Local Government Federal Credit Union

Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The ServiceNow Developer is responsible for both managing the ServiceNow platform and developing custom solutions to meet business needs. This dual role involves configuring and maintaining the platform, ensuring its optimal performance, and implementing updates and patches. The Developer designs and develops workflows, scripts, and applications within ServiceNow, tailoring them to enhance functionality and address specific requirements. They manage user accounts and permissions, ensure data integrity, and provide technical support. Additionally, they collaborate with stakeholders to gather requirements, continuously improve the platform, and create comprehensive documentation for configurations and customizations. NORMAL DAY-TO-DAY WORK Oversee the overall operation, performance, and scalability of the ServiceNow platform across all modules. Develop, Implement, configure, customize, and enhance ServiceNow applications, plugins, and modules to meet evolving business requirements. Design and develop new, complex workflows, business rules, UI policies, client scripts, and server scripts to support evolving business needs. Build and maintain integrations with external systems using APIs, MID Servers, and integration tools. Support security design by implementing ACL logic, scripted security rules, and system properties to align with organizational requirements. Enhance Discovery patterns, Service Mapping, and related automation to improve visibility and integration with CMDB. Develop and maintain Service Catalog items, record producers, request workflows, custom tables, forms and fields. Code reviews and quality control checks as part of every project to guarantee maximum efficiency, productivity and debugging where necessary to fix technical problems. Producing and running test cases to guarantee software quality assurance of platform, including Automated Test Framework. Maintain and enhance the ServiceNow Mobile Applications to support ITSM processes and seamless end-user experience. Maintain and enhance the Employee Center portal to improve usability, content delivery, and request fulfillment. Design, configure, and maintain re-useable script includes and mail scripts. Validate and remediate customizations, scripts, and integrations during mainline upgrades, patches, and plugin updates. Collaborate with stakeholders to gather requirements, translate business needs into technical solutions, and deliver enhancements. Identify opportunities for automation and process optimization to improve IT service delivery efficiency. Create and maintain technical design documentation, solution architecture diagrams, and integration specifications in accordance with Knowledge Base configurations. Ensure all development and configuration work aligns with organizational policies, security requirements, and ITIL best practices. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. 1. 4-6 years of information technology experience, conducting application administration and development, including 1-3 years of proven experience in ServiceNow administration and development. 2. ServiceNow Certified System Administrator and Certified Application Developer is required. 3. ITIL Foundation certifications or obtained within one-year of employment. 4. Experience in configuring, customizing, and implementing ServiceNow solutions. 5. Experience with automation using Flow Designer and Integration Hub (Workflow Data Fabric). 6. Strong understanding of ServiceNow modules, such as ITSM, ITOM, ITAM. 7. Experience in JavaScript, HTML, CSS, and other web development technologies. 8. Experience with ServiceNow integration using REST, SOAP APIs and middleware tools. 9. Familiarity with SQL, database concepts, data modeling, source control and update sets. 10. Strong problem-solving and analytical skills to identify and resolve issues effectively. 11. Excellent verbal and written communication skills for interacting with stakeholders and documenting processes. 12. Ability to work effectively in a team environment and collaborate with IT teams, business units, and external vendors. 13. Basic understanding of project management, incident management, and change enablement principles. 14. Strong organizational skills to manage multiple tasks and priorities simultaneously. 15. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. 16. Ability to lift a minimum of 25 lbs. (file boxes, computer). Here are a few qualities we'd LIKE for you to have to make you more suited for this position . 1. Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 2. Experience working in a financial institution. 3. Advanced ITIL certifications. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR at: Civic Human Resources 3600 Wake Forest Rd, Raleigh, NC 27609 Requirements: PIa10df88b438e-4968

Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION As a critical and senior member of the Information Security team, the Senior Cyber Security Analyst works closely with the management, business units, enterprise applications and infrastructure teams to ensure network availability, network/system security and data security for the credit union. The position will provide coverage, at times, for some systems administration duties. This position supports the Information Security practice within the credit union by providing 2nd and 3rd tier support related to security and identity related incidents and requests. A primary function of this role is to process incoming work tickets, triaging, resolving and redirecting them as necessary. NORMAL DAY-TO-DAY WORK 1. Lead ongoing analysis of security tools and evaluate available technology capabilities against the security needs of the credit union. 2. Provide daily data displaying the overall security coverage for specific platforms which shall be reported in appropriate manner. 3. Provide network defense system architecture, installation and configuration support by identifying, developing and facilitating implementation of initiatives and programs designed to enhance the security of the credit union's network and data assets. 4. Ensure network security access and protect against unauthorized access, modification, or destruction of data that are critical to enable achievement of information security program goals and objectives. 5. Reviews, develops, tests, and implements security plans, products, and control techniques as well document security policies and procedures. 6. Draft and update existing documentation to include tactics, techniques and standard operating procedures and security controls for all hardware/software used on the network. 7. Provide technical expertise in development and support of Information Security and operational activities, processes, and tools for protecting technology-based information. 8. Assist with enterprise-wide establishment, and maintenance of data, security-related infrastructure, applications, and processes. 9. Lead response and investigation efforts in cyber security incidents and design corrective actions. 10. Perform software security analysis during software approval processes for the credit union and provide recommendations accordingly. 11. Review, respond to and work to mitigate findings from internal and external penetration tests and audits. 12. Leverage prior security knowledge and experience to address and adapt to emerging technologies and threats. 13. Works with Enterprise Applications and Enterprise Architecture teams to design security services and recommend security architecture improvements. 14. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. 1. 7-9 years general Information Technology experience working in a mid-size to enterprise environment. 2. 3-5 years advanced Cyber Security experience required, including knowledge of security assessment and penetration testing methodology. 3. Solid experience working with security technologies including firewalls, IPS/IDS, NAC, EDR, proxies, and other products to secure network borders. 4. Advanced knowledge of network monitoring, SEIM, and incident response/threat hunting tools. 5. Ability to function in a business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. 6. Ability to lift a minimum of 25 lbs. (file boxes, computer printer). 7. Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. 1. Bachelor's degree in information technology or other engineering or technical discipline. 2. CEH, GWAPT, GPEN, OSCP, GSEC, GCIH, GMON, GCWN, GCIA and/or GSE certificates. 3. Experience interpreting and implementing cyber security regulations. 4. Advanced knowledge of network administration and engineering. 5. Strong experience with digital forensics on host or network from malware perspective. 6. Ability to identify anomalous behavior on network and/or endpoint devices. 7. Experience with Security Orchestration Automation and Response (SOAR) solutions. 8. Experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Requirements: PIebec5-

Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Vice President, Audit Services will develop and lead a dynamic and high functioning internal audit team. The individual successful in this role will partner effectively with business leadership across functions and divisions to provide a solutions-driven audit program. As Vice President, Audit Services, the incumbent will bring best-in-class thinking to the internal audit function relative to risk assessment, audit process development, and reporting. NORMAL DAY-TO-DAY WORK 1. Set the overall direction of the department, including developing and overseeing the execution of a risk-based audit plan and audit methodology. 2. Provide independent oversight and thought leadership for audit disciplines, ensuring that audit plans, frameworks, standards, and processes provide appropriate risk coverage. 3. Effectively review and compile relevant material findings and recommendations into readable and concise audit reports for various levels of management, including the Supervisory Committee. 4. Manage key administration functions for the department, including preparation of Supervisory Committee materials and departmental budget, maintenance of policies and procedures, and ownership of audit methodology. 5. Foster an environment of openness and constructive cooperation between Audit Services and employees of the Credit Union. 6. Oversee vendor relationships for outsourced audit activities, including completing vendor management requirements, contracting, ongoing monitoring, and coordination for in-process engagements. 7. Coordinate and communicate with credit union regulators and external auditors, including preparation/delivery of credit union materials required for examinations and annual audits. 8. Develop, lead, and mentor the Audit team by providing enhanced learning and career development opportunities. 9. Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally. 10. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. 1. Bachelor's degree in Accounting, Finance or Business. 2. Minimum of 10 - 12 years of progressive audit or risk management experience, including 4 - 6 years in an auditing management position. 3. Excellent understanding of banking operations, risk management, and regulatory compliance requirements. 4. Demonstrates strong verbal and written communication and interpersonal skills. 5. Solid strategic thinking approach with risk awareness and appropriate judgment. 6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. 7. Ability to lift a minimum of 25 lbs. (file boxes, computer). 8. Travel required on occasion. Here are a few qualities we'd LIKE for you to have to make you more suited for this position. 1. CIA, CISA or CPA certification. 2. Formal business lending, financial statement analysis and/or credit training. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Requirements: PIabca52d4c5-

Description: CIVIC CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The ServiceNow Administrator is responsible for the daily management, support, and maintenance of the organization's ServiceNow instance. Key responsibilities include managing user access and roles, configuring ACLs, and maintaining system security and platform properties. This role focuses on the sustainment and optimization of core ITSM modules, including system notifications, form layouts, service catalog items, Flow Designer flows, reports, dashboards, and Visual Task Boards to support team collaboration. The ServiceNow Administrator ensures the stability, reliability, and efficiency of the platform, resolves user issues in a timely manner, and maintains clear documentation of all configurations, changes, and updates. NORMAL DAY-TO-DAY WORK 1. Administer and maintain the ServiceNow platform, including daily operations, performance tuning, system health checks, security, upgrades and patches. 2. Configure system settings, user roles, groups and access controls to ensure compliance with organizational policies 3. Review and evaluate current ITSM processes to identify opportunities for improvement. 4. Design and maintain minor workflows, business rules, UI policies, and client scripts to ensure continued alignment with ITSM processes and user requirements. 5. Design and maintain form layouts, field sections, and views. 6. Plan, coordinate, and execute mainline upgrades, patches, implementations and plugin deployments, including initial testing with Automated Test Framework. 7. Ensure data accuracy and integrity within the ServiceNow platform including CMDB health and Discovery sources. 8. Support incidents, problems and service requests related to ServiceNow. 9. Monitor and maintain integrations with other systems and escalate issues when necessary. 10. Design and configure service catalog requests with catalog builder and flow designer flows. 11. Collaborate with stakeholders to gather requirements, understand business needs, and enhance platform functionality. 12. Configure system notifications, reports, dashboards, Visual Task Boards while monitoring KPIs and service metrics. 13. Maintain knowledge base configurations and create user-facing knowledge articles to support operations and training. 14. Ensure daily operations, configurations, and data management practices comply with organizational policies and ITIL standards. 15. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve. JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. 1. 4-6 years of Information Technology experience, conducting application administration and development, including 1-3 years of proven experience in ServiceNow administration. 2. Hands-on experience maintaining and supporting ServiceNow modules. 3. ServiceNow Certified System Administrator certification is required. 4. ITIL v4 Foundation certification or obtained within one-year of employment. 5. Familiarity with ITSM processes and working knowledge of related modules such as ITOM, HAM, or SAM. 6. Basic scripting knowledge (JavaScript, HTML, CSS) to support minor enhancements and troubleshooting. 7. Basic knowledge with ServiceNow integration using REST, SOAP APIs and middleware tools. 8. Strong problem-solving and analytical skills to identify and resolve issues effectively. 9. Excellent verbal and written communication skills for interacting with stakeholders and documenting processes. 10. Ability to work effectively in a team environment and collaborate with IT teams, business units, and external vendors. 11. Basic understanding of project management, incident management, problem management and change enablement practices. 12. Strong organizational skills to manage multiple tasks and priorities simultaneously. 13. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. 14. Ability to lift a minimum of 25 lbs. (file boxes, computer). Here are a few qualities we'd LIKE for you to have to make you more suited for this position . 1. Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 2. Experience working in a financial institution highly preferred. 3. Advanced ITIL certifications preferred. 4. Additional ServiceNow Certifications such as CAD, CASA, or CIS preferred. CONTACT US If you have questions about this position description, please feel welcome to ask. You can reach our HR at: Civic Human Resources 3600 Wake Forest Rd, Raleigh, NC 27609 Requirements: PI1381eecbc5-

Description: OUR CULTURE Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations. Builds and fosters relationships with current and potential members to increase their financial well-being. Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed. Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed. Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner. Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information. Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed. Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary. Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed. Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience. Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices. Collaborates with internal departments to provide a closed-loop experience for member requests. Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate. JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. Minimum 1 - 3 years of customer service experience, or a Bachelor's degree. High school diploma or equivalent. Excellent verbal, written, telephone and interpersonal communication skills. Demonstrated strong customer service skills. Notary Public in North Carolina, or ability to achieve in the first 6 months of employment. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc. Ability to lift a minimum of 25 lbs. (file boxes, computer printer). Travel required on occasion. Here are a few qualifications we'd LIKE for you to have. Credit Union member service experience. Knowledge of financial products and services, mobile and on-line banking a plus. If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources 3600 Wake Forest Rd, Raleigh, NC 27609 Requirements: PI7cb5-