Kaiser Permanente

Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible (aka hybrid), and the expectation is that the selected candidate will report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: This role is responsible for supporting, maintaining, and enhancing data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong focus on NICE CXone and related tools. This role will serve as a key technical resource for business analytics, data mining, data visualization-ensuring insights are accurate, timely, and actionable for business operations, leadership, and regulatory needs. This individual partners closely with business operations and business stakeholders to translate requirements into scalable reporting solutions, while also suggesting improvements in reporting and analysis. Job Summary: In addition to the responsibilities listed below, this senior individual contributor Business intelligence (BI) position is also responsible for a combination of duties spanning business analytics, data mining, data visualization, and data tools and infrastructure. This includes leveraging KP practices to help the organization make sound data-driven decisions. This position is also be responsible for transforming data into actionable insights that will help drive KPs strategic and operational business decisions. This includes using BI tools (e.g., Cognos, Tableau, Power BI, etc.) to access and analyze data sets and present analytical findings in visually driven and focused reports, summaries, dashboards, graphs, charts, and maps to provide users with detailed intelligence about the state of KPs business. Essential Responsibilities: Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities. Executes creative data analytic approaches leading to actionable outcomes by defining and calculating metrics to be analyzed; defining, calculating, and validating algorithms; and conducting analyses, including descriptive, correlational, inferential, and/or predictive statistics. Develops, implements, and automates business and reporting solutions by working with stakeholders in their design, planning, and implementation while ensuring consistency and coherency; evaluating and summarizing data and results; creating summary statistics; developing data reports, visualizations, and/or interactive Business Intelligence (BI) reports; reporting to stakeholders on key findings; identifying needs for the development and implementation of additional reporting solutions; and preparing documentation as appropriate. Interprets data analyses by applying findings to contextual settings; and developing insights, reports, and presentations telling a compelling story to stakeholders to enable and influence decision making; and providing context related to data interpretations and/or limitations as appropriate. Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, customers, and/or members; working with clients and staff to identify opportunities and methods to improve efficiencies with analysis; supporting and training end-users; and documenting processes and deliverables. Gathers data and information on targeted variables in an established systematic fashion by validating data sources; querying, merging, and extracting data across sources; completing routine data refresh and update; developing and/or delivering tools for electronic data collection; and providing user training, support, and documentation. Develops analytical and/or statistical models enabling informed business decisions by determining data and analytical requirements; creating models leading to actionable insights; and testing, refining, and validating models. Prepares data for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; profiling data inaccuracies and recommending process improvements or system changes to enhance overall quality of the data; and cleaning and creating final data set(s) for analysis. Minimum Qualifications: Minimum five (5) years experience programming with Cognos or other BI tool. Minimum three (3) years experience applying folder and data security. Minimum two (2) years experience in relational and dimensional data Modeling. Minimum one (1) year experience in a leadership role with or without direct reports. Bachelors degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field and Minimum five (5) years experience in data analytics or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Technical Summary The Epic Systems Analyst IV supports the Clinical Care and Patient Engagement Technologies organization by serving as a lead subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst IV provides technical support for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary: As a Business Intelligence Product Manager, you will use Epic Application build and analytics experience to build tools that will provide data insight to our business partners. You will leverage your understanding of healthcare related workflows to interact with physicians and clinical partners to provide them with analytical solutions that help advance patient care. Possess strong analytical, technical and troubleshooting skills and work both independently and within a team of analysts. Use expertise in SQL and various Epic Cogito functionalities (Clarity, Caboodle, Radar, Reporting Workbench, SlicerDicer, Epic Metrics framework, Epic Registries) to provide accurate and timely data to our end users Job Summary: This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; adapting to and learning from change, difficulties, and feedback. Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborating with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards and managing technology risks appropriately. Performs internal and external discovery for new and existing products by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap. Tracks outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and assessing KPI alignment; and developing and/or maintaining ad hoc reports, status updates, and presentation decks for key stakeholders. Partners with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborating on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum one (1) year experience in a leadership role with or without direct reports.

Technical Summary: This position serves as a senior technical leader for the ServiceNow platform, with a primary focus on Strategic Portfolio Management (SPM) and related enterprise capabilities. The role partners with business stakeholders, product owners, architects, developers, and platform teams to deliver scalable ServiceNow solutions that support portfolio, demand, project, resource, financial, and strategic planning processes across the enterprise. The position provides technical leadership for solution design, platform enhancements, integrations, automation, reporting, and continuous improvement efforts, while ensuring solutions align with enterprise architecture standards and ServiceNow best practices. The role may also support additional ServiceNow products and platform capabilities as business needs evolve. Job Summary: This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. Maps current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Participates in evaluating third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary: This senior consulting role supports enterprise compliance modernization initiatives that include revenue cycle compliance, revenue integrity, risk adjustment oversight, internal audit, and regulatory change management functions. The position is responsible for selecting and implementing technology platforms and capabilities that support claims audit management, analytics, provider and coder oversight, and continuous compliance monitoring. This role also partners with business and technology stakeholders to design scalable compliance operating models that improve regulatory responsiveness, process efficiency, and organizational transparency to strengthen compliance oversight. Job Summary: This senior level individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals. Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise. Maps current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Participates in evaluating third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary: Seeking experienced Full Stack Application Engineers to design, develop, support, and enhance enterprise web applications within a global delivery environment. The ideal candidate is a strong hands-on developer with excellent coding, troubleshooting, and problem-solving abilities, capable of working closely with architects, technical leads, and cross-functional stakeholders to deliver scalable, high-quality solutions. Candidates must be comfortable collaborating across onshore, offshore, and Global Capacity Center (GCC) teams and demonstrate strong communication skills and flexibility to support global time zones. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

This position is based in Greensboro, NC. This is a flexible/hybrid position and will require time in an office. Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form. This QA/Software Testing role requires a Bachelor's degree in Computer Science or related field with 4+ years of SQA and software testing experience. Candidates must have 4+ years each in test automation using Java, Karate, test management tools (QTest, QualityCenter), defect management systems (JIRA, Rally), API testing tools (Postman), virtual testing environment setup and requirements definition, and JMeter performance testing. Strong communication skills and experience working in both onsite and offshore team models are essential. Job Summary: In addition to the responsibilities listed below, this senior individual contributor position is responsible for developing applications for Android and/or iOS devices by leveraging Agile methodologies to design and implement new customer-facing features; collaborating with product management and UX teams to create fun, easy-to-use client applications which maximize the user experience; and adhering to standard mobile device security practices. This position will also be responsible for contributing to the overall architecture of KPs mobile technologies. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and four (4) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum three (3) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Minimum three (3) years experience developing and/or implementing mobile applications.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Also, there is a 1 week on-call rotation about once every 5-6 weeks. Technical Summary: This role will be responsible for monitoring network and web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

This position is based in Greensboro, NC. This is a flexible/hybrid role and will require time in an office. Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form. Candidates should have experience with React, Angular, AEM, UI Story book. Be able to create quick prototypes / wireframes, figma for business is key skill. Ability to listen to the business, develop screens that meet their need along with client testing/ ADA input is critical for success. Along with the development stack, shift left and mutating testing strategies are key (Qtest, Karate, SonarQube, etc). New code and old code triage and leveling up to current business standards are what will be required. This position will work across three teams. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary Experienced chat and chatbot developer with experience providing technical leadership in designing and delivering conversational systems across web, messaging, and enterprise platforms within large enterprise environments. Experience building scalable dialogue flows, integrating NLP/LLM services, implementing evaluation frameworks, and applying guardrails and responsible AI practices to support conversational experiences. Experience supporting end-to-end delivery, including solution design, implementation, testing, monitoring, and iterative improvement. Collaborated with product, UX, backend, security, and operations teams to deliver conversational solutions. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

This position is based in Greensboro, NC. This is a flexible/hybrid role and will require time in an office. Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form. The Java Services Developer should have many years experience in Quarkus, Spring book, AKS (pods, allocations, Keda, triage), Github Actions (DevOPs), Apigee, OAuth security, certificates, Cosmos and Postgres DB. Along with the development stack, shift left and mutating testing strategies are key (Qtest, Karate, SonarQube, etc). Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary: This senior individual contributor position is also responsible for the development and support of high-traffic, high-availability, scalable internet applications. This position provides timely and quality technology solutions to several critical Web applications with activities spanning Production support, keeping each application secure and in compliance with regulatory needs, triaging and resolving complex technical issues, along with the creation of new application capabilities through the designing, coding and testing of software changes while ensuring work processes and products meet KP IT security and development standards. This position requires working with various stakeholder teams to understand and contribute to defining the product vision, and developing and supporting end-to-end solutions including architecting, designing, developing, and testing member-facing applications/systems using cloud, content management systems (CMS) such as Adobe Experience Manager (AEM), modern JavaScript frameworks such as Angular, in a Java and NodeJS microservices ecosystem. Job Summary: In addition to the responsibilities listed below, this senior individual contributor position is also responsible for the development of internet applications and software tools. This includes working with product teams to understand and contribute to defining the product vision, and developing and supporting end-to-end solutions including architecting, designing, developing, and testing member-facing applications/systems using cloud, content management systems (CMS) and traditional integrations. This position is also responsible for performing hands-on development of cloud applications, CMS, and integration solutions on a variety of platforms; researching and resolving technical issues and recommending appropriate interventions/modifications as needed; and ensuring work processes and products meet KP IT security and development standards. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and four (4) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum three (3) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Minimum two (2) years experience developing and/or implementing web-based applications. Minimum two (2) years experience in developing and utilizing cloud based technologies (e.g., Microsoft Azure, AWS, GCP, etc.) Minimum two (2) years experience working with web application frameworks (e.g., Angular, HTML5, CSS, GraphQL, etc.) Additional Requirements:

This position is based in Greensboro, NC. This is a flexible/hybrid position and will require time in an office. Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form. Candidates should have experience with NodeSJ, TypeScript, AKS (pods, allocations, Keda, triage), Github Actions (DevOPs), Apigee, OAuth security, certificates, Cosmos and Postgres DB. Along with the development stack, shift left and mutating testing strategies are key (Qtest, Karate, SonarQube, etc). Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Candidates for this position must have valid work authorization to work in the United States that does not now or in the future require employer sponsorship of a visa or signature by the employer on any immigration-related form. We are seeking a Senior Java Engineer with strong hands-on expertise in Java, microservices, GitHub Actions, Quarkus, Karate framework and cloud deployment on Azure, AWS, or GCP to lead an offshore team of 4 and own the design and deployment of existing and new APIs on Azure. The ideal candidate must have proven experience securing backend services, performance tuning at scale, and integrating with 10+ backend services in a distributed microservices architecture. Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Tech Summary: a text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; This position is part of the mobile engineering team and plays a key role in testing customer-facing mobile applications on iOS and Android platforms. Person in this role must have hands-on experience writing and executing mobile application test automation using automation and UI testing frameworks like Selenium, XCUI, Espresso. Candidate must be skilled in developing test plan, test cases and automate and execute the same. API testing experience will be a plus Job Summary: In addition to the responsibilities listed below, this senior individual contributor position is responsible for developing applications for Android and/or iOS devices by leveraging Agile methodologies to design and implement new customer-facing features; collaborating with product management and UX teams to create fun, easy-to-use client applications which maximize the user experience; and adhering to standard mobile device security practices. This position will also be responsible for contributing to the overall architecture of KPs mobile technologies. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and four (4) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum three (3) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Minimum three (3) years experience developing and/or implementing mobile applications. Additional Requirements:

Technical Summary: The Architect V, Integration is a senior enterprise architecture role responsible for establishing and advancing the organization's integration strategy across complex business and technology environments. This position partners closely with business stakeholders, application development teams, infrastructure organizations, and enterprise architecture leaders to design scalable, secure, and reliable integration solutions that connect enterprise applications, cloud platforms, and SaaS services. The role provides technical leadership for API-led, event-driven, and service-oriented integration architectures, ensuring alignment with enterprise standards, modernization initiatives, and long-term technology objectives. As a key contributor to strategic technology decisions, the Architect V drives integration architecture governance, promotes best practices, and supports the delivery of business capabilities through effective hybrid integration solutions spanning on-premises and cloud-based environments. Job Summary: In addition to the responsibilities listed below, this position is responsible for leading architecture for systems requiring complex integration solutions by working with other application architects to determine the best appropriate integration methods, and providing best practices for applications requiring messaging, services, batch, ETL integrations. Some of the unique challenges this position will face include leading delivery of all types of integration solutions in short amount of time with limited guidance. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Defines and communicates the architecture standards, guidelines, and statements of direction by facilitating the design and establishment of architecture standards or controls. Reviews and contributes to architecture standards or controls which allow business needs to be met. Creates architectures for large scale, high-impact, or high-cost technology solutions by collaborating with other architects to develop the target state. Leads the development of solution architectures, roadmaps, and system transition plans to align business, applications, data, integration, and/or infrastructure architecture. Collaborates with project teams and business users to create architecture artifacts (for example, logical, conceptual, physical) to guide detailed design. Participates in the adoption of new high-impact technologies by researching technical trends and developments. Helps determine the selection of technologies. Collaborates with IT and business leadership and participates in making decisions regarding new technology. Demonstrates a full understanding of the architecture best practices for assigned domain(s) and educates others throughout the organization on the function of architecture methodologies, governance, and standards by serving as a subject matter expert across business and/or IT teams, and presenting to internal and external audiences, including senior leadership. Develops reports for executives, business leaders, and IT management to communicate the impact of architecture practices. Coordinates with architects and other stakeholders to facilitate the continuous development and drive consensus on changes to the companys architecture practices. Develops and establishes architectural best practices that guide the design of technology solutions. Contributes to the development of the architecture strategy and technology direction by providing domain knowledge on solutions and technology. Provides expertise and shares an understanding of current capability gaps, architectural gaps, and market and industry trends that can be used to set future direction. Minimum Qualifications: Minimum three (3) years experience working with data and integration technologies (e.g., ESB ETL, EAI, EII). Minimum three (3) years experience working with multiple payload types (e.g., XML, JSON, X12, Delimited, Fixed Format, Binary). Minimum three (3) years experience working with API Management and/or SOA implementations. Minimum three (3) years experience in the design of target state architecture in a corporate or enterprise environment. Minimum two (2) years experience with modeling techniques (e.g., BPMN, UML, ER). Minimum three (3) years experience translating solution requirements into technical architecture requirements. Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, Engineering, Business, or related technical field and Minimum eight (8) years IT experience delivering technical solutions, including at least Minimum four (4) years working on projects related to IT architecture. Additional equivalent work experience may be substituted for the degree requirement.

Job Summary: Oversees hospital administrative daily operations. Ensures accessible, appropriate, patient-focused, and cost-effective services. Collaborates with administrative and medical teams to ensure timely, quality care, and safe hospital operations. Develops, implements, and monitors policies and procedures to support organizational goals and business objectives. Evaluates process to improve systems across continuum. Identifies and implements strategies to reduce costs and improve quality of care/services. Serves as role model. Essential Responsibilities: Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff. Ensures staff completes mandatory education and clinical competencies as per policy. Provides nursing consultation to unit staff, peers, and other hospital personnel. Provides management coverage for nursing department. Acts as on-site administrative representative for Hospital Administration outside of customary business hours. Communicates with and reports to Administrator On-Call issues affecting hospital operations. Provides direction and support to ancillary services after hours to ensure quality service and a safe environment for patients and staff. Provides direction for Hospital Operations team. Is responsible to Hospital Administration for daily operations of hospital. Responds to all patient and facility emergencies. Serves as Incident Commander and Operations Manager in the Emergency Operations Center during facility and community emergency situations. Observes and/or facilitates direct response to assure resolution and documentation of processes. Identifies risk management issues and potential and actual significant events. Initiates proper procedures. Communicates with other departments or unit managers for follow up or additional actions. Maintains oversight of hospital capacity and capability for services at all times. In consultations with Administrator on-Call, institutes and discontinues diversionary status of hospital services, based on immediately available capacity and capability of hospital services as defined. Triggers diverts for hospital (e.g., units/ER). Communicates pertinent information at shift reports, to Unit Managers, to the Administrator on-call, and to other departmental leaders as appropriate. Triages and prioritizes patients for admission. Assigns admissions in accordance with patient needs. Ensures quality patient care according to professional practice guidelines and established staffing policies and procedures. Accepts all transferred patients on behalf of hospital considering immediate and anticipated hospital capacity, staffing and service capability. Coordinates with Hospital Operations team the transfer of patients from local and out-of-area facilities to meet patient care needs. Facilitates and coordinates emergent care and/or provision for safety needs. Authorizes mobilization and/or activation of personnel across continuum, as necessary, to facilitate hospital operations, patient care and/or ensure a safe environment, Coordinates patient care through sustained interaction with physicians and health care team. Advocates for patients and families. Serves as Administrative Representative for resolution and documentation of customer service issues. Communicates to appropriate staff for further action. Communicates with unit charge nurse and monitor patient care. Assesses complex patient care solutions (e.g., sitters/specials, class IVs). Maintains and applies knowledge of current regulatory standards (e.g., EMTALA, CMS, TJC) and unit specific criteria for appropriate admission, placement, and transfer of patients. Reviews, follows, and interprets standards, policies and procedures and assist in development. Demonstrate fiscal responsibility for operational budget by timely triage, prioritization, and repatriation of patient to provide quality patient care with efficient utilization of material and human resources. Orients staff (e.g., charge nurses, coordinators, care managers) to facility operations. Monitors and adjusts nursing shift staffing to meet patient needs in conjunction with unit manager or unit charge nurse. Adjust as necessary for changes in census and/or patient acuity to maintain quality and professional care standards and operational budget guidelines. Communicates exceptions to management responsible for department. Interprets and enforces departmental specific policies and procedures. Collaborates with physician/hospital leadership and others. Provides hospitalization and appropriate medical care for Health Plan membership of the region in a financially responsible manner. Maintains knowledge and skills for safe patient care. Completes all mandatory in-service and certification. Maintains current awareness of new legislation, regulations, and technical changes as may be applicable to practice. Attends and participates in department and unit meetings. Actively support and participates in team projects. May perform patient care to the extent necessary to maintain clinical expertise, competency, and licensing necessary to fulfill job responsibilities and to direct provision of care on the unit. Provides direct patient care on as need basis. Provides services that are within scope of license and in compliance with all legal, regulatory, and policy requirements relevant to clinical role performed. Incorporates the KP Nursing vision, Model and Values throughout their Nursing Practice. Basic Qualifications: Experience Minimum two (2) years of acute care experience, including experience or successful completion of training program (pre-hire, post-hire, or on-the-job) in area of specialty, if applicable. Education Bachelors degree in nursing or RN with three (3) years nursing leadership and/or charge nurse experience. License, Certification, Registration Registered Nurse License (Hawaii) required at hire Basic Life Support from American Heart Association Advanced Cardiac Life Support from American Heart Association Additional Requirements: Demonstrated knowledge of and skill in decision making, customer service, interpersonal relations, oral communication, problem solving, quality management, and written communication. Preferred Qualifications: Nursing management/leadership experience. Masters degree in nursing administration or public health administration.

Job Summary: Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Licensed Practical Nurse I (LPN I) I practices nursing as defined by the Georgia Board of Nursing standards of practice for Licensed Practical Nurses and by organizational policies, procedures, and guidelines. The LPN I, under the supervision of the Registered Nurse or Physician, provides direct and indirect nursing care to patients and families to promote or restore health and to prevent illness and injury. Educates patients and families and assists with coordination of care. Collaborates with members of the Health Care Team (HCT) and leaders to ensure the delivery of high-quality care that meets defined standards that optimizes health and wellness. Essential Responsibilities: Prepares patient for office visit by reviewing history, collecting relevant clinical information (e.g. height, weight, vision, or hearing screen), measuring vital signs, and documenting in the medical record. Completes POE and addresses care gaps during the patient encounter. Prepares room and equipment for procedure and assist the practitioner as needed. Initiates interventions and document response to treatment according to established workflows and guidelines. Participates in emergency care as directed by practitioner or registered nurse. Educates patients and provides preparation materials for diagnostic studies according to guidelines. Schedules appointments for patients with lab, radiology, or specialty consultations as ordered by practitioner. Monitors electronic messaging and emails (department InBasket) related to patient or provider requests and manages the messages within scope of practice. Participates in departmental or regional quality improvement activities and initiatives. Engages patients, families, and caregivers in the coordination of care. Resolves patient concerns promptly. Provides departmental orientation and training of new team members on standard work, policies, and procedures. Participates in the supervision of unlicensed personnel in the delivery of patient care. May perform other duties as assigned. Basic Qualifications: Experience N/A Education Graduate of an accredited nursing (LPN/LVN) program. License, Certification, Registration Practical Nurse License (Georgia) required at hire Basic Life Support required at hire Additional Requirements: Complete a Customer Service Assessment. Preferred Qualifications: Minimum six (6) months of Health care experience preferred. Customer service aptitude demonstrated through Customer Service Assessment.

Job Summary: As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect. Essential Responsibilities: The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors: Leadership: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws. Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability. Understands own and team members scope of practice and escalates issues as appropriate. Demonstrates professional, supportive behavior. Champions new ideas. Leads and directs others through the change process. Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes. Participates in problem identification and resolution. Mentors, orients, and coaches others in unit specific operations and patient care activities Shares responsibility and authority with subordinates and holds him/her accountable for performance. Demonstrates ability to problem solve with other departments in order to assist member problem resolution. Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities. Complies with regulatory requirements, policies, procedures, and standards of practice. Nursing Process: Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan. Ensures plan shows multidisciplinary planning, consultation, and education. Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity. Ensures plan is discussed with patient, family/significant others, and completed in a timely manner. Monitors the patients progress based on the plan. Revises plan on ongoing basis based on patient condition and evaluation of progress. Ensures care meets standards of practice. Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan. Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections. Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge. Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge . Documentation: Charting is accurate, legible, dated, and timed. Documentation reflects nursing process and interventions and evaluations taken. Utilizes computer systems effectively and efficiently for optimal patient care. Clinical Outcomes: Discusses patient findings and progress toward outcomes with physicians and other members of the health care team. Demonstrates competencies during the probationary period and ongoing completion by departmental competency validation. Make comprehensive nursing decisions based on interpretation of data, assessments, and evaluations of patient outcomes. Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing, and improving. Workplace Safety: Adherence to LMP Workplace Safety principles and practices. Applies standard precautions; maintains a safe environment for self and others Patient Care Experience: Practices customer service standards as defined by the Service Area, Medical Center, and specified department. Promptly answers call lights, alarms, and patient requests. Makes appropriate referrals and facilitates the customers ability to utilize resources. Maintains and protects patient confidentiality Ensures clean, orderly, and functional work environment. Treats all families of patients with courtesy, respect, kindness and compassion. Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs. Gives patients information in a way they can understand and ensures comprehension. Provides a patient care experience that exceeds members expectations. Team Commitment: Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others. Confronts difficult or conflict situations constructively and seeks appropriate assistance. Takes accountability for own actions and accepts constructive criticism. Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members. Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff). Participates with the assessment of current and future unit learning needs and development of an annual education plan. Keeps self informed of activities on the unit and makes recommendations for change. Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift. Supports a collaborative Labor-Management Partnership environment through unit based teams. Fiscal Responsibility Organizes work to minimize the use of overtime. Identifies and assists in systems improvement that needs simplification or correction. Utilizes payroll and non-payroll resources to their maximum potential. Basic Qualifications: Experience 1-year recent (within the last 3 years) full-time equivalent experience in Level III NICU or successful completion of KP Neonatal Intensive Care Unit (NICU) course or approved equivalent within prior 12 months. Education N/A License, Certification, Registration Registered Nurse License (California) Basic Life Support from American Heart Association Neonatal Resuscitation Program Additional Requirements: May be expected to cross train to at least 1 other Perinatal area. Preferred Qualifications: N/A Notes: - If twelve (12) hour option chosen, shift will be 7:15 pm -7:45 am, back up 8 hour shift will be 11:15 pm to 7:45 am.