Hutchinson Consulting

Job Description Seeking a talented, dynamic, business minded hospitality professional for a Director of Spa/Wellness and Fitness role. This leadership role is responsible for the opening and day-to-day operation of a comprehensive spa, wellness and fitness experience. Reporting to the Senior Head of Operations, this hands-on leader brings together thermal bathing, fitness, and welcoming social spaces through thoughtful service, strong team leadership, and disciplined operations. The role ensures a seamless member and guest experience from arrival to departure, balancing an engaging social atmosphere with the discretion, care, and attention to detail expected of luxury hospitality. The ideal candidate is a proactive, business-minded hospitality leader with experience in spa, wellness, fitness, or private-club operations. They are equally comfortable coaching teams on the floor, resolving guest concerns, reviewing business performance, and building practical operating procedures. An opening mindset, calm judgment, and the ability to create warm, personalized experiences are essentials Requirements: • This is a hands-on, on-site leadership role spanning pre-opening preparation, daily service, team development, and operational and financial performance. • Lead pre-opening operational preparation, including staffing plans, recruitment, training, service procedures, opening checklists, and trial services in partnership with the Head of Operations. • Coordinate with Facilities and project teams on equipment readiness, operational walkthroughs, and the resolution of outstanding issues before opening. • Oversee daily operations across the spa, bathhouse, fitness areas, reception, and shared guest spaces, ensuring consistent standards throughout. • Lead and develop departmental leaders, supervisors, practitioners, trainers, and guest-services teams, building clear ownership and effective communication. • Create a welcoming, refined guest journey through attentive arrival, clear guidance on amenities and services, personalized care, and thoughtful departure follow-up. • Maintain a visible floor presence, anticipate member and guest needs, and resolve service concerns promptly with empathy, discretion, and sound judgment. • Balance a lively, social wellness environment with appropriate privacy, comfort, and respectful use of shared spaces. • Create and maintain written SOPs, treatment-service protocols with qualified specialists, training materials, opening and closing routines, and service-recovery procedures. • Manage staffing schedules, coverage, and labor deployment in line with demand, approved budgets, and service expectations. • Oversee bookings, fitness programming, and amenity capacity to support smooth guest flow and appropriate staffing. • Review revenue, labor, expenses, inventory, and operational reports; monitor performance against budget and provide clear updates to the Head of Operations. • Support responsible revenue growth through strong service, retention, appropriate treatment and retail recommendations, and collaboration with Membership and Marketing. • Oversee inventory counts, linen and amenity availability, purchasing needs, and vendor relationships within approved budgets and purchasing procedures. • Partner with Housekeeping and Facilities to maintain exceptional cleanliness, presentation, equipment condition, and readiness of all guests and back-of-house areas. • Work with Facilities, qualified operators, and People & Culture to maintain applicable health, sanitation, water-quality, licensing, safety, and workplace requirements; escalate concerns promptly. • Ensure emergency procedures, incident reporting, staff safety training, and guest privacy practices are understood and followed. • Coach and evaluate team performance, support onboarding and ongoing development, and foster a respectful, inclusive, service-focused workplace. • Use member and guest feedback, utilization trends, and team observations to improve daily operations and the overall experience. Position Qualifications include • 5+ years of progressive management experience in spa, wellness, fitness, luxury hospitality, or private-club operations, including leadership of managers or multi-department teams. • Direct experience managing spa, bathhouse, thermal bathing, or integrated wellness operations strongly preferred; familiarity with fitness operations is important. • Pre-opening or launch experience preferred, with the ability to build practical systems, train teams, and adapt as operations evolve. • Proven ability to deliver high-touch service, handle guest escalations, and develop confident, accountable teams. • Working knowledge of budgeting, labor management, scheduling, inventory controls, and operational reporting. • Comfort using booking, membership, CRM, POS, and reporting platforms, along with Microsoft Office or similar tools. • Understanding of sanitation, thermal-area safety, treatment-service standards, and applicable operational requirements; ability to partner effectively with licensed and qualified specialists. • CPR/AED certification or willingness to obtain; any role-specific safety training will be coordinated with leadership. Additional Skills • Warm, professional communication and a calm, guest-first approach in a fast-moving environment. • Strong organization, practical problem-solving, attention to detail, and reliable follow-through. • Ability to balance service quality, team engagement, operational efficiency, and commercial performance. • Ability to maintain an active floor presence, including standing and walking for extended periods, with or without reasonable accommodation. • Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as business needs require. •