AAA (The Auto Club Group)

Job Description Membership Representative I - The Auto Club Group What you will do: The Auto Club Group is seeking prospective Member Representative I's who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 60+ million members. In this position, you will have the opportunity to: Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Respond to customer inquiries and refers to senior staff or agent when appropriate. Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate. rovide administrative support to the travel and/or insurance sales staff during peak periods. With our powerful brand and the mentoring we offer, you will find your position as a Member Representative I can lead to a rewarding career at our growing organization. How you will benefit: Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Qualifications We're looking for candidates who: Education: High School Diploma or equivalent Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire May be required to attain and maintain state membership licenses as appropriate by department Experience: Working in a customer focused environment Providing customer focused service and timely solutions to problems Word software application Taking personal responsibility in seeking solutions to problems Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals Knowledge of: Basic mathematical calculations to accurately perform monetary transactions Communicate effectively (verbal and written) with others in a work environment Work effectively in a team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Work under pressure in a high volume, fast paced customer service environment Work irregular hours including holidays and weekends (may include community events) Ability to learn the following: Promoting the sales of insurance, travel, club and membership products and services Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures. Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems Excel software application Conduct outbound promotional calls for insurance and/or travel What it's like to work for us: We serve our members by making their satisfaction our highest priority. We do what's right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable. All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger. Who we are: The Auto Club Group helps AAA Members enjoy life's journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast. The Auto Club Group has established four long-term enterprise goals: Long-term, sustainable, profitable growth AAA Membership growth and renewal Operational excellence Become the "flagship club" of the AAA Federation Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements. The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Job Description ***FUTURE INTEREST/PIPELINE POSTING*** *In order to provide qualified Field Insurance Sales Agent Candidates for our various locations throughout Florida, The Auto Club Group keeps a roster of interested applicants. If you are interested and fulfill the minimum requirements, please complete this online application. You will be notified of any future openings in your area. **Registration into the Pipeline Roster does not constitute any form of a commitment on the part of The Auto Club Group. This roster is valid for 6 months. Candidates may be required to reapply again after 6 months from the initial date of registration to be considered as an active, pipeline applicant. Field Insurance Sales Agent - The Auto Club Group What you will do: The Auto Club Group is seeking prospective Field Insurance Sales Agents who can generate new sales, retain existing members and grow ACG's overall book of business through our multiple product offerings. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 10+ million members. In this position, you will have the opportunity to: Actively solicit new business outside of the office, at business establishments and other locations to create and expand business networks. Build rapport critical to establishing customer satisfaction, loyalty and affinity to the AAA brand. Generate new sales, retain existing members and grow ACG's overall book of business through our multiple product offerings. Respond to customer inquiries and requests relating to insurance, membership and financial products. Partner with Field Managers and other office staff, in cross-selling insurance products to The Auto Club Group's large membership base. With our powerful brand and the mentoring we offer, you will find your position as a Field Insurance Sales Agent can lead to a rewarding career at our growing organization. While this position is primarily Property & Casualty Insurance sales, the position also requires the ability to sell other products such as; AAA Membership, Life Insurance and Financial products. You will also perform other duties as necessary. How you will benefit: Our Auto Club Group Field Agents earn a competitive base pay with the potential of earning bonuses and sales incentives Field Agents receive 100% backing from one of America's most trusted brands to include paid training and generated leads Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Qualifications We're looking for candidates who: Have a high school diploma or equivalent and a valid driver's license Hold an active State Property and Casualty General Lines or Personal Lines Insurance License and appropriate State Life Sales License. Have 2+ years of customer-facing experience in a fast-paced computer automated business environment Proficiency in Microsoft applications to include, Outlook, Word, and Excel and ability to navigate computer systems Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation and drive! What it's like to work for us: We serve our members by making their satisfaction our highest priority. We do what's right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable. All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger. Who we are: The Auto Club Group helps AAA Members enjoy life's journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast. The Auto Club Group has established four long-term enterprise goals: Long-term, sustainable, profitable growth AAA Membership growth and renewal Operational excellence Become the "flagship club" of the AAA Federation Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Job Description Field Insurance Sales Agent - The Auto Club Group What you will do: The Auto Club Group is seeking prospective Field Insurance Sales Agents who can generate new sales, retain existing members and grow ACG's overall book of business through our multiple product offerings. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 10+ million members. In this position, you will have the opportunity to: Actively solicit new business outside of the office, at business establishments and other locations to create and expand business networks. Build rapport critical to establishing customer satisfaction, loyalty and affinity to the AAA brand. Generate new sales, retain existing members and grow ACG's overall book of business through our multiple product offerings. Respond to customer inquiries and requests relating to insurance, membership and financial products. Partner with Field Managers and other office staff, in cross-selling insurance products to The Auto Club Group's large membership base. With our powerful brand and the mentoring we offer, you will find your position as a Field Insurance Sales Agent can lead to a rewarding career at our growing organization. While this position is primarily Property & Casualty Insurance sales, the position also requires the ability to sell other products such as; AAA Membership, Life Insurance and Financial products. You will also perform other duties as necessary. How you will benefit: Our Auto Club Group Field Agents earn a competitive base pay with the potential of earning bonuses and sales incentives Field Agents receive 100% backing from one of America's most trusted brands to include paid training and generated leads Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Qualifications We're looking for candidates who: Have a high school diploma or equivalent and a valid driver's license Hold an active State Property and Casualty General Lines or Personal Lines Insurance License and appropriate State Life Sales License. Have 2+ years of customer-facing experience in a fast-paced computer automated business environment Proficiency in Microsoft applications to include, Outlook, Word, and Excel and ability to navigate computer systems Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation and drive! What it's like to work for us: We serve our members by making their satisfaction our highest priority. We do what's right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable. All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger. Who we are: The Auto Club Group helps AAA Members enjoy life's journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 11 states in the upper Midwest and the Southeast. The Auto Club Group has established four long-term enterprise goals: Long-term, sustainable, profitable growth AAA Membership growth and renewal Operational excellence Become the "flagship club" of the AAA Federation Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.