Concentra

Overview: The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures. Responsibilities: MAJOR DUTIES AND RESPONSIBILITIES: Primary Functions: Account resolution via communications with employers, insurance companies, TPAs and labs. Incoming customer service calls with clients. Processing rebills & correspondence. Managing aging reports. Submit employer profile updates and information as necessary. A/R Aging Report Outgoing calls to insurance companies, employers, etc. Adjustments are applied when appropriate Generating rebills for outstanding A/R Handle Employer issues Documentation Document notes into billing system Request documentation from clinics to support charges Address correspondence and customer requests Rebills Generate rebills for open balances Correct insurance information and redirect bills to appropriate payer Update employer changes and re-submit corrected bills Other Duties Performs additional duties as assigned Qualifications: EDUCATION/CREDENTIALS: High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience Minimum of one-year accounts receivable experience (occupational health preferred). Problem solving and ability to handle multiple tasks Minimum of one-year collection experience (occupational health preferred). Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. JOB RELAVENT EXPERIENCE: Excellent communication and organizational skills Problem solving skills and ability to handle multiple tasks Excellent writing and documentation skills required One year medical collection experience Ability to work independently Requires outstanding customer service skills and excellent problem solving skills Ability to assist peers and train new employees. Consistently meets or exceeds pre-established goals Ability to handle special projects Ability to handle multiple duties and priorities, when assigned. Experience with a multi-location practice Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES: Strong computer skills Microsoft Word and Excel knowledge and experience Ability to operate 10 key numerical pad by touch Ability to work under tight time schedules Strong customer service and communication skills Excellent problem solving skills and ability to handle multiple tasks Ability to work independently Ability to be detailed oriented Ability to assist peers WORKING CONDITIONS/PHYSICAL DEMANDS: Office Environment Sitting for extended periods of time Ability to lift light weights of under 15 lbs. Heavy telephone work. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Additional Data: • 401(k) with Employer Match • Medical/Vision/Prescription/Dental Plans • Life Insurance/Disability • Paid Time Off/Holidays • Colleague Referral Bonus Program This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.

Overview: Concentra is the nation's largest provider of workplace health services, and we proudly own and operate 500+ outpatient clinics across the United States, offering Occupational Medicine, Urgent Care, Physical Therapy and Advanced Specialist services. Our driving purpose is to provide a superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner - one patient at a time. The Director, Operations builds teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for operational management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites. Responsibilities: Ensures execution on core business model across markets and service lines. Monitors key metrics to achieve patient consistency: % MS Referred, Visits per Case, % Therapy SDE, % Seen, PI's, LOS, NPER, TAT, and NPS. Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites. Assists Center Operations Directors and Associate Director Operations in assessing center processes and work flows to continuously improve the patient experience. Ensures clinician ability to focus on patient care and outcomes. Accountable for supporting and driving the following (with clinician leader approval): clinician recruiting, clinician W2W (90-day schedule), all credentialing, FTE spreadsheet, salary analysis, and contract labor. Meet NPER/NPS targets. Works collaboratively with clinical and therapy to ensure appropriate support and work flows to foster caring environment for treatment. Maintains and leverages relationships (to include stewardship and client meetings) with employers, payers, referral sources, networks, local communities, etc. to drive market growth. Resolves/addresses (if resolution not available) all customer and center issues within 48-72 hours. Mentors and coaches operations leaders regarding business metrics, patient/client satisfaction, center management, etc. Develops colleague success through all aspects of the talent life cycle for operations within the region including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning. Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition. Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes. Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan. Plans and executes strategies and business processes within market. Monitors and manages appropriate key business and clinical metrics: GRV, EBITDA, efficiencies, PI, cost per encounter, coding and documentation and other metrics as determined by senior leadership. Reviews key indicator reports - IOS, suspense, DOT, ops dashboard, etc. to take action in order to achieve annual business plan. P&L ownership and financial responsibility for market level budget and all metrics. Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice Qualifications: Bachelor's degree or equivalent experience and education in business administration or related field from an accredited college/university In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related experience and vice versa Customarily has at least three or more years of direct management experience Customarily has at least five or more years Operations management experience Healthcare experience preferred Multi-site management The position requires an employee to travel to carry out the business of the company, as such access to and/or reliable transportation is required. The employee will adhere to the company's Motor Vehicle Safety Policy and may be reimbursed (e.g., mileage) in accordance with company policies. Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Strong service mentality and a focus on achieving all aspects of defined service standards Excellent telephone and personal etiquette Warm, positive, energetic demeanor Effective oral and written communication skills Tactful and diplomatic communication style Outstanding professional demeanor Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Effective performance assessment skills Continued focus on self-development Proficient in computer applications such as Word and Excel Strong organizational skills Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively Ability to resolve colleague, client and patient issues in an effective and timely manner. OTHER Work is performed in a clinical office/field environment Moderate travel (may include overnight) up to 25% Involves frequent telephone and in-person contact with clients, staff, vendors, consultants, and Management. Requires the ability to work in a demanding environment, to work a flexible schedule and to effectively resolve conflicts as they arise. While performing the duties of this job, the employee is regularly required to sit, walk, and stand. Occasional lifting up to 20 pounds. Corrected or normal vision is required in the performance of tasks inherent to office work. Requires moderate typing skills and manual dexterity to operate a keyboard, calculator, telephone, copier, and such other office equipment as necessary. It is necessary to view and type on computer screens for variable periods of time. Additional Data: We offer full medical, dental, and vision insurance, in addition to matching 401K, paid time off, holiday time off, and colleague referral bonus program. Outstanding benefits and salary compliment your work/life balance. Are you ready to make Concentra your final career destination? We look forward to working with you very soon. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures. Responsibilities: MAJOR DUTIES AND RESPONSIBILITIES: Primary Functions: Account resolution via communications with employers, insurance companies, TPAs and labs. Incoming customer service calls with clients. Processing rebills & correspondence. Managing aging reports. Submit employer profile updates and information as necessary. A/R Aging Report Outgoing calls to insurance companies, employers, etc. Adjustments are applied when appropriate Generating rebills for outstanding A/R Handle Employer issues Documentation Document notes into billing system Request documentation from clinics to support charges Address correspondence and customer requests Rebills Generate rebills for open balances Correct insurance information and redirect bills to appropriate payer Update employer changes and re-submit corrected bills Other Duties Performs additional duties as assigned Qualifications: EDUCATION/CREDENTIALS: High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience Minimum of one-year accounts receivable experience (occupational health preferred). Problem solving and ability to handle multiple tasks Minimum of one-year collection experience (occupational health preferred). Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. JOB RELAVENT EXPERIENCE: Excellent communication and organizational skills Problem solving skills and ability to handle multiple tasks Excellent writing and documentation skills required One year medical collection experience Ability to work independently Requires outstanding customer service skills and excellent problem solving skills Ability to assist peers and train new employees. Consistently meets or exceeds pre-established goals Ability to handle special projects Ability to handle multiple duties and priorities, when assigned. Experience with a multi-location practice Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES: Strong computer skills Microsoft Word and Excel knowledge and experience Ability to operate 10 key numerical pad by touch Ability to work under tight time schedules Strong customer service and communication skills Excellent problem solving skills and ability to handle multiple tasks Ability to work independently Ability to be detailed oriented Ability to assist peers WORKING CONDITIONS/PHYSICAL DEMANDS: Office Environment Sitting for extended periods of time Ability to lift light weights of under 15 lbs. Heavy telephone work. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Additional Data: Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience. Apply today! Responsibilities: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. THE DETAILS • Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer's protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Maintains inventory of office supplies and printed forms. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Attends center staff meetings and participates in ongoing training • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists Center Administrator in managing daily administrative functions. • Complete understanding and ability to perform in all aspects of front office operations • Performs duties to achieve or exceed established service standards • Assists in maintaining a neat, clean and orderly appearance throughout the facility Qualifications: JOB REQUIREMENTS: High school graduate or equivalent One year of experience in customer service environment preferred Demonstrated Intermediate knowledge of PCs, word processing, and data entry Demonstrated excellent customer service and communication skills WORK ENVIRONMENT AND CONDITIONS: Fast paced, deadline-oriented office environment Additional Data: BENEFITS SUMMARY: 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience. Apply today! Responsibilities: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. THE DETAILS • Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer's protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Maintains inventory of office supplies and printed forms. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Attends center staff meetings and participates in ongoing training • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists Center Administrator in managing daily administrative functions. • Complete understanding and ability to perform in all aspects of front office operations • Performs duties to achieve or exceed established service standards • Assists in maintaining a neat, clean and orderly appearance throughout the facility Qualifications: JOB REQUIREMENTS: High school graduate or equivalent One year of experience in customer service environment preferred Demonstrated Intermediate knowledge of PCs, word processing, and data entry Demonstrated excellent customer service and communication skills WORK ENVIRONMENT AND CONDITIONS: Fast paced, deadline-oriented office environment Additional Data: BENEFITS SUMMARY: 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience. Apply today! Responsibilities: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. THE DETAILS • Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer's protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Maintains inventory of office supplies and printed forms. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Attends center staff meetings and participates in ongoing training • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists Center Administrator in managing daily administrative functions. • Complete understanding and ability to perform in all aspects of front office operations • Performs duties to achieve or exceed established service standards • Assists in maintaining a neat, clean and orderly appearance throughout the facility Qualifications: JOB REQUIREMENTS: High school graduate or equivalent One year of experience in customer service environment preferred Demonstrated Intermediate knowledge of PCs, word processing, and data entry Demonstrated excellent customer service and communication skills WORK ENVIRONMENT AND CONDITIONS: Fast paced, deadline-oriented office environment Additional Data: BENEFITS SUMMARY: 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures. Responsibilities: MAJOR DUTIES AND RESPONSIBILITIES: Primary Functions: Account resolution via communications with employers, insurance companies, TPAs and labs. Incoming customer service calls with clients. Processing rebills & correspondence. Managing aging reports. Submit employer profile updates and information as necessary. A/R Aging Report Outgoing calls to insurance companies, employers, etc. Adjustments are applied when appropriate Generating rebills for outstanding A/R Handle Employer issues Documentation Document notes into billing system Request documentation from clinics to support charges Address correspondence and customer requests Rebills Generate rebills for open balances Correct insurance information and redirect bills to appropriate payer Update employer changes and re-submit corrected bills Other Duties Performs additional duties as assigned Qualifications: EDUCATION/CREDENTIALS: High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience Minimum of one-year accounts receivable experience (occupational health preferred). Problem solving and ability to handle multiple tasks Minimum of one-year collection experience (occupational health preferred). Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. JOB RELAVENT EXPERIENCE: Excellent communication and organizational skills Problem solving skills and ability to handle multiple tasks Excellent writing and documentation skills required One year medical collection experience Ability to work independently Requires outstanding customer service skills and excellent problem solving skills Ability to assist peers and train new employees. Consistently meets or exceeds pre-established goals Ability to handle special projects Ability to handle multiple duties and priorities, when assigned. Experience with a multi-location practice Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES: Strong computer skills Microsoft Word and Excel knowledge and experience Ability to operate 10 key numerical pad by touch Ability to work under tight time schedules Strong customer service and communication skills Excellent problem solving skills and ability to handle multiple tasks Ability to work independently Ability to be detailed oriented Ability to assist peers WORKING CONDITIONS/PHYSICAL DEMANDS: Office Environment Sitting for extended periods of time Ability to lift light weights of under 15 lbs. Heavy telephone work. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Additional Data: 401(k) with Employer Match • Medical/Vision/Prescription/Dental Plans • Life Insurance/Disability • Paid Time Off/Holidays• Colleague Referral Bonus Program This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.

Overview: JOB SUMMARY: Performs a variety of tasks in a clinic setting to enable Therapists to advise and treat patients in accordance with Concentra policies, practices and procedures. Responsibilities: MAJOR DUTIES & RESPONSIBILITIES: Reviews initial referral request for therapy services. Reviews PT Authorization Guidelines and Protocol notes. Contacts appropriate payer (employer/insurance carrier) to obtain authorization for requested therapy services. Submits required documentation to payer to assist in authorization process. Notifies the patient of scheduled therapy appointment(s) Documents all appropriate information per Policy and Procedure. Communicates referral status and/or non-standard issues to the referring CMC Provider, Center Therapy Director, CSS Manager and other involved parties. Communicates with center staff as necessary. Submits appropriate reports to CSS Manager/Area Therapy Director. Occusource-Check in therapy Check out - therapy Schedule Charge out therapy Escorts patients and coordinate flow Pulls medical records and process charts Calls no shows Maintains authorization process/logs Tracks Plan of Care Patient Care/Dept. maintenance: (increase therapist efficiency) Walk patients from therapy to the exam room and write the appropriate information on the provider board. Print transcriptions and reports for Center Therapy Director Call for authorization and document on correct form. If after 3 attempts, is unsuccessful in obtaining authorization, contact employer and notify Medical Director and Center Therapy Director. Call patients daily to remind them of their appointment for the next day and fill out appropriate log. Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment. Wash/Fold therapy linens. Wipe down treatment tables. Refill ultra sound bottles. Check temperature of hydro collator / paraffin bath and record in daily log. Performs HPEs Weekly: Maintain inventory of therapy supplies and printed forms. Discard electrodes of discharged patients. Put together packets for Group Health Marketing. Monthly Fill/change water as needed in hot pack collator. Maintain inventory Fill/change water as needed in hot pack collator. Defrost cold pack collator. Performs department cleaning Completes Essential Functions inventory form Assists with patient set up/take down Supervises exercise programs Performs other duties as assigned. WORKING CONDITIONS: Office environment This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Qualifications: EDUCATION/CREDENTIALS: High school diploma or GED- Additional Data: BENEFITS SUMMARY: 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience. Apply today! Responsibilities: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. THE DETAILS • Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer's protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Maintains inventory of office supplies and printed forms. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Attends center staff meetings and participates in ongoing training • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists Center Administrator in managing daily administrative functions. • Complete understanding and ability to perform in all aspects of front office operations • Performs duties to achieve or exceed established service standards • Assists in maintaining a neat, clean and orderly appearance throughout the facility Qualifications: JOB REQUIREMENTS: High school graduate or equivalent One year of experience in customer service environment preferred Demonstrated Intermediate knowledge of PCs, word processing, and data entry Demonstrated excellent customer service and communication skills WORK ENVIRONMENT AND CONDITIONS: Fast paced, deadline-oriented office environment Additional Data: BENEFITS SUMMARY: 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience. Apply today! Responsibilities: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. THE DETAILS • Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer's protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Maintains inventory of office supplies and printed forms. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Attends center staff meetings and participates in ongoing training • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists Center Administrator in managing daily administrative functions. • Complete understanding and ability to perform in all aspects of front office operations • Performs duties to achieve or exceed established service standards • Assists in maintaining a neat, clean and orderly appearance throughout the facility Qualifications: JOB REQUIREMENTS: High school graduate or equivalent One year of experience in customer service environment preferred Demonstrated Intermediate knowledge of PCs, word processing, and data entry Demonstrated excellent customer service and communication skills WORK ENVIRONMENT AND CONDITIONS: Fast paced, deadline-oriented office environment Additional Data: BENEFITS SUMMARY: 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures. Responsibilities: MAJOR DUTIES AND RESPONSIBILITIES: Primary Functions: Account resolution via communications with employers, insurance companies, TPAs and labs. Incoming customer service calls with clients. Processing rebills & correspondence. Managing aging reports. Submit employer profile updates and information as necessary. A/R Aging Report Outgoing calls to insurance companies, employers, etc. Adjustments are applied when appropriate Generating rebills for outstanding A/R Handle Employer issues Documentation Document notes into billing system Request documentation from clinics to support charges Address correspondence and customer requests Rebills Generate rebills for open balances Correct insurance information and redirect bills to appropriate payer Update employer changes and re-submit corrected bills Other Duties Performs additional duties as assigned Qualifications: EDUCATION/CREDENTIALS: High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience Minimum of one-year accounts receivable experience (occupational health preferred). Problem solving and ability to handle multiple tasks Minimum of one-year collection experience (occupational health preferred). Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. JOB RELAVENT EXPERIENCE: Excellent communication and organizational skills Problem solving skills and ability to handle multiple tasks Excellent writing and documentation skills required One year medical collection experience Ability to work independently Requires outstanding customer service skills and excellent problem solving skills Ability to assist peers and train new employees. Consistently meets or exceeds pre-established goals Ability to handle special projects Ability to handle multiple duties and priorities, when assigned. Experience with a multi-location practice Medical billing courses may take the place of on-the-job experience. Microsoft Excel, Outlook, Word experience desired This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES: Strong computer skills Microsoft Word and Excel knowledge and experience Ability to operate 10 key numerical pad by touch Ability to work under tight time schedules Strong customer service and communication skills Excellent problem solving skills and ability to handle multiple tasks Ability to work independently Ability to be detailed oriented Ability to assist peers WORKING CONDITIONS/PHYSICAL DEMANDS: Office Environment Sitting for extended periods of time Ability to lift light weights of under 15 lbs. Heavy telephone work. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Additional Data: Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra is the nation's largest provider of workplace health services, and we proudly own and operate 500+ outpatient clinics across the United States, offering Occupational Medicine, Urgent Care, Physical Therapy and Advanced Specialist services. Our driving purpose is to provide a superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner - one patient at a time. The Director, Operations builds teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for operational management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites. Responsibilities: Ensures execution on core business model across markets and service lines. Monitors key metrics to achieve patient consistency: % MS Referred, Visits per Case, % Therapy SDE, % Seen, PI's, LOS, NPER, TAT, and NPS. Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites. Assists Center Operations Directors and Associate Director Operations in assessing center processes and work flows to continuously improve the patient experience. Ensures clinician ability to focus on patient care and outcomes. Accountable for supporting and driving the following (with clinician leader approval): clinician recruiting, clinician W2W (90-day schedule), all credentialing, FTE spreadsheet, salary analysis, and contract labor. Meet NPER/NPS targets. Works collaboratively with clinical and therapy to ensure appropriate support and work flows to foster caring environment for treatment. Maintains and leverages relationships (to include stewardship and client meetings) with employers, payers, referral sources, networks, local communities, etc. to drive market growth. Resolves/addresses (if resolution not available) all customer and center issues within 48-72 hours. Mentors and coaches operations leaders regarding business metrics, patient/client satisfaction, center management, etc. Develops colleague success through all aspects of the talent life cycle for operations within the region including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning. Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition. Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes. Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan. Plans and executes strategies and business processes within market. Monitors and manages appropriate key business and clinical metrics: GRV, EBITDA, efficiencies, PI, cost per encounter, coding and documentation and other metrics as determined by senior leadership. Reviews key indicator reports - IOS, suspense, DOT, ops dashboard, etc. to take action in order to achieve annual business plan. P&L ownership and financial responsibility for market level budget and all metrics. Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice Qualifications: Bachelor's degree or equivalent experience and education in business administration or related field from an accredited college/university In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related experience and vice versa Customarily has at least three or more years of direct management experience Customarily has at least five or more years Operations management experience Healthcare experience preferred Multi-site management The position requires an employee to travel to carry out the business of the company, as such access to and/or reliable transportation is required. The employee will adhere to the company's Motor Vehicle Safety Policy and may be reimbursed (e.g., mileage) in accordance with company policies. Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Strong service mentality and a focus on achieving all aspects of defined service standards Excellent telephone and personal etiquette Warm, positive, energetic demeanor Effective oral and written communication skills Tactful and diplomatic communication style Outstanding professional demeanor Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Effective performance assessment skills Continued focus on self-development Proficient in computer applications such as Word and Excel Strong organizational skills Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively Ability to resolve colleague, client and patient issues in an effective and timely manner. OTHER Work is performed in a clinical office/field environment Moderate travel (may include overnight) up to 25% Involves frequent telephone and in-person contact with clients, staff, vendors, consultants, and Management. Requires the ability to work in a demanding environment, to work a flexible schedule and to effectively resolve conflicts as they arise. While performing the duties of this job, the employee is regularly required to sit, walk, and stand. Occasional lifting up to 20 pounds. Corrected or normal vision is required in the performance of tasks inherent to office work. Requires moderate typing skills and manual dexterity to operate a keyboard, calculator, telephone, copier, and such other office equipment as necessary. It is necessary to view and type on computer screens for variable periods of time. Additional Data: We offer full medical, dental, and vision insurance, in addition to matching 401K, paid time off, holiday time off, and colleague referral bonus program. Outstanding benefits and salary compliment your work/life balance. Are you ready to make Concentra your final career destination? We look forward to working with you very soon. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra is seeking a full time associate director of therapy operations. Our colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying: A healing focus A selfless heart A tireless resolve Position Summary Builds clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for therapy management of all sites (centers and onsites) within area of responsibility. Responsibilities: The Details Spends 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience. Whether functioning in the capacity of CTD at a specific location, or in the capacity of the Market Float, will assume the Role and Responsibilities of the CTD. Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit. Identifies and communicates to DTO opportunities to improve clinical quality, workflows and safety at the center and market levels. Drives patient and client experience and satisfaction metrics. Practices the Perfect PT visit/service delivery and leads by example. Works with DTO and medical to identify clinical improvement opportunities. Works collaboratively with operations to ensure appropriate support work flows that foster a caring environment for treatment. Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responds to requests within 24 hours. Mentors and trains future clinical leaders while treating. Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition. Assists with or leads clinical meetings for DTO as needed. Understands center financial drivers and outcomes in order to achieve annual business plan. Assists DTO, ADO and EA to make staffing adjustments to unforeseen coverage needs. Scope measures Direct reports: Varies Budget responsibility: Yes Qualifications: Education/credentials Licensure requirements of jurisdiction. Job-related experience Three years of clinical experience without occupational health background or two years with occupational health background Job-related skills/competencies Demonstrated clinical knowledge of physical/occupational therapy services Demonstrated dedication to Concentra's philosophy of therapy in occupational medicine Demonstrated interest in the leadership of therapy staff Demonstrated leadership qualities and administrative abilities to the job responsibilities as described Demonstrated strong communication skills and the ability to exercise proper judgment, make decisions, and motivate employees Working conditions/physical demands Clinical environment Additional Data: BENEFITS SUMMARY: Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends Our robust time off program includes PTO, Holidays, CME, & Extended Illness Days Training provided in our best-in-class Occupational Medicine Process Management Model Center Achievement Bonuses Medical Malpractice Coverage CME Allowance 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Colleague Referral Bonus Program If you're looking for an organization that cares for your growth and well-being as much it does its patients, Apply Today! This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: Concentra is the nation's largest provider of workplace health services, and we proudly own and operate 500+ outpatient clinics across the United States, offering Occupational Medicine, Urgent Care, Physical Therapy and Advanced Specialist services. Our driving purpose is to provide a superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner - one patient at a time. The Director, Operations builds teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for operational management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites. Responsibilities: Ensures execution on core business model across markets and service lines. Monitors key metrics to achieve patient consistency: % MS Referred, Visits per Case, % Therapy SDE, % Seen, PI's, LOS, NPER, TAT, and NPS. Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites. Assists Center Operations Directors and Associate Director Operations in assessing center processes and work flows to continuously improve the patient experience. Ensures clinician ability to focus on patient care and outcomes. Accountable for supporting and driving the following (with clinician leader approval): clinician recruiting, clinician W2W (90-day schedule), all credentialing, FTE spreadsheet, salary analysis, and contract labor. Meet NPER/NPS targets. Works collaboratively with clinical and therapy to ensure appropriate support and work flows to foster caring environment for treatment. Maintains and leverages relationships (to include stewardship and client meetings) with employers, payers, referral sources, networks, local communities, etc. to drive market growth. Resolves/addresses (if resolution not available) all customer and center issues within 48-72 hours. Mentors and coaches operations leaders regarding business metrics, patient/client satisfaction, center management, etc. Develops colleague success through all aspects of the talent life cycle for operations within the region including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning. Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition. Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes. Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan. Plans and executes strategies and business processes within market. Monitors and manages appropriate key business and clinical metrics: GRV, EBITDA, efficiencies, PI, cost per encounter, coding and documentation and other metrics as determined by senior leadership. Reviews key indicator reports - IOS, suspense, DOT, ops dashboard, etc. to take action in order to achieve annual business plan. P&L ownership and financial responsibility for market level budget and all metrics. Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice Qualifications: Bachelor's degree or equivalent experience and education in business administration or related field from an accredited college/university In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related experience and vice versa Customarily has at least three or more years of direct management experience Customarily has at least five or more years Operations management experience Healthcare experience preferred Multi-site management The position requires an employee to travel to carry out the business of the company, as such access to and/or reliable transportation is required. The employee will adhere to the company's Motor Vehicle Safety Policy and may be reimbursed (e.g., mileage) in accordance with company policies. Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Strong service mentality and a focus on achieving all aspects of defined service standards Excellent telephone and personal etiquette Warm, positive, energetic demeanor Effective oral and written communication skills Tactful and diplomatic communication style Outstanding professional demeanor Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Effective performance assessment skills Continued focus on self-development Proficient in computer applications such as Word and Excel Strong organizational skills Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively Ability to resolve colleague, client and patient issues in an effective and timely manner. OTHER Work is performed in a clinical office/field environment Moderate travel (may include overnight) up to 25% Involves frequent telephone and in-person contact with clients, staff, vendors, consultants, and Management. Requires the ability to work in a demanding environment, to work a flexible schedule and to effectively resolve conflicts as they arise. While performing the duties of this job, the employee is regularly required to sit, walk, and stand. Occasional lifting up to 20 pounds. Corrected or normal vision is required in the performance of tasks inherent to office work. Requires moderate typing skills and manual dexterity to operate a keyboard, calculator, telephone, copier, and such other office equipment as necessary. It is necessary to view and type on computer screens for variable periods of time. Additional Data: We offer full medical, dental, and vision insurance, in addition to matching 401K, paid time off, holiday time off, and colleague referral bonus program. Outstanding benefits and salary compliment your work/life balance. Are you ready to make Concentra your final career destination? We look forward to working with you very soon. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: JOB DESCRIPTION: Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the Front Office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience. If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. Apply today! Responsibilities: DAILY RESPONSIBILITIES: As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties. Greets patients and visitors, communicates wait times and directs them accordingly. • Obtains authorization as needed to process patients for services needed. • Checks patients in appropriate patient management system in accordance with client company protocols. • Explains all required forms to patients and ensures proper completion of all paperwork. • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer's protocols. • Files paperwork, medical records and correspondence according to defined company procedure. • Maintains inventory of office supplies and printed forms. • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms. • Follows HIPAA guidelines and safety rules • Attends center staff meetings and participates in ongoing training • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required. • Assists Center Administrator in managing daily administrative functions. • Complete understanding and ability to perform in all aspects of front office operations • Performs duties to achieve or exceed established service standards • Assists in maintaining a neat, clean and orderly appearance throughout the facility • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications: JOB REQUIREMENTS: High school graduate or equivalent One year of experience in customer service environment preferred Demonstrated Intermediate knowledge of PCs, word processing, and data entry Demonstrated excellent customer service and communication skills Additional Data: This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans

Overview: From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose: Improving the health of America's workforce, one patient at a time. Our commitment is that every patient is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful and skillful colleagues. We do this by putting all customers first and by displaying: A healing focus A selfless heart A tireless resolve Responsibilities: In addition to performing accounts receivable duties performs various lead duties for a group of accounts receivable representatives to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures. RESPONSIBILITIES Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs Processes rebills and composes correspondence to customers Monitors and reviews account aging reports to ensure timely collection Reviews documents and reconciles discrepancies and makes needed adjustments Performs account payment reconciliations with incoming receipts Prepares and distributes periodic reports on A/R and past due accounts for management and clients Negotiates with clients' repayment terms on past due accounts Makes decisions on referring accounts for collection or writing off Trains new employees and assist peers Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice A/R Aging Report Determines when adjustments are appropriate and necessary and applies Resolves Employer Issues when necessary, such as misapplied or missing payments Documentation Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation Rebills Monitors rebills for open balances and takes appropriate action Schedules and distributes work to meet deadlines and facilitate efficient workflows. Qualifications: QUALIFICATIONS High school diploma or GED equivalent Some college courses, preferred Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred) Medical billing courses may take the place of on-the-job experience Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Familiarity with Microsoft Excel, Outlook, Word experience required Ability to communicate effectively and professionally Excellent time management skills Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism Excellent writing and documentation skills Ability to work independently Ability to handle multiple tasks, projects, duties, and priorities, when assigned Additional Data: 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program This position is eligible to earn a base compensation rate in the range of $17 to $20 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. Concentra is an Equal Opportunity Employer, including disability/veterans