Felton Institute

Job DescriptionJob Description Program Supervisor Support Services at 1633 Valencia Senior Division Agency Overview Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers. Program and Division Description Felton's Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. 1633 Valencia is a brand-new permanent supportive housing site for formerly homeless older adults in the Mission Neighborhood. Our program will provide welcoming, culturally congruent, and trauma-informed services to formerly homeless, income-eligible older adults aged 55+ residing at 1633 Valencia Street in San Francisco. Tenants are referred to through the Department of Homelessness and Supportive Housing's Coordinated Entry and Housing Ladder programs. The Support Services team offers comprehensive case management focused on community building, housing retention and stability, connecting residents with community resources, benefits advocacy, health and wellness services, and social programming. Staff work closely with the Mercy Housing property management team, conduct wellness checks, resolve housing issues, and engage tenants in social groups and community building, while promoting a harm reduction approach and ensuring services are delivered equitably and inclusively in alignment with Felton's mission. Job Description Under the supervision of the Director of Workforce and Engagement Services, this position leads a team of case managers and peer support specialists to serve tenants of the 1633 Valencia Apartments. The Program Supervisor coordinates the engagement, assessment, case management linkage, and housing stability services. The Program Supervisor will coordinate closely with Mercy Housing, our property management partners, wellness checks, and emergency safety checks. The Program Supervisor will also coordinate the monthly group schedule and community meeting. This leadership position provides structure and program development in operations, in collaboration with the Director of Workforce and Engagement Services, and provides supervision to the three case managers and two peer support specialists on the team. Program Specific Responsibilities Responsible for overall operations of the Mercy Housing contract, under the direction of the Director of Workforce and Engagement Services in providing housing stabilization and engagement services in collaboration with Mercy and Housing and Supportive Services (HSH). Collaborative and coordinated team efforts with Mercy Housing staff and all internal and external stakeholders Supervises the interdisciplinary team onsite to provide onsite support to residents Creates a welcoming community milieu within the apartment building by supporting meal programs, community building events, and tenant advocacy. Acts as a point person in collaborating with property management and HSH to support tenants in maintaining stable independent housing Attends appropriate meetings with building partners, funders, and external partners, as directed by the Director of Workforce and Engagement Services. Provides crisis intervention and management to prevent eviction and hospitalization, and if necessary, collaborates with the supportive linkage teams as required. Provide skills-building and case management services based on medical and resource linkage needs. Maintains thorough records in accordance with mandated and compliance standards from Housing and Supportive Services (HSH). Oversees the documentation needs of the case managers and peer support specialists, building capacity and expertise within the team. Leads the team meetings and case conferences. Exchange of resources and ideas, including hosting training courses in collaboration with Mercy Housing staff. Manages data collection in the ONE system in collaboration with HSH and Mercy Housing. Participates in Felton's training opportunities, including the development of specializations in evidence-informed treatments and practices, is an ongoing training approach. Other duties and responsibilities as assigned Minimum Requirements and Qualifications Master's degree or higher in public/human services, community development, or related behavioral/social science fields- or the equivalent experience in the field. Previous experience in leadership, preferably within a residential setting and in working with housing programs and property management. Bilingual in Spanish strongly preferred Experience in case management and HSH population, and in working with at-risk adults and/or older adults. Excellent communication skills both in written and verbal formats Knowledgeable and consultation in working with at risk clients with medical, cognitive deficits, isolation and other socio-economic and vulnerable populations. Solution-focused and proactive in problem solving skills within a multi-disciplinary team and with external agency partners and individuals. Strong recovery model approach to care and ability to form strong outreach and engaging relationships with residents from diverse backgrounds, and who often are underserved by traditional care models. Ability to work well under pressure while meeting multiple deadlines. Computer skills proficiency in applications for electronic records, Zoom, Box, Microsoft/Outlook applications, and other technologies as needed for the role. Ability to be a team player with a welcoming supportive attitude. Additional Information: Reports to: Director of Workforce and Engagement Services Job Type: Full-time Work Schedule: Onsite FLSA Status: Exempt Salary Range: $105,000 - $115,000 Annually (DOE) Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match. Applying Instruction: Candidates should apply for the position at our career page "careers.felton.org" OR directly email resumes to .