US Acute Care Solutions

Job Description The Director of Clinician and Patient Experience is USACS's national leader for patient experience responsible for setting strategy, driving performance, and building the organization's reputation as a best-in-class provider of patient-centered emergency, observation and inpatient care. This role recognizes that an exceptional patient experience directly benefits clinicians: smoother shifts, reduced burnout, and greater professional fulfillment. Working closely with divisional, regional, and site leaders as well as the full range of MSO resources across USACS, this leader is both an internal driver of results and an external face of the practice presenting at national conferences, engaging hospital partners, and influencing the broader healthcare community. KEY RESPONSIBILITIES STRATEGY AND PERFORMANCE Define and execute the national patient experience strategy across all USACS service lines. Partner with operational and analytics teams to acquire data and develop performance dashboards and reports; champion their adoption so operational leaders actively use insights to track results, identify trends, and drive improvement. Integrate patient experience initiatives into clinical workflows throughput, documentation, staffing rather than treating them as standalone programs. Identify underperforming sites and partner with regional and local leadership on targeted improvement plans. Ensure local teams understand and are positioned to meet the patient experience standards set by hospital partners, and maximize attainment of any performance incentive rewards tied to those standards. Partner with Presidents, RVPs, and Medical Directors to drive accountability for patient experience performance while maintaining local ownership. Establish priorities for patient experience-related CRG engagements and ensure alignment with enterprise strategy. EDUCATION AND DEVELOPMENT Partner with educational leaders to develop and with operational leaders to implement content, tools, and training that equip clinical teams to deliver consistent exceptional experience. Scale proven best practices from high-performing sites across the practice. Provide input on technology and AI-enabled solutions that enhance patient experience and reporting. Present at USACS national and regional leadership meetings. NATIONAL REPUTATION & VISIBILITY Represent USACS at national and regional conferences staying current on emerging best practices, listening to what hospital partners are hearing, and cultivating relationships with existing and prospective clients. Establish USACS as the recognized leader in patient experience known for both exceptional performance and innovative thinking through demonstrated results, conference presentations, social media, and peer networking. HOSPITAL PARTNER AND STAKEHOLDER ENGAGEMENT Serve as the primary USACS expert on patient experience strategy and performance for hospital partners. Partner with key USACS stakeholders to create high-impact materials that articulate USACS's patient experience capabilities, outcomes, and competitive differentiation to hospital partners and prospects. Support contract retention and growth by delivering measurable, demonstrable improvements. Partner with Presidents, RVPs, Medical Directors, and the Clinical Resource Group (CRG) to translate enterprise strategy into local action. QUALIFICATIONS KNOWLEDGE, SKILLS AND ABILITIES Strong clinical and operational background with familiarity with emergency medicine, observation and inpatient acute care environments. Ability to influence senior clinical, operational, and executive leaders Demonstrated experience leading healthcare performance improvement initiatives Strong data literacy as well as analytical and problem-solving skills ability to interpret experience metrics and translate findings into action Ability to drive accountability across a complex, matrixed organization Exceptional communication and presentation skills; comfortable with executive, clinical, and hospital partner audiences. Ability to navigate complex stakeholder and political environments Ability to balance strategic oversight with operational execution Willingness to travel nationally to conferences, partner sites, and leadership meetings. EDUCATION AND EXPERIENCE MD or DO required, with experience in Emergency Medicine or Hospital Medicine preferred Minimum 510 years of clinical practice experience Demonstrated experience in patient experience, quality improvement, or operational leadership Experience in multi-site or enterprise healthcare environments preferred Familiarity with patient experience measurement tools such as Press Ganey, NPS, PRC, or Qualtrics Prior leadership experience in complex healthcare environments Proficiency with Microsoft Office and presentation tools Travel required approximately 20%30% PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. Required to have close visual acuity to perform the job. Benefits Financial Benefits: $100,000 equity ownership given to all full-time Physicians after 3 years of employment Industry-leading 10% company-funded 401(k) up to IRS limit of $36,000 $4,000 tax-free CME/BEA annually $8,000, including your state and DEA license, in year one for new graduates Groundbreaking 100% Paid Parental Leave Pioneering Paid Military Leave Student loan refinancing as low as 2.99% Comprehensive medical, dental, vision and Rx coverage Short- and long-term disability (own occupation) Unmatched medical malpractice including tail and free litigation support USACS malpractice claims are less than 1/2 the national average! Intangible Benefits: Location flexibility and career stability of a national group National Clinical Governance Board (NCGB) of internally elected Physicians Clinical Management Tools (CMTs) provide evidence-based support 24/7/365 live Physician support Professional Development Programs including: Scholars (Leadership Training), Efficiency Academy, and Engagement & Experience Academy USACS Annual Assembly opportunity Internal USACS STAT traveling Physicians

Hospital Details 256-bed hospital Provides a wide range of inpatient and outpatient diagnostic, therapeutic and ancillary services with a commitment to medical education at all levels Community Located on the South Side of the city of Chicago. It is the largest of the three Sides of the city that radiate from downtown-the others being the North Side and the West Side. The South Side boasts a broad array of cultural and social offerings, such as professional sports teams, landmark buildings, museums, educational institutions, medical institutions, beaches, and major parts of Chicago's parks system. The South Side is also served by numerous bus and 'L' trains via the Chicago Transit Authority and several Metra rail commuter lines. It has several interstate and national highways. Signing Bonuses up to $40,000 available! Compensation Excellent compensation with an estimated employed W-2 base pay of $180/hour to $200/hour PLUS comprehensive USACS benefits, a 10% practice-funded 401k and USACS ownership stock. All travel is covered for these positions. USACS Benefits Financial Benefits Employee Ownership: $100,000 equity ownership for all full-time Physicians after 3 years of service 401(k): Industry-leading, 10% practice-funded 401(k) up to IRS limit of $36,000 Continuing Education: $4,000 tax-free CME/BEA annually $8,000, including your state and DEA license, in year one for new graduates Parental Leave: Groundbreaking 100% paid parental leave for all new parents Military Leave: Pioneering paid leave for deployments Student Loan Refinancing: As low as 2.99% Insurance: Comprehensive medical, dental, vision, and Rx coverage Disability: Short- and long-term disability (own occupation) Malpractice Coverage: Unmatched medical malpractice, including tail and free litigation support. USACS malpractice claims are less than 1/2 the national average! Intangible Benefit Location Flexibility and Job Stability: Careers nationwide, from New York to Hawaii. Internal USACS STAT Traveling Physicians. Clinical Guidance: National Clinical Governance Board (NCGB) of internally elected USACS Physicians. Bedside Support: Evidence-based Clinical Management Tools (CMTs) and experienced Physicians available 24/7/365 to assist you. Onboarding and Ongoing Support: Dedicated Clinician Advocates for a personalized concierge-style service and the USACS Annual Assembly, open for all Clinicians to attend. Professional Development: Scholars (leadership training), Efficiency Academy, Provider Engagement & Patient Experience Academy, and more. About USACS Are you looking for an exciting and unique career as a hospitalist, providing outstanding clinical services at multiple site locations? Are you interested in the opportunity to work with other residency-trained, board-certified Physicians who are dedicated to the specialty? Would you like to work for an organization offering one of the most competitive benefits packages in the market? Our Strategic Traveling Ambassador Team (STAT) is a unique opportunity for motivated hospitalists desiring travel, flexible scheduling and outstanding pay. USACS Traveler requirements: Board Certified / Board Eligible Residency trained FM/IM Clinicians 10-12 hours per shift Night shift differential Two month advanced scheduling notice Paid travel and lodging Meal allowance available

Hospital Details 256-bed hospital Provides a wide range of inpatient and outpatient diagnostic, therapeutic and ancillary services with a commitment to medical education at all levels Emergency Department ED Volume: 13,000 Moderate to high acuity 24-Hours of Physician coverage, 8 hours of APP coverage Psychiatric Physician and nurse available Allscripts EMR with 3M dictation Community Located on the South Side of the city of Chicago. It is the largest of the three Sides of the city that radiate from downtown-the others being the North Side and the West Side. The South Side boasts a broad array of cultural and social offerings, such as professional sports teams, landmark buildings, museums, educational institutions, medical institutions, beaches, and major parts of Chicago's parks system. The South Side is also served by numerous bus and 'L' trains via the Chicago Transit Authority and several Metra rail commuter lines. It has several interstate and national highways. Signing Bonuses up to $50,000 available! Compensation Excellent compensation with an estimated employed W-2 pay range of $300/hour - $315/hour PLUS comprehensive USACS benefits, a 10% practice-funded 401k and USACS ownership stock. All travel is covered for these positions. USACS Benefits Financial Benefits Employee Ownership: $100,000 equity ownership for all full-time Physicians after 3 years of service 401(k): Industry-leading, 10% practice-funded 401(k) up to IRS limit of $36,000 Continuing Education: $4,000 tax-free CME/BEA annually $8,000, including your state and DEA license, in year one for new graduates Parental Leave: Groundbreaking 100% paid parental leave for all new parents Military Leave: Pioneering paid leave for deployments Student Loan Refinancing: As low as 2.99% Insurance: Comprehensive medical, dental, vision, and Rx coverage Disability: Short- and long-term disability (own occupation) Malpractice Coverage: Unmatched medical malpractice, including tail and free litigation support. USACS malpractice claims are less than 1/2 the national average! Intangible Benefit Location Flexibility and Job Stability: Careers nationwide, from New York to Hawaii. Internal USACS STAT Traveling Physicians. Clinical Guidance: National Clinical Governance Board (NCGB) of internally elected USACS Physicians. Bedside Support: Evidence-based Clinical Management Tools (CMTs) and experienced Physicians available 24/7/365 to assist you. Onboarding and Ongoing Support: Dedicated Clinician Advocates for a personalized concierge-style service and the USACS Annual Assembly, open for all Clinicians to attend. Professional Development: Scholars (leadership training), Efficiency Academy, Provider Engagement & Patient Experience Academy, and more. About USACS Are you seeking a great career in emergency medicine with clinical autonomy and one of the most competitive compensation packages in the market? Do you want the opportunity to work with other EM residency-trained, board-certified Physicians who are dedicated to the specialty? Are you interested in working within a model of shared ownership and integrated acute care? Our Strategic Traveling Ambassador Team (STAT) is a unique opportunity for motivated EM Physicians desiring travel, flexible scheduling and outstanding pay. As an EM Physician within USACS, you'll be part of a team unique in today's industry. USACS provides Physicians with ownership, unparalleled benefits and the opportunity to practice within a evidence-based model emphasizing quality, long-term wealth building and a culture of shared ownership. USACS Physicians enjoy the security and resources of a large, national group without sacrificing the advantages typically found in local EM groups. LOCATIONS USACS Traveling Physicians may go to any of our sites where coverage is needed. This includes hospital partners new to USACS, as well as established sites. Current needs include a variety of locations from high acuity to suburban communities. Contact a recruiter today to learn more about this exciting career in the fast lane. Benefits Include: Unique work-life balance Scheduling preference and a variety of practice environments Outstanding compensation All travel, lodging and meal expenses covered plus in-house travel coordination Requirements: ABEM / AOBEM certified or eligible Capable of working in all practice environments including Level I Trauma Centers Minimum of 120 hours per month Flexibility and ability to work all shifts day or night