The Resource Co

We're now hiring Customer Service Representatives to work REMOTELY for our client, a credit reporting agency based out of Greensboro! Employees will work variable hours (between the hours of 7:00am-7:00pm) Monday-Friday. Customer Service Reps will interface with customers via inbound calls or the internet in order to resolve routine problems with products or services. All employees are expected to exercise professionalism with customers, consumers, and fellow employees. Confidentiality of sensitive information is imperative, and integrity is essential. Ideal candidates will have previous experience in a call service center environment, and be able to maintain professionalism in potentially stressful situations. If you're interested in a new work-from-home (WFH) customer service opportunity and feel you would be a good fit, apply today! Responsibilities: - Answer incoming phone calls from customers and identify the type of assistance they need - Handle escalated calls, resolving more complex customer issues - Ask questions and listen actively to identify issues while documenting required information in computer systems - Assist customers in navigating company website - Use computer system to track, gather information, and/or troubleshoot - Achieve productivity standards and goals set by the company while maintaining high level of customer service - Other duties are assigned based on department's needs. - Must be able to work a flexible schedule as needed to meet demands Requirements: - High school diploma or equivalent - Basic office mathematical skills - Knowledge of general office computer skills - Familiarity with computer and Windows PC applications - At least 1-year of Customer Service Representative (CSR) experience or 1-year of experience in a call center setting or phone support role - Ability to multi-task duties and multiple products, and multiple levels of benefits within each product - Successfully complete a Customer Service training class and demonstrate proficiency of the material - Able to work in a team environment