Keys Auto Center

Certified GM Technician - Eligible for Relocation Assistance! US-FL-Key West Job ID: Type: Full-Time # of Openings: 4 Category: Skilled Labor-Trades Keys Auto Center Overview Keys Auto Center is a division of the Warren Henry Auto Group, Automotive News' Best Dealerships To Work For. If you have the drive, we have the career for you. We are looking for TWO Certified GM Technicians to join our team. Relocation assistance in addition to competitive pay is available! This position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Responsibilities Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause of any malfunction and performs repair with use of testing and diagnostic equipment. Communicates with parts department to obtain needed parts. Saves and tags parts of the job if under warranty or if requested by the customer. Examines assigned vehicle to determine if further safety or service work is required or recommended using checklists. Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Provides labor and time estimates for additional work. Documents all work performed and recommended on the repair order. Road tests vehicles when required or refers to the test technician. Participates in manufacturer-sponsored training programs, schools, and events. Keeps abreast of manufacturer technical bulletins. Supervises work of any apprentice technicians as assigned. Reports machinery defects or malfunctions to supervisor. Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Operates all tools and equipment in a safe manner. Reports any safety issues immediately to management. Qualifications High School Graduate or General Education Degree (GED) is required. Valid Driver License and clean driving record. Ability to read and comprehend instruction and information. Ability to use a computer to search for bulletins or technical information. OTHER QUALIFICATIONS : Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share). ASE certification is preferred. Must supply your own OSHA approved footwear. PI4e62764c1e10-7012

Certified Ford Technician - Eligible for Relocation Assistance! US-FL-Key West Job ID: Type: Full-Time # of Openings: 5 Category: Skilled Labor-Trades Keys Auto Center Overview Keys Auto Center is a division of the Warren Henry Auto Group, Automotive News' Best Dealerships To Work For. If you have the drive, we have the career for you. We are looking to add a Certified Ford Technician to our team. Relocation assistance in addition to competitive pay is available! This position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Responsibilities Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause of any malfunction and performs repair with use of testing and diagnostic equipment. Communicates with parts department to obtain needed parts. Saves and tags parts of the job if under warranty or if requested by the customer. Examines assigned vehicle to determine if further safety or service work is required or recommended using checklists. Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Provides labor and time estimates for additional work. Documents all work performed and recommended on the repair order. Road tests vehicles when required or refers to the test technician. Participates in manufacturer-sponsored training programs, schools, and events. Keeps abreast of manufacturer technical bulletins. Supervises work of any apprentice technicians as assigned. Reports machinery defects or malfunctions to supervisor. Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Operates all tools and equipment in a safe manner. Reports any safety issues immediately to management. Qualifications High School Graduate or General Education Degree (GED) is required. Valid Driver License and clean driving record. Ability to read and comprehend instruction and information. Ability to use a computer to search for bulletins or technical information. OTHER QUALIFICATIONS : Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share). ASE certification is preferred. Must supply your own OSHA approved footwear. Summary of Benefits: In addition to a competitive compensation package we offer awesome benefits like these: Relocation Assistance Medical Insurance Wellness Incentives Dental Vision Long-term disability income protection (100% employer paid premium) Optional Short-term disability Life and Accident insurance (100% employer paid premium) Optional life buy-up, spousal and child coverages Supplemental insurance 401K retirement plan with employer contributions Legal service Lending service PI507ba225ccef-1304

Service Consultant - Keys Auto Center US-FL-Key West Job ID: Type: Full-Time # of Openings: 1 Category: Services Keys Auto Center Overview We are seeking a Service Advisor for our Keys Auto Center stores! Owner loyalty, customer satisfaction, and retention are the primary functions of the Service Consultant. Other responsibilities include department profitability, protection of dealer's assets, product knowledge, meeting promise times for the customers, labor and parts sales, customer relations, work area and customer area housekeeping, and maintaining accurate legal documents and customer records. Responsibilities Maintain Customer relations with all existing and future clients and businesses. Attempt to resolve any customer concerns or seek the appropriate management contact to assist. Plan and coordinate known appointments that will be arriving the next day. Answering service calls and following up in a timely manner. Review all monthly specials, learn current service menus and review sublet vendor services. Maintain department and customers service files and review for accuracy before sending to final scanning. Determine and discuss alternate transportation needs with customers. Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual. Process after hours drop off vehicles and towed in vehicles. Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual. Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs. Provide customer with accurate estimates and completion times. Obtain customers signature on all repair orders, document agreements, and credit card payment slips. Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order. Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded. Maintain a customer satisfaction inquiry score above national average. Maintain a well-groomed appearance and uniform while performing job duties or away at training. Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry. Qualifications High school diploma or general education degree (GED) required. Three years' experience writing service or related experience/training. Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email. Ability to effectively present information and respond to questions from management, employees and customers. Ability to calculate figures and amounts such as discounts, taxes, and percentages. Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation. Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary. Valid Driver's License and clean driving record. PIfb8d3406a65a-2600