Vitas Healthcare

The nurse practitioner is a member of the core interdisciplinary group whose primary function is to provide consultation in palliative care, symptom management and supportive care to meet the needs of the seriously ill patient and family, as requested by the referring physician. The nurse practitioner will work with the interdisciplinary group who implement the plan of care. Facilitate clarification of patient and family goals of care. Facilitate access to appropriate support models of care (i.e., hospice, rehabilitation, on-going aggressive treatment). Assist with diagnosis, treatment and management of acute and chronic health conditions. Educate facility staff, co-workers and the community on all aspects of palliative care and the services provided by VITAS Palliative Care. Attend, participate, and lead (when applicable) internal VITAS Palliative Care s team meetings. Consult with the referring physician, the acute care team and other involved providers to contribute to the patient s plan of care. Prepare and maintain accurate patient records, charts and documents to support the medical practice and reimbursement for services provided. Prescribe medications including controlled substances to the extent delegated and licensed and after collaboration with palliative care and referring physician. Order diagnostics / treatments as needed after collaboration with palliative care and referring physicians. Interpret, evaluate and communicate diagnostic findings to the appropriate parties. Collaborate with and supervise palliative care team members, when applicable. Assist in development of clinical practice guidelines / standards in support of quality palliative care as requested by supervisor. Utilize a customer service approach in all interactions with VITAS customers. Adhere to the practice of confidentiality regarding patients, families, staff and the organization. Participate in on-call rotation as needed. Other duties as requested by supervisor. Experience: Minimum five years nursing experience; clinical nursing care in oncology, hospice, geriatrics, intensive care preferred. Knowledge of the interdisciplinary team concept. Experience in patient education, care planning and management of pain and other symptoms for patients with advanced, serious illness is desired. Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word. Education: Masters of Nursing from an accredited university. Job Responsibilities Nurse practitioner for palliative and hospice, to do Goals of Care for HCA Lake City Medical Center and also be cross-trained in admissions.

PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives. Monday- Friday 8a-5p In Office JOB RESPONSIBILITIES Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement. Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to: Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures. Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors. CAHPS survey: Identify negative comments/responses and initiate service comments as appropriate. QAPI dashboard: drill down, analyze and report data. Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current. Infection Control Reporting: data maintenance and analysis. Incident Reporting: data maintenance and analysis, submission of documents for incidents identified as serious adverse events, completion of 3500A for home medical equipment-related incidents. Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership. Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management. Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management. Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management. Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives. Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: Quality Update Report (QUR): prepare and submit monthly report to regional and senior management to communicate updates of Quality Assessment and Performance Improvement areas. QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting. Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements. -Facilitates Performance Improvement Projects including the coordination of performance improvement teams. -Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic). -Maintains any and all versions of the PI Plan Manual. -Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs. -Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support: Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report. Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials. -Collaborates with the PCA for external audits and records requests. -Participate in pilot projects related to QAPI initiatives as requested. -For programs or regions with a Performance Improvement Specialist (PIS) Assistant: Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed. Other duties as assigned. JOB QUALIFICATIONS Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground background. Certified Professional in Health Care Quality (preferred). Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body. Experience with data collection, measurement tools, and data analysis. Experience in a quality assurance/improvement

Job Description A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. Position structure Reports to and managed by the Program s GM Leadership Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their program Lead by example through field coaching, account development, and community activities Created a positive culture of growth and development Strategy Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment Customer Service Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS business Review and provide guidance on program-related customer complaints. Support and develop quality improvement initiatives based on internal and external survey results and time in field MAKM (Measurement, Analysis, and Knowledge Management) Admissions-focused process improvement project management for the program Admissions Performance KPI (Can change based on national direction): Length of Intake/Same Day Admit Speed to Referral/Appointment Training Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targets Workforce Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external) Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard Operations Compliance with AM required duties as here and within training materials Audits: Daily, weekly, monthly, quarterly and annual Monthly program, region, division and national meetings Budget and operation expense and performance management Results Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics. Experience: 5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferred Ability to work on various assignments simultaneously Knowledge of industry policies and practices Ability to motivate and develop others Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.) Demonstrates experiences of developing strategies and solutions to improve Admissions performance Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. Certification & Licensure: Current RN/NP license Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include Competitive compensation Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Roadside Assistance

PEFORMANCE IMPROVEMENT SPECIALIST The primary function of the Performance Improvement Specialist is to support and facilitate quality assessment and performance improvement (QAPI) activities for the local hospice branch (also referred to as hospice program). The QAPI Program is an on-going, data driven, organization-wide program involving data collection, analysis, and collaborative development of performance improvement initiatives. Monday- Friday 8a-5p In Office JOB RESPONSIBILITIES Performs ongoing quality assessment through data collection and analysis as directed by VITAS Policies, Procedures, and Standards. Works with hospice program leadership to identify quality and performance trends and areas for improvement. Performs quality monitoring activities (tracking, trending, and analysis) including, but not limited to: Hospice Quality Reporting Program (HQRP): data collection and analysis of data associated with HQRP components, including but not limited to: Consumer Assessment of Healthcare Providers and Systems survey (CAHPS), claims-based measures, Hospice Item Set and any future measures. Care Compare: data collection, tracking, and benchmarking HQRP scores against competitors. CAHPS survey: Identify negative comments/responses and initiate service comments as appropriate. QAPI dashboard: drill down, analyze and report data. Service Comments: includes monitoring timely resolution, reassignment of pending service comments, communication of trends to program management, and ensure service comment log is current. Infection Control Reporting: data maintenance and analysis. Incident Reporting: data maintenance and analysis, submission of documents for incidents identified as serious adverse events, completion of 3500A for home medical equipment-related incidents. Root Cause Analysis (RCA): co-facilitate RCA meeting with program management, ensure required documents are completed, document meeting on appropriate templates, submission of documents to required email distribution group, monitor effectiveness of corrective action plan and report outcomes to program leadership. Revenue Analysis and Tracking: analyze and trend Unaccrued Revenue using report provided by Revenue Cycle Management and report findings to program management. Hospice Aide (HA) In-service hours: obtain training completion report and report compliance with regulation requirement to program management. Annual Update HIPAA/OSHA: Obtain training completion report for annual updates and report compliance to senior management. Physician satisfaction surveys (as required by the program): data collection, analysis, and reporting Revocation and discharge monitoring (as required by the program): data collection, analysis, and reporting Collect and analyze quality indicator data/key performance indicators and collaborate with the senior management team to identify priorities for improvement and develop initiatives. Performs Quality reporting updates monthly, quarterly, and annually, including but not limited to: Quality Update Report (QUR): prepare and submit monthly report to regional and senior management to communicate updates of Quality Assessment and Performance Improvement areas. QAPI IDG Committee Meeting (quarterly): prepare documents, co-facilitate meeting, capture minutes, submit documents, follow up on actions items from meeting. Annual Reports: complete QAPI Program Annual Evaluation, prepare Annual Program Operational Review for program management completion, and any state-specific requirements. -Facilitates Performance Improvement Projects including the coordination of performance improvement teams. -Maintains Documentation of Performance Improvement Initiatives (both hard copy and electronic). -Maintains any and all versions of the PI Plan Manual. -Identify program needs based on data analysis of the quality monitoring activities and recommend training to address these needs. -Report to senior management on compliance with required trainings including orientation and legally mandated in-services. Act as the program liaison to Central Support: Submission of quarterly QAPI IDG and annual report documents including policy recommendations via the Governing Body Report. Regarding quality initiatives: provides field perspective and participates in the development of company-wide materials. -Collaborates with the PCA for external audits and records requests. -Participate in pilot projects related to QAPI initiatives as requested. -For programs or regions with a Performance Improvement Specialist (PIS) Assistant: Oversight of the Performance Improvement Specialist (PIS) Assistant, including delegation of approved tasks and mentorship for delegated tasks as needed. Other duties as assigned. JOB QUALIFICATIONS Licensed (as required) health care professional (preferred) or non-clinician with quality bakcground background. Certified Professional in Health Care Quality (preferred). Knowledge of Medicare/Medicaid regulations, state licensure laws, and the requirements of any other applicable regulatory/accrediting body. Experience with data collection, measurement tools, and data analysis. Experience in a quality assurance/improvement

The nurse practitioner is a member of the core interdisciplinary group whose primary function is to provide consultation in palliative care, symptom management and supportive care to meet the needs of the seriously ill patient and family, as requested by the referring physician. The nurse practitioner will work with the interdisciplinary group who implement the plan of care. Facilitate clarification of patient and family goals of care. Facilitate access to appropriate support models of care (i.e., hospice, rehabilitation, on-going aggressive treatment). Assist with diagnosis, treatment and management of acute and chronic health conditions. Educate facility staff, co-workers and the community on all aspects of palliative care and the services provided by VITAS Palliative Care. Attend, participate, and lead (when applicable) internal VITAS Palliative Care s team meetings. Consult with the referring physician, the acute care team and other involved providers to contribute to the patient s plan of care. Prepare and maintain accurate patient records, charts and documents to support the medical practice and reimbursement for services provided. Prescribe medications including controlled substances to the extent delegated and licensed and after collaboration with palliative care and referring physician. Order diagnostics / treatments as needed after collaboration with palliative care and referring physicians. Interpret, evaluate and communicate diagnostic findings to the appropriate parties. Collaborate with and supervise palliative care team members, when applicable. Assist in development of clinical practice guidelines / standards in support of quality palliative care as requested by supervisor. Utilize a customer service approach in all interactions with VITAS customers. Adhere to the practice of confidentiality regarding patients, families, staff and the organization. Participate in on-call rotation as needed. Other duties as requested by supervisor. Experience: Minimum five years nursing experience; clinical nursing care in oncology, hospice, geriatrics, intensive care preferred. Knowledge of the interdisciplinary team concept. Experience in patient education, care planning and management of pain and other symptoms for patients with advanced, serious illness is desired. Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word. Education: Masters of Nursing from an accredited university. Job Responsibilities Nurse practitioner for palliative and hospice, to do Goals of Care for HCA Lake City Medical Center and also be cross-trained in admissions.

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Benefits Include: Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month Salaried Competitive compensation Generous PTO Tuition Reimbursement Mileage Reimbursement Health (Including Dental & Vision), Life and Disability Insurance Roadside Assistance 401(k) plan with numerous investment options and generous company match Pre-tax healthcare and dependent care flexible spending accounts Cancer and/or critical illness benefit Employee Assistance Program Legal Insurance Affinity Program QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference. To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise . Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture: Purpose: A mission-driven and fulfilling career caring for patients with advanced illness Passion: The opportunity to work with people who share your deep caring for the work you do People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees

WHO WE ARE We are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference. We are VITAS. WHAT YOU LL DO The nurse practitioner is a member of the core interdisciplinary group whose primary function is to provide consultation in palliative care, symptom management and supportive care to meet the needs of the seriously ill patient and family, as requested by the referring physician. The nurse practitioner will work with the interdisciplinary group who implement the plan of care. Facilitate clarification of patient and family goals of care. Facilitate access to appropriate support models of care (i.e., hospice, rehabilitation, on-going aggressive treatment). Assist with diagnosis, treatment and management of acute and chronic health conditions. Educate facility staff, co-workers and the community on all aspects of palliative care and the services provided by VITAS Palliative Care. Attend, participate, and lead (when applicable) internal VITAS Palliative Care s team meetings. Consult with the referring physician, the acute care team and other involved providers to contribute to the patient s plan of care. Prepare and maintain accurate patient records, charts and documents to support the medical practice and reimbursement for services provided. Prescribe medications including controlled substances to the extent delegated and licensed and after collaboration with palliative care and referring physician. Order diagnostics / treatments as needed after collaboration with palliative care and referring physicians. Interpret, evaluate and communicate diagnostic findings to the appropriate parties. Collaborate with and supervise palliative care team members, when applicable. Assist in development of clinical practice guidelines / standards in support of quality palliative care as requested by supervisor. Utilize a customer service approach in all interactions with VITAS customers. Adhere to the practice of confidentiality regarding patients, families, staff and the organization. Participate in on-call rotation as needed. Other duties as requested by supervisor. QUALIFICATIONS Qualified candidates must have a minimum of (2) years experience in hospice, home health or community health in the past five (5) years. While performing the duties of this position, the employee is regularly required to assist in lifting and transferring patients as required. Lift objects in excess of 20 pounds. Specific vision abilities required by this job include: close vision, distance vision and ability to adjust focus. The employee will be required to stand or walk in excess of one hour per day, talk, hear, sit, stoop, kneel and crouch as needed. EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. Mileage Reimbursement: Yes, 0.70/ Mile Benefits: 401K and Road Side Assistance

The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Benefits Include: Full Time- M-F 8-5 in Office- In the field with team 4/6 times per month Salaried Competitive compensation Generous PTO Tuition Reimbursement Mileage Reimbursement Health (Including Dental & Vision), Life and Disability Insurance Roadside Assistance 401(k) plan with numerous investment options and generous company match Pre-tax healthcare and dependent care flexible spending accounts Cancer and/or critical illness benefit Employee Assistance Program Legal Insurance QUALIFICATIONS Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care. Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement. Working knowledge of VITAS information system (Vx) and the ability to utilize management reports. Two years successful supervisory experience or equivalent in a health care organization. EDUCATION Bachelor's degree preferred. Current and valid R.N. License to practice in the state where the VITAS program is located. Behind every patient success story at VITAS every last wish fulfilled, every loving memory made is a team of compassionate, expert professionals doing their best to make a difference. To attract and retain the nation s top talent, VITAS demonstrates what employees can expect from a career with the nation s leading provider of end-of-life care. We call it the VITAS Employee Promise . Our video about the Employee Promise features our staff, whose firsthand experience offers useful insight into the five key areas that define VITAS culture: Purpose: A mission-driven and fulfilling career caring for patients with advanced illness Passion: The opportunity to work with people who share your deep caring for the work you do People: A commitment to focus on employees, the heartbeat of VITAS, and to provide resources that complement their daily work Possibilities: A caring culture that supports professional growth in an environment equipped with technology and protocols that ensure a safe and productive work experience Presence: Accessible, approachable, and authentic leaders who have a desire to listen and learn from their employees

Medical Director Job Description The medical director of VITAS fulfills two primary functions, each of which is expected to consume approximately one half of the time and work effort of the position: The medical director has overall responsibility for medical direction of the care and treatment of patients and their families rendered by the hospice care team, and shall consult and cooperate with the patient's attending physician. The medical director provides physician direction and guidance to the hospice program, its physician employees, and other staff and volunteers to assure the maintenance of quality standards of care for patients and families. The medical director educates practicing physicians and others engaged in health care services regarding the hospice program and its potential benefits to patients. In fulfilling the two primary functions explained above, the medical director performs the following duties: Quality of Clinical Care Assure appropriate evaluation and certification of terminal prognosis of patients. Assure the quality of initial plans of care. Assure the quality of comprehensive plans of care. Assure the accuracy of documentation. Review revocations. Review recertifications of terminal prognosis. Review the quality of pain and symptom management. Provide medical expertise on pain and symptom management to admission and patient care staff. Provide medical expertise on the evaluation of terminal prognosis to admission and patient care staff. Actively participate in formal QI functions and committees. Actively participate in Interdisciplinary Group. Actively participate in Ethics Committee. Interact with attending physicians as necessary regarding pain and symptom management issues and issues involving patient prognosis Periodically attend home care team meetings and rounds in inpatient units. Supervision of team physicians (home care and inpatient) Interview and participate in the hiring and contracting of team physicians with the general manager, patient care administrator and/or team manager. Orient team physicians as to clinical responsibilities and the principles of palliative medicine. Periodically review the quality of clinical care provided by the team physician. Periodically review the quality of the quality of the documentation of visits made by the team physician. Assure that documentation of visits supports the CPT coded level of service billed. Ensure proper team physician participation and support in team meetings. Ensure proper team physician support to the VITAS nurse, team manager, and other clinical team members. Participate with the team manager in the yearly formal evaluation of the team physician. Ensure that a physician on-call rotation is established so that there is team physician support available 24 hours a day, 7 days a week. Management Participate as an active member of the local/regional management team (includes budget process, strategic planning, etc.) Actively participate in responding to audits and denials from third party insurance and intermediaries (i.e. Medicare) Ensure that all contracted physicians (team physicians and consulting physicians) are properly credentialed via the VITAS Credentialing process. Serve on the VITAS Credentialing Committee. In Wisconsin the medical director also supervises the following functions of the consultant pharmacist: Ensure medications are utilized within accepted standards of practice. Ensure a system is developed and maintained that documents the disposal of controlled drugs. Community Relations Educate community physicians on the principles of palliative medicine. Provide resource and consultative support to community physicians in palliative medicine. Attend and present at medical staff and other medical community conferences on palliative medicine. Serve as liaison between the hospice and community physicians. Make regular contacts with practicing physicians to introduce the hospice program, to educate physicians regarding individuals for whom hospice may be appropriate, and to answer clinical and other concerns of physicians with respect to hospice. Assist in introducing the VITAS program to long term care providers, managed care providers, hospitals, and others. Conduct educational seminars, in services, and presentations to physicians, nurses, and other health care audiences whose support for and understanding of the hospice program is integral to assuring that hospice services are made accessible to patients and families. Education and Research Assist in the development of and actively participate in clinical training for all hospice patient care and admissions personnel. Actively participate in medical and nursing education programs on palliative medicine that may be provided by VITAS to medical and nursing colleges in the community. Assist in the development of and actively participate in research protocols on both the local and corporate level. Be a member of and participate in professional organizations related to palliative medicine. QUALIFICATIONS Knowledge of the principles and practice of primary medical care, with at least a working knowledge of oncology. Knowledge of palliative care with particular emphasis on control of symptoms associated with terminal illness. Ability to work collaboratively with patients' attending physicians to implement the hospice program and effect optimum medical care. Ability to work collaboratively with hospice employees and volunteers as part of an interdisciplinary team. Membership in good standing on the medical staff of an accredited hospital in the state in which the hospice is located. Medical malpractice and liability insurance in amounts and with carriers satisfactory to VITAS. Positive recommendation to the general manager or area vice president from corporate medical officer. EDUCATION License to practice medicine in the state in which the program is operating. Board certification in a medical specialty which deals with care of the terminally ill, such as Internal Medicine, Oncology or Family Practice, with at least a working knowledge of medical oncology and demonstrated expertise in the principles of palliative medicine and symptom management. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

Job Description A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. Position structure Reports to and managed by the Program s GM Leadership Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their program Lead by example through field coaching, account development, and community activities Created a positive culture of growth and development Strategy Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment Customer Service Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS business Review and provide guidance on program-related customer complaints. Support and develop quality improvement initiatives based on internal and external survey results and time in field MAKM (Measurement, Analysis, and Knowledge Management) Admissions-focused process improvement project management for the program Admissions Performance KPI (Can change based on national direction): Length of Intake/Same Day Admit Speed to Referral/Appointment Training Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targets Workforce Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external) Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard Operations Compliance with AM required duties as here and within training materials Audits: Daily, weekly, monthly, quarterly and annual Monthly program, region, division and national meetings Budget and operation expense and performance management Results Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics. Experience: 5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferred Ability to work on various assignments simultaneously Knowledge of industry policies and practices Ability to motivate and develop others Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.) Demonstrates experiences of developing strategies and solutions to improve Admissions performance Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. Certification & Licensure: Current RN/NP license Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include Competitive compensation Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Roadside Assistance

WHO WE ARE We are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference. We are VITAS. WHAT YOU LL DO As a home care RN, you will do the critically important job of ensuring hospice patients are comfortable, while forging compassionate, meaningful connections. This is important work that comes with huge responsibility. Patients and families trust VITAS RNs to guide them through one of life s most difficult experiences, and honoring that trust will be your highest priority You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative rather than curative nature of hospice and the benefits of comfort-focused end-of-life care. WHERE YOU LL WORK Each day is different for our home care RNs. You will spend most of your time caring for hospice patients in their home, ALF, nursing home facility, hospital or medical facility, adjusting your schedule based on their needs. The total amount of visits may vary per day but on average it is 4 to 6. About once a week you'll come to the office to meet with the rest of your interdisciplinary team: the social workers, physicians, chaplains, and nurses who work together to provide whole-person support for the patients and families we serve. Monday- Friday 8am- 5pm or 4x10 s/Rotating Weekends Mileage Reimbursement: Yes, 0.67/ Mile Benefits: Yes, Medical, Dental, Vision, 401K, HSA, FSA, Tuition Reimbursement, PTO WHAT S EXPECTED FROM YOU A VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license and the qualifications described below, you will embody compassion, empathy, and dedication. You will keep patients at the center of your practice, doing your best each day in service of our mission: Meeting people with comfort and dignity at the end of their life s journey. QUALIFICATIONS FOR THE REGISTERED NURSE, RN Currently licensed to practice nursing where the VITAS program is located. A minimum of two years of nursing experience in hospice, home health, or community health or hospital setting Equivalent experience or licensure may be considered JOB REQUIREMENTS Registered Nurse, RN, has reliable transportation with adequate insurance coverage for driver and passengers. Registered Nurse, RN, has telephone available (cellular or land line)

Job Description A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. Position structure Reports to and managed by the Program s GM Leadership Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their program Lead by example through field coaching, account development, and community activities Created a positive culture of growth and development Strategy Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment Customer Service Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS business Review and provide guidance on program-related customer complaints. Support and develop quality improvement initiatives based on internal and external survey results and time in field MAKM (Measurement, Analysis, and Knowledge Management) Admissions-focused process improvement project management for the program Admissions Performance KPI (Can change based on national direction): Length of Intake/Same Day Admit Speed to Referral/Appointment Training Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targets Workforce Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external) Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard Operations Compliance with AM required duties as here and within training materials Audits: Daily, weekly, monthly, quarterly and annual Monthly program, region, division and national meetings Budget and operation expense and performance management Results Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics. Experience: 5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferred Ability to work on various assignments simultaneously Knowledge of industry policies and practices Ability to motivate and develop others Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.) Demonstrates experiences of developing strategies and solutions to improve Admissions performance Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. Certification & Licensure: Current RN/NP license Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include Competitive compensation Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Roadside Assistance

WHO WE AREWe are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference.We are VITAS.WHAT YOU'LL DOAs a home care RN, you will do the critically important job of ensuring hospice patients are comfortable, while forging compassionate, meaningful connections. This is important work that comes with huge responsibility. Patients and families trust VITAS RNs to guide them through one of life's most difficult experiences, and honoring that trust will be your highest priority You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative-rather than curative-nature of hospice and the benefits of comfort-focused end-of-life care.WHERE YOU'LL WORKEach day is different for our home care RNs. You will spend most of your time caring for hospice patients in their home, ALF, nursing home facility, hospital or medical facility, adjusting your schedule based on their needs. The total amount of visits may vary per day but on average it is 4 to 6.About once a week you'll come to the office to meet with the rest of your interdisciplinary team: the social workers, physicians, chaplains, and nurses who work together to provide whole-person support for the patients and families we serve.Monday- Friday8am- 5pm or 4x10's/Rotating Weekends Mileage Reimbursement: Yes, 0.67/ MileBenefits: Yes, Medical, Dental, Vision, 401K, HSA, FSA, Tuition Reimbursement, PTOWHAT'S EXPECTED FROM YOUA VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license and the qualifications described below, you will embody compassion, empathy, and dedication. You will keep patients at the center of your practice, doing your best each day in service of our mission: Meeting people with comfort and dignity at the end of their life's journey.QUALIFICATIONS FOR THE REGISTERED NURSE, RNCurrently licensed to practice nursing in Texas where the VITAS program is located.A minimum of two years of nursing experience in hospice, home health, or community health or hospital settingEquivalent experience or licensure may be consideredJOB REQUIREMENTSRegistered Nurse, RN, has reliable transportation with adequate insurance coverage for driver and passengers.Registered Nurse, RN, has telephone available (cellular or land line)

WHO WE ARE We are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference. We are VITAS. WHAT YOU LL DO As a home care RN, you will do the critically important job of ensuring hospice patients are comfortable, while forging compassionate, meaningful connections. This is important work that comes with huge responsibility. Patients and families trust VITAS RNs to guide them through one of life s most difficult experiences, and honoring that trust will be your highest priority You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative rather than curative nature of hospice and the benefits of comfort-focused end-of-life care. WHERE YOU LL WORK Each day is different for our home care RNs. You will spend most of your time caring for hospice patients in their home, ALF, nursing home facility, hospital or medical facility, adjusting your schedule based on their needs. The total amount of visits may vary per day but on average it is 4 to 6. About once a week you'll come to the office to meet with the rest of your interdisciplinary team: the social workers, physicians, chaplains, and nurses who work together to provide whole-person support for the patients and families we serve. Monday- Friday 8am- 5pm Mileage Reimbursement: Yes, 0.67/ Mile Benefits: Yes, Medical, Dental, Vision, 401K, HSA, FSA, Tuition Reimbursement, PTO WHAT S EXPECTED FROM YOU A VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license and the qualifications described below, you will embody compassion, empathy, and dedication. You will keep patients at the center of your practice, doing your best each day in service of our mission: Meeting people with comfort and dignity at the end of their life s journey. QUALIFICATIONS FOR THE REGISTERED NURSE, RN Currently licensed to practice nursing in Texas where the VITAS program is located. A minimum of two years of nursing experience in hospice, home health, or community health or hospital setting Equivalent experience or licensure may be considered JOB REQUIREMENTS Registered Nurse, RN, has reliable transportation with adequate insurance coverage for driver and passengers. Registered Nurse, RN, has telephone available (cellular or land line)

About Us VITAS Healthcare is the nation s leading provider of end-of-life care and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission. All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard find your purpose at VITAS today. Benefits Include: - Competitive compensation - Health, dental, vision, life and disability insurance - Pre-tax healthcare and dependent care flexible spending accounts - Life insurance - 401(k) plan with numerous investment options and generous company match - Cancer and/or critical illness benefit - Tuition Reimbursement - Paid Time Off - Employee Assistance Program - Legal Insurance - Roadside Assistance - Affinity Program Job Description The palliative care physician has responsibility for the medical care and treatment plan provided for seriously ill patients on the palliative care service. The physician shall consult and cooperate with the patient s attending physician(s). The physician provides direction and guidance to palliative team members to ensure that quality care is provided, and to ensure knowledge of and adherence to palliative care standards, policies and procedures. The palliative care physician will provide education to both interdisciplinary palliative care team members as well as to practicing physicians and others engaged in health care services regarding palliative care and its potential benefits for patients with advanced, serious illness. Provide consultation in palliative care, symptom management and supportive care to meet the needs of the patient as requested by the referring physician. Facilitate clarification of patient and family goals of care. Facilitate access to appropriate support models of care (i.e., hospice, rehabilitation, on-going aggressive treatment). Assist with diagnosis, treatment and management of acute and chronic health conditions. Educate facility staff, co-workers and the community on all aspects of palliative care and the services provided by VITAS Palliative Care. Attend, participate, and lead (when applicable) internal VITAS Palliative Care team meetings. Consult with the referring physician, the acute care team and other involved providers to contribute to the patient s plan of care. Prepare and maintain accurate patient records, charts and documents to support the medical practice and reimbursement for services provided. Prescribe medications and treatments according to patient s palliative care needs and in collaboration with the referring physician. Order diagnostics / treatments as needed after collaboration with the referring physician. Interpret, evaluate and communicate diagnostic findings to the appropriate parties. Collaborate with and supervise palliative care team members. Assist in development of clinical practice guidelines / standards in support of quality palliative care as requested by supervisor. Utilize a customer service approach in all interactions with VITAS customers. Adhere to the practice of confidentiality regarding patients, families, staff and the organization. Participate in on-call rotation as needed. Other duties as requested by supervisor. Experience: Minimum two years of experience. Knowledge of the interdisciplinary team concept. Experience in patient education, care planning and management of pain and other symptoms for patients with advanced, serious illness is desired. Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word. Education: Doctor of Medicine or Osteopathy degree from an accredited university. Certification & Licensure: Licensed to practice medicine in state. DEA license. Advanced and ongoing training in palliative medicine, diagnostic skills, symptom management and communication skills. Board certified or board eligible in Hospice and Palliative Medicine preferred. Reliable transportation, current state driver s license and automobile insurance. Physical Requirements: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

The Chaplain is a member of the interdisciplinary team and focuses on the spiritual needs of patients, families, caregivers and staff, including volunteers. The chaplain provides pastoral care interventions, including pastoral counseling, which are determined by spiritual assessment, the specific setting and sensitivity to a variety of values, beliefs and religious orientations. The chaplain seeks excellence in pastoral care, which requires authentic demeanor, compassion and skill in dealing with the spiritual dynamics of illness, loss and death. QUALIFICATIONS Qualified candidates must have Ordination or Commission to function in a ministry of pastoral care and has received the endorsement of and is in good standing with his/her body of faith. Five years of pastoral experience preferred - two in a clinical setting. A minimum of 1 unit (400 hours), preferably two (2) or more, of Clinical Pastoral Education (CPE) accredited by one of the following: Association for Clinical Pastoral Education, National Association of Catholic Chaplains or the Canadian Association for Pastoral Practice and Education. Equivalencies to CPE may include one of the following: Evidence of clinical pastoral educational experience that includes supervision of ministry, peer group participation and theological reflection; AAMFT, AAPC, or AMHC certification; or DMin or other accredited graduate degree in pastoral care. Knowledge and skill in dealing with spiritual dynamics of illness, loss and death. Ability to function as a member of an interdisciplinary team. Commitment to professional growth and development. EDUCATION Bachelor's degree required from an accredited institution. Master's of Divinity or equivalent graduate degree from an accredited (ATS) seminary or theological school required. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

WHO WE ARE We are a nurse-founded hospice organization and a pioneer in end-of-life care since 1978. We are carers who advocate for our patients and their loved ones at the bedside. We take care of each other. We are proud to make a difference. We are VITAS. WHAT YOU LL DO As a home care RN, you will do the critically important job of ensuring hospice patients are comfortable, while forging compassionate, meaningful connections. This is important work that comes with huge responsibility. Patients and families trust VITAS RNs to guide them through one of life s most difficult experiences, and honoring that trust will be your highest priority You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative rather than curative nature of hospice and the benefits of comfort-focused end-of-life care. WHERE YOU LL WORK Each day is different for our home care RNs. You will spend most of your time caring for hospice patients in their home, ALF, nursing home facility, hospital or medical facility, adjusting your schedule based on their needs. The total amount of visits may vary per day but on average it is 4 to 6. About once a week you'll come to the office to meet with the rest of your interdisciplinary team: the social workers, physicians, chaplains, and nurses who work together to provide whole-person support for the patients and families we serve. Monday- Friday 8am- 5pm Mileage Reimbursement: Yes, 0.70/ Mile Benefits: Yes, Medical, Dental, Vision, 401K, HSA, FSA, Tuition Reimbursement, PTO WHAT S EXPECTED FROM YOU A VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license and the qualifications described below, you will embody compassion, empathy, and dedication. You will keep patients at the center of your practice, doing your best each day in service of our mission: Meeting people with comfort and dignity at the end of their life s journey. QUALIFICATIONS FOR THE REGISTERED NURSE, RN Currently licensed to practice nursing in Texas where the VITAS program is located. A minimum of two years of nursing experience in hospice, home health, or community health or hospital setting Equivalent experience or licensure may be considered JOB REQUIREMENTS Registered Nurse, RN, has reliable transportation with adequate insurance coverage for driver and passengers. Registered Nurse, RN, has telephone available (cellular or land line)

WHO WE ARE We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview. You will support all the members of the interdisciplinary team, including nurses, social workers, chaplains, and more. You will coach team members, consult on clinical matters, and lead performance improvement initiatives to elevate the patient experience. This role is eligible for quarterly bonus. WHERE YOU'LL WORK Our PCAs work at a local VITAS office every day, supporting team members as needed. WHAT'S EXPECTED FROM YOU Our PCAs blend leadership skills and clinical expertise to effectively manage their team, ensuring quality and continuity of care for patients. In addition to your RN license and at least four years of healthcare management experience, you'll have the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey. QUALIFICATIONS Current Registered Nurse License to practice in the state where the VITAS Program is located. Two years of home health and hospice experience. Four years of healthcare management experience. Hands-on fiscal and budgetary experience. Experience managing a team of leaders. PCA Requirements and Qualifications by State: CA Regulation California Standard of Quality Patient Care: Section 5.3 Director of Patient Care Services PCA Requirements and Qualifications Director of Patient Care Services Required RN with BSN or another health related field and 3 years experience within last 5 in hospice, home health, primary care clinic, or health facility and One year in a supervisory or administrative position OR RN with 4 years experience in last 5 in a hospice, home health agency, primary care clinic or health facility and One year in a supervisory or administrative capacity. EDUCATION Bachelor's degree in Nursing or related field from an accredited college or university or the international equivalent preferred. See table above for specific requirements per state.

The Director Market Development is responsible for developing and leading a team of sales professionals, creating and executing strategic opportunities to grow sales, and collaborating with internal stakeholders to ensure high quality offering of services. Development of Sales Team Provides guidance, coaching and direction for team members. Develops each team member and actively coaches them in sales conversations and techniques guided by the VITAS Sales Model. Ensures each team member is consistently using territory and account planning while leveraging the CRM tool. Travels with team members to coach, train and develop relationships with customers while identifying opportunities of strength and development and implementing territory plans. Provides timely, specific coaching feedback related to sales model during all sales interactions. Conducts regular sales meetings based on assessment of market needs, team skill set opportunities inclusive of education component. Supports new hire representatives along with continued development and growth for all sales representatives. Creates positive culture of growth and development on sales team for the purposes of retention. Actively recruits to attract top talent into the organization. Set Expectations and Lead Accountability of Sales Team Ensures successful territory achievement of targeted accounts by increasing market share and growth through planning and executing strategies. Tracks results to plan. Able to set consistent expectations and address adherence to standards. Foster and coach to the importance of account management and progression Engage in the execution of rep quarterly business plans, effective targeting methods, and appropriate sales strategy for account awareness through integration. Able to develop and implement strategies to improve performance and address deficiencies. Drive and Execute Business Opportunities as the Sales Leader Provide leadership and set the direction for the team to achieve targeted sales numbers and successfully execute goals and strategies. Closely collaborate with the team and professional partners to ensure positive customer outcomes. Responsible for developing and maintaining professional business relationships with key stakeholders to include; hospitals, physicians, post-acute care, and assisted living communities. Able to identify opportunities through analysis with given tools as well as specific needs of the market Proactive in capitalizing on market opportunities and improvement on areas of weakness Proficiency in healthcare and market knowledge in order to execute strategies for growth Collaborates with Internal Team Members Works with internal stakeholders throughout the organization including partnering with marketing, patient care, clinical and compliance to execute business strategies. Identify areas where cross functional team members can partner to enhance the sales process through solution based approach. Work with medical director/regional medical director on development of physician peer-to-peer relationships in the community Leverage central support departments for business development opportunities Present program statistics and strategies on a quarterly basis to senior management QUALIFICATIONS Minimum of three (3) years' experience and/or training in leadership capacity At least five (5) years' experience in the health-care/therapeutics, sales or marketing field. Proficiency in business analytics in order to forecast growth opportunities including excel and CRMs Demonstrates experiences of developing strategies and solutions to drive sales Demonstrated prioritization and organization skills. Ability to work effectively as a team leader/member must be a strength. Understanding of collaboration with cross functional teams to develop actionable plans Ability to prepare and execute product presentations to others. Demonstrated ability to write effective business plans and sales plans. Working knowledge of healthcare trends and how they apply to the position Ability to lead a sales team in a positive and productive manner by motivating, developing and managing employees' performance. Expected to also possess the ability to utilize and administer disciplinary procedures, where appropriate, through effective coaching and counseling of staff as they erform the duties and functions of their work. Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions Knowledge of policies and practices involved in the human resources function Ability to work on various assignments simultaneously Strong interpersonal skills within all levels of the organization Ability to navigate within automated systems and proficient with MS office applications including Word, Excel, PowerPoint and Outlook EDUCATION Bachelor's degree in Business Administration, Marketing or related field from an accredited college or university or the international equivalent required. Master's degree preferred. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

Palliative Care Nurse (RN) The registered nurse is a member of the core interdisciplinary group whose primary function is to assess physical, medical, psychosocial, emotional and spiritual needs of the seriously ill patient and family. The registered nurse is designated to provide coordination of care, ensure continuous assessment of each patient s and family s needs, and to work with the interdisciplinary group to implement the plan of care. - Monday - Friday 8am-5pm - Face to Face visits Inpatient Palliative Care Consults at Sentara Hospital- some community visits as needed - Mileage Reimbursement $0.70 per mile and free roadside assistance Job Duties Provides expert, individualized coordination of care to patients and families. Completes initial and on-going comprehensive physical and psychosocial assessment of the patient and family to identify needs and areas for intervention. Ensures appropriate referrals to specialists when indicated and support adherence to treatment plan, including physician visits for evaluation and on-going management. Assists patients in accessing appropriate services and resources in the community to improve their overall health and well-being. Educates patient and family to enhance understanding of disease processes and plan of care, including discussion of treatment options to ensure informed decision making. Provides emotional support and counseling to patients and their families to improve transitions, adjustment to illness and adherence to treatment plan. Evaluates the patient s physical and emotional recovery after treatment utilizing appropriate resources as needed. Empowers patients to take control of their health care by encouraging appropriate goal-setting and discussions about advance care planning/development of advance directives. Builds relationships with other clinicians involved in the patients care. Attend and participate in internal VITAS Palliative Care s team meetings. Promotes patient-centered approach to care. Partners with healthcare team to manage transitions of care between hospital, primary and specialty care Facilitates proactive discharge planning or follow-up to promote better outcomes, decreased length of stay and reduced readmission rates. Protects patient rights to privacy and safeguard confidentiality when releasing patient information. Utilize a customer service approach in all interactions with VITAS customers. Adhere to the practice of confidentiality regarding patients, families, staff and the organization. Participate in on-call rotation as needed. Experience: Minimum 2 years of experience in an acute care setting, preferred. 1-2 years Case Management experience in a community setting preferred (home health, rehab, hospice, etc.) experience preferred. Knowledge of the interdisciplinary team concept. Experience in patient education, planning, and management desired. Exceptional communication and customer service skills. Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word. Education: Bachelor s degree. Master level degree or higher preferred. Certification & Licensure: Current and Valid License in the state position is based. CPR, BLS/ACLS Certification. CHPN certification preferred. Reliable transportation, current state driver s license and automobile insurance. Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V About Us VITAS Healthcare is the nation s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission. All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard find your purpose at VITAS today. Benefits Include: - Competitive compensation - Health, dental, vision, life and disability insurance - Pre-tax healthcare and dependent care flexible spending accounts - Life insurance - 401(k) plan with numerous investment options and generous company match - Cancer and/or critical illness benefit - Tuition Reimbursement - Paid Time Off - Employee Assistance Program - Legal Insurance - Roadside Assistance Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends. Choose a Career with VITAS