Pinehurst Surgical Clinic PA

Description: SUMMARY The Cast Technician (works the same job duties as our clinical staff which are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the Clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost-effective care. PREFERRED QUALIFICATIONS Graduation from an accredited Medical Assisting Program preferred Current Certification or Registration with no restrictions preferred Current BLS Certification Knowledge of infection control, sterile technique and basic health and safety precautions applicable for work in a clinic setting Use and apply medical terminology appropriately Thorough knowledge of general clinical principles, methodology and measures for outcomes Complete Administrative skills necessary to effectively manage office practice Medical and/or surgical experience preferred Requires ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, lift of patients and/or equipment up to 50 lbs. Cast Technician experience preferred. PERSONAL CHARACTERISTICS High energy level Strong interpersonal skills; tactful Ability to relate sensitively to patients needs Excellent telephone skills and etiquette Maintains confidentiality Uses discretion and sound judgment Ability to establish credibility with physicians, staff, and patients Ability to multi-task; resourceful and well organized; takes initiative Always mindful of quality improvement and cost efficient care Team player, able to maintain a positive attitude Well-groomed ORGANIZATIONAL RELATIONSHIPS Accountable to the Department Manager Requirements: Patient Satisfaction/Responding to Patients: Appropriately schedule any time off and limit unscheduled absences Respond to telephone inquiries relating to department services. Return patient calls promptly. Provide a clean and comfortable environment for patients. Perform all duties in a timely and efficient manner. Patients: Greet the patient as they arrive Follow patient verification protocol Provide high level of customer service Explain treatment procedures Ensure proper consents have been signed prior to the procedure by both the patient and MD Apply casts, all shelf braces and splints as directed by MD Provide after-care instructions Physicians: Assist the physician during examinations and procedures as needed Provide educational materials and aftercare instructions Supply proper equipment Apply universal precautions and maintain a sterile field as appropriate for procedures Escort the patient to the secretary, patient access service associate, or financial counselor Recognize and respond to emergencies per policy Administrative Duties: Perform administrative duties as directed Document patient communications and treatments accurately and appropriately Answer telephones and respond to clinical voice mail messages per policy Maintain task lists Complete charge tickets, labels, consents, dx codes Quality: Computers: Electronic Medical Records & Practice Management Tasks: Accurate Documentation of input charges, notes etc. into TouchWorks per policy Monitor & complete daily clinical tasks per department protocol Maintain rooms, equipment and supplies: Clean rooms and change linens per clinic policy. Dispose of all biohazard material per clinic policy Put away stock upon arrival. Perform inventory of products and prepare reports as requested. Maintain inventory and stocking of products Sterilize and clean equipment and supplies per established protocols Ensure maintenance of equipment is maintained. Clean exam room and nurses station counters and chairs per clinic policy Safety: Ensure Patient & Staff Safety: Follow OSHA guidelines and all PSC policies when caring for patients Follow universal precautions when caring for patients; Use PPE as directed Provide wheelchairs and assist patients with ambulation as needed. Ask for assistance when needed for lifting or transfer patients Finance: Proactively Assist in Fiscal Management of Clinic Resources: Assist with maintaining established par levels on regularly used supplies. Avoid the need to over-night items or pay increased shipping fees for "rush orders." Notify your manager or discuss with peers' blocks of time when there are no appointments to maximize down time completing tasks that are difficult to due during a busy clinic. Growth: Work Collaboratively to Promote Increase in Clinic Patient Volume Assist MD's, department manager and marketing director with Department promotions as needed Look for ways to expand the clinic services and patients. Discuss with department manager as needed. Other duties as assigned: This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. PI2aa556d9a66a-0388

Description: SUMMARY The Cast Technician (works the same job duties as our clinical staff which are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the Clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost-effective care. PREFERRED QUALIFICATIONS Graduation from an accredited Medical Assisting Program preferred Current Certification or Registration with no restrictions preferred Current BLS Certification Knowledge of infection control, sterile technique and basic health and safety precautions applicable for work in a clinic setting Use and apply medical terminology appropriately Thorough knowledge of general clinical principles, methodology and measures for outcomes Complete Administrative skills necessary to effectively manage office practice Medical and/or surgical experience preferred Requires ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, lift of patients and/or equipment up to 50 lbs. Cast Technician experience preferred. PERSONAL CHARACTERISTICS High energy level Strong interpersonal skills; tactful Ability to relate sensitively to patients needs Excellent telephone skills and etiquette Maintains confidentiality Uses discretion and sound judgment Ability to establish credibility with physicians, staff, and patients Ability to multi-task; resourceful and well organized; takes initiative Always mindful of quality improvement and cost efficient care Team player, able to maintain a positive attitude Well-groomed ORGANIZATIONAL RELATIONSHIPS Accountable to the Department Manager Requirements: Patient Satisfaction/Responding to Patients: Appropriately schedule any time off and limit unscheduled absences Respond to telephone inquiries relating to department services. Return patient calls promptly. Provide a clean and comfortable environment for patients. Perform all duties in a timely and efficient manner. Patients: Greet the patient as they arrive Follow patient verification protocol Provide high level of customer service Explain treatment procedures Ensure proper consents have been signed prior to the procedure by both the patient and MD Apply casts, all shelf braces and splints as directed by MD Provide after-care instructions Physicians: Assist the physician during examinations and procedures as needed Provide educational materials and aftercare instructions Supply proper equipment Apply universal precautions and maintain a sterile field as appropriate for procedures Escort the patient to the secretary, patient access service associate, or financial counselor Recognize and respond to emergencies per policy Administrative Duties: Perform administrative duties as directed Document patient communications and treatments accurately and appropriately Answer telephones and respond to clinical voice mail messages per policy Maintain task lists Complete charge tickets, labels, consents, dx codes Quality: Computers: Electronic Medical Records & Practice Management Tasks: Accurate Documentation of input charges, notes etc. into TouchWorks per policy Monitor & complete daily clinical tasks per department protocol Maintain rooms, equipment and supplies: Clean rooms and change linens per clinic policy. Dispose of all biohazard material per clinic policy Put away stock upon arrival. Perform inventory of products and prepare reports as requested. Maintain inventory and stocking of products Sterilize and clean equipment and supplies per established protocols Ensure maintenance of equipment is maintained. Clean exam room and nurses station counters and chairs per clinic policy Safety: Ensure Patient & Staff Safety: Follow OSHA guidelines and all PSC policies when caring for patients Follow universal precautions when caring for patients; Use PPE as directed Provide wheelchairs and assist patients with ambulation as needed. Ask for assistance when needed for lifting or transfer patients Finance: Proactively Assist in Fiscal Management of Clinic Resources: Assist with maintaining established par levels on regularly used supplies. Avoid the need to over-night items or pay increased shipping fees for "rush orders." Notify your manager or discuss with peers' blocks of time when there are no appointments to maximize down time completing tasks that are difficult to due during a busy clinic. Growth: Work Collaboratively to Promote Increase in Clinic Patient Volume Assist MD's, department manager and marketing director with Department promotions as needed Look for ways to expand the clinic services and patients. Discuss with department manager as needed. Other duties as assigned: This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. PI2aa556d9a66a-0388

Description: SUMMARY The Financial Counselor serves as the main contact for patients regarding financial matters. This role reviews treatment costs and out of pocket expenses, advises on insurance coverage, eligibility, and payment options, collects payments, and sets up payment plans, calculates cost estimates, and reviews accounts. POSITION REQUIREMENTS Prepares and reviews patient cost estimates for numerous services, including office visits, procedures, surgeries, imaging, durable medical equipment (DME), and injections, with patients in person or over the phone. Collects co-payments, deductibles, coinsurances, and upfront costs indicated by patient's insurance carrier and in accordance with Pinehurst Surgical Clinic's policies. Manages patient phone calls and in-person requests including: a. Resolving patient inquiries b. Answering billing questions c. Accepting payments by phone or in person d. Establishing payment plans e. Demonstrating knowledge of accepted payment methods, including cash, credit cards, checks, and Care Credit contacts patients to collect unpaid balances. f. Educate patients on their overall financial responsibility. g. Assist patients in setting up payment plans in accordance with Pinehurst Surgical Clinic's payment plan policy. h. Completes individual daily deposits and is responsible for compiling and reconciling overall department deposits from individual staff, including filling out deposit forms and necessary paperwork. Performs other related duties as assigned in support of clinic operations. Requirements: PREFERRED QUALIFICATIONS 1. 2-4 years of experience in healthcare, finance, billing, or patient access roles. High school diploma or equivalent 2. Knowledge of insurance processes, including Medicare, Medicaid, and medical terminology, with the ability to read and interpret claims. Proficiency in Microsoft Office with strong data entry skills. 3. Understanding of billing and payment options, including rules and regulations of contractual and non-contractual insurance carriers. Ability to maintain confidentiality and HIPAA compliance. 4. Ability to multitask while maintaining accuracy and strong attention to detail. 5. Effective communication, organizational, and customer service skills with the ability to speak clearly and concisely. PERSONAL CHARACTERISTICS 1. Compassionate and patient when working with individuals facing financial or medical stress. 2. Professional demeanor and appearance that reflects the standards of Pinehurst Surgical Clinic. 3. Effective communication and interpersonal skills with patients, families, and fellow co-workers. 4. Strong organizational skills and diligence in managing sensitive financial and patient information. 5. Demonstrates empathy, integrity, and respect in all interactions with patients and colleagues. Positive attitude with the ability to remain calm and supportive in challenging and fast paced situations. 6. Commitment to teamwork and a pleasant, professional attitude in all workplace interactions. PI820388fdf9d9-2777

Description: Responsible for performing routine specimen collection, laboratory testing, and quality assurance in accordance with established laboratory guidelines. This role ensures accuracy and reliability by monitoring quality control, analyzing test results, and examining specimens to maintain high standards of performance. Medical Laboratory Technician (MLT) certification is required. 1. Specimen Preparation Verify patient identity and follow established protocols Prepare specimens according to ordered tests Rotate weekly with other technicians across clinical departments Perform phlebotomy as needed 2. Testing Select appropriate tests based on orders Conduct equipment-based or manual laboratory testing per procedures Accurately report results in the Laboratory Information System 3. Quality Assurance Perform daily quality control checks Adhere to quality control policies when test systems fall outside acceptable limits Calibrate instruments and perform preventive maintenance Troubleshoot analyzers and retain records per CLIA standards 4. Safety & Infection Control Disinfect equipment and clean work areas Dispose of biohazardous waste and sharps properly Maintain a safe environment free from physical, chemical, and biological hazards Perform routine maintenance as required 5. Administrative Duties Document patient communications accurately Answer phones and assist with inquiries Order and maintain inventory of supplies and equipment Perform other duties as assigned Requirements: PREFERRED QUALIFICATIONS High school diploma or GED Formal training with a BA or AAS in a related field ASCP certification or eligibility as a new graduate Ability to follow specimen handling, processing, and testing procedures Familiarity with medical terminology Basic computer proficiency PERSONAL CHARACTERISTICS Maintains strict confidentiality Service-oriented; actively seeks ways to assist others Strong attention to detail and ability to prioritize tasks Comfortable with repetitive microscope use Able to sit or stand for extended periods Capable of lifting & carrying up to 50 lbs PIdec5-