Michigan Farm Bureau

Community Engagement Specialist US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Human Resources Farm Bureau Center Overview Community Engagement Specialist Objective To use a variety of research methods to analyze, report, and provide recommendations for corporate social responsibility projects and programs and turn it into innovative social mission initiatives and deliverables that will directly impact the Farm Bureau Family of Companies' For-Purpose objectives. To facilitate an internal advisory group comprised of representation from Michigan Farm Bureau, Farm Bureau Insurance, and the Agent Charitable Fund as program ambassadors and activators. To identify and create employee, agent, member, and customer experiences and opportunities that emotionally connect them to our company. To work with senior leadership and external advisors to define and build metrics to measure the impact of our efforts. Responsibilities Community Engagement Specialist Responsibilities Gather research, data, input, and expertise from internal and external sources to define corporate social responsibility projects and programs and assist in identifying initial geographies and program elements for cause base pilot programs, symptomatic contributions. Serve as the lead staff support for the For-Purpose Task Force comprised of key leaders within the Family of Companies and external partners. Support the social responsibility (For-Purpose) mission with gathering research, input, and expertise and turning it into innovative social mission initiatives and deliverables. Assist with identifying and creating employee, agent, member, and customer For-Purpose experiences and opportunities that emotionally connect them to our company. Qualifications Community Engagement Specialist Qualifications Required Bachelor's degree in business or related field required, or equivalent experience may be considered. Minimum two years' experience managing projects required. Must possess a valid driver license with an acceptable driving record. Willingness to travel as needed and stay overnight when necessary required. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI4375a4889b91-9046

Commercial Service Center Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives. Responsibilities Commercial Service Center Representative Responsibilities Complete service requests on commercial policies including certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Analyze and complete commercial service activities within the authority limit. Identify risks requiring underwriter evaluation and approval, and assign such risks based on guidelines, procedures, and service standards. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. Qualifications Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. Minimum of one year insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid driver's license with an acceptable driving record. Designations in CISR, AINS, or CIC required, or actively being pursued. Must be willing to pursue self-development training including but not limited to insurance, policy rating and coverages, processing and procedures training, computer training, and customer service training. P/C License required or obtained within 90 days of employment. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PIc206b50525b9-9616

Senior Commercial Service Center Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Senior Commercial Service Center Representative Objective To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To train and provide support and assistance to the Commercial Service Center team. To assist management with projects, as well as represent the department as a subject matter expert. Responsibilities Senior Commercial Service Center Representative Responsibilities Complete service requests on complex commercial accounts including advanced certificates of insurance, endorsements, and renewal reviews. Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes. Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling. Support agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures. Qualifications Senior Commercial Service Center Representative Qualifications Required High school diploma or equivalent required. Two to three years insurance related experience required. Experience using Microsoft Word, Excel, and PowerPoint required. Valid driver license with an acceptable driving record. Designations in AINS or CIC required, or actively being pursued. Must be willing to pursue self-development training. P/C License required. Preferred Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance. One year of professional office experience is preferred. Note: If a candidate is not identified, a Commercial Service Center Representative may be considered based on level of experience. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PIed69b917db83-9614

Casualty Claims Representative US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview Casualty Claims Representative Objective To provide efficient adjustment, processing, and settlement of casualty claims consistent in accordance with established adjusting procedures while providing a WOW! customer experience and also controlling loss and loss adjustment expenses. Responsibilities Casualty Claims Representative Responsibilities Investigate and interpret policy as it pertains to the loss, evaluate liability, negotiate settlement or declination, and defend Farm Bureau insureds according to Farm Bureau insurance contracts. Accomplish function under general supervision with emphasis on customer service and controlling loss and loss adjustment expenses. Evaluate insurance coverage based on loss notice, insurance policies, applicable statutes and case law to determine if insurance coverage is afforded. Obtain all documentation necessary to determine liability and damages of alleged bodily injury or property damage through a thorough investigation focusing on key issues. Qualifications Casualty Claims Representative Qualifications Required : High school diploma or equivalent required. Minimum one to three years' experience required. Keyboarding skills of 40 wpm required. Must possess outstanding listening and customer service skills. Knowledge of computers and various software including Microsoft Office products required. Must possess a valid driver license with an acceptable driving record. Designation in AIC, INS, CPCU, SCLA or similar insurance designation preferred, or actively being pursued. Preferred : Bachelor's degree or equivalent experience preferred with focus on agricultural-related studies, business administration or insurance-related field. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 9 Yearly Salary PI36b4f3cc16eb-7118

Senior P/C Customer Service Support Analyst US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Senior P/C Customer Service Support Analyst Objective To act as an advocate for Property/Casualty Customer Service (PCCS) and the Field Force to meet their technology needs. To participate in the study, analysis, design, testing, and implementation of PCCS, corporate, and agency billing systems, programs, and procedures with a focus on billing and Property/Casualty products. To facilitate and lead training on corporate system functions for internal and field force users. To perform quality control and periodically audit PCCS functions to ensure compliance and accuracy. Responsibilities Senior P/C Customer Service Support Analyst Responsibilities Facilitate and lead ongoing corporate and departmental projects, including managing sub-teams of business/product owners, subject matter experts, and technical representatives when necessary to elicit and document requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis. Perform software user acceptance testing and coordination to ensure a smooth implementation of changes. Communicate project status and progress to management and other affected personnel. Prepare, document, and maintain up-to-date procedural documentation on processing functions PCCS and other users. Maintain thorough knowledge of departmental and corporate processing methods, industry standards and regulations, and Farm Bureau product lines and software. Drive and challenge business areas on their assumptions and the successful execution of their testing plans. Qualifications Senior P/C Customer Service Support Analyst Qualifications Required Bachelor's degree required with focus on insurance, business, administration, finance or management, or equivalent experience may be considered. Three to five years of experience in insurance industry or related field required. P/C Resident Producer License required or must be obtained within 90 days of hire. Experience working with project methodologies required. Thorough understanding required of how to interpret customer business needs and translate them into application and operational requirements. Functional and system design specifications development experience required. Willingness to pursue continuing job-related training and education required. Preferred Experience with project management techniques preferred. Technical background and experience with Farm Bureau systems preferred. Experience working in small-to-medium sized projects preferred. Experience in process improvement preferred. Experience working with property/casualty products preferred. Note: If a candidate is not identified, a P/C Customer Service Support Analyst may be considered based on level of experience. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 9 Yearly Salary PIea570e5-

Senior Life Underwriter US-MI-Lansing Job ID: Type: Regular Full-Time # of Openings: 1 Category: Underwriting Farm Bureau Center Overview Senior Life Underwriter Objective To provide underwriting services for the Life department and Field Force, utilizing company approved solution methods and underwriting guidelines. To provide training of the Underwriting staff. To ensure timely and sound underwriting decisions for the entire unit. Utilize data analytics and underwriting outcomes to regularly evaluate, improve, and streamline the underwriting functions. Maintain expertise in leveraging automated underwriting systems to augment underwriting goals and objectives. Responsibilities Senior Life Underwriter Responsibilities Underwrite and process larger and complex life insurance applications and determine facultative reinsurance liabilities based on established rules. Maintain approval authority up to $4,000,000. Correspond by e-mail, telephone, and systems with clients, agents, doctors, paramedical facilities, reinsurers, service laboratories, commercial inspection companies, and other organizations to gather information necessary to properly underwrite risks. Maintain awareness of changes in underwriting industry related to risk selection, underwriting techniques, and data and technical advancements. Participate in industry educational programs. Qualifications Senior Life Underwriter Qualifications Required Bachelor's degree required with focus on insurance, business, finance or medical field, required or equivalent ten years underwriting experience may be considered. Minimum seven years life underwriting experience or equivalent required. Financial underwriting experience required. Experienced computer usage and proven skills in Microsoft Office including Excel or similar spreadsheet software required. Medical terminology knowledge required. Willingness to pursue continuing job-related training and education required. FALU, FLMI, CLU, ChFC, or LLIF designation required or actively pursuing. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation details: 93 Yearly Salary PI0f795e10ec40-1066