Compass

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world. The Compass AEM supports agents across multiple disciplines: product, operations and enterprise systems. The AEM serves as an intermediary and collaborator between agents and other specialty teams. You will partner with specialty functions to leverage expertise across the organization all focused on growing your agent's business. This individual's performance is based on specific metrics associated with agent onboarding, product and program adoption, and agent retention. As a Compass Agent Experience Manager (AEM), you help Compass agents leverage industry-leading solutions, comprised of technology, programs, and specialists, to grow their business. You are an ambassador, relationship manager, primary point of contact, and expert for a roster of Compass real estate agents. You will spend the majority of your time (80%+) in an agent-facing capacity building relationships, and providing real time, best-in-class support that ensures their success. What You Will Do Proactively serve a portfolio of assigned agents so that they may achieve positive business outcomes via Compass software and services Drive agent software and program engagement to help agents become power users Master Compass technology and educate agents on Compass products and programs to enable best business practices in a competitive landscape Partner closely with Real Estate Sales Managers and other cross-functional teams to build and execute agent success strategies, including business growth plans Welcome new agents by conducting onboarding sessions for individual agents and agent teams Manage listing and licensing transfers throughout the onboarding process Conduct in person Compass product and program trainings and meetings with agents as needed Work proactively to identify agent needs and develop solutions Document and continuously improve best practices, resources, and SOPs Work with local regional leadership on local best practices and regional priority projects Troubleshoot issues related to marketing, Compass tools, technology/devices, enterprise systems, etc Work collaboratively with specialty roles to champion non-AEM questions on behalf of the agent Who You Are You have a Bachelor's degree in a relevant field You have 2-4 years previous experience in agent service, client success or client relationship management You possess a real passion for serving agents trying to grow their businesses You have the ability to establish credibility with key agent decision makers and influencers You have strong written and verbal communication and presentation skills; extraordinary listening skills You have strong problem solving and analytical skills; quickly formulates solutions that deliver real business value You have the ability to recognize and maximize new business opportunities You have multi-tasking down to a science; handling multiple accounts and assignment simultaneously You have an interest in new software and cutting edge programs in the larger real estate landscape You have a commitment to exceed goals that is internal, constant, and self imposed Previous experience in real estate and technology a plus Previous experience with live or remote training a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence, Gsuite) a plus Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world. Our principal agent is looking for an agent to join their team! Buyer's Agent As a Buyers Agent, you will harmonize the end-to-end buying experience as a dedicated, knowledgeable and experienced real estate professional. You will engage new buyers, represent them exclusively, be a local expert, helpful, dependable, and highly competent. Driving the team to gain market share across every major market, helping everyone find their place in the world. The Buyer's Agent Will Engage new buyers and cultivate those contacts into clients Guide the buyers' throughout the end to end buying process Provide unbiased representation to clients Manage clients directly through the deal flow with the assistance of the Team Lead Actively promote and engage with other team agents to grow market share and positive team reputation Actively work to promote the Compass Agent Team within the region and local market What The Agent Team Lead Is Looking For A Licensed real estate agent Neighborhood or building experience with knowledge of comps, availability, neighborhood data, market values Negotiation expertise tailored to buyers' needs In-depth understanding of the real estate services and its position in local markets Self-motivated, driven and energetic Willingness to work hard in a fast paced environment Exceptional written, verbal, phone and presentation skills Service oriented attitude with a client first focus Strong organizational skills Ability to work productively within a team environment High ethical standards Drive for excellence and growth Willingness to grow and learn Successfully closed residential sales are a plus This position will not be a member of the Compass Employee Team. In this role you will be employed directly by an Agent Team, our independent contractor, that has their real estate license affiliated with Compass. This role will not be employed by Compass. Any compensation, schedules and policies will be set by the Agent Team. All applications will be forwarded to the Agent Team Lead for consideration. They will respond to qualified applicants. Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world. Our agent is looking for an Administrative Assistant to join their team! Administrative Assistant As Team Assistant on a high performing agent team, you will provide administrative, operational and marketing support to the principal agent(s) and team. You will be tasked with building operational systems, implementing administrative processes, and managing end-to-end business operations, overseeing all core social, marketing and real estate activities. You are highly presentable, have impeccable follow through and have exceptional communication skills, specifically verbal and written etiquette. Focused, energetic and driven, you are hungry to achieve your professional goals, all in the name of supporting and driving your team to success. Being organized and having meticulous attention to detail is what you do best - you must be able to pivot between competing priorities and constantly think of ways to streamline the workflow and efficiencies of the team. Technologically savvy, you have a strong creative eye, creating innovative social content and progressive marketing campaigns for the principals and team. In This Role You Will Implement operational improvements, working with the team to execute best practices in structuring an efficient work flow Build efficiency and effective responsiveness into existing operations, and help define new operational strategies Work closely and effectively with the principal agent(s) to keep them well informed of upcoming commitments and responsibilities and follow up as necessary Maintain and manage team drives, calendars, contacts, listings, social networks, and website Manage external requests and retrieve messages on behalf of the team, providing effective communication to both parties as appropriate Work closely and effectively with the team lead to keep them well informed of upcoming commitments and responsibilities and follow up as necessary Manage external requests and retrieve messages on behalf of the team lead, providing effective communication to both parties as appropriate Coordinate calendars and schedule relevant meetings and travel arrangements Assist with other related clerical duties as required by the team Assist with ad-hoc projects depending on the needs of the office Email marketing Mail marketing Social media management Complete Real Estate activities as required such as Board Packages, listings and CRM management What The Agent Is Looking For 1 year+ administrative / marketing support experience B.A / B.S degree or equivalent experience Proficiency with Google suite of products (docs, sheets, slides) Mailchimp (or similar tools) experience is a plus Strong technological aptitude Fast learner and growth orientated Strong written and oral communication Excellent organizational and time management skills Strong interpersonal skills and ability to multitask in a fast paced environment Pleasant and professional demeanor at all times with great attention to detail Expectation of confidentiality on all business matters Ability to put a board package together Great ability to focus Concerned about doing things the right way Calm under pressure Learning based and feedback driven Proven ability to succeed Real estate license preferred but not essential This position will not be a member of the Compass Employee Team. In this role you will be employed directly by an Agent Team, our independent contractor, that has their real estate license affiliated with Compass. Any compensation will be set and paid by the Agent Team. In addition, schedules and policies will be set by the Agent Team. All applications will be forwarded to the hiring Agent for consideration. The hiring Agent will respond to qualified applicants. Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants