Warren Henry Automotive Group
Miami, Florida
Parts Consultant / Ford & Lincoln Parts Specialist - Lincoln North Miami US-FL-North Miami Job ID: # of Openings: 1 Category: Customer Service/Support Main Campus Overview Join the Award-Winning Team at Lincoln North Miami Lincoln North Miami is seeking an experienced Parts Consultant / Ford Parts Specialist to join our growing team. This is an excellent opportunity for candidates with automotive parts experience, dealership experience, customer service ability, or wholesale parts sales backgrounds. As a Parts Consultant, you will serve as the primary point of contact for retail, wholesale, service, and collision customers, assisting with the sale of Ford Parts, Lincoln Parts, OEM Parts, Automotive Parts, Accessories, and Service Parts. You will play a critical role in delivering an exceptional customer experience while supporting one of South Florida's premier luxury automotive dealerships. Some benefits include: Competitive compensation package Medical, dental, and vision insurance Company-paid life and disability insurance Paid time off and holidays 401(k) retirement plan with employer contributions Employee discounts on vehicles, parts, and service Career advancement opportunities Ongoing training and professional development Employee appreciation events and team-building activities Responsibilities Customer Service & Sales Assist retail, wholesale, and service customers in identifying and purchasing the correct Ford Parts, Lincoln Parts, OEM replacement parts, accessories, and performance products. Provide exceptional customer service in person, by phone, email, and text messaging. Recommend related products, maintenance items, and accessories to maximize customer satisfaction and sales opportunities. Communicate pricing, availability, special orders, and promotional offers. Parts Operations Process parts requests for service technicians and internal departments. Maintain accurate inventory records and monitor high-demand parts.Create and track special orders, backorders, and parts returns. Verify invoices, credits, warranties, and pricing information. Maintain organized and accurate records for repair orders, estimates, and parts transactions. Team Collaboration Work closely with Service Advisors, Technicians, Collision Centers, and Wholesale Accounts. Support dealership goals related to customer satisfaction, productivity, and profitability. Stay current on new vehicle technologies, Ford and Lincoln product updates, recalls, and parts catalog changes. Qualifications 2+ years of customer service, retail sales, automotive parts, or dealership experience Strong communication and interpersonal skills Ability to work in a fast-paced environment Basic computer proficiency and data-entry skills Professional appearance and positive attitude Preferred: High school diploma or GED. Experience selling Ford Parts, Lincoln Parts, Motorcraft Parts, OEM Parts, Automotive Parts, or Dealership Parts Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, etc.) Knowledge of automotive repair and vehicle systems Bilingual in English/Spanish Experience with wholesale parts sales Familiarity with Ford EPC, Motorcraft, and OEM parts catalogs PI14ac3f78cec8-6447
Parts Consultant / Ford & Lincoln Parts Specialist - Lincoln North Miami US-FL-North Miami Job ID: # of Openings: 1 Category: Customer Service/Support Main Campus Overview Join the Award-Winning Team at Lincoln North Miami Lincoln North Miami is seeking an experienced Parts Consultant / Ford Parts Specialist to join our growing team. This is an excellent opportunity for candidates with automotive parts experience, dealership experience, customer service ability, or wholesale parts sales backgrounds. As a Parts Consultant, you will serve as the primary point of contact for retail, wholesale, service, and collision customers, assisting with the sale of Ford Parts, Lincoln Parts, OEM Parts, Automotive Parts, Accessories, and Service Parts. You will play a critical role in delivering an exceptional customer experience while supporting one of South Florida's premier luxury automotive dealerships. Some benefits include: Competitive compensation package Medical, dental, and vision insurance Company-paid life and disability insurance Paid time off and holidays 401(k) retirement plan with employer contributions Employee discounts on vehicles, parts, and service Career advancement opportunities Ongoing training and professional development Employee appreciation events and team-building activities Responsibilities Customer Service & Sales Assist retail, wholesale, and service customers in identifying and purchasing the correct Ford Parts, Lincoln Parts, OEM replacement parts, accessories, and performance products. Provide exceptional customer service in person, by phone, email, and text messaging. Recommend related products, maintenance items, and accessories to maximize customer satisfaction and sales opportunities. Communicate pricing, availability, special orders, and promotional offers. Parts Operations Process parts requests for service technicians and internal departments. Maintain accurate inventory records and monitor high-demand parts.Create and track special orders, backorders, and parts returns. Verify invoices, credits, warranties, and pricing information. Maintain organized and accurate records for repair orders, estimates, and parts transactions. Team Collaboration Work closely with Service Advisors, Technicians, Collision Centers, and Wholesale Accounts. Support dealership goals related to customer satisfaction, productivity, and profitability. Stay current on new vehicle technologies, Ford and Lincoln product updates, recalls, and parts catalog changes. Qualifications 2+ years of customer service, retail sales, automotive parts, or dealership experience Strong communication and interpersonal skills Ability to work in a fast-paced environment Basic computer proficiency and data-entry skills Professional appearance and positive attitude Preferred: High school diploma or GED. Experience selling Ford Parts, Lincoln Parts, Motorcraft Parts, OEM Parts, Automotive Parts, or Dealership Parts Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, etc.) Knowledge of automotive repair and vehicle systems Bilingual in English/Spanish Experience with wholesale parts sales Familiarity with Ford EPC, Motorcraft, and OEM parts catalogs PI14ac3f78cec8-6447
Warren Henry Automotive Group
Miami, Florida
Service Consultant - Lincoln North Miami US-FL-North Miami Job ID: # of Openings: 1 Category: Services Main Campus Overview This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. Responsibilities Maintain Customer relations with all existing and future clients. Attempt to resolve any customer concerns or seek the appropriate management contact to assist. Plan and coordinate known appointments that will be arriving the next day. Set appointments using the Xtime center and maintain the service reservations. Answering service calls and following up in a timely manner. Review all monthly specials, learn current service menus and review sublet vendor services. Maintain department and customers service files and review for accuracy before sending to final scanning. Determine and discuss alternate transportation needs with customers. Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual. Process after hours drop off vehicles and towed in vehicles. Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual. Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs. Provide customer with accurate estimates and completion times. Obtain customers signature on all repair orders, document agreements, and credit card payment slips. Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order. Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded. Verify that all quality control standards have been met and vehicle has been washed before contacting customer. Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days. Maintain a customer satisfaction inquiry score above national average. Capture valid customer emails and maintain a CSI email capture rate higher than the national standard. Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs. Maintain a clean orderly office that is acceptable in accordance with dealership's standards. Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service. Perform cashier functions during the vehicle pick up process. Establish method of payment and collect cash, money order, check, Visa, Master card, or American Express. Account for all financial transactions daily and place the completed deposit envelope into the safe. Perform a cash drawer count at the end of your shift and report any overages or shortages to Service manager. Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards. Maintain Compli and complete assigned modules in a timely manner. Maintain a well groomed appearance and uniform while performing job duties or away at training. Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry. Maintain pleasant working relationship with all dealership employees. Qualifications High school diploma or general education degree (GED) or 1 year of related experience and/or training. Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email. Ability to effectively present information and respond to questions from management, employees and customers. Ability to calculate figures and amounts such as discounts, taxes, and percentages. Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation. Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary. Valid Driver's License OTHER QUALIFICATIONS: Ability to operate the following equipment: Ability to operate a computer Ability to type Ability to use a calculator Ability to keep organized files and documents PI16c5-
Service Consultant - Lincoln North Miami US-FL-North Miami Job ID: # of Openings: 1 Category: Services Main Campus Overview This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. Responsibilities Maintain Customer relations with all existing and future clients. Attempt to resolve any customer concerns or seek the appropriate management contact to assist. Plan and coordinate known appointments that will be arriving the next day. Set appointments using the Xtime center and maintain the service reservations. Answering service calls and following up in a timely manner. Review all monthly specials, learn current service menus and review sublet vendor services. Maintain department and customers service files and review for accuracy before sending to final scanning. Determine and discuss alternate transportation needs with customers. Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual. Process after hours drop off vehicles and towed in vehicles. Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual. Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs. Provide customer with accurate estimates and completion times. Obtain customers signature on all repair orders, document agreements, and credit card payment slips. Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order. Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded. Verify that all quality control standards have been met and vehicle has been washed before contacting customer. Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days. Maintain a customer satisfaction inquiry score above national average. Capture valid customer emails and maintain a CSI email capture rate higher than the national standard. Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs. Maintain a clean orderly office that is acceptable in accordance with dealership's standards. Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service. Perform cashier functions during the vehicle pick up process. Establish method of payment and collect cash, money order, check, Visa, Master card, or American Express. Account for all financial transactions daily and place the completed deposit envelope into the safe. Perform a cash drawer count at the end of your shift and report any overages or shortages to Service manager. Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards. Maintain Compli and complete assigned modules in a timely manner. Maintain a well groomed appearance and uniform while performing job duties or away at training. Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry. Maintain pleasant working relationship with all dealership employees. Qualifications High school diploma or general education degree (GED) or 1 year of related experience and/or training. Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email. Ability to effectively present information and respond to questions from management, employees and customers. Ability to calculate figures and amounts such as discounts, taxes, and percentages. Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation. Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary. Valid Driver's License OTHER QUALIFICATIONS: Ability to operate the following equipment: Ability to operate a computer Ability to type Ability to use a calculator Ability to keep organized files and documents PI16c5-