Warren Henry Automotive Group

Customer Care Specialist/Receptionist - Lincoln North Miami US-FL-North Miami Job ID: Type: Full-Time # of Openings: 2 Category: Customer Service/Support Main Campus Overview We are seeking to hire a full-time Customer Care Specialists/Receptionist to join our team! Our Lincoln North Miami showroom is complete and ready! The team member must be flexible to work Saturdays, Sundays and some Fridays. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages. Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Educates customer on current product line options and basic product specifications. Provide product information (brochures) for customers when requested. Provide and deliver the highest standards of service to our customers and provide assistance as needed. Works closely with salesperson. Supports F&I and sales team as needed. Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines. Ensure processing of invoices and POs for payment is completed timely and accurately. Transmit information or documents to customers, using computer, mail, or fax. Hear and resolve complaints from customers or the public. Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, or other documents. Participates in required training assigned by management. Keep a current record of staff members' availability. Maintain lobby or reception area clean, neat and well organized. Maintains an organized, clean and safe work area. Provide coverage for other Customer Care Specialist when needed. Demonstrates the company's core values. Complies with company's policies and procedures. Other duties as assigned. Qualifications Education : High School Graduate or General Education Degree (GED) Required Experience : One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills : This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements : Preferred bilingual in English and Spanish.Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENT The work environment is extremely fast paced and energetic. PIb45c6f5429d1-9737

Service Consultant - Jaguar Land Rover West Broward US-FL-Davie Job ID: Type: Full-Time # of Openings: 2 Category: Services JLR West Broward Overview Our brand new Jaguar Land Rover West Broward store is open! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. Benefits: Medical, dental, vision insurances Company-paid life, AD&D and disability insurances 401(k) retirement plan with employer contributions Paid time off Awesome culture Responsibilities Maintain Customer relations with all existing and future clients. Attempt to resolve any customer concerns or seek the appropriate management contact to assist. Plan and coordinate known appointments that will be arriving the next day. Set appointments using the Xtime center and maintain the service reservations. Answering service calls and following up in a timely manner. Review all monthly specials, learn current service menus and review sublet vendor services. Maintain department and customers service files and review for accuracy before sending to final scanning. Determine and discuss alternate transportation needs with customers. Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual. Process after hours drop off vehicles and towed in vehicles. Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual. Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs. Provide customer with accurate estimates and completion times. Obtain customers signature on all repair orders, document agreements, and credit card payment slips. Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order. Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded. Verify that all quality control standards have been met and vehicle has been washed before contacting customer. Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days. Maintain a customer satisfaction inquiry score above national average. Capture valid customer emails and maintain a CSI email capture rate higher than the national standard. Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs. Maintain a clean orderly office that is acceptable in accordance with dealership's standards. Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service. Establish method of payment and collect Visa, Master card, or American Express. Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards. Maintain Compli and complete assigned modules in a timely manner. Maintain a well-groomed appearance and uniform while performing job duties or away at training. Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry. Maintain pleasant working relationship with all dealership employees. Qualifications High school diploma or general education degree (GED). Three years' experience writing service with a highline dealership. Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email. Ability to effectively present information and respond to questions from management, employees and customers. Ability to calculate figures and amounts such as discounts, taxes, and percentages. Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation. Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary. Valid Driver's License PI32d4f6937dcd-1156

Service Consultant - Lincoln North Miami US-FL-North Miami Job ID: Type: Full-Time # of Openings: 1 Category: Services Main Campus Overview This position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are. Responsibilities Maintain Customer relations with all existing and future clients.Attempt to resolve any customer concerns or seek the appropriate management contact to assist.Plan and coordinate known appointments that will be arriving the next day.Set appointments using the Xtime center and maintain the service reservations.Answering service calls and following up in a timely manner.Review all monthly specials, learn current service menus and review sublet vendor services.Maintain department and customers service files and review for accuracy before sending to final scanning.Determine and discuss alternate transportation needs with customers.Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.Process after hours drop off vehicles and towed in vehicles.Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.Promote the sales of labor, parts, sublet services and accessories to meet the customer's needs.Provide customer with accurate estimates and completion times.Obtain customers signature on all repair orders, document agreements, and credit card payment slips.Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.Verify that all quality control standards have been met and vehicle has been washed before contacting customer.Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days.Maintain a customer satisfaction inquiry score above national average. Capture valid customer emails and maintain a CSI email capture rate higher than the national standard.Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs. Maintain a clean orderly office that is acceptable in accordance with dealership's standards.Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service.Perform cashier functions during the vehicle pick up process.Establish method of payment and collect cash, money order, check, Visa, Master card, or American Express.Account for all financial transactions daily and place the completed deposit envelope into the safe.Perform a cash drawer count at the end of your shift and report any overages or shortages to Service manager.Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards.Maintain Compli and complete assigned modules in a timely manner.Maintain a well groomed appearance and uniform while performing job duties or away at training.Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.Maintain pleasant working relationship with all dealership employees. Qualifications High school diploma or general education degree (GED) or 1 year of related experience and/or training.Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.Ability to effectively present information and respond to questions from management, employees and customers.Ability to calculate figures and amounts such as discounts, taxes, and percentages.Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.Valid Driver's License OTHER QUALIFICATIONS: Ability to operate the following equipment: Ability to operate a computerAbility to typeAbility to use a calculatorAbility to keep organized files and documents PI6a67e02e5dae-1249

Accounting Clerk US-FL-North Miami Job ID: Type: Part-Time # of Openings: 1 Category: Accounting/Finance Main Campus Overview The Accounting Clerk key role is in support of the Corporate Accounting Manager. Incumbent is responsible for recording parts manufacturer invoices daily. This position is responsible for providing customer refunds for returned merchandise and computing daily Corporate deposit timely and accurately. This role is a part-time position that requires onsite attendance (in office candidates only). Responsibilities Prepare and record daily corporate deposit and provide bank figures on shared drive. Record manufacturer parts invoice on a daily basis to ensure accuracy of parts inventory. Work closely with the Parts Manager to ensure all manufacturer invoices for the month are recorded timely. Record intercompany part purchases between dealerships on a monthly basis. Record NSF checks upon receipt and consistently follow-up with managers to collect. Issue refund request received from Sales, Service and Parts department. Reconcile assigned schedules on a weekly basis. Weekly communication with Parts and Service Managers on open repair orders and parts counter tickets. Log all outgoing checks released on a daily basis on shared drive. Log and prepare Fed-ex envelope for all customer lien payoffs. Scan checks/payments and support into DMS on a daily basis. Complete all assigned task in Blackline on a monthly basis. Comply with federal, state and company policies, procedures and regulations. Provide coverage and/or assistance for other accounting staff when needed. Support management with special projects and/or job related functions as they may arise. Qualifications Education: Associates Degree (two year college or technical school) Preferred, Field of Study: Accounting/Finance, Business Administration or related field. Experience: Minimum 2 years of experience in Accounting. Computer Skills: Proficient user of Microsoft Office (Outlook, Word, Excel). 10-Key Calculator. Other requirements: US Work Authorization is required. Ability to work in team environments as well as independently. Ability to multitask and communicate effectively as well as being highly organized and flexible. Professional personal appearance. PIe48bd6ebcae1-5086

Rental Coordinator - Jaguar Land Rover West Broward US-FL-Davie Job ID: Type: Full-Time # of Openings: 1 Category: Customer Service/Support JLR West Broward Overview Our Jaguar Land Rover West Broward dealership is here! We are hiring for a full-time Rental Coordinator to join our team! The Rental Coordinator will be responsible for receiving orders, generally in person, for rentals or loaner vehicles. May describe available options, compute costs, and accept payment. Full-time Employees are eligible for health insurance options, paid time off, 401k retirement plan with employer contributions, and much more! Responsibilities Greet customers and discuss the type, quality and quantity of merchandise sought for rental. Compute charges for rentals or services and receive payments. Answer telephones to provide information and receives orders. Provide information about rental items, such as availability, operation or description. Rent vehicles, arrange for provision of services to customers and accept returns. Inspect and adjust rental items to meet needs of customer. Explain rental fees, policies and procedures. Prepare rental forms, obtaining customer signature and other information, such as required licenses. Keep detailed records of transactions and customer information. Reserve items for requested times and keep records of vehicles rented. Recommend and provide advice on a wide variety of products and services. Receive orders for services, such as rentals, repairs. Prepare merchandise for display for rental. Advise customers on use and care of vehicles. Receive, examine and assess damage on vehicle to be altered, cleaned, stored, or repaired. Qualifications High school diploma or general education degree (GED), or minimum one year of related experience and/or training, or equivalent combination of education and experience. Flexibility to work various hours and weekends. Must have valid Driver License and clean driving record. Excellent communication skills both oral and written. Proper email and telephone etiquette. Must be comfortable with public communication. Must possess fluent English and Spanish speaking ability. Proficient in Microsoft Office suite and office equipment such as fax, phone, scanner and calculator. PI231ca168dc28-9949

Sales Coordinator - Jaguar Land Rover US-FL-North Miami Job ID: Type: Full-Time # of Openings: 2 Category: Sales Main Campus Overview Are you naturally good with people and want to work with cars? We help newcomers to the automotive industry learn the business and succeed in this sales role. Individuals in this role will focus on our Jaguar Land Rover brand. Compensation & Perks Earn anywhere from $36,000 to $60,000+ with monthly bonuses/incentives. Medical, dental, life, 401(k), and more. Brand new office in North Miami. Paid time off. Awesome culture. Real career advancement opportunities. Responsibilities Answering phone and email requests from potential buyers. Answering questions and scheduling appointments when they purchase or lease. Qualifications US Work Authorization is required. Positive attitude and self-motivation. Excellent oral and written communication abilities. Available some weekends and holidays. PI6a1f9b4ddf05-3699

Customer Care Specialist/Receptionist - Jaguar Land Rover West Broward US-FL-Davie Job ID: Type: Part-Time # of Openings: 1 Category: Customer Service/Support JLR West Broward Overview Our Jaguar Land Rover West Broward store is open! We are looking for a Customer Care Specialists/Receptionist to join our team! We are looking for a part-time team member. Team members must be flexible to work holidays and weekends if needed. You may have to commute to our North Miami location for training temporarily. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages. Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Educates customer on current product line options and basic product specifications. Provide product information (brochures) for customers when requested. Provide and deliver the highest standards of service to our customers and provide assistance as needed. Works closely with salesperson. Supports F&I and sales team as needed. Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines. Ensure processing of invoices and POs for payment is completed timely and accurately. Transmit information or documents to customers, using computer, mail, or fax. Hear and resolve complaints from customers or the public. Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, or other documents. Participates in required training assigned by management. Keep a current record of staff members' availability. Maintain lobby or reception area clean, neat and well organized. Maintains an organized, clean and safe work area. Provide coverage for other Customer Care Specialist when needed. Demonstrates the company's core values. Complies with company's policies and procedures. Other duties as assigned. Qualifications Education : High School Graduate or General Education Degree (GED) Required Experience : One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills : This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements : Preferred bilingual in English and Spanish. Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. Work Environment: The work environment is extremely fast paced and energetic. PI5bac3a2e244f-2311

Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: Type: Part-Time # of Openings: 1 Category: Customer Service/Support Jaguar Land Rover South Dade Overview Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist to join our team! This team member must be flexible to work weekends and holidays, if needed. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages. Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Assist in uploading factory parts invoices Assist in uploading / reviewing dealer tire invoices to DI Process vendor invoices for parts (creating purchase orders ad submitting for payment) Provide and deliver the highest standards of service to our customers and provide assistance as needed. Works closely with salesperson Transmit information or documents to customers, using computer, mail, or fax. Hear and resolve complaints from customers or the public. Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, or other documents. Participates in required training Keep a current record of staff members' availability. Maintain lobby or reception area clean, neat and well organized. Maintains an organized, clean and safe work area Complies with company's policies and procedures Other duties as assigned Qualifications Education: High School Graduate or General Education Degree (GED): Required Experience: One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements: Bilingual in English and Spanish is required. Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. Work Environment: The work environment is extremely fast paced and energetic. PI145d3eb5-

Reconditioning / Internal Advisor - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: Type: Full-Time # of Openings: 1 Category: Services Jaguar Land Rover South Dade Overview In this position, incumbent will manage, write, and track all Reconditioning, PDI, and Inventory Recall's. Responsible for communication, work allocation, supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. An ideal candidate will have strong customer service skills with the motivation to achieve goals. The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI's, and recall completion for all New / Used vehicles. The Reconditioning Manager's goals are to produce: Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line. Increased Service/Parts Internal Gross, managing the Recall, Reconditioning and PDI process. Responsibilities Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles. Participate in service and sales team meetings to provide updates on prior day performance. In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands. Identify all store inventory with open recalls, schedule and complete when parts are available. Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion. Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed. Estimate must be sent to via email to Sales Management Team for approval. All repairs shall be on single repair order and closed by next business day of work completion. Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide. Perform QC's for Jaguar and Land Rover and record findings using the SEF tool. Insure each CPO criteria is fulfilled, consistent with OEM and WHAG Standards. Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices. Qualifications High school diploma or general education degree (GED) required. Clean driving record and valid Driver License as this position operates motor vehicles. Flexibility to work various hours and weekends. Excellent communication skills both oral and written. Proper email and telephone etiquette. Must be comfortable with public communication. Intermediate level of competency using Microsoft Office Suite. PIf1b6fa4a5-

Vehicle Concierge - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: Type: Full-Time # of Openings: 1 Category: Other Jaguar Land Rover South Dade Overview Warren Henry Auto Group delivers an unparalleled experience to our customers and we are looking for motivated individuals who want to be a part of our team. We are looking for full-time individuals , for our Jaguar Land Rover South Dade dealership in Palmetto Bay! The shifts for this position are 8 am - 5 pm or 10 pm - 7 pm on various days between Monday through Friday (no weekends). As a Concierge, you will be the frontline of the business, part of the team that delivers incredible service to luxury customers. It is an opportunity to work in a fast-paced environment as a service delivery professional. The concierge is responsible for vehicle delivery and/or pick-up. Responsibilities Vehicle Delivery: Ensure the vehicle is in delivery quality and has sufficient fuel Confirm logistical details with Service Manager, Service Advisors, BDC Department, and Dispatcher Member interaction: Collect all required signatures from customers at time of delivery and/or pick up Request all required documents from loaner department and service advisors prior to going on a trip Receiving: Inspect vehicle for customers belongings left behind Record condition of vehicle using Record 360 application Other: Perform errands as needed Perform lot maintenance as needed Qualifications High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience. Valid Driver's License and Good Driving Record. Ability to communicate with customers and employees in a positive and eager manner. Maintain a well-groomed appearance and uniform while performing all job duties or away on training. Maintain a professional manner when in uniform and off of the dealership premises. Employee conduct is a reflection on the dealership. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand Continually required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually work near moving mechanical parts While performing the duties of this job, the noise level in the work environment is usually quiet to loud. PI14cffadf5-

Sales Consultant - Jaguar Land Rover West Broward US-FL-Davie Job ID: Type: Full-Time # of Openings: 1 Category: Sales JLR West Broward Overview Our brand new Jaguar Land Rover West Broward store is here! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers. Sales Consultants build rapport with customers quickly by using their interpersonal and oral communication skills to ascertain the customers' needs and desires and demonstrates characteristics, capabilities, and features of vehicles; and converts walk-in inquiries to buyers by closing sales. Benefits: Medical, dental, vision insurances Company-paid life, AD&D and disability insurances 401(k) retirement plan with employer contributions Paid time off Awesome culture Responsibilities Greet customers and ascertain what each customer wants or needs. Describe vehicle features and explain use, operation, and care to customers. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Compute sales prices and total purchases. Maintain updated on product knowledge to be able to answer customer inquiries. Develops buyers by maintaining rapport with previous customers; by greeting walk-in customers; meeting prospects at community activities; responding to inquiries; recommending sales campaigns and promotions. Place special orders. Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Updates and maintains product knowledge by taking advantage of training whether voluntary or mandatory. Qualifications Authorize to work in the US. High school diploma or general education degree (GED) required. Clean driving record and valid Driver License as this position operates motor vehicles. Flexibility to work various hours and weekends. Excellent communication skills both oral and written. Proper email and telephone etiquette. Must be comfortable with public communication. Intermediate level of competency using Microsoft Office Suite. PI11b0fc1aee5f-8765