts department. Performs light maintenance on vehicles as needed, i.e., replaces windshield wiper blades, repairs or changes tires, replenishes fluids, etc. Keeps vehicles fueled. Ensures that required forms/stickers have been completed and are properly displayed. Other duties as assigned. Qualifications Valid driver's license and good driving record. Ability to communicate with guests and employees. Ability to apply common sense understanding to carry out instructions, tasks, handle any customer situation or alert the proper staff for assistance. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand Continually required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually work near moving mechanical parts While performing the duties of this job, the noise level in the work environment is usually quiet to loud. The employee must frequently lift and /or move more than 90 pounds. Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus Ability to wear Personal Protective Equipment (PPE) - back brace, safety goggles, ear plugs, gloves, etc.

Customer Care Specialist/Receptionist - Keys Auto Center US-FL-Key West Job ID: 2 Type: Full-Time # of Openings: 1 Category: Customer Service/Support Keys Auto Center Overview This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments . Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Operate customer relationship management (CRM) software to efficiently manage phone and showroom traffic. Hear and resolve complaints from customers or the public. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Close repair orders when customer vehicles are picked up and parts are received and delivered. Process purchase orders for vendors and post to general ledger. Print totals shown on cash receipts register and verify against cash on hand. Scan sales deposits, service repair orders, parts counter tickets into Dealership Management System, DSDA daily. Post Parts manufacturer invoices daily. Print customer adverse action forms in Dealer Track. Provide coverage for Dealership Accounting Specialist when needed. Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Receive cash, check or credit card payment and record and process transactions accurately for all departments. Process purchase orders for vendors. Prepare Fed-Ex shipments. Process company Thank you letters received from BDC to include adhering labels on envelopes, sort by salesperson and deliver accordingly for personalized signatures. Maintain monthly gas log. Maintain lobby or reception area clean, neat and well organized. Other special projects or duties requested by Dealership Accounting Manager. Qualifications Education : High School Graduate or General Education Degree (GED): Required Experience : One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills : This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements : Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENT The work environment is extremely fast paced and energetic. Summary of Benefits: In addition to a competitive compensation package we offer awesome benefits like these: Health Insurance Dental Vision Long-term disability income protection (100% employer paid premium) Optional Short-term disability Life and Accident insurance (100% employer paid premium) Optional life buy-up, spousal and child coverages Supplemental insurance 401K retirement plan with employer contributions Paid Time Off Legal service Tuition Reimbursement Referral Program Philanthropic Opportunities

Job ID 2 Dealership Keys Auto Center Category Services Salary Up to $17 Flat Rate Hourly (DOE) Type Full-Time Position Overview Owner loyalty, customer satisfaction, and retention are the primary functions of the Express Service Technician. The Express Service Technician is also responsible for performing vehicle repair, inspections and maintenance work in accordance with dealer and factory standard standards. Responsibilities Receive repair orders from dispatcher and acquire keys to vehicle. Perform a thorough safety check and multi point inspection to determine if any additional service work is required. Record inspection findings into the MPI system and move flags to request parts pricing or consultant assistance. Check for any related service actions or bulletins. Test every battery. Perform requested services. Express services must be completed in 60 minutes or less. Expedite Express repair orders to the main shop technicians if 60 minute promise cannot be met. Communicate with the parts department for any needed parts. Return and attach parts return receipt to the repair order for any warranty repairs. Place any customer requested saved parts into a plastic bag or box and place the items in the trunk of the customer's vehicle. Note the repair order that this task was completed. Turn in all removed parts to the parts department. Advise Service Consultant if repairs cannot be completed within time promised. Document a detailed description of the repair(s) performed to dealer and Infiniti standards. Road test vehicles as required. Notify shop foreman of any test drives that will take longer than 10 minutes. Verify that all repairs completed are correct and safe for vehicle return. Ensure the customer's vehicle is kept protected and clean during the repair process. Wipe down any dirt or grease before sending the vehicle to car wash. Keep stall area neat and keep floors free from spills or slippery fluids. Mop as needed. During any time a vehicle is not present in the stall the Express tech will clean the shop and shop equipment. This includes wiping down lifts, removing trash, removing tires, mopping and any other items that may need cleaning. If shop has been cleaned and a vehicle is not present in the stall Express tech will assist main shop techs and act in a helper/learning capacity. Express tech may be needed to fulfill other shop needs such as errands or assisting in a porter/driver capacity. Follow all federal, state and local regulations for disposing of hazardous waste. Use safety equipment and follow all safety rules when handling fluids and using equipment. Maintain all certifications and keep continuing education up to date with TOE and dealer standards. Maintain Compli and complete assigned modules in a timely manner. Maintain a well-groomed appearance and uniform while performing job duties or away at training. Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry Maintain a pleasant working relationship with all dealership employees. Qualifications High School diploma or the equivalent. Valid driver's license. Ability to read and comprehend instruction and information. Ability to use a computer to search for bulletins or technical information. ASE certification is preferred.

Sales Manager - Keys Auto Center US-FL-Key West Job ID: 2 Type: Full-Time # of Openings: 1 Category: Sales Keys Auto Center Overview Directs the sales activities of the dealership by performing the following duties personally or through subordinate supervisors . Responsibilities Hires, trains, motivates, counsels, and monitors the performance of all salespeople. Directs sales staffing and training in ways that will enhance the development and control of sales programs. Establishes annual and monthly objectives for unit sales, gross profits, expenses, and operating profit. Monitors salesperson productivity and performance. Orders/acquires new- and used-vehicle inventory. Administers and monitors factory-sponsored programs. Displays, merchandises, and promotes vehicle sales. Reviews market analyses and sales reports to determine customer needs, and volume potential, and develops sales campaigns to accommodate the goals of the dealership. Serves as liaison between sales department and other departments. Analyzes and controls expenditures to conform to budgetary requirements. Schedules and plans New Owner Clinics as a follow-up to the delivery process. Maintains a professional appearance. Attends managers meetings as requested. Qualifications Bachelor's Degree (BA) from four-year college or university required. Minimum 5 years of previous sales experience at a high volume store. Proficient user of Microsoft Office (Outlook, Word, Excel). Ability to multitask and communicate effectively as well as being highly organized and flexible. Comfortable with ambiguity in a dynamic, changing environment. Unwavering commitment to ethical business practices. Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.