Warren Henry Automotive Group

Sales Consultant - Lincoln North Miami US-FL-North Miami Job ID: Type: Full-Time # of Openings: 5 Category: Sales Main Campus Overview We are excited to announce the addition of the Lincoln brand to the Warren Henry Auto Group family! We are looking for highly motivated individuals to build our Lincoln North Miami Sales team. Sales Consultants build rapport with customers to determine their needs and desires and showcases characteristics, capabilities, and features of vehicles; and converts walk-in inquiries to buyers by closing sales. Some benefits include: Medical, dental, vision and other health insurance options Company-paid life and disability insurance Paid time off 401k retirement plan with employer contributions Employee events, team building, etc. Responsibilities Greet customers and determine what each customer wants or needs. Exhibit vehicle features and explain use, operation, and care to customers. Build rapport with previous customers, by greeting walk-in customers, by meeting prospects at community activities, responding to inquiries, recommending sales campaigns and promotions. Maintain updated on product knowledge to be able to answer customer inquiries. Qualifications US Work Authorization is required. Clean driving record and valid Driver License as this position operates motor vehicles. Flexibility to work various hours and weekends. Excellent communication skills both oral and written. Must be comfortable with public communication. Intermediate level of competency using Microsoft Office Suite. PIb7f0307fcc92-3484

Automotive Technician - Jaguar Land Rover North Dade US-FL-North Miami Job ID: Type: Full-Time # of Openings: 5 Category: Skilled Labor-Trades Main Campus Overview Jaguar Land Rover North Dade is a division of the Warren Henry Auto Group, Automotive News' Best Dealerships To Work For. If you have the drive we have the career for you. As an Automotive Technician, this position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. We just moved into to a brand-new, state-of-the-art facility in North Miami! There are over 80 air-conditioned service bays with matching toolboxes provided. You can earn up to an $80,000 guaranteed annual salary plus production bonuses. Responsibilities Receive repair orders from dispatcher and acquire keys to vehicle. Diagnose cause of malfunctions and perform repairs. Communicate with the parts department for any needed parts. Perform a thorough safety check and multi point inspection to determine if any additional service work is required. Advise Service Consultant if repairs cannot be completed within time promised. Document a detailed description of the repair(s) performed to dealer and manufacturer standards. Road test vehicles as required. Notify shop foreman of any test drives that will take longer than 10 minutes. Verify that all repairs completed are correct and safe for vehicle return. Ensure the customer's vehicle is kept protected and clean during the repair process. Wipe down any dirt or grease before sending the vehicle to car wash. Keep stall area neat and keep floors free from spills or slippery fluids. Mop as needed. Qualifications High School Graduate or General Education Degree (GED) is required. Valid Driver License and clean driving record. Ability to read and comprehend instruction and information. Ability to use a computer to search for bulletins or technical information. OTHER QUALIFICATIONS : Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share) ASE certification is preferred. Must supply your own OSHA approved footwear. ELIGIBLE BENEFITS: In addition to a competitive compensation package, we offer awesome benefits like these: Medical, Dental, Vision Technician Longevity Bonus (Bonus per flagged hour) Paid Time Off; Paid Company Holidays Long-term disability income protection (100% employer paid premium) Optional Short-term disability Basic Life and Accident insurance (100% employer paid premium) Optional life buy-up, spousal and child coverages Supplemental insurance like accident, hospital, critical illness 401K retirement plan with employer contributions Legal service PI5f2f66aa0bf5-0069

Ford or Lincoln Automotive Technician - North Miami US-FL-North Miami Job ID: Type: Full-Time # of Openings: 1 Category: Skilled Labor-Trades Main Campus Overview We are excited to announce the addition of Lincoln North Miami to the Warren Henry Auto Group family! We are looking for Certified Ford/Lincoln Master or Senior Master Automotive Technicians to join our team! This position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Some benefits include: Competitive pay plans with performance bonuses Technician Tenure Bonus (per flagged hour) Air-conditioned service bays! Medical, dental, vision and other health insurance options Paid Time Off 401k retirement plan with employer contributions Employee events, team building, etc. Responsibilities Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause of any malfunction and performs repair with use of testing and diagnostic equipment. Communicates with parts department to obtain needed parts. Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Provides labor and time estimates for additional work. Documents all work performed and recommended on the repair order. Road tests vehicles when required or refers to the test technician. Participates in manufacturer-sponsored training programs, schools, and events. Reports machinery defects or malfunctions to supervisor. Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received. Qualifications High School Graduate or General Education Degree (GED) is required. Valid Driver License and clean driving record. Ability to read and comprehend instruction and information. Ability to use a computer. Aility to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share). ASE certification is preferred. Must supply your own OSHA approved footwear. PI7731ab2f8c07-2769

Automotive Technician - Jaguar Land Rover West Broward US-FL-Davie Job ID: Type: Full-Time # of Openings: 1 Category: Skilled Labor-Trades JLR West Broward Overview Our Jaguar Land Rover West Broward location is officially open! We are adding experienced Automotive Technicians to the team. There are over 20 air-conditioned service bays with matching toolboxes provided. You can earn up to an $80,000 guaranteed annual salary plus production bonuses. As an Automotive Technician, this position functions as a skilled technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Responsibilities Receive repair orders from dispatcher and acquire keys to vehicle. Diagnose cause of malfunctions and perform repairs. Communicate with the parts department for any needed parts. Perform a thorough safety check and multi point inspection to determine if any additional service work is required. Advise Service Consultant if repairs cannot be completed within time promised. Document a detailed description of the repair(s) performed to dealer and manufacturer standards. Road test vehicles as required. Notify shop foreman of any test drives that will take longer than 10 minutes. Verify that all repairs completed are correct and safe for vehicle return. Ensure the customer's vehicle is kept protected and clean during the repair process. Wipe down any dirt or grease before sending the vehicle to car wash. Keep stall area neat and keep floors free from spills or slippery fluids. Mop as needed. Qualifications High School Graduate or General Education Degree (GED) is required. Valid Driver License and clean driving record. Ability to read and comprehend instruction and information. Ability to use a computer to search for bulletins or technical information. OTHER QUALIFICATIONS : Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share) Current JLR Certifications preferred. ASE certification is preferred. Must supply your own OSHA approved footwear. PIa45e717c7bc1-2766

Vehicle Concierge - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: Type: Full-Time # of Openings: 1 Category: Other Jaguar Land Rover South Dade Overview Warren Henry Auto Group delivers an unparalleled experience to our customers and we are looking for motivated individuals who want to be a part of our team. We are looking for full-time individuals , for our Jaguar Land Rover South Dade dealership in Palmetto Bay! The shifts for this position are 8 am - 5 pm or 10 pm - 7 pm on various days between Monday through Friday (no weekends). As a Concierge, you will be the frontline of the business, part of the team that delivers incredible service to luxury customers. It is an opportunity to work in a fast-paced environment as a service delivery professional. The concierge is responsible for vehicle delivery and/or pick-up. Responsibilities Vehicle Delivery: Ensure the vehicle is in delivery quality and has sufficient fuel Confirm logistical details with Service Manager, Service Advisors, BDC Department, and Dispatcher Member interaction: Collect all required signatures from customers at time of delivery and/or pick up Request all required documents from loaner department and service advisors prior to going on a trip Receiving: Inspect vehicle for customers belongings left behind Record condition of vehicle using Record 360 application Other: Perform errands as needed Perform lot maintenance as needed Qualifications High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience. Valid Driver's License and Good Driving Record. Ability to communicate with customers and employees in a positive and eager manner. Maintain a well-groomed appearance and uniform while performing all job duties or away on training. Maintain a professional manner when in uniform and off of the dealership premises. Employee conduct is a reflection on the dealership. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand Continually required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually work near moving mechanical parts While performing the duties of this job, the noise level in the work environment is usually quiet to loud. PI8101dea5-

Service Consultant - Jaguar Land Rover West Broward US-FL-Davie Job ID: Type: Full-Time # of Openings: 1 Category: Services JLR West Broward Overview Our brand new Jaguar Land Rover West Broward store is open! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. Benefits: Medical, dental, vision insurances Company-paid life, AD&D and disability insurances 401(k) retirement plan with employer contributions Paid time off Awesome culture Responsibilities Maintain Customer relations with all existing and future clients. Attempt to resolve any customer concerns or seek the appropriate management contact to assist. Plan and coordinate known appointments that will be arriving the next day. Set appointments using the Xtime center and maintain the service reservations. Answering service calls and following up in a timely manner. Review all monthly specials, learn current service menus and review sublet vendor services. Maintain department and customers service files and review for accuracy before sending to final scanning. Determine and discuss alternate transportation needs with customers. Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual. Process after hours drop off vehicles and towed in vehicles. Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual. Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs. Provide customer with accurate estimates and completion times. Obtain customers signature on all repair orders, document agreements, and credit card payment slips. Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order. Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded. Verify that all quality control standards have been met and vehicle has been washed before contacting customer. Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days. Maintain a customer satisfaction inquiry score above national average. Capture valid customer emails and maintain a CSI email capture rate higher than the national standard. Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs. Maintain a clean orderly office that is acceptable in accordance with dealership's standards. Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service. Establish method of payment and collect Visa, Master card, or American Express. Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards. Maintain Compli and complete assigned modules in a timely manner. Maintain a well-groomed appearance and uniform while performing job duties or away at training. Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry. Maintain pleasant working relationship with all dealership employees. Qualifications High school diploma or general education degree (GED). Three years' experience writing service with a highline dealership. Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email. Ability to effectively present information and respond to questions from management, employees and customers. Ability to calculate figures and amounts such as discounts, taxes, and percentages. Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation. Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary. Valid Driver's License PId76b004f1f8f-1156

Rental Coordinator - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: Type: Full-Time # of Openings: 1 Category: Customer Service/Support Jaguar Land Rover South Dade Overview Receive orders, generally in person, for rentals or loaner vehicles. May describe available options, compute costs, and accept payment. Responsibilities Greet customers and discuss the type, quality and quantity of merchandise sought for rental. Compute charges for rentals or services and receive payments. Answer telephones to provide information and receives orders. Provide information about rental items, such as availability, operation or description. Rent vehicles, arrange for provision of services to customers and accept returns. Inspect and adjust rental items to meet needs of customer. Explain rental fees, policies and procedures. Prepare rental forms, obtaining customer signature and other information, such as required licenses. Keep detailed records of transactions and customer information. Reserve items for requested times and keep records of vehicles rented. Recommend and provide advice on a wide variety of products and services. Receive orders for services, such as rentals, repairs. Prepare merchandise for display for rental. Advise customers on use and care of vehicles. Receive, examine and assess damage on vehicle to be altered, cleaned, stored, or repaired. Qualifications Communication, Oral - Ability to communicate effectively with others using the spoken word. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Enthusiastic - Ability to bring energy to the performance of a task. Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. Reliability - The trait of being dependable and trustworthy. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. SKILLS & ABILITIES: Education: High School Graduate or General Education Degree (GED): Required Language: Fluent in English/Spanish required. Experience: 1 plus years of experience in Customer Service Computer Skills: Intermediate proficiency in Microsoft Office Suite and office equipment such as fax, phone, scanner and calculator. Compensation details: 16-16 Hourly Wage PI8b0c91ff2d14-6985

Sales Consultant - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: Type: Full-Time # of Openings: 1 Category: Sales Jaguar Land Rover South Dade Overview Our brand new Jaguar Land Rover South Dade team is looking for a driven Sales Consultant to join the team! Sales Consultants build rapport with customers quickly by using their interpersonal and oral communication skills to ascertain the customers' needs and desires and demonstrates characteristics, capabilities, and features of vehicles; and converts walk-in inquiries to buyers by closing sales. Benefits: Medical, dental, vision insurances Company-paid life, AD&D and disability insurances 401(k) retirement plan with employer contributions Paid time off Awesome culture Responsibilities Greet customers and ascertain what each customer wants or needs. Describe vehicle features and explain use, operation, and care to customers. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Compute sales prices and total purchases. Maintain updated on product knowledge to be able to answer customer inquiries. Develops buyers by maintaining rapport with previous customers; by greeting walk-in customers; meeting prospects at community activities; responding to inquiries; recommending sales campaigns and promotions. Place special orders. Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Updates and maintains product knowledge by taking advantage of training whether voluntary or mandatory. Qualifications Authorize to work in the US. High school diploma or general education degree (GED) required. Clean driving record and valid Driver License as this position operates motor vehicles. Flexibility to work various hours and weekends. Excellent communication skills both oral and written. Proper email and telephone etiquette. Must be comfortable with public communication. Intermediate level of competency using Microsoft Office Suite. PI9986a7f6ba4b-4345