Blanchard Valley Health System

PURPOSE OF THIS POSITION Coordinates all office activities associated with assigned department in accordance with established standards of operations. Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area. The Blanchard Valley Health System mission is to provide "Caring for a lifetime." JOB DUTIES/RESPONSIBILITIES Duty 1: Promotes service-oriented philosophy in all interactions with the patients, families, associates/staff, Medical professionals, visitors and general public.Directs support staff in daily activities, maintenance and monitoring of supplies, instruments and equipment utilized within the department. Duty 2: Encourages communication and professional service to all customers, responds to associate problems, complaints, and suggestions in a responsive and professional manner.Reports all incidents to department supervisor/manager for further review. Duty 3: Maintains the integrity of the patient registration process; assured that accurate information is collected and appropriate forms are completed.Maintains/oversees patient records and record systems to provide timely and accurate reporting.This includes but not limited to processing/overseeing incoming, outgoing faxes, mail (internal and external) and all correspondence.Make supervisor aware of non-compliance. Duty 4: Monitors and maintains provider's schedule to maximize appropriate volume and acuity mix, verifies provider's days off. Duty 5: Process/oversee all charges making sure all charges are accurately entered in the computer system. Duty 6: Demonstrates/oversees effective written/verbal skills and communicates in a professional and responsive manner to deliver quality patient care.Answer/make sure all incoming phone calls are answered according to office policy.If this is not being done report to supervisor. Duty 7: Obtain all necessary patient information and signatures in compliance with HIPAA. Duty 8: Responsible for maintaining daily operations in assigned department(s) through on-site management and participation, managing daily assignments of the staff assuring that patient and physician needs are met.Process all daily financial and informational reports. Duty 9: Process/oversee all clerical duties of front office.Directs support staff in daily activities, maintenance and monitoring of supplies, instruments and equipment utilized within the department.Assures that the physical plan and all supplies are available to provide excellent patient care. Duty 10: Calculate/oversee the sliding fee scale, offer financial options to patients, setting payment plans and collection of co-pays and outstanding balances. REQUIRED QUALIFICATIONS: Professional telephone, organizational and people skills required Positive service-oriented interpersonal and communication skills required. This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed. PREFERRED QUALIFICATIONS: EMR experience preferred Computer skills preferred Medical terminology preferred Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status and interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures. PHYSICAL DEMANDS This position requires a full range of body motions with intermittent walking, lifting, bending, squatting, kneeling, twisting, and standing.The associate will be required to walk to up to one hour a day, sit for four to six hours a day and stand for one hour a day.The individual must have good eye-hand coordination and fine finger dexterity for simple grasping tasks.The individual mast have excellent verbal communication skills to perform daily tasks.The associate must have corrected vision and hearing in the normal range.The individual must be able to operate a motor vehicle for business and community involvement.

PURPOSE OF THIS POSITION The credit supervisor oversees the output and quality of back-end business functions/users and collaborates with the manager and/or director of revenue cycle/finance to identify areas of improvement. This individual will be able to motivate staff members to work quickly and with precision. This individual will also work interdepartmentally with other departments' staff, create reports regularly, and complete other duties as assigned by the business office manager. JOB DUTIES/RESPONSIBILITIES Duty 1. Supervisors' business office personnel in the completion of all essential functions including collections, cash posting, accounts receivable, etc. Duty 2. Monitors quality and productivity levels for both individual staff members and the team as a whole; identifies and re-trains underperforming staff members as needed. Duty 3. Performs supervisory administrative support functions including but not limited to assists in the recruiting and hiring process, training & education of associates, coordinate staff schedules, payroll, and completion of associate performance evaluations, recognition, and reward, disciplinary follow up as appropriate. Monitors adherence to established quality/productivity standards and department metrics, assists in the development, and monitor completion of competencies and organization mandatory requirements, etc. Duty 4. Serves as a resource for staff/patient questions related to business office functions. Duty 5. Upholds customer service policies by interacting with patients, relatives, and staff in a professional manner. Duty 6. Acts as a liaison between revenue cycle departments, managed care, and clinical departments. Assists with education as needed. Promotes positivity, service oriented and team approach within department staff to effectively reach initiatives. Duty 7. Knowledge of department functions and can support end users in day-to-day operations and job functions as necessary. Duty 8. Coordinates with other Revenue cycle leadership regarding daily operations, consistent communication, and workflow improvement. Has the ability to research issues and remain complaint in all aspects of payer guidelines and regulations that creates a complaint claim form and the collection of outstanding balances. Has the ability to incorporate these standards into the daily education and training of the staff. Duty 9. Creation and/or implementation of Revenue cycle projects assigned by manager/director. Maintains leadership of those projects until finalization occurs. Presents, implements, and educates changes because of those projects. Duty 10. Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy. Duty 11. Communicates using various methods.Solicits feedback from end users to assist with planning future training, coordination of upgrades, and prioritizing the need for system enhancements.Supports associate engagement efforts. Duty 12. Assures confidentiality of patient information. Adheres to all aspects of billing and Credit & Collections including but not limited to HIPAA related privacy, security and transaction & code set regulations and HCAP and Charity Care functions related to patient accounts within Patient Financial Services REQUIRED QUALIFICATIONS Associate degree in related field or significant management or Revenue Cycle related experience required. 2-3 years supervisory experience, specifically managing staff. Mastery of desktop applications including MS Office (Word, PowerPoint, advanced Excel and Access) and data base management applications Problem Solving/analytic skills. Ability to teach adult learners. Well-developed time management and organizational skills Highly developed and positive service-oriented interpersonal and communication skills required to interact with diverse team members throughout the organization. Open minded, flexible, good listening skills, and ability to build strong relationships. Dependable with a high level of initiative.Meets commitments, works independently, accepts accountability, embraces change, and stays focused under pressure. Certified Patient Financial Services Specialist certificate, Certified Revenue cycle leader certificate to be completed within 12 months of hire date. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state).You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS 2-3 years hospital patient financial services (business office) experience. Medical terminology, billing, and/or collections experience. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. The associate must be able to sit for three hours, walk for one hour and stand for two hours per day. The associate must be able to lift 20 pounds. The individual must have excellent eye/hand coordination to operate the machines. This position requires corrected vision and hearing in the normal range.

PURPOSE OF THIS POSITION To communicate with patients and provide administrative support for the practice. Blanchard Valley Health System-Mission, Vision and Values: Mission: Caring for a lifetime. Vision: Extraordinary people. Exceptional care. Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area. JOB DUTIES/RESPONSIBILITIES Duty 1: Schedule and manage patient appointments using Electronic Medical Records (EMR). Manage the Provider's daily patient schedule. Duty 2: Accurately complete the registration process. Duty 3: Document management, patient referrals, prior authorizations and validation of benefits. Duty 4: Responsible for payment collection. Duty 5: Open and set up the office for the day. Stock office supplies. Duty 6: Maintain patient waiting area for cleanliness. Duty 7: Responsible for enhancing our patients experience and upholding the mission, vision and values of the organization. Duty 8: Willingness to participate in process improvement. Duty 9: Other duties as assigned. REQUIRED QUALIFICATIONS High school graduate or GED equivalent. Use of technology, associated applications and office equipment. This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed. Positive service-oriented interpersonal and communication skills Behavior needs to adhere to BVHS policies regarding workplace civility and standards of behavior. Comply to all organizational privacy policies and procedures. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures. PREFERRED QUALIFICATIONS Previous customer service experience. Electronic Medical Records (EMR) experience. Medical terminology. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing.The associate must be able to sit for 8 hours a day and be able to lift 50 pounds, and reach work above the shoulders.The individual must have good eye-hand coordination and fine finger dexterity to operate machines.The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers.The associate must have vision corrected and hearing in the normal range. This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)

PURPOSE OF THIS POSITION Under the supervision of the Physician, assist in office and lab procedures, point of care testing, injections, phlebotomy, sterilization of instruments and clerical duties. Provide patient centered care. Blanchard Valley Health System - Mission, Vision and Values: Mission: Caring for a lifetime. Vision: Extraordinary people. Exceptional care. Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area. JOB DUTIES/RESPONSIBILITIES Duty 1: Manages daily patient and provider flow. Duty 2: Assist Physician with patient care as required. Duty 3: Ensure that exam rooms are prepared for each visit and set up clinical areas. Duty 4: Able to know, understand and follow directions as given by the provider and leadership. Duty 5: Conducts phlebotomy and point of care testing, based on practice needs. Duty 6: Accurately complete the registration process. Duty 7: Chart documentation. Duty 8: Responsible for using your clinical and clerical skills. Duty 9: Responsible for enhancing our patients experience and upholding the mission, vision and values of the organization. Duty 10: Willingness to participate in process improvement. Duty 11: Other duties as assigned. REQUIRED QUALIFICATIONS High School graduate or GED equivalent. Positive service-oriented interpersonal and communication skills required. This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed. Ability to cross-train to other positions within the practice, as needed. Behavior needs to adhere to BVHS policies regarding workplace civility and standards of behavior. Comply with all organizational privacy policies and procedures. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures PREFERRED QUALIFICATIONS Medical Assistant Certification/Registered/Diploma. Previous Medical experience. Experience in giving injections/blood draws preferred Medical terminology experience preferred Electronic Medical Records (EMR) experience. Experience taking manual and/or electronic vitals. Experience communicating with patients over the phone and in-person. Experience with sterile procedures. Experience assisting Providers with procedures. Experience working in a medical practice. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing.The associate will be required to walk for up to one hour a day, stand for five hours a day and sit for two hours.The individual must be able to lift twenty pounds and reach work above the shoulders.The individual must have good eye-hand coordination and fine finger dexterity to operate machines.The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers.The associate must have vision corrected and hearing in the normal range. This position is classified "at risk" for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)