Michigan Farm Bureau

Commercial Service Center Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives. Responsibilities Commercial Service Center Representative Responsibilities Complete service requests on commercial policies including certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Analyze and complete commercial service activities within the authority limit. Identify risks requiring underwriter evaluation and approval, and assign such risks based on guidelines, procedures, and service standards. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. Qualifications Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. Minimum of one year insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid driver's license with an acceptable driving record. Designations in CISR, AINS, or CIC required, or actively being pursued. Must be willing to pursue self-development training including but not limited to insurance, policy rating and coverages, processing and procedures training, computer training, and customer service training. P/C License required or obtained within 90 days of employment. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 8 Yearly Salary PI60789cb71bec-0422

Advertising & Engagement Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Public Relations Farm Bureau Center Overview Advertising & Engagement Specialist Objective To recommend, develop, implement, and maintain specific advertising programs to increase the effectiveness of Farm Bureau Insurance Field Force sales, marketing and public relations efforts. To serve as the administrator of the agent cooperative program and to organize and plan the ordering and distribution of promotional swag items. Responsibilities Advertising & Engagement Specialist Responsibilities Recommend, develop, implement, and maintain agent advertising programs to increase the effectiveness of the Field Force sales, marketing and advertising efforts. Coordinate and enforce program rules and regulations. Develop the annual co-op advertising sign-up for agents, including the preparation of advertising kits and materials covering all eligible media (i.e., newspaper, radio, cable TV, billboards and sponsorships). Provide consultation and approval of individual agent ad campaigns. Work with representing advertising firm to coordinate media placements, design, billing and planning for agent advertising. Provide continual analysis of agent advertising programs to assure that all advertisements are approved and in compliance with Farm Bureau brand standards. Supervise and monitor agent co-op advertising budgets, process tear sheets and media invoices, and provide Payroll Department with a monthly list of agent advertising deductions. Set up and maintain agent co-op files. Research, develop and share opportunities with agents Qualifications Advertising & Engagement Specialist Qualifications Required Bachelor's degree in communications, advertising, media studies, or public relations required. Minimum three years working in an office environment required. Experience working with people required. Excellent computer skills, along with proven knowledge of programs such as Microsoft Word, Excel, PowerPoint and Outlook required. Proven track record of being a team player required. Willingness to set a continuing self-development program required. Preferred Two years agency experience required with a familiarity with media, advertising and public relations procedures preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PI7992b5e0718a-7921

Litigation Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Litigation Representative Objective To provide efficient investigation, evaluation, supervision, and disposition of firstparty casualty claims in litigation. Responsibilities Litigation Representative Reponsibilities Retain detailed knowledge of the Michigan law, especially the No-Fault Automobile Act, MCL 500.3101, Negligence, Products and Insurance contract law, civil procedure, and Michigan Evidence law. Review and advise of changes in statutory law, case law, and legal practice as it pertains to the handling of claims and management of litigation. Participate in meetings, round-table discussions, and other collaborative efforts, providing others with constructive criticisms, encouragement, and advice in the handling of individual claims. Encourage best practices in the handling of claims by providing an example to all by making timely and accurate notes of matters relevant to a given claim in a file, noting in the file advice given to file handlers or ensuring that a record of the advice and rationale for the advice are in the file, and providing a recorded opinion of an appropriate POA for a file. Monitor the performance of retained counsel in their handling of claims and provide advice within the company regarding the selection of attorneys to provide services for the company. Support development and implementation of strategies to reduce legal expense. Investigate claims timely and equitably. Manage litigation as assigned. Maintain timely contact with insureds, apprising of pertinent information. Evaluate and advise Underwriting Department of questionable risks. Review medical bills for proper payment. Develop and maintain a personal training program for enhancement of job skills and attainment of personal career development goals. Work with computer systems keying functions, including but not limited to letter composition, log entry, dairy entry, report of investigation composition and draft production. Resolve concerns/complaints, within authorization, received concerning claim settlement procedures and actions in a timely manner. Develop professional relationships with attorneys, physicians and claims related professionals, both inside and outside the company. Participate with defense counsel in court appearances, including depositions and trials. Assist adjusters in the development of a litigation plan, and in learning how to identify strategic points for the resolution of litigation on favorable terms consistent with the company's long-term interest and in a way to minimize unproductive litigation expense. Foster an attitude in adjusters, team leaders, retained counsel, and others favorable toward an early, realistic, and candid analysis of liability and damages. Foster an attitude favorable toward change, and a willingness to adapt to a changing legal, technical and managerial environment. Encourage adjusters, team leaders and others to freely collaborate in the analysis of cases and the development and implementation of best practices. Discuss with management any concerns regarding handling or developments of a given file. Encourage and foster early and appropriate reserving of files based on the best and most current information available. Communicate with the Litigation manager regarding current activities, files that need review for reserve change exceeding $100,000, and cases that have the potential for significant adverse development. Qualifications Litigation Representative Qualifications Required Bachelor's degree, CPCU, or equivalent experience required. Basic insurance course and medical interpretation courses required. Minimum five years of experience with litigated claims required. Extensive knowledge of claims procedures and practices and of no-fault coverage required. Knowledge of tort, workers' compensation, and contract law pertaining primarily to the handling of claims and of medical terminology, anatomy and rehabilitation required. Extensive knowledge of insurance contracts written by the company, and ability to interpret insurance contracts required. Valid driver license with an acceptable driving record required. Preferred Knowledge and experience handling Michigan Assigned Claim Plan (MACP) claims preferred Knowledge and experience with Michigan Catastrophic Claims Association (MCCA) reporting and practices preferred Background in handling SIU claims and functions, or the willingness to learn preferred Designations in AIC, AINS, SCLA, or other insurance related designation preferred. Note: Candidates will work a hybrid schedule, working both in the Farm Bureau Home Office located in Lansing, Michigan, and remotely. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PIe0a7458eb47e-4741

Chief Actuary and Director of Life Actuarial US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Actuarial Farm Bureau Center Overview Chief Actuary and Director of Life Actuarial Objective To manage and plan the functions of the Life Actuarial Department, which supports product development, actuarial liabilities, financial projections, and determining reserves. To select, supervise and train Life Actuarial Department staff. Responsibilities Chief Actuary and Director of Life Actuarial Responsibilities Manage the Life Actuarial Department. Recruit and retain qualified staff, measure and reward performance, and plan for succession. Develop and implement training programs to develop and cross-train the personnel. Complete performance reviews and participate in employee selection, promotion, discipline and termination in accordance with corporate guidelines. Communicate clearly and concisely the job expectations, service standards, and departmental and individual performance. Set expectations, and measure performance and accountability. Supervise pricing of all Life Company products. Monitor industry activity related to the actuarial function and incorporate new methodologies into department functions. Coordinate pricing activities with Products, Marketing and PHS to achieve corporate objectives. Interface with Marketing's Managing Partners and agents. Collaborate with Marketing and Accounting to establish target profit margins consistent with corporate objectives. Introduce innovative practices for pricing, risk selection and rating variables, including use of predictive modeling. Research, design, and price new products. Monitor insurance needs of clients in Farm Bureau's major markets. Maintain up-to-date information on changes in products and services provided by other financial institutions. Research feasibility of new product and service ideas. Maintain experience data for product pricing, such as mortality, expenses (general and marketing) and persistency (premium payment and contract). Design life and annuity products to meet the needs of Farm Bureau markets. Price new products to meet profit objectives as established by the corporate plan. Draft, design, and obtain legal approval of new policies and riders. Qualifications Chief Actuary and Director of Life Actuarial Qualifications Required Bachelor's degree required, preferably in mathematics, statistics, or actuarial science. Minimum ten years of life insurance experience working in an actuarial capacity required. Willingness to pursue continuing job-related training and education required. Completion of Fellow of the Society of Actuaries (FSA) designation required. Preferred Seven years managerial experience preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 80 Yearly Salary PIfc1b2bc5-

Casualty Claims Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Casualty Claims Specialist Objective To assure the consistent application of company procedures and practices in casualty claims handling and disposition of large complex casualty claims within the division. To ensure that claims are properly investigated, evaluated, and resolved within the company's contractual and legal obligations. To provide appropriate and equitable resolution to claimants while protecting Farm Bureau insureds within the confines of the insurance policy and to aid in the retention and growth of business. Responsibilities Casualty Claims Specialist Responsibilities Investigate, control and negotiate all casualty claims involving complex issues beyond the expertise of claim representative as such cases are discovered. Understand and apply skills and awareness necessary to achieve effectual casualty claim settlements and remain current in the knowledge of the tools of negotiation, including structured settlements. Direct, control and negotiate all major casualty litigation files. Direct defense attorneys' activities as permitted by law and promote appropriate reserving practices. Qualifications Casualty Claims Specialist Qualifications Required: Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered. Minimum seven years multi-line field work with emphasis on liability, workers' compensation and no-fault claims handling. Keyboarding skills of 40 wpm required. Must possess outstanding listening and customer service skills. Knowledge of computers and various software including Microsoft Office products required. Must possess a valid driver license with an acceptable driving record. Designation in AIC, CPCU, SCLA or similar insurance designation required, or actively being pursued. Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PI8449d01503c0-7049

Associate Casualty Claims Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview To learn and apply efficiently investigation evaluation, and adjusting of Third Party Property damage claims. Responsibilities Associate Casualty Claims Representative Responsibilities Investigate, evaluate and control small to medium-sized casualty claims as directed. Explain loss settlement figures and claim procedures to customers. Understand and explain basic policy language, coverage and exclusions. Evaluate and adjust reserves on small to medium-sized claims and make payments within authority. Adjust all reserves to accurately reflect known exposures according to current information available. Revise reserves based on developments in the course of adjusting the claim. Acquire working knowledge of general procedures and Casualty Best Practices. Acquire working knowledge of medical and legal terminology. Acquire general knowledge of claim file content and reporting requirements, claims settlement and administrative policies and procedures. Acquire good reserving techniques and reserve-development patterns. Investigate and interpret policy as it pertains to the loss, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts. Accomplish function under direct supervision with emphasis on customer service and controlling loss and loss adjustment expenses. Evaluate insurance coverage based on loss notice, insurance policies, applicable statutes and case law to determine if insurance coverage is afforded. Place continuous focus on improvement based on maintaining and increasing knowledge and skill as it relates to casualty claim-handling, including but not limited to technology, legal, medical, enhanced insurance contracts, and developments in the insurance industry. Deliver exceptional customer service to all internal and external customers on each contact. Maintain strong working relationships with Underwriting, Marketing, Medical Claims, the Litigation Unit, and all others associated with the processing of any casualty claim. Participate in Round Table discussions. Qualifications Associate Casualty Claims Representative Qualifications Required : High school diploma or equivalent required. Bachelor's degree or equivalent experience preferred with focus on business administration, communication, health or insurance-related field. Minimum one to six months' experience required. Keyboarding skills of 40 wpm required. Must possess outstanding listening and customer service skills. Knowledge of computers and various software including Microsoft Office products required. Must possess a valid driver license with an acceptable driving record. Designation in AIC, INS, CPCU, SCLA or similar insurance designation preferred, or actively being pursued. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 4 Yearly Salary PI913a56a625b2-1028

Life Actuarial Analyst US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Actuarial Farm Bureau Center Overview Life Actuarial Analyst Objective To assist with life actuarial programs, spreadsheets, reports, models, and supporting information for preparation of specific financial reporting, product development, and regulatory and analytical tasks. Responsibilities Life Actuarial Analyst Responsibilities Assist in the generation of financial reports on monthly, quarterly and annual cycles. Assist in the development of life and annuity rates, rate pages and other system specifications. Assist with experience studies and provide information for recommendations. Qualifications Life Actuarial Analyst Qualifications Required : Bachelor's degree required, preferably in mathematics, statistics or actuarial science. Willingness to pursue continuing job-related training and education required. Preferred : Six months' experience with an insurance company in life insurance preferred. Working knowledge of Microsoft Office products (e.g., Word and Excel) preferred. Completion of at least one actuarial exam preferred. Note: This is a Hybrid position working both remotely (from the state of Michigan) and in the Farm Bureau Home Office (located in Lansing, MI), 3 days per week. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PIce8a72a5-

Associate Legislative Counsel US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Legal Farm Bureau Center Overview Associate Legislative Counsel Objective To protect and promote the interests of Farm Bureau members specifically, and agricultural and rural interests in general, as a spokesperson for Michigan agriculture on state issues. To be accomplished by implementation of Farm Bureau policies through the enactment and administration of state legislation and regulations. Responsibilities Associate Legislative Counsel Responsibilities Assist with the development of policy at the county and state level. Disseminate information and training on policy development techniques and "probable issues" to individual Farm Bureau members, county Farm Bureaus, county policy development and other committees, state Policy Development Committee, State Young Farmer Committee, Michigan Farm Bureau Commodity Advisory Committees and other state committees, Regional Representatives, and voting delegates at the Michigan Farm Bureau annual meeting that will result in sound policies which are the platform for all Farm Bureau activities. Assist in the conduct of statewide, regional, or district policy development meetings for county Farm Bureau leaders. Research appropriate issues and prepare training materials and information on issues to assist in the development of policies. Assist in coordinating activities of state and county Farm Bureau officers and board of directors, Michigan Farm Bureau Legislative Committee, Michigan Farm Bureau staff, county Public Policy Committees, state and county Young Farmer Committees, and other county and state committees that may be involved in implementing Farm Bureau policies on state issues. Assist in the planning of and conduct the MFB Lansing Legislative Seminar. Implement policies through research, preparation and promotion of or opposition to legislation and/or regulation on state issues as developed by the membership and determined by voting delegates at the state annual meeting and as interpreted by the state Board of Directors. Work with the Governor and executive office staff, the Michigan Legislature and legislative staff, directors, deputies and staff of departments, agencies, commissions, boards, and other organized groups and individuals to get legislation or rules enacted or defeated. Review all bills within subject matter introduced for potential impact on agriculture and Farm Bureau policy. Qualifications Associate Legislative Counsel Qualifications Required Bachelor's degree required, with preference for an agriculture related field or public affairs management. Working knowledge of state legislative and regulatory processes normally attained from two to four years' experience in the public policy arena. Experience with a personal computer. Strong written and oral communication skills, with the ability to make presentations to a wide range of audiences. Preferred Experience in agriculture related field preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 33 Yearly Salary PI80a5-

Litigation Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Litigation Representative Objective To provide efficient investigation, evaluation, supervision, and disposition of firstparty casualty claims in litigation. Responsibilities Litigation Representative Reponsibilities Retain detailed knowledge of the Michigan law, especially the No-Fault Automobile Act, MCL 500.3101, Negligence, Products and Insurance contract law, civil procedure, and Michigan Evidence law. Review and advise of changes in statutory law, case law, and legal practice as it pertains to the handling of claims and management of litigation. Participate in meetings, round-table discussions, and other collaborative efforts, providing others with constructive criticisms, encouragement, and advice in the handling of individual claims. Encourage best practices in the handling of claims by providing an example to all by making timely and accurate notes of matters relevant to a given claim in a file, noting in the file advice given to file handlers or ensuring that a record of the advice and rationale for the advice are in the file, and providing a recorded opinion of an appropriate POA for a file. Monitor the performance of retained counsel in their handling of claims and provide advice within the company regarding the selection of attorneys to provide services for the company. Support development and implementation of strategies to reduce legal expense. Investigate claims timely and equitably. Manage litigation as assigned. Maintain timely contact with insureds, apprising of pertinent information. Evaluate and advise Underwriting Department of questionable risks. Review medical bills for proper payment. Develop and maintain a personal training program for enhancement of job skills and attainment of personal career development goals. Work with computer systems keying functions, including but not limited to letter composition, log entry, dairy entry, report of investigation composition and draft production. Resolve concerns/complaints, within authorization, received concerning claim settlement procedures and actions in a timely manner. Develop professional relationships with attorneys, physicians and claims related professionals, both inside and outside the company. Participate with defense counsel in court appearances, including depositions and trials. Assist adjusters in the development of a litigation plan, and in learning how to identify strategic points for the resolution of litigation on favorable terms consistent with the companys long-term interest and in a way to minimize unproductive litigation expense. Foster an attitude in adjusters, team leaders, retained counsel, and others favorable toward an early, realistic, and candid analysis of liability and damages. Foster an attitude favorable toward change, and a willingness to adapt to a changing legal, technical and managerial environment. Encourage adjusters, team leaders and others to freely collaborate in the analysis of cases and the development and implementation of best practices. Discuss with management any concerns regarding handling or developments of a given file. Encourage and foster early and appropriate reserving of files based on the best and most current information available. Communicate with the Litigation manager regarding current activities, files that need review for reserve change exceeding $100,000, and cases that have the potential for significant adverse development. Qualifications Litigation Representative Qualifications Required Bachelors degree, CPCU, or equivalent experience required. Basic insurance course and medical interpretation courses required. Minimum five years of experience with litigated claims required. Extensive knowledge of claims procedures and practices and of no-fault coverage required. Knowledge of tort, workers compensation, and contract law pertaining primarily to the handling of claims and of medical terminology, anatomy and rehabilitation required. Extensive knowledge of insurance contracts written by the company, and ability to interpret insurance contracts required. Valid driver license with an acceptable driving record required. Preferred Knowledge and experience handling Michigan Assigned Claim Plan (MACP) claims preferred Knowledge and experience with Michigan Catastrophic Claims Association (MCCA) reporting and practices preferred Background in handling SIU claims and functions, or the willingness to learn preferred Designations in AIC, AINS, SCLA, or other insurance related designation preferred. Note: Candidates will work a hybrid schedule, working both in the Farm Bureau Home Office located in Lansing, Michigan, and remotely. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PI8a1f0ab62e89-4741 Required Preferred Job Industries Other

Director of Public Policy Division US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Management Farm Bureau Center Overview Director of Public Policy Division Objective Directs engagement objectives to develop and maintain productive relations with all levels of government to support and enhance Michigan Farm Bureau's member policy development process. Develops plans, policies, and teams to build relationships and liaise with government entities (federal, state, or local) that regulate or influence production agriculture. Directs ongoing monitoring and analysis of proposed legislation, emerging issues, and trends to determine the potential impact on the industry and organization. Collaborates with industry groups and organizations with complementary objectives. Responsibilities Director of Public Policy Division Responsibilities Plan, coordinate, and manage the activities of the division to maximize staff talents, organization resources, and policy implementation success. Work to maintain recognition of the organization as one of the top lobbying organizations in Michigan's capitol. Direct and coordinate the development and dissemination of information materials on probable issues affecting agriculture for use by appropriate county and state committees, officers, boards, affiliated company personnel, and Michigan Farm Bureau staff in formulating official policy positions to guide the organization in effectively solving such issues. Direct activities of the state government relations staff within the division to successfully carry out policy through legislative and regulatory action, and to keep members informed and trained to take effective grassroots action. Qualifications Director of Public Policy Division Qualifications Required Bachelor's degree in agriculture, agribusiness, political science, or public policy required. Master's degree preferred. Five to seven years' experience in the field of public policy or legislative services. Five to seven five years' experience in an agricultural organization or business with management responsibilities required. Minimum five years supervisory/management experience required. Experience in policy analysis, research, advocacy, government affairs, lobbying, or consulting required. Understanding of the policy landscape, legislative processes, and the specific issues relevant to the organization or sector. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 09 Yearly Salary PI99a74177a30b-4913

Casualty Claims Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Casualty Claims Specialist Objective To assure the consistent application of company procedures and practices in casualty claims handling and disposition of large complex casualty claims within the division. To ensure that claims are properly investigated, evaluated, and resolved within the company's contractual and legal obligations. To provide appropriate and equitable resolution to claimants while protecting Farm Bureau insureds within the confines of the insurance policy and to aid in the retention and growth of business. Responsibilities Casualty Claims Specialist Responsibilities Investigate, control and negotiate all casualty claims involving complex issues beyond the expertise of claim representative as such cases are discovered. Understand and apply skills and awareness necessary to achieve effectual casualty claim settlements and remain current in the knowledge of the tools of negotiation, including structured settlements. Direct, control and negotiate all major casualty litigation files. Direct defense attorneys' activities as permitted by law and promote appropriate reserving practices. Qualifications Casualty Claims Specialist Qualifications Required: Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered. Minimum seven years multi-line field work with emphasis on liability, workers' compensation and no-fault claims handling. Keyboarding skills of 40 wpm required. Must possess outstanding listening and customer service skills. Knowledge of computers and various software including Microsoft Office products required. Must possess a valid driver license with an acceptable driving record. Designation in AIC, CPCU, SCLA or similar insurance designation required, or actively being pursued. Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PIe39d64862fdd-7049

Litigation Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Litigation Representative Objective To provide efficient investigation, evaluation, supervision, and disposition of firstparty casualty claims in litigation. Responsibilities Litigation Representative Reponsibilities Retain detailed knowledge of the Michigan law, especially the No-Fault Automobile Act, MCL 500.3101, Negligence, Products and Insurance contract law, civil procedure, and Michigan Evidence law. Review and advise of changes in statutory law, case law, and legal practice as it pertains to the handling of claims and management of litigation. Participate in meetings, round-table discussions, and other collaborative efforts, providing others with constructive criticisms, encouragement, and advice in the handling of individual claims. Encourage best practices in the handling of claims by providing an example to all by making timely and accurate notes of matters relevant to a given claim in a file, noting in the file advice given to file handlers or ensuring that a record of the advice and rationale for the advice are in the file, and providing a recorded opinion of an appropriate POA for a file. Monitor the performance of retained counsel in their handling of claims and provide advice within the company regarding the selection of attorneys to provide services for the company. Support development and implementation of strategies to reduce legal expense. Investigate claims timely and equitably. Manage litigation as assigned. Maintain timely contact with insureds, apprising of pertinent information. Evaluate and advise Underwriting Department of questionable risks. Review medical bills for proper payment. Develop and maintain a personal training program for enhancement of job skills and attainment of personal career development goals. Work with computer systems keying functions, including but not limited to letter composition, log entry, dairy entry, report of investigation composition and draft production. Resolve concerns/complaints, within authorization, received concerning claim settlement procedures and actions in a timely manner. Develop professional relationships with attorneys, physicians and claims related professionals, both inside and outside the company. Participate with defense counsel in court appearances, including depositions and trials. Assist adjusters in the development of a litigation plan, and in learning how to identify strategic points for the resolution of litigation on favorable terms consistent with the company's long-term interest and in a way to minimize unproductive litigation expense. Foster an attitude in adjusters, team leaders, retained counsel, and others favorable toward an early, realistic, and candid analysis of liability and damages. Foster an attitude favorable toward change, and a willingness to adapt to a changing legal, technical and managerial environment. Encourage adjusters, team leaders and others to freely collaborate in the analysis of cases and the development and implementation of best practices. Discuss with management any concerns regarding handling or developments of a given file. Encourage and foster early and appropriate reserving of files based on the best and most current information available. Communicate with the Litigation manager regarding current activities, files that need review for reserve change exceeding $100,000, and cases that have the potential for significant adverse development. Qualifications Litigation Representative Qualifications Required Bachelor's degree, CPCU, or equivalent experience required. Basic insurance course and medical interpretation courses required. Minimum five years of experience with litigated claims required. Extensive knowledge of claims procedures and practices and of no-fault coverage required. Knowledge of tort, workers' compensation, and contract law pertaining primarily to the handling of claims and of medical terminology, anatomy and rehabilitation required. Extensive knowledge of insurance contracts written by the company, and ability to interpret insurance contracts required. Valid driver license with an acceptable driving record required. Preferred Knowledge and experience handling Michigan Assigned Claim Plan (MACP) claims preferred Knowledge and experience with Michigan Catastrophic Claims Association (MCCA) reporting and practices preferred Background in handling SIU claims and functions, or the willingness to learn preferred Designations in AIC, AINS, SCLA, or other insurance related designation preferred. Note: Candidates will work a hybrid schedule, working both in the Farm Bureau Home Office located in Lansing, Michigan, and remotely. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PI83a9446ad2b9-4741

Associate Life Customer Service Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Associate Life Customer Service Specialist Objective To be an effective team member of the Life Customer Service Department. To provide customer service in a prompt and professional manner. To address policy and billing related questions and concerns from internal and external customers on all Life and Annuity lines of business via telephone and email. To process billing account changes, policy changes, distributions, and payments. To provide support and assist in maintaining departmental standards. Responsibilities Associate Life Customer Service Specialist Responsibilities Acquire and maintain knowledge of Farm Bureau's Life and Annuity policy rules and guidelines of product contracts and their various endorsements and riders. Answer telephone inquiries and process transactions on all life and annuity products from agents, insureds, and third parties effectively and efficiently. Take ownership of complaints and inquiries and proactively follow through to resolution. Represent the company professionally in both knowledge and conduct. Gain and maintain advanced knowledge of both billing and products to process information, including changes, answering questions, and resolving problems. Ensure information regarding customer requests and complaints is provided accurately and efficiently. Provide answers or solutions in a clear and concise manner. Make reasoned decisions quickly and appropriately. Participate in task, insurance, and telephone training as well as leadership and personal improvement courses. Use the Professional Telephone and Email Standards consistently and as defined by the company. Qualifications Associate Life Customer Service Specialist Qualifications Required High school diploma or equivalent required. Associate degree preferred, with focus on insurance, business administration, finance, or management. Minimum six months of experience in insurance processing required. Experience or training in telephone and written communications required. Experience in customer service activities required. Willingness to pursue continuing job-related training and education required. Completion of Customer Service training required. Designations in FLMI, CLU, FALU, LLIF or ChFC required, or actively being pursued. Preferred One-year professional office experience preferred. Certification in LOMA FLMI Level I required. Bilingual skills preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PI09a56df0c8ba-4739

Property Claims Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Property Claims Representative Objective To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company. Responsibilities Property Claims Representative Responsibilities Investigate, evaluate and control property and casualty claims under general supervision. Maintain moderate knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages. Maintain moderate knowledge of farm machinery, livestock and home furnishings. Qualifications Property Claims Representative Qualifications Required : Bachelors degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered. Minimum one to three years property and/or liability claims handling experience required. Knowledge of insurance contracts written by the companies required. Knowledge of company and divisional policies and procedures required. Must possess outstanding listening and superior customer service skills. Knowledge of estimating systems and construction requirements and methods required. Must have access to high speed Internet at home if position is field-based. Must be able to live within a defined territory. Must possess a valid driver license with an acceptable driving record. Preferred :Designations in INS, AIC, CPCU and/or similar professional insurance designation preferred. Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PI76c2200feb88-9754 Required Preferred Job Industries Other

Advertising & Engagement Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Public Relations Farm Bureau Center Overview Advertising & Engagement Specialist Objective To recommend, develop, implement, and maintain specific advertising programs to increase the effectiveness of Farm Bureau Insurance Field Force sales, marketing and public relations efforts. To serve as the administrator of the agent cooperative program and to organize and plan the ordering and distribution of promotional swag items. Responsibilities Advertising & Engagement Specialist Responsibilities Recommend, develop, implement, and maintain agent advertising programs to increase the effectiveness of the Field Force sales, marketing and advertising efforts. Coordinate and enforce program rules and regulations. Develop the annual co-op advertising sign-up for agents, including the preparation of advertising kits and materials covering all eligible media (i.e., newspaper, radio, cable TV, billboards and sponsorships). Provide consultation and approval of individual agent ad campaigns. Work with representing advertising firm to coordinate media placements, design, billing and planning for agent advertising. Provide continual analysis of agent advertising programs to assure that all advertisements are approved and in compliance with Farm Bureau brand standards. Supervise and monitor agent co-op advertising budgets, process tear sheets and media invoices, and provide Payroll Department with a monthly list of agent advertising deductions. Set up and maintain agent co-op files. Research, develop and share opportunities with agents Qualifications Advertising & Engagement Specialist Qualifications Required Bachelor's degree in communications, advertising, media studies, or public relations required. Minimum three years working in an office environment required. Experience working with people required. Excellent computer skills, along with proven knowledge of programs such as Microsoft Word, Excel, PowerPoint and Outlook required. Proven track record of being a team player required. Willingness to set a continuing self-development program required. Preferred Two years agency experience required with a familiarity with media, advertising and public relations procedures preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PI876ed9f6a2- Required Preferred Job Industries Other

Manager, Property/Casualty Underwriting US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Underwriting Farm Bureau Center Overview Manager, Property/Casualty Underwriting Objective To lead a team of multi-line property/casualty (P/C) underwriters in the underwriting of all P/C lines of business for the designated marketing region. To promote positive and productive relationships with the Marketing region while supporting company goals of growth and profitability. To serve as the underwriting leader on all property casualty lines of business by providing a high degree of expertise in the underwriting processes. To use data analytics, competitive analysis, and industry resources to improve risk selection and loss experience while decreasing company expenses. To provide an outstanding customer experience for all internal and external Farm Bureau Insurance customers. Responsibilities Manager, Property/Casualty Underwriting Responsibilities Create and maintain a positive and collaborative work environment where people feel valued, appreciated, and empowered to improve the organization. Provide opportunities to share knowledge and skills. Recruit and retain qualified staff, measure and reward performance, and plan for succession. Complete performance reviews and participate in employee selection, promotion, discipline, and termination in accordance with corporate guidelines. Clearly communicate job expectations, service standards, and department and individual performance. Set expectations, measure performance, and accountability. Develop, maintain, and monitor underwriting workflow procedures. Qualifications Manager, Property/Casualty Underwriting Qualifications Required Bachelors degree required or equivalent experience may be considered. Minimum five years of underwriting experience or ten years experience in P/C insurance required. Equivalent management experience may be considered. Designation in API or AU required. Certification in CPCU required, or must be completed within 36 months of hire. Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 75 Yearly Salary PI2e59d2dc89ee-5378 Required Preferred Job Industries Other

Commercial Service Center Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives. Responsibilities Commercial Service Center Representative Responsibilities Complete service requests on commercial policies including certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Analyze and complete commercial service activities within the authority limit. Identify risks requiring underwriter evaluation and approval, and assign such risks based on guidelines, procedures, and service standards. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. Qualifications Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. Minimum of one year insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid drivers license with an acceptable driving record. Designations in CISR, AINS, or CIC required, or actively being pursued. Must be willing to pursue self-development training including but not limited to insurance, policy rating and coverages, processing and procedures training, computer training, and customer service training. P/C License required or obtained within 90 days of employment. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 8 Yearly Salary PI5f18c630f84b-7826 Required Preferred Job Industries Other

Commercial Property Claims Specialist US-MI-Detroit Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Auto Appraiser Territory (Wayne, Oakland, Macomb) Overview Commercial Property Claims Specialist Objective To help our insured recover after a commercial property loss of varied size and complexity. To effectively investigate, evaluate, and resolve commercial property claims for our valued client within the companys contractual and legal obligations. To deliver an exceptional customer and agent experience to aid in the retention of business while consistently adhering to established claims handling guidelines and best practices. To ensure proactive and timely service, while providing an appropriate and equitable resolution to insureds and the company. Responsibilities Commercial Property Claims Specialist Responsibilities Deliver exceptional customer service to the insureds and agents. Investigate, evaluate, manage, and resolve claims under minimal supervision in compliance with best practices, claim handling guidelines and state regulations. Evaluate complex commercial coverage and significant loss exposures. Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply to all parties for assigned losses. Explain advanced policy language, coverage, and exclusions. Issue proper Reservation of Rights (RORs) and denial letters incorporating all facts, policy language, exclusions, and state mandated disclosures. Evaluate, scope, and estimate reserve recommendations to Claims leadership on high severity (Large Loss) and complex claims. Properly code and issue payments under the correct exposure within authority. Qualifications Commercial Property Claims Specialist Qualifications Required Bachelors degree required with focus on business, communication, construction, or insurance related field preferred, or equivalent experience may be considered. Minimum eight years of multi-line or property claim experience required. Experience handling complex property claims of more than $100,000 required. Must possess a valid driver license with an acceptable driving record. Designations in INS, AIC or similar professional insurance designation required or obtained within two years of hire. Preferred Five years of field experience preferred. Three to five years of commercial property claims experience preferred. Experience in farming and agriculture industry preferred. Designation in CPCU preferred. Note - This is a work from home (in Michigan) position primarily covering these Michigan counties: Macomb, Monroe, Oakland, Washtenaw, Wayne. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PIfdeb658b568f-0665 Required Preferred Job Industries Other

Casualty Claims Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Casualty Claims Specialist Objective To assure the consistent application of company procedures and practices in casualty claims handling and disposition of large complex casualty claims within the division. To ensure that claims are properly investigated, evaluated, and resolved within the companys contractual and legal obligations. To provide appropriate and equitable resolution to claimants while protecting Farm Bureau insureds within the confines of the insurance policy and to aid in the retention and growth of business. Responsibilities Casualty Claims Specialist Responsibilities Investigate, control and negotiate all casualty claims involving complex issues beyond the expertise of claim representative as such cases are discovered. Understand and apply skills and awareness necessary to achieve effectual casualty claim settlements and remain current in the knowledge of the tools of negotiation, including structured settlements. Direct, control and negotiate all major casualty litigation files. Direct defense attorneys' activities as permitted by law and promote appropriate reserving practices. Qualifications Casualty Claims Specialist Qualifications Required: Bachelor's degree required, with emphasis on insurance preferred, or equivalent experience may be considered. Minimum seven years multi-line field work with emphasis on liability, workers' compensation and no-fault claims handling. Keyboarding skills of 40 wpm required. Must possess outstanding listening and customer service skills. Knowledge of computers and various software including Microsoft Office products required. Must possess a valid driver license with an acceptable driving record. Designation in AIC, CPCU, SCLA or similar insurance designation required, or actively being pursued. Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 7 Yearly Salary PIe769700d27c5-7049 Required Preferred Job Industries Other

Marketing Salesforce UAT & Training Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Marketing Farm Bureau Center Overview Marketing Salesforce UAT & Training Specialist Objective To represent Marketing on Farm Bureau Salesforce projects and initiatives, focusing on Salesforce testing, procedures, and training. To be responsible for the quality of Salesforce implementations that are configured by both internal and by third party vendors. To work closely with business departments and analysts to define testing plans and test requirements, and also work closely with project teams to review software in development, execute test cases and provide feedback including reporting problems. To prepare, document and conduct training on Salesforce functions for department and field users. To review processing procedures and workflows and make recommendations for improvements including business specifications and cost benefit analysis. To perform quality control. Responsibilities Marketing Salesforce UAT & Training Specialist Responsibilities Actively participate in the project analysis, development, and testing efforts of project teams to learn the functions that must be tested and trained. Communicate project status and progress to management and other personnel and forecast timeframes to complete tasks. Execute tests using manual testing, testing scripts, and automated testing to validate the quality and acceptability of Farm Bureau Salesforce applications. Manage defect and test case progress reporting and communicate with stakeholders. Track details and use methodical processes to maintain an effective testing strategy. Look at software problems from a strategic perspective, recognize patterns, and solve problems logically. Provide end-user problem support by giving immediate response to end-user problems and questions related to Farm Bureau Salesforce applications and related business procedures. Analyze, prioritize, and independently resolve end-user problems. Assign unresolved complex problems to other support personnel as appropriate. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the company problem tracking system. Qualifications Marketing Salesforce UAT & Training Specialist Qualifications Required Experience in the use of Salesforce applications and reporting. Experience with Salesforce configuration and customization required. Willingness to pursue continuing job-related training and education required. Prefered Associate degree in marketing or business preferred, or equivalent experience may be considered. One to two years of experience in business or marketing preferred. Experience in insurance preferred. Experience performing software testing preferred. Experience of Software Development Life Cycle (SDLC) methodologies, and associated development/testing processes (i.e., Agile, Waterfall, etc.) preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 4 Yearly Salary PI3d6ea9ef5-