Amazon.com Services LLC

Amazon is looking for a Reverse Logistics Coordintor to support the non-inventory movement of new/used technology returns to Global RAD Operation sites (GRO) around the world. This is an exciting opportunity to make history by becoming a member of a team that is focused on reducing the global spend on technology. This role is expected to provides timely resolution to issues in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone, Chime or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to work and communicate internally with multiple teams in different countries like Operations, Supply Chain, AMZL (Amazon Logistics) and externally with Logistic Service Providers and Carriers over the phone, by email and in person based on necessity. They will serve as the primary custodians of the Reverse Logistics ticketing queue for the World and provide resolution for customers on Equipment Returns, Lifecycle, and Liquidation Requests. Key job responsibilities - Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (FBA, Finance, Software Support, Fulfillment Centers, IT Field Team). - Excellent communication, both verbal and written as you will be required to create narratives outlining findings on tickets/requests on shipment inquiries and updating correspondence on tickets to keep the customer informed at each step of the way. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. - Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations. - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. - Develop performance metrics to assist with driving business results. - Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use. - Prepare and share daily/weekly/monthly metrics and performances dashboards as requested. - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. About the team Global Transportation & Logistics (GTL) is logistics team that supports the non-inventory IT equipment moves around the world. Our mission is to deliver what our customers need, where they need it, when they need it. GTL is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience. BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience - 1+ years of Microsoft Office (Word, Excel, and Outlook) experience - High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required PREFERRED QUALIFICATIONS- 2+ years of transportation and supply chain experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

Ship Clerks play a crucial role in the Middle Mile network and are responsible for delivering our mission is to be Earth's most customer-centric company. Ship Clerks are responsible for daily management of department duties including planning loads around standard departure times, load flow control and ensuring proper trailer utilization. Ship Clerks can assign job duties, provide work direction and communicate with internal and external partners. Ship Clerks will drive and execute standard work in areas impacting Safety, Quality, Productivity, Utilization, and On-time Performance. They will help support daily management of department duties including Load planning, Load Flow Control, Load Quality, TDR, Communicating to Upstream and Downstream Partners, Allocating Labor, Leading Meetings, and Assigning job Duties. Ship Clerks will escalate any barriers to their Operations Leaders and work with them to mitigate issues impacting safety and performance. Key job responsibilities • Correspond with multiple shipping companies and their contacts • Use multiple shipping company's software to ship and track packages • Coordinate trailers to corresponding dock doors and cross docks using SSP • Troubleshoot shipping problems and errors to resolution • Ensure trailer utilization is maximized to control transportation costs • Ensure on-time dock performance • Assist in updating Staging POD 5s and resource allocation • Oversee Load Flow Control for the building • Maintain load level performance tracking for load planning, on-time dock performance, utilization, and misloads •Coordinate with Transportation teams on Driver issues, Trailer Pool needs, Yard Move Delays, Late Inbound volume, and Load Swaps to protect customer experience. •Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination and package type • Ensure that all safety measures and precautions are in place and being used regarding the docks and trailers • Assisting the floor as an associate resource, training associates and verifying SOP compliance • Ensure successful area performance, through tracking, reporting and feedback of associate performance • Participate in Operational Excellence initiatives in some capacity • Filling in as needed with production duties • Fully understanding workflow and daily production goals • Reviewing and updating SOP as required • Assisting in keeping work area clean and organized • Identifying and addressing safety hazards within the work area • Participating in safety initiatives • Referring all job injuries or safety violations immediately to Area Manager BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience - High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required PREFERRED QUALIFICATIONS- Willingness to work different shifts - Prior training, teaching or presentation experience - Shift hours for this position may be different from the standard production shifts - Willingness to work in different areas as required by training needs - Excellent attendance - Candidates must be very organized and able to handle multiple and changing projects/priorities - Willingness to participate in and support the Operational Excellence initiatives Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Transportation Operations Managers to work in out sites across the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers. The Transportation Operations Manager has complete responsibility for Transportation Operations at a number of sites within a pre-defined region of the country. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Supervisory Responsibilities: • Lead and supervise a team of Transportation Area Managers that are located within the individual sites in an effort to streamline logistics within each individual operation • Responsible for the overall safety, quality and performance and customer experience of your region • Carry out supervisory responsibilities in accordance with the organization's policies and procedures • Accountability for meeting and exceeding operational goals • Strategic planning and forecasting; appraise performance; reward and coach employees; resolve problems; address staffing needs • Mentor, train and develop teammates for career progression and learning • Ability to develop and share best practices across the shifts and network • Travel up to 50% may be required • Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays BASIC QUALIFICATIONS- 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience - Experience managing a team of 2+ salaried employees and 70+ indirect employees - Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma. - Demonstrated problem solving skills and analytical skills - Excellent customer service skills, communication skills and interpersonal skills - Track record of meeting or exceeding department performance goals - A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. - Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit