Gamestop, Inc.

Description: Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: Job Description SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiencesusing elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Description: SUMMARY Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided. Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed. Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines Check shipments for discrepancies/shortages and record any discrepancies in the POS system Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift Supervise and delegate tasks to Game Advisors in absence of management Verify Game Advisors' hours worked for the week and accurately close out the payroll week in absence of management. RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents At least 1 year of retail sales, guest service, and/or management experience required High school diploma or GED required Video game knowledge preferred • Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to work alone and move throughout the store unassisted for up to 10 hours Must have transportation to make bank deposits as required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Proficient guest service skills Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred Ability to work in a fast-paced, rapidly changing environment Ability to operate POS computer system and properly complete required paperwork Working understanding of basic math functions (add, subtract, multiply, divide) Working knowledge of alphabetizing Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner Proficient problem solving skills and judgment abilities Proficient ability to carry out instructions furnished in written, oral or diagram form Ability to deliver bank deposits according to loss prevention safety guidelines Ability to work extended hours/days as necessary, including Sundays Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

SUMMARY Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop's unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program. Promote GameStop's emerging digital products to guests Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others Demonstrate appreciation for guests by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal guest service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Guest Loyalty - Effectively meets guest's needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Guest Focus - Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or guest service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong guest service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities Job Requirements: Working with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques. This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements: Qualified Assistant Store Manager candidates will possess the following: High School diploma or GED required, some college preferred. Must be at least 18 years old*. 2 yrs. in retail sales, customer service, and /or management experience preferred. Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: High School diploma or GED. Must be at least 18 years old*. Retail sales and /or management experience preferred. Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: High School diploma. Must be at least 18 years old*. Retail experience preferred. Video game knowledge preferred. *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements: Qualified Assistant Store Manager candidates will possess the following: High School diploma or GED required, some college preferred. Must be at least 18 years old*. 2 yrs. in retail sales, customer service, and /or management experience preferred. Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: High School diploma or GED. Must be at least 18 years old*. Retail sales and /or management experience preferred. Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: High School diploma. Must be at least 18 years old*. Retail experience preferred. Video game knowledge preferred. *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements: Qualified Assistant Store Manager candidates will possess the following: High School diploma or GED required, some college preferred. Must be at least 18 years old*. 2 yrs. in retail sales, customer service, and /or management experience preferred. Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: High School diploma or GED. Must be at least 18 years old*. Retail sales and /or management experience preferred. Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: High School diploma. Must be at least 18 years old*. Retail experience preferred. Video game knowledge preferred. *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements: Qualified Assistant Store Manager candidates will possess the following: High School diploma or GED required, some college preferred. Must be at least 18 years old*. 2 yrs. in retail sales, customer service, and /or management experience preferred. Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: High School diploma or GED. Must be at least 18 years old*. Retail sales and /or management experience preferred. Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: High School diploma. Must be at least 18 years old*. Retail experience preferred. Video game knowledge preferred. *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements: Qualified Assistant Store Manager candidates will possess the following: High School diploma or GED required, some college preferred. Must be at least 18 years old*. 2 yrs. in retail sales, customer service, and /or management experience preferred. Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: High School diploma or GED. Must be at least 18 years old*. Retail sales and /or management experience preferred. Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: High School diploma. Must be at least 18 years old*. Retail experience preferred. Video game knowledge preferred. *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Store Manager - directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest's expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests. PLEASE NOTE : Your application for this position includes all locations within the district. Job Requirements: Qualified Store Manager candidates will possess the following: Must be at least 18 years of age* and present state-required proof of age documents Must be able to provide genuine and friendly assistance to every guest during every visit High school diploma or GED required; An Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day) Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%) Must be able to work a minimum of 44 hours per week *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements: Qualified Assistant Store Manager candidates will possess the following: High School diploma or GED required, some college preferred. Must be at least 18 years old*. 2 yrs. in retail sales, customer service, and /or management experience preferred. Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: High School diploma or GED. Must be at least 18 years old*. Retail sales and /or management experience preferred. Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: High School diploma. Must be at least 18 years old*. Retail experience preferred. Video game knowledge preferred. *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations. Assistant Store Manager - will support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work. Senior Game Advisor (Shift Leader) - will assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. Game Advisor (Sales Associate) - provide outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction. Job Requirements: Qualified Assistant Store Manager candidates will possess the following: High School diploma or GED required, some college preferred. Must be at least 18 years old*. 2 yrs. in retail sales, customer service, and /or management experience preferred. Video game knowledge preferred. Qualified Senior Game Advisor (Shift Leader) candidates will possess the following: High School diploma or GED. Must be at least 18 years old*. Retail sales and /or management experience preferred. Video game knowledge preferred. Qualified Game Advisor (Sales Associate) candidates will possess the following: High School diploma. Must be at least 18 years old*. Retail experience preferred. Video game knowledge preferred. *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Store Manager - directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest's expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests. PLEASE NOTE : Your application for this position includes all locations within the district. Job Requirements: Qualified Store Manager candidates will possess the following: Must be at least 18 years of age* and present state-required proof of age documents Must be able to provide genuine and friendly assistance to every guest during every visit High school diploma or GED required; An Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day) Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%) Must be able to work a minimum of 44 hours per week *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Store Manager - directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest's expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests. PLEASE NOTE : Your application for this position includes all locations within the district. Job Requirements: Qualified Store Manager candidates will possess the following: Must be at least 18 years of age* and present state-required proof of age documents Must be able to provide genuine and friendly assistance to every guest during every visit High school diploma or GED required; An Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day) Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%) Must be able to work a minimum of 44 hours per week *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Store Manager - directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest's expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests. PLEASE NOTE : Your application for this position includes all locations within the district. Job Requirements: Qualified Store Manager candidates will possess the following: Must be at least 18 years of age* and present state-required proof of age documents Must be able to provide genuine and friendly assistance to every guest during every visit High school diploma or GED required; An Associate's or accredited Bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day) Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%) Must be able to work a minimum of 44 hours per week *Unless prohibited by applicable law GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Description: SUMMARY Working with direct or close supervision, the Military Game Advisor delivers consistent world-class customer service experiences using elements of GameStop's Buy-Sell-Trade Model , The Circle of Life and Solution Selling techniques . This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every customer with outstanding shopping experiences that lead to higher units per transaction, higher customer service scores, higher levels of PowerUp Rewards participation, and generate customer interest in GameStop's growing digital business initiatives. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Selling Passion: Enjoy active selling, including exploring and creating customer needs and closing the sale. Utilize GameStop's Solution Selling Tablet to serve each customer's needs. Demonstrate a passion for exceeding goals. Provide world-class customer service: promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously, assist customers with meeting their video gaming needs, inform customers of special promotions, trade-in program, recommend additional items as appropriate, and thank every customer for shopping at GameStop; prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, to assist them. Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system. Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally. Promote GameStop's new title reservation program and the PowerUp Rewards customer loyalty program Assist supervisor to achieve optimum customer service at all times and ensure that best in class customer service is consistently provided Adhere to all of GameStop's ESRB policies and procedures Solution Selling Focus: Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order to make technology easier and more affordable for every customer. Promote GameStop's unique customer benefits: new title reservations program and PowerUp Rewards customer loyalty program. Promote GameStop's emerging digital products to customers Respond to customer concerns quickly, effectively and courteously. Request management support as needed to ensure that every customer returns and recommends GameStop to others Demonstrate appreciation for customers by thanking them for their visits and their business Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team. Show professionalism and enthusiasm by working well with others - deliver great team results Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager. Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store. Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan Create visual excitement and customer interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures Assist in checking shipments for discrepancies/shortages and record any discrepancies in the POS system Recognize potential theft/loss situations and provide personal customer service to deter theft Dust and clean shelves, counters, fixtures, merchandise, and store equipment Organize backroom product, cash wrap back stock product, and store supplies Pick up and discard paper, packing material, and any other debris Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required Manage relationships in a manner acceptable to others and to the organization RELATED COMPETENCIES Building Customer Loyalty - Effectively meets customer's needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty Contributing to Team Success - Actively participates as a member of a team to move the team toward the completion of goals Customer Focus - Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; seeks to understand and educate customers on product; takes action to meet customer needs and concerns Delegating Responsibility ­- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) Must be at least 18 years of age and present state-required proof of age documents Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet Must be able to move throughout the store unassisted for up to 8 hours Internal applicants must be meeting performance expectations in current position over the last 6 months Working knowledge of computerized cash register system preferred Previous retail or customer service experience preferred Video game knowledge preferred, but not required MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Possess outgoing and friendly personality with strong customer service skills Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English; bilingual English/Spanish speaking and writing skills preferred Ability to work in a fast-paced, rapidly changing environment Working ability to operate Point of Sale computer system Possess working mathematical and alphabetizing skills Working ability to complete required paperwork properly Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4, and climb on ladders Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilities