Citizens Property Insurance Corporation

Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance. Citizens' Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness, and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida. At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us! Job Summary This position will be filled at the Intermediate or the Senior level, depending on the experience, knowledge, skills, and education of the selected candidate. As a Senior level Vendor Relationship Administrator, you will be responsible for complex solicitation development, contract drafting, contract review, and contract negotiation for the enterprise. Duties include the negotiation of contract terms and service levels for annual purchases and competitive solicitations. As an Intermediate level Vendor Relationship Administrator, you will be responsible for supporting the coordination of the scope of work drafting and negotiation of contracts. Duties include the reviewing contract documents, negotiations, and supporting competitive solicitations. Essential Functions Senior Level Manage a portfolio of contracted vendors, which may include oversight of up to one hundred firms. Develop annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management. Serve as project lead coordinating program implementation and implementation of operational enhancements. Visit select vendors' corporate locations for relations, business development, and audit purposes Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to Citizens. Facilitate monthly operational conference and web calls and quarterly performance reviews. Conduct operational roundtables and performance reviews with vendors and Citizens' staff to document and communicate opportunities for improvement to senior management team. Responsible for performance management related communications and implementation of corrective actions, as necessary. Utilize Citizens' systems for reporting and monitoring performance measures and communicate trends, as well as alerts to Citizens' management and vendors. Serve as team member lead in coordinating competitive solicitation projects for vendor categories within managed portfolio. Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations. Manage communications involving support requests, program announcements, and operational questions from vendors. May coach, counsel, or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes. Intermediate Level Manage a portfolio of contracted vendors, which may include oversight of up to one hundred firms. Participate in the development of annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management. Coordinate program implementation and implementation of operational enhancements. Visit select vendors' corporate locations for relations, business development, and audit purposes Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to Citizens. Assist with the facilitation of monthly operational conference and web calls and quarterly performance reviews. Participates in the operational roundtables and performance reviews with vendors and Citizens' staff to document and communicate opportunities for improvement to senior management team. Responsible for performance management related communications and implementation of corrective actions, as necessary. Utilize Citizens' systems for reporting and monitoring performance measures and communicate trends, as well as alerts to Citizens' management and vendors. Support the coordination of competitive solicitation projects for vendor categories within managed portfolio. Support the procurement of good and services in collaboration with appropriate stakeholders. Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations. Manage communications involving support requests, program announcements, and operational questions from vendors. Required Knowledge, Skills And Abilities Senior and Intermediate Levels Knowledge of negotiation ploys and tactics sufficient to negotiate and reach agreements between vendors and organizational needs Knowledge of solving complex problems through analytical approaches Strong knowledge in MS Office Knowledge of web conferencing tools Knowledge of principles, practices, and procedures for the unit Strong oral and written communication skills Ability to make presentations to groups of 25 or more Relationship development skills in the area of vendor management, sales, or customer service. REQUIRED EDUCATION, EXPERIENCE And CERTIFICATIONS Senior Level Bachelor's Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years AND 5 or more years of contract or vendor management experience (a Master's degree and three years of vendor management experience may substitute for the five or more years ). Two or more years of project management experience AND Subject to value of contracts under management, must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and (2) subject to the assigned functions of the position, must obtain Florida Certified Contract Negotiator designation. Intermediate Level Bachelor's Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years AND 3 or more years of contract or vendor management experience 1 or more years of project management experience Subject to value of contracts under management, must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and (2) subject to the assigned functions of the position, must obtain Florida Certified Contract Negotiator designation. Preferred Qualifications Senior Level Seven (7) or more years of contract or vendor management experience Four (4) or more years of project management experience Formal training in project management principles and practices Related professional work experience within the property and casualty insurance industry, information technology industry, and/or business unit specific experience Business unit specific experience (e.g., underwriting, claims, information technology) For Information Technology roles, experience managing contracted firms, business process outsourcing service providers, software service providers, or information services firms. Understanding of the ITIL foundation principles and COBIT processes Knowledge of State of Florida procurement laws and contracting monitoring requirements Experience working in an iterative service delivery environment, including Agile, Scrum, Kanban, and Lean Relevant procurement or contract management certification such as Certified Professional in Supply Management, Certified Purchasing Manager, Certified Commercial Contract Manager, Certified Professional Contract Manager, Certified Public Procurement Officer, or Certified Professional Public Buyer. Intermediate Level Three (3) or more years of project management experience Five (5) or more years of contract or vendor management experience Formal training in project management principles and practices Related professional work experience within the property and casualty insurance industry, information technology industry, and/or business unit specific experience Business unit specific experience (e.g., underwriting, claims, information technology) Knowledge of State of Florida procurement laws and contracting monitoring requirements Experience working in an iterative service delivery environment, including Agile, Scrum, Kanban, and Lean ..... click apply for full job details