UNITED MEDICAL SYSTEMS

Field Service Engineer Location Main Street, Birmingham, AL, 35242, United States Job Category UMS-FSE Employee Type Full Time Non Exempt Required Degree 2 Year Degree Manage Others No Description Field Service Engineer About Us: United Medical Systems/AKSM is a mobile healthcare services company offering shared service programs with an emphasis on delivering advanced technologies and cost- efficient solutions in the clinical areas of Urology. We are confident our partners, including healthcare facilities, physicians and their patients, all benefit from the enhanced medical capabilities that UMS provide. It is our dedicated and accomplished clinical and service teams that promote our goals and ensure the well-being of our customers nationwide. Job Summary: Report to Service Center and/or travel to Customer Sites to perform daily tasks associated with the upkeep and repair of mobile medical equipment. Travel outside local territory as needed - up to but not limited to 20% overnight. Work under direction of the Service Manager and complete assigned tasks. Initial focus on URS Holmium Laser units. Developmental training will be provided for additional Urological surgery devices that perform MR Fusion Prostate Biopsy and ESWL Lithotripsy (including X-ray and Ultrasound). Qualifications: 3 years of relevant experience in field service repair or engineering Possess a two-year degree in electronics or equivalent years of directly related experience Understanding of electronics theory / Proven experience working with electronics and schematics Proven analytical, problem solving, and troubleshooting skills using test equipment Strong mechanical skills with the ability to use hand and power tools The ability to fluently read, write, understand and communicate in English Essential Responsibilities/Duties/Functions/Tasks: Complete all service training provided by UMS and Respective Manufactures. Perform Preventative Maintenance (PM) in accordance with UMS, State, Federal, and Manufacture intervals. Troubleshoot and repair equipment per manufacturer guidelines utilizing appropriate diagnostic equipment and tools. Submit all service reports, preventative maintenance records, used parts, and expense reports on a weekly basis. Travel up to but not limited to 20% overnight. Maintain Company provided Service vehicle. Maintain a working knowledge of all equipment. Field service calls and perform necessary work in accordance with UMS protocol. In the event of equipment failure, follow current department procedures. Submit and discuss weekly itinerary with Service Manager. Maintain 24/7 availability for communication. Track and order spare parts as needed. Special Work Requirements: Ability to perform daily physical labor including lifting, pushing, and pulling heavy machinery Maintain a clean driving record. Benefits: Medical Insurance Dental Insurance Vision Insurance Fully Paid STD/LTD Insurance Fully Paid 2x Basic life Insurance 401k with excellent company match Paid Vacation/sick/personal Time pm19 PI43497cb18f8d-2145

Operations Coordinator Location 5775 West Old Shakopee Road, Bloomington, MN, 55437, United States Job Category UMS-OC Employee Type Full Time Non Exempt Manage Others No Description Operations Coordinator Are you a problem-solver with a passion for customer service? Do you thrive in a fast-paced environment where organization and communication are key? If so, we want you on our team! What Youll Do: As an Operations Coordinator, youll be the heartbeat of our scheduling and logistics operations. Youll work closely with our customers as well as our internal field technologists and support engineers to ensure service schedules run smoothly. Your role will involve: Coordinating and optimizing mobile service schedules daily. Providing top-tier customer support by responding to inquiries and schedule changes. Assigning resources and routes to ensure seamless service delivery. Maintaining accurate scheduling and account database records. Effectively maintain account database information for UMSs customers and patients. Focusing on high level of accuracy and timely data entry. Communicating effectively with customers, internal teams and field staff to ensure flawless experience. Problem solving in real time and ensuring our customers needs are met. Drive customer retention by providing additional support when needed. What We Are Looking For: Associates degree or equivalent work experience Highly detail-oriented with exceptional accuracy in data entry and record-keeping, and a strong commitment to data integrity. Proactive, high-energy individual with a customer-first mindset Strong organizational and multi-tasking skills Excellent communication and relationship building abilities The ability to remain calm and solution-focused in a fast-paced environment Experience in medical scheduling or a similar logistics role (2-3 years preferred) Compensation: an hour Benefit Offering: Medical insurance Dental Insurance Vision Insurance Fully Paid STD/LTD Insurance Fully Paid 2x Basic life Insurance 401k with excellent company match Paid Vacation/sick/personal Time pm19 Compensation details: 22-25 Hourly Wage PI071d1e8c272f-7809