Michigan Farm Bureau

Commercial Property Insurance Assessor US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Commercial Property Insurance Assessor Objective The Commercial Property Insurance Assessor plays a critical role in the underwriting process by evaluating commercial property risks and providing professional assessments that support informed coverage decisions. This position conducts on-site and virtual property evaluations, analyzes complex risk exposures, and delivers comprehensive reports that align with underwriting guidelines, regulatory requirements, and loss prevention objectives. The role requires sound judgment, technical expertise, and effective communication with internal and external stakeholders. Responsibilities Commercial Property Insurance Assessor Responsibilities Perform professional risk assessments of commercial, industrial, and specialty properties to evaluate insurability and overall exposure. Analyze building construction, occupancy, fire protection systems, operational practices, and maintenance standards to determine risk quality. Identify and evaluate potential loss exposures, including fire, liability, theft, environmental, and structural risks. Document findings through detailed narratives, photography, and data analysis to support underwriting and pricing decisions. Qualifications Commercial Property Insurance Assessor Qualifications Required Bachelor's degree (or equivalent experience) in risk management, construction management, engineering, or a related field required or equivalent experience may be considered. 2-3 years of experience in commercial property inspection, risk assessment, construction, engineering, or commercial insurance. Working knowledge of building systems, fire protection equipment, and applicable safety and regulatory standards (e.g., NFPA, OSHA). Strong analytical, observational, and professional report-writing skills. Proficiency with inspection software, mobile data collection tools, and Microsoft Office applications. Demonstrated ability to manage multiple assignments, prioritize workload, and meet reporting deadlines. Valid driver's license with reliable transportation. Note: This is a Hybrid position working four days in the field, and one day in the Farm Bureau Home Office (located in Lansing, Michigan) to document inspections. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI9cfb48c5a6-

Life Actuarial Analyst US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Actuarial Farm Bureau Center Overview Life Actuarial Analyst Objective To assist with life actuarial programs, spreadsheets, reports, models, and supporting information for preparation of specific financial reporting, product development, and regulatory and analytical tasks. Responsibilities Life Actuarial Analyst Responsibilities Assist in the generation of financial reports on monthly, quarterly and annual cycles. Assist in the development of life and annuity rates, rate pages and other system specifications. Assist with experience studies and provide information for recommendations. Qualifications Life Actuarial Analyst Qualifications Required : Bachelor's degree required, preferably in mathematics, statistics or actuarial science. Willingness to pursue continuing job-related training and education required. Preferred : Six months' experience with an insurance company in life insurance preferred. Working knowledge of Microsoft Office products (e.g., Word and Excel) preferred. Completion of at least one actuarial exam preferred. Note: This is a Hybrid position working both remotely from the state of Michigan and in the Farm Bureau Home Office located in Lansing, Michigan. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI3fe1a5-

Associate Agricultural Policy Support Specialist US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Associate Agricultural Policy Support Specialist Objective To be an effective team member of the Agricultural Policy Services Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters. Responsibilities Associate Agricultural Policy Support Specialist Responsibilities Enter data into corporate systems for new business, reinstatements, endorsements, cancellations, and renewal items. Ensure proper coding on all transactions. Verify the accuracy of data to be input, checking for valid codes, correct entries, and entries that may be inconsistent with history file information. Follow exception processing guidelines. Maintain up-to-date knowledge of processing procedures, coverages, and automated system operation for processing one line of business. Qualifications Associate Agricultural Policy Support Specialist Qualifications Required High school diploma or equivalent required. Six to twelve months of work experience required. Computer experience required. Keyboarding skills of 45-50 wpm with accuracy required. Ability to learn quickly required. Willingness to pursue continuing job-related training and education required. Designations in AAIC, AINS, API or AIS preferred, or completion within two years of hire required. Preferred Associate's degree preferred with focus on insurance, business administration, finance, or management. General knowledge of insurance preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PIc3d01fed3aca-9877

CELIC Chief Operating Officer US-OH-Cincinnati Job ID: Type: Regular Full-Time of Openings: 1 Category: Management CELIC Ohio Main Office (CELOH) Overview CELIC Chief Operating Officer Objective To direct and oversee CELIC's operational activities nationally. To oversee policies, objectives, and initiatives for the corporation. To establish the overall direction and strategic initiatives for market growth, profitability, and expansion. To evaluate current and proposed systems and procedures and determine and implement changes as necessary. To lead and coach operational and sales leadership to meet company goals. Responsibilities CELIC Chief Operating Officer Responsibilities Plan, direct, and supervise the business affairs of the company, according to applicable laws and government regulations. Maintain and create strong internal controls around operational processes such as death claim processing, surrender processing, loan processing, and new business processing. Develop and monitor Key Performance Indicators that meet the service quality expectations of the organization. Lead initiatives to drive the company forward, utilizing advancements in technology and products to provide modern solutions for customers and agents. Maintain awareness of industry developments and insurance marketing through participation in professional associations and continued personal professional education. Recruit and maintain high quality, competent, and effective staff. Motivate employees and create confidence in the leadership of the company. Promote a culture of accountability, collaboration, innovation, centered around the desire for continuous improvement. Develop and recommend the annual budget for the organization to be reviewed by the Vice President, Life Operations and manage the operation within the proposed budget. Lead the company to achieve profitability and sales growth goals as set forth in the Strategic Plan. Set goals and objectives to recognize opportunities for profit and growth, and to move quickly to take advantage. Recognize potential liabilities and promptly employ corrective actions to protect and preserve company assets. Establishing short- and long-term goals and be responsible for moving the company toward these goals. Assist FBI CEO and Vice Presidents in developing and implementing marketing strategies for the future success of the Farm Bureau Insurance Companies. Participate in special projects, assignments, and project teams as assigned by the FB Vice President Life Operations. Qualifications CELIC Chief Operating Officer Qualifications Required Bachelor's degree in marketing, business, insurance, or finance required. Ten years' experience in an insurance-related organization required. Minimum five years' management experience required, with a background and knowledge of insurance and business plan development and implementation preferred. Designations such as FLMI, CLU, LLIF, preferred, or currently working toward such professional life designations. Preferred Master's degree preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI8756d368a1ec-5098

Senior Commercial Service Center Representative US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Senior Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert. Responsibilities Senior Commercial Service Center Representative Responsibilities Complete service requests on complex commercial accounts including advanced certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. Support agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures. Qualifications Senior Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Two to three years insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid driver license with an acceptable driving record. Designations in AINS or CIC required, or actively being pursued. Must be willing to pursue self-development training. P/C License required. Preferred Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. One year of professional office experience is preferred. Note: If a candidate is not identified, a Commercial Service Center Representative may be considered based on level of experience. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PIc9591ee72c9b-9583

Life Accountant II US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 1 Category: Accounting/Finance Farm Bureau Center Overview Life Accountant II Objective To support the Life Accounting functions for Farm Bureau Life Company of Michigan and Cincinnati Equitable Life Insurance Company. To include participation in preparation of all financial reporting on a monthly, quarterly, and annual basis. Responsibilities Life Accountant II Responsibilities Assist in the preparation and analysis of the monthly, quarterly, and annual financial statements. Assist in and review the daily reconciliation of accounts, as well as posting and recording journal entries. Assist in training Controller Division staff. Provide support to Life Accounting team for analysis of monthly, quarterly, and annual financial reports. Assist and analyze the preparation of the Life companies' annual budgets. Assist in reinsurance accounting, assumed and ceded, and provide analysis. Assist in coordination of audits by internal auditors, external auditors, and the Department of Insurance and Financial Services. Assist in special projects and analysis reports. Qualifications Life Accountant II Qualifications Required Bachelor's degree with a major in accounting required. Minimum three to five years' accounting experience required. Working knowledge of Microsoft Word and Excel required. Preferred Understanding of statutory accounting principles and insurance preferred. Applicable insurance designation preferred, or working toward. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PIec13d8d5e3d6-2580

Litigation Representative US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 1 Category: Legal Farm Bureau Center Overview Litigation Representative Objective To provide efficient investigation, evaluation, supervision, and disposition of firstparty casualty claims in litigation. Responsibilities Litigation Representative Responsibilities Retain detailed knowledge of the Michigan law, especially the No-Fault Automobile Act, MCL 500.3101, Negligence, Products and Insurance contract law, civil procedure, and Michigan Evidence law. Review and advise of changes in statutory law, case law, and legal practice as it pertains to the handling of claims and management of litigation. Participate in meetings, round-table discussions, and other collaborative efforts, providing others with constructive criticisms, encouragement, and advice in the handling of individual claims. Encourage best practices in the handling of claims by providing an example to all by making timely and accurate notes of matters relevant to a given claim in a file, noting in the file advice given to file handlers or ensuring that a record of the advice and rationale for the advice are in the file, and providing a recorded opinion of an appropriate POA for a file. Monitor the performance of retained counsel in their handling of claims and provide advice within the company regarding the selection of attorneys to provide services for the company. Support development and implementation of strategies to reduce legal expense. Investigate claims timely and equitably. Manage litigation as assigned. Maintain timely contact with insureds, apprising of pertinent information. Evaluate and advise Underwriting Department of questionable risks. Review medical bills for proper payment. Develop and maintain a personal training program for enhancement of job skills and attainment of personal career development goals. Work with computer systems keying functions, including but not limited to letter composition, log entry, dairy entry, report of investigation composition and draft production. Resolve concerns/complaints, within authorization, received concerning claim settlement procedures and actions in a timely manner. Develop professional relationships with attorneys, physicians and claims related professionals, both inside and outside the company. Participate with defense counsel in court appearances, including depositions and trials. Assist adjusters in the development of a litigation plan, and in learning how to identify strategic points for the resolution of litigation on favorable terms consistent with the company's long-term interest and in a way to minimize unproductive litigation expense. Foster an attitude in adjusters, team leaders, retained counsel, and others favorable toward an early, realistic, and candid analysis of liability and damages. Foster an attitude favorable toward change, and a willingness to adapt to a changing legal, technical and managerial environment. Encourage adjusters, team leaders and others to freely collaborate in the analysis of cases and the development and implementation of best practices. Discuss with management any concerns regarding handling or developments of a given file. Encourage and foster early and appropriate reserving of files based on the best and most current information available. Communicate with the Litigation manager regarding current activities, files that need review for reserve change exceeding $100,000, and cases that have the potential for significant adverse development. Qualifications Litigation Representative Qualifications Required Bachelor's degree, CPCU, or equivalent experience required. Basic insurance course and medical interpretation courses required. Minimum five years of experience with litigated claims required. Extensive knowledge of claims procedures and practices and of no-fault coverage required. Knowledge of tort, workers' compensation, and contract law pertaining primarily to the handling of claims and of medical terminology, anatomy and rehabilitation required. Extensive knowledge of insurance contracts written by the company, and ability to interpret insurance contracts required. Valid driver license with an acceptable driving record required. Preferred Knowledge and experience handling Michigan Assigned Claim Plan (MACP) claims preferred. Knowledge and experience with Michigan Catastrophic Claims Association (MCCA) reporting and practices preferred. Background in handling SIU claims and functions, or the willingness to learn preferred. Designations in AIC, AINS, SCLA, or other insurance related designation preferred. Note: Candidate will work a Hybrid schedule, working both in the Farm Bureau Home Office located in Lansing, Michigan, and remotely. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI0a46a91c1d1e-5099

Associate Agricultural Policy Support Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Associate Agricultural Policy Support Specialist Objective To be an effective team member of the Agricultural Policy Services Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters. Responsibilities Associate Agricultural Policy Support Specialist Responsibilities Enter data into corporate systems for new business, reinstatements, endorsements, cancellations, and renewal items. Ensure proper coding on all transactions. Verify the accuracy of data to be input, checking for valid codes, correct entries, and entries that may be inconsistent with history file information. Follow exception processing guidelines. Maintain up-to-date knowledge of processing procedures, coverages, and automated system operation for processing one line of business. Qualifications Associate Agricultural Policy Support Specialist Qualifications Required High school diploma or equivalent required. Six to twelve months of work experience required. Computer experience required. Keyboarding skills of 45-50 wpm with accuracy required. Ability to learn quickly required. Willingness to pursue continuing job-related training and education required. Designations in AAIC, AINS, API or AIS preferred, or completion within two years of hire required. Preferred Associate's degree preferred with focus on insurance, business administration, finance, or management. General knowledge of insurance preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI0c0f58351a07-9877

ADO Field Trainer/Customer Service Representative US-MI-Novi Job ID: Type: Regular Full-Time of Openings: 1 Category: Customer Service/Support ADO Novi Agent Development Office Overview ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents. Responsibilities ADO Field Trainer/Customer Service Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits. Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds. Receive, process, and verify insurance and membership transactions. Take ownership of complaints and inquiries and proactively follow through to resolution. Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures. Maintain cash drawer by counting cash and keeping a daily log. Gather and prepare quotes and information for all lines of business. Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership. Qualifications ADO Field Trainer/Customer Service Representative Qualifications Required Associate s degree required or equivalent experience may be considered. Bachelor's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered. Experience with Microsoft Outlook, Word, Excel and PowerPoint required. Active P/C license required or must be successfully obtained within 90 days of employment. Willingness to pursue continuing job-related training and education required. Preferred Minimum one year of experience in insurance processing preferred. Two-years professional office experience and customer service preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI8f9cff6-

ADO Field Trainer/Customer Service Representative US-MI-Troy Job ID: Type: Regular Full-Time of Openings: 1 Category: Customer Service/Support ADO Troy Agent Development Office Overview ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents. Responsibilities ADO Field Trainer/Customer Service Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits. Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds. Receive, process, and verify insurance and membership transactions. Take ownership of complaints and inquiries and proactively follow through to resolution. Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures. Maintain cash drawer by counting cash and keeping a daily log. Gather and prepare quotes and information for all lines of business. Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership. Qualifications ADO Field Trainer/Customer Service Representative Qualifications Required Associate s degree required or equivalent experience may be considered. Bachelor's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered. Experience with Microsoft Outlook, Word, Excel and PowerPoint required. Active P/C license required or must be successfully obtained within 90 days of employment. Willingness to pursue continuing job-related training and education required. Preferred Minimum one year of experience in insurance processing preferred. Two-years professional office experience and customer service preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PId6ac812e8ecd-1328

P/C Digital Customer Service Specialist US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 3 Category: Customer Service/Support Farm Bureau Center Overview P/C Digital Customer Service Specialist Objective To be a proficient member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy, billing, and web-related questions and concerns from internal and external customers on all personal lines and commercial lines of business via e-mail, chat, and website. To provide proficient online service during standard business hours by responding to and taking ownership of all incoming chats and tickets from internal and external customers and members quickly and courteously. To proactively research and resolve policy and billing issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate. To lead the department by excelling in all metrics tracked to ensure quality service and lead by example for Associate P/C Customer Service Specialists. To preserve the Customer Service relationship, gather information, and improve the overall service process. Responsibilities P/C Digital Customer Service Specialist Responsibilities Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, website assistance, and member benefits via answering incoming chats and emails. Maintain proficient knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as LiveChat, Farm Bureau's external website, Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems. Maintain, support, and utilize a proficient understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct. Qualifications P/C Digital Customer Service Specialist Qualifications Required High school diploma or equivalent required. Minimum six months' experience in the insurance industry required. One year of contact center or professional office experience is required. Keyboarding skills with 60 wpm and accuracy required. One year of experience or training in telephone and written communications required. Two years of experience in customer service activities required. Must possess an active Michigan Resident Producer P/C License required or must be obtained within 6 months of hire. Two years of experience in the use of computers, phones, and software required. One year of experience with proven skills in Microsoft suite of applications, including OneNote, PowerPoint, Word, and Outlook required. Proficient ability to learn new technologies required. Preferred Associate's degree with a focus on business administration, management, insurance, or finance preferred. Bilingual skills preferred. Designations in AINS, ACS, or AIS preferred. Web support and chat experience preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI6b233fde6-

ADO Field Trainer/Customer Service Representative US-MI-Portage Job ID: Type: Regular Full-Time of Openings: 1 Category: Customer Service/Support ADO Portage Agent Development Office Overview ADO Field Trainer/Customer Service Representative Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines of business and system operations to ADO staff, agent staff, and agents. Responsibilities ADO Field Trainer/Customer Service Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits. Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds. Receive, process, and verify insurance and membership transactions. Take ownership of complaints and inquiries and proactively follow through to resolution. Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures. Maintain cash drawer by counting cash and keeping a daily log. Gather and prepare quotes and information for all lines of business. Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership. Qualifications ADO Field Trainer/Customer Service Representative Qualifications Required: Associate s degree required or equivalent experience may be considered. Bachelor's degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered. Experience with Microsoft Outlook, Word, Excel and PowerPoint required. Active P/C license required or must be successfully obtained within 90 days of employment. Willingness to pursue continuing job-related training and education required. Preferred: Minimum one year of experience in insurance processing preferred. Two-years professional office experience and customer service preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI4c8203cfe6-

Supervisor, P/C Customer Service Project & Support US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Supervisor, P/C Customer Service Project & Support Objective To advocate for Property/Casualty Customer Service (PCCS) holistic business needs and coordinate with the PCCS leadership team to determine strategic planning needs. To lead a team of project-focused analysts through hiring, training, and professional development. To schedule, control, adjust, and oversee the daily operation of support analysts and senior support analysts to ensure operational and corporate project expectations are managed and project commitments are met. To act as an expert resource and mentor, developing advanced system knowledge throughout the PCCS department to meet department and company objectives through customer experience. To challenge business processes to strategize goals and identify efficient solutions for complex system and billing-related issues from the PCCS Team. Responsibilities Supervisor, P/C Customer Service Project & Support Responsibilities Act as an internal consultant, researching business unit goals, workflows, and processes. Identify innovative solutions to enhance business processes and efficiencies, connecting business needs with innovation, data analytics, and system knowledge. Challenge the PCCS leadership team in the development and implementation of strategies for improved oversight, efficiencies, and expert handling of billing inquiries and functions. Act as resource manager for PCCS project analysts by coordinating and implementing strategic innovative processes to track and monitor the progress of corporate projects for PCCS. Lead and direct team members in problem-solving efforts, conducting root cause analysis, and developing/executing solutions. Ensure resolution of issues including long-term prevention strategies, mitigating business impacts, and inefficiencies. Serve as subject matter expert for billing projects and processes, providing expertise on business and system functionality. Coordinate and deliver business requirements and process specifications for projects, system updates, and enhancements. Qualifications Supervisor, P/C Customer Service Project & Support Qualifications Required Bachelor's Degree in business administration, management, computer science, information technology, or related field required, or equivalent experience may be considered. Experience implementing or administering technical solutions to meet business needs or system requirements required. Minimum four years of experience in a leadership role required. Minimum two years of project experience required. Completion of at least one P/C Resident Producer license course required, or completed within six months of hire. P/C Resident Producer license required, or obtained within 12 months of hire. Preferred Previous insurance experience or training preferred. Guidewire and BCMS billing knowledge preferred. Note: This is a Hybrid position working both remotely from the state of Michigan and from the Farm Bureau Home Office located in Lansing, Michigan. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI144a870cb6-

Associate P/C Customer Service Specialist US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service. Responsibilities Associate P/C Customer Service Specialist Responsibilities Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing their inquiries about billing, insurance coverage questions and changes, and member benefits via answering telephone calls. Develop and maintain intermediate knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, and others, to accurately and efficiently answer customer inquiries and resolve problems. Develop, maintain, support, and utilize an intermediate understanding of company, customer, DIFS, agent, and affiliated company relationships, and the company's core values and departmental standards for professionalism and courtesy in business conduct. Qualifications Associate P/C Customer Service Specialist Qualifications Required High school diploma or equivalent required. Keyboarding skills with 60 wpm and accuracy required. Six months' experience or training in telephone and written communications required. Six months' experience in customer service activities required. Demonstrated ability to learn new technologies required. One year of experience in the use of computers, phones, and software required. Preferred Associate's degree with a focus on business administration, management, insurance, or finance preferred. Minimum of six months' experience in the insurance industry preferred. Experience with Microsoft suite of applications, including but not limited to OneNote, PowerPoint, Word, and Outlook preferred. One year of contact center or professional office experience preferred. Bilingual skills preferred. Designations in AINS, ACS, or AIS preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PIb1ddf021658a-9585

Agency Services Phone Support Representative US-MI-Lansing Job ID: Type: Regular Full-Time of Openings: 2 Category: Customer Service/Support Farm Bureau Center Overview Agency Services Phone Support Representative Objective To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Agency Services support team in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone and through daily document listings and activities reports. Responsibilities Agency Services Phone Support Representative Responsibilities Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits. Receive, process, and verify insurance and membership transactions. Take ownership of complaints and inquiries and proactively follow through to resolution. Accept and apply payments from customers. Gather and prepare quotes and information for all lines of business. Identify cross-sell opportunities. Train other team members on process, procedures, and technology as assigned. Maintain a high level of knowledge regarding Farm Bureau systems, procedures, and products to be a trusted resource for the field as well as home office team members. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Stay current on changes as they relate to job functions. Advance in understanding of all program and internal systems used by Farm Bureau to streamline and facilitate policy handling. Qualifications Agency Services Phone Support Representative Qualifications Required High school diploma or equivalent required. Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required. Demonstrated ability to learn new technologies required. Active P/C license required or must be successfully obtained within 90 days of employment. Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required. Preferred Associate's degree preferred with focus on business administration, management, or insurance. Minimum six months of experience in insurance processing preferred. One-year professional office experience and customer service preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI00dc10d38bae-7701

Health Sales Specialist - Mid Michigan US-MI-Mount Pleasant Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Health Sales Agent (Mid Michigan) Overview Health Sales Specialist - Mid Michigan Objective To sell and provide marketing support for Medicare and Individual Health benefits offered by Farm Bureau Health Services, a division of Community Service Acceptance Company (CSAC) (aka FB Partners Group) including, but not limited to, Medicare Advantage and Medicare Supplemental products. To maintain an understanding of the Individual Qualified Health Benefit Program offered by Blue Cross Blue Shield of Michigan (BCBSM), Priority Health and additional carriers. To assist Farm Bureau members, prospects and staff in enrolling in health plans. To maintain a working knowledge of health sales and commissions in the defined market area. Responsibilities Health Sales Specialist - Mid Michigan Responsibilities Sell Medicare Advantage and Medicare Supplemental plans to those over the age of 65, focusing in specified counties. Manage books of business in both groups for all products sold and serviced by Farm Bureau Health Insurance. Assist in the sales and servicing of the Individual Qualified Health Plan market. Work closely with management to develop a marketing plan to increase Medicare business within Farm Bureau including prospecting, educational seminars, enrollment seminars, and execution of sales to members to increase revenue. Provide service for existing Medigap Supplemental and dental subscribers and assist them in plan changes and coverage questions. This is a sales position that will be on the road selling and working from home with occasional days at the Lansing home office. Qualifications Health Sales Specialist - Mid Michigan Qualifications Required: Bachelors degree with focus on business or insurance required, or equivalent experience may be considered. Minimum two years of experience in health insurance field required. Must possess a valid driver license with an acceptable driving record. Active State of Michigan license in accident and health insurance required, or must be successfully obtained within 30 days of employment Preferred: Medicare Advantage, Prescription Drug, and Supplemental sales experience preferred. Live in one of the following counties: Clare, Isabella, Midland, Montcalm, Gratiot or Saginaw. Note: This is a sales position where candidate is expected to be on the road selling (some remote work), with occasional days working in the Farm Bureau Home Office, located in Lansing MI - 1 per month. Candidate will service the following counties: Clare, Isabella, Midland, Montcalm, Gratiot and Saginaw. Candidate must live in or close to these Michigan counties. Michigan Accident & Health License Required at time of hire . Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI3fd1d18e7a70-8934

Senior Life Actuary US-MI-Remote-Work From Home Job ID: Type: Regular Full-Time # of Openings: 1 Category: Actuarial Personal Residence (Remote-Work From Home) Overview Senior Life Actuary Objective To provide life actuarial programs, spreadsheets, reports, models, and supporting information for preparation of specific financial reporting, product development, and regulatory and analytical tasks. To incorporate new methodologies into actuarial functions. Responsibilities Senior Life Actuary Responsibilities Oversee and monitor monthly and annual experience studies and make recommendations for modeling assumptions, including mortality and persistency assumptions. Oversee the monitoring of major pricing assumptions for all products. Oversee the design and pricing new products consistent with the corporate objectives and needs. Maintain up-to-date information on changes in products offered by other life insurance companies. Oversee and develop recommendations for interest rates and other non-guaranteed elements for existing products. Qualifications Senior Life Actuary Qualifications Required : Bachelor's degree required, preferably in mathematics, statistics or actuarial science. Five years life actuarial experience required. Working knowledge of Microsoft Office products (e.g., Word and Excel) required. Willingness to pursue continuing job-related training and education required. Completion of the Associate of the Society of Actuaries (ASA) designation required. Preferred : Seven years life actuarial experience preferred. Experience in pricing, multivariate analysis, and reserving preferred. Completion of the Fellow of the Society of Actuaries (FSA) designation preferred. FIS Prophet modeling experience is preferred, but not mandatory. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI833f70d95ff3-8482

Complex Casualty Claims Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Complex Casualty Claims Specialist Objective To assure the consistent application of company procedures and practices in casualty claims handling and disposition of large complex casualty claims within the division. To ensure that claims are properly investigated, evaluated, and resolved within the company's contractual and legal obligations. To provide appropriate and equitable resolution to claimants while protecting Farm Bureau insureds within the confines of the insurance policy and to aid in the retention and growth of business. Responsibilities Complex Casualty Claims Specialist Responsibilities Investigate, control, and negotiate all casualty claims involving complex issues beyond the expertise of claim representative as such cases are discovered. Understand and apply skills and awareness necessary to achieve effectual casualty claim settlements and remain current in the knowledge of the tools of negotiation, including structured settlements. Direct, control, and negotiate all major casualty litigation files. Direct defense attorneys' activities as permitted by law and promote appropriate reserving practices. Qualifications Complex Casualty Claims Specialist Qualifications Required Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered. Minimum seven years multi-line field work with emphasis on liability, workers' compensation and no-fault claims handling. Keyboarding skills of 40 wpm required. Must possess outstanding listening and customer service skills. Knowledge of computers and various software including Microsoft Office products required. Must possess a valid driver license with an acceptable driving record. Designation in AIC, CPCU, SCLA or similar insurance designation required, or actively being pursued and completed within 36 months. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI516bcccb5-

Associate Medical Claims Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Associate Medical Claims Representative Objective To provide efficient investigation, evaluation and negotiation of Michigan No-Fault and Michigan Assigned Claims Plan claims. Responsibilities Associate Medical Claims Representative Responsibilities Respond to and control the disposition of all assigned Michigan No-Fault/Workers' Disability Compensation claims. Work with computer systems keying functions, including but not limited to letter composition, log entry, dairy entry, report of investigation composition and draft production. Read and apply policy of Michigan No-Fault/WC acts as written. Qualifications Associate Medical Claims Representative Qualifications Required : High school diploma or equivalent required. Prior experience in an insurance, medical and/or customer service related field required. Must possess a valid driver license with an acceptable driving record. Preferred : Bachelor's degree in business administration preferred. Designation in claims insurance preferred. Note: If a candidate is not selected, a Medical Claims Representative may be considered on the level of experience and qualifications. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI77be3628ec01-6812

Associate P/C Premium Control Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Premium Control Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide extraordinary customer experience to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To manage and ensure the accuracy of premium-related financial processes within the Property and Casualty (P/C) insurance sector by overseeing the billing, allocation, reconciliation, and control of insurance premiums across personal and commercial lines of business. To follow departmental standards of metrics tracked to ensure quality service. This role supports both internal and external customers by providing accurate policy and billing account information, resolving premium-related inquiries, and maintaining professional communication with policyholders, agents, and agent staff. Responsibilities Associate P/C Premium Control Specialist Responsibilities Maintain advanced knowledge of departmental processing methods, industry standards and regulations, procedures, and Farm Bureau product lines and software, such as Legacy, Guidewire, Salesforce, Microsoft Word and Excel, and others, to accurately and efficiently answer customer inquiries and resolve problems. Expertly ensure timely and accurate processing of advanced premium control tasks by reviewing, prioritizing, and executing complex, multi-step financial activities. Expertly resolve premium discrepancies as needed to maintain accuracy, compliance, and adherence to service-level standards. Take ownership of complex customer complaints and inquiries escalated by the Associate and standard P/C Premium Control Specialists and ensure the details of these complaints and inquiries are handled proactively, accurately, and efficiently by providing answers or solutions clearly and concisely through de-escalation and resolution. Make reasonable decisions quickly and appropriately. Qualifications Associate P/C Premium Control Specialist Qualifications Required High school diploma or equivalent required. Associate degree required with a focus on marketing, business administration, management, insurance or finance, or equivalent experience required. Keyboarding skills with 60 wpm and accuracy required. Three to four years of experience in insurance processing and customer service activities required. Advanced ability to learn new technologies required. Three to four years of experience in the use of computers, phones, and software required. Two to four years of accounting or bookkeeping experience required. Three to four years of experience with proven skills in Microsoft suite required. Preferred Bilingual skills preferred. Designations in AINS, ACS, or AIS preferred. Note: This position offers flexibility, allowing for remote or in-person work options upon successful completion of an approximately two-month In-Person training period at our Home Office in Lansing, MI. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PIe08748ce80df-9587